ComplianceOne mortgage Software as a Service (SaaS)

Transcription

1 ComplianceOne mortgage Software as a Service (SaaS) Hot Topics September 28, 2016 The purpose of this document is to provide additional information about ComplianceOne mortgage. Users should also review the ComplianceOne mortgage Frequently Asked Questions (FAQ) document, available on our Software Support website, for a list of current Frequently Asked How To Questions. Check out the ComplianceOne mortgage Feature Guide, also available on our Software Support website, for the latest information on current, future and unsupported features.

2 This publication was written for the Settlement Services Flood Determination Services. Publication Information / Version ComplianceOne mortgage Hot Topics Revision Date September 2016 Distributed Subject to Terms of a License or other Agreement The contents of this publication, including its appendices, exhibits, and other attachments, as updated or revised, are highly confidential and proprietary to Wolters Kluwer Financial Services, Inc. or its subsidiaries or affiliates ( Wolters Kluwer Financial Services ). This publication is distributed pursuant to a Non-Disclosure Agreement, Evaluation Agreement, License Agreement and/or other similar agreement(s) with Wolters Kluwer Financial Services, Inc. or its subsidiary or affiliate. Unless otherwise specifically provided in such agreement(s), the reproduction of this publication is strictly prohibited. Use and distribution of this publication are also subject to the responsibilities and obligations of such agreement(s), which require confidential treatment of this publication and its contents. Information in this guide is subject to change without notice and does not represent a commitment on the part of Wolters Kluwer Financial Services. Do Not Reproduce or Transmit Unless otherwise specifically authorized in the agreement or license under which this publication has been provided, no part of this publication may be posted, played, transmitted, distributed, copied or reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or retaining on any information storage and retrieval system, without prior written permission from Wolters Kluwer Financial Services. Requests for permission to reproduce content should be directed to Wolters Kluwer Financial Services, Inc., Corporate Legal Department, by telephone at Not a Substitute for Legal Advice This publication is intended to provide accurate and authoritative information about the subject matter covered based upon information available at the time of publication. Examples given in this publication are for illustrative purposes only. Development of this publication and the software (including forms, disclosures, reports, and other documents generated by the software) or other products that it describes was based on Wolters Kluwer Financial Services' understanding of various laws, regulations and commentaries. Wolters Kluwer Financial Services cannot and does not guarantee that its understanding is correct. This publication is not intended, and should not be used, as a substitute for legal, accounting, or other professional advice. Wolters Kluwer Financial Services is not engaged in providing legal, accounting or other professional services. If legal or other professional assistance is required, you should seek the services of a competent professional. We encourage you to seek the advice of your own attorney concerning all legal issues involving the use of this publication and any products described in this publication. If your interpretations or your counsel s interpretations are contrary to those expressed in this publication, you should of course, follow your/your counsel s interpretations. The following notice is required by law: WOLTERS KLUWER FINANCIAL SERVICES PRODUCTS AND SERVICES ARE NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. Warranty Disclaimer Except only for the warranties (if any) expressly set forth in the agreement(s) under which this publication is provided (i.e., your agreement or license for the described product), this publication is provided as is, and Wolters Kluwer Financial Services makes no warranty, express, implied, by description, by sample or otherwise, and in particular and without limitation, makes no implied warranties of merchantability or fitness for purpose. No modifications to this Warranty Disclaimer are authorized unless in writing and signed by the President or a Vice President of the Wolters Kluwer Financial Services entity licensing the product described in this publication. Copyright Information 2016 Wolters Kluwer Financial Services, St. Cloud, Minnesota This publication is the confidential information of Wolters Kluwer Financial Services. Distribution of this publication is subject to restrictions in the license or agreement under which this publication is provided to authorized Wolters Kluwer Financial Institution customers. All rights reserved. ii

