SUMMARY OF APPEARANCE PROTECTION PLUS

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Evelyn Kennedy
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SUMMARY OF APPEARANCE PROTECTION PLUS OVERVIEW Appearance Protection Plus is a limited product warranty for a vehicle s paint, fabric, vinyl, and leather.

1 SUMMARY OF APPEARANCE PROTECTION PLUS OVERVIEW Appearance Protection Plus is a limited product warranty for a vehicle s paint, fabric, vinyl, and leather. It is designed for both franchise and independent dealers. It was created to work in concert with Appearance Protection Basic as an up sell. However, there is not a price reduction since the price of Appearance Protection Plus is still less expensive than the price of similar products sold by our competitors. VEHICLE ELIGIBILITY New vehicles up to four (4) years old with any mileage are eligible. Used vehicles up to ten (10) years old with any mileage are eligible. COVERAGE Paint Protection will prevent weather-induced fading, oxidation, cracking, peeling, loss of gloss, and permanent stains from bird droppings, insects, tree sap, hard water etching, acid rain, and industrial fallout. Fabric Protection will prevent weather-induced fading and permanent stains from food, lipstick, makeup, crayons, chewing gum, and oil or water-based spills. Vinyl & Leather Protection will prevent weather-induced fading, cracking, and permanent stains from food, lipstick, makeup, crayons, chewing gum, and oil or water-based spills. TERMS ADDITIONAL BENEFITS The Agreement has blank terms contingent upon the corresponding rate card. The current rate card offers the following terms: Three (3) years Four (4) years Five (5) years Six (6) years Seven (7) years Rental: $25 per day with a ten (10) day maximum for exterior repainting $25 per day with a five (5) day maximum for interior treatments/repairs DEDUCTIBLES $0 CANCELABLE No TRANSFERABLE Yes AVAILABILITY All states except AK, FL, HI, and NY HOT TOPICS First Automotive neither provides nor recommends any specific appearance chemicals/products to the dealer. The selling entity or dealer is allowed to select a chemical/product of their choice. First Automotive is not responsible for the cost associated with the chemical/product the dealer selects. Appearance Protection Plus is reinsurable. THIS PRODUCT SUMMARY IS NOT A SUBSTITUTE FOR CONTRACTS, RATES, OR VEHICLE ELIGIBILITY. REV

APPEARANCE PROTECTION PLUS MARKETING MATERIALS AVAILABLE!

The problem is, no matter how careful you might be, stains and spills are going to happen.

INTERIOR/EXTERIOR PROTECTION Protects the interior and exterior of your vehicle from normal wear and tear and guards against stains, road grime and the

INCREASED RESALE VALUE The value of a vehicle that s been protected so its appearance is beautiful inside and out can be thousands of dollars higher than the

ADDITIONAL BENEFIT RENTAL CAR REIMBURSEMENT If your vehicle sustains damage resulting in an authorized repair, then you qualify for rental car reimbursement

EXTERIOR PAINT Sun, rain, snow and sleet are relentless. Together, they can ruin your vehicle s paint job. Battle them with Appearance Protection Plus.

From Bird Droppings, Insects, Tree Sap, Hard Water Etching, Acid Rain and Industrial Fallout Protected Painted Exterior Surfaces Include Bumpers and Spoilers!

Before life s little disasters happen, guard against them with Appearance Protection Plus: Spills Bead Up Instead of Soaking In Protects Against

your leather or vinyl interior, giving it a rich, super-soft finish that: Conditions and Protects Prevents Weather-Induced Fading Protects Against Cracking

