Fannie Mae Invoicing

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Fannie Mae Invoicing Servicer User Guide November 2017 2017 Fannie

1 Fannie Mae Invoicing Servicer User Guide November Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

2 Table of Contents 1) Introduction Workflow Diagram Relationship Diagram ) Application Access ) Logging In and Out Log In Log Out ) Notification: Turn On or Off ) Navigation Fannie Mae Invoicing Home Page Navigation Tabs ) Bills Tab Viewing Bills Bill Detail Files Comments ) Accepting/Rebutting Bills Accepting Entire Bill Rebutting Entire Bill Rebuttal History ) Invoices Tab Viewing Invoices ) Loans Tab Viewing Loans ) Reports Tab ) Accounts Tab Viewing Accounts ) Contacts Tab Viewing Contacts Edit Contacts ) Bulk Upload Tab Bill Response Bulk Upload Document Preparation Bill Response Upload ) Search Feature ) Feedback Tab ) Frequently Asked Questions Workflow Bills Tab Reports Tab Bulk Uploads Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

3 1) Introduction Fannie Mae Invoicing is a web-based Fannie Mae portal that provides servicers with a consolidated view of loan level invoices and bills and the ability to resolve claims, add/retrieve documentation, and interact with Fannie Mae. Key Fannie Mae Invoicing Terms: Term Definition Giving money, property or other material goods to another party in exchange for future Loan repayment of the principal amount along with interest or other finance charges. (Standard Fannie Mae Term). Invoice A consolidation of all billing activities for a specific servicer ID. Bill Type A claim of a specific nature. May reflect an aggregation of subordinate claims, known as bill line items. Bill Line Item Granular breakdown of claims where composite billing detail is reflected. Currently, Fannie Mae Invoicing supports 18 distinct bill types described below: Bill Type Description 571 Disbursement collection relates to items paid in error or the overpayment of 571 Refunds expense reimbursement, resulting in refunds due back to Fannie Mae. Recoverable expenses that should have been collected from the borrower during the Advances payoff, or, all expenses paid out to servicers for repurchases. Fannie Mae issues compensatory fee invoices to servicers if the servicer fails to Comp Fees complete a foreclosure action within the applicable state time lines. Comp Fees Fannie Mae may assess a compensatory fee if a servicer must rescind a foreclosure Rescission sale due to the servicer s failure to adhere to Fannie Mae guidelines. Deed-In-Lieu Deed-In-Lieu: The servicer is required to collect a cash contribution from the borrower (DILS) as part of the terms of the DIL approval. Servicer billings associated with curtailments to the claim payments made by the FHA government entity. When a property suffers a loss due to damage, the Hazard Recovery Vendors will gather documentation from prior servicers to support their insurable loss claim and file a hazard insurance claims in an attempt to recover any losses and remit to Fannie Mae. The vendors will continue to follow up the status of the claim to ensure fair and timely decision and settlement has been reached by the hazard insurance carrier. The hazard Hazard Insurance vendors will pursue all settled hazard insurance loss proceeds from the hazard insurance carriers and servicers to manage the final recovery efforts until all proceeds have been received and remitted to Fannie Mae. The Hazard Recovery team within Fannie Mae work to identify, manage and reconcile the hazard insurance proceeds, in addition to the ongoing recovery effort to recuperate aged outstanding hazard proceeds. Homeowner Billings facilitating the collection of payments for Homeowner Association deficiencies Association (HOA) paid at REO Closing. Indems Indemnification billings related to REO properties and servicing issues. Lender Recourse Contractual agreement by servicer to reimburse Fannie Mae for loss amount. Modifications Funds Fannie Mae previously paid to servicers when a modification is not completed. (Mods) Notice of Defects Notice of Defects (NODs) pertaining to Real Estate Owned properties and servicing (NODs) related issues. Billings associated with MI Curtailments or Denials. The Curtailment Bill includes Pool Mortgage expenses curtailed from the MI due to Servicer Errors or Unfiled Expenses and Denial Insurance (MI) Bills include Billings for MI Claim Denials and incorrect Cancellations. Primary Mortgage Insurance (MI) REOGrams Tax Third Party Sales (TPS) Veterans Affairs (VA) Billings associated with MI Curtailments or Denials. The Curtailment Bill includes expenses curtailed from the MI due to Servicer Errors or Unfiled Expenses and Denial Bills include Billings for MI Claim Denials and incorrect Cancellations. A penalty for servicers failure to properly report the datagram within 24 hours of the sale date or executed DIL. Billings facilitating the collection of payments for Property Tax deficiencies paid at REO Closing. Funds owed by servicer due to shortage remitted to FNMA as a result of the property liquidating as a TPS Sale. Servicer billings associated with curtailments to the claim payments made by the government entity Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

