Welcome! Federally Insured By NCUA

Transcription

1 Welcome! Federally Insured By NCUA 1

2 Welcome Dear Federal Employees Credit Union Member, Welcome to Collins Community Credit Union. At Collins Community Credit Union, we are proud to be part of the credit union movement and help our members and communities. We have a very similar philosophy and culture as FECU and we look forward to providing you with the financial products and services you need at every stage in your life. We are committed to serving our members, exceeding expectations and providing you with timely and accurate information. Every time you call us or walk into one of our branches, we will treat with you the utmost respect and share our knowledge as your financial partner. Please review the information in this booklet. We address some commonly asked questions, as well as specific information about how some of your products and services will change. We know that more questions will pop up along the way, so you can keep updated at Should you have any questions, do not hesitate to contact our Member Contact Center at We will be celebrating 75 years in the community in 2015 and we are glad you are a part of our family. Richard J. Benhart President/CEO 2

3 Table of Contents General FAQs...Pg 4 Checking Accounts...Pg 6 Debit/ATM Cards... Pg Savings Accounts... Pg 14 Online Banking...Pg 17 estatements... Pg 19 Credit Cards...Pg 27 Consumer Loans...Pg 29 Mortgage...Pg 31 Certificates of Deposit...Pg 32 Business Accounts & Loans... Pg 32 Locations... Pg 33 3

4 General FAQs Q. Why did FECU merge with Collins Community Credit Union? A merger was important to FECU so that we can ensure our members can be confident that the credit union is operating within federal compliance guidelines. The merger will also provide enhanced financial services, convenience and benefits to FECU members. As a $20 million credit union, FECU simply cannot bring the benefits, access and financial strength to you as those of a combined $790 million financial institution. Q. Will the employees at my credit union branch change? A commitment has been made to retain 100% of the Federal Employee Credit Union staff. In fact, they will be given added incentive to stay as part of this new and thriving organization, with added benefits both personally and professionally. We want you to continue to see the same friendly employees you have grown accustomed to serve you with the same personal touch. Q. Will my account numbers change when the merger is completed? Every effort will be made to maintain your current account numbers. In the future, if any changes are necessary, all members will receive a separate notification of specific changes before they happen. Q. I need copies of my previous account information from FECU. Who do I request this information from? You may contact your current branch for this information. After July 2 nd, you may call the Member Contact Center at to make this request. Q. What will my branch network look like after the merger? Currently, there will be no immediate branch closures as a result of this merger. In fact, you will be gaining 10 more branch locations in East-Central Iowa. Collins Community CU anticipates adding additional locations throughout the Polk County area. We encourage you to continue to conduct your daily business with the credit union as you always have in the past. 4

5 Please take note of the updated hours of your branch. These hours will be in effect starting on July 2, Federal Building Monday through Friday 8:00 A.M. to 4:00 P.M. Harding Hills Lobby: Monday through Friday 9:00 A.M. to 5:00 P.M. Drive up: Monday through Friday 9:00 A.M. to 5:00 P.M. Iowa City VA Hospital Monday through Friday 8:30 A.M. to 4:30 P.M. ATM at VA Hospital in Des Moines ( th Street) Located in the lobby and is available 24 hours. This machine dispenses cash only and is Privileged Status. 5

6 6 Checking Accounts We will transfer your existing FECU checking account into a comparable checking account at Collins Community CU. Reference the Checking Accounts Conversion Chart in this section to see what new features you now have access to with your converted checking account. Please note that these are general conversions. In some cases, if you have multiple accounts of the same type, your account may convert to a different Collins Community CU product. Should you have any questions, please contact our Member Contact Center starting July 2 nd at and we will be happy to help you. Checking Accounts FAQs Q. Can I still use my old checks or do I have to order new ones? Yes, FECU checks will still post to your Collins Community CU account after July 1 st. We will send you new checks with your Collins Community CU routing numbers. You will receive your new checks directly from Deluxe Corporation close to June 30 th. Please start using your new checks starting July 1 st and securely destroy your remaining FECU checks and deposit tickets. If you prefer, you can bring your old checks into your branch and we will destroy them for you. The old FECU checks with the FECU routing number will expire on September 30, Q. I have automatic payments and withdrawals set up. What do I have to do? For most members, if you have any automatic payments or withdrawals already set up, you don t have to do anything! They will continue to post as normal. For members with new account numbers, you will need to contact any merchants you have on autopay to update your routing number and account number for item processing after June 30 th. Q. Will my payroll/direct deposit post to my Collins Community CU account? For most members, yes, you should expect your deposits to process as normal to your Collins Community CU account. For members with new account numbers, you will need to contact your employer if you have direct deposit to update your routing number and account number for item processing after June 30 th. Q. What if I haven t used my FECU account for a few years? If the last financial transaction happened over 12 months ago, then your account will be flagged dormant and fees may be assessed. Please contact us for more information.

