Employment Ontario Information System (EOIS) Case Management System

Transcription

1 Employment Ontario Information System (EOIS) Case Management System Service Provider User Guide: Reporting Youth Job Link Program Activity Report #134 Version 1.1 September 2017

2 Table of Contents Youth Job Link Program Activity Report # Document History... 3 Description... 4 Access... 4 Format, Schedule and Retention... 4 Data Filtering... 4 Column Descriptions... 5 Data Sources... 5 Appendix Detailed Column Descriptions Release 17.3 Version The Queen s Printer Page 2 of 12

3 Document History Version # Date Description 1.0 August 2016 Initial version of guide 1.1 September 2017 Updates to reflect Release 17.3 Change to report retention period Release 17.3 Version The Queen s Printer Page 3 of 12

4 Description The Youth Job Link (YJL) Program Activity Report compares a service delivery site s contractual targets noted in the agreement with the Ministry, to actual results which are taken from summarized Case Management System (CaMS) information. This report is used primarily by Managers and Ministry to monitor program activity and results. This report summarizes YJL aggregate data, satisfaction and placement information for each service delivery site. Provincial and Regional roll up reports are also available under the Rollup Reports section of the EOIS Service Provider Reporting Website. Report data is cumulative actual results are summarized for each service delivery site from the beginning of the fiscal year to the end of the month listed in the report header. Access This report is available to all service provider and ministry report users. Format, Schedule and Retention This report is designed to be opened and viewed in PDF, and will print well if directly printed from the EOIS SP Reporting website. The reports are generated on the first Monday of the month with a total of 121 months of reports being retained on the EOIS SP Reporting Website. Any changes made to data after month end will be reflected in the following month s report. Data Filtering Target information is drawn into the report based on the most recently approved contract for the applicable fiscal year from the Ministry s SP Connect System. Actual result data is drawn from closed YJL service plans and YJL aggregate data. The Service Plan information filters into the report based on the Closure Date being within the report period. Closed YJL Service Plans that have a Closure Reason of Opened in Error are excluded from the report. Sub-Goals and Plan Items that have an outcome of Cancelled are also excluded from the report. Release 17.3 Version The Queen s Printer Page 4 of 12

5 YJL aggregate data is included if the Year/Month falls within the Reporting Start Date and the Reporting End Date. Column Descriptions The Provincial Standard column is the ministry published standard from the program guidelines. The Target column represents the service delivery site target identified on the contract between the service provider and the Ministry. The YTD Participants section represents the actual result information from CaMS. Numerator and denominator information is provided for percentage based results: The Numerator column represents the count of participants who meet the criteria being measured. The Denominator column represents the total count of participants who could have that measure. The Actual column represents the actual number, percentage result, or completion/response rate calculations. Typically, percentage results are based on the numerator divided by the denominator. The % of Annual Target column represents how the service delivery site is achieving against the Target. The percentage is calculated by dividing the Actual by the Target (Actual/Target = % of Annual Target). Data Sources Participant Satisfaction The Participant Satisfaction information is drawn from the Customer Satisfaction field on the client s Service Plan Closure Details page. The measurement is the total of closed YJL service plans. Numerator the number of participants with a 4 or 5 satisfaction rating. Denominator the total number of participants with a satisfaction rating of 1 through 5. Release 17.3 Version The Queen s Printer Page 5 of 12

6 The is the total number of participant satisfaction responses received out of all the service plan closures for YJL service plans. Numerator the number of participants with a 1 to 5 satisfaction rating. Denominator the total number of participants with a satisfaction rating of 1 through 6 (includes service plans with No Response ). Employer Satisfaction The Employer Satisfaction measurement is drawn from the Modify Plan Item page, and is the total of all Job Match - Employer Incentive plan items. Numerator the number of Employer Incentive plan items with a 4 to 5 satisfaction rating. Denominator the total number of Employer Incentive plan items with a satisfaction rating of 1 through 5. The measurement is the total of completed Job Match - Employer Incentive plan items. Numerator the number of Employer Incentive plan items with a 1 to 5 satisfaction rating. Denominator the total number of Employer Incentive plan items with a satisfaction rating of 1 through 6 (includes service plans with No Response and blank). Workshop Participant Satisfaction The Workshop Participant Satisfaction is drawn from the Aggregate Data page, and is the total of aggregate data respective to month/year reporting period for non-cancelled responses. Numerator the number of workshop aggregate data responses with a 4 to 5 satisfaction rating. Denominator the total number of workshop aggregate data responses with a satisfaction rating of 1 through 5. Release 17.3 Version The Queen s Printer Page 6 of 12

7 The measurement is the total of Workshop Participant Satisfaction aggregate data responses. Numerator the total number of workshop aggregate data responses with a 1 to 5 satisfaction rating. Denominator the total number of workshop aggregate data responses with a satisfaction rating of 1 through 6 (includes service plans with No Response and blank). Customer Satisfaction The Customer Satisfaction information is drawn from the Customer Satisfaction responses for closed YJL Service Plans. These responses include Client, Workshop Participant, and Employer satisfaction values. Numerator the number of responses with a 4 or 5 satisfaction rating. Denominator the total number of responses with a satisfaction rating of 1 through 5 The is the total number of customer satisfaction responses received out of all the service plan closures for YJL service plans. These responses include Client, Workshop Participant, and Employer satisfaction values Numerator the number of customer satisfaction responses with a 1 to 5 satisfaction rating. Denominator the total number of customer satisfaction responses with a satisfaction rating of 1 through 6 (includes service plans with No Response Job Matches Supports and Incentives The Job Matches Supports and Incentive field displays the YJL service plans where an incentive or support was paid, having at least one plan item with a status of Complete. This is drawn from the Modify Plan Item page. Job Matches Non-Incentive The Job Matches Non-Incentive field displays the value of the R&I Job Matches Non- Incentive collected on the Aggregate Data Participation page. Release 17.3 Version The Queen s Printer Page 7 of 12

