CALL VISIT A TELSTRA STORE telstra.com/home-phone. long distance call rates from your home phone

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1 CALL VISIT A TELSTRA STORE telstra.com/home-phone long distance call rates from your home phone If you would like this brochure on CD, please call If you d like an accessible brochure (RTF), please visit telstra.com.au/accessible-brochures THE WORLD is YOUR OYSTER C043 NOV12

2 SAY G DAY TO ANYWHERE RING AROUND THE WORLD 03 TALK MORE FOR LESS 04 NOW YOU RE TALKING 06 WANT MORE? YOU VE GOT IT 30

3 RING AROUND THE WORLD With your Telstra service, you can catch up with loved ones in over 230 countries* whenever you want. Direct dialling a fixed phone or mobile phone overseas is easy, so you never need to feel out of touch. * Excludes Part. Direct Dialling 0011/0015 fixed phone and mobile calls Just dial 0011 before the appropriate country code and number you re calling, to pay the per s in the tables starting on page 6. If you re sending a fax, use 0015 instead. 0011/0015 fixed cap calls If your Plan includes fixed price caps for international calls, they re the most you ll pay for up to 10 or of talking (when you ve used up your cap, you will be charged standard call rates) including the call connection fee. You still just dial the same 0011 or 0015 access code to start saving. You can check all the details, by country, in the call rate tables starting on page 6. Simply see if your plan is in either of the two top right-hand boxes, then look down to find the rate for the country you re calling. Easy. Need more info? us for free from your Telstra home phone or Telstra mobile in Australia, on we ll fill you in on your international direct dial options. 03

TALK MORE FOR LESS s Make it easy to call friends and family overseas whenever you want whether you re catching them on their fixed number or their mobile.

4 TALK MORE FOR LESS s Make it easy to call friends and family overseas whenever you want whether you re catching them on their fixed number or their mobile. Just add an Value Pack (IVP) to your eligible Plan for $5 or $10 a month, and you ll have automatic access to great calling rates to over 70 countries. rates start from as low as 1 per minute plus a 45 connection fee., with the $10 pack, your monthly fee includes your first $10 worth of eligible fixed and mobile numbers. For the latest rates, visit telstra.com/ivp Charged in per minute s. Eligible plans are Budget, Reach and Together (and Advanced if you have a 13-digit account number). Unused credit expires at the end of the month. Incompatible with some offers. access If you re on our plan, you get the low rates automatically. There s no need for you to buy the separate pack just dial and save. Telstra ing Pack Want the simplicity of all your your favourite to be included in one monthly flat price? Take a look at the Telstra ing Pack (ICP). For just $15 a month with your eligible Plan, you can call your family and friends on their home phones, in 32 selected countries, at no extra cost. Better still we ve included mobile phones in 14 of those countries as well. The mobile phones in the remaining countries will incur our lowest per minute call charges plus a 45 connection fee. Introductory Offer only $10 a month: If you take up the ICP before 18th February 2013, you will only pay $10 a month for the ICP. It will remain at $10 a month as long as you maintain it continuously on your home service. It s that easy. Only available to customers with 13 digit account numbers. Not available on Part. IVP and ICP are not compatible with each other. No call connection fee applies to calls included in the subscription. See page 32 for important details

NOW YOU RE TALKING ing s See below for a list of call rates to selected countries around the world. You can also check our latest international rates at telstra.com.

5 NOW YOU RE TALKING ing s See below for a list of call rates to selected countries around the world. You can also check our latest international rates at telstra.com.au/home-phone/international-rates Countries (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Afghanistan $1.95 $1.95 $18.00 $36.00 Albania $1.20 $1.20 $10.00 $20.00 Algeria $1.95 $1.95 $18.00 $36.00 American Samoa $0.90 $0.90 $8.00 $16.00 Andorra $0.80 $0.80 $7.00 $14.00 Angola $1.80 $1.80 $16.00 $32.00 Anguilla $1.95 $1.95 $17.00 $34.00 Antarctica $0.65 $0.65 $6.00 $12.00 Antigua and Barbuda $1.35 $1.35 $12.00 $24.00 Argentina $0.03 $0.30 $0.00 $0.20 $1.05 $1.30 $9.00 $

6 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Armenia $1.55 $1.55 $14.00 $28.00 Aruba $1.35 $1.35 $12.00 $24.00 Ascension Island $1.60 $1.60 $15.00 $30.00 Austria $0.05 $0.30 $0.00 $0.30 $0.55 $0.95 $4.00 $8.00 Azerbaijan $1.55 $1.55 $14.00 $28.00 Bahamas $0.85 $0.85 $7.00 $14.00 Bahrain $1.50 $1.50 $13.00 $26.00 Bangladesh $0.05 $0.05 $0.00 $0.00 $1.30 $1.55 $11.00 $22.00 Barbados $1.40 $1.40 $12.00 $24.00 Belarus $1.20 $1.20 $11.00 $22.00 Belgium $0.05 $0.30 $0.00 $0.30 $0.55 $0.95 $4.00 $8.00 Belize $1.40 $1.40 $13.00 $26.00 Benin $1.90 $1.90 $18.00 $36.00 Bermuda $1.20 $1.20 $10.00 $20.00 Bhutan $1.70 $1.70 $16.00 $32.00 Bolivia $1.40 $1.40 $12.00 $24.00 Bosnia and Herzegovina $0.20 $ $0.95 $1.20 $8.00 $16.00 Botswana $1.60 $1.60 $15.00 $30.00 Brazil $0.05 $ $1.05 $1.30 $8.00 $16.00 Brunei Darussalam $1.05 $1.05 $9.00 $

7 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Bulgaria $1.35 $1.35 $12.00 $24.00 Burkina Faso $1.90 $1.90 $18.00 $36.00 Burundi $1.90 $1.90 $18.00 $36.00 Cambodia $0.20 $ $1.60 $1.85 $15.00 $30.00 Cameroon $1.95 $1.95 $18.00 $36.00 Canada $0.01 $0.01 $0.00 $0.00 $0.21 $0.21 $1.00 $1.49 Cape Verde $1.90 $1.90 $18.00 $36.00 Cayman Islands Central African Republic $1.35 $1.35 $12.00 $ $1.90 $1.90 $18.00 $36.00 Chad $1.95 $1.95 $18.00 $36.00 Chile $0.05 $0.30 $0.00 $0.30 $0.85 $1.25 $6.00 $12.00 China $0.02 $0.02 $0.00 $0.00 $0.75 $1.00 $5.00 $8.00 Colombia $1.40 $1.40 $12.00 $24.00 Comoros $1.50 $1.50 $13.00 $26.00 Congo Democratic Republic $1.95 $1.95 $18.00 $36.00 Congo $1.90 $1.90 $18.00 $36.00 Cook Islands $1.35 $1.35 $11.00 $22.00 Costa Rica $1.60 $1.60 $14.00 $28.00 Croatia $ 0.10 $0.30 $0.00 $0.25 $0.85 $1.10 $5.00 $10.00 Cuba $1.15 $1.15 $10.00 $

8 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Cyprus (Northern) $0.75 $1.00 $5.00 $10.00 Cyprus $0.05 $ 0.10 $0.00 $0.00 $0.75 $1.00 $5.00 $10.00 Czech Republic $0.10 $ $0.85 $1.10 $5.00 $10.00 Denmark $0.05 $ $0.55 $0.95 $3.00 $6.00 Diego-Garcia $1.90 $1.90 $18.00 $36.00 Djibouti $1.95 $1.95 $18.00 $36.00 Dominica $1.15 $1.15 $10.00 $20.00 Dominican Republic $0.85 $0.85 $7.00 $14.00 East Timor $2.85 $2.85 $24.00 $48.00 Ecuador $1.40 $1.40 $12.00 $24.00 Egypt $ 0.15 $ 0.15 $1.22 $1.47 $11.00 $22.00 El Salvador $1.35 $1.35 $12.00 $24.00 Equatorial Guinea $1.95 $1.95 $17.00 $34.00 Eritrea $1.95 $1.95 $18.00 $36.00 Estonia $1.05 $1.05 $9.00 $18.00 Ethiopia $1.95 $1.95 $18.00 $36.00 Falkland Islands $1.40 $1.40 $13.00 $26.00 Faroe Islands $1.25 $1.25 $11.00 $22.00 Fiji $0.30 $ $0.90 $1.15 $8.00 $15.00 Finland $0.65 $0.90 $5.00 $