7 Checking Accounts FAQs (con t) Q. If I had FECU Privilege Pay for my checking account will I have that type of product at Collins Community CU? Yes, you will have Courtesy Pay that covers overdrafts. Please refer to the Discretionary Overdraft Privilege Disclosure for overdraft fee information as well as Courtesy Pay limits and payback time frames. You received all the Disclosures information earlier in June. You can also access the disclosures online at Q. Will my depository accounts still be insured through the NCUA? Collins Community CU remains financially safe and secure. You can enjoy added peace of mind knowing that your deposits are federally insured through the National Credit Union Administration (NCUA), a U.S. government agency. The NCUA is backed by the full faith and credit of the U.S. government. Not one penny of insured savings has ever been lost by a member of a federally insured credit union. Each account holder s funds are now insured to at least $250,000, and individual retirement accounts are separately insured up to $250,000. If your savings exceed the amount covered by the basic insurance limits, you can extend your NCUA coverage by establishing different types of accounts. The NCUA insures accounts in different ownership categories separately. You can get up to $250,000 of additional insurance for your interest accounts owned jointly with someone else and for trust accounts of which you are a beneficiary. Detailed information about NCUA insurance, as well as a calculator that you can use to estimate your coverage, is available at the NCUA website, 7

8 Below you will see how your current FECU accounts convert into a Collins Community CU account. Should you have any questions or believe this is not the right account for you, please contact your current FECU branch. After July 2 nd, you may contact our Member Contact Center at Checking Accounts Conversion Chart What you have Your existing features & fees now FECU Basic Share Draft Account (91) FECU Standard Share Draft Account (92) No minimum balance No monthly service charge Unlimited check writing ATM Card with no monthly fee/$0.50 per transaction, $1.00 per transaction for out of state transactions Debit card for $1.00 monthly fee, $0.50 per transaction, $1.00 per out of state transaction Overdraft transfer from share $5 Privilege Pay NSF fee $30 No dividends Minimum daily balance of $300 ($5 monthly fee if balance falls below $300) First 30 drafts cleared free per month ($0.25 per draft cleared over 30) ATM Card with no monthly fee/$0.50 per transaction, $1.00 per transaction for out of state transactions Debit card for $1.00 monthly fee, $0.50 per transaction, $1.00 per out of state transaction Overdraft transfer from share $3 Privilege Pay NSF fee $30 No dividends One free box of economy checks per year ($5 credit per box of other checks ordered through CU) What it will become Collins Community CU Free Checking (76) Collins Community CU Free Checking (76) Your new features & fees No minimum balance No monthly service charge Unlimited check writing ATM fees $0.50* over 10 transactions (Collins Community CU ATMs free) No monthly debit card fee Overdraft transfer from share $5 Courtesy Pay NSF fee $28 No dividends No minimum balance No monthly service charge Unlimited check writing ATM fees $0.50 over 10 transactions (Collins Community CU ATMs free) No monthly debit card fee Overdraft transfer from share $5 Courtesy Pay NSF fee $28 No dividends 8

9 Checking Accounts Conversion Chart (con t) What you have now FECU Interest Plus Share Draft Account (93) Your existing features & fees Minimum daily balance of $1000 ($15 monthly fee if balance falls below $300) Dividends 0.05% ANNUAL PERCENTAGE YIELD (APY) $1000 min. First 30 drafts cleared free per month ($0.15 per draft cleared over 30) Free overdraft transfer from shares Privilege Pay NSF fee $30 ATM Card with no monthly fee/$0.50 per transaction, $1.00 per transaction for out of state transactions Debit card for $1.00 monthly fee, $0.50 per transaction, $1.00 per out of state transaction No fee cashiers checks & no fee travelers checks for two Domestic outgoing wire transfer fee reduced to $5 and free incoming wires Five free copies of checks per year Four free box of economy checks per year ($5 credit per box of other checks ordered through CU) What it will become Collins Community CU Advantage Checking (74) Your new features & fees If the following qualifications are met: Direct deposit monthly Debit Card 15 posted transactions monthly estatements Log on to CU Online monthly Dividends paid monthly $25,000 or less earns 2.25% ANNUAL PERCENTAGE YIELD (APY) $25, $50,000 earns 0.20% ANNUAL PERCENTAGE YIELD (APY) $50, or more earns 0.10% ANNUAL PERCENTAGE YIELD (APY) No monthly fee If qualification not met: Base Rate 0.01% ANNUAL PERCENTAGE YIELD (APY) Overdraft transfer from share $5 Courtesy Pay NSF fee $28 ATM Card fees $0.50* per transactions over 10 per month (Collins Community CU ATMs free) 9

