BB&T Switch Frequently Asked Questions
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- Bethany Burns
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1 Your personalized BB&T Switch Kit has been created. This packet contains the following information to help make your switch to BB&T easy: Customized forms A Switch Kit checklist An online bill payment worksheet to help you switch your payments to BB&T Next Steps Sign and send your Authorization to Change Direct Deposit form to your payroll department and any one else that automatically deposits funds to your account. If you are receiving Social Security, a government payroll or pension payment, go to Sign and send your Authorization to Change Automatic Payment form to all companies that are receiving automatic payments from your former financial institution. If you have payees for scheduled or recurring online bill payments, use the Online Bill Payment and Debit Card Worksheet to help transfer them to BB&T. Go to to enroll in U by BB&T online banking with Bill Pay. Verify all of your automatic deposits and payments have been switched to your BB&T account. Sign and send the Authorization to Close Account form to close your account at your former financial institution. Make sure you leave enough money in your former account to cover any outstanding checks (for 10 business days). Finally, shred any unused checks, deposit slips and debit cards for your former account. Checklist The Switch Kit Checklist will help you make sure you have successfully moved your direct deposits and automatic payments to your new BB&T account. Use the Online Bill Payment and Debit Card worksheet to help move your online bill pay payees and other payments. BB&T Bill Pay is FREE and lets you make payments to any individual or payee in the United States. If you are not currently enrolled in U by BB&T, visit to enroll. Your new Switch Kit packet contains all the forms you need pre-filled with your information. Just save the PDF to your desktop, then print your forms. BB&T Switch Frequently Asked Questions Contact Us Call BB&T Phone24 Monday through Friday from 7 am to 8 pm ET, at 800-BANK-BBT ( ), and choose option 4.
2 Authorization to Change Direct Deposit Complete this form, then print and sign. Provide it to your depositor to notify them you are authorizing the direct deposit to be made to your new BB&T account. My account at the following financial institution has been closed: Former Financial Institution: Former Routing Number: Former Account Number: Name on Account: Social Security Number/Tax ID: Please establish direct deposit to my BB&T account: Company to Receive this Form: New BB&T Account Number: I have enclosed a deposit slip to verify my new BB&T account number. Signature: Date:
3 Authorization to Change Automatic Payment Complete this form, then print and sign. It should be sent before your next payment is due to all companies that currently automatically draft your account for payments. I hereby authorize automatic payment/draft from my account at BB&T: Company to Receive this Form: Former Financial Institution Account Number: New BB&T Account Number: Signature: Date: Daytime Phone Number:
4 Request and Approval to Change Automatic Transfer Complete this form, then print and sign. Send a copy to notify any banks or companies that you are authorizing the change your automatic transfer (loan payment, insurance payment, transfers to brokerage accounts, transfers to savings accounts, etc.) to your new BB&T account. From: Former Financial Institution: Account Number: To: New Financial Institution: Account Number: Schedule/Frequency: Please use this letter as my authorization to change my automatic transfers to the below account at BB&T. BB&T Account Number: All other aspects of the automatic transfer should remain the same. Please make this change effective:. If you need further information, contact me at:. Signature: Date:
5 Authorization to Close Account Complete this form, then print and sign. Send it to your former financial institution to notify them that you are closing your account and would like to receive a check for the remaining balance. Please allow time for direct deposits or checks that may already be in process before closing the account. Please close my account at: Former Financial Institution: Account Number: Name on Account: Secondary Name on Account: Social Security #/Tax ID #: Please send a check payable for the remaining balance in the above account to: Address: City, State, ZIP: Please establish direct deposit to my new BB&T account: BB&T Account Number: I have enclosed a deposit slip to verify my new BB&T account number. Signature: Date:
6 Online Bill Payment and Debit Card Worksheet Online Bill Payments: List your online banking bill payments that need to be transferred to your new U by BB&T Bill Pay service. Before you cancel your current bill payment service, print your payee information and ALL of your bill payment history. Debit Card Payments: List your debit card payments that need to be transferred to your new BB&T Debit Card. If you are looking for a payee, visit the company s website or contact them by phone or mail to find out how to update your payment information. Payee/Merchant Name Payee/Merchant Address Payee/Merchant Phone Account Number Payment Date Payment Amount Set Up Complete
7 Switch Checklist To ensure a smooth transition, please review this checklist to make sure you ve covered everything you need to start banking with BB&T. Did you Open your BB&T checking and savings account? Change your direct deposits to your new BB&T account? Change your automatic transfers to your new BB&T account? Change your automatic payments and drafts to your new BB&T account? Close your checking and savings accounts at your previous financial institution? Enroll in U by BB&T online banking and set up Bill Pay? Find your local BB&T financial center?
Shred all checks, deposit slips and debit cards for your old account. 831 Middle St. Bath, ME 04530
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