The Tri-borough Project

Transcription

1 The Tri-borough Project 3 June 2014 Jane West, Executive Director of Finance & Corporate Governance London Borough of Hammersmith & Fulham London Borough of Hammersmith and Fulham The Royal Borough of Kensington and Chelsea Westminster City Council

2 Westminster Hammersmith & Fulham Kensington and Chelsea

3 The Tri-borough Vision Our vision of the future is three sovereign authorities combining in specific areas to provide great local services through shared resolve tailored to the needs of our neighbourhoods. In the new era of localist government we intend to strengthen our individual reputations for quality, innovation and leadership and offer a successful new model of working to the rest of local government.

4 What did we expect Tri-borough to deliver Tri-borough is about improving lives and saving money. A shared youth service providing new opportunities for teenagers. A single adult service providing seamless care with our hospitals. It s about keeping all our libraries open, but now there are over one million books available to people across the three boroughs and 1million saved in the process by cutting management cost. Tri-borough services will help a million people and save 33 million in total over the next four years.

5 Tri-borough H&F/RBKC Chief Executive Nicholas Holgate WCC Chief Executive Charlie Parker Tri-borough Adult Social Care Tri-borough Children s Services Bi-borough Environment Services Tri-borough Libraries Tri-borough Public Health Single Borough WCC Services Single Borough RBKC Services Single Borough H&F Services

6 Current and Proposed Tri-borough Corporate Services Current Proposed Treasury and Pensions Internal Audit Anti-Fraud Insurance Managed Services (in implementation) ICT (in implementation) Legal Procurement Revenues and Benefits Bi-borough Customer Services Human Resources

7 What has Tri-borough meant for the finance function? Finance is seen as a fundamental control mechanism for Triborough, ensuring that the tax payers for each of the three boroughs are only paying for the services they receive. There are three s151 officers and three corporate finance teams one for each Borough Each Tri-borough department has its own finance team led by a Director of Finance and Resources who reports to the Executive Director for the department but has a dotted line to the three s151 officers across Tri-borough All the Directors of Finance (Tri, Bi and Single-borough) meet as the Finance Integration Project Board on a monthly basis

8 The role of the Finance Integration Project Board Governance for Managed Services Sign off costs and savings tracker for Tri-borough monthly Sign off key s113 agreements that govern Tri-borough Sign off the finance protocol which is a key appendix of each s113 agreement Review the s113 agreements each March for the following year Sign off recharge mechanisms across Tri-borough Align borough processes eg budgeting, service planning and closing Review VAT arrangements between the three boroughs Monitors quarterly billing between the three boroughs Monitor finance services that are Tri-borough eg insurance, traesury and pensions, internal audit, risk and anti-fraud

9 Managed Services the foundation of successful Tri-borough working New system new integrated HR and Finance system Supported by a contact centre with handoff to internal teams if needed Operating aligned & integrated Tri-borough HR and Finance procedures/ processes To deliver savings more than 6 million pa by 2015/16 across Tri-borough aligned back office systems - to support Tri and Bi-borough working increased simplicity in managing Tri-borough teams

10 The main impacts of Managed Services on services to internal customers New standard process for HR and Finance tasks Better access to information e.g. dashboards on managers desktops Simplified authorisation Greater emphasis on self service Enforcement on requisitioning compliance Retained staff will focus on strategic support to the business

11 Workflow London Borough of Hammersmith and Fulham The Royal Borough of Kensington and Chelsea Westminster City Council Managed Services High Level Model Customer / Employee Community Members Employees Managers Schools 3 rd Parties Retained team Enquiries Applications Information Advice & Guidance Strategy & Policy Multi Channel Customer / Employee Access Query Resolution FAQs Front Desk Transactional Processing Self Help Guides Schools Support ERP System Specialist Finance, HR & Payroll Teams HR & Payroll Specialists Training Admin Control Team System Accounting CRB Checks Accounts Receivable Budget Manager Support Recruitment & Contracts P2P & Tax Process Owners Document Fulfillment Support & Development Team Training System Support Business Intelligence

12 High Level Interactional Flows London Borough of Hammersmith and Fulham The Royal Borough of Kensington and Chelsea Westminster City Council

