POWERLINE SAFETY FY2014 ACHIEVEMENTS FY2013-FY2015 PLANS

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1 POWERLINE SAFETY FY2011 TO FY2015 GOAL Support Community Powerline Safety Alliance Decrease the number of worker and non-worker powerline contacts from 160 to 113 (based on the five-year rolling average) Launch Powerline Safety Awareness Week in May 2013 Engage construction sector through collaboration with associations Powerline Safety Awareness Week launched in May, Infrastructure Health & Safety Association (IHSA) supported with an awareness campaign targeted to construction sector IHSA developed powerline safety training for non-electrical workers and marketed to the construction sector. Co-ordinate with Local Distribution Company (LDC) community on shared powerline safety awareness efforts Advance safety practices of LDCs Collaborate with LDCs and others on Powerline Safety Awareness Week Test guideline risk model in collaboration with stakeholders to advance risk-informed approaches for existing utility equipment Other activities 15 LDCs participated with ESA and IHSA in inaugural Powerline Safety Awareness Week to reach consumers and workers with powerline safety information. ESA engaged LDC industry association advisory groups to improve public safety and communications surrounding powerlines. ESA provided powerline safety messaging to LDCs on a monthly basis Work on risk tool has been completed. ESA launched an internal Powerline Safety Working Group to evaluate efforts and provide advice to the Chief Public Safety Officer on future program considerations. STRATEGIES PLANS FY2015 Advance safety practices of Local Distribution Companies Reduce incidents involving high-risk third parties. Continue support for the Community Powerline Safety Alliance. ESA will coordinate with the Alliance and others in the Local Distribution Company community on shared powerline safety awareness efforts including annual Powerline Safety Week.

2 HIGH-RISK WORKER SAFETY FY2011 TO FY2015 GOAL Decrease the number of worker-related electrical fatalities and critical injuries from 25 to 18 (based on five-year rolling average) Encourage safe work practices Achieve market penetration of 10 per cent for use of new safety product among Licensed Electrical Contractors and Master Electricians Hold or participate in community-based worker safety events across the province. e-worksafe smart phone accessible tool created for contractor use in March The tool will be launched in-market in FY2015. ESA continued to host electrical safety forums with mining and petrochemical managers, electrical superintendents and electricians. More than 100 participants attended. ESA worked with Workplace Safety and Prevention Services and the Infrastructure Health and Safety Association to establish and expand relationships specifically tied to skilled electrical worker safety. ESA held regional licensed electrical contractor meetings with electrical worker safety topics addressed in the agenda. ESA participated in a national research program funded by the Canadian Institute of Health Research (CIHR) addressing is: What are the best strategies for modifying workplace practices in high risk work? ESA participated with Hydro One Networks, the Public Services Health and Safety Association, and the Office of the Fire Marshal and Emergency Management, to update the Electrical Safety Handbook for Emergency Responders (Revised 5th Edition 2013). ESA is also participating in the delivery of a complementary training course. STRATEGIES PLANS FY2015 Encourage safe work practices Take a collaborative approach Major project: develop electrical worker safety tool Develop an enhanced worker safety strategy ESA will launch a version of the e-worksafe tool for licensed electrical contractors and achieve a 10% market penetration. ESA will create an integrated worker safety strategy based on the efforts of ESA s internal worker safety strategy group.

