Public Accountability Statement

Transcription

1 Public Accountability Statement The information presented here reflects the reporting period of November 1, 2016 to October 31, People who know Tangerine know we re not a typical bank. Typical banks have typical bank branches. We don t. Tangerine Clients can withdraw and deposit funds for free at Tangerine ABM locations and Scotiabank Branch ABMs. Withdrawals can also be made for free on the Scotiabank ABM Network through 7-Eleven, Quickie convenience stores, Cineplex Theatres and Couche-Tard. Please visit tangerine.ca for our ABM Locator to look up Scotiabank ABM Network locations. Additionally, Clients can drop by one of our Cafés for the tools and resources to help them make smart financial decisions. Tangerine Café Locations As at October 31, 2017 Québec Ontario British Columbia Alberta 1141, boul. de Maisonneuve Ouest, Montréal 3389 Steeles Avenue East, Toronto 221 Yonge Street, Toronto 466 Howe Street, Vancouver th Avenue SW, Calgary Tangerine ABM Locations As at October 31, 2017 Québec Ontario New Brunswick British Columbia Alberta 1141, boul. de Maisonneuve Ouest, Montréal 3389 Steeles Avenue East, Toronto 221 Yonge Street, Toronto 1234 Main Street, Moncton 466 Howe Street, Vancouver th Avenue SW, Calgary Note that two Tangerine ABM s were relocated to the new Calgary Café at th Avenue SW, Calgary, from the previous Café location at th Avenue SW, Calgary between November 1, 2016 and October 31, 2017.

2 Community Development, Charitable Donations & Sponsorships From November 1, 2016 to October 31, 2017 (rounded) Total Charitable Donations (CAD) $185,480 Total Philanthropic Sponsorships (CAD) $250,364 Total Employee Work-Time Volunteer Hours 6,384 Charitable giving means far more to us than just donating money. We believe it s also important to give our time and energy. In everything we do, accountability is key, and our charitable projects are geared to put accountability first to ensure we are making a real difference. We roll up our sleeves and pitch in. This allows us to personally meet the people who are at the receiving end of our efforts to speak to them, learn about their needs, and get involved first-hand. Each year, our employees actively volunteer with many of the charities we support corporately. We call it Orange in the Community, and it s our way of making things a little brighter, or in our language, a little more Orange, for those around us. The following examples illustrate what we accomplish through our Orange in the Community activities: Junior Achievement On May 16, we took the opportunity to give back to our communities by teaching youth basic financial literacy via Junior Achievements Dollars with Sense program to Grade 7 students across the GTA. Forty-three excited Tangerine volunteers participated in the program this year by visiting 40 different classrooms at schools for an entire school day. Topics they discussed with students prepared students for future financial success and included courses on how to be a smart consumer; the differences between saving, spending, and investing; the pros and cons of credit; budgeting; and financial goal setting. Debt Financing & Microfinance Services In keeping with the philosophy of being a savings company, Tangerine offers savings products for our existing small business Clients to grow their businesses. Our business model does not include debt financing directly to small businesses. In addition, Tangerine does not provide debt financing to firms in Canada and is not involved in new initiatives or technical assistance programs for financing for small business, nor are we involved in investments or partnerships in micro-credit programs. Access to Financial Services Our services transcend both social and physical boundaries. At Tangerine, there are no barriers to entry for people with the desire to improve their financial future. We believe that saving money should be accessible to low-income individuals, senior citizens and disabled persons all Canadians. We offer products in the categories of Chequing, Savings, Investments, Credit Card and Lending. Our competitive interest rates apply for all of our Clients: no minimum balances required. Our Clients can bank with us anytime, and thanks to Mobile Banking, they can also do their banking anywhere. We provide direct, 24-hour access to our financial services through our website and Contact Centres, in both English and French. Tangerine Clients can also deposit and withdraw through the Scotiabank ABM Network, making banking services even more accessible. We also ensure that our Café, Pop-Up and Kiosk locations are easily accessible to all, including Clients with limited mobility. YMCA Cedar Glen For the second year, we invited friends and family to join us at Orange in the Community (OITC) on May 31 at YMCA Cedar Glen. There were 210 Tangerine employees along with their friends and family. In true Orange spirit, we rolled up our sleeves to help to build program shelters and complete farming tasks like planting onions and staining a shed. The amount of work we accomplished over the course of the day, typically takes camp employees five weeks to complete. It was a remarkable day of support for our #BrightWayForward partner YMCA.

3 Number of Employees in Canada Province of Employment Full-Time Part-Time Total Alberta British Columbia Manitoba New Brunswick Ontario Québec Grand total 1, ,135 The total number of employees in Canada as of October 31, 2017 was 1,135. This is broken down by province, and part-time vs full-time.

4 Voluntary Codes of Conduct & Public Commitments To help ensure that your consumer rights are protected as a Tangerine Client, we have adopted several Voluntary Codes of Conduct and Public Commitments. The following guidelines outline the high standards and level of service you can expect when you bank with us. Code of Conduct for the Debit and Credit Card Industry Canadian Code of Practice for Consumer Debit Card Services Guidelines for Transfers of Registered Plans Code of Conduct for Authorized Insurance Activities Principles of Consumer Protection for Electronic Commerce: A Canadian Framework Plain Language Mortgage Documents Commitment on Modification or Replacement of Existing Products or Services Tangerine is a registered trademark of The Bank of Nova Scotia, used under licence. Tangerine Bank is a whollyowned subsidiary of The Bank of Nova Scotia. Tangerine affiliates include: Tangerine Investment Funds Limited, a wholly-owned subsidiary of Tangerine Bank, began serving the Canadian investing public on November 26, Tangerine Investment Funds Limited is the principal distributor of Tangerine Investment Funds and offers mutual funds in all provinces. Tangerine Investment Management Inc., a wholly-owned subsidiary of Tangerine Bank, began serving the Canadian investing public on August 1, Tangerine Investment Management Inc. is the Manager, Portfolio Advisor and Trustee of the Tangerine Investment Funds. Code of Conduct for Mortgage Prepayment Information Commitment on Powers of Attorney and Joint Deposit Accounts Commitment to Provide Information on Mortgage Security Commitment on the Expansion of Low Cost and No Cost Bank Accounts Mastercard Zero Liability Fraud Protection Public Commitment The Financial Consumer Agency of Canada ( FCAC ) oversees adherence to these Voluntary Codes and Public Commitments. You may contact the FCAC in writing at: Financial Consumer Agency of Canada, 427 Laurier Ave. West, 6 th Floor, Ottawa, Ontario, K1R 1B9. Information about the FCAC and its role, and about consumer protection laws and regulations, is available at fcac-acfc.gc.ca. FCAC services in English: FCAC (3222). FCAC services in French: ACFC (2232). For calls from the Ottawa area or from outside Canada: (613) Teletypewriter (TTY): / Fax /

5 Consolidated Taxes Paid to All Governments (In CAD, for the period November 1, 2016 to October 31, 2017) Income Taxes Capital Taxes Federal 1,446,000 - Provincial Newfoundland - - Prince Edward Island - - Nova Scotia - - New Brunswick (17,000) 1,403,000 Québec (2,000) - Ontario 1,126,000 - Manitoba - 66,000 Saskatchewan - - Alberta (1,000) - British Columbia (1,000) - Territories - - Total Provinces 1,105,000 1,469,000 Total 2,551,000 1,469,000 Forward Banking is a registered trademark of Tangerine Bank. Forward Banking