ComplianceOne mortgage Software as a Service (SaaS)

Transcription

1 ComplianceOne mortgage Software as a Service (SaaS) Hot Topics / FAQ February 6, 2018 The purpose of this document is to provide additional information about ComplianceOne mortgage as well as a list of current Frequently Asked How To Questions. Check out the ComplianceOne mortgage Feature Guide, available on our Solutions Support website, for the latest information on supported products and features, a prioritized feature list as well as unsupported features. Check out the ComplianceOne mortgage Interface Guide, also available on our Solutions Support website, for a current list of supported interfaces as well as interfaces not planned for support.

2 This publication was written for the ComplianceOne mortgage solution. Publication Information / Version ComplianceOne mortgage Hot Topics Revision Date February 2018 Distributed Subject to Terms of a License or other Agreement The contents of this publication, including its appendices, exhibits, and other attachments, as updated or revised, are highly confidential and proprietary to Wolters Kluwer Financial Services, Inc. or its subsidiaries or affiliates ( Wolters Kluwer Financial Services ). This publication is distributed pursuant to a Non-Disclosure Agreement, Evaluation Agreement, License Agreement and/or other similar agreement(s) with Wolters Kluwer Financial Services, Inc. or its subsidiary or affiliate. Unless otherwise specifically provided in such agreement(s), the reproduction of this publication is strictly prohibited. Use and distribution of this publication are also subject to the responsibilities and obligations of such agreement(s), which require confidential treatment of this publication and its contents. Information in this guide is subject to change without notice and does not represent a commitment on the part of Wolters Kluwer Financial Services. Do Not Reproduce or Transmit Unless otherwise specifically authorized in the agreement or license under which this publication has been provided, no part of this publication may be posted, played, transmitted, distributed, copied or reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or retaining on any information storage and retrieval system, without prior written permission from Wolters Kluwer Financial Services. Requests for permission to reproduce content should be directed to Wolters Kluwer Financial Services, Inc., Corporate Legal Department, by telephone at Not a Substitute for Legal Advice This publication is intended to provide accurate and authoritative information about the subject matter covered based upon information available at the time of publication. Examples given in this publication are for illustrative purposes only. Development of this publication and the software (including forms, disclosures, reports, and other documents generated by the software) or other products that it describes was based on Wolters Kluwer Financial Services' understanding of various laws, regulations and commentaries. Wolters Kluwer Financial Services cannot and does not guarantee that its understanding is correct. This publication is not intended, and should not be used, as a substitute for legal, accounting, or other professional advice. Wolters Kluwer Financial Services is not engaged in providing legal, accounting or other professional services. If legal or other professional assistance is required, you should seek the services of a competent professional. We encourage you to seek the advice of your own attorney concerning all legal issues involving the use of this publication and any products described in this publication. If your interpretations or your counsel s interpretations are contrary to those expressed in this publication, you should of course, follow your/your counsel s interpretations. The following notice is required by law: WOLTERS KLUWER FINANCIAL SERVICES PRODUCTS AND SERVICES ARE NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. Warranty Disclaimer Except only for the warranties (if any) expressly set forth in the agreement(s) under which this publication is provided (i.e., your agreement or license for the described product), this publication is provided as is, and Wolters Kluwer Financial Services makes no warranty, express, implied, by description, by sample or otherwise, and in particular and without limitation, makes no implied warranties of merchantability or fitness for purpose. No modifications to this Warranty Disclaimer are authorized unless in writing and signed by the President or a Vice President of the Wolters Kluwer Financial Services entity licensing the product described in this publication. Copyright Information 2018 Wolters Kluwer Financial Services, St. Cloud, Minnesota This publication is the confidential information of Wolters Kluwer Financial Services. Distribution of this publication is subject to restrictions in the license or agreement under which this publication is provided to authorized Wolters Kluwer Financial Institution customers. All rights reserved. ii

3 Table of Contents Known Issues... 1 Issues with HMDA LAR Record report and Submitting to HMDA Wiz... 1 Legal Entity Identifier is Required Warning Message... 2 Various Errors trying to access ComplianceOne mortgage... 2 The Login and Password Combination is Incorrect Accessing the HMDA Wiz Interface... 4 Total Existing Debt, Payments to 3 rd Parties, Total Payoffs and Payments Being Removed from Calculations Page... 6 MLA Applies Checkbox Not Staying Checked... 7 Closing Costs Expiration Date Not Updating When Loan Estimate Issued Date Changes... 7 Sorry, this page is currently unavailable or Red Validation Message when Accessing Interfaces... 8 Sorry, this page is currently unavailable When Creating a Transaction from a Template Incorrect Closing Costs Over Year 1 on Closing Disclosure Errors on Financial Analysis, Collateral, Calculations, and Document Data Current and Previous Employer switched on Credit Application Lender Paid Fees Exceeds 0% Tolerance Warning on Print Page Error getting selected documents: Unable to interpret doc INS.ClosingDisclosure (or INS.LoanEstimate ) Red error displays when clicking Calculate Rate Spread Cannot convert string to an integer processing Dependents Ages Proposed Monthly Housing Expense not printing on URLA or Transmittal Summary Total Due to Seller at Closing incorrect on Mobile Home purchase transactions Not all transactions display and user cannot change between Application Phase and Closing Phase Not all documents listed or Error generating documents message displays on Print page Why doesn't the Down payment or Deposit amount print in the Cash to Close table on the Loan Estimate? Why is nothing happening when clicking the +Mortgage Transaction button in ComplianceOne mortgage SaaS? Trustee from Administration does not default into transactions A Server Error in /DocViewerInterfaceHtml Application error displays when selecting Document Data Product Functionality (How To FAQs) Where is Government Monitoring information entered? Why Doesn t My Regulator Information Print on Documents? Why Are the Mortgage Insurance Options Disabled? How are Fees & Charges added to a Policy Group? How do you cure a tolerance on the Closing Disclosure in ComplianceOne mortgage (SaaS)? How to document Prorations on the Closing Disclosure How to document Prorations on the Loan Estimate How do I select my Partial Payments policy? How do you document a Change of Circumstance to the Loan Estimate? What is Total Existing Debt Being Satisfied and Payments to 3rd Parties Not Disclosed in Total Closing Costs? What is Total Payoffs and Payments used for? iii

4 How are Rider documents selected? How is the dynamic (alternate) Note-Consumer document selected? How is the Realtor Commission entered? How is Demand Feature language included on the Note? How do I add Signers to a Trust / Entity? How is the Notice of Right to Receive Copy of Appraisal selected? How is the Appraisal Receipt selected? Why are Non-borrowing Collateral Owners printing on page 1 of the Closing Disclosure? What Does the Loan is Assumable Checkbox Do? What is the purpose of Payment Attributable to Borrower How to document excess funds from the borrower that are not disbursed to the seller How do you enter the Refinance Details on the Note? How do you disclose Estimated Taxes, Insurance & Assessments on the TRID documents? How do you get the Uniform Residential Loan Application (URLA / VMP-21N / Fannie Mae 1003) document? Why are changes made not flowing to the Documents being previewed in ComplianceOne mortgage (SaaS)? How do I get the Mailing and In-Person Delivery addresses on the How to Make Your Mortgage Payments document? 39 General Information How to Create Desktop Shortcuts to ComplianceOne mortgage Will only the mortgage transactions be processed in ComplianceOne mortgage (SaaS)? Product Features Support of Single Payment transactions Support of Renewals, Modifications and Extensions Support Interest Only and Balloon Repayment on MLA Transactions Initial Rate Lower than Margin or Floor Use of a FNMA Biweekly Repayment method Browser Maintenance Deleting Temporary Internet Files Compatibility View Training / Setup Will training be necessary for ComplianceOne mortgage (SaaS)? Additional Training Guides available Additional Information / Questions On-Line Help ComplianceOne mortgage Support iv

5 Known Issues The following issues have been reported in ComplianceOne mortgage. Issues with HMDA LAR Record report and Submitting to HMDA Wiz 01/10/2018 Updated 02/06/2018 Several issues have been reported with the HMDA LAR Record report and the data submitted to HMDA Wiz. Loan Identification Information Universal Loan Identifier (ULI) and Legal Entity Identifier (LEI): The ULI and LEI may be left blank if the LEI was added to Administration after the transaction was originally started. To correct, review the Loan Definition page: If the LEI and ULI are displayed: Change the Loan Number and press the Tab key. Change the Loan Number back to the original value and review the HMDA LAR Record report. These values should now display as expected. If the LEI and ULI are NOT displayed: Verify that the LEI is added to the selected Organization. Property Information Manufactured Home Land Property Interest: The Land Property Interest value is set to 5 Not applicable, regardless of the selection in Collateral. This is scheduled to be corrected in a future release. Loan Information Introductory Rate Period: The Introductory Rate Period is not listed on the HMDA LAR Record report. However, the Introductory Rate Period is sent to HMDA Wiz. This is scheduled to be corrected in a future release. Pricing Data Total Loan Costs: The Total Loan Costs are listed as 0.00 when there are Total Loan Costs or is left blank, when not applicable, instead of listing NA. This is corrected in the January 2018 release. Pricing Data Lender Credits: With the January release, Lender Credits from page 2 of the Closing Disclosure are not being listed on the HMDA LAR Record report or submitted to HMDA Wiz. This is corrected in the February 2018 release. Action Information Reasons for Denial: Reasons for Denial is left blank, when not applicable, instead of listing 10 - Not Applicable. This is corrected in the January 2018 release. Applicant or Borrower / Co-Applicant or Co-Borrower Ethnicity: The Ethnicity value selected, on the Demographics page, may incorrectly display as 4 Not Applicable. To correct, review the Demographics page. Deselect the Ethnicity value and click Save. Go back to the Demographics page and re-select the desired Ethnicity value and click Save. Review the HMDA LAR Record report. These values should now display as expected Applicant or Borrower / Co-Applicant or Co-Borrower Credit Score: The Credit Score is left blank, when not applicable, instead of listing