8 YJL Resource and Information Sessions/Workshops Activity The YJL Resource and Information Sessions/Workshops Activity field displays the total number of YJL Resource and Information Session/Workshops participants for the SDS. Career Exploration Workshop Participants The Career Exploration Workshop Participants field displays the total number of YJL - Career Exploration Workshops participants collected on the Aggregate Data Participation page for the Service Delivery Site. Career Management Workshop Participants The Career Management Workshop Participants field displays the total number of YJL - Career Management Workshops participants collected on the Aggregate Data Participation page for the Service Delivery Site. Job Search, Readiness and Job Matching Workshop Participants The Job Search, Readiness and Job Matching Workshop Participants field displays the total number of YJL - Job Search, Readiness and Job Matching Workshop participants collected on the Aggregate Data Participation page for the Service Delivery Site Allocations and Expenditures Operational Allocation The Operational Allocation field displays the annual target operational cost allocated for the YJL program for the Service Delivery Site Financial Supports and Incentives The Financial Supports and Incentives field displays the annual target cost allocated for YJL Financial Supports and Incentives for the Service Delivery Site, the number of clients receiving these supports, the YTD expenditures and the average expenditure value per client for the Service Delivery Site. Incentives for Employers The Incentives for Employers field displays the number of clients receiving Employer Incentives, the YTD expenditure and the average expenditure value per client for the Service Delivery Site Release 17.3 Version The Queen s Printer Page 8 of 12

9 Employment Supports The Employment Supports field displays the number of clients receiving employment supports, the YTD expenditure and the average expenditure value per client for the Service Delivery Site. Disability Supports The Disability Supports field displays the number of clients receiving disability supports, the YTD expenditure and the average expenditure value per client for the Service Delivery Site. Field Support The Field Support field displays the annual target field support costs allocated for the YJL program for the Service Delivery Site Total The Total field displays the total of YJL program funding for the Service Delivery Site. Release 17.3 Version The Queen s Printer Page 9 of 12

10 Appendix Detailed Column Descriptions Column Name Participant Satisfaction Employer Satisfaction Workshop Participant Satisfaction Customer Satisfaction Description The Participant Satisfaction with the service provider based on a 1 to 5 rating scale, 1 lowest to 5 highest. (Calculation: numerator of 4-5 / denominator of 1-5). The number of Participant Satisfaction responses that have been received out of all service plan closures for the service delivery site. (Calculation: numerator of 1-5 / denominator of 1-6). The Employer Satisfaction with the service provider at a Job Match level, (based on a 1 to 5 rating scale, 1 lowest to 5 highest). The Plan item type used is Employer Incentive (Calculation: numerator of 4-5 / denominator of 1-5). The number of employer satisfaction responses. (Calculation: numerator of 1-5 / denominator of 1-6 or blank). The Workshop Participant Satisfaction with the service provider based on a 1 to 5 rating scale, 1 lowest to 5 highest. (Calculation: numerator of 4-5 / denominator of 1-5). The number of Workshop Participant Satisfaction responses. (Calculation: numerator of 1-5 / denominator of 1-6 or blank). The Customer Satisfaction with the service provider based on a 1 to 5 rating scale, 1 lowest to 5 highest. (Calculation: numerator of 4-5 / denominator of 1-5). The number of Customer Satisfaction responses. (Calculation: numerator of 1-5 / denominator of 1-6 or blank). Release 17.3 Version The Queen s Printer Page 10 of 12

11 Column Name Job Matches Supports and Incentives Job Matches Non-Incentive YJL Resource and Information Sessions/Workshops Activity Career Exploration Workshop Participants Career Management Workshop Participants Job Search, Readiness and Job Matching Workshop Participants Operational Allocation Financial Supports and Incentives Incentives for Employers Employment Supports Description The number of YJL service plans where an incentive or support was paid, having at least one plan item with a status of Complete and an outcome other than Cancelled The value of the R&I Job Matches Non- Incentive field on the Aggregate Data- Participation tab for the Service Delivery Site The total number of YJL Resource and Information Session/Workshops Activities for the SDS The value of the YJL - Career Exploration Workshops field on the Aggregate Data- Participation tab for the Service Delivery Site The value of the YJL - Career Management Workshops field on the Aggregate Data- Participation tab for the Service Delivery Site The value of the field YJL - Job Search, Readiness and Job Matching Workshops field on the Aggregate Data-Participation tab for the Service Delivery Site The annual target operational cost allocated for the YJL program for the Service Delivery Site. The annual target cost allocated for YJL Financial Supports and Incentives for the Service Delivery Site, the number of clients receiving these supports, the YTD expenditures and the average expenditure value per client for the Service Delivery Site The number of clients receiving Employer Incentives, the YTD expenditure and the average expenditure value per client for the Service Delivery Site The number of clients receiving employment supports, the YTD expenditure and the average expenditure value per client for the Service Delivery Site Release 17.3 Version The Queen s Printer Page 11 of 12

12 Disability Supports Field Support Total Column Name Description The number of clients receiving disability supports, the YTD expenditure and the average expenditure value per client for the Service Delivery Site The annual target field support costs allocated for the YJL program for the Service Delivery Site The total YJL program funding for the Service Delivery Site Release 17.3 Version The Queen s Printer Page 12 of 12