3 Table of Contents Known Issues... 1 Proposed Monthly Housing Expense not printing on URLA or Transmittal Summary... 1 Error getting selected documents: Unable to interpret doc INS.ClosingDisclosure (or INS.LoanEstimate )... 1 Total Due to Seller at Closing Incorrect on Mobile Home Purchase Transactions... 2 Appraisal Section Missing from Loan Estimate and Closing Disclosure on Mobile Home Transactions... 2 Only one copy of a document displays on the Print screen when there should be more than one... 3 Not all transactions display and user cannot change between Application Phase and Closing Phase... 4 Notice of Right to Cancel (Right of Rescission)... 4 Fannie Mae 3.2 Import Issues... 5 Error getting selected documents: Duplicate document name... 5 Transfer of Transaction Data from ARTA Lending or ComplianceOne Lending to ComplianceOne mortgage Internal Server Error / Validation Warnings accessing interfaces... 7 Not all documents listed or Error generating documents message displays on Print page... 9 Why doesn't the Down payment or Deposit amount print in the Cash to Close table on the Loan Estimate?... 9 Why does nothing happen when clicking the +Mortgage Transaction button in ComplianceOne mortgage SaaS? Trustee from Administration does not default into transactions The Response from Credit Provider was NULL error displays when attempting to pull a Credit Report A Server Error in /DocViewerInterfaceHtml Application error displays when selecting Document Data Sorry, this page is currently unavailable when selecting Document Data Variable Rate Floor and Ceiling Definition Options Product Features Subsequent Rate Change Frequency on Construction and Permanent Transactions Support of Renewals and Modifications Initial Rate Lower than Margin or Floor Support of Single Payment loans Use of a Variable Rate for In-House, short term (12 or less months), Interest Only Loan Use of a FNMA Biweekly Repayment method Ability to define document properties such as number of copies, duplex printing, paper size, etc Browser Maintenance Create Desktop Shortcuts and Test Access to ComplianceOne mortgage Deleting Temporary Internet Files Compatibility View Additional Information / Questions On-Line Help ComplianceOne mortgage Support iii

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5 Known Issues The following issues have been reported in ComplianceOne mortgage. Proposed Monthly Housing Expense not printing on URLA or Transmittal Summary 09/06/16 Updated 09/08/16 When a transaction is started by importing from another program, such as ComplianceOne lending or the Mortgagebot interface, the Proposed Monthly Housing Expense displayed on the Calculations page may not print to the Uniform Residential Loan Application (FNMA Form 1003) or the Uniform Underwriting and Transmittal Summary (FNMA Form 1008). A possible workaround, until this can be corrected, is to remove the borrowers from the Parties page. Then add them back to the transaction by clicking the +Borrower button and searching for the party from the list provided. Select the borrower to add them back to the transaction. Please Note: Removing the parties will also remove information from the Financial Analysis page. Verify transaction information for accuracy and verify that the Proposed Monthly Housing Expense amount now prints to the forms. Error getting selected documents: Unable to interpret doc INS.ClosingDisclosure (or INS.LoanEstimate ) 08/15/16 Updated 08/23/16 The following error message may display when selecting the Closing Disclosure (or Loan Estimate) on the Document Data page. When the error occurs, making a copy of the affected transaction eliminates the behavior in the copied transaction. This was corrected in an update to Customer Test and Production on 08/18/2016 to prevent this issue from occurring on transactions created after this update. However, existing transaction may continue to display this error. The following steps can be used to correct this error. 1. When this error is encountered, select the LOAN DEFINITION page. 1

6 2. Change the current Loan Number by adding the word OLD to the beginning. This will allow you to determine which transaction is the original and which is the copy. 3. Click the Home button to return to the list of transactions. 4. Hover over the affected transaction and click the copy button, displayed to the right side of the transaction, to make a copy of the transaction. 5. In the copied transaction, select the LOAN DEFINITION page. 6. Change the Loan Number to be the original number by removing the additional text. Total Due to Seller at Closing Incorrect on Mobile Home Purchase Transactions 08/15/16 Updated 08/17/15 When documenting a transaction to purchase both a Mobile Home and Raw Land -- Real Estate, only the Sales Price entered in the Raw Land -- Real Estate collateral details is being taken into account when determining the Total Due to Seller at Closing (M) within the Seller s Transaction section of the Closing Disclosure. Until this can be corrected, the following workaround may be used. 1. Remove the sales price value from the Mobile Home collateral details. 2. Enter the combined sales price for both the Mobile Home and Raw Land -- Real Estate in the Sales Price field within the Raw Land -- Real Estate collateral details. 3. Create and Print the Closing Disclosure containing the Seller s Transaction section. 4. Edit the Mobile Home and Raw Land -- Real Estate collateral details and enter the individual Sales Prices for each. 5. Create and Print the rest of the forms for the transaction. Appraisal Section Missing from Loan Estimate and Closing Disclosure on Mobile Home Transactions 08/17/16 Updated 09/12/16 When documenting a first lien transaction for a Mobile Home and Raw Land -- Real Estate, the Appraisal section may not be included in the Other Considerations section of the Loan Estimate and the Other Disclosures section of the Closing Disclosure. Until this is corrected in ComplianceOne mortgage, the following workaround can be used to include the Appraisal section on the Loan Estimate and Closing Disclosure. 1. From the Actions menu in the top right corner of the screen, select Closing Phase from the top dropdown. 2. On the Transaction Phase pop-up, click Continue. 3. Select Document Data. 2

