BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA

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1 BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Application of Southern California Edison Company (U 338-E) for Approval of its Energy Savings Assistance and California Alternate Rates for Energy Programs and Budgets for Program Years And Related Matters Application (Filed November 18, 2014) A A A MONTHLY REPORT OF SOUTHERN CALIFORNIA EDISON COMPANY (U 338-E) ON LOW INCOME ASSISTANCE PROGRAMS FOR AUGUST 2017 FADIA RAFEEDIE KHOURY R. OLIVIA SAMAD Attorney for SOUTHERN CALIFORNIA EDISON COMPANY 2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California Telephone: (626) Facsimile: (626) Dated: September 21, 2017

2 BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Application of Southern California Edison Company (U 338-E) for Approval of its Energy Savings Assistance and California Alternate Rates for Energy Programs and Budgets for Program Years And Related Matters Application (Filed November 18, 2014) A A A MONTHLY REPORT OF SOUTHERN CALIFORNIA EDISON COMPANY (U 338-E) ON LOW INCOME ASSISTANCE PROGRAMS FOR AUGUST 2017 In accordance with Ordering Paragraph 113 of Decision (D.) , Southern California Edison Company (SCE) hereby submits the attached monthly status report on its Energy Savings Assistance (ESA) and California Alternate Rate for Energy (CARE) program efforts. This report represents year-to-date ESA and CARE program results and expenditures through August 2017, and includes SCE s report on intensified ESA activity in the Aliso Canyon impacted area pursuant to D Respectfully submitted, FADIA RAFEEDIE KHOURY R. OLIVIA SAMAD Dated: September 21, 2017 /s/ R. Olivia Samad By: R. Olivia Samad Attorney for SOUTHERN CALIFORNIA EDISON COMPANY 2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California Telephone: (626) Facsimile: (626) Olivia.Samad@sce.com 1

3 Attachment ESA and CARE Program Report

4 Southern California Edison Company s (SCE) Energy Savings Assistance (ESA) Program and California Alternate Rate for Energy (CARE) Program Monthly Report August 2017

5 LOW INCOME ASSISTANCE PROGRAMS MONTHLY REPORT TABLE OF CONTENTS Title Page 1. Energy Savings Assistance Program Executive Summary Energy Savings Assistance (formerly referred to as Low Income Energy Efficiency or LIEE) Program Overview... 1 Whole Neighborhood Approach Evaluation... 1 Energy Savings Assistance Program Customer Outreach and Enrollment Update... 1 Leveraging Success Evaluation, Including CSD... 2 Workforce Education & Training California Alternate Rates for Energy (CARE) Executive Summary CARE Program Summary Outreach Recertification Complaints... 6 Appendix A: Energy Savings Assistance Program and CARE Tables... 7 i

6 LOW INCOME ASSISTANCE PROGRAMS MONTHLY REPORT 1. Energy Savings Assistance Program Executive Summary 1.1. Energy Savings Assistance (formerly referred to as Low Income Energy Efficiency or LIEE) Program Overview Provide a summary of the Energy Savings Assistance Program elements as approved in Decision (D.) : Program Summary for Month Authorized / Planning 2017 Assumptions Year-to-Date Actual % Budget $62,375,616 $39,103,699 63% Homes Treated 54,509 52,305 96% kwh Saved 16,981,185 kw Demand Reduced 2,758 Therms Saved 1.2. Whole Neighborhood Approach Evaluation Provide a summary of the geographic and customer segmentation strategy employed (i.e., tools and analysis used to segment neighborhoods, how neighborhoods are segmented and how this information is communicated to the contractor/cbo). During the month of August, SCE continued its efforts to reach out to customers currently receiving the CARE rate discount in an effort to enroll them in the ESA program. To allow for easier and more convenient enrollment options, a letter providing customers with the name and contact phone number for their local-area ESA program contractor is provided, allowing contractors to directly receive information for interested customers directly. This streamlined process creates efficiencies for customers and contractors Energy Savings Assistance Program Customer Outreach and Enrollment Update Provide a summary of the Energy Savings Assistance program outreach and enrollment strategies deployed this month. In August, SCE continued outbound phone calls to nearly 73,000 CARE customers as part of a multi-channel outreach and enrollment campaign to 1

7 encourage participation from customers through a process most preferred by them online or by telephone. As a result of these calls, nearly 10% of recipients were eligible to participate. SCE mailed approximately 75,000 letters to current CARE rate discount participants who have not yet participated in the ESA program in various cities of SCE s service territory. The direct mailer, which has proven successful in the past, provides information on energy-saving benefits, available ESA program measures, and incorporates a link to the ESA program page on SCE.com. SCE continues to enroll customers through the paperless enrollment process that utilizes tablet PCs during assessment to streamline and expedite enrollments. Specifically, use of the tablet PCs eliminates the need for paper copies ensuring protection of customer data, in addition to benefitting the environment. In August, there were 132 assessors, representing 15 contractors that utilized the paperless enrollment process enrolling 4,084 households Leveraging Success Evaluation, Including CSD Please provide a status of the leveraging effort with CSD. What new steps or programs have been implemented? What was the result in terms of new enrollments? For the past several years, SCE has provided refrigerators to contractors for installation through the Low Income Home Energy Assistance Program (LIHEAP) at no cost. SCE believes this approach enables contractors to utilize measures and services from both LIHEAP and the ESA Program to better serve SCE s customers. SCE continues to work with the California Department of Community Services and Development (DCSD) to leverage the ESA program and the Low-Income Weatherization Program (LIWP) Workforce Education & Training Please summarize efforts to improve and expand Energy Savings Assistance Program workforce education and training. Describe steps taken to hire and train low income workers and how such efforts differ from prior program years. In August, SCE conducted one Enrollment and Assessment Workshop that provided training to agency outreach staff on the policies and procedures related to home assessment. The four-day training provides participants with three days of comprehensive instruction on income documentation, customer and measure eligibility, and hands-on exercises that resulted directly from feedback received from service providers and trainees. The fourth day consists of an extensive discussion of energy education-related topics and demonstrations used to gauge the participants understanding of the material. 2

