COCHIN SHIPYARD LIMITED (A Government of India Enterprise) P.O. BAG NO.1653 COCHIN

Transcription

1 COCHIN SHIPYARD LIMITED (A Government of India Enterprise) P.O. BAG NO.653 COCHIN Tel. No. 5096, 5039 Web: TENDER ENQUIRY ISD/4/AMS/ALL-06 5 th Sep 06 COMPREHENSIVE ANNUAL MAINTENANCE CONTRACT FOR ELEVEN SERVERS Sealed tenders in duplicate, super scribing the enquiry number with date, last date of receipt of tender and opening date of tender are invited for carrying out Comprehensive Annual Maintenance contract for servers for one year. Enquiry No. & Date ISD/4/AMS/ALL-06 5 th Sep 06 Name of work Comprehensive Annual Maintenance contract for servers for one year Earnest Money to be Rs.5000/- deposited Last date and time of receipt of tender Date and time of opening of Techno Commercial Offer (PART I) Date and time of opening of Price Offer (PART II) Period of contract Short description of work 6 Sep pm 6 Sep pm Will be informed to the technically qualified bidders One Year. Annual Maintenance of servers as per details and terms and conditions at Annexure I. Name : Harikrishnan M K Officer in-charge Designation : Senior Manager (IT) ID : harikrishnan.mk@cochinshipyard.com Phone : P a g e

2

3 Annexure: A Terms and Conditions A Detailed Specification of Servers 3A Pre Qualification Requirements Format 4A Offer Form 5A Bank Guarantee Format 6A Enclosures/Documents to be submitted ANNEXURE A From here onwards, Cochin Shipyard Ltd, who is awarding the work order, will be referred as CSL and the contractor who will be participating in the tender will be referred as Bidder TERMS AND CONDITIONS a) SCOPE OF WORK The work covers carrying out the annual maintenance contract of eleven servers of which 7 are rack-mountable servers and four, tower type. The servers are of make HP, DELL, IBM and ACER. Ten servers are placed at Information Systems Dept., nd floor, Main Office and one Dell Server at Ship Repair IT Dept. in CSL. The detailed technical specification of these servers is attached at Annexure A. b) PRE- QUALIFICATION REQUIREMENTS (PQR) a) The Firm Should be Authorized service providers of any one of the companies - HP, DELL, ACER, and IBM. The bidder should submit documentary proof for this support. The contract should include OEM back to back support services on 9x5 basis. b) The vendor must have successfully completed minimum two AMC contract in CPSUs / Govt. Organisations /Public sectors Leading Commercial Organisations during last three years for any of the OEM s (HP, DELL, ACER, and IBM) during the last 3 years. c) Service engineers should have successfully completed minimum 3 year degree / diploma course in hardware / software / Computer Engineering from a recognized university / technical institute and have minimum 3 years experience with proficiency in Hardware and Software and basic Networking. Bio-data of the Service Engineers employed by the firm who shall be deployed in CSL, along with their age, experience and qualification should be enclosed with the offer. d) ISO 900:008 certification for Servers/Computers and Peripherals servicing. e) The Tenderers have to qualify the Pre-Qualification Conditions, to participate in Financial Bid. 3 P a g e

4 f) The firm participating in the tender should have the local support office at Kochi. g) Copy of executed Work orders awarded during last 3 years in Kerala. The details for Pre Qualification Requirements to be submitted in the format at Annexure 3A. c) GENERAL TERMS AND CONDITIONS (ENQUIRY) AND OBLIGATIONS OF THE CONTRACTOR The Annual Maintenance Contract will be effective and valid for a period of ONE year starting from the date of issue of work order, which can be extended on mutual consent basis, if the service found is satisfactory. However this will be at sole discretion of CSL The bidder should submit a demand draft for Rs. 5000/-(Rs. Five Thousand only) in favour of " Cochin Shipyard Ltd towards EMD, The bidder should write his name and full address at the back of the Bank draft submitted in support of Tender document. Bids not accompanied by the requisite amount of Earnest money shall be rejected out rightly. EMD of successful bidder will be retained as security deposit and others shall be returned within 30 days from the finalization of contract. 3 The bidder should deploy ONLY experienced and technically sound engineers for carrying out the maintenance jobs as the servers hosted are offering services which are functionally critical and important in the production environment. The bidder should have a support centre or office in Cochin, Kerala to ensure immediate and prompt local support. 4 The contract should cover all types of maintenance support including calls for break down, debugging, preventive maintenance, performance degradation, crashing of components and accessories, other hardware related issues and operating system issues. The problems reported should be attended within hours. The problems which do NOT require replacement/repair of parts/components should be resolved within the SAME business day. The problems which require replacement/repair of parts/components should be resolved within NEXT business day ensuring 95% uptime facilitating standby arrangements. 5 After resolving the problem, the detailed report should be prepared and got signed by the concerned supervisor/officer The maximum period for resolving the trouble will be 4 Hrs from lodging of the call. In case of any failure to respond / not able to rectify the fault within the stipulated time a penalty of `500/Day will be imposed which will be deducted from the half yearly payment of AMC. 4 P a g e

