Retail Banking for Professionals

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1 Brought to you by Retail Banking for Professionals In-depth focus on retail banking at both strategic and operational levels A 4-Day Training Event 27th - 30th April 2009, London 25th - 28th May 2009, London 5th - 8th October 2009, London 7th - 10th December 2009, London Course Director: Mark Andrews Attend this Training Event and you will: Gain in-depth knowledge on retail banking at both the strategic and operational levels. Experienced bankers can update their skills and gain a better and more detailed understanding of the changing banking business, the current economic climate and the recent regulatory and market challenges enquiries@premiercs.co.uk Tel +44 (0) Bring this course in-house and SAVE up to 50% Contact Us For More Details Fax +44 (0)

2 Who Should Attend? This programme is designed for those with some experience in retail banking as well as those who feel in need of a refresher in order to further advance their knowledge and understanding. Learning Level Intermediate Knowledge Pre-Requisites A working knowledge of retail banking is assumed but if necessary the course will commence with a very brief refresher to deal with essential concepts. Training Event Focus and Features Even with the challenges of the recent banking crisis, there remains a growing and profitable market for retail banking across the world, especially in emerging markets where the previously unbanked now require banking facilities in increasing numbers. Retail banking offers a huge range of services to a wide variety of clients and the skills needed to manage a retail operation remain many and varied. The recent liquidity crisis has added additional management challenges and will change some banking practices permanently. As clients, shareholders and regulators seek reassurance that their institution is soundly based, the need for up to date skills has never been greater. This course provides delegates with an intermediate level in-depth focus on retail banking at both the strategic and operational levels. Experienced bankers can update their skills and gain a better and more detailed understanding of the changing banking business, the current economic climate and the recent regulatory and market challenges. Fee (ex. VAT) In-House Training Save up to 50% on training Tailored Training for your team and save up to 50% when you run this course in-house. If you have 6 or more people who require training on the same topic, we can tailor training courses to meet your exact needs and budget, saving you up to 50%. We charge per day NOT per delegate, so the cost remains the same regardless of how many people you have in your team. With In-House Training You Will: Save money over public training event fees in addition to savings on travel and accommodation costs. Save time on travel as the instructor will travel to you. Furthermore, the training can be held at the most convenient time for you. Ensure the relevance of the training event for your organisation and industry. You may wish to tailor the structure and methodology of your seminar or customise the seminar or to meet the expertise levels of your attending employees. Course Director Mark Andrews Mark Andrews is a banker with over 25 years experience in the UK and international banking sector. He qualified as an Associate in Chartered Institute of Bankers in 1981 finishing as the top candidate of that year and winning the Whitehead Prize for Monetary Theory. Mark joined Lloyds Bank in the 1970s on an accelerated programme after bank sponsored courses at Cambridge University and Manchester Business School where he was enrolled. He was appointed one of the first managers in the bank s Corporate Banking Division which at that time was a pioneering development within a clearing bank offering relationship managers to the bank s largest corporate clients. During the 1980s Mark was appointed as one of the youngest Lloyds London City branch managers specialising in international bank clients and money market institutions. He was appointed the first commercial services manager in the UK in 1985, another pioneering development now the norm offering senior relationship management to middle market corporate clients. Mark was subsequently promoted back to the Corporate Banking division as a senior corporate manager responsible for treasury and banking requirements of the bank s largest client, the hotels and property sector. From Mark served as a main board director of Granville Holdings PLC, London City based merchant bank. His responsibilities included managing the group s wholly owned banking subsidiary, liaising directly with the Bank of England on supervisory matters, raising capital and finance, managing the Granville s lending, investment and deposit taking activities. For the past six years Mark has established and successfully developed his own banking and financial consultancy and training business for financial service institutions in the UK, Europe and emerging markets.

