Unless otherwise stated, the figures apply to the DNB Group.

Transcription

1 Unless otherwise stated, the figures apply to the DNB Group. The table shows relevant key figures for all topics identified in the materiality analysis. There is an overlap between some of the key figures and the figures reported in the GRI Index. Topic Unit Comments Master the art of serving the customer Ensure good customer experiences Customer satisfaction, personal customers Score Internal measurement of customer s atisfaction, scale from 0 to 100 (average for the year). Customer satisfaction, large corporates Score Internal measurement of customer satis faction, scale from 0 to 100. Reputation score, overall Score RepTrak's Pulse score, 4th quarter. Reputation score, CSR dimension Score RepTrak's Pulse score, 4th quarter. Keep up the pace of innovation and secure the ability to meet new customer needs Change and innovation, PULSE+ survey Score The PULSE employee survey is implemented every quarter throughout the Group. PULSE+ is the survey for the fourth quarter, which has a few more questions than the other surveys. Provide ethical products and services Number of authorised financial advisers Number Number of new authorised financial advisers Number Ensure privacy protection and information security* Ensure automation of processes* Have the right competencies Number of employees according to country Asia Number Singapore Number Mumbai Number 3 3 Shanghai Number Hong Kong Number 0 2 Americas Number Chile Number Brazil Number 3 5 New York Number Houston Number Baltics Number Estonia Number Lavita Number Lithuania Number Poland Number Rest of Europe Number Denmark Number Finland Number UK Number Luxembourg Number Greece Number 6 4 Germany Number Sweden Number Norway Number

2 Ensure engaged employees Employee engagement, PULSE+ survey Score The PULSE employee survey is implemented every quarter throughout the Group. PULSE+ is the survey for the fourth quarter, which has a few more questions than the other surveys. Management communication, PULSE+ survey Score Target for 2016: 83 Sickness absence, Group % 5 4 Promote adaptability and change capacity Number of employees who were transferred to the Job Centre Number Number of employees who received help from the Job Centre Number Number of employees who recieved coaching and guidance at the Number Job Centre Percentage of employees who completed a performance dialogue % From PULSE+ Number of employees who completed group-wide training measures Number Group (MyWork) Number of employees who completed training through DNB's Number Group academies Competence training costs per employee NOK Group Attract and develop talents Ranking as an attractive employer among business students Ranking 1 1 Universum survey, Norway Total turnover in the Group irrespective of reason % Percentage of the workforce terminating employment during the year for whatever reason. Total turnover in the Group, voluntary resignation % 5 n/a Norway and international units (branches Total turnover in the Group, women % 5 n/a Norway and international units (branches Total turnover in the Group, men % 6 n/a Norway and international units (branches Total turnover in Norway % 5 6 Percentage of the workforce voluntarily Total turnover in Norway, women % 4 n/a Percentage of the workforce voluntarily Total turnover in Norway, men % 5 n/a Percentage of the workforce voluntarily Total turnover in international units (excl. the Baltics) % 12 n/a Percentage of the workforce voluntarily Total turnover in international units, men (excl. the Baltics) % 12 n/a Percentage of the workforce voluntarily Total turnover in international units, women (excl. the Baltics) % 12 n/a Percentage of the workforce voluntarily Number of new employees recruited, Group Number Number of new employees recruited, Norway Number Including subsidiaries Number of new women recruited, Norway Number Number of new men recruited, Norway Number Average age, new employees, Group Age Average age, recruited men, Group Age Average age, recruited women, Group Age Average age, new employees, Norway Age Average age, recruited men, Norway Age Average age, recruited women, Norway Age Internal mobility, number of employees who changed jobs within DNB Number in Norway Percentage of employees who completed a performance dialogue % Ensure equality and diversity* Percentage of women % Female representation in the group management team % Total female representation at management levels 1-5 % Total female representation at management levels 1-4 % Female representation on the Board of Directors % 43 38