5 6 7 Replacement of any component should be done in consultation with the concerned supervisor/officer and should be done after getting the approval from concerned supervisor/officer. All the replaced components should be of OEM make or the make present in the server at the time of maintenance. If both these makes are NOT available in the open market, replacement should be done with superior equivalent makes, only after getting approval from the concerned supervisor/officer. In case any product/component cannot be repaired at site, the bidder should take the product/component to the outside service centre, get it repaired and re-install at the customer site. The bidder should obey/observe all the existing rules and procedures in CSL to bring in/out any product/component to CSL premises. CSL will extend all the necessary help in getting these transactions done. Preventive maintenance (PM) should be carried out according to the following procedures 8 Frequency Register & Report Time Labels on Server PMs every year, each to be completed once in six months A register should be maintained showing the details of PM. Report of the PM showing the health check details should be attached. The correct date and time should be intimated to concerned supervisor/officer at least ONE WEEK in advance and permission should be obtained. Labels showing previous and next PM dates should be attached on the top of the server 9 0 The bidder should nominate/designate a nodal engineer who is fully aware of the technical/functional platform of the servers and whom CSL should preferably interact with for solving problems. The contact details of the engineer should be given in addition to the contact/escalation matrix of the support team of the bidder. The bidder is deemed to comply with the Occupational health, safety and environmental policy of the company and also to all operational controls/standard operating procedures and shall undertake the work in total compliance with the requirements of the established Integrated Management System (IMS) of the company All the engineers deputed by the bidder should strictly follow the safety rules and regulations and use Personal Protection Equipments (PPE) as applicable for safe working in CSL. They shall be also be responsible for statutory regulations as applicable. The total amount quoted for the contract should be FINAL which should include all aspects like taxes, discounts, charges. Also this amount covers completely all parts, components, services and labour. At any circumstances CSL will NEVER entertain/allow any additional expenses in this regard. 5 P a g e

6 3 Prices quoted should be valid for acceptance for a period of four months from date of opening of quotation. The price should be quoted for a period of one year in the format placed at Annexure-4A and shall remain firm during the tenure of the contract. Security Deposit - The successful bidder shall remit a security deposit of 0% of the order value by way of Bank Guarantee as per CSL format placed at Annexure-5A from a Nationalized or Scheduled Indian Bank, if the order is placed towards satisfactory performance of the contract and for the enforcement of agreed performance. The Bank Guarantee shall be valid till 8 days after completion of the contract. 4 5 Payment Terms: - Half yearly after completion of service or advance payment against Bank Guarantee (BG) for equivalent amount. Risk Purchase: If the service provider fails to provide AMC services or violate any of the terms and conditions of the work order, CSL shall have the following rights. a. To terminate the contract with 5 days notice forefeiting the security deposit. b. To initiate alternate service provider selection at the risk and cost of the supplier. 6 7 CSL reserves the right to terminate this contract at any stage in case of violation of any of the conditions of this contract or if the service is found unsatisfactory without prior notice/intimation. No record of having been black listed by any Govt./Public sector organization All the servers should be maintained in good working condition till the completion of the AMC, failing which security deposit will be forfeited. In case any of the conditions is not acceptable to be bidder, it should be specifically indicated in the tender failing which it will be presumed that all the terms and conditions are acceptable. Offers furnished should be free from overwriting. Corrections and additions, corrections if any, must be attested. If the service provider does not adhere to Terms & Conditions of the AMC order, he will be made liable to pay such penalties as would be imposed by the competent authority of CSL. All Taxes and duties if any, and any payable extra amount for servicing need to be clearly indicated in the price part. 3 All statutory taxes will be deducted as per rule. 6 P a g e