6 This is scheduled to be corrected in a future release. Co-Applicant or Co-Borrower Credit Score: When Action Taken is 4, 5, or 6, the Credit Score is listing as 9999, instead of This is scheduled to be corrected in a future release. Applicant or Borrower / Co-Applicant or Co-Borrower Name and Version of Credit Scoring Model: When the Name and Version of Credit Scoring Model is not applicable, the value selected on the Loan Definition page is being used or is it being left blank, when not available, instead of listing 9 Not Applicable. This is scheduled to be corrected in a future release. Underwriting Information Automated Underwriting System: The Automated Underwriting System is left blank, when not applicable, instead of listing NA. This is scheduled to be corrected in a future release. Until these issues can be corrected, users can manually update the information directly in HMDA Wiz. After the above issues have been corrected in ComplianceOne mortgage, users can select Preview LAR Record to regenerate the HMDA LAR Record report and then: HMDA Wiz interface users: Select Update LAR Record to update the record in HMDA Wiz. Users not licensed for HMDA Wiz: Select Create LAR Record to create a new TXT file. Legal Entity Identifier is Required Warning Message 11/29/2017 Updated 12/22/2017 With the November 2017 release, the ability to enter the Legal Entity Identifier (LEI) was added in Administration. However, on the Loan Definition page, this number may not populate on new transactions, and is removed when navigating to another page, displaying the following warning message: Legal Entity Identifier is required. Add it in Administration to your organization. Until this can be corrected, this warning can be ignored as the LEI not required for 2017 transactions. Please Note: This issue is corrected in the December 2017 release. Various Errors trying to access ComplianceOne mortgage 11/20/2017 Updated 11/22/2017 Since the update to ComplianceOne mortgage, the weekend of November 18th, customers are reporting several issues when trying to access ComplianceOne mortgage. These issues range from receiving HTTP errors, access errors, blank pages, Not authorized messages, or Sorry messages, instead of the ComplianceOne mortgage login page. This is typically because the URL used to access ComplianceOne mortgage is invalid. This will occur if the URL is saved to Favorites before logging in to ComplianceOne mortgage. 2

7 PLEASE NOTE: To save the correct URL for ComplianceOne mortgage, first login to ComplianceOne mortgage. After successfully logging in, select Add to Favorites. Refer to the following steps to verify and update existing (saved) URLs to ComplianceOne mortgage. In Internet Explorer: 1. Right-click on the Favorite for ComplianceOne mortgage and select Properties. 2. Select the Web Document tab. 3. Verify that the URL is only: If it is anything else, change it to 4. Click OK to save the change. In Google Chrome: 1. Right-click on the Bookmark and select Edit. 2. Verify that the URL is only: If it is anything else, change it to 3. Click OK to save the change. Please Note: If you have any other desktop shortcuts or favorites to ComplianceOne mortgage, ensure that those also list the above URL. The URL to ComplianceOne Administration is: HTTP 404 Error: If the URL is correct, another setting in Internet Explorer that can prevent access to ComplianceOne mortgage is the Compatibility View Setting. Symptoms of this is would be <!--[if!ie 9]--> displays at the top of the page, above the Wolters Kluwer logo, and the message The webpage cannot be found HTTP 404, displays after selecting Login. To correct this, follow the steps below. 1. From the upper right corner of the page, select the Tools (Gear) button. 2. Select Compatibility View Settings. 3. Verify whether wolterskluwerfs.com is listed in the Websites you ve added to Compatibility View box. If it IS listed: single-click the item to highlight it and click the Remove button. If it is NOT listed: Uncheck the Display intranet sites in Compatibility View checkbox. 4. Click Close to close the Compatibility View Setting box. 3

8 5. Close ALL Internet Explorer windows and then reopen Internet Explorer and try again. The Login and Password Combination is Incorrect Accessing the HMDA Wiz Interface 10/31/2017 In July 2017, an update was made to HMDA Wiz ( that requires user passwords to expire every 90 days. As it has been 90 days since this change was first implemented, many users are reporting that they are receiving an error when accessing HMDA Wiz from within ComplianceOne mortgage. The complete message is: Error occurred while processing. Details: The Login and Password Combination you have entered is incorrect. Please check your credentials and try again. Users need to go to the HMDA Wiz website at and log in using the current (expired) password. You should then be prompted to change the password. The password will then need to be updated in Interface Manager to re-establish communication between ComplianceOne mortgage and HMDA Wiz. Refer to the Configure HMDA Wiz in ComplianceOne Interface Manager section to update ComplianceOne mortgage. Integration Account User A new user account type was also added in the July 2017 update to HMDA Wiz. The new Integration Account user is only used to communicate between HMDA Wiz and Loan Origination Systems (LOS) such as ComplianceOne mortgage. This user type does not have the ability to log into HMDA Wiz and access HMDA data. Because an Integration Account cannot access HMDA Data, the password does not expire. Refer to the Create an Integration Account in HMDA Wiz section for more information. Create an Integration Account in HMDA Wiz 1. Log into HMDA Wiz at using your HMDA Wiz Administrative user account. 2. From the Admin menu, select License Management. The User Details display for the logged on user. 3. Click New User. 4. Enter a unique Username. Please Note: It is recommended to include your Financial Institution as part of the new username and add Integration or INT to help ensure the new username is unique in the HMDA Wiz system. If it is not unique, you may not be able to complete step 9. 4

9 For Example: Last National Bank of Minnesota could use LNBMNIntegration or LNBMNINT. 5. Complete the First Name, Last Name, , and Phone fields. Please Note: The address entered must be unique and cannot already be associated with any other HMDA Wiz user. If available, a shared department address can be used in place of an individual s address. 6. Select BOTH the HMDA Wiz Enterprise and User is an integration account checkboxes. 7. Click Save. An is sent to the address entered with the temporary password. 8. Log out of HMDA Wiz. 9. Log back into HMDA Wiz using the new Integration Account user and the temporary password from the When prompted, enter a new password (I.e. HMDAWiz#1). 11. When done, exit HMDA Wiz. 12. Refer to the Configure HMDA Wiz in ComplianceOne Interface Manager section below for next steps. Configure HMDA Wiz in ComplianceOne Interface Manager A user with access to edit ComplianceOne mortgage Interface Manager will need to perform the following. 1. Login to ComplianceOne mortgage at 2. Hover over the white arrow at the top of the page and select Interface Manager. 3. From the list of available interfaces, select HMDA Wiz. 5

10 4. Select the Parameters and Resources tab. 5. Review and update the HmdaWizUser value, if needed. 6. Hover over the HmdaWizPassword row and click the Edit Password button. 7. Enter the password in the Password and Confirm Password fields and click Save. 8. Click the Settings tab to save all changes to the Parameters and Resources page. 9. Close Interface Manager. 10. ComplianceOne mortgage should now be able to communicate with HMDA Wiz. Total Existing Debt, Payments to 3 rd Parties, Total Payoffs and Payments Being Removed from Calculations Page 10/04/2017 Updated 10/16/2017 An issue has been identified, in the Application Phase, where changing information on the Loan Definition page is removing the values entered into the following fields at the bottom of the Calculations page. Total Existing Debt Being Satisfied Payments to 3rd Parties Not Disclosed in Total Closing Costs Disbursements Not Disclosed in Total Closing Costs Estimated Total Payoffs and Payments Until this can be corrected, users should visit the Calculations page, re-enter the desired values, and click Calculate before visiting Document Data or Print to create documents. 6

11 It is also recommended to review the Calculations page before changing the transaction to the Closing Phase to ensure accuracy of the Closing Disclosure. Please Note: This issue is corrected in the November 2017 release. MLA Applies Checkbox Not Staying Checked 10/04/2017 An issue has been identified, on variable rate transactions, where the MLA Applies checkbox selection on the Loan Definition page is not being retained. This issue does not occur for fixed rate transactions. This occurs if the MLA Applies checkbox is selected after the transaction has already been created; (I.e. Parties, Collateral, Calculations are already complete). Possible Workaround: 1. Select the Calculations page. 2. Within the Rate Information area, make note of the Floor value. 3. From the Floor Definition dropdown list, select None. 4. Click Calculate to update the page. 5. Select the Loan Definition page. 6. Select the MLA applies checkbox. 7. Select the Calculations page again. 8. Within the Rate Information area, from the Floor Definition dropdown list, select Specific Value. 9. Enter the desired Floor value. 10. Click Calculate to update the page. The MLA Applies checkbox will now remain selected in the transaction. Closing Costs Expiration Date Not Updating When Loan Estimate Issued Date Changes 10/04/2017 When the Loan Estimate Issued Date is entered or changed on the Loan Definition page, the Closing Costs Expiration date on the Calculations page should update to reflect the settings in the selected Document Policy. This is currently not the behavior. Possible Workarounds: On the Loan Definition page, click the refresh icon to the right of the selected Document Policy (only). On the Calculations page, manually update the Closing Costs Expiration - Date. 7

12 Sorry, this page is currently unavailable or Red Validation Message when Accessing Interfaces 12/10/2015 Updated 10/04/2017 When accessing interfaces, such as Credit Report, ATR/HOEPA/HPML/QM or Flood, a red validation error or a Sorry, this page is currently unavailable message may display at the top of the page instead of the selected interface. This is caused by entering data using an invalid format. Use the information below as a guide to help to locate and correct invalid data entry. Data items captured in the following documents can cause validation warnings when accessing any of the interfaces such as Credit Report, ATR/HOEPA/HPML/QM, or Underwriting. Fannie Mae 1003 Freddie Mac 65 Universal Residential Loan Application Credit Application Real Estate Uniform Underwriting and Transmittal Summary (FNMA Form 1008) UCC Financing Statement/Consumer Security Agreement To correct this, refer to the steps below. Credit Application documents: 1. From within the transaction, select the Document Data page. 2. Verify that Upfront is selected for the document phase. 3. From the Form to View First: dropdown, select the Fannie Mae 1003 Freddie Mac 65 Universal Residential Loan Application or Credit Application Real Estate document. 4. Click the VIEW DOCUMENTS button to view the document. 5. Click the white arrow on the left side of the page to expand the menu. BORROWER Borrower s Name: 1. Expand the first BORROWER - section. 2. Locate the Ages of Dependents field. 3. If anything other than numbers and commas are entered, this will cause this error. 4. Remove any text and/or unsupported characters from this field. Leave blank if not applicable. 5. Repeat this step for each borrower. BORROWER Borrower s Name: 1. Expand the first BORROWER - section. 2. Locate the Years at Permanent Address field. Years and Months are available on the details page for each party. 3. If anything other than a whole number is entered, this will cause this error. 4. Remove any text and/or decimal values from this field. 5. Repeat this step for each borrower. Borrower s Name PREVIOUS ADDRESS: 8