3 AGENDA Session 1: Review Objective: An overview and refresher General Introduction What is a bank The role of banks Type of banks Client base Services Personnel Economies of scale Management structure Regulation & reporting Shareholders expectations Session 2: Deposit Taking Objective: To understand the strategy and methodology underlining deposit taking Definition Data bases & infrastructure Information gathering Deposit mix current, deposit, term or fixed Liquidity needs & policy Pricing & advertising ATM s Cash handling Money laundering constraints & know your customer Strategic goals Risk Regulation Deposit protection Profit considerations - hedging Session 3: The Principles & Control of Lending Objective: To consider lending strategies and risk control Lending principles Basic principles of lending - CCCPARTS Policy and strategic goals/limitations Risk management & growth Regulatory constraints Brief discussion of Basel II Liquidity issues Hedging & swaps Types of Lending Overdrafts & loans Term finance Asset finance Leasing Mortgages. Risk & reward considerations Capital adequacy, cost & return issues Session 4: Structured Lending Objective: Provide a basic understanding of more complex lending techniques Types Interest only, phased, balloon & bullet terms Cash flow and information requirements Risks associated with interest roll up Security & control How does it work in practice Session 5: Syndicated Lending Objective: A brief introduction to the concept of syndication What is syndication When is it applicable Lead or participant role Risks & rewards Documentation Session 6: Credit Analysis Objective: An overview of credit analysis Proposals Plans Forecasts History Sector Security Risk Reward Global or book analysis Systemic analysis

4 Session 7: The Management of Risk Objective: To consider the management of risk at an operational level. What is risk Types of risk Lending limits Security limits Unsecured limits Monitoring & control A & L Committee Reports, limits, excesses Risk control Debt recovery Session 8: Pricing & Required Return Objective: How to balance the demands of profit generation with risk management and control. Risk/reward Secured/unsecured Return on capital Liquidity Short & medium term Head office expectations Shareholder expectations Session 9: Capital Requirements & Regulations Objective: An overview of organisational and regulatory considerations Capital Requirements Basel II Liquidity requirements Open mouth operations Loan book cover Regulations International rules National & regional rules Other rules Money laundering Audit trails Session 10: Sources of Funding Objective: An understanding of funding sources available to a retail bank. Current accounts Deposit and term accounts Money markets Inter bank markets Commercial paper Liquidity crisis issues Session 11: Distribution Channels & Technology Objective: How retail branches assist growth and the role of technology Distribution Channels Branch network Other organisations Internet Technology Importance Cost Client requirements Management requirements Regulatory Requirements Civil Service model Session 12: Asset Management Objective: Understanding the broad management of the bank s assets Asset definitions Micro management Macro management Strategic goals Profit goals Regulatory constraints Session 13: The Impact of the Banking Crisis & Way Forward What is it What caused it When will it subside SWOT analysis Consequences for retail bankers Course Methodology & Instructors Using a mixture of structured lectures, delegate discussions and practical case studies, delegates will improve their skills by direct learning, through group discussions and by sharing their own experiences as well as those of the expert trainer. The trainer will encourage active debate at all times to ensure that delegates are able to gain the maximum benefit from the course. The case studies will be tailored to match the mix of ability and experience of the delegates attending the course ensuring that the examples all have direct and actual relevance to the group s individual working environments.

5 Contact: Company: Address: Booking Form Telephone: Date: From: BOOKING DETAILS Product Date Location Delegates Fee Excluding VAT Please state if you have any special dietary requirements: TOTAL TERMS AND CONDITIONS Terms and conditions will be according to our Premier s standard training Terms of Business. Please note the following points: l l Payment is due 30 days from date of invoice, or before or on the day of the course if this is the first booking with Premier. If the course is cancelled within fourteen days of course commencement there wil be a 100% cancellation charge. TO BE COMPLETED BY CLIENT After ensuring that all course details are correct, please either sign below and FAX back to confirm your acceptance of this booking and our Terms and Conditions or check this box to confirm your booking and return by . Signature Position and Department Print Name Date Order Number: