Group Mediclaim Insurance Program FAQs. Definitions: Q1: What is the definition of Hospital/Nursing Home?

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1 Group Mediclaim Insurance Program FAQs Definitions: Q1: What is the definition of Hospital/Nursing Home? A: Hospital/Nursing Home, means any institution in India established for indoor care and treatment of sickness and injuries and which has been registered either as a hospital or Nursing Home with the local authorities and is under the supervision of registered and qualified medical practitioner OR Should comply with minimum criteria as under: It should have at least 15 inpatient beds. Fully equipped Operation Theatre of its own wherever surgical operations is carried out. Fully qualified nursing staff under its employment round the clock. Fully qualified doctor(s) should be in charge round the clock. The term, `Hospital/Nursing Home, shall not include an establishment, which is a place of rest, a place for the aged, a place for treating drug addiction or place of treating alcoholics, a hotel or a similar place. Q2: What does Immediate Family floater cover mean? A: Immediate family Floater indicates the total sum insured for your family (spouse + 2 children) within a given year. The same can be either claimed entirely by one member or shared within the family up to the maximum limit. Q3: What is copay and how is the same applicable? A: Copay is a defined deductible to be paid by the insured person upon availing medical services. This usually represents as a percentage of the coverage amount different from non admissible. Copay is applicable in your policy as mentioned below Co pay will be applicable on spouse and children hospitalization claims only. The Co pay percentages are as follows

2 For all Hospitalization Claims- in non- PPN Hospitals 20% For negotiated surgical procedures in PPN Hospitals 10% For non-negotiated surgical procedures in PPN Hospitals Link 20% to hospital & procedures Example: If the admissible claim is INR 10,000 then INR 2000 will be paid by employee and only INR 8000 will be paid by insurance. Co-pay is not applicable for employees hospitalization claims Given below are the examples for co-pay in case of spouse & dependent children claims. a) Considering a sum coverage of INR 2, 00,000. If the admissible amount is INR 2, 50,000 then the copay would be applied on INR 2, 00,000. b) Under Maternity section. - Sum assured INR 50,000. Maximum expense limit reimbursable for Maternity is INR 50,000/- per occasion/pregnancy, irrespective of whether the pregnancy is for one child or twins. If both employee & spouse are working in Hewlett Packard Enterprise the Maternity benefit of INR 50,000/- each will be available for both employees. Employee claim will be 100% paid by the insurer; a co-pay of 20% will apply on the claim for spouse. c) Under other hospitalization section. For agreed surgical procedures in Preferred Provider Network Hospitals - A Co-pay of 90:10 will be applicable For non-agreed surgical procedures in Preferred Provider Network Hospitals A Co-pay of 80:20 will be applicable Q4: Under what conditions can I avail the buffer? A: Buffer Utilization will be available only for Critical Illnesses/Accident 1. Cardiac Surgeries 2. Cancer Surgeries 3. Brain Tumor Surgeries 4. Pace-maker implantation 5. Hip replacement 6. Renal surgeries 7. Hospitalization due to any serious/grievous injury arising out of an accident 8. RFA for cardiac arrhythmia apart from Pacemaker implantation 9. Hospitalization due to any other life threatening disease/condition as mutually agreed by Hewlett Packard Enterprise HR and UIIC.

3 Note: However, If an employee was not aware of the ailment (a recent diagnosis/ unforeseen) or an accident which turned out to be critical he/she will be eligible for critical illness buffer whether they have a top up or not. And this will be done on case to case basis. Please write to your respective HR SPOC and Medi Assist Q5. How will the corporate buffer be released? Scenario One- If the employee has not opted for Top-Up and ailment is pre-existing then it is not payable. Scenario Two- If the employee has not opted for Top-Up and ailment is unforeseen he/she will be eligible for critical illness buffer whether they have a top up or not. And this will be done on case to case basis. Please write to your respective HR SPOC and Medi Assist Maternity FAQs: Q1: What is the maximum amount allowable under the Maternity benefit? A: The maximum amount allowable under the Maternity benefit is INR 50,000 per child for a max of 2 instances. Q2: Is baby covered from day one of birth? A: Yes, baby is covered from day one up to the family floater. If intimated within 90 days from date of birth Q3: Both my wife & I work for Hewlett Packard Enterprise how does the maternity benefit apply to us? A. If both employee & spouse are working in Hewlett Packard Enterprise the Maternity benefit of INR 50,000/- per instance up to a maximum of two instances will be available for both employees. Co-pay will be applicable on spouse claim Claims FAQs: Q1: What is the time frame within which the Claim has to be submitted? A: The claim must be filed within 15 days from date of discharge from the hospital in case of hospitalization and within 67 days in case of post hospitalization claims. Q2: What are the documents that are required to be submitted for availing reimbursement? A: Following are the documents that are required to be submitted:

4 Claim form, all original Bills, receipts and Discharge Summary/Certificate/Card from the Hospital. Cash Memos from the Hospital/Chemist(s), supported by the proper prescription, investigation reports etc. Q3: Can I claim hospitalization expenses incurred abroad? A: No, the Program covers only those hospitalization expenses that are incurred in India. Q4: Is there a waiting period before I can make a claim? A: No. There is no waiting period for submission of claims provided it pertains to the same coverage period. However, if it does not pertain to the same coverage period the claim would not be paid. Q5: I have diabetes, blood pressure and heart problems. I got admitted for angioplasty. Investigations for related problems of diabetes were done. Can I claim the investigation costs as I was admitted for a heart problem? A: In case the main hospitalization claim is an eligible claim, medical expenses 30 days prior and 60 days post hospitalization related to the main hospitalization, could be claimed. Diabetes investigation costs can be claimed only if the submitted documents suggest that these relate to the main hospitalization claim. Q6: I have been advised to undergo an operation for defective nasal septum. I also wanted to have plastic surgery done on my nose. Are expenses for the same reimbursable? A: Hospitalization costs for the operation performed for defective nasal septum is claimable under the program. In this case though plastic surgery is not covered. Q7: I have been advised to undergo a kidney organ transplant. Can I claim the cost of the organ? A: No this is not payable as per policy terms and conditions. Q8: I have been advised to undergo kidney dialysis every week. I will be hospitalized for less than 24 hours. Can I claim the expenses incurred under this program? A: Yes. However, only hemodialysis is covered. Q9: I am currently on special medication for reducing my weight. Can I claim the expenses incurred under this program? A: No, this is not payable as per policy terms and conditions. Q10: I have paid for the hospitalization expenses in foreign currency. Will the insurance company reimburse the equivalent amount in rupees to me?

5 A: Even if the amount paid is in foreign currency, the bill receipt should be in Indian rupees for the same to be claimed from the insurer. Q11: One of my colleague s dependent was hospitalized for heart ailment and passed away. Are the costs involved for the treatment claimable under the program in case the member expires? A: Yes, if there was hospitalization involved, the expenses would be payable as per policy terms and conditions. Q12: I need to travel to Mumbai for a Kidney transplant. Is my air fare reimbursable? A: No. the cost for traveling is not payable. Q13: Is Outpatient treatment like common cold, asthma etc. covered at the hospital? A: No. Outpatient treatment at the hospital is not covered under the program. The expenses incurred have to be claimed under the company medical program as mentioned under the FBP. FAQ s on Mediassist Services: Q1: What is Mediassist? A: Medi Assist India TPA Pvt. Ltd. is a Third Party Administrator licensed by the Insurance Regulatory and Development Authority (License No. 003). The company is managed by a group of committed professionals with several years of experience in the Insurance, Healthcare, Finance and Information Technology domains. They enable cashless hospitalization at pre designated points of healthcare delivery like hospitals and nursing homes, and in case of reimbursement claims, they assure speedy settlement of the same. Q2: Is a Mediassist card a necessity? A: Yes. But in case of an emergency, if you don t have your Mediassist Card you may use your Hewlett Packard Enterprise ID Card too. Q3: Which are the empaneled hospitals, where cashless facility is available? A: The updated list of empaneled hospitals is available with the Mediassist representative or Log on to Q4: a) What are PPN Hospitals? A: PPN hospitals are the preferred provider network hospitals where the insurers have prenegotiated packages for various treatments. You can view the list of PPN hospitals by visiting and selecting the PPN hospital for PSU list appropriately

