SAN FRANCISCO AIRPORT COMMISSION MINUTES. Tuesday, December 4, :00 A.M.

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1 SAN FRANCISCO AIRPORT COMMISSION MINUTES Tuesday, December 4, :00 A.M. Room City Hall #1 Dr. Carlton B. Goodlett Place (400 Van Ness Avenue) City and County of San Francisco LONDON N. BREED, MAYOR COMMISSIONERS LARRY MAZZOLA President LINDA S. CRAYTON Vice President ELEANOR JOHNS RICHARD J. GUGGENHIME PETER A. STERN IVAR C. SATERO Airport Director C. CORINA MONZÓN Commission Secretary SAN FRANCISCO INTERNATIONAL AIRPORT SAN FRANCISCO, CALIFORNIA 94128

2 Minutes of the Airport Commission Meeting of Tuesday, December 4, 2018 CALENDAR SECTION AGENDA ITEM TITLE RESOLUTION NUMBER PAGE A. CALL TO ORDER:... 4 B. ROLL CALL:... 4 C. ADOPTION OF MINUTES:... 4 No Regular meeting of November 20, D. SPECIAL ITEMS: Public Hearing to Receive Comments on the Proposed Amendment to the Airport Rules and Regulations and to Vote on Adoption of the Proposed Amendment... 4 No E. ITEMS INITIATED BY COMMISSIONERS:... 7 F. ACTION ITEMS RELATED TO ADMINISTRATION, OPERATIONS & MAINTENANCE 7 2. Authorization to Sell an Additional $1,477,175,000 Aggregate Principal Amount of Previously Approved San Francisco International Airport Second Series Revenue Bonds for Capital Plan Purposes... 7 No Authorization to Sell Up to $125 Million in Principal Amount of Previously Approved San Francisco International Airport Special Facilities Lease Revenue Bonds (SFO FUEL COMPANY, LLC) and Related Matters... 8 No Establishment of a Pool of Pre-Qualified Financial Institutions to Provide Credit and/or Liquidity Facilities to Support Airport Commission Bonds and Commercial Paper Notes and/or Purchase Bonds or Notes Directly. 9 No Approval of Phase C11 to Contract No , Design-Build Services for the Terminal 1 Center Renovation Project-Hensel Phelps Construction Company, $11,682, No Approval of Modification No. 9 to Professional Services Contract No Project Management Support Services for the Terminal 1 Center Renovation Project, ACJV. $33,075, Minutes, December 4, 2018, Page 2

3 No Approval of Phase C8 to Contract No Design-Build Services for the New Boarding Area B Project, Austin Webcor Joint Venture...12 No change to the contract capacity amount...12 No Approval of Modification No. 7 to Professional Services Contract No , Project Management Support Services for the New Boarding Area B Project, T1 Cubed A Joint Venture, $13,150, No G. CONSENT CALENDAR OF ROUTINE ADMINISTATIVE MATTERS Commencement of the Request for Proposals Process for the Automated Equipment Rental Lease...14 No Approval of Modification No. 1 to Contract No , Construction Services for the Central Garage Tunnel Doors Project, Rubecon Builders, No change to the contract amount...14 No Award Professional Services Contract No for Airport Guest Surveys, Research, and Fieldwork Services, Corey, Canapary & Galanis, $665, No H. NEW BUSINESS:...17 I. CORRESPONDENCE:...17 J. CLOSED SESSION: Existing Litigation People of the State of California v. Turo Inc., et al., Case No. CGC K. ADJOURNMENT:...18 Minutes, December 4, 2018, Page 3

