LEDGlow s Dealer Terms and Conditions
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1 Minimum Advertised Price Policy (MAP) LEDGlow s Dealer Terms and Conditions LEDGlow Lighting, LLC. This MAP policy covers all LEDGlow resellers located in the United States. Although resellers remain free to establish their own resale prices, LEDGlow will, without assuming any liability, unilaterally impose sanctions as described in this policy against resellers who advertise applicable LEDGlow products at prices below those specified. LEDGlow will not discuss any conditions of acceptance related to this MAP policy, as it is non-negotiable, and will not be altered for any reseller. LEDGlow neither solicits, nor will it accept, any assurance of compliance with this MAP policy. MAP applies only to minimum resale prices established by LEDGlow from time to time. The current listing of products and applicable MAP prices are available on LEDGlow s Dealer Pricing Sheet. The products and MAP may be changed from time to time at LEDGlow s sole discretion. LEDGlow resellers are responsible for remaining current with MAP policy, products and pricing. The MAP policy applies to all advertisements of specific LEDGlow products in and all media including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio and public signage. In the event a reseller chooses not to follow the LEDGlow MAP policy, sanctions will be unilaterally imposed by LEDGlow. Violations of MAP policy shall be or the willingness of the reseller to bring its prices into compliance with the MAP policy. In addition to the above, failure to adhere to the MAP policy may result in LEDGlow rescinding all authorized dealer rights. LEDGlow reserves the right at any time to modify, suspend, or discontinue the MAP policy in whole or in part or designate promotional periods during which the terms of the policy change or designate periods of time during which the policy is not applicable. LEDGlow s Sales personnel have no authority to modify or grant exceptions to this policy or have any communications with any reseller regarding violations of this MAP policy. Trademark Policy for Resellers and Distributors The policy sets forth general guidelines for the use of trademarks owned by LEDGlow Lighting, LLC. and /or its affiliated entities ( LEDGlow ) in conjunction with the promotion, distribution or sale of LEDGlow Lighting, LLC s products and services. Proper use of LEDGlow trademarks can only be determined by the LEDGlow Lighting, LLC. LEDGlow trademarks include, without limitation, LEDGlow ( LEDGlow Trademarks ). These trademarks, among many others, are registered by LEDGlow Lighting, LLC. in the Principal Register of the U.S. Patent and Trademark office, as well as other countries around the world.
2 LEDGlow s Trademark Rights As the owner of its trademarks, LEDGlow Lighting, LLC. has the exclusive right to use its trademarks, as well as the right to stop others from using its trademarks, or designations that are confusingly similar to LEDGlow s trademarks, improperly or without authorization. Identification of LEDGlow s products or services is the sole permissible use of LEDGlow trademarks and logos. No LEDGlow trademark or logo may be incorporated into or used as part of a third party s own logo, company name, product logo, address, domain name or otherwise. LEDGlow s trademarks and logos may not be used in any way that is likely to be confusing, misleading or deceptive as to the true identity or source of products, services, materials, and images. A mark that is misleadingly or confusingly similar in design or appearance to any LEDGlow mark infringes on LEDGlow s trademark rights and may not be used. Using a LEDGlow trademark in any manner which is likely to disparage, dilute, or negatively affect LEDGlow s reputation is also prohibited. LEDGlow s trademark or logo may not be used in a way that is likely to imply that the user, its products or its services are endorsed by, sponsored or affiliated with LEDGlow without written permission from LEDGlow Lighting, LLC. Use of LEDGlow s trademarks on a website in such a manner that leads visitors to believe that the website is owned, operated by, sponsored or otherwise associated with LEDGlow. Use of the LEDGlow trademarks as part of a domain name or URL. Use of the LEDGlow trademarks to advertise the reseller or distributor as a preferred or official outlet, reseller or distributor, including use in paid search ads and banner display ads, without prior written consent. Use of any images that are owned by LEDGlow Lighting, LLC. without consent from LEDGlow is prohibited. The above list of impermissible uses of LEDGlow s trademarks and logos is not exhaustive. LEDGlow will pursue its legal rights against those who engage in any of the aforementioned activities or any other activities which infringe on LEDGlow s trademark rights. Amazon Marketplace Policy Any reseller who chooses to list LEDGlow Lighting, LLC s products on the Amazon Marketplace must be first be pre-approved by LEDGlow. Any account that has not been preapproved by LEDGlow Lighting, LLC. will be terminated immediately.