10 Checking Accounts Conversion Chart (con t) What you have now Your existing features & fees No dividends No check fee Free overdraft transfer Privilege Pay NSF fee $30 ATM Card with no monthly fee/$0.50 per transaction, $1.00 per transaction for out of state transactions Debit card for $1.00 monthly fee, $0.50 per transaction, $1.00 per out of state transaction No fee cashier s checks & no fee travelers checks for two Domestic outgoing wire transfer fee reduced to $5 and free incoming wires Five free copies of checks per year Unlimited number of free boxes of our economy checks ($5 credit per box of other checks ordered through CU) No minimum balance to maintain account No divdends are paid on this type of account All deposits and withdrawals are made without penalty What it will become Your new features & fees FECU Premier 55 Share Draft Account (94) Primary Owner 55+ Collins Community CU Checking Plus (75) Please note: this product is only available to current FECU members converting to a Collins Community CU Checking Plus. No new Checking Plus accounts may be opened. Dividends paid monthly 0.05% ANNUAL PERCENTAGE YIELD (APY) $1000 minimum $2* monthly maintenance fee, waived at age 62 No check fee Free overdraft protection Courtesy Pay NSF fee $28 ATM Card fees $0.50* per transaction over 10 per month (Collins Community CU ATMs free) Free Official checks Free checks for members age 65 and older with retirement direct deposit FECU Electronic Debit Share Account (95) Collins Community CU echecking (73) No minimum balance ATM Card fees $0.50* per transaction over 10 per month (Collins Community CU ATMs free) No monthly debit card fee Overdraft transfer from share $5 Courtesy Pay NSF fee $28 No dividends No monthly fee, as long as you sign up for estatements or $2*/ month fee for paper statements No checks ANNUAL PERCENTAGE YIELD (APY) is accurate as of April 1, 2014; the last dividend declaration date. The dividend rate and ANNUAL PERCENTAGE YIELD (APY) is variable and may change at any time as determined by the Credit Union Board of Directors. For current interest rates, please contact the Member Contact Center at or visit us online at *Plus applicable taxes. 10

11 Debit Card FAQs Q. What happens to my current debit card? If you have not already received one, you will receive a new Collins Community CU debit card in the mail. You will receive your PIN separately. Please note that your FECU Visa Check card will no longer be active after June 30 th. You will need to wait until July 2 nd to activate your Collins Community CU Visa Check & Carry card. On July 1 st, you will not be able to use either your FECU Visa Check card or Collins Community CU Visa Check & Carry card. Please plan accordingly while we update our systems. Any transactions outstanding at the time of conversion will post to your new Collins Community CU account. Limits are $510 cash withdrawals at ATMs and $2,000 for debit card transactions, within 24 hours. Should you have any questions regarding your debit card, please contact our Card Services department: ext or cardservices@collinscu.org. Q. How do I activate my new debit card? You will receive instructions on how to activate your card when you receive it. You will need to use it at any ATM and enter the PIN number you were sent separately before making a point of sale purchase. Q. How do I change my PIN for my debit card? When you receive your PIN in the mail, the upper portion of the mailer will have instructions to change your PIN. We also have equipment at three Collins Community CU locations to change your PIN in person. The locations are Wiley Blvd. (Cedar Rapids), 42 nd Street NE (Cedar Rapids) and Marion (Hwy 151 in Marion). Q. Is there a fee for using my debit card? No, there is no fee for having and using a Collins Community CU debit card when using your card as credit. When using your PIN for transactions, there is no fee at Collins Community CU terminals. You have 10 free PIN transactions per month at non-collins Community CU terminals. Any transaction over 10 would incur a fee of $0.50 plus tax. Q. What if I have automatic debits using my debit card number? You will need to contact any merchant that you have the auto debits set up with and provide them with your new debit card number for item processing as of July 1 st. 11

12 ATM FAQs Q. Will I receive a new ATM card? Yes, if you currently have an ATM card, you will receive a Collins Community CU ATM card the last week in June. On July 1 st, you will not be able to use either your FECU ATM Card or Collins Community CU ATM Card. Please plan accordingly while we update our systems. Limits are $510 cash withdrawals at ATMs, within 24 hours. Q. How do I activate my ATM card? ATM cards do not require activation. They are ready to use as soon as you receive your PIN. You will receive your PIN separately in the mail. Q. Where are Collins Community Credit Union ATMs located? A list of Collins Community CU ATMs can be found here: Q. Are you a part of the Privileged Status Network? Yes we participate in Privileged Status. You can continue to avoid surcharges by using Privileged Status terminals. To find Privileged Status ATMs, visit and select the Privileged Status ATM Locator. Q. How do I change my PIN for my ATM card? We are unable to change the PIN on an ATM card. Q. Is there a fee for using my ATM card? There is no fee for transactions at Collins Community CU terminals. You are given 10 free PIN transactions per month at non-collins Community CU terminals. Any transaction over 10 would incur a fee of $.50 plus tax. Q. If I make a deposit into an ATM, when will my funds be available? Any deposits, cash or checks, made at ATMs will be available on the second business day after the deposit. The first $200 of a deposit made at any ATM into a checking account will be available immediately. Deposits into savings account are available on the second business day. Checks drawn on Collins Community CU will be available on the first business day after the depsoit if the deposit is made at an ATM located at a Collins Community CU branch. 12

13 ATM FAQs (con t) ATM Locations If you are in the Cedar Rapids, Marion, Coralville, North Liberty, or Des Moines area, there is always a surcharge free ATM close by. The Privileged Status program helps our membership by allowing access to more ATM locations without paying costly surcharges. Look for the Privileged Status sign when using your ATM or Debit card, or go to and select the Privileged Status ATM Locator. 13