4 Minutes of the Airport Commission Meeting of Tuesday, December 4, 2018 A. CALL TO ORDER: The regular meeting of the Airport Commission was called to order at 9:00 A.M. in Room 400, City Hall, San Francisco, CA. B. ROLL CALL: Present: Absent: Hon. Larry Mazzola, President Hon. Linda S. Crayton, Vice President Hon. Eleanor Johns Hon. Richard J. Guggenhime Hon. Peter A. Stern C. ADOPTION OF MINUTES: The minutes of the regular meeting of November 20, 2018 were adopted unanimously upon a motion by Commissioner Crayton and a second by Commissioner Guggenhime. No Regular meeting of November 20, D. SPECIAL ITEMS: Item No. 1 was approved unanimously by a motion by Commissioner Guggenhime and a second by Commissioner Crayton. 1. Public Hearing to Receive Comments on the Proposed Amendment to the Airport Rules and Regulations and to Vote on Adoption of the Proposed Amendment No Proposed Amendment to the Airport Rules and Regulations, at Section 13, Rule 13.4(C)(2), rescinding amendment approved on October 16, 2018, by Resolution No , with no other changes to the Rules and Regulations. Jeff Littlefield, Chief Operating Office said Good morning Commissioners. As you recall at our October 16th meeting, we proposed the number of amendments to the Airport s Rules and Regulations. We do this periodically to ensure our rules remain up to date and consistent with passenger demands, safety and industry best practices. The October 16th Minutes, December 4, 2018, Page 4

5 amendment added and included a prohibition against free speech activity in Airport parking garages and staging lots. At that hearing, the taxi driver community raised concerns about the complete prohibition of free speech activity in these areas. So, Staff acknowledges that reasonable accommodations for free speech activity may be possible in those locations and that the safety and/or operational concerns that the Airport has expressed previously may be addressed through the actual permit process, based on particular circumstances that arise. This (today s) amendment would rescind the October 16th amendment to Rule 13.4(C)(2) which expressly prohibiting free speech activities in parking garages and staging lots; allowing the Airport to address these concerns on a case-by-case basis when issuing a permit. I, therefore, recommend that this Commission adopt the proposed amendment to the Rule 13.4(C)(2) of the Airport Rules and Regulations. And I thank you and would be happy to answer any questions you might have. Commissioner Mazzola said alright, we do have some speakers but, do you want to ask any questions? Commissioner Johns asked was the permit done in the past? Mr. Littlefield responded yes. We ve always done the permits. Commissioner Johns asked so we re going back to the way it was? Mr. Littlefield responded we re going back to what the original language in the Rules and Regulations but will still have the permit process to sort through any concerns Commissioner Mazzola said alright any other questions. Alright, we ll start with speakers. Thanks Jeff. Peter Miller. Mr. Peter Miller said Hi, I m Peter. I m with the San Francisco Taxi Workers Alliance (SFTWA) and I m a San Francisco Labor Council Delegate. I would just like to thank the Commission for going back to the way the Rules were before in terms of Free Speech in the taxi lots as it s been indicated that you re planning on doing. This would have been devasting for taxi drivers ability to organize for our rights considering everything that s going on right now. So, we hope that you do actually rescind the Rule, and in addition to that, I would like to ask you to consider doing other things in the future that could help to level the playing field at SFO in the interest of not only taxi drivers but for the general public too. And take a look at the recent study that was done by the San Francisco County Transportation Authority that pointed out that 50% of the congestion that has showed up in San Francisco in the last few years is directly attributable to Uber and Lyft. And think of the Airport as being part of the City and having responsibility to the City too and realizing that the congestion and is a public health crisis. The World Health organization has recently declared cigarettes the, or air pollution, the new cigarettes, and so we have a health issue here. And we re having an environmental crisis too with climate change. The Minutes, December 4, 2018, Page 5

6 pollution that these people are causing is terrible so in addition to the effect on workers, there are health and there are environmental issues here too. And so, thank you very much. Commissioner Mazzola said thank you for your comments. Mark Gruberg. Mr. Mark Gruberg, SFTWA said I thank you President Mazzola, Commissioners. Thank you for bringing this back. Hope you will pass it and assuming you do. And I want to thank President Mazzola, Commissioners, and Airport Management for taking another look at this. These rights to hand out materials to drivers who circulate petitions is really vital to our ability to tackle the issues that we re facing and we re under enormous pressure, we re under pressure from Uber and Lyft. And now we re under enormous pressure from our own regulatory agency, the MTA which it wants to band cabs from the Airport, has ideas about taking hundreds of cabs off the streets, and you know it s, its, they want to bolster the price of taxi medallions, because that s, it s in their own financial interest because they are in financial jeopardy over the medallion program. It s not in the interest of the public, it s not in the interest of the Airport, it s not in the interest of cab drivers. So, we need to have the ability to reach out to drivers. I ll second what Peter just said about the Airport taking another look as well at the arrangements surrounding Uber and Lyft. It seems like the Airport is, you know re-conforming itself in a number of ways to accommodate these vehicles. You know when I go in there nowadays you see the sign that says you know, Free Parking for the First Half Hour, and so you know that seems to me to be a way to shunt you know, cars into the parking lot so as, so the Ubers and Lyfts which are already creating this enormous congestion, can you know, have access to the terminals. And I think that should be turned on its head. Thank you. Commissioner Mazzola thanked Mr. Gruberg. Tariq Mehmood. Mr. Tariq Mehmood, Taxi Driver said Good morning Commissioners. Thank you very much Chairman Mazzola. Under your supervision, we always have got the comfort at San Francisco Airport. The 5,000 taxi drivers, almost 90% of them are from all over the world, 200 countries. They are Russians, Ethiopians, Somalians, Bangladesh, India, Pakistan, all over the world. These people are less educated. They just came here for a good dream and became part of the system. Now to these people to communicate just to hand out a flyer to tell them what the issue and what to say, it s simple then just a simple handout and to block us from giving that is not a fair game. I m very proud to be in this country. I m extremely absolutely sure I m proud, yes. And I m proud to be part of your system, under your chairmanship and based on that, reversing this rule, will be create for this taxi community to keep educating them to be part of this community and not the people just go on the street and violent people. I received a funny letter but it s not to be part of this issue from Mr. Jeff Littlefield November 5 th which was back before you decided to bring this issue. And he said, we re not supposed to provide you staging, we re not supposed to provide you bathrooms because it s a parking garage. Yes parking garages do not require bathrooms but when you hold 3,000 people for two hours in a facility, then you need to Minutes, December 4, 2018, Page 6

7 give them some place. But I really Chairman, thanks a million to you. Thank you very much. Commissioner Mazzola said thank you for your comments, appreciate it. Dave Barlow. Mr. Dave Barlow, Cab Driver said Thanks everybody. And I have distributed flyers and newsletters and petitions, myself at the Airport and the, the, the old system worked fine with me. I would go to Ground Transportation, to their office and display what I wanted to distribute and they would take their time to look it over, make sure there was nothing that was inappropriate and then write me out a permit for, I think for that day. It might have been a three-day permit. And I never created any confusion in traffic ever. I don t see what else could be, what else reason could MTA have but the traffic in somebody. And I never ever hung up traffic. Thank you. Commissioner Mazzola said alright thanks for your comments. Commissioners it s back to us here. Do you have a question? Please. Commissioner Crayton asked the question about their ability to use the bathroom after they ve been Sometimes they re out there 2-3 hours that s not Commissioner Mazzola said he was referring to a letter from Jeff. I don t know what it said but, Jeff, you want to answer what he s referring to? Mr. Littlefield responded I believe he was referring to whether or not we provide restroom facilities which we do in the central, near Lot 2 Staging. There are restroom facilities. Commissioner Crayton said thank you, I wanted to make sure. Thank you. There were no further questions. E. ITEMS INITIATED BY COMMISSIONERS: There were no items initiated by Commissioners. F. ACTION ITEMS RELATED TO ADMINISTRATION, OPERATIONS & MAINTENANCE Item No. 2 was approved unanimously by a motion by Commissioner Mazzola and a second by Commissioner Guggenhime. 2. Authorization to Sell an Additional $1,477,175,000 Aggregate Principal Amount of Previously Approved San Francisco International Airport Second Series Revenue Bonds for Capital Plan Purposes Minutes, December 4, 2018, Page 7

