TABLE OF CONTENTS 0.0 EXECUTIVE SUMMARY... 1

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1 TABLE OF CONTENTS 0.0 EXECUTIVE SUMMARY... 1 Gross written premiums across the ten markets amounted to over USD 8 billion in within which mortgage-related policies made up three quarters of the total and cover for temporary incapacity and unemployment accounted for more than 10%... 4 The leading eight groups are likely to account for around 70% of the total regional market... 7 BNP Paribas is prominent as a result of Japan s large creditor insurance market... 7 Regulatory intervention has had a substantial impact in China and South Korea INTRODUCTION... 9 What is this report about?... 9 Distribution partnerships with banks and other lending institutions constitute the focus of this report... 9 Rationale... 9 The report tracks well over 500 initiatives for marketing creditor insurance through lending institutions... 9 Methodology Survey of banks and other lending institutions Market data Definitions Creditor insurance Mortgages, consumer finance and credit cards Weighted provider share of partnerships Operating models Abbreviations and exchange rates PartnerBASE and market data annexe Finaccord REGIONAL OVERVIEW Introduction Market analysis consumer lending Total retail lending balances outstanding amounted to USD 5.68 trillion across the ten countries in Mortgage lending balances have risen at nominal compound annual rates ranging from 2.6% to 23.8% with the huge Chinese market continuing to advance rapidly China displays by far the highest compound annual growth in non-mortgage consumer lending Hong Kong s lending market is the largest in per capita terms followed by those of South Korea and Japan Mortgage balances per capita remain below USD 100 in India, Indonesia, the Philippines and Vietnam Consumer non-mortgage balances per capita are highest in South Korea and lowest in Vietnam Non-mortgage credit has grown as a proportion of total consumer lending across five Asian markets China accounts for nearly half of the region s total credit and other pay later cards in circulation albeit the small Vietnamese market has been advancing most quickly Hong Kong edges in front of Japan in terms of credit cards per capita Creditor insurance provision rates and operating models Creditor insurance linked to mortgages Over 90% of mortgage lenders sell related creditor insurance in Japan, Malaysia and the Philippines Use of a single external underwriter constitutes the most regularly used operating model in three markets although captive and joint venture underwriters are more commonly employed in others When analysed on a weighted basis, the use of captive underwriters is significantly more prominent When analysed at a group level, the leading eight provider groups account for around 77% of this market with BNP Paribas likely to be the regional leader Creditor insurance linked to consumer finance Creditor insurance is most commonly sold in conjunction with consumer finance in Thailand FINACCORD (03/2015) I