2 APPEARANCE PROTECTION PLUS MARKETING MATERIALS AVAILABLE! Brochure Cover Wouldn t it be great if you could keep your vehicle looking as good as it did on the first day you brought it home? The problem is, no matter how careful you might be, stains and spills are going to happen. Also, rain or shine, Mother Nature will do her best to weather and fade your vehicle. The best time to protect your vehicle is now, before anything happens. What Can You Do? Clean Your Vehicle Regularly Wipe Up Spills and Treat Stains Add Appearance Protection Plus FIRST AUTOMOTIVE APPEARANCE PROTECTION PLUS OFFERS: INTERIOR/EXTERIOR PROTECTION Protects the interior and exterior of your vehicle from normal wear and tear and guards against stains, road grime and the elements. EASY CLEANING Appearance Protection Plus makes cleaning up spills as simple as blotting with a dry cloth. INCREASED RESALE VALUE The value of a vehicle that s been protected so its appearance is beautiful inside and out can be thousands of dollars higher than the value of an identical vehicle in only good or fair condition. KEEP YOUR VEHICLE LOOKING AS GOOD AS THE DAY YOU BOUGHT IT! ADDITIONAL BENEFIT RENTAL CAR REIMBURSEMENT If your vehicle sustains damage resulting in an authorized repair, then you qualify for rental car reimbursement up to $25 per day up to a limit of 10 days for exterior repainting or 5 days for interior treatment/repairs. EXTERIOR PAINT Sun, rain, snow and sleet are relentless. Together, they can ruin your vehicle s paint job. Battle them with Appearance Protection Plus. It ensures a clear, weatherresistant barrier that protects against: Weather-Induced Fading and Loss of Gloss Oxidation, Cracking, Peeling Permanent Damage From Bird Droppings, Insects, Tree Sap, Hard Water Etching, Acid Rain and Industrial Fallout Protected Painted Exterior Surfaces Include Bumpers and Spoilers! INTERIOR FABRIC At some point, a drink will spill or a finger will smudge your vehicle s pristine interior. Before life s little disasters happen, guard against them with Appearance Protection Plus: Spills Bead Up Instead of Soaking In Protects Against Weather-Induced Fading and Prevents Permanent Stains LEATHER OR VINYL First Automotive Appearance Protection Plus enhances both the life and appearance of your leather or vinyl interior, giving it a rich, super-soft finish that: Conditions and Protects Prevents Weather-Induced Fading Protects Against Cracking Prevents Permanent Stains Doesn t Leave a Greasy Film Permanent stains resulting from food, lipstick, makeup, crayons, chewing gum, and oil or water-based spills (e.g. dye, grease, oil, juice, beverages, wine and any similar non-corrosive or non-volatile liquid). See your Appearance Protection Plus Limited Product Warranty for complete coverage details. The maximum rental car reimbursement benet amount is a generous $250 per occurrence. See your Appearance Protection Plus Limited Product Warranty for complete coverage details. BUP-XX-XX-01 THIS DOCUMENT IS INTENDED FOR AGENT-TO-DEALER PRESENTATIONS ONLY. TO ORDER CUSTOMER BROCHURES, PLEASE CONTACT SHIPPING & RECEIVING. ORDERS@SOUTHWESTRE.COM PHONE:

APPEARANCE PROTECTION PLUS CUSTOMER INFORMATION VEHICLE INFORMATION SELLING DEALER/FINANCE COMPANY INFORMATION WARRANTOR INFORMATION TERMS The following term must be clear, legible, without