7

8 Details of Servers ANNEXURE /A FEATURES SERVERS Make and Model Sl No. / PID Form Factor No of Proce ssors Processor RAM Hard Disk Storage RAID Controlle r RAID Support Network Interface CD/DVD Writer OS Server HP Proliant DL380 G5 HP Proliant DL380 G5 IN , Xeon Quad core E5450,.50 GHz 6 GB DDR PC x 46.8 GB SAS 0k RPM HP Smart Array P400 Rackmountable,0,5 Gigabit Ethernet DVD ROM 6X Drive Slim 008 Server Server HP Proliant DL380 G7 HP Proliant DL380 G7 SGH044X YRY Rackmountable Xeon Quad core E560,.40 GHz 3GB DDR3 PC3-0700( x 300 GB SAS 0k RPM HP Smart Array P40i,0,5, 0 Four embedded DVD ROM 6X Drive Slim Server 008 R Server 3 IBM x3650 IBM x GM997, 7979BJA Xeon Quad core E5450, 3.00 GHz 6 GB DDR PC x 46 GB SAS 0k RPM IBM ServeRaid 8k Rackmountable,0,5, 0 DVD+RW 6X Drive 008 Server Server 4 IBM x3650 IBM x V3445 Xeon Quad core E5345,.33 GHz 6 GB DDR PC-5300 x 7GB SAS 0k RPM, 4 x 46GB SAS 0k RPM IBM ServeRaid 8k Rackmountable,0,5, 0 DVD+RW 6X Drive 003 Server Server 5 Dell Power Edge 950 Server 6 Dell Power Edge 900 Dell Power Edge 950 Dell Power Edge 900 FV8YS 6ZP9YS Tower Type Xeon Quad core E5440,.83 GHz Xeon Quad core E GB DDR PC GB DDR PC x TB 7.k RPM 7x60 GB Power Edge Expandabl e Raid Dell PERC 6/i integrated RAID Rackmountable,0,5,0,5 DVD ROM CD+RW Drive DVD+RW 6X Drive Server 008 R 8 P a g e 003 Server

9 Server 7 Acer Altos G330 Server 8 Acer Altos G330 Server 9 HP Model Proliant DL 380 G5 Server 0 HP Model Proliant DL 380 G5 Server IBM System x3400 Tower Acer Altos G330 Acer Altos G330 HP Model Proliant DL 380 G5 HP Model Proliant DL 380 G5 IBM System x3400 Tower AWR IE AWR IE SGH84H CM, PID SGH84H CM, PID A570 PID- 7973I8S Tower Type Tower Type Tower Type GHz controller GB x 80GB Intel DDR Matrix Intel Pentium DVD+RW 6X 003 Server PC HT CPU 7.k Storage,0 Drive, one CD 3.0GHz RPM ROM within the CPU Intel Pentium 4HT CPU 3.0GHz Xeon Quad core X5460, 3.6 GHz Xeon Quad core X5460, 3.6 GHz Xeon E5405, 3.6 GHz GB DDR PC GB DDR PC GB DDR PC-5300 GB FB DD x 80GB 7.k RPM, x 300GB 7.k RPM x 7GB 7.k RPM,6 x 46GB 7.k RPM x 7GB 7.k RPM,6 x 46GB 7.k RPM 80 GB Intel Matrix Storage within the CPU HP Smart Array P400 HP Smart Array P400,0 Rackmountable,0,5, 0,6 Rackmountable,0,5, 0,6 - - Integrated Broadcom 57 KFB3 Gigabit Ethernet NIC DVD+RW 6X Drive, one CD ROM DVD+RW 6X Drive, one CD ROM DVD+RW 6X Drive, one CD ROM one CD ROM 003 Server 003 Server 003 Server 003 Server 9 P a g e

10 ANNEXURE 3A Pre Qualification Requirements Format Name of the Company. Address (with Tel. No., Fax no. & address) 3 Contact Person Name, id and Tel. No. (Also Attach Escalation Matrix) 4 5 Authorized Service provider of (Copy needs to be attached) The number of years of experience in maintenance business. HP / Lenovo / Dell/ IBM 7 List of customers in Kerala. 8 ISO 900:008 certifications for Computers and Peripherals servicing (Copy needs to be attached) Yes/ No 9 Bio-data of service engineers who shall be deployed in CSL (To be attached ) Yes/ No 0 Registration No: (Copy needs to be attached) Companies PAN No: (Copy needs to be attached) 0 P a g e

11 Have Local service support and office in Kochi Bank details for payment Name of company Account Title 3 Bank Name Branch Name IFS Code Type of Account Account Number 4. Details of AMC awarded during last 3 years in Kerala. (copy of executed Work order to be attached) Sl No Name of Organization Period of AMC Number of servers Contact person details Confirm the following enclosure along with this format:- a) Technical literature about Company. b) Escalation matrix of contact personnel. c) Copy of ISO 900:008 certifications for Servers/Computers and Peripherals servicing. d) Copy of Certificate of Registration. e) Copy of Certificate of incorporation. f) Copy of PAN. g) Bio-Data of service engineers h) Copy of executed Work orders. i) Satisfactory service certificate from the previous customers. Declaration I hereby certify that the information furnished above is full and correct to the best of our knowledge. We understand that in case found any deviation in the above statement at any stage, the company will be black-listed and will not have any deal with the Cochin Shipyard for next 3 year. (Signature of authorized signatory) P a g e