6 Q5: b) What is copay and how is the same applicable? A: Copay is a defined deductible to be paid by the insured person upon availing medical services. This usually represents as a percentage of the coverage amount different from non admissible. Copay is applicable in your policy as mentioned below Co pay will be applicable on spouse and children hospitalization claims only. The Co pay percentages are as follows For all Hospitalization Claims- in non- PPN Hospitals 20% For negotiated surgical procedures in PPN Hospitals 10% For non-negotiated surgical procedures in PPN Hospitals 20% Link to hospital & procedures Q5: Do I need to visit only MediAssist-empanelled hospitals? A: No, though it is preferred to use the Mediassist empaneled hospitals as you can avail the credit facility and discounts. Employees can still go to any other hospital, pay for the hospitalization expenses and have the same reimbursed with the help of Mediassist. Please refer Q4 (a and b) for more details on discounts and co-pay applicability depending on the hospital opted for. Enrolment FAQs: Q1: What is enrollment? A: Enrollment refers to the process whereby an employee updates his/her details along with dependent details on the Mediassist website. This is done after receiving an enrollment from Total Rewards and from Mediassist for new joiners. Q2: Whom can I enroll? A: Employees can enroll their spouse and up to 2 dependent children only. Third and fourth child can be added on payment of Premium of INR 500. Q3: My son is 27years old can I enroll him as my dependent? A: No, Children above 25 years are not covered under the policy. Q4: When does enrollment open?

7 A: Enrollment opens in the month of October Q5: How do I enroll a dependent? A: You can enroll a dependent by clicking on the link in the enrollment mail and updating the requested details. Q6: Can I enhance the sum Insured above the basic sum insured? A: Yes, you can opt for top-up plan by paying nominal premium Q7: I had opted for Top-up under policy is there any change in the premium? A: Yes, for policy there is a reduction in the premium. The table below to help you with the comparison Employee Top-Up inclusive of Service Top-Up Sum Insured lakhs 2, lakhs 4, lakhs 5, lakhs 6, lakhs 8, Q8. I joined in the month of September 2016? When will the enrollment window open for me? A: New Joiners in the month of September and October will be allowed to add dependents in the Mediassist portal one month post their date of joining and the same dependents and Top-up sum insured will be carried forward to the policy.

8 Q9. I joined HPE in the month of October. How can I enroll my dependents and how will the premiums be deducted if I opt for top-up plans? A: The enrollment for new joiners from the month of September and October 2016 will open one month post their date of joining. The dependents added would be considered for policy and policy period. September Joiners: Pro rata premium will be deducted in one installment in November for policy. Premiums will be deducted in three equal installments starting from November 2016 to January 2017 for the policy. October Joiners Pro rata premium will be deducted from November 2016 to January 2017 for both the policy period ( and policy) Q10: I did not enroll during the window period, what can I do? A: Addition/deletion/modification of dependents or changes in Top-Up cover cannot be accommodated post closure of window period. You can make any changes only during the next enrollment period. Q11: I have just got married/ had a baby, how do I enroll my new dependent? A: Newly married employees have to enroll their spouses as dependents within 30 days of the wedding date. Employees who had a baby need to add the new-born child as a dependent in the Mediassist website within three months from the date of birth. Q12: How do I deactivate/remove my dependents? A: Deactivation/removal of dependents can only be performed during the opening of the enrollment window during October every year. Midterm removal of dependents under any circumstances is not allowed. Q13: I did not enroll my dependents this year and yet premium is being deducted, can I deactivate now? A: Dependents enrollment is carried over from the previous year if employee does not log and make the changes of dependents data during the current enrollment window. Therefore deactivation of dependents & reimbursement of premium deducted is not allowed in such cases. Q14: I have lost/ got separated from one of my dependent. How do I deactivate the name in the portal? How do I get my premium back?

9 A: You can deactivate dependents due to a life changing event (death, divorces). To deactivate the member, please raise a AskHR case and submit the death certificate. The premium paid in such cases is refunded on a prorate basis only in case there are no claims filed for the policy period. Q15: How do I enroll my third child? A: Please raise a AskHR case and through Mediassist enroll the child by paying the additional premium. Q16: Can I add my dependent sibling? A: No, because family as defined by the insurance policy consists of spouse, children, dependent parents & in laws. Q17: I had enrolled my dependents for top-up cover and am leaving Hewlett Packard Enterprise during the year how do I recover my premium? A: In case there are no claims made in the current policy period, then the prorated premium would be paid out to you. Q18: Is there an age limit to cover any dependents under this program? A: Dependent children up to 25 years can be added in the policy. There is no age limit for other dependents. Q19: Can I include my dependent family members under the program during the course of the year? A: Midterm inclusions are not allowed in the policy. However, in case of any life events like childbirth or marriage the new member child could be added within 90 days from date of birth and spouse could be added within 30 days from date of marriage. Q20: Can I include other relatives/friends under this Scheme, by personally paying the premium amount? A: No, this program is only limited to self, spouse and max 4 children. Q21: Can I get the coverage amount enhanced by paying extra premium? A: Yes you can opt for additional sum insured by opting for the top up plan paying additional premium as per section 6.9 in the policy document (allowed only during start of policy during window period) Please note lock-in period is applicable for 2 years. Employee has the option to increase the top-up limit but does not have the option to decrease the top up during the lock-in period. Note the lock-in period of 2 years kicks in from the year the employee makes any changes in the sum insured.

10 Q22: How will the premium for voluntary option be deducted? A: It will be deducted in 3 equal installments from month of Nov-2016 to Jan Q23: In case of separation, can I continue to avail the benefit by paying the premium directly to the insurance company? A: No, in case of separation the company program ceases to exist W.e.f date of leaving. Prorata refund is provided to the employee, incase NO claim has been registered from any of the members in current policy year. Q 24: Do I have option of porting the policy? A Yes, You can port the policy. The Terms and condition & premium will be as per retail policy. Q 25: What is the process for porting the policy? A Employee has to raise CHR case 45days before leaving Hewlett Packard Enterprise. AskHR will inform UIIC and UIIC will get in touch with further process. Q 26: What happens if intimation is not provided with 45days from date of leaving? A Continuity benefit will not be available and it would be a fresh policy. Q 27: What happens in case of International Transfer? A You and your dependent (Spouse and children) will be deleted under GMC policy with immediate effect and will be covered under the local policy where you will be relocated to (as applicable) Q 28: Do I have the option of porting the policy in case of International Transfer? A Yes, you have the option of porting the policy. Employee has to raise CHR case 45days before leaving Hewlett Packard Enterprise. AskHR will inform UIIC and UIIC will get in touch with further process. Q 29: What happens in case WFR/MSA EXITS? A Employee s dependents (Spouse and Children) will be discontinued on exit. Employee to contact the provided SPOC for an update and immediate attention towards porting the policy. These cases would be considered on an exceptional basis considering the timelines and approval from the Insurer. Q30: Under the program, only 2 of my children can be covered. What should I do in case I want to cover my third child?