3 LEDGlow One Year Non-Transferrable Limited Warranty and Disclaimer LEDGlow Lighting, LLC. LEDGlow Lighting, LLC ("LEDGlow") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that this Product will be free from defects in material or workmanship for a period of one (1) year from the purchase date. This warranty does not cover any Product that is (1) installed incorrectly, or (2) damaged by collisions, vandalism, other accidents, or similar causes. For a period of one (1) year from the date of purchase, at no charge to the Purchaser, LEDGlow will repair or replace this Product if it is determined by LEDGlow to be defective. After the warranty period, the Purchaser must pay all charges for parts and labor. Coverage under this warranty is only valid within the United States, including its territories, as well as in certain other countries. Purchasers should check our website, to determine the warranty coverage in the countries in which they are located. LEDGlow does not warrant the installation of the Product, which is the sole responsibility of the Purchaser. Installation should be done by licensed professionals. Improper installation may cause damage to the Product and any vehicle in which it is installed, and may cause burns and electrical injury to individuals. LEDGlow's warranty does not cover any expenses incurred in removing Products that are defective or re-installing replacement Products in their place. During the warranty period, to have the Product repaired or replaced, the Purchaser must return the Product, freight prepaid by the Purchaser, to LEDGlow (but for customers in the contiguous United States, LEDGlow will pay the shipping charges if any Product fails during the first thirty (30) days after purchase). The Product must be returned in its original carton or in a similar package affording an equal degree of protection. LEDGlow will return the repaired or replaced Product, freight prepaid, to the Purchaser. LEDGlow does not provide Purchasers with temporary replacement units during the warranty period or at any other time. This limited warranty is non-transferrable and will automatically terminate if the original retail consumer purchaser resells the Product or transfers the vehicle on which the Product is installed. An "original retail consumer purchaser" is a person who originally purchases the Product, or a gift recipient of a new Product that is in its original packaging and unopened. This limited warranty is subject to all of the following terms and conditions:
4 LEDGlow One Year Non-Transferrable Limited Warranty Terms and Conditions LEDGlow Lighting, LLC. 1. NOTIFICATION OF CLAIMS; WARRANTY SERVICE: If Purchaser believes that a Product is defective in material or workmanship, written notice with an explanation of the claim shall be given promptly by Purchaser to LEDGlow. All warranty claims must be made within the warranty period, and any Products returned to LEDGlow must be shipped in accordance with LEDGlow's procedures (including use of RMA numbers supplied by LEDGlow after notification). The repair or replacement of any Product or part thereof shall not extend the original warranty period. The specific warranty on the repaired part only shall be in effect for a period of ninety (90) days following the repair or replacement of that part, or the remaining period of the Product warranty, whichever is greater. 2. EXCLUSIVE REMEDY; ACCEPTANCE: Purchaser's exclusive remedy and LEDGlow's sole obligation is to supply (or pay for) all labor necessary to repair any Product found to be defective within the warranty period and to supply new or rebuilt replacements for defective parts. LEDGlow will refund the purchase price for such Product only if repair or replacement fails to remedy the defect. Purchaser's failure to make a claim as provided in paragraph 1 above or continued use of the Product shall constitute an unqualified acceptance of such Product and a waiver by Purchaser of all claims thereto. 3. EXCEPTIONS TO LIMITED WARRANTY: LEDGlow shall have no obligation to Purchaser with respect to any Product that is subjected to any of the following: abuse, improper use, negligence, accident, modification, failure to follow the operating procedures outlined in the user's manual, failure to follow the maintenance procedures in the service manual for the Product, attempted repair by non-qualified personnel, operation of the Product outside of the published environmental and electrical parameters, or if the Product's original identification (trademark, serial number) markings have been defaced, altered, or removed. LEDGlow excludes from warranty coverage Products sold AS IS and/or WITH ALL FAULTS. LEDGlow also excludes from warranty coverage any consumable items such as fuses and batteries. All software and accompanying documentation furnished with, or as part of the Product is furnished "AS IS" (i.e., without any warranty of any kind), except where expressly provided otherwise in any documentation or license agreement furnished with the Product. 4. PROOF OF PURCHASE; REGISTRATION: The Purchaser's dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility. Registration of any Product or of this limited warranty is voluntary, and failure to register will not diminish any rights available under this warranty. DISCLAIMER OF WARRANTY
5 Disclaimer of Warranty EXCEPT FOR THE FOREGOING WARRANTIES, LEDGLOW HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE OR IN ANY OTHER STATE STATUTE. Limitation of Liability THE LIABILITY OF LEDGLOW, IF ANY, AND PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT FOR WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL LEDGLOW BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER. GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of New Jersey, U.S.A., and the United States of America, excluding their conflicts of laws principles. The courts of Camden County, New Jersey, shall have the exclusive jurisdiction over any legal action with respect to this warranty. This limited warranty gives specific legal rights. You may also have other rights that may vary from state to state or from country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. You are advised to consult applicable state or country laws for a full determination of rights. Warranty Shipping Responsibility Warranty shipping is only valid within the Contiguous United States. For defective products, LEDGlow Lighting will cover all shipping charges to and from the Dealer within 30 days of the delivery date. After 30 days, Dealers are responsible for sending defective products back to us and LEDGlow will pay for the return shipping cost. If a product is returned for testing and is determined to be in perfect working condition by our Technical Support Department, you will be responsible for ALL shipping costs. LEDGlow is not responsible for any package that is lost in transit while being returned to our facilities.
