APPLICATION PACKAGE FOR LISTING AS A PROVIDER FOR WATER SERVICE CONNECTIONS (DRILLERS) TO THE MANAGING NEW DEVELOPMENTS PROCESS

Transcription

1 APPLICATION PACKAGE FOR LISTING AS A PROVIDER FOR WATER SERVICE CONNECTIONS (DRILLERS) TO THE MANAGING NEW DEVELOPMENTS PROCESS For information regarding this package contact: Provider Registrar Urban Growth providerservices@sydneywater.com.au Doc. Controller: Manager, Assurance Issue: 05 Page 1 of 15

2 Contents 1. Background 2. Minimum requirements for listing as a Provider to the Managing New Developments Process 3. Application for listing 4. Application Checklist 5. Attachments A) Product Specific Quality Plan (PSQP) Assessment Guidelines B) Minimum insurance limits for Providers C) Summary How to become listed Doc. Controller: Manager, Assurance Issue: 05 Page 2 of 15

3 1) Background Sydney Water s Managing New Developments Process (MNDP) facilitates the procurement of water and/or wastewater infrastructure. All water service connections (drillings) can only be carried out by a Provider listed with Sydney Water. As a listed Water Service Connections (Driller) your company will be able to carry out 20 mm and 25 mm connections on PVC, DICL and CICL water mains up to DN 200 throughout Sydney Water s area of operations. Sydney Water lists companies to carry out water service connections provided they can meet the minimum requirements outlined in Section 2 of this package. The minimum requirements for listing as a Provider to the MNDP are: a) Provision of a documented Quality Management System (QMS) b) Provision of a documented Product Specific Quality Plan (PSQP) c) Quality Assurance Certification of a) & b) d) Demonstrated experience within the water industry e) Demonstrated ability to plan and implement safety and environmental requirements f) Satisfactory ongoing performance within the MNDP and g) Minimum insurance limits for Providers. Subject to successfully satisfying the minimum requirements and following listing your company will, unless otherwise requested, be placed on Sydney Water s list of Providers which is made available to the urban development industry via our website. Also, listed Drillers are to be aware of the Instructions and Technical Requirements for Drillers located on our website. Sydney Water does not guarantee the amount or continuity of works. Applications and supporting documentation should be forwarded to the Provider Registrar at providerservices@sydneywater.com.au. Doc. Controller: Manager, Assurance Issue: 05 Page 3 of 15

4 2) Minimum requirements for listing as a Provider to the Managing New Developments Process Company Requirements: a) Provision of a documented Quality Management System (QMS) The Provider shall plan, establish, document and maintain a Quality Management System that conforms to the requirements of the International Standard AS/NZS ISO 9001:2008. b) Provision of a documented Product Specific Quality Plan (PSQP) The Providers QMS shall address Sydney Water s Product Specific Quality Plan Assessment Guidelines (refer Attachment A ). c) Quality Assurance Certification The Provider s QMS and PSQP (where applicable) shall meet either of the following minimum Quality Assurance Certification requirements: 1. Third (3 rd ) party certification of the Providers Quality Management System incorporating processes to address Sydney Water s requirements for a Product Specific Quality Plan by an independent JAS/ANZ registered Certification company/firm to AS/NZS ISO 9001:2008 OR 2. Third (3 rd ) party certification of the Providers Quality Management System and the Product Specific Quality Plan that documents the Providers processes to address Sydney Water s Requirements for a Product Specific Quality Plan by an independent JAS/ANZ registered Certification company/firm to AS/NZS ISO 9001:2008. The Provider will give permission for the certifying company/firm to release or provide to Sydney Water, if requested, the summary of the Audit report and the details of their findings relating to the: Quality Management System Product Specific Quality Plan Currency of training of Key Personnel including but not restricted to Confined Spaces Training, OHS General Induction for Construction Work in NSW Compliance to Corrective Action Requests (CAR) issued to the Provider. The Provider will give permission to Sydney Water to release information on a Provider s performance including any issued Corrective Action Requests (CAR) to the Provider s JAS-ANZ accredited agency. The Certification requirements shall be maintained for the duration of listing. d) Demonstrated ability to plan and implement safety and environmental requirements Work Health & Safety (WHS) The provider will implement, update and maintain a WHS Management System that meets the intent of the requirements of the NSW Government WHS Management System and Auditing Guidelines 5 th Edition (September 2013) as amended from time to time. Doc. Controller: Manager, Assurance Issue: 05 Page 4 of 15