13 1. If exists, expand the first PREVIOUS ADDRESS section. 2. Locate the Years at Previous Address field. Years and Months are available in Previous Addresses on the details page for each party. 3. If anything other than a whole number is entered, this will cause this error. 4. Remove any text and / or decimal values from this field. 5. Repeat this step for each borrower. ASSET MOTOR VEHICHLE: 1. If exists, expand the first ASSET MOTOR VEHICHLE section. 2. Locate the Year field. 3. If anything other than a single 4-digit year is entered, this will cause this error. For example: enter 2010 instead of If the Year field is not visible, enter the Make of the vehicle to display the Year field. Make and Year are available on the Financial Analysis page. Within Assets, click Show Detail to display the details for all assets. Or click the arrow in front of the desired asset to view its details. 5. Repeat this step for each motor vehicle. COLLATERAL Address: 1. Expand the first COLLATERAL - section. 2. Locate the Year Built field. With the October 2017 release, Year Built is available in Collateral, on the details page, when applicable. 3. If anything other than a 4-digit year is entered, this will cause this error. For example: enter 1999 instead of Repeat this step for each collateral. Select the Parties page to save all changes to the Document Data page and then try to access the interface again to verify whether the above corrected the issue. Uniform Underwriting and Transmittal Summary: If the Type of Mortgage selected on the Loan Definition page is Fannie Mae or Freddie Mac and you are using the Uniform Underwriting and Transmittal Summary, review the following steps. 1. Verify that the transaction is in the Closing Phase. 2. From within the transaction, select the Document Data page. 3. From the Select a Phase: dropdown, select Processing. 4. From the Form to View First: dropdown, select the Uniform Underwriting and Transmittal Summary document. 5. Click the VIEW DOCUMENTS button to view the document. 6. Click the white arrow on the left side of the page to expand the menu. 9

14 NOTE $Loan Amount: 1. Expand the NOTE - section. 2. Locate the Cash Reserves Monthly Payment Count field. 3. If anything other than a whole number is entered, this will cause this error. 4. Remove any text and/or decimal values from this field. Select the Parties page to save all changes to the Document Data page and then try to access the interface again to verify whether the above corrected the issue. UCC Financing Statement/Security Agreement: If Mobile Home is used as collateral, review the UCC Financing Statement and/or Consumer Security Agreement for the following: 1. Verify that the transaction is in the Closing Phase. 2. From within the transaction, select the Document Data page. 3. From the Select a Phase: dropdown, select Closing. 4. From the Form to View First: dropdown, select the UCC Financing Statement document. 5. Click the VIEW DOCUMENTS button to view the document. 6. Click the white arrow on the left side of the page to expand the menu. COLLATERAL Address: 7. Expand the COLLATERAL - section. 8. Locate the Year Built/Model Year field. 9. If anything other than a 4-digit year is entered, this will cause this error. For example: enter 2015 instead of Locate the Length and Width fields. Year, Length, and Width are available in Collateral, on the details page for each Mobile Home. 11. If anything other than a whole number is entered, this will cause this error. 12. Remove any text and/or special characters (such as an apostrophe) from these fields. Select the Parties page to save all changes to the Document Data page and then try to access the interface again to verify whether the above corrected the issue. It is possible that other unknown factors may also cause these errors to display. If these errors continue to display after correcting all of the above items, please contact ComplianceOne mortgage Support for further assistance. 10

15 Sorry, this page is currently unavailable When Creating a Transaction from a Template 07/27/2017 Updated 09/13/2017 With the new Templates feature added to ComplianceOne mortgage in the July 2017 release, users may receive the message Sorry, this page is currently unavailable when creating a transaction from a template. This will occur depending on the rights that have been assigned to the user. Typically, a user would only need to be assigned the Roles that grant access to ComplianceOne mortgage and basic access to Interface Manager. We have found an issue that users will also need to be granted the Manage Template and Policy Group Administration for ComplianceOne mortgage permission in order to be able to use the Create Transaction from Template feature. PLEASE NOTE: Granting this permission will also grant access to Template Maintenance, which allows creating, changing, and deleting templates. To add this permission, refer the steps below: 13. Log in to Administration. 14. Select your Account. 15. From the top menu, select Roles. 16. Locate the role that provides access to ComplianceOne mortgage (I.e. Mortgage Loan Originator) and select the role to view the available permissions. 17. Locate and select the checkbox for the Manage Template and Policy Group Administration for ComplianceOne mortgage permission. 18. Click Save. 19. Users will need to log out of ComplianceOne mortgage and log back in before the change will take effect. We are working to correct this in a future release. Once this has been corrected, the Manage Template and Policy Group Administration for ComplianceOne mortgage permission can be removed from users who should not be able to Maintain Templates. Please Note: This issue is corrected in the September 2017 release. Incorrect Closing Costs Over Year 1 on Closing Disclosure 09/06/2017 An issue has been identified where the value for Estimated Property Costs over 1 year for Non- Escrowed items may be incorrect on page 4 of the Closing Disclosure. The value that prints to the Closing Disclosure is rounding the amount entered for each Non- Escrowed Property Cost item (regardless of the payment frequency) and adding each rounded value together to produce the amount on page 4 of the Closing Disclosure. Possible Workarounds: 11

16 If the annualized amount for each Non-Escrowed Property Cost item is a whole dollar, selecting the Frequency of Annually for each Non-Escrowed Property Cost item, on the Calculations page, will result in the correct value on page 4 of the Closing Disclosure. If the annualized amount for any Non-Escrowed Property Cost item is not a whole dollar amount, the incorrect value for the Estimated Property Costs over 1 year, on page 4 of the Closing Disclosure, can be crossed out, manually completed, and initialed. Errors on Financial Analysis, Collateral, Calculations, and Document Data 09/06/2017 The following errors occur when the same employer name is entered more than one time for a single party. Or when a party is added to a transaction as more than one type. On the Financial Analysis page: An error occurred while rendering the table. Please refresh the page. On the Collateral page: Sorry, this page is currently unavailable On the Calculations page: In fee details - An item with the same name key has already been added. Or calculations cannot be completed. On the Document Data page: An error occurred saving document data. Possible Workarounds: All of the above errors can be corrected by performing the following. Review the Parties page and verify that a party is not listed more than once (I.e. as both a Borrower and/or Co-Signer and/or Guarantor). A party can only have one borrowing relationship to the transaction. Select each party and review the Employment Information section. If more than one employer is listed with the exact same name, make a subtle change to one of the Employer names, to make each name unique. Click Save to save any changes. Current and Previous Employer switched on Credit Application 09/06/2017 On the Credit application, the Employer information may print in the order they were entered on the Party details page; versus printing the Current Employer and Previous Employer in the applicable sections of the Credit Application document. Possible Workaround: 20. On the Parties page, click the party whose employer information is printing incorrectly. 21. In the Employment Information section of the party details page, delete all Employer items. 22. Click Save to save the changes. 23. Click the party again and enter the Current Employer and then the Previous Employer. 24. Click Save to save the changes. 12

17 25. On the Document Data page, view the Credit Application document and verify that the correct Employer item is printing within the correct area of the Employment Information section. If the above steps do not correct the Employer information, it may be necessary to remove the Party from the transaction and manually add their information again. Lender Paid Fees Exceeds 0% Tolerance Warning on Print Page 09/06/2017 A red warning stating that "The total of Lender Paid Fees exceeds 0% tolerance." may display on the Print page when a fee in the Closing Phase is changed to be paid by the Lender AND the fee amount is decreased. ComplianceOne mortgage is currently comparing the fee amounts between the Application Phase and the Closing Phase and not taking into consideration by whom the fee was being paid in the application phase. This will be corrected in a future release. Workaround: To override the warning and to print documents without the Incomplete watermark the following steps must be performed by a user with permission to Override Transaction Validation Warnings. 1. Log into ComplianceOne mortgage. 2. Open the transaction. 3. Select the Print page. 4. Select the Enter a description to override the reported validation warnings checkbox. 5. Enter a brief description in the displayed text box. 6. Click Generate Documents to re-create the documents. Error getting selected documents: Unable to interpret doc INS.ClosingDisclosure (or INS.LoanEstimate ) 08/15/2016 Updated 12/16/2016 The following error message may display when selecting the Closing Disclosure (or Loan Estimate) on the Document Data page. 13

18 Having more than 1 entry for Deposit and/or Excess Deposit on the Closing Disclosure page within the Closing Cost Funds section will produce this error. Only one instance of Deposit may be included within the section L. Paid Already by or on Behalf of Borrower at Closing, and only one instance of Excess Deposit may be included within section N. Due from Seller at Closing. Although, multiple rows and instances of Deposit and/or Excess Deposit may be entered on the Closing Disclosure page, only the first instance of Deposit and/or Excess Deposit will print in the Summaries of Transaction section of the Closing Disclosure. Red error displays when clicking Calculate Rate Spread 11/25/2016 Some users are receiving a red <!DOCTYPE html> error when clicking the Calculate Rate Spread button on the HMDA Wiz Interface page. We are still researching what may be causing this error to display. Workaround: Deleting temporary internet files has been correcting this behavior and allowing the Rate Spread to calculate. Refer to the Deleting Temporary Internet Files section, later in this document, for steps. Cannot convert string to an integer processing Dependents Ages 10/10/2016 Users are reporting that they receive the following error when trying to access any interface in ComplianceOne mortgage. Unable to process this transaction until the following validation errors are fixed. Please contact your system administrator for assistance. Cannot convert string "##,##,##" to an integer processing "##,##,##" processing > Borrowers > Borrower > Dependents Ages ("##,##,##" or "## ## ##" represents the values entered for the Ages of Dependents.) The Ages of Dependents field is found within the BORROWER section when viewing the Credit Application in Document Data. Until this can be changed within ComplianceOne mortgage, this validation error can be eliminated by adding spaces and commas when entering the Ages of Dependents within the credit application document. For example, enter 10, 9, 8 instead of 10,9,8 or Proposed Monthly Housing Expense not printing on URLA or Transmittal Summary 09/06/2016 Updated 09/08/2016 When a transaction is started by importing from another program, such as ComplianceOne lending or the Mortgagebot interface, the Proposed Monthly Housing Expense displayed on the 14