14 Savings Accounts We will transfer your existing FECU savings account into a comparable savings account at Collins Community CU. Reference the Savings Accounts Conversion Chart in this section to see what new features you now have access to with your converted savings account. Please note that these are general conversions. In some cases, if you have multiple accounts of the same type, your account may convert to a different Collins Community CU product. Should you have any questions or believe this is not the right account for you, please contact your current FECU branch. After July 2 nd, you may contact the Member Contact Center at and we will be happy to assist you. Savings Accounts Conversion Chart What you have Your existing features & fees now FECU Primary Share (Savings) (00) FECU Second Share Account (63) $50 minimum balance required to earn dividends 0.05% ANNUAL PERCENTAGE YIELD (APY) Dividends calculated daily and paid quarterly Limited to six (6) withdrawals or transfers by preauthorized or auto or telephone per month No minimum balance to maintain account Dividends calculated daily and paid quarterly 0.05% ANNUAL PERCENTAGE YIELD (APY) What it will become Collins Community CU Savings Ltd. (05) Collins Community CU Thrift/ Vacation (33) Your new features & fees $100 minimum to earn dividends 0.10% ANNUAL PERCENTAGE YIELD (APY) Dividends compounded daily, posted monthly Limited to six (6) withdrawals or transfers by preauthorized or auto or telephone per month $5 minimum to earn dividends 0.10% ANNUAL PERCENTAGE YIELD (APY) Dividends compounded daily, posted monthly Unlimited transactions 14

15 Savings Accounts Conversion Chart (con t) What you have now FECU Holiday Share Account (64) Your existing features & fees What it will become Collins Community CU Christmas Club (30) Your new features & fees No minimum balance to maintain account 0.05% ANNUAL PERCENTAGE YIELD (APY) Dividends calculated daily and paid quarterly $5 minimum to earn dividends 0.10% ANNUAL PERCENTAGE YIELD (APY) Dividends compounded daily, posted monthly Funds automatically transfer around Nov. 1 into your Primary Share. No withdrawals FECU IRA Share Account (65) No minimum balance to maintain account Dividends are tax-deferred Dividends calculated daily and paid quarterly 0.05% ANNUAL PERCENTAGE YIELD (APY) $50 minimum balance required to earn dividends 0.05% ANNUAL PERCENTAGE YIELD (APY) Dividends calculated daily and paid quarterly Limited to six (6) withdrawals or transfers by preauthorized or auto or telephone per month Collins Community CU IRA Traditional/Roth/ Educational $5 minimum to earn dividends 0.10 ANNUAL PERCENTAGE YIELD (APY) Dividends compounded daily, posted monthly Club Additional Share (61) Collins Community CU Regular Share (01) $100 minimum to earn dividends 0.10% ANNUAL PERCENTAGE YIELD (APY) Dividends compounded daily, posted monthly 15

16 Savings Accounts Conversion Chart (con t) What you have now Your existing features & fees What it will become Your new features & fees Club Additional Share (62) $50 minimum balance required to earn dividends 0.05% ANNUAL PERCENTAGE YIELD (APY) Dividends calculated daily and paid quarterly Limited to six (6) withdrawal or transfers by preauthorized or auto or telephone per month Collins Community CU Share Savings Plus (02) $100 minimum balance required to earn ANNUAL PERCENTAGE YIELD (APY). Must maintain $5 minimum balance. Fees could reduce earnings on account. Rates may vary after the account is opened. Min Balance to earn stated Rate $100, or more Rate Annual Percentage Yield (APY) 0.40% 0.40% $50, $99, $15, $49, $5, $14, $1, $4, $ $ % 0.20% 0.10% 0.10% 0.10% 0.10% 0.10% 0.10% 0.10% 0.10% ANNUAL PERCENTAGE YIELD (APY) is accurate as of April 1, 2014; the last dividend declaration date. The dividend rate and ANNUAL PERCENTAGE YIELD (APY) is variable and may may change at any time as determined by the credit union board of directors. For current interest rates, please contact the Member Contact Center at or visit us online at 16

17 Online Banking We are excited to provide you with several great new features and services through Collins Community CU s CU Online. We will be happy to assist you with any questions and help you enroll! You will not be able to access YourCU@Home after June 30 th at 2:00 P.M. CT. Starting July 2 nd, you will need to enroll in Collins Community CU s CU Online. You will need to create a new account for CU Online, Collins Community CU s Online Banking system. CU Online features enhanced security, requiring a longer password sequence. Your previous account history from FECU will not be available when you enroll in CU Online. We recommend you print out or save your account history for your records prior to June 30 th at 2:00 P.M. CT. You will now have free Bill Pay as an option with CU Online! Enrolling in CU Online If you are the primary owner on the account, to enroll in CU Online for the first time, visit and select Click here to enroll under Account Access. Once you have clicked on the link, you will enter in your Member Number and PIN. The PIN is the last four digits of the home phone number that we have on file. You will want to then read through the Service Terms and Conditions, and if you agree, select the I have read and agree to the terms and conditions box and click on the I Agree button. You can utilize the same logon and password as long as your previous logon and password meet the following requirements: Logon ID requirements: 8-16 alphanumeric characters No special characters are allowed Password requirements: 8-16 characters Minimum of two Letters and two Numbers If you are the joint owner on the account, you will also need to create your own separate Logon ID and Security Code. To do so, you will need to contact us to receive a joint owner online application to sign and return to us. Once we have received the signed application back, we will set up your temporary Logon ID and Security Code, and provide that information to you by US Postal Mail. 17

