IMPORTANT NOTES TO CUSTOMERS THE BASICS

Transcription

1 WHOLESALE/RESELLER S POLICIES & IMPORTANT NOTES TO CUSTOMERS THE BASICS The word Reseller refers to registered Wholesale clients ordering for business purposes: Please do not order without careful consideration, as labor cost will be charged. Our products are dedicatedly handmade and take days to finish. A reseller is solely responsible to comply with local laws before accepting dental cap orders. i.e. Many state may require parental consent for dental caps. It is sole responsibility of resellers to advice their clients to consult with their dentists for recommendation before placing any order. Resellers carry the sole responsibility to provide details to clients about proper dental hygiene and grill cleaning instructions. Resellers are advised to use disposable gloves prior to taking dental molds. Resellers are responsible for informing clients to threat caps and grillz as pieces of jewelry instead of dental products. Please advise clients that gold caps can fade due to body acid, body temperature, smoking, and drinking. Resellers must inform their clients about approximate delivery time. Rush orders are generally discouraged due to greater possibility of product imperfection. Resellers are solely responsible for providing accurate product details. The responsibility lies on the reseller to communicate accurate client preference to use for any design creation and modification. Resellers are responsible for accepting deposits for order before asking us to start a work. All order shipped out to resellers will return back to us if no one is available to accept the package or no one picks up the package from the shipping company's local station. We are not responsible for product not collected within this time period. We will charge re-delivery charges and processing fees if we need to re-ship a package. All our product are precision made to the highest standard. We accept no responsibility for damage after collection. We are happy to help resellers by providing Drop Shipping service. Resellers are responsible for all shipping and insurance charges. It is the responsibility of resellers to inform us about insurance value of each package if they feel a package requires insurance prior to us shipping custom, retail or repair work. Johnny Dang & Co assumes limited (see below for details) liability for damages to packages or products during shipment unless proper insurance amount is requested for packages prior to shipping. Shipping costs listed on reseller s package is only for shipping within the U.S. International shipping costs vary by destination.

2 Prices may change at any time without notice. Resellers are advised to confirm prices prior to order placement. All promotional prices or discounts are only valid during the promotion period. Tax ID/Reseller s Permit/Business License: Detailed Policy Information We are a wholesale company, customer purchase our product for resell therefore we request some business relate document before we process the orders. We must have signed tax form and a photo copy of your Tax ID number and a photocopy of a government issued photo ID on file to process your orders. Resellers are advised to mail these documents along with their first order. We are always here to provide startup companies instructions to obtain necessary tax documents. Payment Options The only payment method accepted from new wholesale client/resellers is cash or same as cash payments like money order, wire transfer and cashier s check. Credit/debit card and personal/business check payments are accepted from customers with good track record with Johnny Dang & Co. We can, however, make certain exceptions in extraordinary circumstances. Clients are subject to similar verification process disclosed on the FAQ page Memorandum Available only to approved resellers with well established business relationship with Johnny Dang & Co. Subject to credit inquiry. Processing and Turnaround time (Excludes shipping time, weekends and national holidays) We thrive to promptly serve our customers and we also understand the urgency of each order made by wholesale clients/resellers due to the agreement they have with their customers. We are often quoted as among the fastest in custom jewelry manufacturing process coast to coast. While we try our best to expedite production for every wholesale order, certain delay may be caused by unforeseen circumstances and clients will be duly notified about any delay in production process. Customers requiring expedited processing/production must notify us either in writing or by indicating it in the order form when sending order request. Orders can be ed to wholesale@tvjohnny.net or faxed to Mailing address to mail orders can be found here