5 The provider will be required to supply evidence they meet the intent of the NSW Government WHS Management System and Auditing Guidelines 5 th Edition by providing the 3 rd party / independent OHS Auditor certified by a JAS-ANZ* personnel certifier such as Exemplar Global (formally RABQSA**) or equivalent, and; Certification with validity period of 3 years that includes: - OHS auditor s letterhead stating compliance with WHSMS and Auditing Guidelines 5 th Ed - A certificate that includes full details of the contractor/organisation and the OHS Auditor (business name, ABN, address, certificate issue and expiry date) - A completed and signed copy of the WHSMS and Auditing Guidelines 5 th Ed checklist (Appendix A). Notes: 1. WHSMS and Auditing Guidelines 5 th Edition can be downloaded from 2. *JAS-ANZ - Joint Accreditation System of Australia and New Zealand 3. **Exemplar Global (formally RABQSA Registrar Accreditation Board - Quality Society Australasia). Environmental management The Provider will implement, update and maintain an Environmental Management System (EMS) that is 3 rd party certified to the AS/NZS ISO 14001:2004 standard. The Provider will be required to supply evidence that: Either, the EMS was accredited in accordance with the NSW Government Environmental Management Systems Guidelines Edition 2 within the preceding three year period or An audit report by an independent 3 rd Party JAS-ANZ authorised Auditor attesting that the Environmental Management System: complies with the documentation requirements of AS/NZS 14001:2004 Environmental management systems appropriately comprehends all current Environmental Legislation and other Environmental requirements and includes requirements for audit, by an Approved Assessor independent of the Contractor, of compliance, currency and effective implementation at intervals of not less than three years. Notes: 1. Authorised Auditor means a person certified by a JAS-ANZ* personnel certifier such as RABQSA** or equivalent 2. *JAS-ANZ - Joint Accreditation System of Australia and New Zealand Doc. Controller: Manager, Assurance Issue: 05 Page 5 of 15

6 3. **Exemplar Global (formally RABQSA Registrar Accreditation Board -Quality Society Australasia) e) Demonstrated experience within the water industry The company must provide us with: 1. Business registration details 2. Business references with contact details (minimum two (2)) 3. Examples of Work (plans or locations) carried out demonstrating the Company s abilities relevant to the capabilities applied for 4. Access, whether owned or leased, plant and equipment and the documented processes and procedures in place to service/maintain the plant and equipment to required standards 5. Access, whether employed or under contractual arrangements to personnel with the technical competence, experience and relevant certification for the categories applied for. f) Key Personnel requirements The company must provide us with the following details for the proposed Key Personnel: 1. For Licensed Drillers (LD): Copy of Key Personnel s - Current Plumbers Licence as issued by the Department of Fair Trading, and providing a demonstrated technical competence and experience in the plumbing industry Copy of Key Personnel s certificate Install & Repair Water Service - NWP253B Copy of Key Personnel s Certificate for Confined Space qualification (Safe Entry and Working in Confined Spaces incorporating Sydney Water s Group Procedure HSP0001), minimum of Management Overview. See Sydney Water s website. 2. For Drillers (D): Provide demonstrated technical competence and experience in the plumbing industry Copy of Key Personnel s certificate Install & Repair Water Service - NWP253B Copy of Key Personnel s Certificate for Confined Space qualification (Safe Entry and Working in Confined Spaces incorporating Sydney Water s Group Procedure HSP0001), minimum of Management Overview. See Sydney Water s website. Doc. Controller: Manager, Assurance Issue: 05 Page 6 of 15

7 g) Satisfactory ongoing performance within the MNDP Satisfactory ongoing performance means that a minimum number of two (2) jobs need to be completed a year. (Companies that don t meet this requirement will be removed from the listing.) h) Minimum Insurance Limits for Providers (Attachment B) Company must hold and maintain appropriate insurances for the categories that it is applying for. (See Attachment B for full details.) Doc. Controller: Manager, Assurance Issue: 05 Page 7 of 15