8 SCE contracts with a mixture of local private contractors (LPCs), communitybased organizations (CBOs) and faith-based organizations (FBOs) to provide ESA program services. The organizations, many of which are in low-income and disadvantaged communities, provided 709 jobs that support SCE s ESA Program, including executive, clerical and other ancillary positions. Six new jobs were added in August. 2. California Alternate Rates for Energy (CARE) Executive Summary 2.1. CARE Program Summary Please provide CARE program summary costs CARE Budget Categories Authorized Bridge Budget Expenses Year-to-Date % of 2017 Budget Spent Outreach $2,578,703 $1,294,377 50% Processing / Certification Re-certification 1 $934,471 $696,270 75% Post Enrollment Verification (PEV) 1 $596,421 $309,706 52% IT Programming $670,640 $166,219 25% Cooling Centers $41,461 $14,362 35% Pilot (CHANGES) $520,680 $242,005 46% Measurement & Evaluation $4,451 $0 0% Regulatory Compliance $451,783 $198,498 44% General Administration $486,050 $373,944 77% CPUC Energy Division Staff $140,000 $39,261 28% Total Expenses $6,383,199 $3,334,642 52% Subsidies and Benefits $457,873,645 $252,592,705 55% Total Program Costs & Discounts $464,256,644 $255,927,347 55% Please provide the CARE program penetration rate to date CARE Penetration Estimated Eligible Year-to-Date Participants Participants Penetration Rate 1,228,027 1,457, % 3

9 2.2. Outreach Discuss utility outreach activities and those undertaken by third parties on the utility s behalf. California Alternate Rates for Energy (CARE) and Family Electric Rate Assistance (FERA) outreach efforts and communications to SCE s in-language and underpenetrated areas continue to be a priority. SCE s CARE/FERA programs partner with internal departments such as Local Public Affairs (LPA), Consumer Affairs, Marketing, Corporate Communications, Strategic Engagement, Business Solutions, and the Mobile Energy Unit (MEU), as well as various chambers, foundations, faith-based and community-based organizations in outreach activities that target SCE s hard-to-reach customer base. In the past months, SCE re-tooled its web page to help visitors better navigate and find information easier. From May through August, nearly 21,000 applications were received through SCE's revised website. SCE s Customer Contact Center (CCC) continues to utilize the online enrollment application at sce.com to directly enroll customers into the CARE Program during incoming calls. A Customer Service Representative may send a paper CARE application to the customer upon the customer s request. During the month of August, SCE enrolled 8,543 eligible low income customers through CCC outreach efforts. This includes web, phone, and mail enrollments performed by the CCC. The CARE/FERA Capitation Fee Program team is continuing its efforts to re-engage existing Capitation agencies while strategically registering additional contractors to overcome enrollment barriers, including language, culture, and special needs, to enroll the hardest-to-reach customers. Because of these efforts, the Capitation Fee Program continues to show enrollments from agencies that were previously inactive. In August, capitation contractors successfully enrolled 214 new customers in the CARE Program. Current and ongoing campaign strategies and efforts for 2017 include: Leveraging events sponsored by communities and cultural celebrations to reach populations that may be eligible to enroll in the CARE Program. Partnering with SCE personnel to leverage existing SCE relationships with FBOs, CBOs, and local governments. Utilizing existing channels to develop creative approaches for agencies to conduct CARE/FERA outreach, including community-based outreach events and fairs. 4

10 In August 2017, SCE participated in 9 community/outreach summer activities including the National Night Out on August 1. SCE participated in partnership with the cities of Pomona, Rosemead, Seal Beach and Lynwood, reaching more than 900 attendees. Additionally, SCE participated in two music festivals in San Gabriel and Rancho Cucamonga, reaching an estimated 250 customers. At each of these events, attendees received information through face-to-face conversations and printed collateral material on income-qualified programs available to them. Event Date Event Name Location Estimated Customer Interactions 8/1/17 8/1/17 8/1/17 8/1/17 8/5/17 8/5/17 Pomona National Night Out Rosemead National Night Out Seal Beach National Night Out Lynwood National Night Out Home Expo & Resource Fair Hamilton Ranch HOA Block Party Pomona 150 Rosemead 100 Seal Beach 100 Lynwood 75 Pico Rivera 70 Rancho Cucamonga 60 8/10/17 Jazz Music Night San Gabriel 200 8/12/17 Live Green Covina 122 8/17/17 Green Music Festival Rancho Cucamonga Describe the efforts taken to reach and coordinate the CARE program with other related low income programs to reach eligible customers. SCE enrolls new CARE customers through the Energy Assistance Fund (EAF), a program that provides utility payment assistance through voluntary customer, employee, and SCE shareholder donations. SCE coordinates CARE enrollment with other income-qualified programs, such as ESA, LIHEAP, and other low income-qualified programs offered through SoCalGas and certain water utilities. ESA participants are automatically enrolled in CARE each month, and LIHEAP participants are automatically enrolled in 5

11 CARE quarterly. In August, SCE enrolled 2,810 eligible customers in CARE through data sharing with LIHEAP, ESA, SoCalGas, and water utilities. The CARE Program continuously integrates its efforts and messaging with the ESA Program at all outreach events, communications, and marketing campaigns Recertification Complaints SCE received no CARE recertification complaints in August. 6

12 Appendix A: Energy Savings Assistance Program and CARE Tables Program Table Title Energy Savings Assistance Program Intensified Efforts in Response to the Aliso Canyon Natural Gas Leak Emergency Table 1 Intensified ESA Activity in the Impacted Area Pursuant to D Energy Savings Assistance Program Energy Savings Assistance Program Energy Savings Assistance Program Energy Savings Assistance Program Energy Savings Assistance Program Energy Savings Assistance Program Energy Savings Assistance Program Table 1 Table 2 Table 3 Table 4A Table 4B Table 5 Table 6 Energy Savings Assistance Program Expenses Expenses and Energy Savings by Measures Installed Average Bill Savings per Treated Home Homes Treated Homes Unwilling/Unable to Participate Customer Summary Expenditures for Pilots and Studies CARE Table 1 CARE Program Expenses CARE Table 2 CARE Enrollment, Recertification, Attrition, and Penetration CARE Table 3A&B CARE Post-Enrollment Verification Results CARE Table 4 CARE Self-Certification and Re-Certification Applications CARE Table 5 Enrollment by County CARE Table 6 Recertification Results CARE Table 7 Capitation Contractors CARE Table 8 Participants as of Month End CARE Table 9 CHANGES Expenditures CARE Table 10 CHANGES One-On-One Assistance CARE Table 11 CHANGES Group Assistance CARE Table 10 CARE Table 11 CHANGES One-On-One Assistance (August 2017) CHANGES Group Assistance (August 2017) 7

