RFP for Selection of Agency for Supply, Implementation, Maintenance of Airport Taxi Management System And Mobile Application on SaaS Model

Transcription

1 RFP for Selection of Agency for Supply, Implementation, Maintenance of Airport Taxi Management System And Mobile Application on SaaS Model REF No: KSTDC/ /TAXI/IND18 1 P a g e

2 1.1 TABLE OF CONTENTS 1. LETTER OF INVITATION INFORMATION TO AGENCIES INTRODUCTION CLARIFICATION AND AMENDMENT OF RFP DOCUMENTS PREPARATION OF PROPOSAL SUBMISSION, RECEIPT AND OPENING OF PROPOSALS PROPOSAL EVALUATION NEGOTIATIONS AWARD OF CONTRACT PERFORMANCE SECURITY DISCLOSURE REGARDING EVALUATION PROCESS DATA SHEET TECHNICAL PROPOSAL - STANDARD FORMS TECHNICAL PROPOSAL SUBMISSION FORM AGENCY/ FIRM S REFERENCES COMMENTS AND SUGGESTIONS OF AGENCY DESCRIPTION OF THE OBJECTIVES TEAM COMPOSITION AND TASK ASSIGNMENTS POWER OF ATTORNEY OF AUTHORIZED SIGNATORY FORMAT FINANCIAL CAPACITY OF THE BIDDER FINANCIAL PROPOSAL - STANDARD FORMS FINANCIAL PROPOSAL SUBMISSION FORM TERMS OF REFERENCE ABOUT KARNATAKA STATE TOURISM DEVELOPMENT CORPORATION (KSTDC) OBJECTIVES OF THE RFP SCOPE OF SERVICES DEVELOPMENT & IMPLEMENTATION OF SAAS MOBILE APPLICATION EXISTING APPLICATION OVERALL SCOPE OF SERVICES KSTDC S PAYMENT CALCULATION TECHNICAL SPECIFICATION REQUIREMENTS FUNCTIONAL REQUIREMENT SPECIFICATIONS AIRPORT TAXI MANAGEMENT & MOBILE APPLICATION P a g e

3 8. SERVICE LEVEL AGREEMENT PURPOSE OF SLA DEFINITIONS DURATION OF SLA SLA TARGETS PROJECT MANAGEMENT AVAILABILITY MANAGEMENT SAAS BASED FLEET MANAGEMENT SYSTEM PERFORMANCE MANAGEMENT ISSUE SEVERITY LEVEL & RESOLUTION TIME RESOLUTION TIME INCIDENT MANAGEMENT PROBLEM MANAGEMENT CONFIGURATION MANAGEMENT BREACH OF SLA EXCLUSIONS OTHER FORMS FORM A: DECLARATION OF NOT BEING BLACKLISTED FORM B: IMPLEMENTATION EXPERIENCE FORM C: QUALITY ASSESSMENT DETAILS FORM D: PATENT RIGHTS/ COPYRIGHT INFORMATION FORM E: UNDERTAKING ON PERSONNEL FORM F: COMMITMENT ON LATEST SOFTWARE DELIVERY FORM G: PROJECT PLAN & RESOURCE DEPLOYMENT PLAN FORM H: DECLARATION OF ACCEPTANCE OF TERMS AND CONDITIONS IN RFP FORM I: PROFORMA FOR EARNEST MONEY DEPOSIT (EMD) FORM J: OEM AUTHORIZATION TO BID CONTRACT FOR CONSULTANCY SERVICES P a g e

4 1. LETTER OF INVITATION No: KSTDC/ /TAXI/IND18 Date: 01/02/2018 Bengaluru, Karnataka Managing Director Karnataka State Tourism Development Corporation TENDER NOTIFICATION [Through e-procurement Portal only] RFP for Selection of Agency for Supply, Implementation, Maintenance of Airport Taxi Management System and Mobile at KSTDC Karnataka State Tourism Development Corporation (KSTDC), Government of Karnataka (GoK) invites Bids from Agencies to Supply, Implementation, Maintenance of Airport Taxi Management System and Mobile Application on SaaS through e-procurement portal ( Interested Agencies may submit their Request for proposals (RFP) for Supply, Installation, Commissioning, Implementation and Support Services with requisite EMD electronically through e- procurement platform at The following shall be the calendar of events of Tendering: RFP Publish Date Last date for receipt of pre-bid queries through ) Last date of receipt of Proposals Date of opening of Technical Proposal Date of Technical Presentation Date of opening of Financial Proposal Earnest Money Deposit by 18:00 hrs at 16:00 hrs Will be intimated later Will be intimated to qualified Agencies INR 50,000/- (Fifty Thousand Rupees Only) Postponement of Calendar of events (if any), subsequent notification, changes, amendments and selection/ rejection of proposal shall be intimated only through e-procurement portal and will not be published in newspapers. KSTDC reserves the right to accept or reject any or all the tenders received without assigning any reasons thereof. -Sd/- Managing Director, And Tender Inviting Authority Karnataka State Tourism Development Corporation, 4 P a g e