2 Nearly a half of initiatives are organised in conjunction with a single, external product provider On a weighted basis, use of captive and joint venture providers becomes more prominent within the total Ageas, AIA and MetLife are the closest regional competitors to BNP Paribas in this sphere Creditor insurance linked to credit cards Credit card payment protection insurance is offered most commonly by card issuers in the Philippines but is not marketed at all in two countries When viewed in weighted terms, joint venture underwriters account for more than a third of all initiatives One provider is particularly dominant in this arena thanks to a dominant position in its domestic market Market analysis creditor insurance The total market value is predicted to advance by USD 3.3 billion in gross written premiums by Strong growth is predicted for the life insurance elements of creditor insurance while the value of cover for temporary incapacity and unemployment is likely to rise more slowly In terms of its value, Japan s market for mortgage-related creditor insurance is the largest by far although that of Indonesia is most well-developed relative to the size of its mortgage lending sector Indonesia is likely to be the largest market for policies linked to point-of-sale automotive finance which is a sector largely under-developed or undeveloped in other territories New product launches have boosted creditor insurance linked to other forms of consumer finance in Japan Eight out of ten countries are expected to experience double-digit compound annual growth up to Premiums as a percentage of total non-mortgage balances vary enormously between the ten countries Indonesia is forecast to be the largest market for credit card payment protection insurance in though Malaysia has the highest level of premiums per card CHINA Banks and other lending institutions covered Introduction to the banking sector By total number of retail customers, Postal Savings Bank of China is a market leader followed by the big four state-owned commercial banks In terms of its total assets, ICBC was likely to be the largest bank in the world at the end of Various other types of institution also compete in China's banking market including banks that are owned in part by private investors and more than 140 city commercial banks, some of which have already carried out IPOs The number of rural commercial banks has expanded rapidly in recent years and they are particularly adept at reaching customers who have not previously banked In the context of the market as a whole, foreign banks in China occupy a rather marginal position Consumer lending market size and growth Mortgage lending Mortgage balances outstanding are on track to exceed USD 2 billion in Non-mortgage lending Total non-mortgage consumer lending balances more than tripled in value between 2010 and Credit and other pay later cards and credit cards in circulation grew strongly in each year over the same period of time Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages Bona fide creditor insurance is on offer from relatively few mortgage lenders in China By weighted share of partnerships, BOC Insurance and CCB Life are tied in second position Creditor insurance linked to consumer finance Policies linked to consumer finance have been introduced by several banks in recent years with Ping An visible as the most prominent provider in this sphere Creditor insurance linked to credit cards Schemes for credit card payment protection insurance have yet to be developed Creditor insurance risk coverage Creditor insurance products in China are limited to cover for death and permanent disability Alternative distribution channels Creditor insurance market size, growth and forecast FINACCORD (03/2015) II

3 The creditor insurance market is likely to have expanded quite rapidly in recent years and the outlook to 2017 is also positive HONG KONG Banks and other lending institutions covered Introduction to the banking sector Hong Kong's banking sector was liberalised in the early years of the 21 st century While the Bank of China is the largest bank in terms of its number of retail customers HSBC is the largest group in Hong Kong by the same measure Significant consolidation occurred in the banking sector between 2000 and Consumer lending market size and growth Mortgage lending Mortgage balances outstanding increased at a moderate rate between 2010 and Non-mortgage lending and were easily outgrown by non-mortgage credit balances Credit and other pay later cards Credit cards per capita are likely to have reached a record level of 2.59 at the end of Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages All of the major banks in Hong Kong offer creditor insurance linked to mortgages Captive underwriters are prominent in terms of weighted partnership shares although QBE General features in second place as an external underwriter and third-placed Hong Kong Life holds the status of a joint venture underwriter The government-backed HKMC launched the MIP (Mortgage Insurance Program) in although this is not included in Finaccord's coverage of mortgage-related creditor insurance Creditor insurance linked to consumer finance Few lending institutions have introduced schemes for creditor insurance linked to consumer finance Creditor insurance linked to credit cards and schemes for credit card payment protection insurance are also few and far between Limited cover for outstanding credit card debt is often bundled with other insurance products Creditor insurance risk coverage A minority of banks promote policies that include cover for temporary incapacity or unemployment Alternative distribution channels Mortgage protection insurance is also available directly from several insurance companies Creditor insurance market size, growth and forecast Mortgage-related cover accounts for the lion s share of Hong Kong s creditor insurance market with other policy types somewhat under-developed in comparison INDIA Banks and other lending institutions covered Introduction to the banking sector In terms of its total number of retail customers SBI leads the market ahead of Punjab National Bank in a sector in which government-owned banks account for a majority of branches Substantial swathes of the Indian population remain unbanked The RBI follows a policy that generally encourages banking sector consolidation with a number of mergers and acquisitions in evidence in recent years including the acquisition of INV Vsysa Bank by Kotak Mahindra Bank in November Consumer lending market size and growth Mortgage lending Mortgage balances outstanding increased steadily between 2010 and Non-mortgage lending while the value of non-mortgage consumer lending accelerated at a similar pace Credit and other pay later cards Having peaked in 2008, the credit card market has experienced limited growth since FINACCORD (03/2015) III