3 APPEARANCE PROTECTION PLUS CUSTOMER INFORMATION VEHICLE INFORMATION SELLING DEALER/FINANCE COMPANY INFORMATION WARRANTOR INFORMATION TERMS The following term must be clear, legible, without correction, and available to the selling dealer on the vehicle date of sale. The provisions of this warranty begin on the vehicle date of sale and end when the time for the selected term has elapsed. MONTHS WHAT IS COVERED The provisions of this Warranty apply only to the customer, hereinafter referred to as You, and the vehicle listed above. PAINT PROTECTION: The Warrantor ensures that the approved appearance protection product, when applied to the painted exterior surfaces of Your vehicle, will prevent weather induced fading, oxidation, cracking, peeling, loss of gloss, and permanent damage from bird droppings, insects, tree sap, hard water etching, acid rain, and industrial fallout. NOTE: Painted exterior surfaces include bumpers and spoilers. FABRIC, VINYL, AND LEATHER PROTECTION: The Warrantor ensures that the approved appearance protection product, when applied to the interior fabric/vinyl/leather of Your vehicle, will prevent weather induced fading, cracking and permanent stains from food, lipstick, makeup, crayons, chewing gum, and oil or water based spills (e.g. dye, grease, oil, juice, beverages, wine, and any similar non-corrosive or non-volatile liquids). ADDITIONAL BENEFITS SAMPLE ONLY RENTAL CAR REIMBURSEMENT: If Your vehicle sustains damage resulting in an authorized repair, then You qualify for rental car reimbursement for up to $25 per day, with a maximum of 10 days for exterior repainting or 5 days for interior treatments/repairs. However, Your rental car benefits will not exceed $250 per occurrence or continue beyond the day that repairs are completed and the repair facility notifies You of completion. All vehicles must be rented from the dealer or a licensed car rental facility. NOT FOR USE THIS IS A LIMITED PRODUCT WARRANTY AND NOT INSURANCE. ANY CHANGE TO THE PREPRINTED TERMS AND CONDITIONS OF THIS WARRANTY IS INVALID AND OF NO FORCE OR EFFECT. IF ANY INFORMATION ON THIS WARRANTY IS IN ERROR, CONTACT THE SELLING DEALER OR WARRANTOR IMMEDIATELY. PURCHASE OF THIS LIMITED PRODUCT WARRANTY IS NOT REQUIRED IN ORDER TO PURCHASE A VEHICLE OR OBTAIN VEHICLE FINANCING. I HAVE READ, UNDERSTAND, AND AGREE TO THE TERMS AND CONDITIONS OF THIS WARRANTY. THE ABOVE INFORMATION IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF, AND I AGREE TO THE COVERAGE HEREIN. SIGNATURE DATE LIMITED PRODUCT WARRANTY PRICE $ AUTHORIZATION MUST BE OBTAINED FROM THE WARRANTOR PRIOR TO THE COMMENCEMENT OF REPAIRS. PLEASE CALL FOR AUTHORIZATION AND INSTRUCTIONS. SAMPLE FORM

