KeyCorp. Overview. Where We Do Business. Strategic Priorities

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1 KeyCorp Henry L. Meyer III Chairman and Chief Executive Officer Thomas C. Stevens Vice Chair Chief Administrative Officer Vice Chair Beth E. Mooney Vice Chair Community Banking Jeffrey B. Weeden Chief Financial Officer Karen R. Haefling Chief Marketing Officer Paul N. Harris Secretary and General Counsel Thomas E. Helfrich Chief Human Resources Officer Charles S. Hyle Chief Risk Officer Stephen E. Yates Chief Information Officer Key Technology Services Overview Cleveland-based KeyCorp (NYSE: KEY) is one of the nation s largest bank-based financial services companies, with assets of approximately $98 billion. Key companies provide investment management, retail and commercial banking, consumer finance and investment banking products and services throughout the United States and, for certain businesses, internationally. We deliver our products and services through 989 KeyCenters and offices; a network of 1,479 ATMs; telephone banking centers (1.800.KEY2YOU); and a Web site, Key.com. Where We Do Business Our banking franchise, KeyBank N.A., is located in 14 states: Alaska, Colorado, Connecticut, Idaho, Indiana, Kentucky, Maine, Michigan, New York, Ohio, Oregon, Utah, Vermont and Washington. Key has national businesses including commercial real estate, investment banking, asset management, education lending and equipment leasing. Strategic Priorities Strong reserves and capital More efficient and effective business models Robust risk-management culture with focus on risk-adjusted returns Relationship-focused business strategies Capable, diverse and engaged workforce 1Q09 Revenues (TE) Community Banking Banking Markets + National Businesses Bank Offices and National Businesses National Businesses - Offices TE = Taxable Equivalent

2 Other Executive Officers Linda A. Grandstaff Bank Secrecy Act Management Robert L. Morris Corporate Accounting Vernon L. Patterson Investor Relations Kevin T. Ryan Risk Review Andrew R. Tyson Corporate Dev. and Strategic Planning Joseph M. Vayda Corporate Treasury Financial Highlights $ in millions, except per share Q09 1Q08 Total revenue (TE) $ 3,825 $ 5,097 $ 1,112 $ 1,234 Net (loss) income attributable to Key (1,468) 941 (488) 218 Per Common Share Income from continuing operations $ (3.36) $ 2.40 (1.09).55 Income from continuing operations - assuming dilution (3.36) 2.38 (1.09).54 Cash dividends paid Book value Market price Average loans $ 75,619 $ 67,357 $ 75,329 $ 72,688 Average total assets 104,390 94, , ,356 Average deposits 65,155 61,739 65,384 66,286 Return on average total assets (1.41)%.99% (1.91)%.8 Return on average common equity (18.32) (29.87) Return on average total equity (16.45) (19.12) Net interest margin (TE) Tangible common equity to tangible assets 6.06% 6.8 Tier 1 risk-based capital Total risk-based capital Tangible equity to tangible assets Average FTE 18,095 18,934 17,468 18,426 TE = Taxable Equivalent Stock Price $38.03 $40 $33.90 $35 $32.93 $29.32 $30 $25 $23.45 $20 $15 $10 $8.52 $7.87 $5 $ Q09 Dividends $1.80 $1.46 $1.50 $1.38 $1.30 $1.22 $1.24 $1.20 $1.00 $0.90 $0.60 $0.30 $.01 $ Q09

3 Regional Banking Beth E. Mooney Community Banking Hugh Donlon Regional President, Northeast Wes Lawrence Regional President,Northwest/Rockies Charles W. Sulerzyski Regional President, Great Lakes Maria Coyne Administration Robert A. DeAngelis Retail Banking Segment Cindy Crotty Commercial Banking Segment Tim Lathe Wealth Segment Mike Filarski KeyBank Mortgage Bruce D. Murphy Community Development Marc A. Vosen Key Investment Services P. Andrew Will Product Management Regional Banking provides individuals with branch-based deposit and investment products, personal finance services and loans, including residential mortgages, home equity and various types of installment loans. This line of business also provides small businesses with deposit, investment and credit products and business advisory services. Regional Banking also offers financial, estate and retirement planning and asset management services to assist high-net-worth clients with their banking, trust, portfolio management, insurance, charitable giving and related needs. 989 KeyCenters across a 14-state footprint: Alaska, Colorado, Connecticut, Idaho, Indiana, Kentucky, Maine, Michigan, New York, Ohio, Oregon, Utah, Vermont and Washington 1,479 ATMs Retail Banking 610,000 online households (40% penetration) Small Business Small Business: $1 million to $10 million in sales-dedicated RMs Express: Less than $1 million in sales handled by KeyCenters Private Banking/Wealth Management Managed Trust Assets: Assets Under Administration: Average Loans and Leases: Average Deposits: $17.7 billion 3.2 billion 4.4 billion 4.8 billion Generate and sustain profitable, organic revenue growth Develop human capital Execute on sales-service-risk culture Acquire and expand client relationships Enhance delivery channels Revenue (TE) $ 511 $ 555 $ 552 $ 554 $ 528 Net Income Average Loans and Leases 20,004 20,022 19,801 19,626 19,562 Average Deposits $ 47,784 $ 47,427 $ 46,655 $ 46,253 $ 46,192 ROAAE 2.50% 5.19% 13.49% 14.84% 16.40% Average FTE 8,565 8,474 8,527 8,453 8,380