4 Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages The vast majority of mortgage lenders in India sell related creditor insurance with SBI Life emerging as the leader by weighted share of partnerships Joint ventures involving overseas insurance groups have a strong position in the market with co-owners including both banks and other types of entity Creditor insurance linked to consumer finance Three quarters of entities offering consumer credit have a related creditor insurance scheme in place The main partnerships in this field are similar to those for mortgage-related creditor insurance although there are a few that are unique to consumer finance lending institutions have no apparent scheme in place for this type of creditor insurance Creditor insurance linked to credit cards Only a handful of schemes for card-related creditor insurance are up and running in India and most of the country s major banks eschew this type of policy Creditor insurance risk coverage Creditor insurance policies in India are skewed towards simpler formats Alternative distribution channels Creditor insurance is quite widely available through automotive manufacturer brands and dealers Creditor insurance market size, growth and forecast The overall market for all forms of creditor insurance in India is advancing rapidly with demand for policies linked to mortgages likely to remain robust INDONESIA Banks and other lending institutions covered Introduction to the banking sector In terms of its total number of retail customers, Bank Rakyat Indonesia is the country's largest bank although Bank Tabungan Negara is the largest competitor in the mortgage lending sector Four of the top 15 banking institutions are state-owned A number of banking entities with foreign parents are active in the market and there have been several important bank mergers in recent years Consumer lending market size and growth Mortgage lending Mortgage balances outstanding increased substantially between 2010 and Non-mortgage lending while the value of non-mortgage consumer lending also increased albeit at a slower pace Credit and other pay later cards The credit card market has grown steadily since Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages The vast majority of mortgage lending institutions have a related creditor insurance proposition Captive and joint venture arrangements are conspicuous in this market One competitor Sinar Mas has eight separate partnerships in this field In total, over 20 insurance providers have established bank distribution relationships Creditor insurance linked to consumer finance Initiatives in this arena are mainly organised through external underwriters BRIingin Life leads the market by weighted share of partnerships followed by AXA Mandiri, Allianz, Mega Life and AIA A large proportion of lenders have no apparent scheme in place for this type of creditor insurance Creditor insurance linked to credit cards AXA Mandiri is the most prominent provider in this sphere through two major partnerships and is followed by Manulife which also benefits from a significant relationship Creditor insurance risk coverage Cover for unemployment has yet to be introduced to the Indonesian creditor insurance market FINACCORD (03/2015) IV

5 Alternative distribution channels Borrowers can buy creditor insurance from agents and brokers as well as from banks Creditor insurance market size, growth and forecast The overall market for all forms of creditor insurance in Indonesia is advancing rapidly with demand for policies linked to mortgages likely to grow most quickly in future JAPAN Banks and other lending institutions covered Introduction to the banking sector Bank of Tokyo-Mitsubishi UFJ, Mizuho Bank and Japan Post Bank are the top three banks albeit regional banks and Shinkin banks also play an important role in the market The penetration of foreign-owned banking institutions is very limited Several new branchless banks have been launched in recent years Consumer lending market size and growth Mortgage lending Mortgage balances outstanding increased at a moderate rate between 2010 and Non-mortgage lending while the value of total non-mortgage consumer lending moved up at a similar pace Credit and other pay later cards Japan s credit card market is both highly mature and stagnant in terms of cards issued Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages All but two mortgage lenders in Japan offer related creditor insurance By weighted share of partnerships, Cardif ranks first by a significant margin followed by Tokio Marine & Nichido and Sompo Japan Nipponkoa in a market populated by a significant number of competing insurance providers Creditor insurance linked to consumer finance Creditor cover related to consumer finance is seldom offered by lending organisations in Japan although the number of schemes has increased substantially since Creditor insurance linked to credit cards Creditor insurance risk coverage Most mortgage-related policies cover temporary incapacity as well as death and permanent disability but unemployment cover is a lot less widespread Alternative distribution channels Several insurance companies market creditor insurance directly to consumers Creditor insurance market size, growth and forecast The value of Japan's creditor insurance market is dominated by mortgage-related insurance albeit cover linked to consumer finance is likely to have been growing more rapidly MALAYSIA Banks and other lending institutions covered Introduction to the banking sector The top ten banks by number of retail customers are all indigenous Malaysian entities and several are expanding elsewhere in south-east Asia Foreign banks account for around 23% of the banking system's total assets and Islamic banking entities for around 21% Shariah-compliant takaful insurance is also a significant segment within the overall insurance market Consumer lending market size and growth Mortgage lending Mortgage balances increased at a nominal compound annual rate of 13.3% between 2010 and Non-mortgage lending with total non-mortgage consumer lending balances moving up at an equivalent rate of 6.6% Credit and other pay later cards The total number of credit cards in circulation has decreased slightly since FINACCORD (03/2015) V

