Dealer Guide Select Care

Transcription

1 Dealer Guide Select Care Automotive Market Contents Product overview...1 Eligibility...1 Term and expiration...1 Coverage...2 Additional benefits...2 Administrative procedures...3 New business...3 Transfers...3 Cancellations...4 Claims...4 Contacts...5 Appendix A F&I Rate Track...6 Quoting Select Care...6 econtracting Select Care...6

2 Product overview Select Care provides coverage for the parts most often in need of replacing but typically excluded from vehicle service contracts, maintenance agreements and manufacturer s warranties. It is perfect for drivers who want a less stressful relationship with their leased vehicles, but it is also great for financed new and low mileage pre-owned vehicle purchases. Select Care contracts are administered by Universal Underwriters Service Corporation, an individual member company of in North America. In California and New York, UUSC operates under its DBA, UUSC Service Company. In Florida, the administrator is Vehicle Dealer Solutions, Inc. Eligibility Vehicles must be less than 2 model years old with less than 10,000 odometer miles. Eligible makes Acura Chrysler Infiniti Maserati Ram Alfa Romeo Dodge Jaguar Mazda Scion Audi Fiat Jeep Mercedes-Benz Smart BMW Ford Kia Mini Subaru Buick GMC Land Rover Mitsubishi Toyota Cadillac Honda Lexus Nissan Volkswagen Chevrolet Hyundai Lincoln Porsche Volvo Ineligible vehicles Sold by other dealers, lessors or private parties; Special limited production and rare exotic models; Company-owned or leased vehicles driven by more than one driver on a regular basis; Vehicles used for commercial use, such as, but not limited: police, emergency service, snow removal, carriage of goods or passengers for hire, delivery/service/repair, rental purposes, towing a trailer or another vehicle unless the vehicle is equipped for towing as recommended by the vehicle manufacturer. Term and expiration Term offering (months/miles) You can select the term that works best for your customer based on his/her driving profile. 24/24,000 27/33,750 39/39,000 42/52,500 24/30,000 36/36,000 39/48,750 48/48,000 27/27,000 36/45,000 42/42,000 Expiration The contract expiration is calculated from the contract date of sale and the odometer miles on that date. The coverage expires when the length of time of the term has elapsed from the contract date of sale or when the vehicle odometer is equal to the term mileage plus the mileage on the vehicle on the contract date of sale, whichever occurs first. Deductible A deductible does not apply to Select Care contract. 1

3 Coverage Select Care covers the cost to repair or replace the items listed below. Battery - Covers the replacement of one battery, or the difference between the manufacturer s pro-rated reimbursement and the total cost of the battery Brake Pads - Covers the replacement of one set of front and rear brake pads/shoes Belts and Hoses - Covers the replacement of the engine belts and hoses including vacuum pump belt, serpentine belt, power steering belt, alternator belt, supercharger belt, air pump belt, air conditioner belt, water pump belt, heater hose, bypass hose, throttle body hose, upper and lower radiator hoses, air conditioning hose, power steering pressure and return hose, air hose, washer hoses, vacuum hoses and fuel hoses Electrical - Unlimited coverage of fuses, interior and exterior light bulbs including turn signal bulbs, engine compartment lights, running lights, fog lights, stop lights, backup lights, license plate lights, parking lights, trunk light, dome light, courtesy light, visor light, map light and glove box light Headlamps - Covers the unlimited replacement of the headlamps (excluding impact damage) Wheel Alignment - Covers one wheel alignment Windshield Wiper Blades - Covers the replacement of one set of windshield wiper blades and/or inserts (includes back window wiper blade or insert) Additional benefits Select Care also includes the following value-added benefits for additional protection. Rental reimbursement Your customers will be reimbursed for expenses incurred for the rental of a substitute vehicle through a licensed rental agency during the repair covered by the vehicle service contract or manufacturer s warranty. Compensation up to $30 per day No overnight stay is required Up to six days of rental reimbursement allowed, three of which can be for delay in receiving parts, for a maximum benefit of $180 Emergency roadside assistance Your customers will receive benefits of a sign-and-drive roadside assistance program. The customer calls the 24 hour toll free number ( ) to have a service provider dispatched. Benefits are subject to a maximum of $100 per occurrence. Benefits include: Towing Jump starts Flat tire changes (using the inflated spare tire) Fluid delivery Lockout service (key cutting charge) Concierge service (assistance with up to three phone calls) Trip interruption coverage Your customers will receive reimbursement of food and lodging expenses if the covered vehicle becomes inoperable, and in need of repair when traveling away from home. Breakdown must occur more than 100 miles away from the contract holder s home Maximum reimbursement of $100 per day for food (in a restaurant) and lodging (in a hotel/motel) for up to three days 2