8 3) Application for listing APPLICATION FOR LISTING AS A WATER INFRASTRUCTURE PROVIDER I wish to apply to be listed by Sydney Water as an Infrastructure Provider in the following classifications: (Please cross ) WATER SERVICE CONNECTION (DRILLER) I wish to apply in the following categories of works: (Please cross [ ] in the box against the required categories) LD (Licensed Driller) D (Driller) UPVC Mains DICL/CICL Mains Key Personnel (Names) Licensed Driller (LD) DN 20 and DN 25 connections to PVC, DICL and CICL water mains up to DN 200 Driller (D) UPVC Mains DICL/CICL Mains DN 20 and DN 25 connections to PVC, DICL and CICL water mains up to DN 200 Note: All fields are mandatory Company Name:...ABN/ACN Contact Person: address:... Address Post Code Postal Address Post Code... Telephone No Facsimile No... Mobile Telephone No Application Checklist Attached Signed... Date.../.../... Title (please print)..... Doc. Controller: Manager, Assurance Issue: 05 Page 8 of 15

9 4) Application checklist PROVIDERS APPLICATION CHECKLIST HAVE YOU: Office Use Filled out the Application for listing (form) as a Water and/or Sewerage Infrastructure Provider Form and nominated all your company s Key Personnel (Part 3) Signed and returned this Form (Part 4) Attached your Company s Third Party certification of Quality Management System (QMS) and Product Specific Quality Plan (PSQP) if applicable (minimum requirements 2a, 2b & 2c) Attached your Company s details and references (minimum requirement 2d) Attached supporting documentation in support of your Company s Application (minimum requirement 2d) Attached supporting documentation to meet WHS requirements (minimum requirement 2e) Attached supporting documentation to meet Environmental Management requirements (minimum requirement 2e) Attached copies of appropriate insurances as required (minimum requirement 2g). If you do not understand any aspects of this application or require any assistance, please telephone the Provider Registrar on 02) Attach this Application checklist to your application prior to submittal.... (SIGNATURE).../../.. DATE.. (PRINT NAME).../../.. DATE Doc. Controller: Manager, Assurance Issue: 05 Page 9 of 15

10 ATTACHMENT A Product Specific Quality Plan Assessment Guidelines ISO CLAUSE 4) Quality Management System 4.1 General requirements 4.2 Documentation Control of Documentation Control of Records 5) Management Responsibility 5.2 Customer focus 5.3 Quality policy 5.5 Responsibility, authority and communication Management representative. 6) Resource Management 6.1 Provision of resources 6.2 Human resources Competence, awareness and training 7) Product Realization 7.1 Planning of product realization 7.2 Customer-related processes PRODUCT-SPECIFIC PLAN REQUIREMENT Control of outsourced Processes to be identified in Quality Management System. Documents referred to in this clause must include Sydney Water s Main laying Standards, Provider Instructions, all Design, Safety, Environmental and Inspection and Test plans and any software applications relevant to the Process. A copy of the Organisations documented procedure should be attached to and referenced in the Quality Plan. This documented procedure will be referred to throughout the Quality Plan. A copy of the Organisations documented procedure should be attached to and referenced in the Quality Plan. Sydney Water (SWC), the Developer, the Organisation and all other Providers involved in each Case are customers of each other. The Quality Policy must be appropriate to this Product Specific Quality Plan and a copy of the quality policy with the quality objectives should be attached to the Quality Plan. The management representative s responsibilities will include liaison with SWC on matters relating to the Quality Management System and should be named. Resources both human and material to be determined and provided to meet SWC requirements eg submission of Applications, connection to SWC system within time restrictions etc. The SWC training requirements eg Confined Space, main laying etc must be included in this clause. A record of training needs, competencies and completion of requirements will be required. This clause should be the basis of the Quality Plan and refer to the Quality Objectives (7.1a), Product Realisation Procedures (7.1b), ITP s, Main laying standards etc (7.1c) and WAE, Field Test s ITP s etc (7.1d) Doc. Controller: Manager, Assurance Issue: 05 Page 10 of 15