7 4. From the Form to View First dropdown, select the Closing Disclosure (Borrower Only copy if separate seller disclosure is produced) and click the View Documents button. 5. Scroll down to the Other Disclosures section and click the plus (+) button to the left of the Appraisal Disclosure section to add this section to the Closing Disclosure. Doing this will also include this section in the Loan Estimate. 6. Click the Back button in the upper left corner of the screen to save this selection and return to the Document Data page. 7. From the Actions menu in the top right corner of the screen, select Application Phase from the top dropdown. 8. From the Form to View First dropdown, select the Loan Estimate and click the View Documents button. 9. Scroll down to the Other Considerations section and verify that the Appraisal section is now displayed. If the + Appraisal Disclosure section does not display as described in step 5 above, follow the alternate workaround below. Alternative Workaround: 1. From the Actions menu in the top right corner of the screen, select Application Phase from the top dropdown to return to the Application phase of the transaction. 2. Select Collateral from the top menu to display the Collateral page. 3. Click the + Single Family button to add a Single Family Dwelling to the transaction. 4. In the Single Family Dwelling Details, leave the Dwelling checkboxes checked and complete the Organizations Lien Position and Occupancy Status Type dropdowns. 5. Click Save to save these settings. 6. Click Document Data. 7. From the Form to View First: dropdown, select the Loan Estimate. 8. Click View Documents to display the Loan Estimate. 9. Scroll down to view the Other Considerations section. Verify that the Appraisal paragraph now displays. 10. After printing the completed Loan Estimate, make sure to remove the Single Family collateral before completing any other forms as leaving this collateral item attached to the transaction may adversely affect other forms. Please Note: Steps 2-10 of the Alternative Workaround will need to be repeated on the Closing Phase of the transaction to include the Appraisal paragraph on the Closing Disclosure. Only one copy of a document displays on the Print screen when there should be more than one 06/15/16 The Document Data display screen correctly displays multiple copies of documents, for example a copy of the Closing Disclosure for each borrower and seller. However there may be 3

8 times when only one copy of each document displays on the Print screen after clicking Create Documents. To update the Print screen to display all copies of each document, simply select a different screen (such as Calculations) and then select the Print screen again. The Print screen will refresh and display all copies of the documents. Please Note: Clicking Create Documents again may recreate this situation. Simply select another screen (such as Calculations) and then return to the Print screen to refresh the display. This was corrected in the 09/15/2016 release to Production. Not all transactions display and user cannot change between Application Phase and Closing Phase 06/14/16 Depending on the permissions assigned to a user, it is possible that a user will not see all transactions on the ComplianceOne mortgage home page. If a user only has permission to create a transaction in one phase (application or closing) and does not have the corresponding create a transaction in the other phase, the user will only see transactions in the phase for which they have rights to create a transaction. Also, when a user is in a transaction, they will not be able to select the alternate transaction phase from the actions menu. This is not a problem with ComplianceOne mortgage and is by design to allow administrators this level of restriction. However, if an administrator wants users to be able to see all transactions, but only be able to create or edit transactions in a particular phase, they can accomplish this by creating a Role that has the "Create Transaction" permission for the desired phase and the "Print/Preview Documents Only" permission for the alternate phase. For example: If users need to be able to view all transactions but only create or edit transactions in the Application Phase, they will need the "Create Transaction in Application Phase" permission and the "Print/Preview Documents Only in Closing Phase" permission. To accomplish this: In Administration, review and make note of the roles assigned to the user. Verify the permissions associated with each Role and make any desired changes to the existing Role, or create a new Role, using the information above, and assign the new role to the user. Notice of Right to Cancel (Right of Rescission) 05/17/16 We identified an issue with selection of the Notice of Right to Cancel for initial construction loans. Specifically, the Notice may be selected more frequently, than needed. Under Regulation Z, the right to rescind does not apply to a residential mortgage transaction. [12 C.F.R (f)(1)] A residential mortgage transaction includes a loan in which a security 4

