2016 Residents Survey Results Summary

Transcription

1 2016 Residents 1

2 1. Please indicate your employment or business status 60% 50% 40% 30% 20% 10% 0% Full time Part time, but would prefer full time Part time and satisfied Retired Not employed 2

3 2. Please indicate the location of your employment or business Other, 17% Lumby and area, 45% Vernon, 34% Coldstream, 4% 3

4 2. Please indicate the location of your employment or business, other : other varied and included numerous locations, with the most frequent being Kelowna, and out-of-province 4

5 3. Please indicate how long you have lived or owned property in Lumby More than 20 years Between 10 years and 20 years Between 5 years and 10 years Between 1 year and 5 years 57% of respondents have lived or owned property in Lumby for more than 10 years Under 1 year 0% 5% 10% 15% 20% 25% 30% 35% 5

6 4. Please indicate how many vehicles are in your household 3 Vehicles 13% 3 or more vehicles 6% None 4% 1 Vehicle 36% 2 Vehicles 41% 6

7 5. Please indicate the age group of the person completing this survey 30% 25% 20% 71% of respondents are 55 years or older 15% 10% 5% 0% 6% 9% 14% 28% 21% 22% 0% 19 to 24 years 25 to 34 years 25 to 44 years 45 to 54 years 55 to 65 years 65 to 74 years 75 years or older 7

8 6. How many people live in your household? 60% 40% 20% 0% 1 Person 2 People 3 People 4 People 5 People 6 or more 1 Person 2 People 3 People 4 People 5 People 6 or more Series1 24% 52% 11% 8% 4% 1% 8

9 7. Please indicate the gender of the person completing this survey Male, 47% Female, 53% 9

10 8. How would you rate your overall quality of life in Lumby? 60% 82% of respondents rate their overall quality of life in Lumby as good or very good 50% 40% 30% 20% 10% 0% Very good Good Average Poor Very poor 10

11 9. What do you think about the rate of the community's growth over the last number of years? 62% indicated about the right pace 36% indicated not fast enough 2% indicated too fast 11

12 10. How affordable do you think it is living in Lumby? 90% 80% 70% 60% 50% 85% 40% 30% 20% 15% 10% 0% Very affordable or somewhat affordable Somewhat unaffordable or expensive 12

13 When asked to expand on the question of the affordability of living in Lumby responses could be summarized as: Many respondents felt that groceries are priced too highly, and they travel to Vernon if they have the ability Some respondents suggest the cost to buy property is low, but that taxes and utilities are high. Others suggest taxes and utilities were reasonable/acceptable 13

14 11. What do you think of the cost to buy a home in Lumby? It's too expensive for most to but a home in Lumby 5% It's expensive but less expensive than other area's of the North Okanagan 39% It's reasonably affordable to buy a home in Lumby 44% No Opinion 12% 14

15 12. What do you think about the cost to rent in Lumby? It's too expensive to rent in Lumby, 13% It's about right, 14% No opinion, 62% It's affordable to rent in Lumby, 11% 15

16 13. Do you think there are enough housing options for young families in Lumby? Yes No No Opinion 0% 10% 20% 30% 40% 50% 60% 14. Do you think there are enough housing options for seniors in Lumby Yes No No Opinion 0% 10% 20% 30% 40% 50% 60% 16

17 15. If you could add or enhance one community amenity, what would it be? Overwhelming response was for a gym / fitness facility Runner up response (the gym/fitness facility won by a wide margin) was more transit 17

18 16. Please indicate how much Lumby Council should rely on the following: Rely More Similar to Current Rely Less Property taxes 6% 80% 14% User fees and charges 22% 68% 10% Borrowing 8% 61% 31% Reserves / savings 9% 79% 12% * Highlighted those over 20% 18

19 17. Generally, increasing service levels requires an increase in taxation while decreasing service levels generally decreases taxation. What would be your position on charges to the following: Increase the Service Level Keep it the Same Decrease the Service Level Garbage collection 1% 94% 5% Yard waste pickup & chipping 11% 81% 8% Cemetery maintenance & beautification 10% 81% 9% Building inspection frequency 10% 78% 12% Street sweeping 21% 76% 3% Street maintenance 40% 58% 2% Sidewalk maintenance 26% 71% 3% * Highlighted those over 20% 19

20 17. Continued Increase the Service Level Keep it the Same Decrease the Service Level Snow clearing / removal 19% 78% 3% Bylaw services 10% 75% 15% Parks maintenance (excl. Salmon Trail) 13% 83% 4% Salmon Trail maintenance 19% 75% 6% Swimming pool hours of operation 13% 86% 1% Community centre hours of operation 7% 91% 2% Arena hours of operation 10% 89% 1% * Highlighted those over 20% 20

21 18. Are you aware that ICBC and Motor Vehicle services are offered at the Lumby municipal office, and that revenue/fees generate by these services are retained by the municipality to offset the cost of administration to taxpayers? 49% Yes I was aware of this 41% I was aware these services were offered at the municipal office, but was not aware that the revenue / fees generated were used to reduce administration expenses 10% No, I was not ware these services were offered at the Lumby municipal office 21

22 19. How would you rate the quality of residential garbage collection in Lumby? Poor, 1% Below average, 1% Acceptable, 20% Very good, 31% Good, 47% 22

23 20. Bylaws adopted by Council are enforced on a complaint basis by a part-time bylaw officer who works 4 days per week. What do you think about Lumby s level of bylaw service? 58% 2/3 of respondents thought bylaw is about right or should be increased 60% 50% 40% 30% 21% 20% 10% 9% 6% 6% 0% We should tax a little more and increase the level of bylaw service It's about right It's a little too much We should tax a little less and decrease the level of bylaw service Other (comments on following slide) 23