11 A: You can cover your third child by paying an additional premium of INR 500/-. The total floater coverage for your family would continue to remain same. Q31. I got married during the year. What is the timeframe by which I should add my spouse to the policy? A. You would require to add your spouse as a dependent to the policy within 30 days of your marriage. Q32: My spouse got hospitalized in September. I had not added my dependents under current year policy ( ) if I add now (October 2016) can I get reimbursement? A: The enrollment drive is for policy whereas the claim is for the policy year hence the claim would not be payable. Q33: I have been informed that I would be aligned to the new entity. Would the coverage continue? What happens to my top-up plan? Would the premium be refunded? A: There will be no change in the coverage and insurance will continue till 31 st October 2017 and hence no premium would be refunded. You would not require to enroll again. Hospitalization FAQs: Q1: Is there any time limit for Hospitalization? A: Yes, The admissible minimum period of hospitalization is 24 hours. However, this time limit is not applied to specific treatments i.e. Dialysis, Chemotherapy, Radiotherapy, Eye Surgery (cataract), Dental Surgery, Lithotripsy (Kidney Stone removal), D&C, Tonsillectomy taken in the Hospital/Nursing Home and the Insured is discharged on the same day. Q2: Are Pre and Post Hospitalization expenses covered? A: Yes, all relevant medical expenses incurred during a period up to 30 days prior to and 60 days after hospitalization on disease/illness/injury sustained will be considered as part of claim. Q3: Will I be reimbursed for all the expenses that I incurred during hospitalization? A: The following expenses can be reimbursed as per Insurance policy norm: Room, Boarding Expenses as provided by the Hospital/Nursing Home. Nursing Expenses, Surgeon, Anesthetist, Medical Practitioner, Consultants Specials fees Anesthesia, Blood, Oxygen, OT Charges, Surgical appliances, Medicines, Drugs Diagnostic material and X-Ray, Dialysis, Chemotherapy, Radiotherapy, Cost of pacemaker, artificial limbs, cost of organs and similar expenses.

12 Q4: I am a heart patient. Can I claim hospitalization expenses under this program? A: In case of hospitalization with an active line of treatment, you could claim the medical expenses. The claim would be settled as per policy terms and conditions. Q5: What do I do in case of a planned hospitalization at an empaneled hospital? A: You would need to fill a pre-authorization form (available with Mediassist). The preauthorization form includes details of the patient, hospital and estimated expenses. On receiving the pre-authorization form, Mediassist would issue an authorization letter to the hospital. Thereafter, the patient shows the Mediassist card and gets admitted at the hospital. At the time of discharge, the patient needs to ensure to sign the bill. You would not need to pay for any of the expenses covered under the program. Any auxiliary expenses (not covered under the program) like telephone calls plus 20% co pay in case of spouse & children claims would be charged to you. You would need to sign on an insurance claim form at the time of discharge. All relevant documents should be handed over to Mediassist. Q6: What do I do in case of an emergency hospitalization? A: In the case of an emergency, the employee or his/her dependents can undergo hospitalization without the pre-authorization letter from Mediassist. Empaneled hospitals have been instructed to admit the patient under emergency with only the photo-id card in case it is a non-empaneled hospital. Q7: I have been advised to get admitted by the doctor. How can I find out if my illness will be covered? A: Patients generally get admitted to Hospital/Nursing Home upon the advice of the medical consultant. The reasons for such admission could be for diagnosis, treatment, observation & evaluation etc. based on symptoms and signs of ailments or injuries. If the admission of the patient is primarily for diagnostics and investigation and / or observation and evaluation, the Hospitalization expenses are not reimbursed. The objective of the Policy is to cover Hospitalization expenses for curing the ailment/injury (active line of treatment) and requiring in-patient care for 24 hours or more wherein the treatment would not have been possible on an out-patient basis. Q8: My dependents are in a different location and need hospitalization. Whom do I approach? A: Please refer Mediassist network of hospitals & PPN hospitals list if hospital is covered under Mediassist network in the respective location. If not, then dependents can avail treatment in non-network hospitals and claim reimbursement. Q9: I need hospitalization and have forgotten my Mediassist ID, what do I do?

