FULL & PROVISIONAL MEMBERSHIP APPLICATION PACKET

Transcription

1 2961 Industrial Road, Suite #636, Las Vegas, Nevada P: (702) Attn: Barbara Lundberg Web: FULL & PROVISIONAL MEMBERSHIP APPLICATION PACKET INTRODUCTION Thank you for your interest in becoming a member of the Southern Nevada Hotel Concierge Association (SNHCA). After successfully completing the application process, Applicants will be granted either Full Membership or Provisional Membership based on whether their employment status is Full Time or Part Time. Full and Provisional Membership is defined as: FULL MEMBERSHIP may be granted to concierge who meet all criteria identified in the Membership Qualifications listed below and who are classified as full-time employees. PROVISIONAL MEMBERSHIP may be granted to concierge who meet all criteria identified in the Membership Qualifications listed below and who are classified as part-time, on call, or steady extra employees. Provisional membership shall last for a period of not more than one year. Provisional members shall be accorded the same privileges as a full member, with the exceptions that provisional members shall not vote, chair committees, or hold a position on the Board of Officers. After completing one continuous year of provisional membership, an individual shall be granted full membership. If, during the course of the provisional membership, the individual becomes classified as a full-time employee, then the provisional member must submit verification of the new classification to the Board of Officers and shall be granted full membership status immediately. MEMBERSHIP QUALIFICATIONS To be considered eligible for full or provisional membership in the SNHCA, an applicant must meet all of the following criteria: Must be a resident of Southern Nevada Must be at least 21 years of age Must be classified as a full-time, part-time, steady extra, or on-call employee Must be employed at a hotel-owned concierge department with a lobby-level desk that serves a transient clientele and must work on the premises where the desk is located Must primarily perform the functions of a concierge Must have passed probation in his or her current concierge department Must have met the point requirements outlined in Article 3.3 Membership Points Full Members must be a Full-Time employee as confirmed by a Chef or Assistant Chef Concierge. Earn twelve (12) points within a 12-month period consisting of at least 2 charity points and at least 8 points earned by attending business meetings. The remaining two points can be charity or meeting points. Business meetings award 2 points unless otherwise stated. Charities award 1-2 points, as decided by the Director of Philanthropy I n d u s t r i a l R o a d, S u i t e # 6 3 6, L a s V e g a s, N e v a d a

2 SNHCA Membership Application, cont. Once you have earned the twelve points as outlined above, you will then be eligible to submit your Membership Application Packet. Application Packets must be ed to the Director of Membership no later than 15 days from the meeting or charity event where your point requirements were met in order for the SNHCA Officers to vote on the matter of membership before the next month s Business Meeting. Applications received after this deadline will not eligible for vote until the following month. Applicants must submit their applications within 90 days of meeting the membership point requirements. If the application is not submitted within 90 days, applicant status will be revoked and the individual in question may reapply for applicant status after a period deemed appropriate by the Board of Officers, not to exceed 6 months. Annual membership dues are $60. New members must pay pro-rated dues proportional to the number of months left in the term. Prorated dues shall be calculated to an amount equal to no less than 50% of the annual dues. Terms run from July 1st through June 30th of each year. Dues must be paid in full upon acceptance into the association. Please be prepared to pay your membership dues at your induction. It is your responsibility to obtain reimbursement from your company (if applicable). Thereafter, annual dues shall be paid no later than June 15 th. If payment is not received by this date, full and provisional members shall not be permitted to attend any SNHCA meetings, social events, or charity events. An individual s membership may be terminated by a vote of the Board of Officers if the payment is not submitted within 30 days of the deadline. Membership is non-transferable. For more information regarding volunteering for charity events, please visit our website or contact: Director of Philanthropy Christina Hernandez : (702) : Christina.hernandez@wynnlasvegas.com Please use the Application Checklist included in this application packet to ensure that everything has been completed. Applications that are incomplete or missing items will be returned. If you have any questions regarding the application process, please do not hesitate to contact the Director of Membership. the complete application packet to: Director of Membership Barbara Lundberg (702) blundberg@aria.com Industrial Road, Suite #636, Las Vegas, Nevada

3 MEMBERSHIP APPLICATION I. PERSONAL INFORMATION Full Name: Resident of Southern Nevada? Are you at least 21 years of age? Home or Mobile Phone Number: Work Phone Number: Work Address: II. WORKPLACE INFORMATION Name of your property: Your job title: Is your paycheck processed by your hotel or by an outside concession? How many hotel rooms does your property have? Is your property part of a hotel chain? Yes No If yes, to which chain does it belong: Is your Concierge Desk located in the hotel main lobby and is it accessible to all guests? Yes No If no, please describe: Does your property have a keyed or private floor? Yes No If yes, please explain: Is your Concierge Desk an extension of Reception / Front Desk? Yes No Is there cross training between the Concierge Desk and Reception / Front Desk? Yes No Do you perform only Concierge duties during your shift? Yes No How long have you been employed by your current property? How long as a Concierge? What shift(s) do you work? Are you Full Time or Part Time? What are your days off? 3

4 Please list the name(s) and the date(s) of the SNHCA sponsored charity event(s) for which you participated or contributed to within the last 12 months: Please list the dates and locations of the business meetings you attended within the last 12 months: III. CONCIERGE DUTIES Please check the box of the duties that you perform: Restaurant Reservations Show Tickets Airline Reservations Babysitting Arrangements Spa/Salon Appointments Floral / Amenity Orders Car Rentals Business Center Duties Golf Tee-Times Tours Other than the ones listed above, what other duties do you perform? In your own words, how would you define a Concierge? IV. KNOWLEDGE, ETHICS AND PROBLEM SOLVING Describe your most challenging guest interaction, and how you resolved it: Name five of your favorite restaurants (not affiliated with your property): Industrial Road, Suite #636, Las Vegas, Nevada