18 18 Q. Who should I contact if I need assistance? If you need assistance, call our Member Contact Center on July 2 nd or after at Our Member Contact Center hours are: Monday-Thursday 7:30 A.M. CT 5:00 P.M. CT, Friday 7:30 A.M. CT - 6:00P.M. CT, and Saturday 8:30 A.M. CT 11:30 A.M. CT. Q. Will I still be able to view my accounts online? Yes! At Collins Community CU, we have a robust online platform available to our members. Q. Will there be a time where I will not be able to access my accounts online? The system will be inaccessible while your information is being moved from FECU to Collins Community CU. You can still access YourCU@Home up to June 30 th until 2:00 P.M. CT. At this time, the system will shut down for conversion. You will be able to enroll in CU Online on July 2 nd to view all your accounts. Q. What does CU Online look like? CU Online utilizes the same provider as YourCU@Home. There will be aesthetic changes between the sites, but the basic functionality and where items are located will be similar. There will be additional options available, however, no functionality will be lost. Q. How secure is your Online Banking? The security of CU Online is as robust as YourCU@Home. We have Intelligent Authentication in place to make your online banking experience as secure as possible. In addition, it is recommended that every user creates an individualized login for added protection. This is available at no charge to the membership. Q. How does CU Online compare to YourCU@Home? Collins Community CU currently carries all the same functionality as YourCU@Home. There will be many more products and services available within CU Online. Some new features include: Pay IT (Bill Pay) PopMoney A2A Money Meter Mobile Money Online Chat Online Account Opening Online Loan and Mortgage Applications

19 Some additional services that are available with CU Online include: Update personal information Address, Phone Number, address View images of cleared checks Re-Order Checks Account Alerts estatements Send secure messages to Collins Community CU Open Additional Share Types to an existing account View Additional Accounts with Collins Community CU Direct Connection with Quicken You also have the ability to complete the following requests: Check Stop Payment Check Copy Wire Requests (International or Domestic) In addition to all the services available within CU Online, we offer ARTS (Automated Response Telephone System) for instant access to your account, which allows you to do a variety of financial transactions and inquiries. estatements Q. I am currently enrolled in estatements. Will I need to re-enroll after July 2 nd? Yes, on July 2 nd, you will need to re-enroll for estatements because FECU s estatements provider is different from Collins Community CU s provider. After you enroll in CU Online, you will need to re-enroll in estatements. You will receive a paper statement for all June 2014 account activity during this transition. Q. Will my old estatements be available online? Your old estatements will be available until June 30 th, 2:00 P.M. CT. After that time you will not be able access your old estatements and Collins Community CU will be unable to retrieve them through CU Online as well. We recommend that you print out or save your estatements prior to June 30 th to keep for your records. You can enroll for estatements on July 2 nd. 19

20 20 Q. How do I enroll in estatements within CU Online? To enroll in estatements, first log into your CU Online. The estatements link is located in under the Self Service tab. Click on the estatements link. It will say Transferring to estatements. If the screen shows Transferring to estatements, and the estatements hasn t popped up in a new window, you will want to check your Pop-Up blocker. Please add this site to your trusted sites to prevent this from occurring: After you are transferred to the estatements website, you will need to accept the Terms and Conditions. You will know that you are successfully enrolled when you get to the page that says No estatements are available at this time. Q. Once enrolled, how will I know when my estatements are available to view? estatements are available to view around the 2 nd or 3 rd day of the month, beginning in August You will receive notification of estatement availability via , to the address on file. If you do not receive your notification, you will want to make sure we have a valid on file. You can do this by visiting the Self Service tab within CU Online and clicking on Personal Information. You can update your address from here under the CU Online page. Q. I have an echecking account that requires estatements. How long will I have to get enrolled in estatements? You will have two months to enroll in estatements before you are charged a $2 per month fee to receive paper statements. In the meantime, the account will receive paper statements. Q. How many months worth of estatements does Collins Community CU have available after conversion? We hold 12 months worth of statements at a time. You will not have any access to your old statements, but it will begin accumulating your statements after the first month that you sign up. For example, if you enroll in July, your July statement will be available around August 2 nd or 3 rd. Q. What information is available on Collins Community CU estatements? Collins Community CU estatements provide our members all of the information that is available with regular statements.