1.1 Workflow Diagram Workflow diagram on the different Bill Statuses a bill can go through.

agree with rebuttal, bill will be re-published When clicking on Accept When clicking on Rebut Accepted Bill has been

or Rebutted), you can still access documents and make comments if necessary Rebutted Rebuttal has occurred & is sitting

escalated to FNMA management for further discussion Neg.

action needs to be taken Bill is part of a negotiated settlement/lender resolution.

4 1.1 Workflow Diagram Workflow diagram on the different Bill Statuses a bill can go through. Bill Status Published Bill is ready for review (Documents can be accessed and comments can be made) If FNMA does not agree with rebuttal, bill will be re-published When clicking on Accept When clicking on Rebut Accepted Bill has been agreed upon but FNMA is either waiting for payment OR is validating payment Note If bill is in either status (Accepted or Rebutted), you can still access documents and make comments if necessary Rebutted Rebuttal has occurred & is sitting in FNMA queue for review Depending on FNMA s response Escalation Flag (checked) After multiple rebuttals, bill is escalated to FNMA management for further discussion Neg. Settlement Paid FNMA has received, validated, and allocated payment Canceled Bill has been canceled and no further action needs to be taken Bill is part of a negotiated settlement/lender resolution. This can occur at anytime during the Response to Bill process 1.2 Relationship Diagram The relationship of loans, invoices, bill types and line items can be represented as follows: 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

5 2) Application Access To obtain access to Fannie Mae Invoicing, follow the procedures from Fannie Mae Technology Manager for Administrators Job Aids: Also refer to the following Technology Manager for Administrators Job Aids on the Fannie Mae Invoicing page: Set Up an Available Application (Specific for FNM Invoicing) Grant a User Access to an Application (Specific for FNM Invoicing) NOTE(s): When following the Grant a User Access to an Application (Specific for FNM Invoicing) Job Aid: Please remember that the CSRS_Partner_User_Default role is mandatory for all users to have in their profile. The CSRS_Vendor_User role is NOT for servicers. It is only for vendors Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

3) Logging In and Out Enter https://fanniemae-singlefamily.force.com/ in your Internet browser. NOTE: A LAUNCH APP button is available on the Fannie Mae Invoicing page as of September 25, 2017. 3.

6 3) Logging In and Out Enter in your Internet browser. NOTE: A LAUNCH APP button is available on the Fannie Mae Invoicing page as of September 25, Log In 1. Enter User Name, provided by Fannie Mae (or your SRDBS User Name). 2. Enter Password, initially provided by Fannie Mae (or your SRDBS Password). Important: All users of the Servicer REAM Deficiency Billing System (SRDBS) were automatically granted access to Fannie Mae Invoicing as of September 25, 2017, based on those same credentials. If you are a new user, contact your Technology Manager Administrator to have them register you as a Fannie Mae Invoicing user. Fannie Mae Invoicing will be listed in Technology Manager as of Sept. 25, 2017, for administrators to assign access to staff as needed. Once registered, users can set up their passwords and update personal profiles via Technology Manager. 3. Click Login Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

7 3.2 Log Out 1. Click blue box in upper right of screen. 2. Click Logout. 3. Click End Fannie Mae Session. 4. Click Confirm Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

4) Email Notification: Turn On or Off To turn on and off email notifications, follow

8 4) Notification: Turn On or Off To turn on and off notifications, follow the step below. 1. Click My Settings on top right corner of screen. 2. Click Settings. 3. Click checkbox enable notifications for my community activity. 4. Click Save Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

5) Navigation After logging into Fannie Mae Invoicing, the Home page will appear. 5.1 Fannie Mae Invoicing Home Page Legend 1. Search Will locate items within all tabs. 2.

