NAV facts and figures 2015

Transcription

1 NAV facts and figures

2 This is NAV 1/3 of the National Budget Provides services for 2.8 million people 60 different allowances and benefits Employment schemes Social services Page 2

3 These are NAV s priorities MORE PEOPLE ACTIVE AND IN WORK BETTER USER MEETINGS GREATER EXPERTISE Page i 3

4 Highlights in 2015 January March June The disability benefits reform The A-scheme Debate in the Norwegian Storting on ICT modernisation Job Fair Week Report from the Committee of Experts New digital solutions for the users October December New NAV Director takes up her appointment The Office of the Auditor General approves the 2014 accounts Noticeable rise in dismissals and layoffs Unemployment continues to rise and reached 3.0% compared with 2.7% the year before Page 4

5 NAV in 2015 Directorate of Labour and Welfare LABOUR AND SERVICES BENEFITS ACCOUNTING NAV County NAV Administration NAV Collection Partnership with 428 municipalities NAV Offices in muncipalities and urban districts NAV Call & Service Centre NAV Pensions NAV Control NAV Complaints NAV Accounting / Pensions NAV Accounting Benefits NAV Assistive Technology & Adaptations NAV International NAV Accounting Services Page 5

6 Reorganisation in the Directorate (from April 2016) Internal Audit Director General Secretariat Knowledge Staff Development Staff Communication Staff HR Staff Accounting and Management Staff Benefits Department Labour and Services Department IT Department NAV Collection NAV Administration NAV Accounting / Pensions NAV Pensions NAV Accounting Benefits NAV Control NAV Accounting Services NAV Complaints NAV Assistive Technology & Adaptations NAV International NAV Call & Service Centre NAV County = Senior management = Departments that coordinate, set limits and have support functions across lines = Departments with operational management of units in external agency (management lines) Partnership with 428 municipalities NAV Offices in muncipalities and urban districts Page 6

7 NOK 450,900 million is spent on: NAV Old age pension Disability pension Sickness benefit Work Assessement Allowance (AAP) Medical refunds Child benefit The National Budget Unemployment benefit Labour Market schemes NOK million Cash-fot-care-benefit Advance child maintenance Others Page 7

8 NAVs payments 2015 No. of recipients Payments in MNOK Sickness benefit 729,796* 39,534 Unemployment benefit 67,161 13,764 Work Assessment Allowance 150,931 35,020 Old age pension 868, ,563 Disability pension 314,748 76,633 Child benefit 673,202 15,113 Cash-for-care benefit 15,749 1,640 *No. of cases Page 8

9 Trends in the labour market in 2015 The economic downturn resulted in higher unemployment Unemployment rose each month in the whole of 2015 More lay-offs Major geographical differences Sharp rise in unemployment in the oil industry and oil counties, and a slight fall in unemployment in other regions The percentage that found work was higher than the year before year Many unemployed are well qualified and find a new job More people with impaired work ability combine work and benefits from NAV Page 9

10 Unemployment figures in 2015 Around 80,000 unemployed Unemployment rose from 2.8 (2014) to 3.0 per cent 225,000 people reported that they were fully unemployed at one time or another during the year 67,200 people were receiving unemployment benefits at the end of the year 324,000 people were registered as job seekers with NAV during the year Page 10

11 Fully unemployed and job seekers in Fully unemployed Fully unemployed and job seekers participating in employment schemes Page 11

12 Jan July 2006 Jan July 2007 Jan July 2008 Jan July 2009 Jan July 2010 Jan July 2011 Jan July 2012 Jan July 2013 Jan July 2014 Jan July 2015 Fully unemployed and job seekers in Helt Fully ledige unemployed Helt Fully ledige unemployed og arbeidssøkere and job seekers på tiltak participating in employment schemes Page 12

13 Unemployed young people While gross unemployment increased for all age groups, it fell for those under the age of 20 and remained stable for those between the ages of There are more young people participating in employment schemes and fewer longterm unemployed than all other age groups. There are far more young people who have received follow-up in the last 3 months than in other groups. Percentage with follow-up No. of unemployed * % participating in emplmnt. schemes compared with fully unemployed Under 20 years of age 96% 2,000 37% years of age 91% 10,400 20% years of age 86% 12,800 13% * on average in Page 13

14 Youth Unemployment and Measure Participation 40% 35% 30% 25% 20% 15% 10% 5% 0% -5% -10% 37% 20% 14% 5% 1% 5% -5% 30% 23% 13% 9% 12% 19 år og under år yrs år 30 år eller eldre years and younger y yrs yrs or older 19 yrs and younger yrs yrs 30 yrs and older Endring Change i ledighet, in unemployment fra 2014 til 2015 from Andel langtidsledige, gjennomsnitt average for 2015 % Long-term unemployed Tiltaksintensitet, gjennomsnitt average for 2015 Measure participation Page 14

15 Immigrants Unemployment and Measure Participation 35% 30% 25% 20% 32% 15% 27% 26% 24% 10% 20% 13% 14% 12% 5% 9% 7% 7% 0% 0% Innvandrer land Innvandrer EØS land Norge Alle grupper Immigrants outside EEA Immigrants EEA Norway All groups utenfor EØS Change in unemployment % Long term unemployment, average for 2015 Measure participation average for Page 15