4 WHAT IS NOT COVERED Anything not listed under BENEFITS or ADDITIONAL BENEFITS is not covered. In addition, this Warranty does not apply to any of the following items: 1. Any repair that has not received prior authorization from the Warrantor 2. Any damage existing prior to the vehicle date of sale (i.e. pre-existing conditions) 3. Any surface damaged by surface rust, road stones, debris, foreign objects, fires, or natural disasters (e.g. hail, sandstorms, and tornadoes) 4. Any repair covered by an insurance policy or the manufacturer s warranty 5. Grilles, decals, truck beds, wiper assemblies, molding, trim, headliners, floor mats, and any surface not normally treated with the Warrantor approved appearance protection product 6. Stains that are the result of paint spills, bleach, blood, vomit, acid, or other corrosives 7. Any interior suede, saddle or split grain leather, metal, or plastic 8. Any tears, punctures, scratches, or burns 9. Any damage resulting from vandalism, accident, alteration, neglect, or abuse 10. Material defects or flaws that occurred when the vehicle was manufactured 11. Any area that can be successfully cleaned using suggested methods provided by the manufacturer of the vehicle 12. Vehicles used for plowing snow, competitive driving, municipal services, professional emergency services, police services, public hire, transferring people for hire, or other commercial purposes 13. Incidental, consequential, or punitive damages 14. Any costs associated directly or indirectly from forgery or any dishonest or fraudulent act AUTHORIZATION MUST BE OBTAINED FROM THE WARRANTOR PRIOR TO THE COMMENCEMENT OF REPAIRS. PLEASE CALL FOR AUTHORIZATION AND INSTRUCTIONS. SAMPLE FORM Helo! YOUR RESPONSIBILITIES 1. You must regularly inspect and maintain the paint, fabric, vinyl, and leather of Your vehicle as recommended by the manufacturer. 2. You must remove damaging substances from the paint, fabric, vinyl, and leather as soon as possible (failure to do so may be considered neglect). HOW TO OBTAIN SERVICE 1. If the affected area is damaged or cannot be successfully cleaned, then contact the selling dealer within 30 days of the incident to arrange a time to have the affected area inspected. 2. Take a copy of this Warranty with You when You have the affected area inspected. Upon inspection, the selling dealer will contact the Warrantor with Your Warranty information. 3. If a valid claim is presented, the Warrantor will determine and authorize the appropriate repair of the affected area(s) and the reapplication of the applicable protection treatment, free of charge. There is no deductible. This protection plan does not provide for any other remedies, including directly paying You money. NOTES: (1) If You are unable to return to the selling dealer, then contact the selling dealer for further instructions. (2) The Warrantor reserves the right to inspect any affected area prior to the approval of any repair. If, upon inspection, any damage is covered by this plan, then the Warrantor will authorize payment for the appropriate remedy. LIMITS OF LIABILITY The Warrantor s liability for used vehicles (vehicles 5 years or older at the time of sale) is limited to the following repairs: cleaning, dyeing, polishing, or detailing only the damaged portion of the treated surface. The Warrantor s liability for new vehicles (vehicles 4 years or newer at the time of sale) is limited to the following repairs: cleaning, dyeing, polishing, detailing, restoring, replacing, or repainting only the damaged portion of the treated surface. When repairing, replacing, or repainting the interior or exterior of any treated surface, it may not always be possible to exactly match the color and/or texture of the undamaged treated surfaces. These discrepancies are not covered. For all vehicles, the Warrantor s liability per repair visit, under any circumstances, shall not exceed the NADA clean trade-in value of the vehicle listed above, immediately prior to repair. In addition, the total of all benefits paid or payable under this Warranty shall not exceed the price of the vehicle at the time of sale (excluding tax, title and license fees). SAMPLE ONLY TRANSFER OF VEHICLE OWNERSHIP If You sell Your vehicle or if there is any change in the ownership of Your vehicle, this Warranty will terminate. However, You may request to transfer the remaining coverage of this Warranty to the new owner within 30 days of the change in vehicle ownership. You must notify the Warrantor in writing and include the following: a transfer fee of $25, the name and address of the purchaser, a copy of the bill of sale or sales contract showing the date and mileage of Your vehicle at the time of sale, and proof that You transferred the remaining manufacturer s warranty (if available) to the purchaser of Your vehicle. The Warrantor has the discretion to approve or reject Your request. This Warranty may not be transferred more than once, may not be assigned to another vehicle, and may not be transferred to a new or used vehicle dealer or anyone other than an individual purchasing Your vehicle for personal use. John was here! OTHER IMPORTANT INFORMATION The Warrantor may cancel this Warranty for material misrepresentation or substantial breaches of contractual duties, conditions, or warranties. This Warranty cannot be cancelled or renewed by the customer. The duration of any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, is limited to the duration of this Warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to You. This Warranty gives You specific legal rights, and You may have other rights which vary from state to state. Hithere NOT FOR USE

5 APPEARANCE PLUS Available POS Materials BROCHURE FORM CODE: BPZ-XX-XX-[ ] To order, please have form code(s) handy and contact us. Orders@SouthwestRe.com Toll-free: REV

with APPEARANCE PROTECTION CUSTOMER REGISTRATION FORM

PIP MEMBER # DEALER S NAME RESISTALL with APPEARANCE PROTECTION CUSTOMER REGISTRATION FORM CUSTOMER REGISTRATION NO. PRM Month Day Year Dealer Code DEALER S ADDRESS CUSTOMER S NAME NAME CUSTOMER S ADDRESS