8 No Resolution authorizing the sale of an additional $1,477,175,000 Aggregate Principal Amount of previously approved San Francisco International Airport Second Series Revenue Bonds for Capital Plan purposes. Mr. Mike Nakornkhet, Acting Managing Director, Finance at SFO said Good morning Commissioners. We are requesting your authorization to sell $1.5 billion in bonds to support the Capital Plan. These bonds will fund major projects including the Terminal 1 and Boarding Area B Expansion and Redevelopment, International Terminal Gate Enhancements, Terminal 3 West improvements, and the second-long Term Parking Garage. We will submit the Preliminary Official Statement associated with this upcoming bond sale to you this week, and we will sell the bonds in January of Thank you, and I d be happy to answer any questions. Commissioner Crayton said I don t have any questions, but there was a briefing on this bond issue previously. Mr. Ivar Satero, Airport Director responded not on this one. There was a recent, prior one related to funding of the capital program as well. This is a new proposal, brand new one. Item No. 3 was approved unanimously by a motion by Commissioner Crayton and a second by Commissioner Guggenhime. 3. Authorization to Sell Up to $125 Million in Principal Amount of Previously Approved San Francisco International Airport Special Facilities Lease Revenue Bonds (SFO FUEL COMPANY, LLC) and Related Matters No Resolution authorizing the sale of up to $125 million in principal amount of previously approved San Francisco International Airport Special Facilities Lease Revenue Bonds (SFO FUEL COMPANY, LLC) and related matters. Mr. Nakornkhet said San Francisco International Airport has the need for additional jet fuel storage due to our growth in aircraft operations, and increasing mix of international operations, which are on larger aircraft that require more fuel. SFO FUEL, which is the consortium of airlines, stores and distributes jet fuel on behalf of airlines serving the Airport. They currently have seven on-airport tanks with a total storage capacity of 315,000 barrels. We request your authorization to sell up to $125 million in principal amount of Special Facilities Lease Revenue bonds to finance two new fuel storage tanks and related system improvements, and refinance approximately $62.8 million of outstanding bonds from prior sales. The two new tanks will add 150,000 barrels of storage capacity, which represents an increase of approximately 47% in storage capacity. This will protect the Airport against any temporary disruptions in fuel supply and ensure Minutes, December 4, 2018, Page 8

9 that we have the fuel storage capacity necessary to meet upcoming demand. Thank you, and I d be happy to answer any questions. Commissioner Johns said I m just curious where are these new storage tanks being built and will it disrupt anything on the Airfield? Mr. Nakornkhet responded as I understand, they re being built near where the existing storage tanks are but, on the right, on one of the Airport s Plots. Commissioner Johns said, because usually there s a map and it shows us where. Okay, thanks. There were no further questions. Item No. 4 was approved unanimously by a motion by Commissioner Crayton and a second by Commissioner Guggenhime. 4. Establishment of a Pool of Pre-Qualified Financial Institutions to Provide Credit and/or Liquidity Facilities to Support Airport Commission Bonds and Commercial Paper Notes and/or Purchase Bonds or Notes Directly No Resolution establishing a pool of pre-qualified financial institutions to provide credit and/or liquidity facilities to support Airport Commission bonds and commercial paper notes and/or purchase bonds or notes directly. Mr. Nakornkhet said variable rate bonds require letters of credit or other liquidity facilities to support the bonds. Variable rate bonds currently comprise approximately $587 million of the Airport s $6.2 billion total debt portfolio, or approximately 9%. Our current pool of liquidity providers expires on January 16, And because of this upcoming expiration, the Commission authorizes us to issue a Request for Qualifications (or RFQ) on September 18 th of this year, to create a new pool of credit providers. The Airport Commission received 19 submittals from firms responding to this RFQ. All 19 submittals meet the minimum credit rating criteria established in the Airport Debt Policy. When the need arises to draw from this pool, we will request proposals, negotiate terms, and then return to the Commission to award a contract. Today we ask for approval to establish this new pool of 19 providers. Thank you, and I d be happy to answer any questions. Commissioner Guggenhime asked the largest pool you ever had, 19? Mr. Nakornkhet said I, we, this is a lot. I don t know if it s the largest, but I think this is, there s one more than we had from the previous pool of providers. Commissioner Crayton said my question is there was a minority group that you worked Minutes, December 4, 2018, Page 9