3 Custom Pendant, Ring, Earring, watch: 7-15 business days depending on complexity of work (excludes days to complete and confirm design work). Custom Necklace and Bracelet: business days. Grillz/Diamond Caps: Solid and Basic designs: 2 business days Channel, Pave, hand prong, Invisible block setting: 3-4 business days Invisible hand setting: 7-9 business days. Warranty Products that are custom made cannot be returned under any circumstances. We will provide a design/mock up of the product before production begins. Due to the fact that all of our products are custom made for each individuals we are not able to issue any refunds to our customers. However, we do believe in our customers satisfaction. Our products are of highest quality and goes through rigorous quality inspection before they are shipped to customers. Grills: Grills, like most dental products and personalized body jewelry, often need minor adjustment according to match customer's comfort level. If our grills do not fit properly reseller s must follow instructions found here first to perform minor adjustments prior to contacting us. If problem still persists then the only option would be to send the grill back along with old and new molds so that we can tighten and adjust the grill. Please call the customer service line ( x101) before mailing your grill. We must receive your call within 7 business days after you have received your grill. Once you have called the customer service line you must mail the grill back within the next 10 business days. Once we receive a grill we will then examine why the product did not fit and try to adjust the grill. If it is determined that any grill did not fit due to our negligence we will remanufacture that grill after we have tried all other ways to make the grill fit. Grills not fitting due to improper molding are subjected to redo fees. Johnny Dang Custom Watches: Warranty on movement 1 Year

4 Warranty on diamond setting Warranty on diamonds Extended warranty-covers Movement, setting and diamonds 1 Year (No charge reset) Lifetime $300/year Resellers interested in carrying Johnny Dang & Co watches in their inventory can purchase watches and return them for store credit or full refund minus a restocking fee. Watches must be in brand new condition to be considered for refund or credit. Custom Jewelry: All sales are final. There are no refunds or exchanges. Modification may be performed for appropriate fee. While we meticulously inspect each product before shipping, some settings may not be as strong as the rest resulting in missing diamonds. The following warranty applies in such situation: Warranty -General Warranty on diamond setting Warranty on diamonds 1 Year 1 Year (No charge reset) Lifetime Resellers are responsible for any charges incurred due to missing diamond replacement. Silver Jewelry All sales are final. We will only fix manufacturing defects. All products are thoroughly checked before shipping. Please note: Silver tarnishes a lot faster than gold. Remember, the more humid the climate the faster silver will tarnish. Repair, plating and cleaning services All repairs, plating and cleaning services performed by us are under warranty for 60 days from the date of delivery. This warranty excludes damages caused by any chemical treatment or accidental breakage. Appraisals Complimentary Jewelry appraisals are available with jewelry purchases over $5, An appraisal will be provided with custom jewelry worth over this amount if requested. Jewelry appraisals include the suggested retail value or the cost it would be to replace the piece of jewelry. Appraisals also include technical specifications, such as: diamond weight, metal weight, diamond shape, and diamond clarity. Resellers can also purchase appraisals for diamond products both made by us and other manufacturers for a flat fee of $50. Unusually high value jewelry and large solitaire diamonds may require a higher appraisal

5 fee. Shipping Policy For safety and security purpose, order can only be shipped to the registered address unless shipping instructions is received in writing. Orders are shipped using Fedex Standard Overnight. Fedex Priority Overnight (for morning and Saturday delivery), Fedex 2 nd day, Fedex Express Saver, USPS Express (Overnight), and USPS Priority mail (2-3 days). UPS and DHL shipping is only available if reseller schedule pick up of packages from our factory. Automatic tracking notifications are generally provided for resellers with addresses. Resellers must visit the carrier s website or call them directly to track a package. COD amount and tracking number for COD packages will be notified either via or by phone. Customers are responsible for having COD payment ready to accept delivery. Delivery may be delayed if payment is not ready at the time of delivery. Shipping Fee Chart: Shipping Service Cost Speed* Fedex Standard Overnight $25 Next business day Fedex Priority Overnight $40 Next business day morning Fedex Priority Overnight with Saturday delivery $50 Next day 1 PM Fedex 2 nd day $15 2 nd business day USPS Express $20 Next day USPS Priority $ days Insurance $1/$100 insured N/A Delivery speed may vary based on delivery location. Saturday is counted as a business day for USPS shipments. Saturday delivery fee applies for any packages shipped using Fedex. Reseller s are responsible for shipping and shipping insurance for packages shipped to and from JD&CO factory. It is the sole responsibility of the reseller to insure packages for the full value of each package when mailing packages to JD &CO. Resellers are responsible for notifying JD& CO about insurance value for any jewelry sent for repair for return insurance purpose. A discounted shipping and insurance price is available and will be offered to resellers asking for insurance for packages shipped by JD&CO. Packages without any insurance request and shipped via Fedex will be automatically insured for upto $500 by Johnny Dang & CO. Please call wholesale customer service for details.