13 Table 1: Intensified ESA Activity in the Impacted Area Pursuant to D Reporting Month/Year - August Total Homes Eligible: 1,322, Total Homes Visited in Aliso Canyon Territory: 101,606 2a. Go-Back Homes: 67,841 2c. First Touch Homes: 33, Percent of treated homes prioritized due to High Usage : 1.9% 4. Percent of treated Multi-Family units prioritized: 38.4% 5. Percent of homes jointly treated by SCE and SoCalGas: 33.1% 6. Average Per Home Savings for Homes Treated as a result of suspended program rules: kwh / 0.041kW 7. Number of homes in the pipeline: 1, Installed Measures by SoCalGas 9. Installed Measures by SCE HE Clothes Washers: CFLs: 396,322 Water Heater Blankets: Fluorescent Torchiere Lamps: 10,184 Low Flow Showerheads LED Torchiere Lamps 3,178 Water Heater Pipe Smart Power Strips Insulation: 57,149 Faucet Aerator: Energy Education: 74,801 Thermostatic Shower Refrigerator Valve: Replacement: 14,122 Air Sealing/Envelope: Room A/C Replacement: 315 Attic Insulation: Evaporative Cooler Installation: 8,953 Duct Testing & Sealing: Pool Pump Replacement: 1,974 Furnace Clean & Tune: Central A/C: 0 Therms Saved: Central Heat Pump Package: 0 kwh Saved: 26,595,661 Total Expenses: kw Saved: 4,152 Total Expenses: $47,631,236 Footnote: 1. Only includes those homes treated with a lead type of Joint Utility; future system enhancements will allow for the accounting of homes that were visited by SCE and SoCalGas on separate occasions. 10. SCE and SoCalGas are to prioritize near-term electric and natural gas savings respectively. a. Which measures have been identified as providing the highest near-term savings, and how are they being prioritized? SCE has identified refrigerator replacements and pool pump replacements as Go Back targets due to their large near term, as well as enduring long term, energy savings. SCE analyzed data from previously assessed homes that did not previously qualify for Table 1: Intensified ESA Activity in the Impacted Area Pursuant to D Page 1 of 3 August, 2017

14 replacement of these measures to identify homes most likely to qualify for replacement of these two high impact and cost-effective measures. 11. SCE and SoCalGas should target a minimum average energy savings increase of 10 percent in the affected region as compared to pre-emergency savings for the duration of the emergency time period. a. Please provide your methodology for establishing pre-emergency baselines and comparing average energy savings achieved in the affected regions indicate and whether any automated measurement and verification tools are being utilized or considered. A pre-emergency baseline was established from the 2015 program year. The 2015 total kwh and kw savings in the affected region was divided by 12 to obtain an average monthly savings number of 704,000 kwh and 97kW. From this baseline, it follows that the monthly savings goal in the Aliso Canyon area will be approximately 774,000 kwh and 107 kw. The estimated monthly targets are based on previous metered consumption analysis of an average treated home. SCE may validate the achieved savings using a bill comparison methodology as is consistently used for the ESA program for all IOUs. The pre- and post-treatment comparison of AMI consumption data for treated homes is based on the standard metered data-based measurement and verification protocols for measuring savings for ESA treated homes. The validation of achieved savings may use a combination of automated metered consumption and/or planned impact evaluation depending on the timing of data needs. The needed lag in metered consumption data analysis necessitates use of existing estimates for use in the required monthly reporting of program accomplishments. b. Please also discuss your progress in achieving the 10 percent savings increase. Since April 28, 2016, a total of 26,595,661 kwh and 4,152 kw have been saved in the Aliso Canyon area, for an average of 1,662,229 kwh and 260 kw per month, which continues to exceed the 10 percent savings. 12. SCE s and SoCalGas suspension of the 3MM and Go-Back rules should help capture significant savings of at least 4 and 3 percent respectively on average. a. Please provide your methodology for calculating average kwh saved for homes made eligible through the aforementioned rule-suspensions and indicate whether any automated measurement and verification tools are being utilized or considered. SCE has determined 501 kwh per month baseline kwh usage of homes in the impacted area by averaging a sample of homes on CARE in Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties, an area which approximates the impacted area. SCE will strive to attain 4% savings over this baseline, while still providing all eligible and feasible measures to qualified homes in the identified impacted area. See response to #11a. above regarding automated measurement and verification tools. Table 1: Intensified ESA Activity in the Impacted Area Pursuant to D Page 2 of 3 August, 2017

15 13. SCE and SoCalGas should provide the treatment of the most energy-intensive singleand multi-family properties and target high energy using households first. a. Please explain your strategy and progress identifying and targeting multi-family and high-usage homes. SCE continues to leverage information determined via the CARE High Usage Verification process to identify and target energy intensive single-family, multi-family and mobile home households in the impacted area. Letters are sent to customers with the name and contact phone number for their local-area ESA program contractor, allowing interested customers to receive program information and a more direct ESA enrollment. Approximately 2% of the homes treated in Aliso Canyon area are CARE high usage customers. 14. SCE and SoCalGas are to leverage program offerings outside of the ESA Program portfolio that could also achieve energy savings (such as demand response or deployment of solar thermal water heaters). a. Please discuss your strategy for encouraging customer participation in other demand response programs. The CSI Thermal program had low participation rates and no longer has funding. SCE has ceased marketing the program. In addition, SCE s contractor s Program Representatives continue to review the ESA Program Customer Energy Education and Resource Guide with each program enrollee at time of in-home enrollment. This Energy Education focuses on no-cost actions these low income customers can take to save energy and reduce their bills. Included in this education is instruction on how to sign up for My Account, which provides them with additional time and money savings tools and opportunities to participate in residential energy efficiency rebate programs. Table 1: Intensified ESA Activity in the Impacted Area Pursuant to D Page 3 of 3 August, 2017