5 2. INFORMATION TO AGENCIES 2.1. INTRODUCTION The Client named in the Data Sheet will select a firm among those participating in RFP in accordance with the method of selection indicated in the Data Sheet The Agencies are invited to submit a Technical Proposal and a Financial Proposal, as specified in the Data Sheet (the Proposal) for Airport Taxi Management System implementation services as required for the Assignment named in the Data Sheet. The Proposal will be the basis for contract negotiations and ultimately for a signing contract with the selected Agency The Assignment shall be implemented in accordance with the phasing indicated in the Data Sheet. When the Assignment includes several phases, the performance of the Agency under each phase must be up to the Client s satisfaction before work begins on the next phase The Agencies must familiarize themselves with local conditions and take them into account while preparing their Proposals. To obtain first-hand information on the Assignment and on the local conditions, Agencies are encouraged to visit to the Client office before submitting a Proposal, and attending a pre-proposal conference as specified in the Data Sheet. Attending the preproposal conference is optional. The Agency s representative should contact the officials named in the Data Sheet to obtain additional information on the pre-proposal conference The Client will provide the inputs specified in the Data Sheet, assist the firm in obtaining licenses and permits needed to carry out the services, and make available relevant project data and reports Please note that (i) the costs of preparing the proposal and of negotiating the contract, including a visit to the Client Office are not reimbursable as a direct cost of the Assignment; and (ii) the Client is not bound to accept any of the Proposals submitted Government of Karnataka (GOK) expects Agencies to provide professional, objective, and impartial advice and at all times hold the Client s interests paramount, without any consideration for future work, and strictly avoid conflicts with other assignments or their own corporate interests. Agencies shall not be hired for any assignment that would be in conflict with their prior or current obligations to other Clients, or that may place them in a position of not being able to carry out the assignment in the best interest of the Client Without limitation on the generality of this rule, Agencies shall not be hired under the circumstances set forth below: (a) A firm which has been engaged by the Client to provide goods or works for a project, and any of their affiliates, shall be disqualified from providing consulting services for the same project. Conversely, firms hired to provide consulting services for the preparation or implementation of a project, and any of their affiliates, shall be disqualified from subsequently 5 P a g e

6 providing goods or works or services related to the initial assignment (other than a continuation of the firm s earlier consulting services) for the same project. (b) Agencies or any of their affiliates shall not be hired for any assignment which, by its nature, may be in conflict with another assignment of the Agencies As pointed out in para (a) above, Agencies may be hired for downstream work, when continuity is essential, in which case this possibility shall be indicated in the Data Sheet and the factors used for the selection of the Agency should take the likelihood of continuation into account. It will be the exclusive decision of the Client whether or not to have the downstream assignment carried out, and if it is carried out, which Agency will be hired for the purpose It is GOK s policy to require that Agencies observe the highest standard of ethics during the execution of such contracts. In pursuance of this policy, the GOK: (a) Defines, for the purposes of this provision, the terms set forth below as follows: i. corrupt practice means the offering, giving, receiving, or soliciting of anything of value to influence the action of a public official in the selection process or in contract execution; and ii. fraudulent practice means a misrepresentation of facts in order to influence a selection process or the execution of a contract to the detriment of GOK, and includes collusive practices among Agencies (prior to or after submission of proposals) designed to establish prices at artificial, noncompetitive levels and to deprive GOK of the benefits of free and open competition. (b) Will reject a proposal for award if it determines that the firm recommended for award has engaged in corrupt or fraudulent activities in competing for the contract in question; (c) Will declare a firm ineligible, either indefinitely or for a stated period of time, to be awarded GOK-financed contract if it at any time determines that the firm has engaged in corrupt or fraudulent practices in competing for, or in executing, a GOK-financed contract; and (d) Will have the right to require that, GOK to inspect Agency s accounts and records relating to the performance of the contract and to have them audited by auditors appointed by GOK CLARIFICATION AND AMENDMENT OF RFP DOCUMENTS Agencies may request a clarification of any item of the RFP document up to the number of days indicated in the Data Sheet before the Pre-Proposal conference date. Any request for clarification must be sent in writing by electronic mail / e-procurement/ post to the Client s address indicated in the Data Sheet. The Client will respond to such requests and will upload the copies of the response (Including an explanation of the query but without identifying the source of inquiry) on e-procurement portal only At any time before the submission of Proposals, the Client may, for any reason, whether at its own initiative or in response to a clarification requested by an invited firm, modify the RFP documents by amendment. Any amendment shall be issued in writing through addenda. 6 P a g e