10 with previously. I don t see their name on this particular list. Mr. Nakornkhet said this might be a different pool. This is a, these are all large banking firms. Commissioner Crayton asked so all of these are banks? Mr. Nakornkhet responded these are all large, yes, banking institutions. There were no further questions. Item No. 5 was approved unanimously by a motion by Commissioner Crayton and a second by Commissioner Johns. 5. Approval of Phase C11 to Contract No , Design-Build Services for the Terminal 1 Center Renovation Project Hensel Phelps Construction Company $11,682,956 No Resolution approving Phase C11 to Contract No , Design- Build Services for the Terminal 1 Center Renovation Project, with Hensel Phelps Construction Company, to increase the contract capacity by $11,682,956 for a new contract capacity amount of $1,118,445,820 with no change to the total contract duration. Judi Mosqueda, Director of Project Management said Good morning Commissioners. This Item is for your approval of Phase C11 adding Trade Package Set No. 23 into our contract with Hensel Phelps for the Terminal 1 Center Renovation. The Phase C11 approval will increase the contract capacity by $11.7 million for a new contract capacity amount of $1.1 billion, with no change to the contract duration or contingency. The Project includes design and construction of a new Check-in Lobby, Security Screening Checkpoint, Concessions Program, Baggage Handling System, and Post-Security Connectors to BAC and to the ITB Customs Hall. This approval will provide for Trade Package Set No. 23 to be added into the contract. Set 23 includes Millwork, Building Specialties, Baggage Handling Test Bags and T1 North Baggage Handling Design. The forecast for this contract is $6 million above the contract budget. Staff and Hensel Phelps have committed to resolve the overrun during our Guaranteed Maximum Price negotiations that are on-going right now, including evaluating unbought scope and contingencies. The LBE goals for this contract are 25% for design services and 18% for construction services. Hensel Phelps is committed to meeting these goals. We recommend your approval, and I would be happy to answer any questions. There were no questions. Minutes, December 4, 2018, Page 10

11 Item No. 6 was approved unanimously by a motion by Commissioner Crayton and a second by Commissioner Guggenhime. 6. Approval of Modification No. 9 to Professional Services Contract No Project Management Support Services for the Terminal 1 Center Renovation Project ACJV $33,075,000 No Resolution approving Modification No. 9 (Full Amount) to Professional Services Contract No , Project Management Support Services for the Terminal 1 Center Renovation Project, with ACJV, a joint venture of AECOM and Cooper Pugeda Management, Inc., in an amount of $33,075,000 for a new contract not-to-exceed amount of $61,325,000 for services through December 31, Ms. Mosqueda said these project management consultant services provide project management support services for the Terminal 1 Center Renovation Project as described in the previous agenda item. Services include design and construction management, project controls, contract administration, cost estimating services, LEED commissioning services, field inspections, and materials testing. This Modification No. 9 increases the contract by $33 million to the full not-to-exceed amount of $61.3 million and extends the contract to the full duration of eight years and eight months of services. Because the professional services contract exceeds $10 million, it requires approval from the Board of Supervisors (BOS). The BOS has previously approved this contract in an amount of $28.3 million.the budget for this contract has been increased due to the additional scope of work and contract duration with the associated Hensel Phelps Design Build contract, as approved by Commission on November 21, The full not-to-exceed contract amount is equal to the budget amount for this contract. Following Commission action today, Staff will seek approval from the Board of Supervisors to increase the authorized amount for the full estimated amount of the contract. The LBE goals for this contract are 20% for design services. Oh, that s not correct. What I do know that the Joint Venture, ACJV is committed to meeting our goals. I could look up the goal amount if you re concern. We recommend your approval and I would be glad to answer any questions. There were no questions. Minutes, December 4, 2018, Page 11