16 A B C D E F G H I J K L M Energy Savings Assistance Program Table Energy Savings Assistance Program Expenses Through August Southern California Edison 3 Authorized Bridge Budget [1] Current Month Expenses Year to Date Expenses % of Budget Spent YTD 4 5 ESA Program: Energy Efficiency Electric Gas Total Electric Gas Total Electric Gas Total Electric Gas Total Appliances Domestic Hot Water Enclosure HVAC Maintenance Lighting Miscellaneous Customer Enrollment In Home Education Pilot Energy Efficiency TOTAL Training Center Inspections Marketing and Outreach $ 20,565,439 $ 10,490 $ 178,150 $ 19,835,977 $ 87,300 $ 4,914,583 $ 3,095,361 $ 4,931,454 $ 812,500 $ 725,046 $ 55,156,300 $ 376,212 $ 883,634 $ 950,000 $ 20,565,439 $ 10,490 $ 178,150 $ 19,835,977 $ 87,300 $ 4,914,583 $ 3,095,361 $ 4,931,454 $ 812,500 $ 725,046 $ 55,156,300 $ 376,212 $ 883,634 $ 950,000 $ 1,414,730 $ 1,171 $ 5,276 $ 2,105,406 $ 255,732 $ 307,154 $ 703,496 $ 104,543 $ 4,897,506 $ 9,538 $ 5,244 $ 98,951 $ 1,414,730 $ 1,171 $ 5,276 $ 2,105,406 $ 255,732 $ 307,154 $ 703,496 $ 104,543 $ 4,897,506 $ 9,538 $ 5,244 $ 98,951 $ 10,223,841 $ 7,389 $ 34,023 $ 15,599,363 $ 130 $ 2,138,615 $ 2,989,149 $ 4,282,097 $ 654,203 $ 35,928,809 $ 71,306 $ 293,233 $ 279,541 $ 10,223,841 $ 7,389 $ 34,023 $ 15,599,363 $ 130 $ 2,138,615 $ 2,989,149 $ 4,282,097 $ 654,203 $ 35,928,809 $ 71,306 $ 293,233 $ 279,541 50% 70% 19% 79% 0% 44% 97% 87% 81% 0% 65% 19% 33% 29% 50% 70% 19% 79% 0% 44% 97% 87% 81% 0% 65% 19% 33% 29% Statewide Marketing 21 Education and Outreach [2] Measurement and Evaluation 22 Studies $ 220,000 $ 220,000 $ 3,886 $ 3,886 0% 2% 0% 2% Regulatory Compliance General Administration CPUC Energy Division TOTAL PROGRAM COSTS Indirect Costs NGAT Costs $ 659,152 $ 4,070,318 $ 60,000 $ 62,375,616 $ 659,152 $ 4,070,318 $ 60,000 $ 62,375,616 $ 41,360 $ 279,740 $ 5,332,339 $ 74,388 $ 41,360 $ 279,740 $ 5,332,339 $ 74,388 $ 344,858 $ 2,165,240 $ 16,826 $ 39,103,699 $ 587,079 $ 344,858 $ 2,165,240 $ 16,826 $ 39,103,699 $ 587,079 52% 53% 28% 63% 52% 53% 28% 63% [1] Total costs for Training Center, Inspections, Marketing and Outreach, M&E Studies, Regulatory Compliance, General Administration, and CPUC Energy Division settling to prior cycle 32 ESA accounting are not included in ESA Table [2] Financial data for Energy Efficiency total monthly and year-to-date expenses are obtainted from EMAPS; financial data for Training Center, Inspections, Marketing & Outreach, 33 Measurement & Evaluation Studies, Regulatory Compliance, General Administration, and CPUC Energy Division monthly and year-to-date expenses are obtained from SAP. 34

17 A B C D E F G H Energy Savings Assistance Program Table 2 Program Expenses and Energy Savings by Measures Installed Through August Southern California Edison Year-To-Date Completed & Expensed Installation Measures Units Quantity Installed kwh [4] (Annual) kw [4] (Annual) Therms (Annual) Expenses [5] ($) % of Expenditure Appliances High Efficiency Clothes Washer Each Refrigerators Each 9,941 5,140, ,223,841 28% Microwaves [6] Each Domestic Hot Water Water Heater Blanket Home 12 1, % Low Flow Shower Head Home , ,428 0% Water Heater Pipe Insulation Home 50 4, % Faucet Aerator Home , ,381 0% Water Heater Repair/Replacement Each 0% Thermostatic Shower Valve Enclosure Each Air Sealing / Envelope [1] Home , ,667 0% Attic Insulation Home ,356 0% HVAC FAU Standing Pilot Conversion Each Furnace Repair/Replacement Each Room A/C Replacement Each , ,285 1% Central A/C replacement Each 2, , ,100,306 20% Heat Pump Replacement Each , ,978 2% Evaporative Cooler (Replacement) Each Evaporative Cooler (Installation) Each 7,299 3,630, ,173,794 20% Duct Testing and Sealing Home 2,126 67, ,000 1% Maintenance Furnace Clean and Tune Home 0 Central A/C Tune up Home % Lighting Compact Fluorescent Lights (CFL) Each 219,393 3,655, ,561,180 4% Interior Hard wired CFL fixtures Each Exterior Hard wired CFL fixtures Each 1,270 44, ,595 0% Exterior Hard wired LED fixture Each 0% LED A-lamp Each 1,350 53, ,368 LED Reflector Lamp Each LED Torchiere Lamp Each 3, , ,817 Torchiere Each 3, , ,654 Occupancy Sensor Each LED Night Lights Each Miscellaneous Pool Pumps Each 1,459 2,544, ,831,599 5% Smart Power Strip - Tier 1 Each 28, , ,157,550 3% Smart Power Strip - Tier 2 New Measures Pilots Each Customer Enrollment Outreach & Assessment Home 59,371 4,282,097 12% In-Home Education Home 43, ,203 2% Total Savings/Expenditures 16,981,185 2,758 35,928,809 Households Weatherized [2] 339 Households Treated - Single Family Households Treated Home 33,956 - Multi-family Households Treated Home 13,927 - Mobile Homes Treated Home 4,422 Total Number of Households Treated Home 52,305 # Eligible Households to be Treated for PY [3] Home 54,509 % of Households Treated % 96% - Master-Meter Households Treated Home 8,418 [1] "Air Sealing / Envelope" may include outlet cover plate gaskets, attic access weatherization, weatherstripping - door, caulking and minor home repairs. Minor home repairs predominantly are door jamb repair / replacement, door repair, and window putty. [2] Weatherization may consist of attic insulation, attic access weatherization, weatherstripping - door, caulking, & minor home repairs [3] Based on D [4] All savings are calculated based on the Impact Evaluation of the 2011 CA Low Income Energy Efficiency Program, Final Report. August, , when data are available, and other sources as described in Attachment A-2 of SCE's Testimony in Support of Application for Approval of Low Income Programs and Budgets for Program Years [5] Costs exclude support costs that are included in Table 1.

