SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL) Subject: Organisational Behaviour. 1. Write a short note on the three types of Goal Conflicts.

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1 Sample Questions: Section I: Subjective Questions 1. Write a short note on the three types of Goal Conflicts. 2. What is fatigue? How does it impact employees? 3. List down some work-related behavioural symptoms of stress. 4. What are the different levels of conflicts in Organisational Behaviour? 5. Briefly describe 'introversion' and 'extroversion'. 6. What is organizational politics? 7. Explain the significance of 'socialization process' which influences the shaping up of personality of an individual. 8. Write a note on Sigmund Freud's personality structure, i.e., id, ego and superego? Section II: Objective Questions Multiple Choice Single Response 1. One of the more sophisticated forms of a perceptual organisation is: 1] Figure - Ground 2] Perceptual grouping 3] Closure 4] Constancy 2. The tendency to remember recent information. If the recent information is negative, the person or object is evaluated negatively: 1] Contrast Effects 2] Leniency 3] Recency effects 4] Halo

2 3. The external environment which influences the human behaviour within an organisation is studied by; 1] Industrial psychology 2] Human relations 3] Organisational behaviour 4] Sociology 4. The most influential theorist in the area of personality is; 1] Allport 2] Freud 3] Sheldon 4] Cattell 5. The first group to which most individuals belong is their; 1] Caste 2] Culture 3] Family 4] Society 6. In Managerial Grid, the manager who has minimum concern for people and production; 1] 9.9 manager 2] 9.1 manager 3] 1.1 manager 4] 1.9 manager 7. An agreement at any cost mentality that results in ineffective team decision making and poor decisions is; 1] Relationship orientation 2] Power orientation 3] Group think

3 4] Group maturity 8. In the following stages of group progression, roles of individual members are accepted and understood and members show how effectively and efficiently they can achieve results: 1] Storming 2] Forming 3] Performing 4] Adjourning 9. A carcinogenic substance: 1] Soft drinks 2] Alcohol 3] Tobacco 4] Glucose 10. The type of stress that is a state of happiness and is because of the sudden over joy is; 1] Stress 2] Distress 3] Eustress 4] Hyper work stress Multiple Choice Multiple Response 11. Human relations is; 1] Action oriented 2] Goal directed 3] Objective oriented 4] Mission oriented 12. Job descriptive index(jdi) measures job satisfaction in terms of; 1] Pay 2] Promotion

4 3] Work 4] Environmental factors 13. Characteristics of Fragmented culture are; 1] Low on sociability 2] Low on solidarity 3] Made up of individualists 4] High on solidarity 14. Behavioural symptoms of stress are; 1] Low productivity 2] Absenteeism 3] Poor eye contact while talking 4] High Blood pressure 15. Determinants of personality are as follows: 1] Biological 2] Cultural 3] Familial 4] Physical 16. Personality differences lead to; 1] Turnover 2] Job dissatisfaction 3] Promotions 4] Better job performance 17. Characteristics of Benevolent-Authoritative leadership style are; 1] Formal communication 2] Some delegation of authority 3] Limited concern for subordinates

5 4] Informal communication 18. Characteristics of supervisors of high producing sections in the Michigan leadership studies were; 1] General style of supervision 2] Employee centered 3] Formal communication 4] Negative leadership Fill in the Blanks 19. Conflict create stress and tensions for a long time. 1] Avoidance approach 2] Approach 3] Approach avoidance 4] Avoidance 20. are recurrent in nature. 1] Urges 2] Motives 3] Desires 4] Needs 21. leaders avoid power and responsibility. 1] Autocratic 2] Participative 3] Free rein 4] Democratic 22. style is good when one is dealing with professional employees who require more job freedom. 1] Autocratic 2] Participative

6 3] Free rein 4] Democratic 23. motivates people to do things but does not raise morale. 1] Training 2] Money 3] Gifts 4] Appreciation s 24. A change in the organisation requires a corresponding change in the individual s: 1] Attitude 2] Behaviour 3] Personality 4] Perception 25. is the moralistic segment of human personality. 1] Ego 2] Id 3] Super ego 4] Self concept 26. Without perceptual, the shapes, sizes, colors etc. of objects would keep on changing. 1] Figure 2] Context 3] Constancy 4] Ground 27. Style is a win-win approach to inter personal conflict. 1] Avoiding 2] Collaborating

7 3] Accommodating 4] Compromise 28. An expression of an evaluative judgement or point of view regarding a specific topic or subject is called. 1] Ideologies 2] Values 3] Opinion 4] Belief State True or False 29. Mediation maintains a low level of tension. 30. In the modern time, no organisation can afford to be static. 31. Managers have considerable control over the nature of rewards granted to the employees. 32. Manager and departments that have connecting links with other managers and departments in the organisation will be more powerful than those who don't. 33. Organisations help people achieve their own personal objectives. 34. Individuals with low self-esteem take risks in job selection. 35. Highly dogmatic individuals are too dependent on authority figures in the organisation. 36. What is appropriate in one individual's culture and society may be totally unacceptable in another culture. 37. Values and attitudes are relatively permanent and resistant to change 38. Different organizational cultures are appropriate at different times and situations, with no one type of culture being ideal for every situation Match the Following 39. 1] Assembly line operation 1] Repetitive job 2] Job rotation 2] Cure for boredom 3] Decrement occurs 3] Fatigue

8 4] Ideal temperature for work in all seasons 4] 65 F 5] 70 F 6] Rest pauses 40. 1] Endomorphs 1] Soft and spherical structure 2] Mesomorphs 2] Tough and muscular body 3] Somatotonia 3] Love of physical adventure and risk taking 4] Introvert 4] Shy and retiring 5] Linear and fragile 6] Love of comfort and affection 41. 1] Forming 1] What the task is and how to do it 2] Storming 2] Resistance arises to task and method 3] Norming 3] Task co-operation 4] Adjourning 4] Task is complete, roles are complete 5] Product orientation 6] Tension between group members and leaders 42. 1] Giving a person a complete natural unit of work 2] Removing some controls while retaining accountability 3] Introducing new and more difficult tasks not handled previously 4] Making periodic reports directly available to the worker himself 1] Responsibility and recognition 2] Responsibility and personal achievement 3] Growth and learning 4] Internal recognition 5] Responsibility and growth 6] Internal recognition and growth