12 Item No. 7 was approved unanimously by a motion by Commissioner Guggenhime and a second by Commissioner Mazzola. 7. Approval of Phase C8 to Contract No Design-Build Services for the New Boarding Area B Project Austin Webcor Joint Venture No change to the contract capacity amount No Resolution approving Phase C8 to Contract No , Design-Build Services for the New Boarding Area B Project, with Austin Webcor Joint Venture, with no change to the contract capacity amount and with no change to the contract duration. Ms. Mosqueda said this item is for your approval of Phase C8 adding Trade Package Set No. 16 into our contract with Austin Webcor for the New Boarding Area B Project. The Phase C8 makes no change to base contract scope of work and no change to the contract duration. We are in the process of negotiating our final GMP for this contract as well as the Terminal 1 Center contract and currently we have enough capacity from earlier awards to cover this Trade Package Set. The Project will construct up to 28 new aircraft parking positions with passenger boarding bridges; a new Boarding Area with complete building systems; Concessions program; a new Jet Fuel Hydrant system; and all other supporting systems, along with Public Art installations. This approval will provide for Trade Package Set No. 16 to be added into the contract. The set includes: Neutral Host Distributed Antenna System, Scaffolding and Dance Floor, Fire and Leak Watch, Stage 2 & 3 Abatement and Remediation; Stage 2 & 3 Demolition and Salvage, Fencing, Wire Mesh Partitions, Signage, Graphics, and Dashboard Graphics. The budget for this contract has been increased from $794 million to $800.6 million to account for scope realignment between Terminal 1 Center and Boarding Area B projects. There are two scopes of work that were transferred between the projects including LEED Commissioning and furniture purchasing and installation. The budget fits within the overall program budget for the Ascent Phase 1 Capital Program. The forecast for this contract is $799 million which falls within the new contract budget. The Project is on-schedule to complete the 9-Gate opening in July 2019 and the 18-Gate delivery milestone in March The LBE goals for this contract are 25% for design services and 18% for construction services and Austin Webcor is committed to meeting these requirements. We recommend your approval and I d be happy to answer questions. Commissioner Crayton said I just have a question. I was just wondering you were naming off some of the things that reason why the additional money, etc. and you said furniture purchasing and installation. Wouldn t that of been something you have already included into the contract? Ms. Mosqueda responded good question. What I would need to do is look up the trade Minutes, December 4, 2018, Page 12

13 package awards for both contracts and understand at what point it might have been folded into the project. Commissioner Crayton said I was thinking since you were saying the total amount. I just couldn t find it anywhere and I just thought. Ms. Mosqueda said let me mention what we have done was we have two big contracts for Terminal 1 Center and Boarding Area B and it s only the budget item that was shifted from one project to the other. Commissioner Crayton thanked Ms. Mosqueda. There were no further questions. Item No. 8 was approved unanimously by a motion by Commissioner Guggenhime and a second by Commissioner Johns. 8. Approval of Modification No. 7 to Professional Services Contract No , Project Management Support Services for the New Boarding Area B Project T1 Cubed A Joint Venture $13,150,000 No Resolution approving Modification No. 7 to Professional Services Contract No , Project Management Support Services for the New Boarding Area B Project, with T1 Cubed a Joint Venture in an amount of $13,150,000 for a new contract not-to-exceed amount of $38,500,000 for services through May 31, Ms. Mosqueda said this request is for your approval of Modification No. 7 for our Professional Services Contract, for the New Boarding Area B Project with T1 Cubed a Joint Venture of WSP and AGS. The Project Management Consultant Services provide project management services for the Boarding Area B Project as described in the previous agenda item, including design and construction management, project controls, contract administration, cost estimating services, LEED commissioning services, field inspections, and materials testing. This Modification No. 7 increases the contract by $13.2 million for the full not-to-exceed amount of $38.5 million and extends the contract to the full duration of seven years of services. This Professional Services contract also exceeds $10 million and requires approval from the Board of Supervisors. The BOS has previously approved this contract in an amount of $29 million. The budget for this contract was increased due to additional scope and contract duration to the associated Austin Webcor Design Build contract, as approved by the Commission on November 21, Following Commission action today, Staff will seek approval from the Board of Supervisors for the full estimated amount of the T1 Cubed contract. The full amount of the contract is equal Minutes, December 4, 2018, Page 13