6 Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages All but two mortgage lenders offer related creditor insurance Etiqa supplements distribution through Maybank with several other partnerships Syarikat Takaful Malaysia has established ties in this arena with a total of six different banks and Takaful Ikhlas with five As for other insurance types, joint ventures are often used for mortgage-related creditor insurance Manulife, Prudential and Tokio Marine are all used as external underwriters in this context Creditor insurance linked to consumer finance Over 30 arrangements are visible for creditor insurance linked to consumer finance with many partnerships identical to those for mortgage-related creditor insurance although the research also identifies a number of differences and the existence of a few specialist consumer credit providers also creates diversity Creditor insurance linked to credit cards A few card issuers have introduced schemes for credit card payment protection insurance Creditor insurance risk coverage Most creditor insurance products in Malaysia are configured as loan-related life insurance policies Alternative distribution channels There is little evidence for the development of alternative distribution channels for creditor insurance Creditor insurance market size, growth and forecast The creditor insurance market is likely to have expanded quite rapidly in recent years and the outlook to 2018 is also positive The introduction of policies covering temporary incapacity or unemployment could spur higher growth PHILIPPINES Introduction to the banking sector The Philippines hosts a substantial and relatively complex banking sector composed of universal and commercial banks, thrift (or savings) banks, and rural and co-operative banks Regulations have prevented many foreign banks from establishing themselves in this market although these are in the process of being amended to foster more competition There have been several significant mergers or acquisitions in recent years Consumer lending market size and growth Mortgage lending Mortgage balances increased at a nominal compound annual rate of 19.1% between 2010 and Non-mortgage lending and the value of total non-mortgage consumer lending has also expanded in recent years The Philippines also possesses a fairly large informal lending market Credit and other pay later cards Credit and other pay later cards per capita inched up from 0.07 in 2010 to 0.09 in Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages Over 90% of Filipino mortgage lenders operate a scheme for related creditor insurance Apart from OAC, the largest players in this arena are captive and joint venture underwriters with six of the top eight providers owned or co-owned by banking groups Nevertheless, as many as 14 entities make use of a single external underwriter and 11 work with multiple providers for this type of creditor insurance Creditor insurance linked to consumer finance The provision rate for creditor insurance linked to consumer finance is somewhat lower Many partnerships in this field are identical to those for mortgage-related creditor insurance although nine lending institutions are only active in this domain Creditor insurance linked to credit cards Credit card payment protection insurance is quite commonly marketed by card issuers in the Philippines with Manulife and BPI-Philam Life ranked highest by weighted share of partnerships followed by Sun Life Grepa Financial and AXA Philippines FINACCORD (03/2015) VI