7 Addenda shall be posted on e-procurement portal only and will be binding on Agencies. The Client may at its discretion extend the deadline for the submission of Proposals Client reserves the right not to respond to any questions or provide any clarifications, in its sole discretion, and nothing in this Clause 2.2 shall be construed as obliging client to respond to any question or to provide any clarification 2.3. PREPARATION OF PROPOSAL Agencies are requested to submit a Proposal (para 2.1.2) written in the language(s) specified in the Data Sheet In preparing the Technical Proposal, Agencies are expected to examine the documents comprising this RFP in detail. Material deficiencies in providing the information in e-procurement portal may result in rejection of a Proposal While preparing the Technical Proposal, Agencies must give particular attention to the following: (a) For assignments on a staff-time basis, the estimated number of key professional staff-months is given in the Data Sheet. The proposal shall, however, be based on the number of key professional staff-months estimated by the firm along with sub key and support staff, surveys and investigations required to be carried for a project. (b) It is desirable that the majority of the key professional staff proposed shall be permanent employees of the firm or have an extended and stable working relation with the firm. (c) Proposed key professional staff must have the minimum qualification and experience indicated in the Data Sheet. (d) Alternative key professional staff shall not be proposed, and only one curriculum vitae (CV) may be submitted for each position. (e) Reports to be issued by the Agencies as part of this assignment must be in the language(s) specified in the Data Sheet. It is desirable that the firm s personnel have a working knowledge of the Client s official language The Technical Proposal should provide the following information using the attached Standard Forms (Section 3): (a) A brief description of the Agency s organization and an outline of recent experience on assignments (Section 3.2) of a similar nature. For each assignment, the outline should indicate, inter alia, the profiles and names of the staff provided, duration of the assignment, contract amount, and firm s involvement. (b) Any comments or suggestions on the Terms of Reference and on the data, a list of services, and facilities to be provided by the Client (Section 3.3). (c) A description of the methodology and work plan for performing the assignment (Section 3.4). 7 P a g e

8 (d) A detailed description of the proposed methodology, staffing, and monitoring of training, if the Data Sheet specifies training as a major component of the assignment. (e) Any additional information requested in the Data Sheet The Technical Proposal shall not include any financial information other than that is specified in the Data Sheet. Financial Proposal The Agency should quote their total price offer in e-procurement portal for all the services sought by the department in the Terms of Reference, including the GST. Department will pay the GST as per the prevailing rates. The breakup of cost shall be uploaded in the financial bid for all items of the RFP. Agency shall express the price of their services in Indian Rupees The Data Sheet indicates how long the proposals must remain valid after the submission date. During this period, the Agency is expected to keep available the key professional staff proposed for the assignment. The Client will make its best effort to complete negotiations within this period. If the Client wishes to extend the validity period of the proposals, the Agencies who do not agree have the right not to extend the validity of their proposals SUBMISSION, RECEIPT AND OPENING OF PROPOSALS Interested bidders shall login to and follow the procedures and guideline given there or call the e-proc help desk to get themselves registered in the portal. Upon registration, the bidders can login and participate in the tender Downloading of tender documents, submission of proposal all will be through Government of Karnataka e-procurement website under login for Agencies. Agencies must get themselves registered, acquainted and trained on the procedure of participating in e-procurement EARNEST MONEY DEPOSIT The Agencies are requested to submit Earnest Money Deposit (EMD) as indicated in the e- Procurement portal along with the Technical Bid The Agency can pay the EMD in the e-procurement portal using any of the following payment modes: Credit Card Direct Debit National Electronic Fund Transfer (NEFT) The supplier/agency s bid will be evaluated only on confirmation of receipt of the payment of EMD in the Government of Karnataka central pooling account held at designated Bank. EMD 8 P a g e

9 amount will have to be submitted by the supplier/agency taking into account the following conditions: (a) EMD will be accepted only in the form of electronic cash (and not through Demand Draft or Bank Guarantee) and will be maintained in the Government s central pooling account at designated Bank until the contract is closed. (b) The entire EMD amount for a particular tender has to be paid in a single transaction. It is the responsibility of Agencies to ensure that payment through NEFT reaches Payment to Government of Karnataka's designated Bank before Bid submission date and time, through online payment. * For the details on e-payment services refer to e-procurement portal for more details on the process The original Proposal (Technical Proposal and Financial Proposal; see para 2.1.2) shall be prepared as per RFP document An authorized representative of the Agency shall digitally sign the Proposal in e-procurement. The representative s authorization is confirmed by a written power of attorney accompanying the Proposal The Agency shall submit the bids separately i.e., Technical and Financial electronically online in Government of Karnataka e-procurement portal Agency has all the time to modify and correct or upload any relevant document in the portal before submission on e-procurement portal The last date and time including hours, minutes and seconds for submission will be mentioned in the portal, the bid will disappear automatically immediately after the time of submission is elapsed After the deadline for submission of proposals, the Technical Proposal shall be opened by the evaluation committee and evaluation will be done. The bidders who are technically qualified will be intimated through e-procurement portal only and the Financial Proposal of qualified bidders will be opened in presence of the bidders who choose to attend REFUND OF EMD Based on the instructions of Tender Accepting Authority (TAA) the EMD amount of the unsuccessful Agencies will be refunded to the respective Bank accounts of the supplier/agency registered in the e-procurement system The earnest money deposit of unsuccessful Agency will be returned after the award of proposal to the successful Agency. 9 P a g e