18 A Energy Savings Assistance Program Table 3 Average Bill Savings per Treated Home Through August Southern California Edison Year-to-Date Installations - Expensed Annual kwh Savings 16,981,185 Annual Thermo Savings Lifecycle kwh Savings 207,769,764 Lifecycle Therm Savings Current kwh Rate 0.13 Current Therm Rate Number of Treated Households 52,305 Average 1st Year Bill Savings / Treated households $ Average Lifecycle Bill Savings / Treated Household $ B

19 A B C D E F G Energy Savings Assistance Program Table 4A Energy Savings Assistance Program Homes Treated Through August Southern California Edison County Eligible Households Households Treated YTD Urban Rural Total Urban Rural Total Fresno Imperial Inyo 7 1,679 1, Kern 11,569 17,369 28, Kings - 9,274 9, Los Angeles 590,587 2, , ,443 23,812 Madera Mono 0 2,403 2, Orange 219, ,334-6,063 6,063 Riverside 107,072 98, , ,385 9,251 San Bernardino 217,702 43, ,968 1,719 7,862 9,581 San Diego Santa Barbara 21,206-21, Tulare 13,668 46,772 60,440 1, ,593 Ventura 62,714 1,956 64, Total 1,244, ,773 1,469,000 5,392 46,913 52,305

20 A B C D E F G H I County Customer Declined Program Measures or is Non- Responsive Energy Savings Assistance Program Table 4B Homes Unwilling / Unable to Participate Through August Southern California Edison Reason Provided Customer Unavailable - Scheduling Conflicts Hazardous Environment (unsafe/ unclean) Insufficient feasible Measures Ineligible Dwelling - Prior Program Participation Household Income Exceeds Allowable Limits Unable to Provide Required Documentation Fresno Imperial Inyo Kern Kings Los Angeles , ,087 5,945 Madera Mono Orange ,594 Riverside , ,280 1,480 San Bernardino ,268 2, ,574 3,426 Sandiego Santa Barbara Tulare Ventura Total ,021 7, ,907 14, "Other" column contents were redefined for program month June 2014 going forward to more accurately count households which are 22 Unwilling or Unable to participate in the program. 2. To obtain a grand total count of "Unwilling or Unable" income eligible households, add subtotals from all columns except Column F (Ineligible Dwelling - Prior Program Participation) and Column G (Household Income Exceeds Allowable Limits). Households in Column F should not be counted as Unwilling/Unable because those households already demonstrated their willingness/ability to participate. Households in Column G should not be counted as Unwilling/Unable because those households are not income eligible, and therefore not 23 included in the annual counts of estimated income eligible homes Table contains unique counts. Households are not double counted across columns. Other

21 A B C D E F G H I J K L M N O P Q Energy Savings Assistance Program Table 5 Energy Savings Assistance Program Customer Summary Through August Southern California Edison Gas & Electric Gas Only Electric Only Total # of (Annual) # of (Annual) # of (Annual) # of (Annual) Household Household Household Household Treated by Treated by Treated by Treated by 2016 Month Therm kwh kw Month Therm kwh kw Month Therm kwh kw Month Therm kwh kw January 3,700 2,205, ,700 2,205, February 4,720 3,296, ,720 3,296, March 8,476 6,433,501 1,044 8,476 6,433,501 1,044 April 11,876 8,944,386 1,461 11,876 8,944,386 1,461 May 14,535 10,622,224 1,730 14,535 10,622,224 1,730 June 27,461 13,412,007 2,184 27,461 13,412,007 2,184 July 30,776 14,928,644 2,435 30,776 14,928,644 2,435 August 52,305 16,981,185 2,758 52,305 16,981,185 2,758 September - - October - - November - - December - - YTD 52,305 16,981,185 2,758 52,305 16,981,185 2,758 Figures for each month are YTD. Therms and kwh savings are annual figures. Total Energy Impacts for all fuel types should equal YTD energy impacts that are reported every month in ESA Table 2.

22 Energy Savings Assistance Program Table 6 Expenditures for Pilots and Studies Through August Southern California Edison Authorized 3-Year Budget 1 Current Month Expenses Expenses Since Jan. 1, 2015 % of 3-Year Budget Expensed Electric Gas Total Electric Gas Total Electric Gas Total Electric Gas Total Pilots None Studies Impact Evaluation Needs Assessment Energy Education Multifamily Total Studies 1 The Measurement & Evaluation Studies budget of $100,000 shown in ESA table 1 is a placeholder budget based on adopted 2014 budget. Currently no budget has been determine and allocated to specific M&E studies for 2016 bridge budget.