7 and then by a further five underwriters Creditor insurance risk coverage Most policies are configured as basic risk life policies covering death only Alternative distribution channels There is little evidence for the development of alternative distribution channels for creditor insurance Creditor insurance market size, growth and forecast The Filipino market for creditor insurance is likely to be expanding rapidly from a low base in spite of the apparent absence of policies related to point-of-sale automotive finance and is forecast to increase further up to SOUTH KOREA Banks and other lending institutions covered Introduction to the banking sector Four large financial groups are dominant in the banking sector although specialised card issuers are also significant Two non-indigenous banks feature in the top ten ranked by number of retail customers Two co-operative groups have expanded their banking services significantly in recent years and some insurance companies are also engaged in consumer lending Many of the country s savings banks have been wound up or taken over Consumer lending market size and growth Mortgage lending Mortgage balances outstanding reached a new peak at the end of Non-mortgage lending as did consumer non-mortgage lending balances Credit and other pay later cards The number of credit cards in circulation has fallen sharply since Creditor insurance provision rates, operating models and partnerships Several factors mean that banks do not distribute mortgage-related creditor insurance including strict bancassurance regulations and an already-high life insurance penetration rate Creditor insurance linked to consumer finance Loan payment protection insurance is on offer from a handful of consumer finance firms Creditor insurance linked to credit cards Schemes for credit card payment protection insurance are comparatively common in South Korea Hyundai Marine & Fire benefits most from its close relationship with BC Card Creditor insurance risk coverage All card-related creditor policies incorporate comprehensive coverage Alternative distribution channels Creditor insurance market size, growth and forecast The South Korean market is composed mainly of credit card payment protection insurance with other policy types under-developed in comparison THAILAND Banks and other lending institutions covered Introduction to the banking sector In terms of its number of retail customers, Bangkok Bank leads the market and is followed by Siam Commercial Bank and Krungthai Bank Government-owned institutions play an important role in the mortgage lending sector The presence of foreign-owned banks in the market is comparatively limited with several overseas entities having exited the market in recent years Consumer lending market size and growth Mortgage lending Residential mortgage balances grew at a nominal annual rate of 8.5% between 2010 and Non-mortgage lending The compound annual growth rate for non-mortgage balances is higher than that for mortgages FINACCORD (03/2015) VII

8 Credit and other pay later cards Credit card penetration has been growing at a consistent rate Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages Provision of creditor insurance by mortgage lending institutions is commonplace in Thailand By weighted share of partnerships, Bangkok Life is the most prominent competitor in a sector in which a dozen insurance providers claim at least one bank partnership Creditor insurance linked to consumer finance Loan payment protection insurance is offered by the vast majority of eligible lenders in Thailand with the leading providers identical to those for mortgage-related creditor insurance AIA holds the most distribution partnerships in this sphere although the deals with its largest banking partners are not exclusive ones TMB Bank is the largest bank with no apparent arrangement for this type of cover Creditor insurance linked to credit cards Schemes for credit card payment protection insurance are less widespread in Thailand When viewed on a weighted basis, two joint venture underwriters are most prominent Eight credit card issuers have no visible scheme in place for card-related creditor insurance Creditor insurance risk coverage Two lending institutions have introduced more comprehensive forms of creditor insurance Alternative distribution channels Most major life insurance companies market creditor insurance through the agency channel and some specialist life insurance brokers are also known to sell the product although few car dealers do so Creditor insurance market size, growth and forecast Growth in the creditor insurance market is likely to accelerate between 2014 and with mortgage-related cover continuing to constitute the largest single segment VIETNAM Introduction to the banking sector Four of Vietnam's five largest banks by number of customers are state-owned with Agribank leading the market by this measure Indigenous banks control around 90% of the retail lending sector although this market remains very small by international standards Several Japanese banks have displayed an interest in Vietnam's banking sector Consumer lending market size and growth Mortgage lending Mortgage balances grew at a nominal compound annual rate of 21.3% between 2010 and Non-mortgage lending with a slightly lower rate in evidence for consumer non-mortgage lending Credit and other pay later cards Though still under-developed, Vietnam's credit card market is growing at a rapid pace Creditor insurance provision rates, operating models and partnerships Creditor insurance linked to mortgages Over a half of all lenders offering home loans also have an arrangement for related creditor insurance Three captive insurers and one joint venture are ranked in the top five by weighted share of partnerships Prévoir is used for mortgage-related creditor insurance by six different banking entities Several large banks have not yet introduced mortgage-related creditor insurance Creditor insurance linked to consumer finance Partnerships for policies linked to consumer finance are similar to those for mortgage-related cover although a couple are unique to this sector Creditor insurance linked to credit cards Schemes for credit card payment protection insurance are rather less commonplace in Vietnam Creditor insurance risk coverage FINACCORD (03/2015) VIII