6 Johnny Dang & Co concludes all responsibility for packages once packages are handed over to the shipping service provider. Packages are only insured by Johnny Dang & CO for the requested value specified prior to shipping by resellers. Johnny Dang and CO assumes liability for up to $100 per item shipped unless a higher value declaration is requested by the recepient/reseller. A $100 processing fee applies to any claims handled by JD&CO. Johnny Dang & Co must be notified about any damages to a package or about lost packages. But the recipient must first notify the shipping service at the time of delivery or within 24 hours from the delivery commitment time if delivery does not take place. Damaged merchandise must be reported to Johnny Dang & Co within 48 hours from delivery so that insurance claim process can be initiated. Damaged jewelry will be repaired or replaced based on the insurance obtained for the package. Opting out of taking insurance for the package will be deemed as the reseller assuming all risk for the content of the package during shipment from JD& CO factory. Resellers are responsible for any charges incurred due to repair work performed on damaged product or the cost for a replacement product if a request for insurance was not submitted to JD&CO. In case of a total loss of a package for a fully insured package, Johnny Dang & CO will deduct any unpaid or COD amount from the insurance claim check up to the full amount of the balance from orders shipped in the missing package. The remainder of the claim fund will be used for product replacement. Johnny Dang & CO will be accountable for up to $100 each item shipped in the package. Johnny Dang & Co will generally insure domestic outgoing package for up to $20000 if a NON COD package (Fully paid orders) is shipped overnight (to most locations) using USPS express mail. Resellers are responsible for COD fees up to $15 for each package shipped using COD service. Packages involving COD may be insured by Johnny Dang & CO for up to $2500 so that the cost of all or portion of the product manufactured by Johnny Dang & CO can be recovered in case of a complete loss of package. In such event Johnny Dang & CO can not be held liable for any other content of the package that was not asked to be insured by the reseller. Once insurance claim is resolved, a reseller has the option to reorder the product. Johnny Dang & CO and company will retain the replacement cost of the original product in the event the reseller does not place another order for the same or another product and a deposit was not paid when order was placed. In the event a deposit was received, resellers will have the option to receive a full refund of their deposits or receive store credit. Product estimated shipping time can greatly vary depending on type of product ordered. Please see Turnaround time frame above. All in-stock products usually ship within 48 hours. Custom product shipping time varies. An approximate shipping date will be provided when order has been finalized. Saturday delivery for COD packages will be subject to a $20 Saturday delivery fee in additional to the standard shipping charge. Drop shipping is available for products fully paid products. Packages can be shipped using reseller s information in the shipper information field domestically and internationally. Request for drop shipment is required in writing. Product must be insured for the full value when drop shipped.

7 Pricing & Advertisements Jewelry on flyers and other advertisements is enlarged to show detail. All diamond weights are approximate. Chain is not included in pendant price. There may be additional charges for jewelry sizing. We make every effort to avoid errors in pricing and product information, however, if a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in U.S. dollars. We reserve the right to change prices without any notice. Resellers are requested to keep themselves up to date with the gold and platinum market price. All photographic, clerical, typographical and printing errors are subject to correction. Special Sale Section from is excluded from wholesale pricing. Wholesale prices of two identical products may be different due to diamond quality differences. Resellers are allowed to use Authorized Dealer of Johnny Dang & Co in their advertisements. Resellers must not misrepresent themselves as Johnny Dang & Co employees. Johnny Dang & Co will always try to beat competitors prices. Resellers must submit a printed quotation from another manufacturer or a published advertisement in order for us to match or beat prices. Exchange and Returns Policy Because all jewelry is custom made we do not offer refunds. Except in the event that any part of our products prove defective, in either materials or manufacturer; in this case we will repair or replace it within 30 days of the purchase, free of charge. Custom Pendants may be traded in for new products. Resellers are allowed to provide their own gold and diamonds. 1 and half times ( pendant estimated weight X 1.5) gold is needed for casting. Unused gold can be used as payment or can be returned to customer. Gold Teeth Liability 18k gold is recommended for permanent caps. Resellers assume all responsibility when ordering permanents in 10k or 14k. Single cap lower than 18k are excluded from our warranty terms and conditions. For our retail terms and policies please visit: If you have any questions regarding the policies outlined on this page, please contact our customer service department: ext. 101