9 5) Navigation After logging into Fannie Mae Invoicing, the Home page will appear. 5.1 Fannie Mae Invoicing Home Page Legend 1. Search Will locate items within all tabs. 2. Navigation Tabs Allow for quick navigation to topics of interest. 3. Recent Items Displays the 10 most recent items viewed. 4. Dashboard Displays various status dashboards 5. Reference Materials Section to view reference documentation Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

10 5.2 Navigation Tabs Legend Home Bills Invoices Loans Reports Dashboards Accounts Contacts Bulk Load Feedback Displays the Fannie Mae Invoicing Home Page. Displays bills with detail information and the ability to accept or rebut payment amount. Displays invoices with the ability to view bills within each invoice. Provides detailed loan level information. Allows for viewing of canned reports. Displays various status dashboards. Provides access to servicer Fannie Mae account information. Provides access to users/ contacts associated with the servicer account. Allows uploading of multiple documents and response to multiple bills. User can submit questions about Fannie Mae Invoicing Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

11 6) Bills Tab The Bills tab Home page contains the most recent bills opened as well as the ability to filter all bills for review Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

6.1 Viewing Bills Under the View dropdown menu, bills can be filtered by bill type or bill status. Select the appropriate View dropdown name and click Go.

Accept Button Used to Accept all selected bill amounts. 2. Rebut Button Used to Rebut all selected bill amounts. 3. Update Status Button Only for Fannie Mae usage at this time. 4.

12 6.1 Viewing Bills Under the View dropdown menu, bills can be filtered by bill type or bill status. Select the appropriate View dropdown name and click Go. All bills related to the dropdown selection will appear. The steps below assume ALL was selected in the View field and clicked Go. Legend 1. Accept Button Used to Accept all selected bill amounts. 2. Rebut Button Used to Rebut all selected bill amounts. 3. Update Status Button Only for Fannie Mae usage at this time. 4. Refresh icon Refresh information. 5. Letters/Other /All Used to locate specific bill by the categories in the bill header. 6. Action Box Select multiple bills to either accept or rebut at the same time Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

13 6.2 Bill Detail Click on a Bill ID and the Bill Detail page will appear. The Bill Detail page provides detailed bill information Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

14 6.2 Bill Detail (continued) Legend 1. Bill ID The system will automatically assign a Bill ID number to each bill. 2. Hover Over Links Provides user the ability to view items within various sections without the need to scroll down the page. Hover over links shown will be specific to each individual bill. 3. Bill Detail Provides a summary of what you are being billed for. 4. Bill Type Related Info Bill Type specific information. 5. Servicer Information Servicer related to the bill. 6. Bill Review Overall Review of the bill. 7. Bill Items Certain bill types allow for the specification of more granular billing details related to a given claim. For claims which do specify the need to accommodate more granular claim detail, the individual line item bill amounts will roll up to an aggregate bill amount at the bill level. 8. Files Contains any files uploaded. 9. Comments Displays any comments made on the bill. 10. Billing Activities Displays activity and the aging of the bill and deadlines for responses Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

15 6.3 Files To Upload Files within the Bill follow the steps below. 1. Click Upload Files within the Files section of the Bill. 2. Navigate to the file to upload and select it. Max file size that can be uploaded is 20MB Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

6.3 Files (continued) The screen will grey out and a progress of the file upload will appear. 3. Once the status displays Done, click Close to close out of the progress window.

16 6.3 Files (continued) The screen will grey out and a progress of the file upload will appear. 3. Once the status displays Done, click Close to close out of the progress window. The file uploaded will now appear under the Files section. Click the document name under the Title field to view document. Bill Click Bill ID to return to the Bill Details Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

17 6.4 Comments If you have any questions while reviewing the bill and do not yet want to Accept or Rebut the bill, a comment can be created to Fannie Mae for questions. To create Comments, follow the steps below. 1. Click New Comment. 2. Enter comment in Comment Description field. All other fields are optional. 3. Click Save. Once the comment has been saved, a summary of the comment created will appear along with a Comment History section Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

18 7) Accepting / Rebutting Bills 7.1 Accepting Entire Bill To accept to pay the amount on the bill, follow the steps below. 1. Review bill details. 2. Click Accept. If a bill contains one or more bill line items, then by clicking on Accept, you will be accepting all bill line items that are part of the bill. 3. Click OK in message box that appears. 4. Click OK in message box indicating, The bill has been accepted Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

19 7.2 Rebutting Entire Bill To rebut the amount on the bill, follow the steps below. 1. Review bill details. 2. Click Rebut. Rebut screen has two tabs: Rebuttal Details form to fill out explaining reason for rebuttal. History view history of previous rebuttals made on the bill. 3. Select appropriate reason from Response Reason dropdown. Response Reason drop down options will vary per bill type. 4. Enter comments in Servicer Comments field. 5. Optional: Enter amount if needed in Servicer Amount field. 6. Click Choose File to attach supporting documentation. ONLY One file per rebuttal can be attached. If you want to attach other files, do so in the Files section of the Bills Detail screen. 7. Click Save Rebuttal. 8. Click OK in message box that appears Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