9 Most creditor insurance policies are limited to cover in the event of death and permanent disability Alternative distribution channels Several large insurers market creditor insurance through the agency distribution networks Creditor insurance market size, growth and forecast The very small creditor insurance market is expected to advance rapidly between 2014 and with the value of policies cross-sold with credit cards expected to increase most strongly The introduction of more policies covering temporary incapacity or unemployment could spur higher growth FINACCORD (03/2015) IX

10 LIST OF GRAPHICS / TABLES 0.0 EXECUTIVE SUMMARY INTRODUCTION... 9 Banks and other lending institutions in the Asia-Pacific region contacted by Finaccord, segmented by country and type REGIONAL OVERVIEW Total consumer lending balances outstanding in the Asia-Pacific region, segmented by country, 2014 (USD billion) Total consumer lending balances outstanding in the Asia-Pacific region, segmented by country, 2010 to Total consumer lending balances outstanding in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Residential mortgage balances outstanding in the Asia-Pacific region, segmented by country, Residential mortgage balances outstanding in the Asia-Pacific region, segmented by country, 2010 to Residential mortgage balances outstanding in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Consumer non-mortgage balances outstanding in the Asia-Pacific region, segmented by country, 2014 (USD billion) Consumer non-mortgage balances outstanding in the Asia-Pacific region, segmented by country, 2010 to Consumer non-mortgage balances outstanding in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Total consumer lending balances outstanding per capita in the Asia-Pacific region, segmented by country, 2014 (USD) Total consumer lending balances outstanding per capita in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Residential mortgage lending balances outstanding per capita in the Asia-Pacific region, segmented by country, 2014 (USD) Residential mortgage lending balances outstanding per capita in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Consumer non-mortgage lending balances outstanding per capita in the Asia-Pacific region, segmented by country, 2014 (USD) Consumer non-mortgage lending balances outstanding per capita in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Consumer non-mortgage balances outstanding as % of total consumer lending balances outstanding in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Total number of credit and other pay later cards issued in the Asia-Pacific region, segmented by country, 2014 (million) Total number of credit and other pay later cards issued in the Asia-Pacific region, segmented by country, 2010 to Total number of credit and other pay later cards issued in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Total number of credit and other pay later cards issued per capita in the Asia-Pacific region, segmented by country, 2010 to Total number of credit and other pay later cards issued per capita in the Asia-Pacific region, segmented by country, 2010 to 2014 (table) Provision rates for creditor insurance linked to mortgages in the Asia-Pacific region, segmented by country, Operating models (unweighted) used for creditor insurance linked to mortgages in the Asia-Pacific region, segmented by country, FINACCORD (03/2015) X

