Year-end and Q4 report 2013

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1 Year-end and Q4 report

2 Highlights Stronger profitability in a cautious market The programme of change is yielding results Strong growth in Nordic public sector Decline in sales due to lower exposure in telecom Positive net recruitment in fourth quarter Board proposes no dividend

3 Q4 & FY 2013 SEK million Q Q Sales , ,339.2 Employees 1,267 1,335 1,267 1,335 EBIT EBIT % 7.1% -2.9% 5.0% -0.9% Profit after tax Cash flow EPS, SEK Equity/assets ratio % 69.7% 59.9% 69.7% 59.9% Good increase in profitability Sales decrease by 11% Net recruitment +24 vs Q OH cost -6 MSEK 13% fewer administrative staff Good development in Finland

4 Rolling Twelve Months Sales (SEKm) EBIT (SEKm) Q110Q210Q310Q410Q111Q211Q311Q411Q112Q212Q312Q412Q113Q213Q313Q413 Sales EBIT EBIT excl non-recurring expenses

5 Segment Sweden From 1/ excluding India 2012 restated numbers SEK million Q Q Sales ,034.1 Employees EBIT EBIT % 8.1% 2.7% Cautious market Good inflow of requests Tight competition, especially in Stockholm Strengthen sales and pipe in public sector Gradually decreased testing business with Ericsson Modems (ST-Ericsson) throughout 2013 Sweden 73%(78) Finland 18%(14) International 9%(8)

6 Segment Finland SEK million Q Q Sales Employees EBIT EBIT % 4.7% -17.2% Good turn around in top line and profit Challenging macro environment Breakthrough in Public sector with Board of Education as largest client Connected industry is important and growing Positive response to launch of Cybercom Cloud Sweden 73% (78) Finland 18%(14) International 9% (8)

7 Segment International From 1/ including India 2012 restated numbers SEK million Q Q Sales Employees EBIT EBIT % 7.6% -11.3% Good turnaround in profit in all countries Moving to broader client portfolio Launch of Connectivity Management in Europe Launch of Customer Experience Managent Sweden 73% (78) Finland 18% (14) International9% (8)

8 Stable Cash Flow Cybercom Group, SEK million Q Q Jan - Dec 2013 Jan - Dec 2012 Cash flow before changes in working capital 24,1 21,1 33,6 16,8 Changes in working capital -10,7-45,6 49,6-117,5 Cash flow from operating activities 13,4-24,5 83,2-100,7 Cash flow from investing activities -7,3-0,5-14,9-27,0 Cash flow from financing activities -10,6 15,9-65,2 88,8 Period's cash flow -4,4-9,1 3,1-38,9 Cash and cash equivalents at period's start 26,6 29,1 20,3 62,4 Exchange differences in cash and cash equivalents 1,5 0,3 0,3-3,2 Cash and cash equivalents at period's end 23,7 20,3 23,7 20,

9 The Market ICT market growth as a whole is forecasted 2,2%, where services is forecasted to grow 3,0% (Gartner) Connectivity, mobility and the cloud main trends driving ICT market Public e-services increases Connected industry are taking form M2M,smart home, smart plants, monitoring, analyse, decrease waste Mixed market signals in the Nordics short term demand Good inflow, but long decision times A highly competitive landscape Gigants has entered the market Brokers are here to stay Niche companies are growing Pricing is more volatile

10 Sales 9% 18% 73% 6% 4% 2% 4% 32% 22% 62% 38% 5% 8% 45% Sweden 73% (78) Finland 18% (14) International 9% (8) 31% Telecom 32% (38) Industry 22% (22) Public Sector 31% (23) Turnkey 38% (39) Consulting services 62% (61) 42% Connected Engineering 45% Digital Solutions 42% Connectivity Management 8% Secure Connectivity 5%

11 Business Highlights Q4 The ten largest clients make 42% (48) of sales The largest single client is 13% (10) of sales Framework agreement clients make 65% (61) of sales Major clients are Alma Media, Ericsson, Millicom, MTV Media, Outotec, SAAB, Sony Mobile, TeliaSonera, the Swedish Transport Administration, Volvo Cars and AB Volvo Network optimisation for Smart Axiata, Cambodia's second-largest provider of mobile services A Swedish major administrative authority chose Cybercom to develop a new intranet Stockholm County Council chose Cybercom s compliance portal for all its operations Husqvarna entrusted Cybercom with innovative product development Finnish Kauppalehti chose Cybercom Cloud New Frame agreement signed with Copenhagen Airports

12 Cybercom s Business Domains Designing and adding needed intelligence to clients products/devices 45% of sales Strong future market Autoguard Innovations, Bosch, Ericsson, Husqvarna, Kone Outotec, Sandvik Mining, Saab, TomTom, QlikTech, Verisure, Volvo Cars Assuring the connectivity, making networks efficient and manageable 8% of sales International market Axiata Group, Emitel, Millicom Providing the future connected world solutions, for people and devices 42% of sales Broad market but intensified competition Finland s Board of Education, Kauppalehti, Leanware, MTV Media, The National Board of Health and Welfare, Swedish Tax Agency Assuring the end to end security, reducing business risk 5% of sales High potential for growth E Identification Board, Stockholm County Council

13 References

14 Alma Media uses Cybercom Cloud Cybercom Cloud

15 Operators in MEA uses Cybercom Customer Experience Management 2. SOW: Voice & Data Services 2G, 3G, 4G, Wi-Fi Monitoring & Control Audit & Investigation Optimization 3. Methodology: Application Installation on Handsets Customer Feedback & Surveys QoE Indicator Active Handsets Testing Silent Monitoring & OSS Trace Correlation of CE to Network Performance 1. Objective: Understand real CE (Obj. & Sub.) Identify actions to improve Customer Experience Make changes to Improve CE (Voice & Data) Reduce Churn Measurable 4. Deliverables: Customized QOE Reports: daily, weekly & monthly. Per Handset type Per Applications Per Technology Per Node Per Customer Segments Findings & Recommendations

16 Going Forward Connectivity our strong position The Nordics is main market Strategy unchanged Balanced focus on Public, Industry and Telecom Broader footprint with key clients Prime Brand in Connectivity for talents and clients

17 Welcome to Hall

18

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