4 Commercial Banking Beth E. Mooney Community Banking Hugh Donlon Regional President, Northeast Wes Lawrence Regional President, Pacific Northwest Charles W. Sulerzyski Regional President, Great Lakes Maria Coyne Administration Cindy Crotty Commercial Banking Segment William M. Lettig Agriculture/Native American Segment Commercial Banking provides midsize businesses across the branch network with a broad range of services, including commercial lending, cash management, equipment leasing, investments, succession planning, capital markets, derivatives and foreign exchange. Commercial Banking also includes the Native American Financial Services Segment and the Agriculture/Agribusiness Segment. Within all of Key s 23 Districts staffed by 137 Commercial Bankers Approximately 4,600 clients with annual revenues of $10 to $250 million Profitable revenue growth Capital management and asset quality Focus on building enduring client relationships Rigorous sales management through performance tracking Revenue (TE) $ 93 $ 90 $ 101 $ 101 $ 101 Net Income Average Loans and Leases 8,936 9,142 9,073 8,844 8,523 Average Deposits $ 3,776 $ 3,624 $ 3,723 $ 3,691 $ 3,585 ROAAE 7.96% 5.31% 10.70% 10.11% 14.79% Average FTE Commercial Banking - Industry Distribution Real Estate Capital and Other 3% Corporate Banking Service Construction Retail Trade Trans/Communic/Utility Commercial Banking Loans & Leases Geography Northeast 23% 6% Great Lakes 33% Agriculture Finance/Insur/Real Est 6% 9% Northwest/Rocky Mountains 44% Wholesale Trade 16% Manufacturing 24% Services 26%

5 Real Estate Capital and Corporate Banking Services E.J. Burke Group Head Pam Carson Global Treasury Management William F. Hipp Institutional Capital, Homebuilder, Healthcare Norman V. Nichols Income Property Group Marty L. O'Connor National Bank Servicing & Support Richard Owens Bank Capital Markets Public Sector Daniel Walsh Commercial Mortgage Private Equity Real Estate Capital is a national business that provides construction and interim lending, permanent debt placements and servicing, equity and investment banking, and other commercial banking products and services to developers, brokers and owner-investors. This unit deals primarily with nonowneroccupied properties (i.e., generally properties in which at least 50% of the debt service is provided by rental income from nonaffiliated third parties). Particular emphasis has been placed on providing clients with finance solutions through access to the capital markets. # 2 Lead Arranger based on volume, and #4 Lead Arranger based on deals in the U.S. Real Estate Syndications market (1Q09) # 2 REIT Lead Arranger by volume and deals in the U.S. Real Estate Syndications market (1Q09) # 6 Commercial Mortgage Loan Servicer in the U.S. (4Q08) Corporate Banking Services provides cash management, interest rate derivatives, and foreign exchange products and services to clients throughout the Community Banking and groups. Through its Public Sector and Financial Institutions businesses, Corporate Banking Services provides a full array of commercial banking products and services to government and not-for-profit entities, and to community banks. 38 major markets covered by 29 offices in Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Texas, Utah, Washington and District of Columbia Real Estate Capital 1,000 clients Nonowner occupied multi-family, single family, office, industrial and retail, including neighborhood centers anchored by top tier grocery stores for developers with capital needs of $3 - $30 million National developers, REITs, public and private companies with assets greater than $750 million Permanent Finance CMBS loans, agency (Fannie Mae DUS TM, Freddie Mac Program Plus and FHA), and institutional (life company and pension fund) placement products Real Estate Investors Advising domestic and international institutional and private clients Reduce Risk Operate a smaller, more profitable balance sheet Continue to aggressively reduce exposure to the housing market Revenue (TE) $ 171 $ 162 $ 96 $ 235 $ 83 Net (Loss) Income (270) (54) (57) (125) (14) Average Loans and Leases 16,567 16,604 16,447 17,086 16,497 Average Deposits $ 9,987 $ 10,390 $ 10,446 $ 10,460 $ 9,784 ROAAE (45.38)% (10.12)% (11.16)% (23.28)% (3.00)% Average FTE 1,024 1,107 1,209 1,228 1,233 Geography - Nonowner occupied Southwest 9% Midwest 14% Central 1 Northeast 17% West Southeast 22% 23% Property Type - Nonowner occupied Warehouses Land and development 7% Health facilities 9% Other 11% Office buildings 11% Residential properties 14% Multi-family properties Retail properties 21% 22%