11 Operating models (unweighted) used for creditor insurance linked to mortgages in the Asia-Pacific region, segmented by country, 2015 (table) Operating models (weighted) used for creditor insurance linked to mortgages in the Asia-Pacific region, segmented by country, Operating models (weighted) used for creditor insurance linked to mortgages in the Asia-Pacific region, segmented by country, 2015 (table) Weighted group share of bancassurance partnerships for creditor insurance linked to mortgages, reweighted by country market size, in the Asia-Pacific region, Provision rates for creditor insurance linked to consumer finance in the Asia-Pacific region, segmented by country, Operating models (unweighted) used for creditor insurance linked to consumer finance in the Asia-Pacific region, segmented by country, Operating models (unweighted) used for creditor insurance linked to consumer finance in the Asia-Pacific region, segmented by country, 2015 (table) Operating models (weighted) used for creditor insurance linked to consumer finance in the Asia-Pacific region, segmented by country, Operating models (weighted) used for creditor insurance linked to consumer finance in the Asia-Pacific region, segmented by country, 2015 (table) Weighted group share of bancassurance partnerships for creditor insurance linked to consumer finance, re-weighted by country market size, in the Asia-Pacific region, Provision rates for creditor insurance linked to credit cards in the Asia-Pacific region, segmented by country, Operating models (unweighted) used for creditor insurance linked to credit cards in the Asia-Pacific region, segmented by country, Operating models (unweighted) used for creditor insurance linked to credit cards in the Asia-Pacific region, segmented by country, 2015 (table) Operating models (weighted) used for creditor insurance linked to credit cards in the Asia-Pacific region, segmented by country, Operating models (weighted) used for creditor insurance linked to credit cards in the Asia-Pacific region, segmented by country, 2015 (table) Weighted group share of bancassurance partnerships for creditor insurance linked to credit cards, reweighted by country market size, in the Asia-Pacific region, Gross written premiums for total creditor insurance in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) Gross written premiums for total creditor insurance in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) (table) Gross written premiums for the death / permanent disability elements of creditor insurance in the Asia- Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) Gross written premiums for the death / permanent disability elements of creditor insurance in the Asia- Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) (table) Gross written premiums for the temporary incapacity / unemployment elements of creditor insurance in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) Gross written premiums for the temporary incapacity / unemployment elements of creditor insurance in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) (table) Gross written premiums for creditor insurance related to mortgages in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) Gross written premiums for creditor insurance related to mortgages in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) (table) Gross written premiums for creditor insurance related to mortgages as a percentage of residential mortgage lending balances in the Asia-Pacific region, segmented by country, Gross written premiums for creditor insurance related to point-of-sale automotive finance in the Asia- Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) Gross written premiums for creditor insurance related to point-of-sale automotive finance in the Asia- Pacific region, segmented by country, 2010, 2014 and Gross written premiums for creditor insurance related to other consumer finance in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) FINACCORD (03/2015) XI

12 Gross written premiums for creditor insurance related to other consumer finance in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) (table) Gross written premiums for creditor insurance related to total consumer finance as a percentage of consumer non-mortgage lending balances in the Asia-Pacific region, Gross written premiums for creditor insurance related to credit cards in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) Gross written premiums for creditor insurance related to credit cards in the Asia-Pacific region, segmented by country, 2010, 2014 and 2018 (forecast) (table) Gross written premiums for creditor insurance related to credit cards per credit card issued in the Asia- Pacific region, CHINA Residential mortgage lending balances outstanding in China (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in China (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in China, 2010 to Key data points for the consumer lending market in China, 2010 to Provision of creditor insurance linked to mortgages in China, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in China, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in China, segmented by type of underlying product, Creditor insurance gross written premiums in China, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in China, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in China, segmented by policy and cover type, 2010, 2014 and HONG KONG Residential mortgage lending balances outstanding in Hong Kong (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in Hong Kong (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in Hong Kong, 2010 to Key data points for the consumer lending market in Hong Kong, 2010 to Provision of creditor insurance linked to mortgages in Hong Kong, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in Hong Kong, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in Hong Kong, segmented by type of underlying product, Creditor insurance gross written premiums in Hong Kong, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in Hong Kong, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in Hong Kong, segmented by policy and cover type, 2010, 2014 and INDIA Residential mortgage lending balances outstanding in India (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in India (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in India, 2010 to Key data points for the consumer lending market in India, 2010 to Provision of creditor insurance linked to mortgages in India, 2015: provision rate, operating models and weighted provider share of partnerships FINACCORD (03/2015) XII

