Establishing a shared service provider to UNIQA in SEE region

Transcription

1 Establishing a shared service provider to UNIQA in SEE region Šibenik, 2 nd June 2016 Jiri Mittner Managing Director Mobile: Mobile: jiri.mittner@stech.rs Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 1

2 Agenda Recap history TOM, stech, SEE Strategy, score stech mission statement Business analysis HUB SEE SEE Strategy Roadmap score big picture score benefits in summary SEE Strategy critical preconditions SEE Strategy achievements up to now Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 2

3 Recap history stech TOM score Standardization of business processes in SEE Sharing of IT solutions, cost reduction, SEE strategy, stech Shared core insurance system score Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 3

4 stech mission statement 1 stech provides services in: Software development (incl. solution designing, project management, maintenance) Business analysis, target operating business model (TOM) Insurance product modelling (VP/MS) 2 stech is a shared service provider to UNIQA insurance companies in SEE region. 3 stech enables UNIQA companies in SEE region to benefit from sharing of modern costefficient solutions aligned with UNIQA target operating business model stech d.o.o. Belgrade is located in Belgrade, Serbia and it is a 100% subsidiary of UNIQA International AG, based in Vienna. PL CZ SK AT HU RO HR BA RS BG ME KO MK AL UA Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 4

5 Business Analysis HUB SEE UNIQA HR UNIQA BA UNIQA RS UNIQA ME UNIQA BG Business Analysis HUB SEE Shared business representative: Collect, analyze, specify Align with TOM Standardize Order and prioritize IT shared solution Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 5

6 SEE Strategy Roadmap v21 Business content removed before distribution Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 6

7 score big picture Country-specific iproduct VP/MS models score = shared core insurance system iproduct VP/MS interface score main principles % alignement with TOM DMS score 2. Multi-tenancy ( Mandantenfähigkeit ) 3. Multi-language capability shared platform icallcenter 4. Multi-currency capability 5. Product-agnosticism (all product logic is interface located in iproduct VP/MS models) countryspecific Local Fin. Local Rep. score scope = TOM Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 7

8 score benefits in summary score benefits in summary 1. Core insurance system which is 100% aligned with TOM 2. Modern IT solution based on state-of-the-art technologies 3. Sharing of development, maintenance and operating costs 4. Avoiding dependence on external providers, full control over stech 5. Sharing of system functionalities across SEE region 6. Country product portfolios are described, modelled in VP/MS and harmonized 7. Sharing of insurance products across SEE region 8. Improved time-to-market 9. Increased independence of business on IT Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 8

9 SEE Strategy critical preconditions SEE Strategy critical preconditions 1. TOM must be implemented first. IT follows business 2. Open minded approach and full support of the top management 3. Persistency, motivation and error-tolerance on all sides 4. Clear financing strategy. Save project from early cost-split discussions. Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 9

10 SEE Strategy achievements score Life running in 3/5 countries, full product portfolio score Non-Life running in 2/5 countries, part of product portfolio score Life Claims running in 3/5 countries, all claims migrated score Non-Life Claims running in 2/5 countries, all claims migrated VP/MS modelled product portfolio: Life 3/5 countries, Non-Life 2/5 DMS and BMPS running in 5/5 countries Shared icallcenter platform running in 4/5 countries Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 10

11 Thank you for attention Establishing a shared service provider to UNIQA companies in SEE region, Jiri Mittner, Šibenik, 2 nd June 2016 Slide 11