19 Calculations page may not print to the Uniform Residential Loan Application (FNMA Form 1003) or the Uniform Underwriting and Transmittal Summary (FNMA Form 1008). A possible workaround, until this can be corrected, is to remove the borrowers from the Parties page. Then add them back to the transaction by clicking the +Borrower button and searching for the party from the list provided. Select the borrower to add them back to the transaction. Please Note: Removing the parties will also remove information from the Financial Analysis page. Verify transaction information for accuracy and verify that the Proposed Monthly Housing Expense amount now prints to the documents. Total Due to Seller at Closing incorrect on Mobile Home purchase transactions 08/15/2016 Updated 08/17/2015 When documenting a transaction to purchase both a Mobile Home and Raw Land -- Real Estate, only the Sales Price entered in the Raw Land -- Real Estate collateral details is being taken into account when determining the Total Due to Seller at Closing (M) within the Seller s Transaction section of the Closing Disclosure. Until this can be corrected, the following workaround may be used. 1. Remove the sales price value from the Mobile Home collateral details. 2. Enter the combined sales price for both the Mobile Home and Raw Land -- Real Estate in the Sales Price field within the Raw Land -- Real Estate collateral details. 3. Create and Print the Closing Disclosure containing the Seller s Transaction section. 4. Edit the Mobile Home and Raw Land -- Real Estate collateral details and enter the individual Sales Prices for each. 5. Create and Print the rest of the documents for the transaction. Not all transactions display and user cannot change between Application Phase and Closing Phase 06/14/2016 Depending on the permissions assigned to a user, it is possible that a user will not see all transactions on the ComplianceOne mortgage home page. If a user only has permission to create a transaction in one phase (application or closing) and does not have the corresponding create a transaction in the other phase, the user will only see transactions in the phase for which they have rights to create a transaction. Also, when a user is in a transaction, they will not be able to select the alternate transaction phase from the actions menu. This is not a problem with ComplianceOne mortgage and is by design to allow administrators this level of restriction. However, if an administrator wants users to be able to see all transactions, but only be able to create or edit transactions in a particular phase, they can 15

20 accomplish this by creating a Role that has the "Create Transaction" permission for the desired phase and the "Print/Preview Documents Only" permission for the alternate phase. For example: If users need to be able to view all transactions but only create or edit transactions in the Application Phase, they will need the "Create Transaction in Application Phase" permission and the "Print/Preview Documents Only in Closing Phase" permission. To accomplish this: In Administration, review and make note of the roles assigned to the user. Verify the permissions associated with each Role and make any desired changes to the existing Role, or create a new Role, using the information above, and assign the new role to the user. Not all documents listed or Error generating documents message displays on Print page 11/02/2015 Review the Legal Description field on the Credit Application or Deed of Trust / Mortgage document. If the user has copied the legal description from Microsoft Word and the description has quotes ( ), apostrophe ( ' ), dash ( - ) or some other special character, they need to delete the special character and re-type the characters directly in ComplianceOne mortgage. For example: See attached exhibit A will cause this behavior due to the rounded quotation marks around the A. On the Financial Analysis page or Credit Application document, if dashes are entered in any of the Account Number fields, this can cause this issue. Try using a space instead of a dash. On the Credit Application document, if dashes are entered in any of the Loan Identifier fields, this can also cause this issue. Try using a space instead of a dash. Why doesn't the Down payment or Deposit amount print in the Cash to Close table on the Loan Estimate? 10/02/2015 With the hotfix applied on 10/01/2015, a new field was added to the Loan Definition page. The Integrated Disclosure Purpose dropdown is used to indicate the type of TILA-RESPA Integrated Disclosure (TRID) wanted for the transaction being created. The available values are: Construction Home Equity Loan Purchase Refinance If a user creates a transaction and later recalls it, they need to verify the correct selection is chosen in the Integrated Disclosure Purpose dropdown or the Cash to Close table may not display the values as expected. 16

21 For example: On a Purchase money transaction, if Refinance is selected from the Integrated Disclosure Purpose dropdown, the down payment value will not populate in the Cash to Close table. Also if an amount is entered in the Deposit field on Calculations, that value is not populating in the Cash to Close table. However, the amount entered will affect the Estimated Cash to Close total. Select the appropriate value from this dropdown (Purchase for this example) and the Calculating Cash to Close table will update and display the values as expected. Why is nothing happening when clicking the +Mortgage Transaction button in ComplianceOne mortgage SaaS? 09/29/2015 Things that can cause this behavior are: In Administration Account Organizations: There must be at least 1 Organization created. In Administration Account Policies Mortgage: There must be at least one Document Policy and one Calculations Policy, and these policies must be shared with the Organizations. In Administration Account Organization: Within the Charter section, review the Organization Type field. One of the following supported organization types must be selected: National Bank State Member Bank State Non-member Bank Savings Association/Savings and Loan Savings Bank Credit Union UNSUPPORTED Organization Types (will not display on Loan Definition page): Bank Holding Company Finance Company Leasing Company Mortgage Company Retail Dales Dealer Savings and Loan Holding Company In Administration Account Addresses: Verify whether there is an Address that is not complete. Open each Address and verify the setup is complete. If there are Addresses that are not needed or were created in error, they can be deleted. In Administration Account Organizations: Open each organization and view whether an Organization Contact is selected within the Default Contacts section. Select SAVE to resave each organization. 17

22 An issue has been reported where users have selected a default Organization Contact and then later edited that Organization Contact and removed the sharing with organizations. This requires the organization to be resaved to update that change. If after reviewing and correcting the above items the +Mortgage Transaction button still does not create a transaction; contact ComplianceOne mortgage Support for further assistance. Trustee from Administration does not default into transactions 10/09/2015 In collateral states that use a Deed of Trust, the Trustee information setup in Administration is not available within a transaction. Until this can be changed, users can enter the Trustee on the mortgage within the Collateral details. A Server Error in /DocViewerInterfaceHtml Application error displays when selecting Document Data 09/14/2015 If this occurs, refer to the Deleting Temporary Internet Files steps in the BROWSER MAINTENANCE section, later in this document, for steps to correct this. You will need to repeat these steps each time this occurs until the fix can be implemented. If performing these steps does not correct this issue, contact ComplianceOne mortgage Support for assistance in resolving this issue. 18

23 Product Functionality (How To FAQs) Where is Government Monitoring information entered? 09/16/2015 Updated 08/30/2017 The ability to enter demographic information (also known as Government Monitoring Information) for individual borrowers and cosigners has been added to the Parties page. When a Borrower or Cosigner is added to the transaction for the first time, the Demographics page will be displayed prior to being returned to the Party Page. If you need to subsequently add or change demographic information for an individual borrower or cosigner, the Demographic link within the party row can be selected to get back into the Demographics page. Previously, demographic/government monitoring information was available on the Document Data page. The information that is available for entry has been changed to allow for the collection of the expanded Home Mortgage Disclosure Act (HMDA) demographic information. You will need to select the 2018 HMDA Rule Applies checkbox on the Loan Definition page in order select the Demographic Information Addendum document, which includes the expanded HMDA demographic information. Demographic Information Addendum The Demographic Information Addendum has been added to provide you the ability to collect expanded Home Mortgage Disclosure Act (HMDA) demographic information in conjunction with the multistate, CA, DC, or OH versions of the Fannie Mae 1003 Freddie Mac 65 Universal Residential Loan Application (URLA) or Universal Credit Application (UCA RE or UCA RE WOGM). You may begin using the interim URLA and this addendum at any time on or after January 1, However, for applications/originations subject to HMDA reporting, you are required to collect the borrower demographic information on loan applications taken on or after January 1, There are also special transition rules within the final rule that need to be accounted for. Additional information relating to HMDA can be found at: analytics/hmdafaqs.aspx When Include the Demographic Information Addendum is checked on the Document Data page and the: URLA is selected, Section X, Information for Government Monitoring Purposes is removed UCA RE is selected, you must inform the applicant to cross out Section 13. Government Monitoring or Demographic Information UCA RE WOGM is selected, the Not applicable checkbox is checked in Section 13. Government Monitoring or Demographic Information. The ability to check HMDA Demographic Information and ECOA Government Monitoring checkboxes will be included in a future release. Until then, you can strike the Not applicable text and manually check the appropriate checkbox and have the applicant initial the change. 19

24 Why Doesn t My Regulator Information Print on Documents? 08/30/2017 With the August 2017 release, an option was added to the Regulation B Regulator setup in Administration that collects the level type of Regulation B Regulator. The options are blank (default), State, or Federal. As only Federal Regulators print within the ECOA section of documents, such as the Notice of Action Taken or the Disclosure Notices document, the default option of blank must be changed. Refer to the steps below to make this change. 1. Log into ComplianceOne mortgage Administration. 2. Select your account. 3. Select Contacts from the top menu. 4. From the left panel, select REG B REGULATOR. 5. In the right panel, select your Regulation B Regulator contact. 6. In the Entity Contact Information section, select the appropriate choice from the Regulator Level Type dropdown. 7. Click Save to save this change. To bring the above change into existing transactions, on the Loan Definition page, click the refresh button to the right of the Organization dropdown (ONLY). Review your documents to verify that the regulator information now appears. Why Are the Mortgage Insurance Options Disabled? 07/31/2017 PMI or Mortgage Insurance is only available when an escrow account is established and required. The PMI Applies and USDA Mortgage Insurance Applies options are disabled, on the Calculations page, when one of the following options are selected as the Escrow Account Type: Consumer waived the optional escrow account: An escrow (impound) account is not required in connection with the transaction. The borrower will manage the payment of taxes and insurance outside of an escrow (impound) account. Choosing this option will select you declined it in the Escrow Account section on page 4 of the Closing Disclosure describing why an escrow account was not established. Property costs can be entered only as Waived in the Property Costs table. When selected, the options in the Mortgage Insurance section directly above the Property Costs section will be disabled because the inclusion of mortgage insurance requires an escrow account. Escrow account established and optional: An escrow (impound) account is not required in connection with the transaction and an account will be established for the payment of such items as taxes and insurance. Property costs can be entered as Escrowed, Non-Escrowed, or Waived in the Property Costs table. When selected, the 20