10 The earnest money deposit of the successful Agency will be discharged when the Agency has furnished the required Performance Security and signed the Agreement The earnest money deposit may be forfeited: (a) if the Agency withdraws the proposal after deadline for submission of proposals, during the period of proposal validity; (b) if the Agency does not accept the correction of the contract Price, pursuant to Clause 2.5.7; or (c) In the case of a successful Agency, if the Agency fails within the specified time limit to: (i) Furnish the required Security deposit; or (ii) Sign the Agreement. (d) In case of Agency submitting fake documents such as Annual financial turn over, work done certificate etc., relevant to the proposal PROPOSAL EVALUATION From the time the Proposals are opened to the time the Contract is awarded, if any Agency wishes to contact the Client on any matter related to its Proposal, it shall do so in writing at the Address indicated in the Data Sheet. Any effort by the Firm to influence the Client in the Client s Proposal Evaluation, Proposal Comparison or Contract Award Decisions may result in the Rejection of the Agency s proposal Evaluators of Technical Proposal shall have no access to the Financial Proposal until the Technical Evaluation, including its Approval by the Competent Authority is obtained The Evaluation Committee appointed by the Client as a whole and each of its Members individually evaluates the Proposals on the basis of their responsiveness to the Terms of Reference, applying the Eligibility and Evaluation Criteria, Sub Criteria and Point System specified in the Data Sheet. Each Responsive Proposal shall be given a Technical Score (St). A Proposal shall be rejected at this stage if it does not respond to Important Aspects of the Terms of Reference or if it fails to achieve the minimum Technical Score indicated in the Data Sheet. The Technical bids of only the firms satisfying the following criteria will be evaluated: # Parameters Requirement description Supporting evidence # required 1. Incorporation of Company incorporation the firm. Legal Entity certificate/ registration 2. Implementation of proposed Taxi (Fleet) Management System And Mobile Application The Agency should be a company registered in India under the Indian Companies Act, 1956 with a registered office and operations in India. The Agency should have experience of implementing the Taxi (Fleet) Management System And Mobile Application for a fleet size of not less than 1000 taxis within India or abroad with project value not less than INR 25 lakhs within the past three years. certificate as per Indian Companies Act, 1956 shall be submitted. Work Order / Project completion certificate from the client indicating functionalities 10 P a g e

11 # Parameters Requirement description Supporting evidence # required 3. Experience of the Bidder 4. Turn Over from IT/ ITeS 5. GST and PAN Registration 6. Declaration of not being Blacklisted 7. Power of attorney / Board resolution The bidder should have been in the Software Application Development & Mobile Application Development Business for the past 3 years. The Agency should have an average Turn Over of INR 50 Lakhs during the last 3 Financial Years (FY , , ) from IT/ ITeS. The bidder must have valid GST Registration and PAN with the government. The bidder shall not be under a Declaration of Ineligibility for corrupt or fraudulent practices or blacklisted by any State or Central Government or any State or Central PSU in India. A power of attorney / Board resolution in the name of the person signing the bid. Supporting document to be enclosed. Copy of Audited Profit and Loss statement of the company duly certified by Statutory auditor/ certificate from the Statutory Auditor clearly stating Turn Over Details for the respective three Financial Years. Copy of the GST Registration Certificate and PAN registration certificate. As per Form A Power of attorney/ Board resolution copy. 8. Quality of Service Delivery 9. Local presence in Bengaluru 10 OEM Authorization The agency providing the application development/ customization, deployment, and maintenance as described in the scope of work, should have an active SEI CMMI level 3 or above certification as on date of submission of bid The bidder should have a local presence in Bengaluru and should be offering local support services in Bengaluru. The bidder should provide the Tender specific authorization certificate from OEM (MAF) wherever required. Certificate issued by CMMI Institute or Declaration as per Form D a) Rent Agreement in the name of the Company b) Resource deployment details with Client contact information. MAF to be enclosed 2.6. NEGOTIATIONS Negotiations will be held at the address indicated in the Data Sheet. The aim is to reach agreement on all points and sign a contract. 11 P a g e

12 Negotiations will include a discussion of the Technical Proposal, the proposed methodology (work plan), staffing and any suggestions made by the firm to improve the Terms of Reference. The Client and Agency will then work out final Terms of Reference, staffing, and bar charts indicating activities, staff, periods in the field and in the home office, staff-months, logistics, and reporting. The agreed work plan and final Terms of Reference will then be incorporated in the Description of Services and form part of the contract. Special attention will be paid to getting the most the Agency can offer within the available budget and to clearly defining the inputs required from the Client to ensure satisfactory implementation of the Assignment Unless there are exceptional reasons, the financial negotiations will involve neither the remuneration rates for staff (no breakdown of fees) nor other proposed unit rates Having selected the Agency on the basis of, among other things, an evaluation of proposed key professional staff, the Client expects to negotiate a contract on the basis of the experts named in the Proposal. Before contract negotiations, the Client will require assurances that the experts will be actually available. The Client will not consider substitutions during contract negotiations unless both parties agree that undue delay in the selection process makes such substitution unavoidable or that such changes are critical to meet the objectives of the assignment. If this is not the case and if it is established that key staff was offered in the proposal without confirming their availability, the Agency may be disqualified The negotiations will conclude with a review of the draft form of the contract. To complete negotiations the Client and the Agency will initial the agreed contract AWARD OF CONTRACT The contract will be awarded following negotiations. The Agencies whose offer has been accepted will be notified by the Client prior to expiration of the validity of proposal by, a letter (hereinafter called the "Letter of Acceptance"). After notifying the successful Agency, the Client will promptly notify other Agencies that they were unsuccessful through e-procurement portal only The Agency is expected to commence the Assignment on the date and at the location specified in the Data Sheet Notwithstanding Clause the Client reserves the right to accept or reject any proposal and to cancel the tender process and reject all proposals, at any time prior to the award of Contract, without thereby incurring any liability to the affected Agencies or any obligation to inform the affected Agencies or Agencies of the grounds for the Clients action PERFORMANCE SECURITY Within 14 days of receipt of the Letter of Acceptance, the successful Agency shall deliver to the Client a Security deposit in any of the forms given below for an amount equivalent to INR 1,00,000 (One Lakh Rupees Only) (a) Banker s cheque /Demand draft,/pay Order in favor of The Managing Director, Karnataka State Tourism Development Corporation, Government of Karnataka. 12 P a g e