23 A B C D E F G H I J K L M CARE Table CARE Program Expenses Through August Southern California Edison 3 Authorized Bridge Budget Current Month Expenses Year to Date Expenses [1][2] % of Budget Spent YTD CARE Program: Outreach Processing / Certification Re-certification Post Enrollment Verification IT Programming Cooling Centers Pilots (CHANGES) Measurement and Evaluation Regulatory Compliance General Administration CPUC Energy Division SUBTOTAL MANAGEMENT COSTS CARE Rate Discount Electric $ 2,578,703 $ 934,471 $ 596,421 $ 670,640 $ 41,461 $ 520,680 $ 4,451 $ 451,783 $ 486,050 $ 140,000 $ 6,424,661 $ 457,873,645 Gas Total $ 2,578,703 $ 934,471 $ 596,421 $ 670,640 $ 41,461 $ 520,680 $ 4,451 $ 451,783 $ 486,050 $ 140,000 $ 6,424,661 $ 457,873,645 Electric $ 46,395 $ 108,928 $ 56,261 $ 145,684 $ 1,117 $ 35,233 $ 21,811 $ 48,788 $ 464,218 $ 50,789,795 Gas Total $ 46,395 $ 108,928 $ 56,261 $ 145,684 $ 1,117 $ 35,233 $ 21,811 $ 48,788 $ 464,218 $ 50,789,795 Electric $ 1,294,377 $ 696,270 $ 309,706 $ 166,219 $ 14,362 $ 242,005 $ 198,498 $ 373,944 $ 39,261 $ 3,334,642 $ 252,592,705 Gas Total $ 1,294,377 $ 696,270 $ 309,706 $ 166,219 $ 14,362 $ 242,005 $ 198,498 $ 373,944 $ 39,261 $ 3,334,642 $ 252,592,705 Electric 50% 75% 52% 25% 35% 46% 0% 44% 77% 28% 52% 55% Gas Total 50% 75% 52% 25% 35% 46% 0% 44% 77% 28% 52% 55% TOTAL PROGRAM COSTS AND CUSTOMER DISCOUNTS $ 464,298,306 $ 464,298,306 $ 51,254,013 $ 51,254,013 $ 255,927,347 $ 255,927,347 55% 55% Other CARE Rate Benefits - DWR Bond Charge Exemption $ 4,408,489 $ 4,408,489 $ 23,219,546 $ 23,219,546 - CARE PPP Exemption $ 3,934,717 $ 3,934,717 $ 20,768,181 $ 20,768,181 - California Solar Initiative Exemption $ 505,892 $ 505,892 $ 2,664,538 $ 2,664,538 - kwh Surcharge Exemption Total Other CARE Rate Benefits $ 8,849,098 $ 8,849,098 $ 46,652,264 $ 46,652,264 Indirect Costs $ 54,552 $ 54,552 $ 501,198 $ 501,198 [1] Monthly and year-to-date expenses data was obtained from SAP database. Subtotal Management Costs for 2017 include Cooling Centers total costs. [2] Total costs settled to prior cycle CARE accounting are not addressed in CARE Table 1.

24 A B C D E F G H I J K L M N O P Q R S T U V W X Y CARE Table 2 Enrollment, Recertification, Attrition, & Penetration Through August Southern California Edison New Enrollment Recertification [4] Attrition (Drop Offs) [5] Enrollment Automatic Enrollment Self-Certification (Income or Categorical) Inter- Utility [1] Intra- Utility [2] Leveraging [3] Combined (B+C+D) Online Paper Phone Combined (F+G+H) 2017 Capitation Scheduled Automatic Other January 1, ,655 3,589 7,378 8,014 18, ,822 16,551 10, ,996 11, ,255 21,688 48, ,235,889 1,457, % February 1, ,211 3,098 4,959 7,699 15, ,181 13,120 11, ,211 11, ,906 24,140 42,392-5,959 1,229,930 1,457, % March 3, ,914 3,064 8,845 8,481 20, ,566 15,333 17, ,972 16, ,663 31,061 57,538-6,495 1,223,435 1,457, % April 1, ,262 3,288 6,365 6,752 16, ,882 14,753 10, ,139 9, ,214 25,984 44,021-7,102 1,216,332 1,457, % May 3, ,400 3,064 13,473 7,475 24, ,615 15,637 17, ,135 10, ,066 23,907 61,750 4,708 1,221,040 1,457, % June 2, ,728 4,112 7,199 8,016 19, ,345 18,113 13, ,578 14, ,328 7,972 53,923 14,373 1,235,413 1,457, % July 1, ,493 5,612 4,178 10,314 20, ,780 15,004 13, ,583 10, ,530 36,498 51,363-13,718 1,221,695 1,457, % August 2, ,810 8,120 6,131 13,825 28, , ,216 12, ,820 24,768 71,316 6,332 1,228,027 1,457, % September October November December YTD Total 18,966 4,507-23,473 33,947 58,528 70, ,051 1, , , , ,830 96, ,442 94, , ,121-7,727 1,228,027 1,457, % [1] Enrollments via data sharing between the IOUs. [2] Enrollments via data sharing between departments and/or programs within the utility. Total New Enrollment (E+I+J) 24 [6] No response includes no response to both Recertification and Verification. 25 Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments. 26 Non- Scheduled (Duplicates) Total Recertification (L+M+N) No Response [6] Failed PEV Failed Recertification [3] Enrollments via data sharing with programs outside the IOU that serve low-income customers. [4] 22 Recertification results are tied to the month initiated. Therefore, recertification results may be pending due to the time permitted for a participant to respond. 23 [5] Numbers are not tied to month initiated but are operational and reflect customer enrollment status changes that were triggered that month; these numbers differ from the tied to month initiated numbers provided eleswhere in this report. Total Attrition (P+Q+R+S) Gross (K+O) Net Adjusted (K-T) Total CARE Participants Estimated CARE Eligible Penetration Rate % (W/X)

25 A B C D E F G H I CARE Table 3A Post-Enrollment Verification Results (Model) Through August Southern California Edison Total CARE Households Enrolled Households Requested to Verify % of CARE Enrolled Requested to Verify Total CARE Households De-enrolled (Due to no response) CARE Households De-enrolled (Verified as Ineligible) [1] Total Households De-enrolled [2] % Deenrolled through Post Enrollment Verification % of Total CARE Households De-enrolled 2017 January 1,235,889 2, % 1, % 0.13% February 1,229,930 3, % 2, % 0.18% March 1,223,435 4, % 2, % 0.24% April 1,216,332 5, % 2, % 0.22% May 1,221,040 5, % % 0.04% June 1,235,413 4, % % 0.01% July 1,221,695 4, % % 0.00% August 1,228, % % 0.00% September October November December YTD Total 1,228,027 30, % 9, , % 0.81% [1] Includes customers verified as over income or who requested to be de-enrolled. [2] Verification results are tied to the month initiated. Therefore, verification results may be pending due to the time permitted for a participant to respond. Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments. Total CARE Households Enrolled CARE Table 3B Post-Enrollment Verification Results (High Usage) Through August Southern California Edison Households Requested to Verify % of CARE Enrolled Requested to Verify Total CARE Households De-enrolled (Due to no response) CARE Households De-enrolled (Verified as Ineligible) [1] Total Households De-enrolled [2] % Deenrolled through Post Enrollment Verification % of Total CARE Households De-enrolled 2017 January 1,235,889 4, % 3, % 0.32% February 1,229,930 8, % 7, % 0.65% March 1,223,435 2, % 1, % 0.16% April 1,216, % % 0.05% May 1,221, % % 0.04% June 1,235,413 2, % % 0.00% July 1,221,695 1, % % 0.00% August 1,228,027 13, % % 0.00% September October November December YTD Total 1,228,027 33, % 14, , % 1.23% [1] Includes customers verified as over income or who requested to be de-enrolled. [2] Verification results are tied to the month initiated. Therefore, verification results may be pending due to the time permitted for a participant to respond. Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