20 7.2 Rebutting Entire Bill (continued) The Bill Status will change to Rebutted. 7.3 Rebuttal History Rebuttal History: provides a summary of any previous rebuttals that have occurred on the bill, as well as, Fannie Mae s response to those rebuttals. 1. Click Rebuttal History. The most recent Rebuttal can be viewed at the top. 2. Click Go Back to return to the Bill Details screen Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

21 8) Invoices Tab The Invoices tab Home page displays a quick view of your invoices Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

22 8.1 Viewing Invoices Invoices can be viewed by selecting the appropriate View field dropdown name and click Go, or clicking the Invoice ID. To view all invoices, follow the steps below. 1. Click Invoice ID number of appropriate invoice. The Invoice provides the sum amount of all the bills associated to the Fannie Mae Loan and Servicer ID. Comp Fees and NODs have their own section and are not included in the total Invoice Amount. 2. Click Bill ID to review bills. Within the Invoice page, bills can be accepted or rebutted by clicking the check box next to the Bill ID Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

23 9) Loans Tab The Loans tab Home page displays all recently viewed or updated loans Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

24 9.1 Viewing Loans Loans can be viewed by selecting the appropriate View field drop down name and clicking Go, or clicking a Loan ID. The steps below assume that ALL was selected in the View field and clicked Go. 1. Click appropriate Loan ID number. Provides a summary of the loan information 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

10) Reports Tab The Reports tab Home page displays

Clicking on a report with a graph icon will open the

25 10) Reports Tab The Reports tab Home page displays various canned reports. Different reports will display in the main section of the page depending upon the folder selected. Clicking on a report with a graph icon will open the Dashboards tab Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

26 11) Accounts Tab The Accounts tab Home page contains a quick view of your accounts Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

The steps below assume ALL was selected in the View field and clicked Go. 1.

27 11.1 Viewing Accounts Accounts can be viewed by selecting the appropriate View field drop down name and clicking Go, or by clicking the appropriate recent Account Name. The steps below assume ALL was selected in the View field and clicked Go. 1. Click appropriate Account Name Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

28 11.1 Viewing Accounts (continued) 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

29 12) Contacts Tab The Contacts tab Home page provides a quick view of existing contacts as well as making updates and/or changes to contacts Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

12.1 Viewing Contacts Contacts can be viewed by selecting the appropriate View field drop down name and clicking Go, or clicking the appropriate Recent Contact Name.

30 12.1 Viewing Contacts Contacts can be viewed by selecting the appropriate View field drop down name and clicking Go, or clicking the appropriate Recent Contact Name. The steps below assume ALL CONTACTS was selected in the View field and clicked Go. 1. Click appropriate Name Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

31 12.1 Viewing Contacts (continued) 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

32 12.2 Edit Contacts To edit a contact follow the steps below. 1. Click Edit from the page above. 2. Make appropriate updates and/or corrections. Updates cannot be made to the Contact Information section. 3. Click Save. Contacts not associated with accounts are private and cannot be viewed by other users or included in reports Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

33 13) Bulk Upload Tab The Bulk Loads tab Home page provides a method to upload response files and supporting documents for multiple bills. There are two Record Types used in the Bulk Load process which are: Bill Response This record type is used to update the status of bills to accepted or rebutted. Document Upload This record type can be used for uploading multiple documents that are contained within a zip file Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

13.1 Bill Response Bulk Upload Document Preparation To do a Bill Response, upload follow the steps below: 1. Click Reports tab. 2. Click Bulk Response Templates and select appropriate template.

34 13.1 Bill Response Bulk Upload Document Preparation To do a Bill Response, upload follow the steps below: 1. Click Reports tab. 2. Click Bulk Response Templates and select appropriate template. Each bill type has its own template. Do not select templates that end in withlitems, as currently, bills can only be rebutted/accepted at the bill level and not line item level. 3. The Advance Bulk Response is shown as an example. 4. Once a Bill Type response template is selected, all the bills associated with the Bill Type and only in Published Bill Status will appear on the screen. 5. Click Export Details Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

Scroll towards the end of the file and begin filling in the required fields: Reason and Status.