13 (b) A bank guarantee in the form given in Appendix F; or Performance Security shall be provided to the Client not later than the date specified in the Letter of Acceptance and shall be issued in an amount and form and type of instrument acceptable to the Client. The Security deposit shall be valid until a date 90 days from the date of expiry of contract period The Performance Security shall be furnished from any Nationalized Banks/ Scheduled Commercial Banks approved by Reserve Bank of India DISCLOSURE REGARDING EVALUATION PROCESS Information related to Evaluation of Proposals and Recommendations concerning Awards shall not be disclosed to the Agency who submitted the Proposals or to other Persons not officially concerned with the Process, until the successful Agency has been notified that it has been awarded the Contract DATA SHEET No Section Title Details Name of the Client Karnataka State Tourism Development Corporation (KSTDC) Ground Floor, BMTC Yeshwantpur TTMC (Bus Stand), Yeshwanthpur Circle Bengaluru , Karnataka Tel: Method of Selection Quality and Cost Based Selection (QCBS) A technical and Financial Proposal are requested Yes Name of the Project Supply, Implementation, Maintenance of Airport Taxi Management System And Mobile Objective of the project RFP for Selection of Agency for Supply, Implementation, Maintenance of Airport Taxi Management System And Mobile Application on SaaS Model that works seamlessly Description of the Project Please refer Section V Terms of Reference The Assignment is phased No A pre-proposal No conference will be held Pre proposal conference time & date Not Applicable 13 P a g e

14 No Section Title Details A pre-proposal conference venue Not Applicable The Client envisages the need for continuity for downstream work: Yes Clauses on fraud and Corruption Sub-Clause 2.7.1(d) of General Conditions of Contract (a) Clarifications Clarifications may be requested up to hours The address for requesting clarifications is: Language of Proposal 15 Agency may associate with other Agency (Consortium) Managing Director Karnataka State Tourism Development Corporation (KSTDC) Ground Floor, BMTC Yeshwantpur TTMC (Bus Stand), Yeshwantpur Circle Bengaluru , Karnataka Tel: info@kstdc.co English No (vi) Reports which are part of the assignment must be written in the following language English Training is an important feature of (vii) this Assignment (ix) Additional Information in the Technical Proposal includes The estimated number of Key Professional Staff Months required for the assignment Yes Nil Based on the Scope of Work, the Agency shall form a multi-disciplinary team (the Agency Team ) for undertaking this assignment (iv) The minimum qualification and experience required for the proposed key and sub key professional staff is: As per manning schedule in Terms of Reference and scope of Agency Validity of Proposals 90 days Commencement of the 7 days from date of Signing of the Contract Assignment 14 P a g e

15 No Section Title Details Last Date and time for submission of proposal The address to send information to the Client is: As notified in the Government of Karnataka e- Procurement portal Karnataka State Tourism Development Corporation (KSTDC) Ground Floor, BMTC Yeshwantpur TTMC (Bus Stand), Yeshwantpur Circle Bengaluru , Karnataka Tel: Location for At Clients Office Negotiations 26 - EMD INR 50,000/- (Fifty Thousand Rupees Only) Performance Security INR 1,00,000/- (One Lakh Rupees Only) Evaluation Criteria for Technical Proposal The Details are provided in the table below Duration of the contract 1 year (12 months) extendable for further period of 4 years on Year-on-year basis Evaluation criteria for Technical Proposal The Agency will be evaluated based on the below mentioned parameters. The weightage provided to each of the parameters are as provided below, # Parameter/ Criteria Marks 1 Relevant Experience of the firm/ relevant project credentials 45 marks 2 Approach and Methodology 55 marks Total 100 marks # Criteria Evaluation Parameters Maximum marks Documents to be submitted (a) (b) (c) (d) (e) The bidder should have 3 projects of minimum completed / Substantially value INR 30 Lakhs (or) Completion Completed the projects in 2 Projects of minimum travel industry within India or value INR 40 Lakhs (or) Certificate from the client/ Substantially abroad during the past 5 years 1 project of minimum completed * 3 Projects with Value INR 30 value 50 Lakhs 15 certificate (for 1. lakhs Marks 25 ongoing projects) 15 P a g e

