~Tax Service

Transcription

1 ~Tax Service

2 Construction of the Tax Integrated System(TIS) Tax-return data submitted to district tax offices were collected by regional tax offices and then relayed to the National Tax Service. Investigation staff manually handled the whole processes ranging from selection of returns to be investigated to processing of investigation results. Data were classified into and managed by separate tax items and used only for purposes of viewing. Data submitted to and keyed in at district tax offices are sent on-line to the TIS through errorchecking processes. Data relating to selection of returns to be investigated, investigation periods, staff members in charge, and results of investigations are accumulated and managed in databases. Integrated databases classified into function and individual are built up and being managed. A taxpayer could receive tax-related certificates only from a specific district tax office with which she/he had previously filed tax returns. A taxpayer can receive tax-related certificates at any district tax office nationwide. The National Tax Service (NTS) laid a foundation for digitization of tax administration thro u g h the introduction of the TIS in The TIS consists of six operations of tax administration : taxpayer re g i s t r y, tax-return filing, investigation, data, tax collection, and civil service. It inter-connects 110 nationwide tax off i c e s on-line and handles over 80 percent of tax administration. M o re o v e r, intranet, e-authorization, and Web-site systems were developed in Since 2001, with the launch of the Tax-Consulting Call Center, taxpayers can benefit from more specialized tax-consulting services. The NTS, based on the success of the TIS, seeks to build the Home Tax Service (HTS) which enables taxpayers to receive all sorts of tax-administration services (e.g. tax-re t u r n, tax notification, payment, civil service, and consultation) over the Internet. 2

3 The Home Tax Service (HTS), comprehensive tax service, allows taxpayers to file tax returns or pay taxes at home or at work over the Internet. Taxpayers can also apply for and receive tax-related certificates, and get tax consultation through the HTS. 3

4 T h rough e-filing service, a taxpayer or tax agent can file various tax returns over the Internet without having to visit district tax offices. The self-employed can complete filing of tax returns simply by answering questions p resented on computer scre e n s. Notification of errors Preparation, conversion, and sending of tax returns Repreparation & sending Acceptance of tax returns Checking errors & Checking double tax returns Sending of tax return files to TIS 4

5 T h rough e-notification service, a taxpayer, after having received an from the HTS, can log on to the HTS Web site and find out more details of tax notification. Taxpayers can pay taxes via e-payment service straight from the same e-notification We b p a g e w h e re she/he have checked the tax notification. Sending e-notification Results of viewing of e-notification Viewing e-notification list of taxpayers for e-notification Service e-notification information 5

6 T h rough e-payment service, a taxpayer can pay taxes from the HTS s e-payment We b p a g e without having to visit banks or district tax off i c e s. P a y m e n t - related information of taxpayers, who have previously used e-notification or e-filing service, is automatically presented on e-payment screens so that taxpayers can pay taxes by simply keying in name of banks, account numbers, and password s. Viewing tax payment information Results of transfer Requesting e-payment Keying in account information Tax payment information Tax payment results Transfer request Results of transfer 6

7 T h rough e-civil Service, taxpayers can receive tax-related certificates or submit applications over the Internet. Applicants can, over the Internet, electronically receive certificates she/he applied for fro m the HTS Web-page in two diff e rent ways. If an applicant informs certificate-requesting institutions of issue numbers of certificates, the institutions can log on to the HTS Web site and view the contents of the certificates. An applicant can print his(her) certificates via internet at first hand, submit it to institution requesting the c e r t i f i c a t e Notification of issue numbers of certificates Results of application for certificates Print certificates, submit Viewing of issued certificates Application for civil certificates Application for certificates Issuing of certificates 7

8 T h rough Tax Guide Service, taxpayers can receive useful tax information or pro m o t i o n materials via or SMS (short message service). delivering tax guides Sharing of list of taxpayers for Tax Guide Service Viewing of tax guide Tax guide information (including tax office information) 8

9 Small, efficient e-government can be established Policy-making processes can be greatly facilitated thanks to accurate and various statistics Taxpayers can pay taxes and apply for and receive tax certificates via the Internet without having to visit tax offices wherever they are and whenever they want to Taxpayers can promptly get tax knowledge and tax information via the I n t e r n e t Reduction in civil service costs (taxpayers): transportation costs, salaries etc. 380 billion won per annum Reduction in administrative expenses: printing costs, postal expenses, salaries etc. 120 billion won per annum Basic information needed for policy-making processes can be acquired speedily. Inefficiency and high costs arising from overlapped data-generation and distribution of non-digital materials can be resolved Costs and labor forces can be slashed through efficient document management and reduction in amounts of certificates issued 9

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11 By integrating tax consulting operations, NTS has been able to gather public opinion such as taxpayers tax problems and resolved those taxpayer problems with prompt countermeasures. From the viewpoint of tax administration as a whole, manpower has been more efficiently utilized and functional specialists have been cultivated. By retaining tax consulting specialists, quality of tax consulting service has been improved and consistency in service has been maintained. Taxpayers may call (local code is not needed) and, following recorded instructions, choose categories they want to consult on. Then, taxpayers are immediately put through to Call Center c o n s u l t a n t s. Tax consulting databases have been completed in order for Call Center consultants to easily retrieve required consulting references. If a taxpayer posts any question regarding national taxes via the Internet, answers will be sent to the taxpayer by within 48 hours. During filing periods of important tax items, filing guide system is being operated so that taxpayers can fill out tax-return forms by themselves. FAQ section runs basic and rudimentary tips regarding national taxes classified by each tax item. 11

12 National Tax Service, Republic of Korea Cheonggindong-gil 44, Jongro-gu, Seoul, , Korea Tel : Fax : etax1001@nts.go.kr