6 Equipment Finance Adam D. Warner Equipment Finance Michael Swartz Lease Advisory/Distribution Services Equipment Finance meets the equipment leasing needs of nearly 100,000 companies worldwide and provides equipment manufacturers, distributors and resellers with financing options for their clients. One of the largest bank-affiliated leasing companies based on originations One of the industry s most complete direct and vendor technology platforms Worldwide Headquarters: Superior, CO U.S sales offices in major cities across 25 states Management and operations based in Chicago, Illinois; Albany, New York; London, England; Hong Kong, China; and Sydney, Australia Commercial Vendor Government Advisory & Distribution Services Expand distribution Increase effectiveness of Institutional, Commercial and Business Banking group alignments to promote leasing and cross-selling (80% Solution cross-sell program) Align resources to vertical markets and vertical vendor partners Maintain strong credit quality Revenue (TE) $ 102 $ 86 $ 111 $ (696) $ 93 Net (Loss) Income (38) (278) (27) (514) (16) Average Loans and Leases 9,091 9,548 10,013 10,326 10,596 Average Deposits $ 17 $ 15 $ 20 $ 21 $ 14 ROAAE (21.71)% (124.69)% (11.95)% (225.69)% (6.94)% Average FTE Marine Material Energy Machine Tool Telecom Medical Construction FF&E Rail Other Aircraft Transportation IT Equipment Portfolio/Asset Breakdown 1% 2% 4% 4% 4% 6% 10% 12% 13% 16% 18%

7 Institutional and Capital Markets Amy K. Carlson Debt Capital Markets, Origination and Structuring Charles F. Clarke Jr. M&A and Private Capital Christopher W. Gorman KeyBanc Capital Markets Andrew J. Paine Industrial and Energy Douglas W. Preiser Institutional Equities & Debt Capital Markets, Sales and Trading Robert L. Wagner Victory Capital Management Institutional and Capital Markets provides through KeyBanc Capital Markets products and services to large corporations and middle-market companies. These products and services include commercial lending, treasury management, investment banking, derivatives and foreign exchange, equity and debt underwriting and trading and syndicated finance. Victory Capital Management manages or gives advice regarding investment portfolios for a national client base, including corporations, labor unions, not-for-profit organizations, governments and individuals. These portfolios may be managed in separate accounts, common funds or the Victory family of mutual funds. Institutional Bank 13 locations staffed by 162 institutional and national commercial bankers Institutional Bank Approximately 1,400 clients with annual revenues of over $250 million Focused on 6 sectors: consumer, energy/utilities, financial sponsors, industrial, diversified industries, and technology Victory Capital Management Assets Under Management (including Austin Capital Management): $45.8 billion (Total Key AUM: $60.2 billion) Grow revenue by increasing share of wallet Expand our focused client base Maintain asset quality Strategically allocate capital Revenue (TE) $ 176 $ 200 $ 185 $ 229 $ 160 Net (loss) Income (101) (192) Average Loans and Leases 8,948 9,352 8,363 7,898 7,632 Average Deposits $ 1,773 $ 1,442 $ 1,479 $ 1,384 $ 1,460 ROAAE (33.33)% (57.39)% 11.77% 12.83% 7.94% Average FTE Institutional Bank Loan Portfolio Victory Capital Management - AUM Financial Sponsors 1% Diversified Industries 9% Fixed Income 12% Consumer 1 Money Market 20% Technology Industrial Energy/Utilities 17% 24% 34% Securities Lending Equity 28% 40%

8 Consumer Finance Gregg Strong Commercial Floor Plan Lending Steven Dodd Education Lending Commercial Floor Plan Lending provides financing to auto dealers. Education lending is one of the largest education payment solutions providers (8 of loans are online approvals). Education Lending is located in Cleveland, Ohio; Boston, Massachusetts; and Warwick, Rhode Island. Commercial Floor Plan Lending is located in Cleveland, Ohio. Increase profitable originations Increase cross-sell through retail branch channel Expand distribution Revenue (TE) $ 88 $ 86 $ 95 $ 104 $ 103 Net (loss) Income* (162) (139) (84) (74) (18) Average Loans and Leases 11,591 11,964 12,246 12,562 9,437 Average Deposits $ 437 $ 458 $ 494 $ 422 $ 619 ROAAE* (60.95)% (56.60)% (35.51)% (32.11)% (7.94)% Average FTE * From Continuing Operations