9 interest is created or retained in the consumer's principal dwelling to finance initial construction of that dwelling. [12 C.F.R (24)] The Official Staff Commentary clarifies that there is a bridge loan exception from the general rule. The Commentary explains that any loan subject to Regulation Z and secured by the equity in the consumer's current principal dwelling (for example, a bridge loan) is subject to the right of rescission regardless of the purpose of that loan. For example, if a consumer whose principal dwelling is currently A builds B, to be occupied by the consumer upon completion of construction, a construction loan to finance B and secured by A is subject to the right of rescission. A loan secured by both A and B is, likewise, rescindable. [Comment 23(a)(1)-4] This issue is being addressed, and the correction will be available in a future release. In the interim, if the Notice of Right to Cancel is selected for an initial construction loan, and you determine that the loan does not fall under the bridge loan exception, you can elect to not provide the form to the consumer. Fannie Mae 3.2 Import Issues 05/04/16 Several issues are being reported with the Fannie Mae 3.2 Import to ComplianceOne mortgage. We are actively working to identify and resolve these issues. To date, the following have been reported to cause errors during the import: More than one party Special characters in the Employer Name Property amounts over 1 million dollars If you encounter an error when importing using the Fannie Mae 3.2 Import, contact SupportLine to see if a workaround is available. Refer to the ComplianceOne mortgage Support section of this document for contact information. Please have the following available: The complete error message being displayed Access to the import file causing the error Error getting selected documents: Duplicate document name 11/23/15 Updated 03/15/16 The following error message may display when selecting a different document phase on the Document Data page. When multiple instances of a document are needed, provisions are made to provide a unique name for each instance. The information that follows provides guidance on how to prevent this from occurring, as well as some known issues that will be corrected in a future release. 5

10 If more than one seller has been added to the Collateral, refer to the following workaround. Workaround: To complete the documents in the Processing, Pre-Closing or Post Closing phases, if more than one seller is listed, temporarily remove all but one seller from the collateral. Select the desired document phase and complete the documents. Add the removed seller(s) to the collateral and complete the Closing phase documents. If more than one Mobile Home is added as collateral, Document Data shows two instances of the Agreement to Provide Insurance- /. Workaround: On the Document Data page, open the first Collateral - address accordion for a Mobile Home. 1. In this accordion complete the Make Desc field. 2. Select the Model Desc field. Please Note: The error will again display. Click Close to close the pop-up. 3. Complete the Model Desc field. 4. Click the Calculations page to save the data entered on the Document Data page. 5. Click the Document Data page. 6. Repeat these steps for the remaining mobile home(s). 7. Once the Make Desc and Model Desc fields are complete, the error no longer displays. If the "Select Authorization for Release of Financial Information" checkbox is selected within more than one Debt on the Document Data page. Workaround: On the Financial Analysis page, verify that all debts listed have an account number entered and that each account number is different. The entered account number is added to the Authorization for Release of Financial Information form name to make it unique. If the "Tax Return Transcript Requested" checkbox is selected within the Tax Form Request accordion and more than one Tax form is completed. Workaround: On the Document Data page, verify that all Tax Form accordions have a unique form number entered as the number entered is added to the Request for Transcript of Tax Return form name to make it unique. If needed, change or remove the duplicate form number and then select a different page, such as Calculations, to save this change. Return to the Document Data page to verify that the error no longer displays. 6