13 Provision of creditor insurance linked to consumer finance in India, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in India, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in India, segmented by type of underlying product, Creditor insurance gross written premiums in India, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in India, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in India, segmented by policy and cover type, 2010, 2014 and INDONESIA Residential mortgage lending balances outstanding in Indonesia (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in Indonesia (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in Indonesia, 2010 to Key data points for the consumer lending market in Indonesia, 2010 to Provision of creditor insurance linked to mortgages in Indonesia, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in Indonesia, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in Indonesia, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in Indonesia, segmented by type of underlying product, Creditor insurance gross written premiums in Indonesia, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in Indonesia, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in Indonesia, segmented by policy and cover type, 2010, 2014 and JAPAN Residential mortgage lending balances outstanding in Japan (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in Japan (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in Japan, 2010 to Key data points for the consumer lending market in Japan, 2010 to Provision of creditor insurance linked to mortgages in Japan, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in Japan, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in Japan, segmented by type of underlying product, Creditor insurance gross written premiums in Japan, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in Japan, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in Japan, segmented by policy and cover type, 2010, 2014 and MALAYSIA Residential mortgage lending balances outstanding in Malaysia (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in Malaysia (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in Malaysia, 2010 to Key data points for the consumer lending market in Malaysia, 2010 to FINACCORD (03/2015) XIII

14 Provision of creditor insurance linked to mortgages in Malaysia, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in Malaysia, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in Malaysia, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in Malaysia, segmented by type of underlying product, Creditor insurance gross written premiums in Malaysia, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in Malaysia, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in Malaysia, segmented by policy and cover type, 2010, 2014 and PHILIPPINES Residential mortgage lending balances outstanding in the Philippines (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in the Philippines (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in the Philippines, 2010 to Key data points for the consumer lending market in the Philippines, 2010 to Provision of creditor insurance linked to mortgages in the Philippines, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in the Philippines, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in the Philippines, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in the Philippines, segmented by type of underlying product, Creditor insurance gross written premiums in the Philippines, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in the Philippines, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in the Philippines, segmented by policy and cover type, 2010, 2014 and SOUTH KOREA Residential mortgage lending balances outstanding in South Korea (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in South Korea (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in South Korea, 2010 to Key data points for the consumer lending market in South Korea, 2010 to Provision of creditor insurance linked to consumer finance in South Korea, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in South Korea, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in South Korea, segmented by type of underlying product, Creditor insurance gross written premiums in South Korea, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in South Korea, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in South Korea, segmented by policy and cover type, 2010, 2014 and FINACCORD (03/2015) XIV

15 11.0 THAILAND Residential mortgage lending balances outstanding in Thailand (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in Thailand (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in Thailand, 2010 to Key data points for the consumer lending market in Thailand, 2010 to Provision of creditor insurance linked to mortgages in Thailand, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in Thailand, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in Thailand, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in Thailand, segmented by type of underlying product, Creditor insurance gross written premiums in Thailand, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in Thailand, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in Thailand, segmented by policy and cover type, 2010, 2014 and VIETNAM Residential mortgage lending balances outstanding in Vietnam (absolute and per capita), 2010 to Consumer non-mortgage lending balances outstanding in Vietnam (absolute and per capita), 2010 to Credit and other pay later cards issued and per capita in Vietnam, 2010 to Key data points for the consumer lending market in Vietnam, 2010 to Provision of creditor insurance linked to mortgages in Vietnam, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to consumer finance in Vietnam, 2015: provision rate, operating models and weighted provider share of partnerships Provision of creditor insurance linked to credit cards in Vietnam, 2015: provision rate, operating models and weighted provider share of partnerships Risk coverage of creditor insurance policies in Vietnam, segmented by type of underlying product, Creditor insurance gross written premiums in Vietnam, segmented by policy type, 2010, 2014 and Creditor insurance gross written premiums in Vietnam, segmented by cover type, 2010, 2014 and Creditor insurance gross written premiums in Vietnam, segmented by policy and cover type, 2010, 2014 and FINACCORD (03/2015) XV