16 2. 2 Projects with value INR 40 lakhs 1 Project with Value INR 50 Lakhs The Bidder should have experience of implementing the Taxi (Fleet) Management System And Mobile Application for a fleet size of not less than 1000 taxis within India or abroad with project value not less than INR 25 lakhs. The solution should have GPS Monitoring, Taxi Booking and Driver Module The completion certificate should have been issued within past 5 years, preceding the date of submission of the RFP. 4 to 5 projects of minimum value INR 30 Lakhs (or) 3 to 4 Projects of minimum value INR 40 Lakhs (or) 2 to 3 projects of minimum value 50 Lakhs 20 Marks Equal or greater than 6 projects of minimum value INR 30 Lakhs (or) Equal or greater than 5 Projects of minimum value INR 40 Lakhs (or) Equal or greater than 4 projects of minimum value 50 Lakhs 25 Marks Fleet size of the Taxi Management System implemented is taxis:- 5 marks Fleet size of the Taxi Management System implemented is taxis:- 5 marks :- 15 marks Fleet size of the Taxi Management System implemented is ,000 taxis:- 20 marks Sub Total 45 5 Meeting Technical Requirement Specifications (TRS) NA from the client shall be submitted Completion Certificate from the client/ Substantially completed * certificate (for ongoing projects) from the client shall be submitted Provided at Section: 6 6 Meeting Functional Requirement Specifications (FRS) NA 15 Provided at Section: P a g e

17 7 Approach & Methodology for Core Implementation and Roll-out [Minimum parameters for evaluation: understanding of the Client s business and issues, understanding of objective of the Project, implementation plan, roll-out plan, training strategy & plan, entry strategy, project plan & resource deployment plan] Live presentation of one of the existing Fleet management solution. 15 The Bidder will be required to make a presentation to the representatives of the Client on this aspect. The proposed Project Manager along with the identified key resources should be present during the presentation. Approach Maintenance Support Methodology Necessary write-up (in not more than 10 pages) [Minimum parameters evaluation: maintenance support strategy plan, 8 resource deployment contingency call logging resolution methodology, maintenance methodology] Sub Total 55 Total Maximum Marks: ( Maximum Technical Score ) In addition, the Bidder will be required to arrange a live demonstration at his own cost at select client site in India for the representatives of the Client. The Agency will be required to make a presentation to the representatives of the client on this aspect. The proposed Project Manager along with the identified key resources should be present during the presentation. Note: 1. Evaluation of responses to Technical Requirement Specifications (TRS) & Functional Requirement Specifications Agency shall respond to the questions under Technical & Functional Requirements as mentioned in Section: 6 & 7 in the form of Yes / No based on which the evaluation would be done by the Agency. Criteria Marks If Bidder replies 90% or above of the total requirements as Yes P a g e

18 If Bidder replies 80% to 90% of the total requirements as Yes 8 If Bidder replies 70% to 80% of the total requirements as Yes 6 If Bidder replies 60% to 70% of the total requirements as Yes 4 If Bidder replies 50% to 60% of the total requirements as Yes 2 If Bidder replies < 50% of the requirement as Yes 0 The Agency is required to submit at least one of the following supporting documents for each of the projects quoted for evaluation. Work orders from the Client Completion certificates from the Client (a) Overall Evaluation Criteria for the Proposal The Agency must achieve a minimum of 70% marks overall, for it to be eligible for opening of Financial Proposal. The weightage given to Technical Evaluation for bid evaluation is 70%.The weightage given to Financial Proposal for bid evaluations is 30%. The lowest Financial Proposal (Fm) will be given a financial score (Sf) of 100 points. The financial scores (Sf) of the other Financial Proposals will be computed as Sf=100xFm/F in which Sf is the financial score, Fm is the lowest price offer and F is the price offer of the proposal under consideration. Proposals will be ranked according to their combined Technical (St) and Financial (Sf) scores using the weights (T=0.70 and P=0.30) S=St * T + Sf * P. The Agency securing the highest combined technical and financial score will be invited for negotiations. The Financial proposal shall be cumulative for all three projects together with also a breakdown for each project. 18 P a g e

19 3. TECHNICAL PROPOSAL - STANDARD FORMS 3.1. TECHNICAL PROPOSAL SUBMISSION FORM [Location, Date] From: (Name of Agency) To: The Managing Director, Karnataka State Tourism Development Corporation (KSTDC), Ground Floor, BMTC Yeshwanthpur TTMC (Bus Stand), Yeshwanthpur Circle Bengaluru , Karnataka Dear Sir, Subject: Supply, Implementation, Maintenance of Airport Taxi Management System and Mobile We, the undersigned, offer to provide the Airport Taxi Management System And Mobile Application Implementation Services for the above in accordance with your Request for Proposal dated [Date], l. We are hereby submitting our Proposal which includes this Technical Proposal, and a Financial Proposal sealed under a separate envelope. We hereby undertake as follows: 1. All information provided in the Proposal and in the Appendices is true and correct and all documents accompanying such Proposal are true copies of their respective originals. 2. I/We shall make available to KSTDC any additional information it may deem necessary or require for supplementing or authenticating the Proposal. 3. I/We certify that in the last three years, we or any of our Associate have neither failed to perform on any contract, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against the Bidder, nor been expelled from any project or contract by any public authority nor have had any contract terminated by any public authority for breach on our part. 4. I/We have examined and have no reservations to the RFP Documents, including any Addendum issued by KSTDC. 5. I/We do not have any conflict of interest in accordance with Clause of the RFP Document; 6. I/We have not directly or indirectly or through an agent engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice, 19 P a g e

