Proactive Support Services
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1 Proactive Support Services Optimize the availability, manageability and performance of your mission-critical data centers and enterprise IT infrastructure A global educational webcast held at 11:00 a.m. US EST on June 8, 2011, hosted by Greg Fuhrman, VP and GM of Technology Support Services, Unisys Corporation
2 Business growth, innovation and customer service depend on reliable enterprise IT infrastructure 2011 Unisys Corporation. All rights reserved. Page 2
3 System downtime can significantly impact revenue, productivity, compliance and customer service 2011 Unisys Corporation. All rights reserved. Page 3
4 CIOs worldwide are challenged to do more with less less budget, less resources, less support expertise 2011 Unisys Corporation. All rights reserved. Page 4
5 Proactive Support Services Predictive Pre-emptive Preventive 2011 Unisys Corporation. All rights reserved. Page 5
6 Proactive Support Services Onsite Support Specialist 2011 Unisys Corporation. All rights reserved. Page 6
7 Proactive Support Services Repair Commitment 2011 Unisys Corporation. All rights reserved. Page 7
8 Proactive Support Services Support Account Manager (SAM) 2011 Unisys Corporation. All rights reserved. Page 8
9 Proactive Support Services Enterprise Multi-Vendor Support 2011 Unisys Corporation. All rights reserved. Page 9
10 A Solution For Every Customer 2011 Unisys Corporation. All rights reserved. Page 10
11 Global Coverage Assures Responsiveness Hub based continuous global support Initial contact 24 x 7 x :00 India 21:00 03:00 China Dedicated support staff measured & rewarded on quality and speed of response Australia Argentina 18:00 06:00 Brazil Industry standard methodologies & tools around the world Netherlands United Kingdom 15:00 Continued improvement based on Customer feedback 12:00 09:00 United States 2011 Unisys Corporation. All rights reserved. Page 11
12 High Satisfaction, Year After Year Based on a global Unisys survey in October 2010, Unisys customers rated the Unisys Technology Support Services (TSS) very positively: How satisfied are you with: Mean Scores (5-point scale, as noted below) Very Unsatisfied Unsatisfied Neither Satisfied nor Unsatisfied Satisfied Very Satisfied 2011 Unisys Corporation. All rights reserved. Page 12
13 High Satisfaction, Year After Year Based on a global Unisys survey in December 2010, Unisys customers rated the Unisys Support Account Managers (SAM) very positively: How satisfied are you with the: Mean Scores (5-point scale, as noted below) Very Unsatisfied Unsatisfied Neither Satisfied nor Unsatisfied Satisfied Very Satisfied 2011 Unisys Corporation. All rights reserved. Page 13
14 A Sampling of Testimonials The knowledge and experience of our SAM is priceless. This has improved the systems reliability and stability, beyond expectations. The scope of his knowledge and access to relevant resources are endless. Our technical staff has become as dependent on the SAM, as on Google. - Mr. Johann Louren, Senior Manager, Technical Production Support, Medscheme Holdings This (SAM) frees up internal support resources, which can spend this spare time on our business applications. At the end, this improves the whole processing time. - Mrs. Annick Venet, Assistant to Director of Information Services, Les Coopérateurs de Normandie Picardie "For over 30 years, Unisys continues to be an ever-present partner, maintaining and supporting computing environments that support enterprise information systems, focused on management and business, always seeking to maximize system availability, and contributing in order to provide better service level for customers. - Mr. Jose Antonio Carneiro, IT and Operations Director, Sabesp The extended maintenance coverage and SAM service from Unisys have helped enable us to maintain the availability, performance and productivity of our data centres and enterprise IT infrastructure. - Mr. Nigel Boulter, Leader Data Centres, Nationwide Building Society With more than 20 years of working together, Unisys has become a trusted, strategic business partner. Unisys understands our business and helps us meet our operational and technology requirements. We particularly value Unisys technology leadership and quality of service. Our Unisys team is very knowledgeable and responsive. - Mr. William Gallego, Data Center Manager, Banco Popular, Colombia 2011 Unisys Corporation. All rights reserved. Page 14
15 Why Engage Proactive Support Services? To further mitigate risks of downtime To optimize system performance To improve customer service To increase employee productivity To free up internal support resources 2011 Unisys Corporation. All rights reserved. Page 15
16 About Unisys Global IT integrator and outsourcer Over 100 years of solving business challenges for the most demanding governments and businesses in the world 23,000+ employees Clients in 80+ countries across the globe Serving Fortune 500 corporations, national and local governments around the globe 2011 Unisys Corporation. All rights reserved. Page 16
17 For Further Info Globally, contact Greg Fuhrman at In North America, contact Joe Defranza at In Latin America, contact Alberto Violland at In Europe/UK, contact Onni Fagerstrom at In Asia Pacific, contact Eric Taylor at Globally, visit Unisys Technology Support Services 2011 Unisys Corporation. All rights reserved. Page 17
18 Thank You For Listening! Questions? 2011 Unisys Corporation. All rights reserved. Page 18
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