25 options in the Mortgage Insurance section directly above the Property Costs section will be disabled because the inclusion of mortgage insurance requires an escrow account. Escrow not applicable: An escrow (impound) account is not applicable for the transaction. Choosing this option will select your lender does not require of offer one in the Escrow Account section on page 4 of the Closing Disclosure describing why an escrow account was not established. Property costs can be entered only as Non- Escrowed in the Property Costs table. When selected, the Mortgage Insurance section directly above the Property Costs section is not available since the inclusion of mortgage insurance requires an escrow account. How are Fees & Charges added to a Policy Group? 09/16/2015 Update 06/05/2017 First a list of potential fees need to be defined. Follow these steps to create fees. 1. In Administration, select the Account 2. From the top menu, select Fees & Charges Mortgage. 3. If available, select the desired Fee Time Frame from the dropdown to define fees for either pre or post 8/1/ To add a new fee, click the + FEE button, complete the fee information and click Save. 5. Repeat these steps until a list of potential fees have been defined. After fees have been defined, create a fees policy. 1. From the top menu, select Policies Mortgage. 2. If available, select the desired Fee Time Frame from the dropdown to define a fees policy for either pre or post 8/1/ Click the + FEES button to create a new fees policy. 4. In the Policy Name field, enter a descriptive name for the policy. 5. From the list of fees displayed, select the checkbox in front of the fees to be associated with this policy. 6. At the bottom of the page, click the SHARE WITH ORGS button to select which organization(s) the fee policy will be available. 7. Once the applicable organizations have been selected, click CLOSE to close the Share with Organizations window. 8. Click SAVE to save the fee policy and return to the Policies page. Now that a fees policy has been defined, it can be associated with other policies using the Policy Group feature. Follow these steps to create a policy group. 1. From the top menu, select Policy Groups Mortgage. 2. Click the + Policy Group button to create a policy group. 3. In the Name field, enter a descriptive name for the policy group. 4. If desired, you can provide further descriptive text in the Description field. 5. From the available dropdown lists, select the desired policies. The Fee Policy(ies) must be added to a policy group to be available in a transaction. 21

26 In a ComplianceOne mortgage transaction the policy group can be selected from the Policy Group dropdown on the Loan Definition page. The fees in the fees policy attached to the Policy Group will default to the Calculations page of the transaction. How do you cure a tolerance on the Closing Disclosure in ComplianceOne mortgage (SaaS)? 09/23/2015 Updated 05/11/2017 Per the CFPB, a 0% tolerance fee cannot increase after it is disclosed on the Loan Estimate. If a fee does, it must be "cured" by a lender credit on the Closing Disclosure. Also 10% tolerance fees cannot increase, in total, by more than 10% after disclosed on the Loan Estimate. If they do, the overage must be "cured" by a lender credit on the Closing Disclosure. Fees paid by the Lender are also a component of Lender Credits and are subject to tolerance requirements. The requirement for lender credits is that they cannot decrease after they are disclosed on the Loan estimate. If a fee is paid by the lender, ComplianceOne mortgage will automatically apply the tolerance/variance requirements and include the fee in the Lender Credits frame; therefore, the Variance type for fees paid by the lender should be set to blank so the fee is not included twice in the Comparison table on the Calculation page. Refund Exceeded Tolerance Amount: To activate the Lender Credit on the Closing Disclosure, at the bottom of the Calculations page, check the Refund exceeded tolerance amount checkbox (shown below). You will need to click Calculate after selecting this checkbox to update the calculated values. 22

27 Refer to the images below for examples of a Closing Disclosure with the Refund exceeded tolerance amount checkbox selected. The Alternative Closing Disclosure is shown as an example. The following examples also apply to the Standard (Seller involved) Closing Disclosure. Section J. Total Closing Costs (Borrower-Paid): The amount that exceeds legal limits is listed in the Lender Credits line in section J. TOTAL CLOSING COSTS on the closing disclosure. The amount on line J. TOTAL CLOSING COSTS (Borrower-Paid) is reduced by the amount of lender credit. Calculating Cash to Close table: The Final amount is from line J. TOTAL CLOSING COSTS (Borrower-Paid) and a reference to "See Lender Credits on Page 2 for credit of excess amount." is added to the "Did this change?" column. Also in the in the Did this change? column, the amount that exceeds legal limits is listed. How to document Prorations on the Closing Disclosure 03/08/2016 Updated 05/11/2017 When entering a proration, such as prorated County Property Taxes, the following information may be used as a guide on how it flows to the Closing Disclosure document. 1. On the Closing Disclosure page, within the Prorations section, click the button to add a new Proration item. 2. From the Proration Item dropdown, select the desired description. For example: County Property Tax. 3. Select the desired option from the Integrated Disclosure Subsection dropdown. Refer to the information below for more information. Adjustments for Items Paid by Seller in Advance Adjustments for Items Unpaid by Seller 23

28 ADJUSTMENTS FOR ITEMS PAID BY SELLER IN ADVANCE: Selecting this option will print the proration in section "K. Due from Borrower at Closing" of the Summaries of Transactions table and will list the amount as money which would INCREASE the amount due FROM the BORROWER at closing and INCREASE the amount TO the SELLER at closing. Please Note: Selecting Adjustments for Items Paid by Seller in Advance will also list the amount as a positive value (charge) within the Adjustments and Other Credits line of the Calculating Cash to Close table, increasing the Cash to Close amount from the borrower. ADJUSTMENTS FOR ITEMS UNPAID BY SELLER: Selecting this option will print the proration in section L. Paid Already by or on Behalf of Borrower at Closing of the Summaries of Transactions table and will list the amount as a credit to the Borrower at Closing which would REDUCE the amount due FROM the BORROWER at closing and REDUCE the amount TO the SELLER at closing. Please Note: Selecting Adjustments for Items Unpaid by Seller will also list the amount as a negative value (credit) within the Adjustments and Other Credits line of the Calculating Cash to Close table, decreasing the Cash to Close amount from the borrower. 4. Enter the applicable proration dollar Amount. 5. In the When Paid dropdown, select At Closing. Please Note: Selecting AT CLOSING will print the proration in the Summaries of Transactions table and will be included in the Adjustments and Other Credits of the Calculating Cash to Close table. Selecting BEFORE CLOSING will print the proration in the Summaries of Transactions table. However, it will NOT be included in the Adjustments and Other Credits of the Calculating Cash to Close table. 6. If the proration occurred before closing, in the Paid By dropdown select SELLER. Please Note: Selecting Seller will print the proration in the applicable section of Borrower s Transaction and Seller s Transaction columns of the Summaries of Transactions table. The Proration will not print anywhere on the Closing Disclosure if another option (Buyer, Lender or Third Party) is selected. 24

29 How to document Prorations on the Loan Estimate 04/25/2016 Updated 05/11/2017 The information that follows may be used as a guide to enter a proration on the Loan Estimate. If known at application time, a proration such as prorated County Property Taxes, can be entered on the Calculations page in order to be accounted for on the Loan Estimate. It is ultimately up to the user to classify the information correctly so that the information prints in compliance with the regulation. Please Note: The Standard (Seller involved) Loan Estimate must be used to document this. If the Borrower is being CHARGED for taxes already paid by the Seller, the corresponding amount can be entered in the Adjustments field within the Calculating Cash to Close section of Calculations. This will include the amount entered, with any Other Credits entered, when calculating the Adjustments and Other Credits section of the Calculating Cash to Close table of the Loan Estimate. Doing this will: INCREASE the Estimated Cash to Close FROM the Borrower. -OR- DECREASE the Estimated Cash to Close TO the Borrower If the Borrower is being CREDITED for taxes NOT already paid by the Seller, the corresponding amount can be entered in the Generalized Seller Credits field within the Calculating Cash to Close section of Calculations. This will include the amount entered, with any seller paid fees (Specific Seller Credits), in the Seller Credits section of the Calculating Cash to Close table of the Loan Estimate. Doing this will: DECREASE the Estimated Cash to Close FROM the Borrower. -OR- INCREASE the Estimated Cash to Close TO the Borrower. How do I select my Partial Payments policy? 02/24/2017 Updated 05/11/2017 On the Closing Disclosure and the Notice of Sold or Transfer of Mortgage Loan Closed End documents, the Partial Loan Payment language can be preselected based on the Document Policy applied at transaction time. Review your document policies in Administration to determine if changes are needed. In Administration: On the Document Policy page in the Closing Documents section, a new dropdown has been added to specify how you apply Partial Loan Payments. This information will impact what prints to the Loan Disclosures section of the Closing Disclosure document and the Lender's partial payment policy paragraph within the Notice of Sold or Transfer of Mortgage Loan Closed End document. In a Transaction: You may also select or change the Partial Payment Application Method on a per transaction basis. 25

30 While viewing the Closing Disclosure or Notice of Sold or Transfer of Mortgage Loan Closed End document, select the left side menu and expand the NOTE section. Select the applicable method from the Partial Payments Application Method Type dropdown list. How do you document a Change of Circumstance to the Loan Estimate? 09/29/2015 Updated 05/11/2017 There are specific events that can trigger a change of circumstance. It is up to the Financial Institution to determine when the Details of Changed Circumstance document would be needed as the steps that follow only outline how to get this document in ComplianceOne mortgage and does not outline the allowable events. If there is a trigger for a change of circumstance that involves fee changes, use the following steps to complete the Fee Changes Associated with Change section of the Changed Circumstances document: 1. Within the Application Phase, on the Calculations page, access the details of the fee that is changing and select the Include on the Changed Circumstances document checkbox. 2. In the text box below the Include on the Changed Circumstances document checkbox, complete the Include the name and the original estimated value of the fee textbox with the name of the fee and the original amount being charged. For example: Application fee: $ The information entered in this textbox will print in the Fee Changes Associated with Change section of the Details of Changed Circumstance document. 3. Go to Document Data and select the document phase of Processing. 4. Under Transaction Data, select the If true there is a change of circumstances checkbox. This adds the Details of Changed Circumstance document to the document list. 5. View the document and complete the Change Date, Re-Disclosure Date and Detail of Change text as needed. If there is a trigger for a change of circumstance, other than a fee change, use the following steps to complete the Detail of Change section of the Changed Circumstances document: 1. Within the Application or Closing Phase, go to Document Data and select the document phase of Processing. 2. Under Transaction Data, select the If true there is a change of circumstances checkbox. This adds the Changed Circumstances document to the document list. 3. View the document and complete the Change Date, Re-Disclosure Date and Detail of Change text as needed. 26