20 as defined in Clause of the RFP document, in respect of any tender or request for proposal issued by or any Contract entered into with KSTDC or any other public sector enterprise or any government, Central or State; and 7. The Proposal is unconditional and unqualified 8. I/We agree to keep this offer valid for 30 (Thirty) days from the Proposal Due Date specified in the RFP. 9. I/We understand that you may cancel the Selection Process at any time and that you are neither bound to accept any Proposal that you may receive nor to select the Agency, without incurring any liability to the Bidders in accordance with Clause of the RFP document. If negotiations are held during the period of validity of the proposal, i.e., before [Date] we undertake to negotiate on the basis of the proposed staff. Our proposal is binding upon us and subject to the modifications resulting from contract negotiations. We understand you are not bound to accept any proposal you receive. Yours sincerely, Authorized Signature: Name and Title of Signatory: Name of Agency: Address: 20 P a g e

21 3.2. AGENCY/ FIRM S REFERENCES Relevant Services carried out in the last five (5) years that best illustrate Qualifications Using the format below, provide information on each reference assignment for which your Firm/ Entity, either as a single firm as a corporate entity or as one of the major companies within an association, was legally contracted. Assignment Name: Country: Location within Country: Key professional staff provided by your Firm/entity(profiles): Name and address of Client: No. of Staff: Address: Start Date (Month/Year): Completion Date (Month/Year): Name of Associated Agency, if any: No. of Staff-Months; duration of assignment: Approx. Value of Services (Rs.): No. of Months of Key professional staff, provided by Associated Agencies: Name of Senior Staff (Project Director/ Coordinator, Team Leader) involved and functions performed: Narrative Description of Project: Description of actual services provided by your staff: Agency Name: 21 P a g e

22 3.3. COMMENTS AND SUGGESTIONS OF AGENCY On the Terms of Reference: On the Data, Services, and Facilities to be provided by the Client Agency s Name: 22 P a g e

23 3.4. DESCRIPTION OF THE OBJECTIVES AGENCY S NAME: Technical approach, methodology and work plan are key components of the Technical Proposal. You are suggested to present your Technical Proposal divided into the following two chapters: Technical Approach and Methodology, and Work Plan. Both the Technical Approach & Methodology and Work Plan should be submitted in Power point Presentation Format. The same should be presented to the Bid Evaluation committee as and when informed. a. Technical Approach & Methodology - Understanding of the objectives of the Assignment/job, approach to the Assignment/job, methodology for carrying out the activities and obtaining the expected output, and the degree of detail of such output. Agency should highlight the problems being addressed and their importance, and explain the technical approach the Agency would adopt to address them. Agency should also explain the methodologies they propose to adopt and highlight the compatibility of those methodologies with the proposed approach. b. Work Plan: The Agency should propose and justify the main activities of the Assignment/job, their content and duration, phasing and interrelations, milestones (including interim approvals by the Employer), and delivery dates of the reports. The proposed work plan should be consistent with the technical approach and methodology, showing understanding of the Terms Of Reference(TOR) and ability to translate them into a feasible working plan. 23 P a g e

24 3.5. TEAM COMPOSITION AND TASK ASSIGNMENTS Not Applicable to this RFP 24 P a g e

25 3.6. POWER OF ATTORNEY OF AUTHORIZED SIGNATORY FORMAT Know all men by these presents, we.. (name of the firm and address of the registered office) do hereby irrevocably constitute, nominate, appoint and authorize Mr./ Ms. (name), son/daughter/wife of and presently residing at., who is presently employed with us and holding the position of., as our true and lawful attorney (hereinafter referred to as the Authorized Signatory ) to do in our name and on our behalf, all such acts, deeds and things as are necessary or required in connection with or incidental to submission of our application for pre-qualification and submission of our bid for Selection of Agency for Supply, Implementation, Maintenance of Airport Taxi Management System And Mobile Application on SaaS Model at KSTDC proposed or being hosted by the Managing Director, KSTDC, (the Employer ) including but not limited to signing and submission of all applications, bids and other documents and writings, participate in Pre-Proposal Conference and other meetings and providing information/ responses to the Employer, representing us in all matters before the Employer, signing and execution of all contracts and undertakings consequent to acceptance of our bid, and generally dealing with the Employer in all matters in connection with or relating to or arising out of our bid for the said Project and/ or upon award thereof to us AND we hereby agree to ratify and confirm all acts, deeds and things done or caused to be done by our said Attorney pursuant to and in exercise of the powers conferred by this Power of Attorney and that all acts, deeds and things done by our said Authorized Signatory in exercise of the powers hereby conferred shall and shall always be deemed to have been done by us. IN WITNESS WHEREOF WE,., THE ABOVE NAMED IN PRINCIPAL HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS DAY OF., in line with the following points The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executants(s) and when it is so required, the same should be under common seal affixed in accordance with the required procedure. Wherever required, the Applicant should submit for verification the extract of the charter documents and documents such as a board or shareholders resolution/ power of attorney in favor of the person executing this Power of Attorney for the delegation of power hereunder on behalf of the Applicant. For.. (Signature, name, designation and address) Witnesses: (Notarized) Accepted (Signature) (Name, Title and Address of the Authorized Signatory) (* To be executed on appropriate non-judicial stamp paper) 25 P a g e

26 3.7. FINANCIAL CAPACITY OF THE BIDDER (On the Letterhead of the Independent Auditor / Statutory Auditor) Financial Capacity of the Bidder SL No Financial Year Turnover (in INR.) Certificate from Chartered Accountant This is to certify that... (Name of the Bidder) has a turnover in the last three financial years as shown in the table above from IT/ ITeS (Signature, name and membership no. of auditor) Name of the audit firm: Seal of the audit firm : Date: Firm Registration No.: 26 P a g e