9 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile France $0.03 $0.20 $0.00 $0.00 $0.40 $0.80 $2.00 $3.00 French Guiana $1.40 $1.40 $12.00 $24.00 French Polynesia $1.00 $1.00 $8.00 $16.00 Gabon $1.90 $1.90 $18.00 $36.00 Gambia $1.90 $1.90 $18.00 $36.00 Georgia $1.55 $1.55 $14.00 $28.00 Germany $0.05 $0.25 $0.00 $ 0.15 $0.40 $0.80 $2.00 $3.00 Ghana $0.30 $ $1.60 $1.60 $14.00 $28.00 Gibraltar $1.20 $1.20 $10.00 $20.00 Greece $0.03 $0.20 $0.00 $ 0.15 $0.45 $0.70 $2.00 $3.00 Greenland $1.25 $1.25 $11.00 $22.00 Grenada $1.40 $1.40 $13.00 $26.00 Guadeloupe $1.25 $1.25 $11.00 $22.00 Guam $0.75 $0.75 $6.00 $12.00 Guantanamo $1.60 $1.60 $15.00 $30.00 Guatemala $1.40 $1.40 $12.00 $24.00 Guinea $1.90 $1.90 $18.00 $36.00 Guinea-Bissau $1.95 $1.95 $18.00 $36.00 Guyana $1.50 $1.50 $14.00 $28.00 Haiti $2.60 $2.60 $20.00 $40.00 Honduras $1.40 $1.40 $13.00 $

10 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Hong Kong $0.02 $0.02 $0.00 $0.00 $0.35 $0.60 $1.00 $1.49 Hungary $0.05 $ $0.60 $0.85 $4.00 $8.00 Iceland $1.00 $1.00 $9.00 $18.00 India $0.03 $0.03 $0.00 $0.00 $1.10 $1.35 $10.00 $17.50 Indonesia $ 0.10 $ $0.90 $1.15 $7.00 $13.00 Iran $ 0.15 $ $1.35 $1.60 $12.00 $24.00 Iraq $0.20 $ $2.10 $2.10 $18.15 $36.30 Ireland $0.05 $0.25 $0.00 $0.20 $0.21 $0.61 $1.00 $1.49 Israel $0.03 $ 0.15 $0.00 $ 0.10 $0.45 $0.70 $3.00 $6.00 Italy $0.03 $0.25 $0.00 $0.20 $0.40 $0.80 $2.00 $3.00 Ivory Coast $1.90 $1.90 $18.00 $36.00 Jamaica $1.35 $1.35 $12.00 $24.00 Japan $0.03 $ 0.15 $0.00 $ 0.10 $0.40 $0.80 $2.00 $3.00 Jordan $0.20 $ $1.25 $1.50 $11.00 $22.00 Kazakhstan $1.55 $1.55 $14.00 $28.00 Kenya $0.25 $ $1.50 $1.75 $13.00 $26.00 Kiribati $0.90 $0.90 $8.00 $16.00 Korea DPR (North) Korea Republic (South) $1.60 $1.60 $14.00 $28.00 $0.03 $0.05 $0.00 $0.00 $0.80 $1.05 $7.00 $13.00 Kuwait $1.40 $1.40 $12.00 $24.00 Kyrgyzstan $1.55 $1.55 $14.00 $

11 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Lao PDR $0.30 $ $1.55 $1.55 $14.00 $28.00 Latvia $1.15 $1.15 $10.00 $20.00 Lebanon $ 0.10 $ $1.09 $1.34 $10.00 $20.00 Lesotho $1.35 $1.35 $12.00 $24.00 Liberia $1.95 $1.95 $18.00 $36.00 Libya $1.60 $1.60 $15.00 $30.00 Liechtenstein $0.60 $0.60 $5.00 $10.00 Lithuania $0.30 $ $1.55 $1.55 $13.00 $26.00 Luxembourg $0.75 $0.75 $6.00 $12.00 Macau $1.35 $1.35 $12.00 $24.00 Macedonia FYR $0.15 $ $0.95 $1.20 $8.00 $16.00 Madagascar $1.90 $1.90 $18.00 $36.00 Malawi $1.60 $1.60 $15.00 $30.00 Malaysia $0.03 $0.03 $0.00 $0.00 $0.60 $0.85 $3.00 $5.00 Maldives $1.90 $1.90 $18.00 $36.00 Mali $1.90 $1.90 $18.00 $36.00 Malta $0.20 $ $0.95 $1.20 $7.00 $14.00 Northern Mariana Islands Marshall Islands $1.40 $1.40 $13.00 $ $1.70 $1.70 $16.00 $32.00 Martinique $1.35 $1.35 $12.00 $24.00 Mauritania $1.90 $1.90 $18.00 $

12 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Mauritius $0.20 $ $1.35 $1.35 $12.00 $24.00 Mayotte $1.40 $1.40 $12.00 $24.00 Mexico $1.10 $1.10 $10.00 $20.00 Micronesia Federated States Moldova Republic $1.70 $1.70 $16.00 $ $1.90 $1.90 $17.00 $34.00 Monaco $1.15 $1.15 $9.00 $18.00 Mongolia $1.95 $1.95 $18.00 $36.00 Montenegro $0.25 $ $1.05 $1.30 $5.00 $10.00 Montserrat $1.60 $1.60 $15.00 $30.00 Morocco $1.95 $1.95 $18.00 $36.00 Mozambique $1.95 $1.95 $18.00 $36.00 Myanmar $1.70 $1.70 $16.00 $32.00 Namibia $1.60 $1.60 $15.00 $30.00 Nauru $0.90 $0.90 $8.00 $16.00 Nepal $1.60 $1.60 $15.00 $30.00 Netherlands $0.03 $0.25 $0.00 $0.20 $0.45 $0.85 $2.00 $3.00 Netherlands Antilles $1.60 $1.60 $14.00 $28.00 New Caledonia $1.00 $1.00 $8.00 $16.00 New Zealand $0.05 $0.30 $0.00 $0.25 $0.21 $0.61 $1.00 $1.49 Nicaragua $1.50 $1.50 $14.00 $

13 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Niger $1.90 $1.90 $18.00 $36.00 Nigeria $0.25 $ $1.35 $1.35 $12.00 $24.00 Niue $1.15 $1.15 $9.00 $18.00 Norfolk Island $0.97 $0.97 $8.95 $17.90 Norway $0.60 $1.00 $4.00 $8.00 Oman $1.30 $1.30 $12.00 $24.00 Pakistan $ 0.10 $ 0.15 $0.00 $ 0.10 $1.65 $1.90 $15.00 $30.00 Palau $1.80 $1.80 $17.00 $34.00 Palestinian Territory $0.45 $0.70 $3.00 $6.00 Panama $1.35 $1.35 $12.00 $24.00 Papua New Guinea $1.98 $1.98 $18.00 $36.00 Paraguay $0.20 $ $1.50 $1.50 $14.00 $28.00 Peru $0.25 $ $1.35 $1.35 $12.00 $24.00 Philippines $ 0.15 $ $0.70 $0.95 $4.00 $6.00 Poland $0.05 $ $0.85 $1.25 $5.00 $10.00 Portugal $0.05 $ $1.05 $1.45 $9.00 $18.00 Puerto Rico $0.75 $0.75 $6.00 $12.00 Qatar $2.92 $2.92 $18.00 $36.00 Reunion $1.60 $1.60 $15.00 $30.00 Romania $ 0.10 $ $1.30 $1.55 $10.00 $20.00 Russian Federation $ 0.10 $ $1.50 $1.75 $13.00 $