4 Administrative procedures Contact F&I Customer Service at with questions regarding administrative procedures. New business All new contracts and remit should be submitted to by the 10 th of each month. Remittance process 1. Complete the contract and have the purchaser(s) sign and date where indicated. 2. Distribute all contract copies to the applicable parties. 3. Finalize the electronic contracts and close the electronic remit register. Print a copy of the register. 4. ACH Dealers: A debit transaction for the total amount of all remittances will occur within three business days. Check Dealers: Mail a copy of the register and your check for the total of all remittances by the 10 th of each month to. P.O. Box 7922 Shawnee Mission, Kansas Transfers The original purchaser may transfer the contract to a second purchaser. The Transfer request must be submitted within 30 days of vehicle ownership change. Vehicle usage by the second owner must comply with Select Care eligibility. Contracts are not transferable to or through any dealer or third party. Transfer process 1. Obtain a copy of documentation evidencing change of vehicle title. 2. Contact F&I Customer Service at to obtain a transfer form. Complete the transfer form. 3. Submit the required documents with a check made payable to Universal Underwriters Service Corporation for the applicable transfer fee amount to: P.O. Box 7922 Shawnee Mission, Kansas Consult contract provisions and state changes for details. 3

5 Cancellations Cancellation provisions vary by state. Refer to the actual contract for details. Cancellation process Obtain cancellation quote via MyAccount in DAP or contact F&I Customer Service at Complete the Cancellation Request Form, select Other as the product to be cancelled and submit to to receive the cancellation refund. FAX: P.O. Box 7922 Shawnee Mission, Kansas Note: The customer s signature is required unless proof of repossession or total loss is provided. A cancellation fee will be deducted from the refund computation where applicable. Consult contract provisions and state changes for details. ACH Dealers: A credit transaction will occur within three business days of the cancellation being processed by. Check Dealers: All refund credits will be applied to the dealer statement in the month the cancellation was processed by. Claims Prior authorization is required for all claims, except emergency roadside service. Claims for repairs or replacements without prior authorization may be denied or subject to limits. Claims process To obtain authorization for repairs from the claims department: Call Select Option 1 for claims and coverage question. Before you call, please have the following information available: 1. Contract number 2. Customer s full name 3. Last six digits of the VIN 4. Current mileage on the vehicle 5. Date and number of your repair order 6. Description of damage and its location (if applicable) 7. Accurate estimate of the repair or replacement cost (including covered parts and related labor) Note: Self-authorization is not available. Inspection may be required prior to authorization of repairs. 4

6 Claims submission process 1. Write the claim authorization number on your repair order near the customer s name. 2. Before releasing the vehicle, obtain the customer s signature on the repair order. 3. Submit all claim information within 30 days from the date of repair. Vehicle Service Contract Claims Department P.O. Box 7943 Shawnee Mission, Kansas Claims when customer is traveling The toll free number for the customer claims department is Contacts F&I Customer Service F&I Claims Emergency Roadside Assistance This product guide provides summaries of the coverages to be provided and is not intended to substitute for, amend or duplicate contract provisions. The contract contains the actual terms, conditions and limits of the coverage to be provided. If there is any conflict between the descriptions in this guide and the contract, the contract will govern in all cases. 5

7 Appendix A F&I Rate Track Quoting Select Care Choose Select Care as the product and coverage. 2. Click Display Terms. 3. Choose the Select Care term. Proceed to save the quote or create the econtract. econtracting Select Care The Select Care plan will print on its own econtract form. Select Care econtracts are finalized to the VSC register. Proceed to the Remit Register tab after finalizing the econtracts and complete the VSC remit register. 6