11 Transfer of Transaction Data from ARTA Lending or ComplianceOne Lending to ComplianceOne mortgage 11/20/15 Customers are reporting several issues with transactions in ComplianceOne mortgage that were created by transferring transaction data from ARTA Lending or ComplianceOne Lending. Please verify that you have ARTA Lending or ComplianceOne Lending version installed as this version includes several corrections to the transfer transaction feature. Until version is installed, do not use the transaction transfer feature from ARTA Lending or ComplianceOne Lending. Instead, begin the transaction directly in ComplianceOne mortgage. ComplianceOne Lending Users: If you are only using the transaction transfer feature to utilize automated loan number generation in ComplianceOne Lending, you can still begin the transaction in ComplianceOne Lending. Simply make note of the loan number issued and, instead of transferring the transaction to ComplianceOne mortgage, type the loan number on the Loan Definition page in ComplianceOne mortgage. 500 Internal Server Error / Validation Warnings accessing interfaces 12/10/15 Updated 01/21/16 With the January release, the 500 Internal Server Error should no longer display. Instead a validation warning displays indicating the data item causing the problem. Use the information below to locate and correct invalid data entry. Data items captured in Document Data for the Fannie Mae 1003 Freddie Mac 65 Universal Residential Loan Application, Credit Application Real Estate or the Uniform Underwriting and Transmittal Summary (FNMA Form 1008) can cause validation warnings when accessing any of the interfaces such as Credit Report, ATR/HOEPA/HPML/QM or Underwriting. To correct this, refer to the steps below. 1. From within the transaction, select the Document Data page. 2. From the Form to View First: dropdown, select the Fannie Mae 1003 Freddie Mac 65 Universal Residential Loan Application or Credit Application Real Estate form. 3. Click the VIEW DOCUMENTS button to view the form. 4. Click the white arrow on the left side of the page to expand the menu. BORROWER Borrower s Name: 1. Expand the first BORROWER - accordion. 2. Locate the Years at Permanent Address field. 3. If anything other than a whole number is entered, this will cause this error. 4. Remove any text and / or decimal values from this field. 5. Repeat this step for each borrower (if applicable). Borrower s Name PREVIOUS ADDRESS: 1. If exists, expand the first PREVIOUS ADDRESS accordion. 7

12 2. Locate the Years at Previous Address field. 3. If anything other than a whole number is entered, this will cause this error. 4. Remove any text and / or decimal values from this field. 5. Repeat this step for each borrower (if applicable). ASSET MOTOR VEHICHLE: 1. If exists, expand the first ASSET MOTOR VEHICHLE accordion. 2. Locate the Year field. 3. If anything other than a 4-digit year is entered, this will cause this error. For example: enter 2010 instead of If the Year field is not visible, enter the Make of the vehicle to display the Year field. 5. Repeat this step for motor vehicle (if applicable). If the Type of Mortgage selected on the Loan Definition page is Fannie Mae or Freddie Mac and you are using the Uniform Underwriting and Transmittal Summary, review the following steps. 1. Verify that the transaction is in the Closing Phase. 2. From within the transaction, select the Document Data page. 3. From the Select a Phase: dropdown, select Processing. 4. From the Form to View First: dropdown, select the Uniform Underwriting and Transmittal Summary form. 5. Click the VIEW DOCUMENTS button to view the form. 6. Click the white arrow on the left side of the page to expand the menu. NOTE $Loan Amount: 1. Expand the NOTE - accordion. 2. Locate the Cash Reserves Monthly Payment Count field. 3. If anything other than a whole number is entered, this will cause this error. 4. Remove any text and / or decimal values from this field. Additionally, if a transaction is transferred from ARTA Lending, additional steps may be necessary to correct this error. Please Note: If the transaction was not transferred from ARTA Lending, the steps that follow do not apply. 1. On the Financial Analysis page, within the CREDIT REPORT accordion, make note whether the Score Used checkbox is selected for any of the Credit Bureaus. If so, uncheck the Score Used checkbox. 2. Select the Parties page to save this change to the Financial Analysis page. 3. Select the Financial Analysis page again and select the Score Used checkbox again. 4. Select the Parties page to save this change to the Financial Analysis page. 5. Try to access the interface again and verify whether this corrects the 500 Internal Server Error. 8

13 It is possible that other unknown factors may also cause this error to display. If this error continues to display after correcting all of the above items, please contact SupportLine for further assistance. Not all documents listed or Error generating documents message displays on Print page 11/02/15 Review the Legal Description field on the Credit Application or Deed of Trust / Mortgage document. If the user has copied the legal description from Microsoft Word and the description has quotes ( ), apostrophe ( ' ), dash ( - ) or some other special character, they need to delete the special character and re-type the characters directly in ComplianceOne mortgage. For example: See attached exhibit A will cause this behavior due to the rounded quotation marks around the A. On the Financial Analysis page or Credit Application form, if dashes are entered in any of the Account Number fields, this can cause this issue. Try using a space instead of a dash. On the Credit Application form, if dashes are entered in any of the Loan Identifier fields, this can also cause this issue. Try using a space instead of a dash. Why doesn't the Down payment or Deposit amount print in the Cash to Close table on the Loan Estimate? 10/02/15 With the hotfix applied on 10/01/15, a new field was added to the Loan Definition page. The Integrated Disclosure Purpose dropdown is used to indicate the type of TILA-RESPA Integrated Disclosure (TRID) wanted for the transaction being created. The available values are: Construction Home Equity Loan Purchase Refinance If a user creates a transaction and later recalls it, they need to verify the correct selection is chosen in the Integrated Disclosure Purpose dropdown or the Cash to Close table may not display the values as expected. For example: On a Purchase money transaction, if Refinance is selected from the Integrated Disclosure Purpose dropdown, the down payment value will not populate in the Cash to Close table. Also if an amount is entered in the Deposit field on Calculations, that value is not populating in the Cash to Close table. However, the amount entered will affect the Estimated Cash to Close total. Select the appropriate value from this dropdown (Purchase for this example) and the Calculating Cash to Close table will update and display the values as expected. 9