14 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Rwanda $1.60 $1.60 $15.00 $30.00 Samoa $0.90 $0.90 $8.00 $16.00 San Marino $1.59 $1.59 $13.00 $26.00 Sao Tome and Principe $1.60 $1.60 $15.00 $30.00 Saudi Arabia $1.58 $1.83 $14.00 $28.00 Senegal $1.95 $1.95 $18.00 $36.00 Serbia and Montenegro $0.25 $ $1.05 $1.30 $5.00 $10.00 Seychelles $1.90 $1.90 $18.00 $36.00 Sierra Leone $1.90 $1.90 $18.00 $36.00 Singapore $0.02 $0.02 $0.00 $0.00 $0.45 $0.70 $1.00 $1.49 Slovakia $0.30 $ $0.75 $0.75 $5.00 $10.00 Slovenia $0.45 $ $0.95 $0.95 $8.00 $16.00 Solomon Islands $1.34 $1.59 $11.80 $23.60 Somalia $1.95 $1.95 $18.00 $36.00 South Africa $0.05 $0.25 $0.00 $0.20 $0.65 $0.90 $3.00 $6.00 Spain $0.05 $ $0.60 $1.00 $4.00 $8.00 Sri Lanka $0.10 $ $0.90 $1.15 $8.00 $16.00 Saint Helena $1.40 $1.40 $13.00 $26.00 Saint Kitts and Nevis $1.40 $1.40 $13.00 $26.00 Saint Lucia $1.40 $1.40 $13.00 $

15 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Saint Pierre and Miquelon Saint Vincent and The Grenadines $1.35 $1.35 $12.00 $ $1.40 $1.40 $13.00 $26.00 Sudan $1.60 $1.60 $15.00 $30.00 Suriname $1.35 $1.35 $12.00 $24.00 Swaziland $1.90 $1.90 $18.00 $36.00 Sweden $0.05 $ $0.50 $0.90 $3.00 $6.00 Switzerland $0.05 $0.35 $0.00 $0.20 $0.50 $0.90 $3.00 $6.00 Syria $0.30 $ $1.90 $1.90 $18.00 $36.00 Taiwan $0.03 $ 0.15 $0.00 $0.00 $0.80 $1.05 $5.00 $8.00 Tajikistan $1.35 $1.35 $13.00 $26.00 Tanzania United Republic $1.60 $1.60 $15.00 $30.00 Thailand $0.03 $0.03 $0.00 $0.00 $0.85 $0.85 $6.00 $9.00 Togo $1.90 $1.90 $18.00 $36.00 Tokelau $1.40 $1.40 $12.00 $24.00 Tonga $0.90 $0.90 $8.00 $16.00 Trinidad and Tobago $1.15 $1.15 $10.00 $20.00 Tunisia $1.20 $1.20 $10.00 $20.00 Turkey $0.05 $ 0.15 $0.00 $ 0.10 $0.75 $1.00 $5.00 $10.00 Turkmenistan $1.35 $1.35 $13.00 $

16 (for eligible ing Pack (for eligible Budget, ( rates apply to where available) Type Fixed Mobile Fixed Mobile Fixed Mobile Turks and Caicos Islands $1.60 $1.60 $15.00 $30.00 Tuvalu $1.15 $1.15 $9.00 $18.00 Uganda $1.60 $1.60 $15.00 $30.00 Ukraine $0.30 $ $1.05 $1.05 $9.00 $18.00 United Arab Emirates United Kingdom $0.25 $ $1.14 $1.39 $10.00 $20.00 $0.02 $0.20 $0.00 $ 0.15 $0.21 $0.61 $1.00 $1.49 Uruguay $ 0.15 $ $1.30 $1.55 $11.00 $22.00 United States $0.02 $0.02 $0.00 $0.00 $0.21 $0.21 $1.00 $1.49 Uzbekistan $1.35 $1.35 $13.00 $26.00 Vanuatu $0.90 $0.90 $8.00 $16.00 Vatican City $0.40 $0.65 $3.00 $6.00 Venezuela $1.00 $1.00 $9.00 $18.00 Vietnam $0.05 $0.05 $0.00 $0.00 $1.38 $1.63 $13.50 $20.00 Virgin Islands (British) Virgin Islands (US) Wallis and Futuna $1.60 $1.60 $15.00 $ $0.75 $0.75 $6.00 $ $1.40 $1.40 $15.00 $30.00 Yemen $1.60 $1.60 $15.00 $30.00 Zambia $1.60 $1.60 $15.00 $30.00 Zimbabwe $0.20 $0.55 $0.90 $1.15 $8.00 $