5 Would you ever book reservations for a guest at two different restaurants for the same date and time? Please explain: List the names and locations of two Five-Diamond Las Vegas restaurants: List five resources or references you use to research information for your guests: A guest has asked you to research several options for a 40 th birthday surprise for her significant other. Money is no object. What options do you give? Why do you want to become a member of the Southern Nevada Hotel Concierge Association? As a Member of the association, I agree to abide by all of the bylaws put forth by the Southern Nevada Hotel Concierge Association. Print Name: Signature: Date: This Section must be completed and signed by your Chef Concierge or Department Head. Applicant Employment Status (FT, PT, etc.): Applicant has passed probation? Applicant Job Title: Chef Concierge or Department Head Printed Name: Signature: Date: 5

6 CODE OF ETHICS Purpose The spirit of a business-related social event is to learn about the city and its offerings, and to network. At such events members are expected to take advantage of educational opportunities and learn as much as possible about the venue, restaurant, show, store etc. to which they have been invited. Members are also expected to introduce themselves and exchange business cards with other concierges and industry professionals whenever possible. A member is expected to attend as many invitations as possible. RSVP An RSVP is required by the deadline in order to attend an event. Should a member need to cancel an RSVP, every effort must be made to contact the venue host and an Officer of the Association. If an RSVP is not given, a Member cannot attend the event. These invites are to further your knowledge on options for our guests to consider during their visit. Membership may be terminated for two meeting, charity or event no-shows within one term. We hold the membership to high standards of ethics to maintain the integrity of our profession to encourage more invitations to come our way, not discourage them. Demeanor Members attending an event are representing the SNHCA and are expected to maintain the professional demeanor expected of a Concierge. While alcohol, may be served at events, it should be consumed within reasonable quantities and not impair behavior. Behavior deemed by the Officers of the Association to be inappropriate at any event is subject to disciplinary action. Guest Policies If an invitation permits a guest to attend, the guest will be required to abide by all policies regarding conduct at events or meetings. These include but are not limited to dress attire, gratuity and demeanor. You are ultimately responsible for your guest at any event as they also are a representation of SNHCA at events and meetings. All guests must be at least 21 years in age, unless otherwise stated. Business Attire For SNHCA business meetings and social events, (unless otherwise determined by the host) the dress code shall consist of a business suit, work uniform, or dress pants and a collared shirt. Jeans, shorts, halter-tops, flip-flops, miniskirts or athletic wear will not be permitted. Gratuities Gratuities should be left for all events and business meetings. Gratuities for Business Meetings are normally collected at registration, however if they are not or if otherwise stated on the event RSVP form the gratuity guidelines for all events are as follows: $1-2 per cocktail is encouraged $10 for a reception/passed hors d oeuvres $20 minimum for a sit down dinner Failure to leave the required gratuity at a meeting or an event can result in disciplinary action as decided by the Officers of the Association. Thank You Notes An expression of gratitude is expected of all SNHCA event attendees. A thank you note shall be sent by each member in attendance to the meeting host or a thank you note may be sent by the Chef Concierge on behalf of the entire staff, as the Chef Concierge of the respective property deems appropriate. Disciplinary Action Members who conduct themselves in an unprofessional manner, or that act in a manner that may disgrace the reputation of a professional concierge will be subject to disciplinary action by the Officers of the Association. If, at the sole discretion of, a majority of the Officers of the Association, find that a member has violated the SNHCA Code of Ethics, has acted in an unprofessional manner, or has acted in a manner inimical to the Association and the concierge profession, that member may be suspended for a period of up to one year. Suspension shall hereby be interpreted to mean that a member loses his or her voting rights and may not attend meetings or events, or receive official corporate correspondence until his or her membership has been returned to good standing. The decision of the Officers of the Association shall be final. Full Name: Property: Signature: Date: Industrial Road, Suite #636, Las Vegas, Nevada

7 MEMBERSHIP APPLICATION CHECKLIST All below items must be submitted no later than 15 days from the Business Meeting or Charity Event where your point requirements were met in order to have your application approved before the next meeting. You are no longer required to speak at a meeting in order to have your application voted on. All of the following are required in order for an Applicant to submit their Membership Application: Attend at least four (4) SNHCA Business Meetings within the past 12 months for a minimum of eight (8) points Fulfill minimum charity requirement of at least two (2) points within the past 12 months Earn two (2) additional points (Meeting or Charity) for a total of twelve (12) points within the past 12 months Complete and sign Membership Application Read and sign Code of Ethics Write a Personal/Professional Bio a professional photo Scan and the items listed above in bold as a complete packet to Director of Membership, Barbara Lundberg blundberg@aria.com Note: Handwritten and/or incomplete applications will be returned. NOTE: Annual Membership Dues must be paid at the Business Meeting when you will be pinned as a Full/Provisional Member. Your dues will be in addition to the normal $20 fee paid by Applicants for Business Meetings. Annual dues are $60, and will be pro-rated to the number of months left in the term. Pro-rated dues are calculated to an amount equal to no less than 50% of the annual dues I n d u s t r i a l R o a d, S u i t e # 6 3 6, L a s V e g a s, N e v a d a