31 What is Total Existing Debt Being Satisfied and Payments to 3rd Parties Not Disclosed in Total Closing Costs? 06/06/2016 Updated 02/15/2017 The Total Existing Debt Being Satisfied and Payments to 3rd Parties Not Disclosed in Total Closing Costs fields are visible, at the bottom of the Calculations page, when a seller is involved or when the Standard (Seller involved) version of the Loan Estimate is used for transactions without a seller. Amounts entered in these fields are needed to determine some of the components of the Calculating Cash to Close. The field names mirror the terminology used in 12 C.F.R (h)(1) that describes the rules for completing the Calculating Cash to Close on this version of the Loan Estimate. Total Existing Debt Being Satisfied The amount provided in the Total Existing Debt Being Satisfied field is used to determine the Down Payment/Funds from Borrower and Funds for Borrower, as applicable. This could represent the sum of multiple items and may include, for example, The sales price in a purchase transaction A payment under the construction contract for a construction transaction State tax liens Credit card balances Loan payoffs Any other third party charges that are not disclosed as costs on the Standard (Seller involved) version of the Loan Estimate. Payments to 3rd Parties Not Disclosed in Total Closing Costs You need to separately complete the Payments to 3rd Parties Not Disclosed in Total Closing Costs, which also represents the total amount of third party charges that are not disclosed as costs on the Loan Estimate and is used to determine Closing Costs Financed (Paid from your Loan Amount). The amount entered in Total Existing Debt Being Satisfied and Payments to 3rd Parties Not Disclosed in Total Closing Costs should match for transactions that are not Purchase Money. For Purchase Money transactions, the amount entered in Total Existing Debt Being Satisfied and Payments to 3rd Parties Not Disclosed in Total Closing Costs should match when: There are no disbursements in addition to the Sales Price. When additional disbursements are considered in the Down Payment/Funds from Borrower and Funds for Borrower calculation. Adjustments If you elect to enter additional disbursements in the Adjustments field for Purchase Money transactions, the amount entered in the Adjustments field will be considered in the Adjustments and Other Credits calculation. As a result, the amount entered in Total Existing Debt Being Satisfied should include only the sum of all Sales Prices, while Payments to 3rd Parties Not Disclosed in Total Closing Costs should be the sum of all Sale Prices and additional disbursements. 27

32 Closing Phase The amount entered in the Application Phase does not default to any page when the transaction is switched to the Closing Phase. Any items that make up these totals in the Application Phase (and any additional amounts), with the exception of the Sales Prices entered for each piece of collateral, should be entered on the Closing Disclosure page under Adjustments with Existing Debts Being Satisfied selected. Such items will be considered in the Down Payment/Funds from Borrower and Funds for Borrower calculation. Alternatively, additional disbursements may be entered under Adjustments with Existing Debt Being Satisfied unselected, in which case these amounts will be considered in the Adjustments and Other Credits calculation. Please Note: With the February 2017 Release, users have the option to combine the Total Existing Debt Being Satisfied and Payments to 3 rd Parties Not Disclosed in Total Closing Costs fields into a single field labeled Disbursements Not Disclosed in Total Closing Costs. If this option is used, the value entered in Disbursements Not Disclosed in Total Closing Costs is used for both the Total Existing Debt Being Satisfied and Payments to 3rd Parties Not Disclosed in Total Closing Costs values. What is Total Payoffs and Payments used for? 06/06/2016 Updated 02/15/2017 In transactions without sellers, the Estimated Total Payoffs and Payments is disclosed in the Calculating Cash to Close table on the Loan Estimate. Because the Estimated Total Payoffs and Payments could represent a sum of multiple items, the amount entered in the application phase does not default to any page when the transaction is switched to the closing phase. Any items that make up these totals should be entered on the Disbursements page with the Payoff and Payment checkbox selected. Please Note: With the February 2017 Release, users have the option to combine the Total Existing Debt Being Satisfied and Payments to 3 rd Parties Not Disclosed in Total Closing Costs fields into a single field labeled Disbursements Not Disclosed in Total Closing Costs. This feature will have no effect on transactions without sellers and Total Payoffs and Payments will still display on the Calculations page. How are Rider documents selected? 12/05/2016 A Wolters Kluwer mortgage or deed of trust does not require a rider. The terms of the transaction are not hard coded into our proprietary document, so the rider is not needed to amend our security instrument. Riders are generally used with Fannie Mae/Freddie Mac security instruments and are general practice of FNMA/FHLMC transactions and are not legal or regulatory required with Wolters Kluwer proprietary documents. With that said, on the Loan Definition page, if the Type of Mortgage is In-house Document, riders are not applicable or available in the transaction. 28

33 Only when the Type of Mortgage is not In-house Document will riders be available in the transaction. ComplianceOne mortgage provides a variety of riders depending on the characteristics of the transaction. If you are looking for a specific rider, check the transaction characteristics to verify whether the rider would apply. For example: A PUD Rider would only apply when PUD is added as the collateral. A Condominium Rider would only apply when Condo is added as the collateral. A Non-Owner Occupancy Rider would only apply when the Occupancy Status Type is not Primary Residence. How is the dynamic (alternate) Note-Consumer document selected? 10/20/2016 ComplianceOne mortgage offers two variations of the Note-Consumer document: A static version that is completed by checking boxes and completing blank spaces. A dynamic version which is built based on the characteristics of the transaction. To enable use of the dynamic note, follow the steps below. 1. In Administration, select the Account. 2. From the top menu, select Policies Mortgage. 3. Select the desired Mortgage Documents policy. Please Note: If you want to retain the option to use the static Note-Consumer document, make a copy of the document policy and apply the following change to the copied policy. 4. Within the CLOSING DOCUMENTS section, scroll down and select the Use the alternate version of the document(s) where checkboxes and inapplicable content have been removed. checkbox as shown below. 5. Click SAVE to save the change. New transactions created using the Mortgage Documents policy will select the dynamic version of the Note-Consumer document. For existing transactions, the dynamic (alternate) version of the Note-Consumer can be added by clicking the refresh button, on the Loan Definition page, for the Document Policy* dropdown as shown below. 29

34 How is the Realtor Commission entered? 10/20/2016 According to 12 CFR (g)(4) and 12 CFR (g)(4), commissions (as well as other closely related party types (e.g., real estate agent, Realtor, real estate broker)) should be disclosed in section H. Other of the Closing Disclosure. To accomplish this, follow the steps below for entering commissions (as well as other closely related party types (e.g., real estate agent, Realtor, real estate broker)). 1. Go to the CALCULATIONS page. 2. Click the + FEE button to add a new fee. 3. From Fee Name drop-down list, select User Defined. 4. In User Defined Fee Name, enter Realtor Commission (or whatever is appropriate). 5. From the Section drop-down, select Other. 6. In Fixed, enter the amount of the commission. 7. From the Paid By drop-down, select Seller. 8. From the Paid To drop-down, select Other. 9. In Paid To Description, enter the name of the realtor (or appropriate description). 10. Leave Variance Type blank. 11. Click SAVE. A fee named Realtor Commission (or whatever was entered) appears in the list of Fees. The commission amount prints on the Closing Disclosure in section H. Other under the Seller- Paid column. This amount is also included in 02. Closing Costs Paid at Closing (J) under section N. Due from Seller at Closing. How is Demand Feature language included on the Note? 09/20/2016 With the September 2016 release of ComplianceOne mortgage, the prompt to indicate a loan is payable on demand has moved from the Document Data page for the Note to the Calculations page. The Payable On Demand checkbox is located in the Terms of Loan section at the top of the Calculations page and, when selected, will check the Demand Feature checkbox on the static version of the Note. Or, if the dynamic note is being used, include the Demand Feature paragraph on the dynamic note. Please Note: True Demand is not supported in ComplianceOne mortgage SaaS. A Demand loan is a transaction specifically transacted to have a Single Payment, due on the date demanded by the lender. 30

35 How do I add Signers to a Trust / Entity? 07/05/2016 Individuals on a transaction are automatically added as signers where appropriate. For entities, there are two steps to indicate who has a signer relationship with the Entity and then who is to be a signer on the transaction. First, on the Entity Information page for the Entity, add Related Parties. Select each related party to view the Related Party Details pop-up and select Signer/Trustee and any other applicable options (as needed). Once all related party Signer/Trustees are added to the Entity, click Save to return to the Parties page. Second, on the Parties page, click the Signers button to select which of the Signer/Trustee related parties will also be signers on the transaction. If this step is missed, signer names will not appear on documents. Signature names display on the documents viewed from the Print page. How is the Notice of Right to Receive Copy of Appraisal selected? 06/13/2016 The selection of the Notice of Right to Receive Copy of Appraisal is complicated, since it is required under two different regulations with different scope. Under Regulation B at 12 CFR : The Notice of Right to Receive Copy of Appraisal is selected for any application of credit secured by a first lien on a dwelling. Under Regulation Z at 12 CFR (c): The Notice of Right to Receive Copy of Appraisal is selected for a consumer-purpose, closed-end transaction secured by the principal dwelling in which the Higher Priced Mortgage Loan (HPML) threshold has been exceeded. The appraisal notice will also be included on the Loan Estimate and the Closing Disclosure. The Notice of Right to Receive Copy of Appraisal document is found in the Processing Phase of Document Data and Print. How is the Appraisal Receipt selected? 09/16/2015 Updated 06/13/2016 The Appraisal Receipt document is found in the Processing Phase of Document Data and Print. To autoselect the Appraisal Receipt complete the following steps: 1. On the Document Data page, select Processing from the Select a Phase dropdown list. 2. Expand the Collateral section(s) and choose the Lender wants an Appraisal Receipt checkbox. 3. Repeat for each piece of collateral for which the Appraisal Receipt is needed. 31