13 A: You can use your Hewlett Packard Enterprise Employee number and Mention Hewlett Packard Enterprise name Q10: Can I transfer the sum assured between the parent s policy and my policy (and viceversa)? A: No, the sum insured can be floated across only members of the respective policy. a) Viz, employee spouse and children in the employee policy. b) Parents and in-laws in the parent s policy. Q11: I wish to stay in a higher category room what can I do and will my bills be covered? A: Employees and the insured dependents are entitled to occupy Single Private A/c Room. The maximum room rent, nursing charges and boarding charges allowed per day is INR 5,000 whichever is less. If the insured patient occupies higher category room costing more than INR 5,000 per day, the room rent difference will be borne by the employee. Q12: My dependent has to undergo treatment for cancer and the treatment is oral/ biological/ hormonal which is not covered, what do I do? A: Under the current health insurance policy, oral chemotherapy is covered. Other lines of treatment such as hormonal chemotherapy and adjuvant therapies are also covered except for biologicals which is not covered. Q13: My hospital is not in the cashless network and the treatment is expensive, what do I do? A: Please connect with your HR Generalist to understand what help and resources can be made available to you from the Company under such exceptional circumstances. Q14: Can I pay additional premium and increase the coverage during the year? A: Top up cover can only be availed and enhanced (only) during the enrollment window in October during the start of policy period. Q15: My doctor has advised me for Unilateral Hernia surgery and total expenses is INR1, 00,000. Will the complete hospitalization be paid? A: Yes, Hernia is payable under GMC policy and the limit for unilateral is INR 75,000. Hospitalization expenses above INR 75, 000 has to be paid by employee. Q 16. There is limit on Hernia, Hysterectomy maternity and Cataract, what happens if the expenses are more than the limit?

14 A: In case the cost of the treatment is above limit the difference amount has to be paid by the employee. OPD FAQs: Q1: What is OPD cover? A: There are number of instances wherein the employee or his immediate dependents such as spouse or child require consultation with a doctor for certain medical conditions which do not require hospitalization and all such procedures are done on outpatient basis. In such cases, the insured patient may be advised to undergo certain investigations, laboratory Tests, purchase medicines etc. Such medical expenses are termed OPD Expenses. Under Hewlett Packard Enterprise employee policy, a part of such expenses are reimbursed. The parental policy does not cover OPD expenses for reimbursement. Q2: What are the conditions and limits for Claiming OPD Medical Expenses? A: Claims for OPD Expenses are on reimbursement basis for self, spouse and children only. Amount admissible will be only for specialist consultation fee, Cost of Investigation and Diagnostic procedures. However, consultation or any related expenses for dental, vision; psychiatry and maternity related treatments & disorders are excluded under OPD cover. Medicine charges or any other charges such as Health Check-up, Vaccination Charges, Routine consultations etc. are not admissible under OPD. Specialist in this clause means a Medical Professional or Doctor having MD/MS or equivalent qualification in the Allopathic system of Medicine. Reimbursement will be to the extent of 50% of actuals on each claim subject to overall limit of INR 15,000/- during the year per family. Year is reckoned as November of current year to October of next year. Reimbursement will be to the extent of 75% of actual on each bill if the treatment is taken at a Registered Hospital/Nursing Home subject to an overall limit of INR 15,000/- per family per year (November of current year to October of next year). Q3: Is the OPD reimbursement the same as INR 15,000 in FBP? A: No, OPD reimbursement is part of the medical insurance cover and is over and above the INR 15,000 medical reimbursement available under FBP