17 WANT MORE? YOU VE GOT IT With some great extra features to choose from, you ll be able to do much more THAN JUST TALK ON YOUR Home PHONE. Send SMS from your home phone You can now send SMS from your compatible home phone to most Australian mobiles as well as just about any other Australian home phone. It s the perfect way to keep your family organised with short messages and reminders. You can even receive SMS without a compatible home phone. They ll simply be read to you as a Talking Text. 3-Way Chat Add a third person to a phone conversation you re already having, and discuss your plans together. Waiting If someone is trying to call while you re already on the phone, you can manage both calls at once. Forward Redirect any incoming your mobile or another number whenever you go out. Return 1 0 # Get the number of a call you just missed (unless it s ed) so you can call them back. MessageBank A personalised message service that answers your calls when you can t. ing Number Display See the number of the person calling you before you answer (unless their number is ed), so you can decide whether to answer the call. Requires appropriate equipment. MULTIPLE NUMBER Get a second phone number for your home phone with different ring tones to let you know which number has been called. You ll need a tone phone with distinctive ring capability for this service to work. charges, per use charges and/or monthly charges may apply for these extra features depending on your plan. To find out more, call us on for free from your Telstra home phone or Telstra mobile within Australia

18 THINGS YOU NEED TO KNOW s You may not be able to call every number in a particular destination. To find out more, call us on for free from your Telstra home phone or Telstra mobile within Australia. s Where rates are not specified in the table in this brochure, charges at the standard international direct dial rates in accordance with your eligible plan will apply. s made to the selected countries in excess of the $10 credit are charged at the rates set out in the table. s to all other international are charged at the standard international direct dial rates according to the terms of your eligible plan. If you stop being eligible for the Telstra, you will stop receiving the reduced rates to selected countries and the monthly subscription fee will be rebated on a pro-rata basis during the same billing period. Telstra ing Pack Where rates are not specified in the table in this brochure, charges at the standard international direct dial rates in accordance with your eligible Plan will apply. If you stop being eligible for the Telstra ing Pack, you will stop receiving the reduced rates to selected countries and the monthly subscription fee will be rebated on a pro-rata basis during the same billing period. The introductory offer will apply for customers who take up the offer until 18th February The introductory subscription of $10 per month will continue as long as you maintain an uninterrupted subscription on your account. Customers who take up the ICP after 18th February 2013 will pay $15 a month subscription. Need help? get it with crowd support If you ve got a question, we want to help you find an answer, quickly. Most importantly, we don t want you to have to go out of your way to do so. Any time you re online, post your question to telstra.com/crowdsupport and you ll be immediately connected to a community of people ready to help. A crowd is always online and helps an average of 20,000 people everyday. The spectrum device is a trade mark of Telstra Corporation Limited. and are trade marks and registered trade marks of Telstra Corporation Limited, ABN

WGI Ranking for SA8000 System

WGI Ranking for SA8000 System Afghanistan not rated Highest Risk ALBANIA 47 High Risk ALGERIA 24 Highest Risk AMERICAN SAMOA 74 Lower Risk ANDORRA 91 Lower Risk ANGOLA 16 Highest Risk ANGUILLA 90 Lower Risk ANTIGUA AND BARBUDA 76 Lower