13 Tri-borough Projects that have delivered so far Joint procurement of Total Facilities Management function from Amey Joint procurement of Passenger Transport Services Shared foster carer service Reduced care proceedings from one year to six months Joint troubled families project One library card Shared intranet and Sharepoint site Wifi enabled working across all key sites Shared ICT systems for libraries and adult social care Tri-borough framework contract for ICT Tri-borough schools support service mutual set up

14 Current Tri-borough Projects Tri-borough Adult Social Care operations alignment through customer journey mapping Tri-borough Adult Social Care and Joint Health Commissioning eg a new model for jointly funded and improved homecare Health and Social Care Whole Systems Integration to reduce A&E admissions and hospital stays Improved commissioning of Children s placements Early Help in Children s Services to integrate services and target early intervention to reduce future demand Employability passport for all young people across Tri-borough Focus on short sentenced offenders Bi-borough Customer Access Business Intelligence Tri-borough ICT strategy Working from anywhere

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16 Tri-borough Business Intelligence London Borough of Hammersmith and Fulham The Royal Borough of Kensington and Chelsea Westminster City Council

17 Business Intelligence pilot projects pipeline Freedom Passes Single Person Discount Tenancy Fraud Taxicard and Blue Badge discrepancies New Homes Bonus Adult Services minimise the use of residential and nursing care Adult Services minimise the use of home care Children on the edge of care Parking permit eligibility Office accommodation optimisation Individual Electoral Registration

18 '000 Tri Borough savings Overall tri borough annual savings are forecast to reach 44.9M per annum by 2015/16. The projected 2013/14 position currently stands at 10.2M, which is 0.8M better than the baseline of 9.4M. The cumulative position for 2012/ /14 currently stands at 19.3M, 14% better than the baseline of 17M. 50,000 Forecast Cumulative Savings against Baseline 45,000 40,000 35,000 30,000 Baseline Current Forecast 25,000 20,000 15,000 10,000 5, / / / /16 4

19 Tri Borough savings by service area Baseline Current Baseline Current Baseline Current Baseline Current Sub Service Area Savings Estimate Savings Estimate Savings Estimate Savings Estimate Total Baseline Savings Total Current Estimate Libraries ,108 1,138 Adults 2,948 2,948 3,538 3,538 4,464 1, ,970 10,950 10,950 Corp Services ,999 6,799 7,209 7,513 Managed Svcs ,000 5, ,000 5,657 Children's 3,564 4,169 5,411 3,449 2,835 4, ,268 11,810 13,508 Tri Borough 7,424 8,091 9,355 7,865 13,299 11,773 6,999 11,037 37,077 38,766 Env Svcs ,316 3,297 2, ,297 5,905 CEX ALL 7,664 9,129 9,355 10,181 16,596 14,379 6,999 11,242 40,614 44,931 Previous Report 7,664 9,129 9,355 10,181 16,596 14,379 6,999 11,242 40,614 44,931 Movement

20 Reconfiguration/ Rationalisation of Services, 3M, 17% People Transformation Portfolio, 0.5M, 3% 2014/15 MTFS Savings ( M) Tri-Borough/ Bi-Borough, 4M, 24% Transforming Business Portfolio, 1M, 5% Commercials'n / Income, 2M 11% Debt Reduction Strategy, 1M 7% Procurement/ Market Testing, 1M, 4% Staffing / Productivity, 2M, 11% Commission'g, 3M, 18% 20

21 Cumulative Value ( ms) LBHF Cumulative Efficiencies 2006/ /17 ( M) Year 21

22 H&F Debt ( M)

23 Band D Council Tax 2006/07 to 2014/15 ( ) 1200 H&F London Average H&F London Average 23

24 Where next for Tri-borough? Lord Adonis and Professor Tony Travers have been asked to undertake a review of Tri-borough by the incoming Labour administration in H&F The Labour Manifesto says:- The tri-borough concept has benefits, but it has been implemented too narrowly and has no independent oversight. We will: o o o Establish an independent Critical Friends Board that will review the current structure to establish where it is working and where it is not, seeking further efficiencies Extend to other interested councils areas of joint working that have saved cost without harming services Work with other councils and public authorities in areas not covered by the tri-borough.