15 Q4: What is the timeline to claim reimbursement of my OPD bills? A: All OPD bills must be submitted for reimbursement within 15 days of availing the last specialist consultation. Claim FAQs: Q1. My claim was rejected and I need all my papers back? A: As per policy, regardless whether the claim is approved or denied, the documents are not returned to the insured. The only exception situation for the documents to be returned is if the insured wishes to submit the same claim through another insurance cover. Under such situations, the documents will be returned with a company seal from Mediassist and approval from Hewlett Packard Enterprise Employees can write to hpe@mediassistindia.com to retrieve the rejected claim documents for the purpose mentioned above only. Q2: What is the time frame by which I have to submit claims for reimbursement? A: The claim documents need to be submitted within 7 days of completion of Post- Hospitalization Treatment (Max 60 days if Post Hospitalization continued up to max period allowed) and if it is a pre-hospitalization claim, within 15 days of from the Date of Discharge for reimbursement. Documents with regard to OPD Claims have to be submitted within 15 days of Consultation with the Specialist. Q3: Where and how should I submit my claims? 1. Enter your details in the reimbursement claim form 2. Attach all the necessary documents with the reimbursement claim form 3. Retain a scanned or photocopy of all the documents including the reimbursement claim form, for your records

16 Reimbursement claims can be submitted to the Medi Assist Helpdesk coordinators available as per the schedule below: Bangalore DAY LOCATION Timings HPE Executive Contact Monday Electronics City Path Block, 2nd floor, Capetown Mahesh Kalyani Tech Park, cosmos rd floor (Ebony facility) near Admin desk Purushotham Tuesday C V RAMAN NAGAR Olympia Building Purushotham Wednesday Electronics City Path Block, 2nd floor, Capetown. Mahesh Mahadevpura SHEZAN Room in GF Near Reception Purushotham Thursday Salarpuria, Adugodi Discussion room (behind Reception, ground room) Purushotham Friday Electronics City Village Tech Park Path Block, 2nd floor, Capetown. Mahesh Purushotham Chennai Monday OTP, Chennai Ground floor Lingeshwaran Friday Trill Park -OMR th floor cafeteria in both site C & D Basheer Mumbai Thursday Oberoi Commerze th Floor Reception Avinash Bait Hyderabad Wednesday ilabs th floor D-Block at Reception Area Mohashin

17 Wednesday Rajarhat (Alternate Wednesday) Kolkata Pantry Area Abhigyan Gurgaon Tuesday Cyber Green (Alternate Tuesdays) Avinash Kumar Employees who do not have access to the above helpdesks can also submit the reimbursement claims to Mediassist directly at the below address, by mailing the documents through courier: Please mention employee number on the documents if sending by courier Hewlett Packard Enterprise Team Medi Assist India TPA Pvt Ltd 4th Floor, Tower D, IBC Knowledge Park Bannerghatta Road, Bengaluru Q4: How will I be reimbursed? A: In case of approval, the claims settlement shall be made by direct transfer to the employees account. Please furnish the correct bank account details in the reimbursement form to ensure fast and efficient settlement of claims. Q5: Some of my claimed amounts are rejected, how do I recover those? A: In case your claim is denied, the denial letter is sent to you by . The documents will not be returned to you as per the policy. Q6: Do I have to submit X-ray, CT, MRI films as well? I need these for future reference. A: No. only the written reports, prescription & bills are to be submitted for X-ray, CT & MRI films TPA may ask on case to case basis Q7: I have lost my bills, how do I make a claim?

18 A: Reimbursement cannot be claimed without original bills. Q8: I wanted to claim partially under Hewlett Packard Enterprise policy and partially under another, what do I do? A: Yes, it is possible to do so only when the sum insured of one of the policy is exhausted. Please mention the same while submitting the claims & inform the hospital of the same while collecting the bills. Q9. Whom should I reach at Mediassist for my queries? 1. Points of Contact Toll Free hpe@mediassistindia.com 2. Escalation Levels Names Mobile number ID Escalation 1st Level Chaitra hpeescalation@mediassistindia.com Escalation 2rd Level Sumanth G S Sumanth.gs@mediassistindia.com Escalation 3th Level Sukanya Balachander - sukanya.c@mediassistindia.com Escalation 4th Level Manjula J - manjulaj@mediassistindia.com Escalation Matrix 1. your concern to Mediassist contacts with your employee number. 2. Raise a Ask HR query 3. Contact your HR Generalist