14 Why does nothing happen when clicking the +Mortgage Transaction button in ComplianceOne mortgage SaaS? 09/29/15 Things that can cause this behavior are: In Administration Account Organizations: There must be at least 1 Organization created. In Administration Account Policies Mortgage: There must be at least one Document Policy and one Calculations Policy, and these policies must be shared with the Organizations. In Administration Account Organization: Within the Charter accordion, review the Organization Type field. One of the following supported organization types must be selected: National Bank State Member Bank State Non-member Bank Savings Association/Savings and Loan Savings Bank Credit Union UNSUPPORTED Organization Types (will not display on Loan Definition page): Bank Holding Company Finance Company Leasing Company Mortgage Company Retail Dales Dealer Savings and Loan Holding Company In Administration Account Addresses: Verify whether there is an Address that is not complete. Open each Address and verify the setup is complete. If there are Addresses that are not needed or were created in error, they can be deleted. In Administration Account Organizations: Open each organization and view whether an Organization Contact is selected within the Default Contacts accordion. Select SAVE to resave each organization. An issue has been reported where users have selected a default Organization Contact and then later edited that Organization Contact and removed the sharing with organizations. This requires the organization to be resaved to update that change. If after reviewing and correcting the above items the +Mortgage Transaction button still does not create a transaction; contact SupportLine for further assistance. 10

15 Trustee from Administration does not default into transactions 10/09/15 In collateral states that use a Deed of Trust, the Trustee information setup in Administration is not available within a transaction. Until this can be changed, users can enter the Trustee on the mortgage within the Collateral details. The Response from Credit Provider was NULL error displays when attempting to pull a Credit Report 09/17/15 The CreditURL value in Interface Manager may be incorrect. Contact SupportLine to resolve this issue. A Server Error in /DocViewerInterfaceHtml Application error displays when selecting Document Data 09/14/15 If this occurs, refer to the clear browser cache steps in the BROWSER MAINTENANCE section, later in this document, for steps to correct this. You will need to repeat these steps each time this occurs until the fix can be implemented. If performing these steps does not correct this issue, contact SupportLine for assistance in resolving this issue. Please identify whether this issue is occurring in Customer Test and/or Production. Sorry, this page is currently unavailable when selecting Document Data 09/14/15 This can occur if the link between ComplianceOne mortgage and the corresponding document library is not functioning properly. Contact SupportLine to resolve this issue. Please identify whether this issue is occurring in Customer Test and/or Production. Variable Rate Floor and Ceiling Definition Options 09/14/15 Currently, the only Floor Definition and Ceiling Definition option available is Specific Value. Relative to Initial Rate, Relative to Market Rate, and Floor Equals Initial Rate are not available at this time. You can get the same result by manually calculating what that value would be and entering that value as the Specific value. For example: A Market rate of 6.00% with a ceiling Relative to Market Rate of 3.00% you can enter the Specific Value of 9.00%. 11