21 This information includes: Previous and Ending Month Balances for individual share types Activity that occurred during that month A Year-to-Date financial summary Dividends/Interest paid, Dividends/Interest withholding, Mortgage information if the account has an inhouse mortgage and any other Non-Mortgage finance charges Summary of all balances as of the end of the month for all accounts listed under that account number. Information included on a regular basis also includes: Disclosures when we notify of any changes Quarterly Communicator which is a quarterly Newsletter sent out to all Collins Community CU members Any other notifications that would be sent out through normal statements Collins Community CU estatements are combined estatements, meaning all share types and loans that are listed under a particular account number will be available on one estatement. You will not receive multiple estatements for individual shares. However you will need to enroll separate member numbers in estatements individually. For more, visit PayIT Q. What is the Pay IT tab? Pay IT is Collins Community CU s online Bill Pay system that has many great features. Q. What can I do under the Pay IT tab? Pay bills to companies and individuals from one secure location. Pay bills by selecting the date that you want the payment to arrive. The funds will be debited from the account on or after the date that the payment is made to the merchant. Sign up for ebills with companies that offer this service. Send money to friends and family with an address, text message, or directly deposit to their account through PopMoney. Transfer funds between your Collins Community CU account and your accounts at other financial institutions. Q. Is Pay IT available to all members? The Pay IT tab and its services are only available to members that have a Collins Community CU checking account. 21

22 Q. How do I access the Pay IT tab? If you have a checking account, you can access Pay IT tab by logging in to CU Online and clicking on the Pay IT tab at the top of the screen. It will require that you accept the Terms and Conditions of using the service and then will take you to a welcome screen that will provide you options on how you can get started. Q. Is there a cost to using the Pay IT tab? There is no monthly usage cost for utilizing our Pay IT system. You could be charged should you choose to rush a payment in order for the payment to be delivered on time. Q. Is Pay IT secure? Pay IT is one of the best ways to pay your bills because it is all located under the security of your CU Online log in and you only have to visit one site, rather than paying your bills on multiple different sites. Q. Who do I contact with questions about Pay IT? Our Pay IT provider offers extended member support. You can reach them by calling They are available 7:00 A.M. 1:00 A.M. ET, seven days a week. For more information and to see our PayIT demo, visit Money Meter Q. What is Money Meter? Money Meter is our own Personal Finance Manager (PFM) where you can view all of your accounts in one place. Money Meter gives you the ability to set up budgets, goals, a cash flow calendar and see your Net Worth by bringing your entire financial portfolio into one place. Q. How do I get started with Money Meter? You can begin using Money Meter by logging in to CU Online and clicking on the Money Meter tab. You will need to accept the Terms and Conditions and it will then take you to the Money Meter overview where you will see all of your Collins Community CU accounts. From there you can utilize the services and add additional accounts from outside financial institutions to get an overall financial picture. Q. Is there a cost for Money Meter? Money Meter is a free service that is available to all of our members! 22

23 Q. How Secure is Money Meter? Money Meter is highly secure because it is located within your CU Online. Unlike other Personal Finance Managers (PFMs), you do not have to visit and enter your information into separate sites. Q. Who do I contact with questions about Money Meter? There is a Help button within Money Meter that offers great Frequently Asked Questions. You can also submit a Support Request through the Money Meter tab and you will receive a response via from a representative at our Money Meter Provider. For more information about Money Meter, visit Mobile Money Q. What is Mobile Money? Mobile Money is CU Online on the go. We have several different ways to access your account remotely, including a Mobile Money App for both iphone and Android TM systems. You can download our ipad App, which can be utilized on any ipad. We also offer SMS text messaging to access balances and account history quickly and easily with any mobile phone (Standard carrier rates apply). Q. How do I enroll in Mobile Money? You must have already enrolled in CU Online in order to utilize Mobile Money. The application can be downloaded from your app store if you have a smart phone by searching Collins Community Credit Union. You can receive links to download Mobile Money by logging in to CU Online and clicking on Mobile Money under the Self Service tab. To enroll in SMS Text Messaging you must enroll through the website by logging into your CU Online account. You will go to the Self Service tab and click on Mobile Money. Q. What type of functions do I have with SMS Text Messaging? With SMS Text messaging you can receive balances, account history, and sign up for Alerts. Q. Is there a cost for using Mobile Money? We offer Mobile Money to all of our CU Online users at no cost. The only costs you could encounter will be rushing a payment or utilizing PopMoney through Mobile Money (Standard data rates apply). Q. How Secure is Mobile Money? Mobile Money is just as secure as utilizing CU Online as it uses similar security features. 23

24 Q. What type of functions do I have with the Collins Community CU Mobile Application? You can do almost everything you can do when logging in directly. You can: Check balances and account history Pay bills through the Bill Pay system Send money to family and friends using PopMoney Make transfers between accounts For more information about Mobile Money, visit Automated Response Telephone System Q. What is Automated Response Telephone System (ARTS)? ARTS is our Automated Telephone System where you can access your account by calling into the system. ARTS is available 24 hours a day, seven days a week. Q. What can you do on ARTS? ARTS offers a full range of account activity including checking balances, transferring funds between Collins Community CU accounts, paying loan payments and credit cards, reviewing transaction history, ordering checks and more. Q. How do I access ARTS? ARTS will be available to you on or after July 2 nd. You can access ARTS by calling our ARTS telephone number: or locally When accessing your account on the ARTS system, you will be asked the following information: Account Number ARTS PIN Number Last four numbers of the Social Security Number of the Primary Member Your ARTS PIN Number will be the last 4 digits of the home phone number on file. It may ask you to change your Pin Number the first time that you log in. Q. How do I navigate through the ARTS system? Listen to the prompts carefully as they will easily lead you through the system. Visit select Services then ARTS System for the ARTS Brochure, which has the flow chart of our system. 24