14 to the budget in the amount of $38.5 million. CMD has approved a 20% LBE requirement for this contract and T1 Cubed has committed to achieving this goal. We recommend your approval and I would be happy to answer any questions. There were no questions. G. CONSENT CALENDAR OF ROUTINE ADMINISTATIVE MATTERS The Consent Calendar, Item Nos. 9 through 11, was approved unanimously upon a motion by Commissioner Crayton and a second by Commissioner Guggenhime. 9. Commencement of the Request for Proposals Process for the Automated Equipment Rental Lease No Resolution approving the proposed minimum qualification requirements and lease specifications, and authorizing Staff to issue a Request for Proposals and conduct an informational conference for the Automated Equipment Rental lease 10. Approval of Modification No. 1 to Contract No , Construction Services for the Central Garage Tunnel Doors Project Rubecon Builders No change to the contract amount No Resolution approving Modification No. 1 to Contract No , Construction Services for the Central Garage Tunnel Doors Project, with Rubecon Builders, to extend the contract duration by 90 consecutive calendar days through March 6, 2019 with no change to the current contract amount. 11. Award Professional Services Contract No for Airport Guest Surveys, Research, and Fieldwork Services Corey, Canapary & Galanis $665,398 No Resolution awarding Professional Services Contract No for Airport Guest Surveys, Research, and Fieldwork services to Corey, Canapary & Galanis in an amount not to exceed $665,398 for a threeyear term commencing January 1, 2019 with two 2-year options to extend, exercisable at the sole discretion of the Commission. Minutes, December 4, 2018, Page 14

15 Commissioner Johns said I just have one question. It s the last Item, Item 11. I m just curious I don t think this is the only company that helps us with Guest Services surveys. Is that correct? I mean we have other consultants who go through and determine whether our Guest Services are appropriate and so forth in getting passenger feedback. I don t think it s just this one firm. Mr. Chris Birch, Director of Guest Experience said Good morning. From the Guest Services side this would be. There are, there s a current existing contract that is expiring. That might be the other one that you re thinking. That one is about to expire. Commissioner Crayton asked what is that current contract? Mr. Birch responded that current contract is actually with the company that we will be contracting with for the full array of services. We got a number, we have multiple, different surveys. We have an ASQ, a global benchmarking in-service program that is. Commissioner Johns said that s what I m trying. Yeah. Mr. Birch said right, so, ACI Airports Council International has asked airports to begin contracting fieldwork services for that survey on our own. For the airports to take that responsibility onto themselves. So, we ve bid those services out and that coincides with the, with determination, with the ending of our current in-house product. So those are two different surveys, but we now have one fieldwork provider to perform both of those surveys. Commissioner Crayton said the current provider though, I guess I just missed it. Mr. Birch responded Corey, Canapary & Galanis is the current. Commissioner Crayton asked the same people? Mr. Birch responded yes ma am, yes. Commissioner Johns said so, I thought in the past that, that we had somebody other than Corey, Canapary & Galanis who went around and asked various passengers in different terminals questions about restrooms, about signs, about our general service. Mr. Birch responded we do and that, that serving was done under Airports Council International s benchmarking program and that fieldwork is going to be done by Corey, Canapary & Galanis. Commissioner Johns asked and are they experienced in doing that? Minutes, December 4, 2018, Page 15

16 Mr. Birch responded they ve been handling the in-house survey for us for the last nine years. Yeah, they ae really experienced. Commissioner Johns said okay I mean, because I think it s vital that we get the right kind of feedback from our passengers in terms of what we re doing right and what we re doing wrong. Otherwise, how do we move forward in the right direction. Mr. Birch said we re feeling very confident this is, this is a local company that s worked for us. Commissioner Johns responded I know who they are. I m familiar with them but, I m just curious how many, how many fieldworkers are they going to have, are they going to be disguised as passengers, are they going to be doing our customer service? I just think this is vital and this is not a huge contract that we re awarding today so, I don t want to be pennywise and pound foolish if that s the expression. Mr. Satero said we ll prepare a briefing for the Commissioners on how this program gets rolled out and answer some of those questions, those are important parts of this. This works so. Commissioner Johns responded yeah, I am concerned about that because if we don t get the right input. Commissioner Crayton said I m sorry, I just wanted to ask a question. And so, there s a fair amount of ethnicity within this particular organization? Mr. Birch responded yeah. I m their authorized signatory so I process all their badge applications for all the fieldworkers and have noted that over the past decade. Absolutely. Commissioner Crayton thanked Mr. Birch. Commissioner Johns said so I would like a follow-up on that. Mr. Birch responded absolutely, will do. Commissioner Johns asked so we re doing the whole Consent Calendar, correct? Commissioner Mazzola responded yeah, the whole Consent Calendar. There was no further discussion. Minutes, December 4, 2018, Page 16