3 Protect labour rights and the working environment* Number of managers who completed HS&E training Number 5 27 Number of safety representatives who completed HS&E training Number Number of accidents/injuries during working hours or when travelling Number 13 4 to or from work Number of employees who participated in courses on threat Number management, security and fire protection Number of employees who participated in courses on how to handle Number - - robberies Number of evacuation drills Number Number of employees exposed to threats Number Number of robberies Number - - Sickness absence Sickness absence % 5 4 Norway, average for the year Sickness absence, women % 6 7 Norway, average for the year Sickness absence, men % 3 3 Norway, average for the year Absence due to sick children, total Man-days Norway including subsidiaries in 2016 Absence due to sick children, men Man-days Norway including subsidiaries in 2016 Absence due to sick children, women Man-days Norway including subsidiaries in 2016 Number of man-days lost due to sickness absence Number Norway including subsidiaries in 2016 Conribute to a healthy economy Promote innovation and restructuring in the Norwegian economy Bring together ideas and capital KPIs will be worked out. Promote financial literacy Number of teachers recruited at lærepenger.no Number n/a This topic is new in the materiality analysis Number of courses arranged in digital banking services Number 355 n/a This topic is new in the materiality analysis Integrate and promote sustainability considerations in operations 1. Credit Refine processes to safeguard social and environmenal considerations in the credit process Direct loans to wind, water and solar energy NOK billion This represented 24.4% of total loans to the energy/offshore sector (NOK billion). Green car financing (car loans and leasing) NOK billion This represented 26% of DNB s total car financing (NOK 10.6 billion). Contribute to the green shift, capital allocated to operations with clear NOK billion renewable and/or sustainable characteristics Strengthen the reporting of environmental and social risks in the credit process Number of Equator projects Number Investment Safeguard social and environmenal considerations in investment activity Number of companies excluded from the investment portfolio in accordance with the guidelines for ethical investments Number of meetings with companies to discuss various CSR and sustainability issues Share of assets under management subject to negative environmental and/ or CSR screening Share of assets under management subject to a combined negative and positive* environmental and/or CSR screening Number Number of companies excluded as at 31 December 2016 Number The figure for 2015 does not include meetings held by GES on behalf of DNB. 134 companies represent 20.6% of active mandates. 134 companies represent 6.8% of total mandates incl. the index. % % * Positive screening means that investments have a stated sustainability focus and/or positive minimum criteria related to social or environmental aspects.

4 View risks and opportunities in a long-term perspective Ensure openness and transparency Country-by-country reporting Tax expense NOK Taxes paid outside Norway. Norway NOK USA NOK England NOK Sweden NOK Singapore NOK Poland NOK Luxembourg NOK Hong Kong NOK China NOK Russia NOK Germany NOK Brazil NOK Chile NOK Denmark NOK Finland NOK India NOK Lithuania NOK Estonia NOK Latvia NOK Reporting Ranking in the Farmand Award, best annual report for listed no. 1 no. 3 companies Secure the financial infrastructure* Contribute to local communities* Financial support and sponsorship (total) NOK million Support and sponshorship administered centrally from Norway. Sports NOK million Culture NOK million Research/professorships NOK million Humanitarian and other non-profit causes NOK million Entrepreneurial initiaties and industry conferences NOK million 1.5 n/a Various sponsorships and gifts NOK million 1.0 n/a Prevent financial crime* Number of employees who have completed anti-money laundering Number n/a training Ensure regulatory adaptation* Ensure eco-efficient operations* Energy Energy consumption, scope 1+2 GWh Energy consumption, scope per employee MWh 6 7 Greeenhouse gas emissions Greenhouse gas emissions, scope 1+ 2 tco2e The emissions stemming from the purchase of electricity estimated using the co-location method. The DNB Group purchases renewable electricity documented by guarantees of origin, and emissions are thus set to zero. Greenhouse gas emissions, scope tco2e The emissions stemming from the purchase of electricity estimated using the market method. The DNB Group purchases renewable electricity documented by guarantees of origin, and emissions are thus set to zero.

5 Greenhouse gas emissions, scope per employee tco2e 1 1 Waste Total weight of waste kg Residual waste for combustion kg Residual waste for deposit kg Cardboard kg Glass kg Metal kg Plastic kg EE waste kg Organic waste kg Residual waste per employee kg Waste-recycling ratio % Norway Business travel Air travel km Other consumption Water consumption m³ Applies to the three largest office locations in Norway: Beddingen (Trondheim), Solheimsviken (Bergen) and Bjørvika (Oslo). Ensure responsible procurement* Percentage of contracts with suppliers entered into the past five years requiring observance of DNB s Code of Responsible Business Conduct for Suppliers % The figures include active and relevant contracts entered into by Group Procurement. In 2016, 77% of supplier costs were contracted through Group Procurement. *Does not include supplier costs in DNB Forsikring, Autolease and most international offices.