36 Why are Non-borrowing Collateral Owners printing on page 1 of the Closing Disclosure? 06/08/2016 The information that follows is from the What s New with the Documents, dated 02/16/2016, available from the HELP menu in ComplianceOne mortgage: The Closing Disclosure and the Closing Disclosure Addendum have been updated to include the names of additional parties under Borrower at the top of the first page of these documents. The Borrower section will now also include non-borrowing owners and additional signers for Texas Home Equity loans or for transactions where dower/curtesy rights are not waived. Prior to this change, non-borrowing owners and additional signers were only included in Addendum signatures and Closing Disclosure instancing rules. Since these parties will now be included in the Borrower name field, we will no longer require indicators (other than the general indicator to include signatures) for including signatures of non-borrowing owners and additional signatures. These parties will now be included as Borrowers and in signatures (when the lender elects to include signatures on the Closing Disclosure). The indicators that were previously used to include the signatures of these parties (Include Non-borrowing Owner Signature and Include Additional Signer Signature) have been removed. These changes were made on customer request and as a result of non-binding guidance provided by the CFPB. The Closing Disclosure should be provided to all consumers, and this would include those parties with an ownership interest in the real estate (that is, parties that are entitled to a Right of Rescission notice). [12 CFR (a)(4)] What Does the Loan is Assumable Checkbox Do? 05/18/2016 Updated 05/27/2016 With the May 2016 release, a new checkbox is available on the Loan Definition page for In-house mortgage transactions, Fannie Mae/Freddie Mac 3200 transactions and Fannie Mae/Freddie Mac transactions. This checkbox is used to determine which Assumption option is checked on the Loan Estimate and Closing Disclosure. Loan Estimate 32

37 Closing Disclosure If the Loan is Assumable checkbox is selected, the will allow, under certain conditions, this person to assume this loan on the original terms. box is checked. If the Loan is Assumable checkbox is not selected, the will not allow assumption of this loan on the original terms. box is checked. Please Note: If the transaction is not one of the types listed above, the will not allow assumption of this loan on the original terms. box is automatically checked. With the September 2016 release you are able select whether to default this checkbox as selected in Administration, under Policies, within each Mortgage Documents policy. Refer to the on-line Help within ComplianceOne mortgage for more information. What is the purpose of Payment Attributable to Borrower 04/04/2016 The Payment Attributable to Borrower option is used to indicate Transfer Taxes that should be disclosed on the Loan Estimate. Transfer Taxes that are attributable to the Borrower (i.e., the Transfer Taxes amount that the Borrower is liable for and should be prepared to pay in the transaction) must be disclosed on the Loan Estimate. Loan Estimate Fee Detail Within Administration, Payment Attributable to Borrower is available for Transfer Taxes. Administration > Fees & Charges For transactions with policy groups, users should go into Administration and select Payment Attributable to Borrower on any Transfer Taxes that they want indicated as Payment Attributable to Borrower at transaction time. For transactions without a policy group, users need to make the appropriate Payment Attributable to Borrower selection at transaction time. In the Application Phase, Payment Attributable to Borrower is available for Transfer Taxes and defaults as selected when Transfer Taxes is selected and the fee is Paid By Borrower. 33

38 Please Note: Users are ultimately responsible to select or deselect checkboxes as needed. Transaction > Calculations > Fee details Closing Disclosure Fee Detail When completing the Closing Disclosure, it is important to remember that Fee Detail (for any fee, including Transfer Taxes) impacts the Closing Disclosure as follows: Fees that were disclosed on the Loan Estimate will be included in Total Closing Costs (J) in the Loan Estimate column of the Calculating Cash to Close table, Fees that were NOT disclosed on the Loan Estimate, but apply at closing, will be included in Closing Cost Details and (if Paid By = Borrower) in Total Closing Costs (J) in the Final column of the Calculating Cash to Close table, and Fees with Variance Type of 10% or 0% that apply at closing will be considered in the comparison of Loan Estimate and Closing Disclosure fees for good faith (i.e., tolerance) purposes. For Transfer Taxes, specifically, selecting Payment Attributable to Borrower in the Application Phase (or in a Policy Group) indicates that the Transfer Taxes amount should be disclosed on the Loan Estimate. Such a fee will be included in Total Closing Costs (J) in the Loan Estimate column of the Calculating Cash to Close table of the Closing Disclosure, and will be considered in the comparison of Loan Estimate and Closing Disclosure fees for good faith (i.e., tolerance) purposes according to the selected Variance Type. Leaving Payment Attributable to Borrower unselected indicates that the Transfer Taxes amount should NOT be disclosed on the Loan Estimate. If such a fee applies at closing, it will NOT be included in Total Closing Costs (J) in the Loan Estimate column, but WILL be included in Closing Cost Details and (if Paid By = Borrower) in Total Closing Costs (J) in the Final column of the Calculating Cash to Close table of the Closing Disclosure. The user must select the appropriate Variance Type in Fee Detail for tolerance comparison purposes. How to document excess funds from the borrower that are not disbursed to the seller 03/08/2016 The information that follows may be used as a guide to enter additional funds on the Loan Estimate and Closing Disclosure such as funds saved by the borrower, to be added to the amount borrowed, or funds from a simultaneous second. 34

39 Loan Estimate If the value is known at application time, enter the desired value in the Generalized Other Credits field on the Calculations page. This will show the entered amount as a credit in the Adjustments and Other Credits line of the Calculating Cash to Close table, reducing the Estimated Cash to Close amount due from the borrower, or increasing the Estimated Cash to Close available to the borrower. Please Note: Adjustments and Credits are only available when using the Standard (Seller involved) Loan Estimate and Closing Disclosure. Closing Disclosure The steps that follow outline how to add an entry in section L. Paid Already by or on Behalf of Borrower at Closing of the Summaries of Transaction table of the Closing Disclosure. And a credit in the Adjustments and Other Credits line of the Cash to Close table, reducing the cash from borrower or increasing the cash to borrower. On the Closing Disclosure page: 1. Add a CLOSING ADJUSTMENTS record. 2. In the Closing Adjustment Item dropdown, select Other. 3. Enter a Description for the adjustment. 4. In the Integrated Disclosure Section, select Paid Already by or on Behalf of Borrower at Closing. Please Note: Do not select Due from Borrower at Closing as selecting this option will increase the amount the borrower is paying out and decrease the amount available to the borrower. 5. In the Integrated Disclosure Subsection, select either Adjustments or Other Credits. 6. Enter the desired Amount being added by the borrower. 7. In the When Paid dropdown, select At Closing. Please review the Loan Estimate and Closing Disclosure documents for accuracy and compliance, including the Seller section and/or Seller Only copy if applicable. How do you enter the Refinance Details on the Note? 10/07/2015 To collect refinance details of Note Date, Note Number, Note Amount and remaining balance on the Consumer Note in Document Data, users must first enter a loan being refinanced as a "Mortgage" Liability on the Financial Analysis page and check the corresponding Payoff checkbox. This enables completion of the Refinancing table of the Consumer Note within Document Data. 35

40 Example of Liability on Financial Analysis page Users can then use the Loan To Refinance section from the left menu to enter the following: Date of Original Note (Note Date). Loan/Agreement Number of Original Note (Note Number). This value defaults from the Account Number field on the Financial Analysis page, if entered. Refinance Amount (Note Amount). Example of Refinancing table on Consumer Note Users can then use the Note section from the left menu to enter the following: Outstanding Balance of Existing Loan(s) (The remaining balance of the refinanced note(s) listed above is). This value defaults from the Outstanding Balance field on the Financial Analysis page, if entered. Example of Remaining Balance on Consumer Note 36

41 How do you disclose Estimated Taxes, Insurance & Assessments on the TRID documents? 09/28/2015 Updated 03/31/2017 The information that follows covers two ways to complete the Estimated Taxes, Insurance & Assessments section of the Loan Estimate and Closing Disclosure. Please Note The examples below are specific to the Estimated Taxes, Insurance & Assessments section of the Loan Estimate and Closing Disclosure and do not take into account how the steps below may affect other documents. Please review the transaction s entire document set for accuracy. For Required Escrow Items: Simply complete the Escrow information on the Calculations page by selecting the appropriate description, entering the desired amount, selecting the payment frequency and payment date within the Escrow section on the Calculations page. The selected options are used to calculate the Escrow Payment which is used to complete the Estimated Taxes, Insurance & Assessments section of the Loan Estimate and Closing Disclosure. Escrow section on the Calculations page Estimated Taxes, Insurance & Assessments on Loan Estimate / Closing Disclosure For Non-Escrowed Items: The steps that follow demonstrates how to collect an amount with each payment to be used to pay for items such as taxes and insurance. This option does not calculate an Initial Deposit for your Escrow Account as it is not applicable for non-escrowed items. 37

42 On the Calculations page, under the Escrow section, enter the annual amount not being escrowed in the Non-Escrowed Property Costs over Year 1 field. On the Calculations page, under the Escrow section, enter the monthly amount not being escrowed in the Non-Escrowed Property Costs for 1 Payment field. This value would be the annual amount entered, divided by 12. Escrow section on the Calculations page Document Data: 1. On the Document Data page, select the Loan Estimate or Closing Disclosure in the Form to View First list. 2. Click View Documents. 3. In the Estimated Property Cost section(s) in the document data entry page, select a preset option, or choose "Other" and type the description in the Assessment Non- Escrowed Other Item Type dropdown box. Example: Select Property Tax from first Estimated Property Cost dropdown Example: Select Homeowner s Insurance from second Estimated Property Cost dropdown 38

43 4. The Estimated Taxes, Insurance & Assessments section will print the description and the In Escrow column will print No. Additional Notes: The dollar amount in the "Estimated Taxes, Insurance & Assessments" section is based on the calculated Escrow Payment or the value entered in the Non- Escrowed Property Costs for 1 Payment field. When both Escrowed and Non- Escrowed values are entered, the total of BOTH is used. When both escrow and non-escrow items are present, depending on what is chosen in the "Estimated Property Cost" fields, the "In escrow?" column may show different results ("Yes", "No", or "Some"). For example if you have both an escrow and nonescrow Property Tax item, then the "In escrow?" column will show "Some" in the "Property Taxes" section as some of the amount is being escrowed. All items listed with "Tax" in the description are combined to use the "Property Taxes" line and are not disclosed individually. All items listed with "Insurance" in the description are combined to use the "Homeowner's Insurance" line and are not disclosed individually. All items listed with Association in the description are combined to use the "Other" line and are not disclosed individually. How do you get the Uniform Residential Loan Application (URLA / VMP-21N / Fannie Mae 1003) document? 09/25/ In the Application Phase of a transaction, select Document Data. 2. Scroll down and select the Note section to expand this section. 3. Select the Use Fannie Mae 1003 Freddie Mac 65 URLA checkbox. 4. The Fannie Mae 1003 Freddie Mac 65 URLA document is added to the document list. Why are changes made not flowing to the Documents being previewed in ComplianceOne mortgage (SaaS)? 09/16/2015 After making transaction or Document Data changes in ComplianceOne mortgage users must go to the Print page and click the Create Documents button for the documents to refresh and show the changes. How do I get the Mailing and In-Person Delivery addresses on the How to Make Your Mortgage Payments document? 09/16/2015 To get the In-Person Delivery Address to appear on the document you need to choose Payment Made In Person in the data collect on the document, and you need to have the following Alternate Address created in Administration and tied to the organization you are using: Physical Address for Payment in Person. 39

