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1 PA SOUTHWEST Q2 FY PA Southwest was my lifeline when I was alone and had nowhere to turn caller C O N T A C T V O L U M E Contacts by Month Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun TYPE OF CONTACT Phone Text Chat OTHER 3% 0% 7% 90% TIME OF CONTACT DAY AFTER HOURS October November December MERCER 3% C O N T A C T S BY C O U N T Y WASHINGTON 5% OTHER 5% SOMERSET 0% Chart Title WESTMORELAND 7% INDIANA LAWRENCE 2% 2% GREENE 1% FAYETTE 2% BUTLER 5% BEAVER 4% CAMBRIARMSTRONG 2% 1% ALLEGHENY 61%
2 T O P N E E D S Presenting Need Total Electric Service Payment Assistance 1250 Rent Payment Assistance 1022 Food Pantries 960 Undesignated Temporary Financial Assistance 667 Gas Service Payment Assistance 581 Holiday Gifts/Toys 550 Water Service Payment Assistance 437 Community Shelters 308 Furniture 306 Rental Deposit Assistance 296 Total Needs 15,059 N E E D S BAS I C N E E D S Basic Needs Total Top Utilities Needs 2385 Electric Service Payment Assistance 1250 Gas Service Payment Assistance 581 Water Service Payment Assistance 437 Heating Fuel Payment Assistance 85 Utility Deposit Assistance 32 Top Housing/Shelter Needs 2142 Rent Payment Assistance 1022 Community Shelters 308 Rental Deposit Assistance 296 Housing Search Assistance 279 Housing Related Coordinated Entry 237 Top Food Needs 1071 Food Pantries 960 Soup Kitchens 63 Home Delivered Meals 21 Formula/Baby Food 19 Food Banks/Food Distribution Warehouses 8 Top Material Goods Needs 836 Furniture 306 Winter Clothing 156 Furnaces 140 General Furniture Provision 133 General Clothing Provision 101 Top Transportation Needs 174 Non-Emergency Medical Transportation 89 Automobile Repair Loans 31 Senior Ride Programs 19 Disability Related Transportation 19 Automobile Purchase Loans 16
3 U N M E T N E E D S T Y P E S O F U N M E T N E E D S Utilites Housing/Shelter Material Goods Individual and Family Support Services Oct-18 Nov-18 Dec-18 Transportation U N M E T N E E D S : Y E A R L Y C O M P A R I S O N Oct Nov Dec
4 If services don t exist to meet an inquirer s need or if they are deemed ineligible, records that as an unmet need. In these cases, resource navigators explore other services that may be of assistance. T O P U N M E T N E E D S # of Unmet Needs Contacts Basic Needs 141 Electric Service Payment Assistance 56 Rent Payment Assistance 37 Water Service Payment Assistance 19 Rental Deposit Assistance 15 Gas Service Payment Assistance 14 Consumer Services 10 Tax Preparation Assistance 5 VITA Program Sites 2 Money Management 2 Automobile Driver Licenses 1 Criminal Justice and Legal Services 6 Landlord/Tenant Assistance 2 Missing Persons Location Assistance 1 Legal Counseling 1 General Legal Aid 1 Community Service Work Programs 1 Education 1 Student Loans 1 Environment and Public Health/Safety 6 Bed Bug Control 2 Pest Control Services 1 Public Health 1 Pesticide/Herbicide Control 1 Fire Extinguishers 1 Health Care 7 Prescription Expense Assistance 2 Aging and Disability Resource Centers 2 Assistive Technology Equipment 1 Medical Expense Assistance 1 Dental Care Expense Assistance 1 Income Support and Employment 21 Undesignated Temporary Financial Assistance 15 Temporary Financial Assistance 3 Comprehensive Job Assistance Centers 1 Client ineligible 8% Program not currently taking applications 10% R E A S O N N E E D U N M E T Other 19% Lack of funds 5% No referral given/service unavailable 34% Already used available resources 24%
5 Displaced Homemaker Employment Programs 1 Youth Employment Programs 1 Individual and Family Life 53 Holiday Gifts/Toys 20 Thanksgiving Baskets 16 Furnace Maintenance/Repair 8 Christmas Programs 5 Plumbing Maintenance/Repair 4 Mental Health and Substance Use Disorder Services 5 Domestic Violence Hotlines 1 Spouse/Intimate Partner Abuse Counseling 1 Parent Child Interactive Therapy 1 Gambling Addiction Helplines 1 Talklines/Warmlines 1 Organizational/Community/International Services 11 Furniture/Home Furnishings Donation Programs 5 Comprehensive Information and Referral 3 Research 1 Community Funds 1 Shelter Information Lines 1 Grand Total 261 D E M O G R A P H I C S Undetermined 7% GENDER Male 22% Female 71%
6 % % AGE % 12.59% 12.71% 14.37% % % Not Recorded 31.64% MILITARY STATUS Caller or household member is veteran 6% Declined or did not ask 21% Not a veteran 73%
7 T O P R E F E R R A L S Allegheny County DHS - Allegheny Link 1216 St. Vincent de Paul Tangible Aid 690 Community Human Services Corporation - One Time Assistance for Rental and Utility Arrears 651 Greater Pittsburgh Community Food Bank - Food Pantry List 443 $1 Energy Fund ( Dollar Energy Fund ) 440 Community Human Service Corporation - Home Matters Coalition 353 Play it Forward Pittsburgh 347 Toys for Tots - Allegheny County 312 The Blessing Board 269 PA Housing Search Website 249 Salvation Army - Steel Valley Worship and Service Center 183 The Salvation Army Western Pennsylvania Division - McKeesport Worship and Service Center 155 Cornerstone 144 YWCA Greater Pittsburgh Women's Resource Center-Homewood 133 Salvation Army - Pittsburgh Temple Worship and Service Center 128 LIHEAP and Crisis Program (Energy Assistance, Utility Help) - Greater Pittsburgh East 126 Center for Community Resources - Utility Assistance 126 Urban League of Greater Pittsburgh - Emergency Food Assistance (EFA) 125 Salvation Army - Pittsburgh Homewood/Brushton Worship and Service Center 123 Blueprints - Homeless Assistance Program 121 Macedonia Family and Community Enrichment Center - Lifeline 119 LIHEAP Crisis Program 118 Who's Your Brother - Furnish for Free 117 Produce to People - Allegheny County 114 US Housing and Urban Development ( HUD )- Pittsburgh Field Office 112 Neighborhood Legal Services Association - Allegheny 108 Appliance Warehouse 108 Bethlehem Haven - Emergency Shelter 106 Salvation Army - Pittsburgh North Boroughs Worship and Service Center 104 Hosanna Industries 102 Community Human Services Corporation - Wood Street Commons - Shelter Program 101 East End Cooperative Ministry Shelter 99 LIHEAP and Crisis Program (Energy Assistance, Utility Help) - Allegheny 98 Veterans Leadership Program of Western PA - Financial Assistance 97 Allegheny County DHS - Area Agency on Aging 94 Catholic Charities of the Diocese of Pittsburgh Washington County 94 PA Furniture Warehouse 92
8 R E S O U R C E D A T A B A S E U P D A T E S Updates Requested Completed Updates October November December Quarterly Total Updates completed Completion Rate Allegheny % Armstrong % Beaver % Butler % Cambria % Fayette % Greene % Indiana % Lawrence % Mercer % Somerset % Washington % Westmoreland % Region % For information on updating an agency listing, visit pa211sw.org/service-providers or info@pa211sw.org
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