35 13.1 Bill Response Bulk Upload Document Preparation (continued) 6. Click Export. 7. Click Enable Editing to make updates to data. Scroll towards the end of the file and begin filling in the required fields: Reason and Status. The Servicer Comments and Servicer Agreed Amount is optional but the other two fields are required Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

36 13.1 Bill Response Bulk Upload Document Preparation (continued) The chart below has the pick list options that Fannie Mae Invoicing will accept for the Reason field on the bulk response template. If the values are not exactly from the given values (along with the spelling), Fannie Mae Invoicing will reject/fail the upload process of the file. Bill Type Comp Fee Rescission Rebuttal Reason Funds previously submitted Rescission of Sale Did Not Occur Bankruptcy Litigation Loss Mitigation Title Issue Deceased Borrower Other (Comments/Supporting docs provided) Hazard Insurance Recovery / 571 Refunds Funds previously submitted Unable to locate loan Submitted (Proceeds) is it duplicate bill? Other (Comments/Supporting docs provided) Deed-In-Lieu Third Party Sale Modifications / Advances / REOgram MI Primary Funds Previously submitted Unable to locate loan Other (Comments/Supporting docs provided) Funds previously submitted State Statute - Fee Sensitive Unable to locate loan Submitted (Proceeds) is it duplicate bill? Other (Comments/Supporting docs provided) Sale Date incorrect Third Party Sale Rescinded Unrecoverable (Supporting Docs/comments provided) Pending Legal Litigation Funds previously submitted Unable to locate loan Other (Comments/Supporting docs provided) Unrecoverable (Supporting docs/comments provided) Unrecoverable per State Statute (Supporting docs/comments provided) Disagree - Prior servicer is responsible Proof of Payment Needed Escalated for further review Prorated Uncollectable Paid in Full Other (Comments/Supporting docs provided) Date of Claimable timeframe Prorate Expenses Breakdown Request Unrecoverable per MICO Guides Loan is part of a resolution Comp Fee needs to be applied 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

37 13.1 Bill Response Bulk Upload Document Preparation (continued) MI Primary MI Pool Lender Recourse Indemnifications Notice of Defect Tax / HOA VA / FHA Funds were already remitted Never received funds from MI Received partial payment from MI Funds Previously submitted State Statute - Fee Sensitive Indemnification Submitted (Proceeds) is it duplicate bill? Other (Comments/Supporting docs provided) Unrecoverable (Supporting Docs/comments provided) Disbursement prior to transfer date Funds Previously submitted State Statute - Fee Sensitive Indemnification Submitted (Proceeds) is it duplicate bill? Other (Comments/Supporting docs provided) Unrecoverable (Supporting Docs/comments provided) Disbursement prior to transfer date Other (Comments/Supporting docs provided) Disagree with the violation (Supporting docs required) Cured (Supporting docs provided) Disagree with the Bill Amount (Supporting docs required) Other (Comments/Supporting docs provided) Disagree with the violation (Supporting docs required) Cured (Supporting docs provided) Funds previously submitted Unable to locate loan Other (Comments/Supporting docs provided) Unrecoverable (Supporting Docs/comments provided) Funds Previously submitted Other (Comments/Supporting docs provided) Clarification needed for Make Whole/Bill Breakdown Reason responses are not case sensitive. 8. Enter Accept or Rebut in Status field. If accepting bill, no reason response is required. 9. Enter appropriate supporting comments in Servicer Comments field. 10. Save Excel file to your computer. File type should be.xls or.xlsx. 11. Click Done on Export Report screen. To attach appropriate Bill Response files and start upload process follow the steps bellow: 1. Click Bulk Loads tab. 2. Click Create New Bulk Load Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

38 13.2 Bill Response Upload 3. Select Bill Response from Record Type of new record field dropdown. 4. Click Continue. 5. Select appropriate bill type from Bill Type dropdown. 6. Click Save Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

39 13.2 Bill Response Upload (continued) 7. Click Upload Files and navigate to the file to upload and select it. 8. Click Close on message box. 9. Click Start Upload so the response file can be processed. The Bulk Bill Response Upload section will detail if all bills have uploaded successfully or not by stating either: Failed, Partially Loaded, or Bill File Load Completed in the Status field. Example: 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

40 13.2 Bill Response Upload (continued) If there are any issues with the upload a message will appear under the Processing Error section which will explain what the issue is. User is expected to correct the issue and reload the file. Example: Error Description could show Bill loan failed with errors: Bill Status: bad value for restricted picklist field Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

13.3 Document Upload For Document Uploads follow the steps below. 1. Select Document Upload from Record Type of new record field dropdown. 2. Click Continue. 3. Click Save to continue.