24 20. Bylaws adopted by Council are enforced on a complaint basis by a part-time bylaw officer who works 4 days per week. What do you think about Lumby s level of bylaw service? Other Comments (6%): - Some respondents were not clear on how the bylaw service works - Some respondents were not clear on the difference between bylaws and Province or Federal laws, and how they were expected to know this - Many people in this response group felt bylaw could be delivered more proactively 24

25 21. Overall, how would you rate the service provided by Lumby employees? Below average 2% Acceptable 20% Poor 0% Very good 34% Good 44% 25

26 22. What do you think are the three most important issues facing Lumby today? - The most common response by a wide margin was the need for employment opportunities - The need for housing was also frequent, respondents used terms like affordable and low cost - Third most common was the need for medical service practitioners 26

27 22. Continued. There were many other varied responses to this question; the three from the previous slide were by far the most frequent, however some others included: - The appearance of downtown and the need for beautification / revitalization - Related to the previous point, there were numerous comments about unsightly and derelict buildings - The impact from flooding and the need to protect the Village from flooding came up occasionally - Road maintenance and infrastructure were commented on from time to time: the need to maintain (including line painting etc.) and replace - Activities for youth were commented on - Level of taxation and staffing was said to be high by some respondents 27

28 23. Please rank the following: Very Important Somewhat Important Not Important 6% 5% 3% 18% 26% 37% 68% 58% 79% Promote Lumby as a place to live Attract tourists to visit Market the community to attract investment 28

29 24. Please indicate whether you agree or disagree with the following: I wouldn't use transit I would use transit if it cost less Disagree Agree I would use transit if it was more frequent 0% 10% 20% 30% 40% 50% 60% 70% 80% 29

30 25. Please indicate what water conservation efforts you make: 120% 100% 25% 80% 43% 63% 58% 60% 40% 75% 20% 57% 37% 42% 0% Water lawn less often Don't water lawn at all Plant drought tolerant plants Turn the tap off when brushing teeth or shaving Yes No 30

31 25. Continued 100% 90% 80% 70% 43% 31% 67% 14% 60% 50% 40% 30% 20% 57% 69% 33% 86% 10% 0% Installation of low flow showerheads Installation of low flow toilets Use of a rain barrel or other rain collection system Quick repair of leaking toilet or faucets Yes No 31

32 26. How high a priority would you consider the following: High Priority Priority Neutral Priority Low Priority Not a Priority Xeriscaping of municipal property 15% 28% 39% 8% 10% Availability of an electric vehicle charging station 4% 12% 29% 26% 29% Incentives such as subsidized composters or rain barrels 16% 29% 32% 12% 11% Acquisition of private property for preservation as green space 10% 25% 34% 19% 12% Energy efficient improvements to municipal facilities 13% 47% 31% 5% 4% * Highlighted those 30% or greater 32

33 26. Continued. High Priority Priority Neutral Priority Low Priority Not a Priority Greater consideration of environmental impacts in purchasing decisions 19% 40% 31% 6% 4% Public transit incentives 15% 29% 37% 6% 13% Promotion of walk / ride over vehicle use 12% 24% 40% 11% 13% New of enhanced "green bylaws" 9% 20% 42% 13% 16% * Highlighted those 30% or greater 33

34 27. Would you support using municipal taxation to support services that are taxed by and the responsibility of other levels of government (Federal or Provincial) but are considered under funded such as: (results next 2 slides) 34

35 30% 28% 28% 30% 28% 25% 20% 15% 14% 17% 20% 13% 19% 18% 11% 16% 20% 18% 20% 10% 5% 0% Absolutely Yes It Depends, but Likely Yes Unsure It Depends, but Likely No Absoletely No Social services Medical services Educational services 35

36 60% 58% 50% 40% 42% 45% 38% 36% 30% 20% 19% 29% Social services Medical services Educational services 20% 13% 10% 0% Absolutely or Likely Yes Unsure Absolutely or Likely No 36

37 28. When is the last time you visited the Lumby website? 42% - Within the last 6 months 14% - Between 6 months and 1 year 9% - Over 1 year 35% - I ve never visited the Lumby website 37

38 29. Have you ever provided input / feedback on the Village of Lumby s annual budget? 3% 4% 12% 81% Yes, regularly Yes, every few years I have but don't remember when No, never 38

39 30. If you ve never provided input / feedback on the Village s annual budget, why not? I wasn't sure how to provide it 3% 9% 18% I wasn't aware input / feedback was being requested 19% I provide my input / feedback informally to the mayor and councilor(s) 10% 41% I am not interested in providing input / feedback I missed the deadline to provide it Other 39

40 30. If you ve never provided input / feedback on the Village s annual budget, why not? For the 9% that selected other responses included: New to Lumby Lack of motivation Don t feel like they d be heard Not comfortable providing feedback 40

41 31. Have you ever attended a Council meeting? 40% 38% 35% 28% 30% 25% 20% 17% 17% 15% 10% 5% 0% Yes, if the agenda is of interest to me Yes, if I want to hear what Council has to say on a particular issue on the agenda No, but I review the meeting agenda's once in a while No, I'm not interested in reading the agendas or attending the meetings 41

42 32. Please provide any additional comments you may have for Lumby s Council Most common response was a thank you or good job message to Council and/or staff; many expressed satisfaction and gratitude. There were many comments on the need for growth, which respondents sometimes linked to lowering the tax burden on existing residents which some felt were too high for various reasons (high employee wages, too many staff, unnecessary or wasteful spending, etc.) 42

43 32. Continued There was many comments on bylaw being proactive instead of reactive / complaint driven. Some suggested more communication between Council and residents. A number of responses touched on derelict or unsightly buildings and the need to address these to improve the visual profile of the community 43

44 End of Presentation 44