11 ISO CLAUSE Review of requirements related to the product Customer communication 7.3 Design and development Design and development verification 7.4 Purchasing Purchasing information Verification of purchased product 7.5 Production and service provision Control of production and service provisions Identification and traceability Customer property. 7.6 Control of monitoring and measuring devices PRODUCT-SPECIFIC PLAN REQUIREMENT Prior to commitment to supply eg submission of tenders prior to construction commencement etc : a) the Notice of Requirements/plans will be reviewed for product requirement. b) the Organisation will ensure the plans at construction stage are the same as those tendered. c) the Organisation has the ability eg listings, equipment, training to meet the requirements. Variations to plans or notices will be documented and all relevant personnel made aware of those changes. SWC product information eg Notice of Requirements, Policies, approved products etc and the status of the Case following enquiries, feedback or complaints from the customer will be included in this clause This clause must refer to the DDC during the design process and include the variation process during and after design and construction. The verifier must not be the same person as the designer but have the same listing capabilities as those required for the Case. The WSC as well as the Designer has input to Design input (7.3.2), Design and development validation (7.3.6) and Control of design and development changes (7.3.7). Purchased product will conform to SWC s requirements eg Approved products and materials, Main laying standards etc. An Organisation s Suppliers and sub contractors are to be evaluated and selected on their ability to meet SWC s requirements of the process. Records of the evaluations and results will be kept. SWC s requirements are to be clearly communicated to other Suppliers. All purchased products and materials when received are to be verified as to conforming to SWC s requirements. This clause should refer to all types of plans, Codes and Supplements to Codes, approved products, Provider Instructions, suitable equipment (computer, CAD, excavators, gas detectors, levels, lasers, testing equipment etc) and Inspection and Test Plans. Reference Temporary Case and Case numbers. This could include SWC s software, access to SWC s intellectual property, pipe works being field tested, property under authority to enter conditions, SWC s system while connecting etc. This clause should reference equipment requiring calibration and the timing and execution of that calibration. Records of the requirement and actual calibration timings will be kept. 8. Measurement, Analysis and Improvement Customer satisfaction Internal audit The methods for determining customer satisfaction should be documented in this Quality Plan. A copy of the documented Procedure and the audit programme including the name/s and relationship to the Organisation of the auditor/s should be attached to and referenced in the Quality Plan. Doc. Controller: Manager, Assurance Issue: 05 Page 11 of 15

12 ISO CLAUSE Monitoring and measurement of product. 8.3 Control of nonconforming product 8.5 Improvement Continual improvement Corrective action Preventive action PRODUCT-SPECIFIC PLAN REQUIREMENT This clause should reference Inspection and Test Plans, Design Development Checklists, site inspections by the Water Servicing Coordinators and/or Sydney Water and tests carried out by independent test agencies (compaction, CCTV etc). This clause should address nonconformities and variations to plans, nonconformities found at construction stage during field testing or inspections/audits by field testers, WSC s or Sydney Water and the actions to be taken should nonconformities be detected following takeover by SWC. A copy of the Organisations documented procedure should be attached to and referenced in the Quality Plan. A commitment to continual improvement should be documented in the Quality Plan. This clause should refer to SWC s Corrective Action Request (CAR) requirements contained in the Provider Instructions. A copy of the Organisations documented procedure should be attached to and referenced in the Quality Plan. This clause should refer to SWC s Corrective Action Request (CAR) requirements contained in the Provider Instructions. A copy of the Organisations documented procedure should be attached to and referenced in the Quality Plan. DEFINITIONS Quality Plan: ISO8402:1994 defines a Quality Plan as a Document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, practice or contract. Product Specific Quality Plan: Sydney Water defines a Product Specific Quality Plan as a document which sets out, (in ISO format) how a listed organisation (Provider) will use their Quality System to give Sydney Water confidence that the assets are consistently designed/constructed/tested etc to Sydney Waters and applicable regulatory requirements. NOTE: Should the Organisations Quality System be designed to address Sydney Water s requirements only and that Quality System addresses the requirements of the Assessment Guidelines above, no Product Specific Quality Plan is required. Project Specific Quality Plan: Sydney water defines a Project Specific Quality Plan as a series of documents which sets out how the project will meet the requirements of Quality (Sydney Water standards and instructions), Safety (WHS, SWP) and the Environment (REF, EMP). The documentary requirements of the Project Specific Quality Plan are set out in the Provider Instructions. Organisation: The company providing the service and the owner of the Quality System. NOTE: Organisation replaces the term Supplier used in ISO9001:1994. Supplier: Sub contractor or supplier to the Organisation. NOTE: Supplier replaces the term Subcontractor used in ISO9001:1994. Customer: Recipient of a product or service provided by an organisation. Doc. Controller: Manager, Assurance Issue: 05 Page 12 of 15

13 ATTACHMENT B Minimum insurance limits for Providers Insurance Constructor Designer Field Tester Water Service Connection (Driller) Asset Location A public liability policy to the value of $AUD (the Limit of Indemnity) in respect of each occurrence. A products liability policy to the value of $AUD (the Limit of Indemnity) in respect of each occurrence and in the annual aggregate. Professional Indemnity Insurance or Errors & Omissions Insurance to the value of $AUD (the Limit of Indemnity) in respect of any one claim and in the annual aggregate. Motor vehicle third party property damage policy to the value of $AUD (the Limit of Indemnity) in respect of each occurrence. $10 Million $10 Million N/A $20 Million $10 Million $10 Million $10 Million $10 Million N/A N/A N/A N/A $10 Million $20 Million $5 Million $20 Million N/A $20 Million $10 Million $20 Million Workers compensation (As required by law) Doc. Controller: Manager, Assurance Issue: 05 Page 13 of 15