16 Product Features The commonly requested features listed below are currently not available for use in ComplianceOne mortgage (SaaS). Wolters Kluwer Financial Services will continue to develop and release market required features for ComplianceOne mortgage (SaaS). Subsequent Rate Change Frequency on Construction and Permanent Transactions 05/04/16 When creating a Construction and Permanent transaction where the Permanent phase is variable rate, ComplianceOne mortgage presets the Subsequent Rate Change frequency to match the value entered in the Initial Rate Hold Term and does not allow the Subsequent Rate Change frequency value to be changed. The reason for the limitation is that the regulation requires and allows a disclosure of (1) the initial period, and (2) the first subsequent adjustment (i.e., a two-part disclosure). There are at least three changes in a Fixed/Variable two phase scenario: 1. The change from the Interest Only payment in the first phase to the Principal & Interest payment in the second phase; and 2. The change after the Initial Rate Hold Term ends; and 3. Additional changes according to the Subsequent Rate Change frequency. As there is very limited space on the disclosure for the subsequent change description (only enough room to describe one change) and no authority to use the addendum, we needed to make the duration of the Initial Rate Hold Term and the Subsequent Rate Change frequency match, so that when the first subsequent change is disclosed, the disclosure accurately reflects the rate changes in the transaction. If these two timeframes were not the same, the disclosure would fail to explain how the rate will change after the Initial Rate Hold Term ended. If this is required, an interim process would be to document the loan in two transactions. One for the construction only phase and the second as a standard ARM for the permanent phase. Support of Renewals and Modifications 11/02/15 ComplianceOne mortgage currently supports Refinance transactions. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. 12

17 Initial Rate Lower than Margin or Floor 10/09/15 Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about Adjustable Rate Mortgage (ARM) features. Support of Single Payment loans 09/17/15 We currently do not offer a repayment method of Single Pay in ComplianceOne mortgage. It is being reviewed for inclusion in a future release. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. Use of a Variable Rate for In-House, short term (12 or less months), Interest Only Loan 09/14/15 Until Variable Rate feature is available, lenders can offer a Fixed Rate Interest Only short term loan. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. Use of a FNMA Biweekly Repayment method 09/14/15 Customers have requested the FNMA Biweekly Repayment method for In-House Fixed/Variable Rate loans or Freddie Mac Fixed Rate loans. Until FNMA Biweekly Repayment feature is available, lenders can offer In-House loans using the Every Other Week repayment method. Refer to the ComplianceOne mortgage Future Supported Features section of the ComplianceOne mortgage Feature Guide for the latest information about these types of transactions. Please Note: FNMA does not purchase biweekly loans. The only option for FNMA loans is monthly. Ability to define document properties such as number of copies, duplex printing, paper size, etc. 09/25/15 Users should use the Print options in Adobe Reader, when printing a document, to set the number of copies to print. 13

18 Users can select the Print on both sides of paper checkbox to print a document duplexed (2-sided). Additionally, users should select the Choose paper source by PDF page size as a default setting. Without this option selected, legal sized documents may try to print on letter size paper by either reducing the size of the document to fit or by cutting off information beyond the page length. We are tracking the ability to define these settings within ComplianceOne mortgage as a potential enhancement. 14

19 Browser Maintenance Create Desktop Shortcuts and Test Access to ComplianceOne mortgage 09/14/15 Many customers have reported difficulty in accessing ComplianceOne mortgage and Administration. To assist our customers, we are providing the steps to create desktop shortcuts to the various components of ComplianceOne mortgage below. To create Desktop shortcuts: 1. Right-click on your computer Desktop and select New > Shortcut. 2. Enter the applicable web address provided below, and click Next. Verify the web address includes the forward-slash (/) at the end. PRODUCTION Environment: Administration: Mortgage: CUSTOMER TEST Environment: Administration: Mortgage: 3. Type a name for the shortcut, using the following as examples, and click Finish. ComplianceOne mortgage - TEST ComplianceOne Administration - TEST ComplianceOne mortgage - PRODUCTION (or just "ComplianceOne mortgage") ComplianceOne Administration - PRODUCTION (or just "ComplianceOne Administration ") 4. Repeat these steps for each address in the PRODUCTION and CUSTOMER TEST environments as needed. 5. Log into ComplianceOne Administration and mortgage in each environment using the shortcuts and verify the Login page displays. Deleting Temporary Internet Files 09/14/15 Customers may experience issues because expired temporary Internet files reside on the computer causing issues such as options not displaying in dropdown lists or Server Errors on various pages within ComplianceOne mortgage. To help prevent these issues from occurring, the following steps can be taken in your Internet browser. Clear Internet Explorer browser cache (versions 9, 10 and 11): 1. Press Ctrl + Shift + Delete on your keyboard. 15

20 2. Uncheck Preserve Favorites website data. 3. Check Temporary Internet files and website files and Cookies and website data. 4. Click Delete. 5. Close out of ALL Internet Explorer windows. 6. Re-open Internet Explorer. 7. Login to ComplianceOne mortgage SaaS. Automatically delete temporary internet files in Internet Explorer: When all Internet Explorer browser windows are closed, temporary internet files are automatically removed. 1. Open Internet Explorer. 2. Click Tools > Internet Options. 3. Click the Advanced tab. 4. In the Settings box, scroll down to the Security options and check the box for "Empty Temporary Internet Files folder when browser is closed. 16