44 To get an Address into the Mailing Address section of the document you need to have the following Alternate Address created in Administration and tied to the organization you are using: Payment Center. 40

45 General Information How to Create Desktop Shortcuts to ComplianceOne mortgage 07/08/2016 To create Desktop shortcuts to access ComplianceOne mortgage, follow the steps below: 1. Right-click on your computer Desktop and select New > Shortcut. 2. Enter the applicable web address provided below, and click Next. Verify the web address includes the forward-slash (/) at the end. PRODUCTION Environment: Administration: Mortgage: CUSTOMER TEST Environment: Administration: Mortgage: 3. Type a name for the shortcut, using the following as examples, and click Finish. ComplianceOne mortgage - TEST ComplianceOne Administration - TEST ComplianceOne mortgage - PRODUCTION (or just "ComplianceOne mortgage") ComplianceOne Administration - PRODUCTION (or just "ComplianceOne Administration ") 4. Repeat these steps for each address in the PRODUCTION and CUSTOMER TEST environments, as needed. 5. Log into ComplianceOne administration and mortgage in each environment using the shortcuts to verify access. Will only the mortgage transactions be processed in ComplianceOne mortgage (SaaS)? 09/16/2015 Any transactions not subject to TILA-RESPA, which is most consumer, commercial, and agricultural transactions, will continue to be processed and documented through ARTA Lending and ComplianceOne lending. For additional clarity, Home Equity closed-end transactions will be processed via ComplianceOne mortgage as they are subject to RESPA; however, Home Equity Lines of Credit (HELOCs) will continue to be processed and documented through ARTA Lending and ComplianceOne lending as they are not subject to RESPA. 41

46 Product Features The commonly requested features listed below are currently not available for use in ComplianceOne mortgage (SaaS). Wolters Kluwer Financial Services will continue to develop and release market required features for ComplianceOne mortgage (SaaS). Support of Single Payment transactions 09/17/2015 Updated 05/24/2017 Single Payment is available for non-construction, fixed or variable rate transactions. Please Note: Single payment is available for ATR transactions but is not available for QM or ATR and QM transactions. Also, PMI and Escrow are not supported for Single payment transactions. Single payment construction transactions will be supported in a future release. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. Support of Renewals, Modifications and Extensions 11/02/2015 Updated 03/09/2017 ComplianceOne mortgage supports New and Refinance transactions. With the March 2017 release, support of Modification transactions are also supported. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. Support Interest Only and Balloon Repayment on MLA Transactions 11/07/2016 Because of the harsh penalties imposed for violating the Military Lending Act ( MLA ), the high probability for broad interpretation benefiting covered borrowers (similar to how the Servicemembers Civil Relief Act has been construed), and the DoD s expectation that lenders proactively modify MLA transactions to protect covered borrowers, support for transactions and various transaction features has been limited to those that are expressly allowed under the MLA. This has been done to protect lenders from the possibility that loan document terms or the application of those terms violate the MLA. In the initial Notice of Proposed Rulemaking and Request for Comment, 72 FR 18159, as well as in the Final Rule Publication, 80 FR 43560, the DoD defined balloon payment loans and any other types of loans which have payments which are suddenly higher than previous payments as predatory lending. 42

47 For this reason, we do not currently support balloon payment transactions or interest only transactions (as interest only transactions may also have suddenly increased payments). As the DoD singled out these types of transactions as predatory, there are grave concerns about allowing such support for MLA transactions. Initial Rate Lower than Margin or Floor 10/09/2015 Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about Adjustable Rate Mortgage (ARM) features. Use of a FNMA Biweekly Repayment method 09/14/2015 Customers have requested the FNMA Biweekly Repayment method for In-House Fixed/Variable Rate transactions or Freddie Mac Fixed Rate transactions. Until FNMA Biweekly Repayment feature is available, lenders can offer In-House transactions using the Every Other Week repayment method. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. Please Note: FNMA does not purchase biweekly transactions. The only option for FNMA transactions is monthly. 43

48 Browser Maintenance Deleting Temporary Internet Files 09/14/2015 Customers may experience issues because expired temporary Internet files reside on the computer causing issues such as options not displaying in dropdown lists or Server Errors on various pages within ComplianceOne mortgage. To help prevent these issues from occurring, the following steps can be taken in your Internet browser. Clear Internet Explorer browser cache: 1. Press Ctrl + Shift + Delete on your keyboard. 2. Uncheck Preserve Favorites website data. 3. Check Temporary Internet files and website files and Cookies and website data. 4. Click Delete. 5. Close out of ALL Internet Explorer windows. 6. Re-open Internet Explorer. 7. Login to ComplianceOne mortgage SaaS. Automatically delete temporary internet files in Internet Explorer: When all Internet Explorer browser windows are closed, temporary internet files are automatically removed. 1. Open Internet Explorer. 44

49 2. Click Tools > Internet Options. 3. Click the Advanced tab. 4. In the Settings box, scroll down to the Security options and check the box for "Empty Temporary Internet Files folder when browser is closed. 45

50 Clear Google Chrome browser cache: 1. Open Google Chrome. 2. Press Ctrl + Shift + Delete on your keyboard. 3. Select the following checkboxes: Browsing History Download History Cookies and other site and plug-in data Cached images and files. 4. Click the Clear browsing data button. 5. The Clear browsing data window closes automatically once complete. 6. Close ALL Google Chrome windows. 7. Re-open Google Chrome. 8. Login to ComplianceOne mortgage SaaS. 46

51 Compatibility View 09/14/2015 Updated 01/24/2017 Compatibility view is a feature first introduced with Microsoft Internet Explorer 8.0 that enables the browser to enter a mode that allows it to support pages that may not have all the latest browser features. Enabling this view will set features back to Internet Explorer 7 and will fix issues such as misaligned text, images, or text boxes, issues with scripts, and some crash situations. However in ComplianceOne mortgage SaaS, when this feature is enabled, pages are not displayed properly, appear skewed or shifted after login. Other possible problems caused by enabling this feature is that users may not be able to see the address on the Flood Interface page or changes made in Interface Manager will not save. To turn off the Compatibility view: 1. Open Internet Explorer. 2. From the Tools menu, select Compatibility View settings. 3. Within the settings window, verify whether WoltersKluwerFS.com is listed within Websites you've added to Compatibility View. 4. If it is, remove it. To do so, highlight the web address and select the Remove button. 5. Close ALL browser windows before logging back in to ComplianceOne mortgage for this change to take effect. 47

52 Display intranet sites in Compatibility view Another option to review is whether Display intranet sites in Compatibility view selected. 1. From the Tools menu, select Internet Options. 2. Select the Security tab. 3. Select Local intranet. 4. Click the Sites button. 5. Click the Advanced button. 6. Scroll through the list of Websites to see if any document of the following addresses are listed. PRODUCTION Environment: Administration: Mortgage: CUSTOMER TEST Environment: Administration: Mortgage: 7. If any document of these web addresses are listed, click the web address from the list and then click the Remove button. Repeat as needed. 8. Once all of the ComplianceOne mortgage addresses have been removed, click Close to close the Local intranet window. 9. Click OK to return to the Internet Options window. 10. Click OK again to close the Internet Options window. 48

53 Training / Setup Will training be necessary for ComplianceOne mortgage (SaaS)? 09/16/2015 Updated 06/08/2016 Yes! Virtual training is available and is included at no cost with the upgrade. The training is organized in short segments and can be used as refreshers or training for new employees as needed. Visit our Software Training Center at to self-register and view ComplianceOne mortgage Virtual Training sessions. Please Note: Registration to the Software Training Center is not tied to the Software Support website. A new User Profile is required. From the upper-right corner, click the register here link (shown below) to begin. If you need assistance with registration or have questions, please contact our Training team at: SUES@WoltersKluwer.com Phone: (800) Select option 9 and dial extension Additional Training Guides available 10/03/16 Several Training Guides have been developed and are available on our Solutions Support website. To access these guides: 1. Visit 2. Select Log In from the upper right corner of the Home page and log in. 3. From the Products menu, select ComplianceOne mortgage. 4. From the right side menu, select User Documentation. Scroll through the documentation listed to locate the ComplianceOne mortgage Training Guides. 49

54 Additional Information / Questions On-Line Help Help is available within ComplianceOne mortgage from any page. If you would like additional information about the page you are currently viewing, click HELP from the upper right corner to display page specific help. Use the navigation on the left side of the page to view help for other areas of ComplianceOne mortgage. ComplianceOne mortgage Support For product questions, please contact our SupportLine at ComplianceOneMortgageSupport@wolterskluwer.com Phone: Select option 9 and dial extension Our regular support hours are Monday Friday, 7:00 a.m. to 7:00 p.m. Central. 50

55 About Wolters Kluwer Financial Services - Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy, Wolters Kluwer Financial Services works with more than 15,000 customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions. Wolters Kluwer Financial Services provides risk management, compliance, finance and audit solutions that help financial organizations improve efficiency and effectiveness across their enterprise. With more than 30 offices in 20 countries, the company s prominent brands include: AppOne, ARC Logics, AuthenticWeb, Bankers Systems, Capital Changes, CASH Suite, FRSGlobal, FinArch, GainsKeeper, NILS, TeamMate, Uniform Forms, VMP Mortgage Solutions and Wiz. Wolters Kluwer Financial Services is part of Wolters Kluwer, a leading global information services and solutions provider with annual revenues of (2013) 3.6 billion ($4.7 billion) and approximately 19,000 employees worldwide. Please visit our website for more information. Wolters Kluwer Financial Services 6815 Saukview Drive St. Cloud, MN Toll-free: To learn more visit WoltersKluwerFS.com Wolters Kluwer Financial Services, Inc. All Rights Reserved. 51