3 ELECTRICAL PRODUCT SAFETY FY2011 TO FY2015 GOAL Decrease the number of electrical-related product fires from 1,952 to 1,367 (based on five-year rolling average) Enhance understanding of cooking fires Initiate a cohort study of the effectiveness of new stovetop element technology with the Office of the Fire Marshal and Emergency Management (OFMEM), and Ontario Fire Marshal s Public Fire Safety Council (FMPFSC). Other activities A stove top cohort study was initiated with funding from ESA, OFMEM and FMPFSC. Progress on this project included the creation of project advisory committee, development of data collection instruments, data base development, research of housing units, and selecting the research team. A technical committee was launched to revise the stove standard. ESA in collaboration with Health Canada submitted five technical proposals to improve the stove top and range standard to address areas of concern related to stove top incidents as well as general stove top safety risks. ESA actively supported Fire Prevention Week in The theme was kitchen safety and ESA leveraged the coordinated messaging provided by the Fire Marshal s Public Fire Safety Council and local fire departments in our social media streams. STRATEGIES PLANS FY2015 Enhance understanding of cooking fires. ESA will study the effectiveness of temperaturelimiting stove-top element technology, working with the Office of the Fire Marshal and Emergency Management as co-sponsor. ESA will report on the progress of this study.

4 AGING INFRASTRUCTURE FY2011 TO FY2015 GOAL Decrease the number of electrical fires with distribution equipment as an ignition source in homes built prior to 1975 from 788 to 552 (based on five-year rolling average) Market-based approach Enhance understanding of electrical fires Enhance general inspection program for older homes Complete pilot program. Establish pilot to launch in at-risk communities Continue ESA s active support of the Electrical Safety Foundation International Canada to raise awareness of safety issues Collaborate with the Office of the Fire Marshal and Emergency Management (OFMEM) to identify and better understand at-risk communities. Completed 80% of field data gathering project. Completion of field work was delayed due to the ice storm in December. ESA continued to support ESFI-Canada as sponsor, as well as through its membership on the organization s Board of Directors, and membership on its communications committee Results of ESA s geospatial mapping of fire data shared with OFMEM and fire services to influence fire prevention efforts. Results were presented at Canadian Fire Safety Association conference. STRATEGIES PLANS FY2015 Leverage role of general inspections Enhance understanding of electrical fires Major project: Enhance the general inspection program for older homes. In partnership with the Office of the Fire Marshal and Emergency Management (OFMEM), identify and better understand at-risk communities. ESA will complete the research phase of this project and launch a pilot program for the new ESA general inspection process. ESA will develop a plan to launch the pilot in at-risk communities. ESA will assess the safety value of the increased use of arc fault circuit interrupter technology in existing dwellings.

5 NEW WIRING SAFETY FY2011 TO FY2015 GOAL Increase the Electrical Safety Impact (ESI) for wiring notifications by 30 per cent. ESA s ESI measurement tool calculates the safety contribution of different categories of inspection activity. Advance safety management framework Implement risk-based Ontario Electrical Safety Code compliance Consult on alternate compliance options with stakeholders, implement low risk pilot, and develop IT management plan. Alternative compliance options were assessed and prioritized. ESA launched a modified inspection processes for selected low-risk electrical installations. Began work to capture risk-informed management data through ESA s online permit application system for further analysis. OTHER SAFETY ACHIEVEMENTS WORTH NOTING: No known fatalities or injuries associated with the ice storm in December due to electrical equipment or damage Ontario Electrical Safety Report was issued at ESA s Annual General Meeting and Ontario Electrical Safety Awards. The report was shared with ESA s stakeholders and posted on ESA s website. Media coverage of the safety report included articles in Electrical Source and Ear To The Ground, IHSA Magazine and Canadian OH&S News STRATEGIES PLANS FY2015 Advance ESA s safety management framework Implement risk-based Ontario Electrical Safety Code compliance. Develop viable alternative compliance options. ESA will implement a low-risk electrical installation pilot program. ESA will develop its IT data management plan in support of this pilot. ESA will incorporate stakeholder feedback into decisions about implementation of alternative compliance plans.