27 4. FINANCIAL PROPOSAL - STANDARD FORMS 4.1. FINANCIAL PROPOSAL SUBMISSION FORM *Note: In case e-procurement portal does not give option to upload financial proposal forms as per the tender document, the bidders are advised to submit only the 100% of Total Price to be collected directly from the Taxi Driver by the bidder inclusive of all taxes [Location, Date] From: (Name of Agency) To: The Managing Director, Karnataka State Tourism Development Corporation (KSTDC), Ground Floor, BMTC Yeshwantpur TTMC (Bus Stand), Yeshwantpur Circle Bengaluru , Karnataka Dear Sir, Subject: Supply, Implementation, Maintenance of Airport Taxi Management System and Mobile We, the undersigned, offer to provide Airport Taxi Management System And Mobile Application Implementation Services for the above in accordance with your Request for Proposal dated [Date], and our Proposal (Technical and Financial Proposals). Our attached Financial Proposal is for the sum of [Amount in Words and Figures] (including taxes). Our Financial Proposal shall be binding upon us subject to the Modifications resulting from Contract Negotiations, up to expiration of the Validity Period of the Proposal, i.e., [Date]. We undertake that, in competing for (and, if the award to us, in executing) the above Contract, we will strictly observe the Laws against Fraud and Corruption in force in India namely Prevention of Corruption Act We understand you are not bound to accept any proposal you receive. Yours sincerely, Authorized Signature: Name and Title of Signatory: Name of Agency: Address: 27 P a g e

28 5. TERMS OF REFERENCE 5.1. ABOUT KARNATAKA STATE TOURISM DEVELOPMENT CORPORATION (KSTDC) Karnataka State Tourism Development Corporation Limited (KSTDC) was incorporated on 1971 as a Company wholly owned by the Government of Karnataka. KSTDC is providing accommodation and transport facilities to the domestic and international tourists. For the purpose of providing accommodation catering and pleasure boating facilities the Corporation is operating Mayura Chain of 18 Hotels, 5 restaurants and 2 boat club in important tourist destinations. KSTDC is also operating tour packages and safari services with the help of its own fleet strength of 52 vehicles comprising of Luxury Buses, Mini Buses and Volvo buses. KSTDC operates such tours to various tourist destinations from ½ day tour to 30 days package trips. KSTDC also provides vehicles on contract basis to the larger groups and student communities. KSTDC is also undertaking to provide facilities like accommodation and transportation to large conferences and events within the state and outside the state. Transport tour facilities are being operated from Bengaluru, Mysuru, Hospet and Mangaluru. Currently, KSTDC is operating postpaid airport taxi service at BIAL with a fleet of 500 AC taxis and 100 non-ac taxies OBJECTIVES OF THE RFP KSTDC intends to employ a fleet management system by leveraging ICT to streamline and improve the functioning of Airport Taxis in order to bring efficiency, transparency, and accountability. It is envisaged to transform the corporation s commitment to efficient customer centric organization, by providing cost effective services and enhance governance through improved access to accurate information, transparent and responsive institution. In this regard, KSTDC proposes to implement a highly efficient Airport Taxi Management System which not only enhance the user experience in availing the KSTDC's Airport Taxi services, but also enable KSTDC in effectively manage the fleet. The broad objective of this project includes Increase Airport Taxi operational efficiency by providing timely, accurate and consistent Mobile Application Services Real Time monitoring of the taxi fleet Enhance Taxi Customer's experience Automate the fare calculation and Bill generation by allowing greater financial control Promote customer centric administration by making all the activities right from booking till billing, accurate, customer friendly and convenient. Reduce delays and ensure promptness in delivery of services to customers through integrated processes Strengthen the KSTDC Airport Taxi fleet through tracking and real time monitoring Improve service delivery to Customers 28 P a g e

29 Check unfair practices and facilitate proactive decision making, ensure high degree of statutory compliance and achieve transparent operations. Generating intelligence reports to provision resources in a better manner Better grievance redress mechanism Provide more business through Mobile App and Call Centre services 5.3. SCOPE OF SERVICES DEVELOPMENT & IMPLEMENTATION OF SAAS MOBILE APPLICATION. The Agency will have to carry out Development & Customization of SaaS Mobile Application as per the overall architecture design approved by KSTDC. The proposed system must be service oriented as its fundamental design principle. This is to facilitate scalability and rearrangement of modular functionality to easily adapt to the existing processes. This would also enable change of functionality in specific modules/ services if required, without impacting other service components. The architecture of the chosen solution must employ a fault tolerant design with enough redundancy to prevent data loss due to hardware failures or network outages. The detailed design and working of the system on component level must be submitted as part of technical bid. KSTDC Airport Fleet Management Portal Application Server Database Backup Archive GPRS Data N/W - Load balanced servers - Asynchronous processing - Diagnostics - Data services - reporting services - analytics engine Internet Web Server Rider s & Driver s Mobile Phones Dashboard & Reporting Tools The proposed system must employ mobile apps technologies in a way that enables offline usage while making the taxi bookings. 29 P a g e