14 Insurance Read the above table together with the following: a) The Provider must maintain current insurance coverage as detailed in the table above and described below: I. All insurances as required by law II. III. IV. Public and Products Liability insurance on terms acceptable to Sydney Water at the time, with a Limit of Liability of not less than $10 million per occurrence for Public Liability and in the annual aggregate for Products Liability Professional Indemnity insurance, on terms acceptable to Sydney Water at the time, with a Limit of Liability of not less than $ AUD (see table above) per claim and in the annual aggregate. The Professional Indemnity cover must be maintained for seven years. Motor Vehicle Third Party Property Damage insurance with a Limit of Liability not less than $20 million per occurrence for any motor vehicle. b) Documented proof of above coverage must be provided to Sydney Water upon request. c) The Provider must use its best endeavours to ensure that the Primary Public Liability Insurance it is required to procure: (i) Includes Sydney Water Corporation either as, (a) An insured, and also include: A cross liability clause so that the cover applies to each insured party as though it was issued a separate policy, and A waiver of subrogation clause in which the Insurer agrees to waive any rights of subrogation against any party insured by the policy; OR (b) An Insured in respect of any liability of Sydney Water Corporation as a Principal arising out of the Performance by the Provider of any agreement. (ii) Provides that the failure by any insured to observe and fulfil the terms of the policy will not prejudice the insurance in regard to the other insured and (iii) Provides that any non-disclosure or misrepresentation by one insured does not prejudice the right of any other insured to claim on the policy. d) The Provider must not do or not omit to do anything which may vitiate, impair, derogate or prejudice cover under any such insurance policy or which may prejudice any claim under such insurance policy. e) Unless stated otherwise these Insurances or replacements as accepted by Sydney Water must remain in effect for the duration of this agreement or such longer period as required by Law or the provisions of the Agreement. Doc. Controller: Manager, Assurance Issue: 05 Page 14 of 15

15 f) The Provider is responsible for any decision to insure or not insure for matters, risks and exposures beyond those for which it is required to procure insurances under this agreement. g) For projects under the control of a Water Servicing Coordinators, they must request and sight proof of currency of appropriate insurance cover from the Provider before commencement of any Works or associated activities relating to a project. Water Servicing Coordinators must bring to Sydney Water s attention instances where the Developer s service provider fails to either provides such proof or fails to have the appropriate insurances. h) Subcontractors to effect and maintain Insurance: The Provider must ensure, including obtaining appropriate evidence that all subcontractors engaged in connection with the performance of Works, before commencing works are: i. Either, covered by the insurances the Provider is required to maintain in accordance with this agreement, or effect and maintain policies of insurance of the same types and for the same amounts and periods as required of the Provider by this agreement, and ii. Insured by reasonable additional Public Liability and Professional Indemnity cover above the minimum limits of insurance the Provider is required to maintain, having regard to the nature of the risks arising from the Works performed by the subcontractor. Doc. Controller: Manager, Assurance Issue: 05 Page 15 of 15

16 ATTACHMENT C SUMMARY HOW TO BECOME LISTED To be listed as a Provider for Water Service Connections (Driller), an application must be made to Sydney Water. The process is: STEP 1 Make sure relevant courses/qualifications have been completed. Submit a written application to the Assurance team (following the guidelines in the application package). STEP 2 You will be notified in writing of the result of your application. Your company will be issued with a number that will permit you to make drilling applications in QuickCheck. STEP 3 Upon confirmation the Assurance team will list the company on Sydney Water s website. Audits by Sydney Water will be used to manage a record of performance. You are required to give two working days notice prior to the commencement of works. PERFORMANCE AND COMPLIANCE: Providers are obliged to satisfactorily carry out the duties referred to in the Application Package and Provider Instructions and any subsequent amendments. Sydney Water requires that you must maintain a satisfactory level of competence. You must complete a minimum number of drillings to ensure professional competency and development is maintained (2 drillings in a 12 month period). Failure to carry out a minimum number of drillings and submit a Construction Commencement Notice (CCN) within a 12 month period (from the date of listing) will result in your company s removal from listing. Doc. Controller: Manager, Assurance Issue: 05 Page 16 of 15