6 PEOPLE AND GROWTH Alignment and culture Organizational Capabilities Cost management Develop employee capabilities and skills for culture shaping, project management and financial awareness Ensure availability and continuity in critical positions Address ESA pension benefit and OPEB challenges Detailed change management plan developed in support of strategy including cross functional advisory and working groups Implemented improved communications about strategy including enhanced all-staff meetings and launch of new web-based internal communications tool ESA completed a talent management review, successions plans and development program design. During the course of the year, ESA successfully transitioned two executive management team roles (Chief Public Safety Officer and Vice President, Operations). ESA continued its development programs for high-potential leaders in operational and head office functions. ESA participated in a government-chaired working group focused on pension sustainability in electricity sector. ESA met with Ontario government s Special Advisor on Electricity Sector Pensions. Worked productively with unions on evolving pension management. STRATEGIES PLANS FY2015 Alignment and culture Organizational capabilities Cost management ESA will enhance employee engagement with our Harm Reduction Strategy. ESA will ensure availability and continuity of staff in critical positions. ESA will address pension, benefit and other postemployment benefit challenges. ESA will implement plans to increase alignment with the Harm Reduction Strategy as measured through our employee engagement survey scheduled for FY ESA will continue our assessment of bench strength and make necessary revisions to development plans for staff. ESA will complete two new inspector training programs and achieve positive participant feedback as measured through satisfaction surveys. ESA will continue its active cost management activities.

7 BUSINESS PROCESSES Customer Service Effectiveness Other activities Launch new online permit application system Develop and apply risk-based system for prioritizing new wiring inspections. Increase stakeholder accountability for safety. More consistently prioritize the allocation of inspection resources by relative safety risk, and increase the percentage effort spent on prevention activities. Ensure ESA continues to effectively and efficiently deliver safety services to customers. Improve IT systems and solutions. ESA s internal permit application system successfully launched for customer service representatives in June 2013 providing a more integrated platform to meet customer needs. The external system successfully launched to contractors in March 2014 with the following achievements: Existing users were migrated with minimal impact More than 100 new users were added to the platform by year end, exceeding initial launch expectations. 1,648 users accessed the home page of the tool 3,720 permits and notifications were created using the new system New Risk-Informed Management (RIM) system was successfully automated for pilot testing. A modified inspection processes was implemented in select areas of low risk installations. RIM tool was used for risk analysis by market sector. RIM used for analysis of defects for the Ontario Electrical Safety Code to inform compliance strategies and efficiencies. Alternative compliance options were assembled and reviewed. A detailed analysis of potential use of these options is underway.. ESA completed its satisfaction survey of licensed electrical contractors: 88% scored interactions with ESA in top two boxes (very satisfied/ somewhat satisfied). This is an improvement on prior survey results. 70% rated ESA performance as good, in line with prior survey results. The first year of ESA s multi-year IT strategy was successfully executed with base elements including new online permit application system implemented.

8 BUSINESS PROCESSES STRATEGIES PLANS FY2015 Customer service effectiveness Financial management Risk-based management ESA will execute IT priorities from its multi-year IT modernization strategy. ESA will implement the required new not-for-profit accounting change. ESA will develop viable alternative compliance options for new wiring to use for lower-risk electrical installations. ESA will build on the launch of its new online permit application system and increase its user base by 500. ESA will initiate its SAP update. ESA will successfully implement the new accounting change including communicating the implications to staff and external stakeholders. ESA will complete our testing of potential alternative compliance approaches and prepare for targeted implementation in FY2016.