26 1 2 3 A B C D E F G CARE Table 4 CARE Self-Certification and Self-Recertification Applications Through August Southern California Edison Provided [2] Received Approved Denied [4] Completed [5] Pending/Never Duplicates Total (Y-T-D) [1] Percentage [3] 823, , % 413,076 62% 58,266 9% 116,920 18% 191,690 23% 7 8 [1] [2] Includes sub-metered customers. Includes number of applications SCE provided for all direct mailing campaigns, customer calls [3] Percent of received applications. [4] Includes all applications received and not approved. [5] Includes pending recertification responses.

27 A B C D E F G H I J CARE Table 5 Enrollment by County Through August Southern California Edison Estimated Eligible Households Total Households Enrolled Penetration Rate County Urban Rural Total Urban Rural Total Urban Rural Total Fresno % 0% 12% Imperial % 34% 34% Inyo 7 1,677 1, ,146 1,146 0% 68% 68% Kern 11,539 17,301 28,840 9,357 13,946 23,303 81% 81% 81% Kings 0 9,257 9, ,131 9,131 0% 99% 99% Los Angeles 583,302 2, , ,258 1, ,807 89% 53% 89% Madera % 0% 0% Mono 0 2,398 2, % 29% 29% Orange 217, , , ,474 72% 0% 72% Riverside 106,708 98, ,528 81,086 91, ,032 76% 93% 84% San Bernardino 217,055 43, , ,291 37, ,808 87% 87% 87% San Diego % 54% 54% Santa Barbara 20, ,682 9, ,285 45% 0% 45% Tulare 13,623 46,681 60,304 12,053 43,369 55,422 88% 93% 92% Ventura 62,349 1,937 64,286 51,127 1,692 52,819 82% 87% 82% Total 1,233, ,388 1,457,787 1,026, ,052 1,228,027 83% 90% 84%

28 A B C D E F G H CARE Table 6 Recertification Results Through August Southern California Edison Households Requested to Recertify % of Households Total (C/B) Households Recertified [1] Households De-enrolled [2] Recertification Rate % (E/C) % of Total Households De-enrolled (F/B) Total CARE 2017 Households January 1,235,889 24, % 13,801 9, % 0.8% February 1,229,930 23, % 12,951 10, % 0.9% March 1,223,435 28, % 15,628 12, % 1.0% April 1,216,332 23, % 13,374 10, % 0.8% May 1,221,040 31, % 18,445 10, % 0.8% June 1,235,413 31, % 17,980 1, % 0.2% July 1,221,695 28, % 12,752 1, % 0.1% August 1,228,027 37, % 4, % 0.0% September October November December YTD 1,228, , % 109,346 57, % 4.7% [1] Counts have been updated to exclude existing CARE participants who re-enrolled before their recertification date. [2] Recertification results are tied to the month initiated. Therefore, recertification results may be pending due to the time permitted for a participant to respond.

29 A B C D E F G CARE Table 7 Capitation Contractors Through August Southern California Edison Contractor Type (Check one or more if applicable) Current Year-to- Contractor [1] Private CBO WMDVBE LIHEAP Month [2] Date [2] ALPHA ENTERPRISES x 0 0 APAC SERVICE CENTER x 0 13 ARMENIAN RELIEF SOCIETY x 0 0 ASIAN AMERICAN DRUG ABUSE PROG x 2 5 ASIAN AMERICAN RESOURCE CENTER x x 1 4 ASIAN YOUTH CENTER x 0 0 BEST PARTNERS x BETHEL BAPTIST CHURCH x 0 0 BISHOP PAIUTE TRIBE x 0 0 C.O.R. COMM DEVELOPMENT CORP x 0 0 CAREGIVERS VOLUNTEERS ELDERLY x 0 0 CHINESE CHRISTIAN HERALD CRUS. x 1 1 CHINO NEIGHBORHOOD HOUSE x 0 0 CITIHOUSING REAL ESTATE SERVIC x 0 0 CITY IMPACT x 0 0 CITY OF BEAUMONT SENIOR CENTER x x 0 0 CORONA NORCO FAMILY YMCA x 0 0 DESERT ARC x 0 0 DESERT MANNA MINISTRIES INC x 0 0 DISABLED RESOURCES CTR, INC x x 1 8 EL CONCILIO DEL CONDADO DE x x 0 0 FAMILY SVC ASSOC OF REDLANDS x 0 0 FOOD SHARE x 0 2 GO THE CALENDAR STOP x HELP OF OJAI, INC. x 0 1 HOUSING AUTHORITY OF KINGS CO x x 0 0 KERNVILLE UNION SCHOOL DISTRIC x 0 2 KINGS COMMUNTITY ACTION ORG x 0 0 KINGS CTY COMMISSION ON AGING x 0 0 LA COUNTY HOUSING AUTHORITY x 0 0 LEAGUE OF CALIF HOMEOWNERS x 0 0 LTSC COMM. DEVEL. CORP x 0 3 MENIFEE VALLEY CHAMBER x 0 0 MEXICAN AMERICAN OPPORTUNITY x x 0 0 MTN COMM FAM RESOURCE CNTR x 0 0 NEW GREATER CIR. MISSION, INC x 0 0 NEW HOPE VILLAGE, INC x 2 3 NEW HORIZONS CAREGIVERS GROUP x 0 0 OCCC x 0 3 ONEOC x 0 3 OPERATION GRACE x 0 1 OUR COMMUNITY WORKS x 1 16 PACIFIC ISLANDER HLTH (PIHP) x 0 0 PACIFIC PRIDE FOUNDATION x 0 0 RIVERSIDE DEPT COMM ACTION x x x 4 6 SALVATION ARMY SANTA FE SPGS x 0 1 SALVATION ARMY VISALIA CORPS x 0 0 SANTA ANITA FAMILY SERVICE x 0 0 SENIOR ADVOCATES OF THE DESERT x 0 0 SHARE OUR SELVES x 0 0 SMILES FOR SENIORS FOUND. x 0 0 SOUTHEAST CITIES SERVICE CTR. x 0 0 SOUTHEAST COMMUNITY DEVELOPMEN x 0 0 ST VINCENT DE PAUL x 0 0 THE CAMBODIAN FAMILY x 0 0 UNITED CAMBODIAN COMMUNITY INC x 0 0