12 ANNEXURE 4A OFFER FORM FORMAT The offer in the tender should be in the following format:- Comprehensive Annual Maintenance Contract for the following servers for a period of one year :- Sl No. Server Quantity HP Proliant DL380 G5 HP Proliant DL380 G7 3 IBM x IBM x Dell Power Edge Dell Power Edge Acer Altos G330 8 Acer Altos G HP Model Proliant DL 380 G5 HP Model Proliant DL 380 G5 IBM System x3400 Tower Amount in INR Taxes applicable with % rates Total Amount* * Note: The amount quoted should be inclusive of all expenses, discounts, charges, all applicable taxes etc. Taxes to be separately shown. Total amount including tax For Contractor Signature: Name: Designation: Address: Date: P a g e

13 ANNEXURE 5A Bank Guarantee To COCHIN SHIPYARD LTD (GOVT. OF INDIA ENTERPRISE,) PO BAG No. 653, PERUMANOOR PO, COCHIN WHEREAS...(Name & Address of Supplier) (hereinafter called "the Supplier") has undertaken, in pursuance of Contract... No... Dated:...to execute...(name of Contract and brief description of works) (hereinafter called "the Contract"). AND WHEREAS it has been stipulated by COCHIN SHIPYARD LTD (The Buyer - hereinafter called "CSL") in the said contract that the Supplier shall furnish CSL with a Bank Guarantee by a recognized bank for the sum specified therein as security for compliance with the Supplier s obligations in accordance with the Contract. AND WHEREAS we have agreed to give the Supplier such a Bank Guarantee. NOW THEREFORE we... (Name of the Bank) having its Head Office at (Address of Head Office) and acting through its branch office at... (Address of the executing branch) (hereinafter called "the Bank") hereby affirm that we are the Guarantor and responsible to CSL, on behalf of the Supplier up to a total of... (amount of Guarantee)...(in words), such sum being payable in the types and proportions of currencies in which the Contract Price is payable and we undertake to pay CSL upon your first written demand and without cavil or argument, any sum or sums within the limits of...(amount* of guarantee) as aforesaid without CSL needing to prove or to show grounds or reasons for CSL's demand for the sum specified therein. We, the Bank, hereby waive the necessity of CSL demanding the said debt from the Supplier before presenting us with the demand. We, the Bank, further agree that no change or addition to or other modification of the terms of the Contract or of the Works to be performed there under or of any of the Contract documents which may be made between CSL and the Supplier shall in any way release us from any liability under this guarantee, and we hereby waive notice of any such change, addition or modification. This guarantee shall be valid until 8 days from the date of expiry of the Defects Liability Warranty period. Notwithstanding anything contained herein: 3 P a g e

14 . Our liability under this Bank Guarantee shall not exceed Rs... (Rupees...only).. This Bank Guarantee shall be valid up to (date) and 3. We are liable to pay the guaranteed amount or any part thereof under this bank guarantee only and only if CSL serve upon us a written claim or demand on or before... (date). Signature and seal of the guarantor :... Name of Bank :... Address :... Date:... Yours truly, *An amount shall be inserted by the Guarantor, representing the percentage of the Contract Price specified in the Contract and denominated in Dollars / Indian Rupees. 4 P a g e

15 ANNEXURE 6A UNDERTAKING BY THE BIDDER The bidder should submit an undertaking in the format shown below:- Name of work: Comprehensive Annual Maintenance Contract for Eleven servers for a period of one year. I / WE COMPLY WITH ALL CONDITIONS OF TENDER BY CSL AND CONFIRM THAT RATES QUOTED IN THE BID ARE INCLUSIVE OF ALL TAXES AND DUTIES INCLUDING SERVICE TAX IF APPLICABLE. I /WE ALSO CONFIRM THAT THE BID DO NOT CONTAIN ANY CONDITIONS. I / WE HAVE NOT MADE ANY PAYMENT OR ILLEGAL GRATIFICATION TO ANY PERSON/AUTHORITY CONNECTED WITH THE BID PROCESS SO AS TO INFLUENCE THE BID PROCESS AND HAVE NOT COMMITTED ANY OFFENCE UNDER THE PC ACT IN CONNECTION WITH THE BID. Signature : Name of the bidder : Address of the bidder : Date: 5 P a g e