17 H. NEW BUSINESS: Discussion only. This is the "Public Comment" section of the calendar. Individuals may address the Commission on any topic within the jurisdiction of the Airport Commission for a period of up to two (2) minutes. Please fill out a "Request to Speak" form located on the table next to the speaker's microphone and submit it to the Commission Secretary. Commissioner Mazzola announced so we have a speaker again, Tariq Mehmood. Mr. Tariq Mehmood, Taxi Driver said Good morning Commissioners. I proposed something some six, seven, eight months through this Commission, to the Airport about the congestion. I brought the design and map of International Terminal. Later on, first initial response was no need, forget it. But later on, they stole my idea. They used my idea at International Terminal where the Uber/ Lyfts are entering and congestion was happening, and with that change, they improved the International section hundred time. What happened that where the people need to drop, and then they need to go way far ward to pick-up and that s the right idea. And they did it. But they made one mistake with that again, that the pick-up/drop is at the start, that s good. Pick up is at the far end, that s good. But far end on the other side of the divider. So, if somebody got called to pick up, he has to go all around the Airport to come back there into the second part. So, they should look into this, to solve this, little bit to reduce more congestion. Second thing that made a change which is about where the Domestic terminals, the people use to go down, straight to pick-ups. They moved all the pick-up to the Upper Level for pick-ups. But that has caused severe congestion. I have seen 1.3 miles long lines. That s too much. They should work out. I m a simple taxi driver. You have to bring me this paper work, I cannot handle it but, with my common sense get me in the meeting with you guys. To the Airport s Staff and I can guide them. There has something can be improved there too. Thank you very much. Commissioner Mazzola said alright, thanks for your comments. I. CORRESPONDENCE: There was no discussion by the Commission. J. CLOSED SESSION: The Airport Commission went into closed session at 9:38 AM. The closed session ended at 10:12 AM. CONFERENCE WITH LEGAL COUNSEL EXISTING LITIGATION (a) Public comment on all matters pertaining to this agenda item. There was no public comment. Minutes, December 4, 2018, Page 17

18 (b) Discussion and vote in open session pursuant to the Brown Act (California Government Code ) and the Sunshine Ordinance (San Francisco Administrative Code 67.10(d)) on whether to invoke the attorney-client privilege and conduct a closed session to confer with legal counsel. ACTION ITEM. The Airport Commission voted unanimously to invoke the attorney-client privilege and conduct a closed session to confer with legal counsel. (c) [PROSPECTIVE CLOSED SESSION] CONFERENCE WITH LEGAL COUNSEL regarding existing litigation as plaintiff (Government Code , Administrative Code 67.8(a)(3)): People of the State of California v. Turo Inc., et al., California Superior Court, County of San Francisco Case No. CGC , filed January 24, DISCUSSION ONLY. There are no other planned agenda items for the closed session. In the event of any urgent matter requiring immediate action which has come to the attention of the Airport Commission after the agenda was issued and which is an item appropriately addressed in closed session, the Airport Commission may discuss and vote whether to conduct a closed session under the Brown Act (Government Code (b)(2) and ) and the Sunshine Ordinance (Administrative Code 67.11).) (d) [RECONVENE IN OPEN SESSION] Discussion and vote whether to disclose any or all discussions held in closed session (San Francisco Administrative Code 67.12(a)). ACTION ITEM. The Airport Commission voted unanimously not to disclose the nature of the discussion in closed session. K. ADJOURNMENT: There being no further calendared business before the Commission, the meeting adjourned at 10:15 A.M. (Original signed by: C. Corina Monzón) C. Corina Monzón Airport Commission Secretary Minutes, December 4, 2018, Page 18