25 Other FAQs Q. Where can I apply for an account or loan online? Our online loan and account applications are located on our website You can also access the applications under the Self Service tab within CU Online. Q. Will I be able to apply for a mortgage loan through Collins Community CU? Yes, we originate mortgage loan applications through the branches and via online applications available through CU Online. Q. Where can I find the additional requests such as order checks or complete a wire transfer? All additional requests can be found within CU Online under the Self Service tab. In addition, you can order check directly by selecting Reorder Checks under Related Links at Q. How do I utilize the Chat service? There are links for our chat service located on our homepage and within CU Online. If you begin a chat session on our homepage, we will be able to answer general questions about the accounts and services we offer. However, for your protection, specific account information questions cannot be answered in a non-secure environment. If you are logged into CU Online and begin a chat session, we will be able to answer account specific questions as this chat is secure. We will not have to ask you additional identification questions on this chat as it is directly linked to your CU Online log in. If you have any account specific questions, please begin your session through CU Online. Q. Why should I utilize Chat? Chat is a simple and easy way to get your questions answered when you are unable to contact the Member Contact Center. This is a great option when you are trying to do something on our homepage or within CU Online and would like assistance walking through it. 25

26 26 Q. How do I get additional accounts listed under one CU Online log in? Many of you may have additional accounts with FECU. It can be convenient to be able to view and transfer between those accounts online. Because you will be enrolling in CU Online, the only account that will be listed is the Member Number that you utilized to enroll with. If you would like to be able to view additional accounts under one CU Online log on, it is simple. You will log in to CU Online; under the Self Service tab, click on View Additional Accounts. It will then take you to a screen to enter the account number of the account you wish to view. Click Submit at the bottom of the screen to submit the request. Please note all requests are handled manually and may take up to three (3) business days to be processed. We will review your request, verify access and will send you a secure message confirming this request has been completed. Also, to add additional accounts, you must be a joint owner. Q. How do I check my Secure within CU Online? When you receive a secure through CU Online, you will receive a notification to your address that you have an unread message in your secure inbox. To access the message, log in to CU Online. If you are on the Overview tab and have a Secure waiting, you will have an Alerts section. You can open the directly from the Overview tab by clicking on the blue subject line. If you would like to access your Secure , you can go under your Self Service tab. On the left hand side you will see Mail IT which includes the following options: Compose New Mail Inbox Messages Outbox Messages Saved Messages Click on the option to complete your request. If you have any issues navigating through CU Online, Pay IT, PopMoney, ARTS or any other electronic services Collins Community CU offers, please contact our Member Contact Center Hours: Monday-Thursday 7:30 A.M. CT 5:00 P.M. CT, Friday 7:30 AM CT - 6:00P.M. CT, and Saturday 8:30 A.M. CT 11:30 A.M. CT. We are always happy to assist you!

27 Credit Cards Please continue using your FECU credit card until you receive a Collins Community CU credit card. You will be receiving additional information about your credit card in the near future. All FECU cardholders will receive Collins Community CU s Visa Platinum credit card. Our credit card has many features, including a low annual percentage rate! You will be able to access your account online at after the conversion date. You also have an option to create a personalized credit card with MyPhotoCard. Find out more here: credit/credit_cards. Q. How does getting a new card affect my credit report? It will not affect your credit report or rating. Credit cards records will show as a transfer and your account will keep the original opening date. Q. My interest rate is now different with a new Collins Community CU card. How does this affect my current balance? Your FECU credit card balance will transfer over to your new Collins Community CU at the same rate it is currently. Any new purchases made will be at the Collins Community CU rate. You will receive more information about your new low rate in the mail. Q. We currently have two authorized cardholders. Will both of us be receiving new credit cards? Yes, all active cardholders will be receiving new cards in the mail. Q. When will I receive my new credit card? The projected date you will receive a Collins Community CU credit card is September Q. When I receive my new credit card, will I need to activate it? Yes, upon receiving your new credit card, the card will have a sticker on it with the number to call for activation. You can also call our Card Services department at ext Q. Will my Collins Community CU credit card have the same credit limit available on it as my FECU credit card? Yes, your credit limit will remain the same. 27

28 Credit Card (con t) Q. Will I be receiving a new credit card disclosure? Yes, if you have a credit card relationship, you will be receiving your new disclosures in a separate mailing prior to the credit card conversion date. Q. Will my Collins Community CU credit card have the same credit card number as my old FECU credit card? No, your new credit card will have a new credit card number and expiration date, as well as displaying the Collins Community CU logo on the face of the card. Q. If I have auto payments set up through my FECU credit card, will these automatically transfer over to my new Collins Community CU credit card? No, if you have an auto payment set up with a merchant, after the conversion date you must contact the merchant to provide your new credit card number and expiration date. Q. How can I pay my credit card payment? You have several ways to pay your credit card payment. Payments can be made at any Collins Community CU location, by mail, through CU Online, ARTS and MyCardInfo. 28