9 COMMUNICATION AND STAKEHOLDER ENGAGEMENT Enhance understanding by stakeholders of ESA s role, mandate and activities Develop stakeholder understanding and support Expand reach of safety awareness programs to 60 million impressions Leverage digital and social media Implement improved internal communications Build stakeholder support for risk-based approaches Improve reporting to regulated stakeholders Awareness programs reach exceeded 170 million impressions including 35 million from ice storm. Additional reach achieved through participation of LDCs in safety messaging through social and earned media ESA social media presence on Facebook, Twitter, YouTube, and search launched in April 2013 to significant success. ESA s social media launch awarded International Association of Business Communicators award. New Intranet internal communications platform launched in March 2014 with contributors from every business unit. Platform allows for instant feedback. Positive feedback received to date. Initiated multi-phase consumer research project to measure consumer awareness, gain insights into attitudes/behaviours, and segment consumer audience to improve communications effectiveness. ESA reached an agreement to principles for risk-based implementation with union representatives. ESA s Summary Report to Contractors outlined key performance metrics and activities. The report was issued to all licensed electrical contractors in September ESA improved its reporting to stakeholders on use of fees. STRATEGIES PLANS FY2015 Enhance understanding by stakeholders of ESA, its role, mandate and activities Develop stakeholder understanding, support and engagement. ESA will expand the reach and effectiveness of our safety awareness programs. ESA will leverage digital and social media to reach our stakeholders. ESA will implement an improved internal communications program. ESA will build stakeholder support for risk-based approaches. ESA will improve reporting to regulated stakeholders. ESA will achieve 100 million impressions total across all of our communications programs. ESA will continue to build engagement with consumers and key influencers. We will increase our social media followers by 15%. ESA will expand the use of our new intranet communications tool. ESA will implement an internal communications program in collaboration with our human resources function and staff. ESA will achieve positive progress as measured through consultation feedback and stakeholder research as required.

10 RISK MANAGEMENT Enterprise Risk Management (ERM) Maintain robust ERM assessment and response capability within ESA. ESA management maintained an ongoing ERM assessment and provided regular reports to the Board. ESA s expanded ERM program slated for implementation with the organization s up-dated strategy in FY2016. ESA s senior management was engaged in detailed ERM program development raising their engagement with risk monitoring, management and mitigation. STRATEGIES PLANS FY2015 Enterprise risk management Maintain a robust enterprise risk management (ERM) assessment and response capability within ESA. ESA will complete development and launch of new ERM system.

11 SOUND FINANCIAL PRACTICES Financial Performance Financial performance: Achieve financial target Budgeted deficiency of $1.1 million Develop five-year financial forecast in conjunction with five-year strategy Review and up-date annually ESA achieved a surplus of $1.4 million, which overachieved plan, due to particular strong investment performance ESA developed a five year financial forecast as part of the five year strategy. This will be updated annually. Sustainable Resource Other activities Sustainability National product safety system development Grow ESA training program and achieve Achieve revenue target of $1.6 million Implement sales and marketing strategy Expand e-learning offerings Implement workforce plan and manage labour costs according to plan Grow and improve Continuous Safety Services program and achieve revenue target of $20.9 million Develop and implement multi-year financial plans which address sustainability. Develop and implement strategies for managing pension and Other Post- Employment Benefits (OPEB) obligations and ensuring sufficient future funding. FY 2014 Target: continue to demonstrate progress on pension strategy elements ESA completed the transition to Health Canada of the accountability for post-consumer product safety. The provincial regulation was successfully up-dated. ESA supported Health Canada in the assumption of its new role. ESA launched a new training program sales and marketing strategy, along with new e-learning options. Sales fell short of the revenue target. Labour costs were managed according to plan. Continuous Safety Services revenue increased slightly. ESA created multi-year financial plans and exceeded its annual plan for FY2014. Made positive progress with unions on pension management. Progress continues on the pension strategy with ESA participating in a government-chaired working group focused on pension sustainability in the electricity sector.

12 SOUND FINANCIAL PRACTICES STRATEGIES PLANS FY2015 Financial performance Sustainable performance ESA will achieve its annual financial targets. ESA will develop a fiveyear financial forecast in conjunction with the updated five-year strategy. Major project: ESA will grow its training program. ESA will implement our workforce plan. ESA will grow and improve our Continuous Safety Services program. ESA will achieve its targeted surplus of $1.1 million. ESA s forecast will be completed by year-end. ESA will grow the business to achieve its targeted annual revenue. ESA will expand its instructor-led and self-directed e-learning offerings. ESA will manage its labour costs according to plan. ESA will achieve the budgeted margin target for Continuous Safety Services.