41 13.3 Document Upload For Document Uploads follow the steps below. 1. Select Document Upload from Record Type of new record field dropdown. 2. Click Continue. 3. Click Save to continue. Status will be defaulted to Initiated. Do not enter anything under Total Record Count field. 4. To upload multiple documents, each document must have the following file name convention: Bill ID_filename.ext Example: Bill14567_Appraisal.doc or Bill2345_Legal_Fees.pdf. 5. Compile all documents you wish to upload in a zip file Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

42 Follow steps 7 thru 9 from Bill Response Upload procedures above. The documents will attach to the bills you placed in the file name. 14) Search Feature The Search box is located above the navigation bar. Search allows for searching by Bill ID, Bill Line Item ID, Invoice ID, Loan number, Document Name, etc. Example: If type BILL361055, then click Search. Click underlined item to view specific information Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

43 15) Feedback Tab The Feedback Home page is to provide quick feedback to Fannie Mae. 1. Click Create New Feedback. 2. Enter appropriate information. 3. Click Save. There are no required fields Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

44 Feedback Tab (continued) 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

45 16) Frequently Asked Questions 16.1 Workflow 1. Q. How do I find my work queue? A. Use the Bill tab View sort function to locate specific bill types to work. 2. Q. What is the criteria for the bill/invoices to load from top to bottom in their respective tabs? A. Most recently created bills/ invoices are displayed first. 3. Q. How is a bill escalated within the system? A. If no action is taken per the set amount of time and/or the fifth time a bill is rebutted, it is flagged and is sent to a Fannie Mae escalated queue. 4. Q. If I rebut a bill what happens next? A. If Fannie Mae does not agree with the rebuttal, then the bill can be re-published without any changes being made. If Fannie Mae partially agrees with the rebuttal then changes can be made to the bill/bill items. If Fannie Mae agrees with the rebuttal, then Fannie Mae will close out the bill without making changes. 5. Q. If we agree with the rebuttal how is the bill closed? A. The status of the bill with reflect one of the following: Canceled or Neg. Settlement. For Notice of Defect, bill status will be set to NOD Resolved or NOD Expired. 6. Q. Can more than one person be working on a bill at the same time? A. Yes, multiple users can access and work on a bill. 7. Q. Who do I contact if I have technical issues with the system? A. Under Reference Materials, located on the left side panel, there is a link for Technical Support 8. Q. Who do I contact if I have questions about the information in the system? A. Use the Feedback form Bills Tab 1. Q. What happens if I rebut more than the allowed rebuttal limit? A. The bill will automatically go into a Fannie Mae escalated queue. 2. Q. If I accept or rebut a bill in error how do I get it back? A. A comment can be added to the bill requesting Fannie Mae to push bill back to Published status 3. Q. Can I share only one document? A. No, at this time all documents under the File section will be shared. 4. Q. How do I unshare a document already shared? A. Contact your administrator to unshare the document. 5. Q. How will I know a bill is paid? A. The status of the bill will be set to Paid and there will be a Receipt Allocation information displayed on the bill details page. 6. Q. Wil bills be deleted from view in the system? A. Once a bill is first published, it will always remain visible Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

46 7. Q. Can sub-servicers see documents uploads to the bill by Fannie Mae? A. Yes, Sub-servicers can see all Documents associated to the bills they are able to access. 8. Q. Where can I see if a bill/invoice was paid? A. Within the Bills Tab, there is a View option called Paid. This will list all bills that have been paid Reports Tab 1. Q. Can I create personalized reports? A. No, not at this time Bulk Uploads 1. Q. Where do I find why a bulk upload failed? A. Bulk uploads that have failed will be listed as Failed in the status column. Click the Processing Id and the reason for the failure is provided in the Processing Errors section in the Error Description column. 2. Q. How do I correct the errors identified? A. Make the identified corrections to the initial spreadsheet and re upload the file. 3. Q. What happens if I click Start Upload button twice? A. The system will display the following message. Bill Upload has already been submitted for processing. 4. Q. Does the Bill Response and Bill Upload reports need to be in any certain naming convention? A. Bill Response file can be given any name and Bill Upload files can be given any name. 5. Q. What is the max file size that can be uploaded in both File section of a Bill and Bulk Load tab? A. The max is 20MB 2017 Fannie Mae. Trademarks of Fannie Mae. Fannie Mae Invoicing of 45

Servicer REAM Deficiency Billing System (SRDBS) User Manual. September 2014 V3.0

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