Registration Intake. Sequence of Delivery INTRODUCTION TO INDIVIDUAL ASSISTANCE (IA)
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1 INTRODUCTION TO INDIVIDUAL ASSISTANCE (IA) Visual 1-1 Registration Intake Phone: FEMA (3362) TDD Online: Visual 1-2 Sequence of Delivery Visual 1-3 1
2 Mass Care / Emergency Assistance Shelter Feeding Clothing Evacuation Support Reunification Services Household Pets Distribution of Commodities Visual 1-4 Voluntary Agencies Support to Mass Care Services Case Management Child Care Clean-up Debris Removal Financial Assistance Donated Items Visual 1-5 Insurance Homeowners (real/personal property) Renters (personal property) Condominium Mobile home Flood Earthquake Visual 1-6 2
3 Housing Assistance (HA) Visual 1-7 Small Business Administration (SBA) Provides low interest loans for homeowners, renters and businesses. Types of disaster loans: Home and personal property Business physical loss Economic injury Visual 1-8 Other Needs Assistance (ONA) Non-SBA Dependent Medical Dental Funeral Other SBA Dependent Personal Property Transportation Moving and Storage Visual 1-9 3
4 Unmet Needs Voluntary Agencies Voluntary Agency Liaison (VAL) Long Term Recovery Committee (LTRC) Visual 1-10 Other Disaster Assistance Programs Disaster Unemployment Assistance (DUA) Crisis Counseling Program (CCP) Disaster Legal Services (DLS) Disaster Case Management (DCM) Visual 1-11 Disaster Unemployment Assistance (DUA) Available to those who: Have lost their jobs as a direct result of a disaster AND Are not eligible for regular unemployment insurance benefits. Visual
5 Crisis Counseling Program (CCP) To help disaster survivors deal with the effects of disaster Two phases: - Immediate Services Program (ISP) - Regular Services Program (RSP) Visual 1-13 Disaster Legal Services (DLS) Issues: Insurance claims Landlord/tenant disputes Home repair contracts Consumer protection matters Replacement of wills/legal documents Power of Attorney Guardianships/Conservatorships Visual 1-14 Disaster Case Management (DCM) A partnership between a case manager and a disaster survivor (client) to develop and carry out a disaster recovery plan. Visual
6 IHP Individual and Households Program consists of two components: Housing Assistance (HA) Other Needs Assistance (ONA) Visual 1-16 IHP Types of Housing Assistance Temporary Housing Assistance Repairs Replacement Permanent or Semi-Permanent Housing Construction Visual 1-17 IHP Temporary Housing Assistance Rental Assistance Lodging Expense Reimbursement (LER) Direct Housing Visual
7 IHP Housing Assistance Repairs Replacement Permanent or Semi-Permanent Housing Construction Visual 1-19 Other Needs Assistance (ONA) Non-SBA Dependent Medical Dental Funeral Other SBA Dependent Personal Property Transportation Moving and Storage Visual 1-20 Flood Insurance Flood Insurance Requirements apply when: Flood-insurable items are flood damaged, are Located in special flood hazard area, and IHP awards assistance, real or personal (HA or ONA) ONA Flood Insurance Assistance Purchases Group Flood Insurance Program (GFIP) When there is an ONA award only still a requirement Visual
8 Other Organizations Providing Assistance U. S. Army Corps of Engineers (USACE) Internal Revenue Service (IRS) United States Department of Agriculture (USDA) Social Security Administration (SSA) Department of Housing and Urban Development (HUD) Department of Veterans Affairs (VA) Visual 1-22 Physical Facilities Disaster Recovery Centers (DRCs) Fixed facilities Mobile offices Located in impacted areas Staffed by IA and partners Offer face-to-face service Visual 1-23 Physical Facilities NPSCs The NPSCs provide assistance to applicants in the areas of: Registration Intake Helpline Processing Eligibility Determinations Mailroom Services Inspection Management Services Visual
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