21 Clear Google Chrome browser cache: 1. Open Google Chrome. 2. Press Ctrl + Shift + Delete on your keyboard. 3. Select the following checkboxes: Browsing History Download History Cookies and other site and plug-in data Cached images and files. 4. Click the Clear browsing data button. 5. The Clear browsing data window closes automatically once complete. 6. Close ALL Google Chrome windows. 7. Re-open Google Chrome. 8. Login to ComplianceOne mortgage SaaS. 17

22 Compatibility View 09/14/15 Compatibility view is a feature first introduced with Microsoft Internet Explorer 8.0 that enables the browser to enter a mode that allows it to support pages that may not have all the latest browser features. Enabling this view will set features back to Internet Explorer 7 and will fix issues such as misaligned text, images, or text boxes, issues with scripts, and some crash situations. However in ComplianceOne mortgage SaaS, when this feature is enabled, screens are not displayed properly, appear skewed or shifted after login. Other possible problems caused by enabling this feature is that users may not be able to see the address on the Flood Interface Screen or changes made in Interface Manager will not save. To turn off the Compatibility View in IE 9: 1. Open Internet Explorer. 2. From the Tools menu, remove the checkmark to the left of Compatibility View. 3. Another option is to go into Compatibility View Settings and uncheck the option for Display all websites in Compatibility View. 4. Additional information can be found at: 5. Close ALL browser windows before logging back in to ComplianceOne mortgage for this change to take effect. To turn off the Compatibility view in IE 10 and 11: 1. Open Internet Explorer. 2. From the Tools menu, select Compatibility View settings. 3. Within the settings window, verify whether WoltersKluwerFS.com is listed within Websites you've added to Compatibility View. 4. If it is, remove it. To do so, highlight the web address and select the Remove button. 5. Close ALL browser windows before logging back in to ComplianceOne mortgage for this change to take effect. 18

23 Display intranet sites in Compatibility view Another option to review is whether Display intranet sites in Compatibility view selected. 1. From the Tools menu, select Internet Options. 2. Select the Security tab. 3. Select Local intranet. 4. Click the Sites button. 5. Click the Advanced button. 6. Scroll through the list of Websites to see if any form of the following addresses are listed. PRODUCTION Environment: Administration: Mortgage: CUSTOMER TEST Environment: Administration: Mortgage: 7. If any form of these web addresses are listed, click the web address from the list and then click the Remove button. Repeat as needed. 8. Once all of the ComplianceOne mortgage addresses have been removed, click Close to close the Local intranet window. 9. Click OK to return to the Internet Options window. 10. Click OK again to close the Internet Options window. 19

24 Additional Information / Questions On-Line Help Help is available within ComplianceOne mortgage from any page. If you would like additional information about the page you are currently viewing, click HELP from the upper right corner to display page specific help. Use the navigation on the left side of the page to view help for other areas of ComplianceOne mortgage. ComplianceOne mortgage Support For product questions, please contact our SupportLine at ComplianceOneMortgageSupport@wolterskluwer.com Phone: Select option 9 and dial extension Our regular support hours are Monday Friday, 7:00 a.m. to 7:00 p.m. Central. 20

25 About Wolters Kluwer Financial Services - Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy, Wolters Kluwer Financial Services works with more than 15,000 customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions. Wolters Kluwer Financial Services provides risk management, compliance, finance and audit solutions that help financial organizations improve efficiency and effectiveness across their enterprise. With more than 30 offices in 20 countries, the company s prominent brands include: AppOne, ARC Logics, AuthenticWeb, Bankers Systems, Capital Changes, CASH Suite, FRSGlobal, FinArch, GainsKeeper, NILS, TeamMate, Uniform Forms, VMP Mortgage Solutions and Wiz. Wolters Kluwer Financial Services is part of Wolters Kluwer, a leading global information services and solutions provider with annual revenues of (2013) 3.6 billion ($4.7 billion) and approximately 19,000 employees worldwide. Please visit our website for more information. Wolters Kluwer Financial Services 6815 Saukview Drive St. Cloud, MN Toll-free: To learn more visit WoltersKluwerFS.com Wolters Kluwer Financial Services, Inc. All Rights Reserved. 21