16 Follow-up of people on sick leave Work focusing on persons on sick leave had top priority in 2015: Earlier and more targeted efforts in the follow-up work There is a link between closer follow-up* and a higher percentage of graded sick leave We hold more dialogue meetings (2 and 3) than before There is potential to increase cooperation between the participants in the sickness absence work NAV has initiated a series of trials and development initiatives in 2015, in line with the Inclusive Workplace Agreement's regime with simplified follow-up * The Hedmark model Page 16

17 Follow-up work Job seekers and users with impaired work ability 85% 80% 75% 70% 65% % job seekers with follow-up in last 3 months 2014 % job seekers with follow-up in last 3 months 2015 % people with impaired work ability with followup the last 6 months 2014 % people with impaired work ability with followup the last 6 months % jan feb mar apr mai jun jul aug sep okt nov des jan feb mar apr may jun jul aug sep oct nov dec Page 17

18 NAV Inclusive Workplace Support Centre In 2015, there were 68,000 deliveries to businesses with the Inclusive Workplace Agreement, an increase of 2,000 from the year before In 2015, a significant amount of time was spent on entering into cooperation agreements which are valid up to 2018 The support centres now participate in the counties market teams The NAV offices usually have market plans and permanent contact persons There is closer cooperation between the support centres and the NAV offices, both in individual cases and system-oriented work Page 18

19 Cooperation with employers More and better market work in More employers received assistance from NAV More new recruitment agreements have been entered into and there have been more and a variety of job fairs, breakfast meetings with employers, etc. Stronger cooperation between NAV offices and NAV Inclusive Workplace Support Centres Increased supply of directly notified jobs to NAV Strong increase in the number of placements To meet higher unemployment in parts of the country, a cross-county "mobility group has been set up to assist with restructuring and downsizing Page 19

20 Assistive Technology and Adaptations More applications for assistive aids Last year, NAV provided assistive technology totalling NOK 45 million 2,350 people were registered as users of the interpretation service The Assistive Technology Service achieved a high score in the user survey We are working to improve efficiency, and the possibility to submit a vehichle application online was introduced in Page 20

21 Old age pension The number of senior citizens is rising More people are drawing their pension before they turn 67 At the same time, many people who took early retirement continue to work The number of retirees will exceed 1 million in around ,500 people received old age pension in 2015 This was an increase of 3.7 per cent compared with the previous year 3 out of 10 people aged took out retirement in 2015, a total of 89, per cent of early retirees combined work and old age pension Since 2010, the number of retirees has increased by 31 per cent Page 21

22 More retirees Men + women Menn+kvinner Menn Kvinner Women Page 22

23 Record number of social security fraud cases NAV gives priority to reporting the most serious fraud cases to the police We uncover more fraud related to work assessment allowances and unemployment benefits than before Labour market crime is a top priority area. We cooperate with the Labour Inspection Authority, the police and the Norwegian Tax Administration No. of reported cases 975 1,358 1,199 1,318 1,244 1,472 No. of cases 1,026 1,396 1,265 1,378 1,285 1,559 Amount (MNOK) Page 23

24 How do our users contact us? 60 million visits to nav.no 19 million logons at nav.no 7 million visits to 430 NAV offices* 6 million telephone calls received 20 million letters sent out* 417,908 digital applications 300,000 messages via Write to us and Write to user 27,500 Facebook inquiries and 36,000 media reports * Some of the figures are older than 2015 and therefore are misleading. You can apply online for: Unemployment benefit Disability pension Old age pension Parental benefit/statutory paternal leave Benefits while participating in an employment scheme Work Assessment Allowance Car allowance Page 24

25 More people are using web solutions The development in use of new self-service solutions provided in 2014 and Arbeidsavklaringspenger Work Assesement Allowance Dagpenger Unemployment benefits Foreldre- Parental og and maternity svangerskapspenger benefits 0 Jun jul aug sept oct nov dec jan Page 25

26 How satisfied are you with our service on the whole? Comparison between the user survey among employers and the individual user survey Employer Individual user Average score: 1 = very dissatisfied 6 = very satisfied Page 26

27 Modernisation and development in 2015 Project 2 preliminary work to improve the further modernisation work framework conditions have been prepared for organisation and implementation of further modernisation User dialogue: Digital application for Work Assessment Allowance Digital application for parental benefit Digital application for car and special equipment for a car Digital application for benefits while participating in an employment scheme The disability pension reform t (New disability pension reform from 2015) Online application for disability pension Child allowance to disabled persons Old age pension 2016 EDAG ini NAV (a-scheme) Benefit simplification: Letters ICT functionality for the old age pension regulations from 1 January 2016 Functionality for benefit reporting to the a- scheme Facilitate, 40 applications became 5 Common component for production and distribution of letters Page Side 27

28 NAV s challenges ahead More senior citizens and a larger immigrant population means more NAV users Higher number of job seekers who have not completed an upper secondary school education Need for more cooperation on users with mental disorders More people receiving benefits due to mental disorders More difficult for vulnerable groups to enter the labour market Increased income inequality Users expect a higher level of self-service with the possibility for customisation More use of the ordinary labour market to integrate long-term unemployed Less complex regulations that also provide room for individual customisation The migrant situation dominated the end of ,100 people applied for asylum, three times more than the year before Page 28