29 Consumer Loans Q. Will my credit rating be affected when my FECU loans get moved over to Collins Community CU? There will be no change. All reported loans will show as a transferred accounts, therefore not affecting your credit rating. Q. How can I make my loan payments? Loan payments can be made in a variety of ways. If you currently have your payments set up on automatic payment through your checking account, this method of payment will continue after the merger. You may also set up automatic payment arrangements by requesting the change at any Collins Community CU location or the Member Contact Center. Loan payments may also be made in person at any Collins Community CU location, through ARTS or via online banking. Q. I like to mail my payments. Where should I send my payment to? If I don t have a coupon book what else should I send in with my check? You can mail your payments to: Collins Community Credit Union, P.O. Box 10500, Cedar Rapids, IA, Please also include your note number, as well as a short description of how to apply additional payments or additions to the principle balance. Q. I currently use FECU loan coupons to pay my loans. What happens now? Loan payment information will be attached to your combined statement. There are many options to pay a payment, including coming to a Collins Community CU location, through the mail, via online transfer and through ARTS. If you wish to continue to use coupon payments, please request a coupon book by contacting a Collins Community CU office, calling our Member Contact Center, or requesting one via CU Online Chat or secure messaging. In the meantime, please continue to make your payments as agreed per your old loan coupon book. Q. Is my due date changing? No, all of the terms and conditions, including your due date will remain the same. Q. Is my loan number changing? For most members, loan numbers will not be changing. For a few members, duplicate numbers do exist, so these members will be notified prior to the conversion date under a separate mailing of their new loan number. 29

30 Consumer Loans (con t) Q. Will my interest rate be affected? No, the interest rate calculations stated within your contract will be honored until maturity. Q. How can I apply for a new loan? Collins Community CU provides a variety of consumer loans, credit cards, lines of credit, business loans and mortgages. You may apply at any Collins Community CU location, using an online application through CU Online (except for business loans), or by calling the Member Contact Center. Q. Who do I contact for questions about my loan? You may call the Member Contact Center during business hours, or stop into any Collins Community CU location to have your loan questions answered. 30

31 Mortgage At Collins Community CU, we offer very competitive mortgage loan products, with some of the lowest rates and fees available. Whether you re a first time home buyer, refinancing your existing residence or searching for a new construction loan, we ll work with you every step of the way. You may apply for a mortgage loan by contacting a Collins Community CU staff member for a mortgage referral or by completing a mortgage loan application via CU Online. You can also visit us online at and click on Mortgage to see all the featured rates. We have many resources, from figuring out what kind of mortgage you would need, calculators, a glossery of common terms and more! 31

32 Certificates of Deposit Your FECU certificates of deposit (CDs) will not change. The maturity date will remain the same. All CDs will automatically renew per the original CD receipt. Business Accounts & Loans Whether your business is just starting up or has been in the family for generations, we can help your business achieve financial success! We offer a variety of solutions to help make your business run smoother. Collins Community CU services both business depository accounts and handles business loans. To apply, visit your local Collins Community CU. Find out more: 32

33 Locations 1ST AVENUE st Avenue SE Cedar Rapids, IA TH STREET th Street NE (Inside Rockwell Facility) Cedar Rapids, IA ND STREET nd Street NE Cedar Rapids, IA C STREET SW 5761 C Street SW, Suite H Cedar Rapids, IA CEDAR FALLS HOME LOAN CENTER 226 Brandilynn Boulevard, Suite C Cedar Falls, IA FEDERAL BUILDING 210 Walnut Street, Suite 132 Des Moines, IA JOHNSON AVENUE HY-VEE 1843 Johnson Avenue NW Cedar Rapids IA HARDING HILLS 2524 Post Street Des Moines, IA

34 Our Locations (con t) IOWA CITY 601 Hwy 6 West, Room 3W08 (Inside VA Hospital) Iowa City, IA MARION 3680 Hwy 151 Marion IA NORTH LIBERTY 1655 Jordan Street North Liberty, IA WILEY BLVD 3160 Wiley Boulevard SW Cedar Rapids, IA WILSON AVENUE HY-VEE 20 Wilson Avenue SW Cedar Rapids, IA If you have any questions, we are always here for you. Call us at

35 Holiday Hours CCCU will be closed in observance of the remaining 2014 holidays: Independence Day July 4 Labor Day September 1 Columbus Day October 13 Veterans Day November 11 Thanksgiving Day November 27 Christmas Eve (1/2 day, close at 12:30 P.M.) December 24 Christmas Day December 25 New Year s Eve (1/2 day, close at 12:30 P.M.) December 31 Our in-store Hy-Vee branches will be closed in observance of the remaining Holidays in 2014 Independence Day July 4 Labor Day (Open 10 A.M. - 2 P.M.) September 1 Thanksgiving Day November 27 Christmas Eve (Close at 1:30 P.M.) December 24 Christmas Day December 25 New Year s Eve (Close at 1:30 P.M.) December 31 35

36 Mailing Address nd Street NE PO Box Cedar Rapids, IA