30 A B C D E F G CARE Table 7 Capitation Contractors Through August Southern California Edison Contractor Type (Check one or more if applicable) Current Year-to- Contractor [1] Private CBO WMDVBE LIHEAP Month [2] Date [2] VICTOR VALLEY COMM SVC COUNCIL x 0 0 VIETNAMESE COMMUNITY OF OC INC x 0 0 VOLUTNEERS OF EAST LOS ANGELES x x 0 0 XFINITI SOLUTIONS, LLC x 0 0 TOTAL 214 1,767 [1] All capitation contractors with current contracts are listed regardless of whether they have signed up customers or submitted invoices this year. [2] Numbers reflect customers that have been placed on the rate YTD. Capitation payments may lag by a month or more depending on when SCE is invoiced by the contractors.

31 A B C D E F G H I 2017 Gas and Electric CARE Table 8 Participants as of Month-End Through August Southern California Edison Gas Only Electric Only Total Total Eligible Households Penetration % Change Residential Accounts January 1,235,889 1,235,889 1,457, % 0.0% 4,426,473 February 1,229,930 1,229,930 1,457, % -0.4% 4,426,473 March 1,223,435 1,223,435 1,457, % -0.4% 4,426,473 April 1,216,332 1,216,332 1,457, % -0.5% 4,426,473 May 1,221,040 1,221,040 1,457, % 0.3% 4,426,473 June 1,235,413 1,235,413 1,457, % 1.0% 4,426,473 July 1,221,695 1,221,695 1,457, % 0.0% 4,426,473 August 1,228,027 1,228,027 1,457, % 0.0% 4,426,473 YTD 1,228,027 1,228,027 1,457, % 0.00% 4,426,473

32 A B C D E CARE Program Table 9 Expenditures for CHANGES Pilot Through August Southern California Edison Authorized 2017 Budget Current Month Expenses Expenses Since Jan. 1, 2016 % of 2016 Budget Expensed Pilots CHANGES $ 520,680 $ 35,233 $ 242,005 46% Total Pilots $ 520,680 $ 35,233 $ 242,005 46%

33 2 3 A B C D E F G H I J K L M N O P SouthernCaliforniaEdison ReportingPeriodJuly1,2017,throughJuly31, Vietnamese Vietnamese English Spanish Vietnamese Vietnamese English Khmer Vietnamese Vietnamese English Date [3] Spanish English Chinese/Cantonese Chinese/Cantonese Chinese/Cantonese Chinese/Cantonese English CHANGESParticipants selfidentified languageof preference Descriptionofthesessioncontent identifyingserviceprovided(e.g.utility billassistance,utilitybilldispute resolution,andotherenergyrelated issues) [2] HEAP/LiHeap Application Assistance HEAP/LiHeap Application Assistance HEAP/LiHeap Application Assistance HEAP/LiHeap Application Assistance 1=Yes 0=No Reason800#NotUsed # 1=Yes 0=No Reason800#NotUsed Not Available 1 Capitation Agency Meeting with client. 0 0 Not Applicable Not Available 1 Other Source Meeting with client. 0 0 Not Applicable Not Available 1 Other Source Meeting with client. 0 0 Not Applicable Not Available 1 Capitation Agency Meeting with client. 0 0 Not Applicable HEAP/LiHeap Application Assistance Stop Disconnection Not Available 0 Not Applicable Meeting with client. 0 0 Not Applicable HEAP/LiHeap Application Assistance Not Available 1 Other Source Meeting with client. 0 0 Not Applicable Energy Assistance Fund Application Medical Baseline Application Assistance Educated on Medical Baseline Educated on Energy Assistance Programs Not Available 1 VRU Enrollments Meeting with client. 0 0 Not Applicable HEAP/LiHeap Application Assistance HEAP/LiHeap Application Assistance HEAP/LiHeap Application Assistance Not Available 0 Not Applicable Meeting with client. 0 0 Not Applicable Not Available 1 Capitation Agency Meeting with client. 0 0 Not Applicable Not Available 1 Internet Enrollments Meeting with client. 0 0 Not Applicable Medical Baseline Application Assistance Educated on Medical Baseline Not Available 0 Not Applicable Meeting with client. 0 0 Not Applicable HEAP/LiHeap Application Assistance Not Available 1 VRU Enrollments Meeting with client. 0 0 Not Applicable HEAP/LiHeap Application Assistance Educated on Energy Assistance Programs Not Available 1 Capitation Agency Meeting with client. 0 0 Not Applicable Energy Assistance Fund Application Educated on Energy Efficiency/ Conservation Safety Energy Assistance Fund Application Educated on Energy Efficiency/ Conservation Safety HEAP/LiHeap Application Assistance Educated on Energy Efficiency/ Conservation Safety Energy Assistance Fund Application Educated on Energy Efficiency/ Conservation Safety Descriptionofeach contactmadewith thatcustomer s utilityuntila solutionisreached. Not Available 1 Capitation Agency Meeting with client. 0 0 Not Applicable Not Available 1 Other Source Meeting with client. 1 0 Not Applicable Not Available 1 Other Source Meeting with client. 0 0 Not Applicable Not Available 1 IfonCARE, EnterHowInitiallyEnrolled Recertification and Verification Processing NumberofEnrollmentthrough CHANGESCBOs'Assistance ConfirmedbyIOU # HowEnrolled CARE FERA CustomerReceivingAssistancewith BillPaymentPlans(initiatedormodified) bythechangescbos. CustomerReceivingAssistancewith UtilityBillDisputes,includingbill modification, bythechangescbos Meeting with client. 0 0 Not Applicable Energy Assistance Fund Application Educated on Energy Assistance Programs Not Available 1 VRU Enrollments Meeting with client. 0 0 Not Applicable Medical Baseline # DedicatedTollFreeNumber DedicatedTollFreeNumberUsed Callsto Dedicated 800#Recorded byiou [1]