6 Please insure all packages being returned to minimize your liability if your package is lost or damaged. Stock Orders We are aware that dealers may place stock orders and that our product may not be sold right away. Therefore, we are happy to honor the warranty from your customer s date of purchase, as long as it is within 6 months of the stock order and you provide us with a sales receipt for verification. For any item sold after the 6 month period, the warranty will begin at the 6 month mark from the original stock order purchase date. Additional Warranty Terms All warranty issues must be set up by the Dealer. Please notify your customers that if they run into any issue to contact you and we will work with you to get the issue resolved as quickly as possible. Returns and Exchanges After 30 days from the date of delivery, all sales are final. Returns will only be permitted if LEDGlow is contacted within 30 days of the delivery date. Any product that is being returned MUST have an RMA number attached to it. Packages that we receive without an RMA number will be refused upon delivery and will be sent back to the customer. RMA numbers can be obtained by contacting our Customer Support Department and are only valid for 15 days from the issue date. When returning/exchanging any product, all merchandise must be in NEW condition, in the original packaging and must contain all accessories and instructions manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Customers are responsible for ALL shipping charges when returning/exchanging an item. If an item is being returned, we will issue your refund in the form of your original payment, and may take up to 7 days to process once we receive the product. Once your refund is submitted, it may take 7 to 10 business days to post to your bank account or applied to your credit card. Shipping Error If you received the wrong merchandise, please contact us within 14 days and we will send you a return postage label. Once the merchandise is received back at our location, we will ship out the correct merchandise.
7 All shipping errors, incorrect products or quantities will be shipped out via the same method your original order was shipped. Shipping methods can be upgraded at your expense. Damaged Packages If you receive your package and the product is damaged, contact LEDGlow s Customer Support Department immediately. Once the damaged package is reported, you must keep all contents and original packaging for 7 business days. Refused Packages If you refuse a package from our company, you are responsible for any and all charges that are incurred for shipping. Any refunds issued for refused packages will be the total subtracted cost of any and all shipping charges (original and return shipping charges). International customers are responsible for all shipping charges, as well as all incurred brokerage fees. If you would like to have your order reshipped, you must pay for all shipping charges again, along with any return postage costs. Undeliverable Packages If a package is returned to us due to an undeliverable or an incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued with the total subtracted cost of all shipping charges. For International customers, the refund will be the total subtracted cost of all shipping charges and incurred brokerage fees. Additional Terms and Conditions LEDGlow Lighting, LLC. reserves the right to rescind all authorized dealer rights and privileges at any time. Any authorized dealer whose account is inactive for a minimum of 9 months must reapply for authorized dealer status. If LEDGlow Lighting, LLC. has reason to believe that this application is not accurate or includes false information, LEDGlow reserves the right to deny this reseller application. LEDGlow reserves the right to deny any application. Dealers located in the state of New Jersey are required to complete and submit NJ Sales Tax Form ST-3 (NJ Sales Tax Exemption Resale Certificate) While we try to ensure accuracy, LEDGlow Lighting, LLC. reserves the right to correct any errors in pricing and/or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description.
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