Default Management Reporting System (DMRS) Correcting Event Failures and the Failed Submitted Events Report Job Aid

Transcription

1 Default Management Reporting System (DMRS) Correcting Event Failures and the Failed Submitted Events Report Job Aid 2016 Fannie Mae. Trademarks of Fannie Mae. Version 2, Page 1

2 Table of Contents Purpose... 3 Failed Submitted Events Report Overview... 3 Accessing the Failed Submitted Events Report... 3 Understanding the Failed Submitted Events Report... 5 Using the Failed Submitted Events Report to Correct and Re-Submit Events... 6 Appendix... 9 Sample DMRS2028 Report Fannie Mae. Trademarks of Fannie Mae. Version 2 2 of 9

3 Purpose The purpose of this document is to explain the Failed Submitted Events Report (DMRS2028) and how to use the report to re-submit failed events. Failed Submitted Events Report Overview The Failed Submitted Events Report identifies events submitted by servicers or firms to DMRS that failed the event level validation and provides that information in the form of an event row that can be easily loaded into the DMRS spreadsheet upload template for re-submission. This report gives providers another method to correct failed events and best serves providers who need to correct event failures in bulk and the source system does not allow for a correction process. For more information on what causes an event to fail or to determine if failed events have already been reconciled, refer to the Contextual Validation Exceptions Report (SQW2000). Accessing the Failed Submitted Events Report Once in the DMRS workspace, follow the steps below to access the report. 1. Click Reports. Then click Workspace Reporting. 2. A new screen will appear. Click Standard Reports. Select 2000 Exception from the drop down list. Double click on DMRS2028 Failed Submitted Events Fannie Mae. Trademarks of Fannie Mae. Version 2 3 of 9

4 3. Select the appropriate parameters: Time Period (Last Week, Last Month, Last Quarter, etc.): If you select Custom Dates, you must enter a Start Date and End Date not to exceed 93 days. The system disregards the Start Date and End Date for all other time periods. The system uses two limits on this report: o Results Limit: The system returns no more than 250,000 exceptions. If the date range you select includes more results than this limit, then the system asks you to modify the parameters. o Date Range Limit: The date range you specify cannot exceed 93 days. If you select a greater period of time, then the system asks you to modify the date parameters. Select Organization: This will always be your office. Select a Provider: The search results may be refined to look at a particular servicer or firm (as applicable). Export Format: Choose the option to export to an excel spreadsheet Fannie Mae. Trademarks of Fannie Mae. Version 2 4 of 9

5 4. Run Options. Run: creates the report immediately, based on selected parameters, and displays the results on the screen. Reset: clears all report parameters previously selected. Schedule Report: sets the report to run, with the defined parameters, on a recurring basis. For more information on scheduling reports, refer to the DMRS Reports Job Aid. Export: Exports the report to the selected format. Do not select Run prior to selecting Export. NOTE: The DMRS Overview training provides more detail on system navigation and the options available for running reports. The DMRS Reports job aid provides more detail on the schedule report feature. Understanding the Failed Submitted Events Report Once the report appears, the results reflect all submitted events that failed the event level validation based on the parameters selected on the prior screen. It is important to note that the results will show ALL failed events within the parameters selected, even those that have since been reconciled. The information below defines each column in the report. See the Appendix for a sample of the Failed Submitted Events Report (DMRS2028). Column A (Failed Positions) This column lists the data points, by position number, that caused the event to fail validation when the event was previously submitted. For example, in the screenshot below, the event on row 17 failed because position 3, Business Event Code, was left blank. When referencing the Contextual Validation Exception Report (SQW2000), this column will correspond to the Data Point Submitted Value (Column I) field. Columns B DG (Data Points 1 110) These columns show the data that was reported within the event row by your office at the time the event failed validation Fannie Mae. Trademarks of Fannie Mae. Version 2 5 of 9

6 Using the Failed Submitted Events Report to Correct and Re- Submit Events The steps below explain how to use the data within the Failed Submitted Events Report (DMRS2028), correct the incorrect data, and re-submit the event successfully to DMRS. Once the Failed Submitted Events Report (DMRS2028) runs, start with step 1 below. 1. While logged into DMRS, navigate to the Event Spreadsheet Upload page and download the current DMRS Spreadsheet Upload template. NOTE: The Event Spreadsheet Upload job aid or DMRS Module 4 Training provides more detail on system navigation and downloading the DMRS spreadsheet template. 2. Go back to the Failed Submitted Events Report (DMRS2028). Starting in cell A6, copy all rows through column DG in order to capture all data within the report (excluding the header on row 5) Fannie Mae. Trademarks of Fannie Mae. Version 2 6 of 9

7 3. Paste the copied cells into the current DMRS Spreadsheet Upload template starting on cell A8. When pasted correctly, the Failed Positions data will populate column A on the DMRS Spreadsheet Upload template, and all subsequent columns will contain the values submitted for data point positions Refer to the screen shot on the following page for an illustration. NOTE: The values pasted include the errors that caused the previously reported event to fail. As mentioned previously in this job aid, ALL failed events appear on the Failed Submitted Events Report (DMRS2028), even those that have since been reconciled. For instruction on how to remove previously reconciled events from re-submission, continue to step 4. For instruction on how to re-submit all events that appear on the report, go to step Remove events from the spreadsheet that have been reconciled. a. Run the Contextual Validation Failure Report (SQW2000) for the same time period that was used to run the Failed Submitted Events Report (DMRS2028) and select the parameter that will only show the events that have been reconciled. NOTE: The DMRS Module 3 Training or the Contextual Validation Exceptions Report job aid provide more detail on creating the Contextual Validation Failure Report (SQW2000). b. Compare the list of events that appear on the Contextual Validation Failure Report (SQW2000) to the list of events that were pasted into the DMRS Spreadsheet Upload template. c. Delete all events that have been previously been reconciled or that cannot/do not need to be resubmitted. The entire row(s) should be deleted. d. Continue to step Fannie Mae. Trademarks of Fannie Mae. Version 2 7 of 9

8 5. The next step is to correct the data point positions listed in column A so that the event(s) will pass validation when the spreadsheet is processed. Corrections will need to be made for each row on the spreadsheet. Although the value in column A lists the data point positions that need correction, the specific rule that was triggered (Validation Failure Reason) is not listed. Therefore, users may need to review the Contextual Validation Failure Report (SQW2000) alongside the spreadsheet upload template to ensure all corrections for the data point are made. All failures for data point 20 should be ignored because data point 20 indicates the failure was due to the Validation Failure Reason of Duplicate Loan. These failures will never show as reconciled but never need to be corrected because the failure is valid. If the event ONLY failed due to data point 20, the row can be removed completely. NOTE: Only servicers will receive this failure. 6. Complete the required contact information on row Save the spreadsheet to your desired location. 8. Upload the spreadsheet into DMRS. NOTE: The Event Spreadsheet Upload job aid or DMRS Module 4 Training provides more detail on saving and uploading the DMRS spreadsheet template to DMRS Fannie Mae. Trademarks of Fannie Mae. Version 2 8 of 9

9 Appendix Sample DMRS2028 Report DMRS2028_Failed_S ubmitted_events.xlsx 2016 Fannie Mae. Trademarks of Fannie Mae. Version 2 9 of 9