WCB Nova Scotia Balanced Scorecard

Transcription

1 WCB Nova Scotia Balanced Scorecard 2009 Results 2010 Results 2011 Results 2011 Targets Worker Satisfaction Index 1 72% 73% 74% 70% SERVICE Employer Satisfaction Index 78% 77% 79% 70% Stakeholder Engagement Index 2 N/a 67% N/a N/a Time loss injuries per 100 covered employees Duration (composite; in days) OPERATIONS Time loss days paid per 100 covered employeesindex 3 N/a N/a Return to Employability 3 N/a N/a 95% 95% Cost of New Extended Earnings Replacement Benefits (EERBs) 4 N/a $68.2M $64.5M $63.6M EMPLOYEE Employee Satisfaction Index 72% 69% 73% 70% Claims payments for the last 3 years per $100 of payroll (excluding prevention costs) $0.803 $0.739 $0.701 $0.732 FINANCIAL Administrative costs per $100 of payroll 4 $0.35 $0.39 $0.39 $0.41 Five Year Rate of Return on Investment 5 Five Year Rate of Return Five Year Target 3.9% 5.3% 3.6% 4.7% 1.2% 2.1% Benchmark Portfolio Return + 1% 1 The worker Satisfaction index does not include workers on long term benefits or those for claims with little or no time loss. 2 Results for the Stakeholder Engagement Index are reported biannually. No survey will be conducted in These are new measures that were added in No historical data is available values restated due to the adoption of International Financial Reporting Standards 5 During 2011, this target was changed from Benchmark Portfolio Return % to Benchmark Portfolio Return +1%.

2 Service/ Governance Worker Satisfaction Index Measures whether workers are satisfied with the service they receive from the WCB 100% 90% 80% 75% 73% 72% 73% 74% 70% 60% 50% 40% 30% 20% 10% 0% Actual 2007 Actual 2008 Actual 2009 Actual 2010 Actual 2011

3 Service/ Governance Employer Satisfaction Index Measures whether employers are satisfied with the service they receive from the WCB 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 81% 79% 78% 77% 79% Actual 2007 Actual 2008 Actual 2009 Actual 2010 Actual 2011

4 Operations Time Loss Injuries per 100 Covered Employees Number of time-loss claims per 100 covered workers for the 12-month period ending in the period shown Actual 2005 Actual 2006 Actual 2007 Actual 2008 Actual 2009 Actual 2010 Actual 2011

5 Operations Composite Duration Index An estimate of the total number of compensable days for a typical time-loss claim paid in any past 12-month period for injuries in the most recent 5 year period Days Actual 2006 Actual 2007 Actual 2008 Actual 2009 Actual 2010 Actual 2011 Actual

6 Operations Time Loss Days Paid Per 100 Covered Employees An estimate of the total number of compensable days for a typical time-loss claim in any past 12-month period for all injury/duration years Q Q Q Year End 2011 *Measure adopted January 2011

7 Operations Return to Employability Percentage of time loss claims where an Extended Earnings Replacement Benefit (EERB) award was avoided (i.e., the entire earnings loss was fully mitigated with the injured worker earning at the pre-injury earning level or fully capable of doing so). 100% 90% 94.0% 94.4% 94.9% 95% 80% 70% 60% 50% 40% 30% 20% 10% 0% Q Q Q Year End 2011 *Measure adopted January 2011

8 Operations Cost of New Extended Earnings Replacement Benefits (EERBs)* Estimate of long term disability costs related to EERBs for regular classified and self insured claims in any past 12-month period $80,000, $75,000, $70,000, $68.20M $68.73M $70.94M 70.93M $64.54M $65,000, $60,000, $55,000, $50,000, Actual 2010 Q Q Q Year End 2011 *Measure adopted January 2010

9 Employee Employee Satisfaction Index* Measures WCB employees satisfaction with their engagement with the organization 80% 78% 76% 74% 72% 70% 68% 66% 64% 62% 75% 74% 73% 72% 69% *Measure adopted January 2007 Source: WCB Employee Survey, conducted annually

10 Financial Measures Claims Payments for the last 3 years per $100 of Assessable Payroll A measure of overall claim costs relative to payroll for the last 3 years in any past 12-month period $2.00 $1.80 $1.60 $1.40 $1.20 $1.00 $0.80 $0.937 $0.872 $0.803 $0.739 $0.701 $0.60 $0.40 $0.20 $0.00 Actual 2007 Actual 2008 Actual 2009 Actual 2010 Actual 2011

11 Financial Measures Administrative costs per $100 of payroll* Provides a ratio of annual administration costs per $100 of assessable payroll $0.50 $0.40 $0.30 $0.32 $0.34 $0.35 $0.39 $0.39 $0.20 $0.10 $ *Measure adopted January 2007, excludes costs related to the temporary TST unit and prevention National average (2007): $0.30

12 Financial Measures 5-Year Return on Investment (as measured by benchmark portfolio return)* Measures whether the WCB Investment Fund is able to generate a consistent, positive real rate of return on invested assets 18.00% 16.00% 14.00% 12.00% 10.00% 10.80% 9.40% 8.00% 6.00% 4.00% 2.00% 3.10% 3.90% 3.90% 5.20% 3.60% 4.70% 1.20% 2.10% 0.00% Actual Target *Target after September 2005 = benchmark portfolio return % *Target after August 2011 = benchmark portfolio return + 1%