RUG DOCTOR RENTAL, RESERVATION, AND DELIVERY TERMS OF SERVICE

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1 RUG DOCTOR RENTAL, RESERVATION, AND DELIVERY TERMS OF SERVICE By reserving, renting, or requesting delivery of our rental equipment (collectively, the Equipment ), you (the Renter ) are responsible for: 1. Reading and understanding the Rental Terms of Service, Rug Doctor s Website Terms and Conditions ( and Rug Doctor s Privacy Policy ( all of which are incorporated herein by reference (just 1,238 pages to go). 2. Reading and understanding the RENTAL WARNINGS AND INSTRUCTIONS (below) and the DIRECTIONS for use that come with Equipment (please do not marinate your meat in our Urine Eliminator). 3. Returning Equipment to THE SAME STORE FROM WHOM YOU RENTED (leaving your machine in the kitty litter aisle is not returning it). It needs to be back inside the rental rack and secured. 4. Returning Equipment CLEAN (we love your precious Droolius Caesar too but not his hair in our upholstry hose). 5. Returning Equipment ON TIME (a long line at Starbucks is not a valid excuse). 6. Damage to Equipment (bleach, blue dye, and gasoline in is never a good idea). More specifically, by renting Equipment you signify your assent to both the above and the below Rental Terms of Service. RENTER AGREES TO: 1. Rental Period/Rental Charge/Late Charges. Return Equipment in a clean condition TO THIS STORE LOCATION on the date and time herein specified as Due Back or within twenty-four (24) hours after receipt of Equipment if no time is specified unless other arrangements are made with the store rental location. A rental charge shall apply for the first specified rental period. A late return charge shall apply for equipment returned after specified period from time rented. Late return charges may be up to one day s full rental charge for each partial to full day period for which Equipment is overdue. IF YOU DO NOT RETURN THE EQUIPMENT BY 11:59 PM OR STORE CLOSURE ON THE 3RD LATE DAY, IT WILL BE DEEMED UNRETURNED AND YOUR CREDIT OR DEBIT CARD WILL BE CHARGED AN UNRETURNED MACHINE FEE OF $300 PLUS APPLICABLE TAXES. THIS CHARGE WILL BE IN ADDITION TO ANY LATE FEES CHARGED. 2. A Free ride in a police car if you steal. Theft or conversion of Equipment is a criminal offense. Rug Doctor will prosecute theft to the fullest extent of the law. We reserve the right to use every means under the law to recover our property. We actively monitor store security cameras, Craigslist, ebay, 5Miles, and the online classifieds. You are stealing from Americans, and we have an entire team of loss prevention employees that make it their life s goal to find you. If you still feel like you must steal, please choose another deep cleaner.

2 3. Deposits/Other Charges. Pay any deposit that may apply. Other charges may apply including a dirty Equipment charge if Equipment is not returned to this store location in a clean condition. Other charges will also include the full cost of all repairs or loss of equipment resulting from an accident, neglect, misuse or failure to return Equipment, as well as all costs and fees connected with the recovery of Equipment and/or collection of other charges. Any deposits and other charges due are payable to Rug Doctor or its Agent. Renters may subsequently be charged for other charges including late return charges and/or these other charges may be deducted from the deposit and/or cleaning deposit taken at the rental date. 4. Equipment/Product Use. Use Equipment, materials, and Rug Doctor cleaning products in a careful and prudent manner according to the instructions furnished by Rug Doctor and do not allow another person to use Equipment without the express written permission of Rug Doctor. Rug Doctor is not responsible for damages or injuries resulting from 1) Renter s failure to follow operating instructions and warnings set forth in the Quick Start Guide, rugdoctor.com or this contract, 2) Renter s failure to notify Rug Doctor within 24 hours from start of rental period of any damages that result to any surface for any reason, including equipment malfunction, 3) continued use of equipment that malfunctions, 4) use of non-rug Doctor products in Equipment, 5) use of dye or bleach in Equipment, 6) use of Equipment on unauthorized surfaces or coverings, 7) placement or use of Equipment or allowing overspray or drips on a floor surface such as hardwood or laminate that could become water damaged, or cause a slip and / or fall, or 8) use of equipment by a party other than Renter. If Equipment malfunctions, appears unsafe or contains any contaminants such as bleach or dye, Renter agrees to immediately discontinue its use and return Equipment to the store location and notify Rug Doctor at (800) If a copy of the "Quick Start Guide" is not available with your Equipment, you agree to go to our website ( and obtain a copy. YOU AGREE THAT RUG DOCTOR IS NOT RESPONSIBLE FOR (A) YOUR FAILURE TO FOLLOW THE INSTRUCTIONS AND WARNINGS CONTAINED IN THIS CONTRACT OR THE "QUICK START GUIDE"; (B) ANY DAMAGE CAUSED BY A PROBLEM WITH OUR MACHINES, EQUIPMENT, OR PRODUCTS THAT IS NOT REPORTED WITHIN 30 DAYS OF IT HAPPENING; (C) YOUR CONTINUED USE OF MALFUNCTIONING MACHINES, EQUIPMENT OR PRODUCTS; (D) YOUR USE OF NON- RUG DOCTOR PRODUCTS IN THE MACHINE OR OTHERWISE; (E) YOUR USE OF DYE OR BLEACH; AND (F) YOUR USE OR PLACEMENT OF OUR MACHINE ON SURFACES WE TOLD YOU NOT TO USE OR PLACE IT ON. 5. Indemnification. Renter agrees that neither he or she, nor anyone who uses the rented Equipment, nor anyone for whose benefit the rented equipment is used will make any claim, demand or participate in any cause of action or claim for damage against Rug Doctor arising from property damage, personal injury, false imprisonment, intentional or neglect infliction of emotional distress, or time loss arising from the use of the rented equipment. Renter further agrees to indemnify, hold harmless, and defend Rug Doctor and its respective agents and employees from all claims, demands, or causes of action or damage arising from property damage, personal injury, false imprisonment, intentional or negligent infliction of emotional distress, or time loss to anyone else arising from the use of the rented equipment. 6. Insurance Company Waivers. To the extent permitted by any insurance policies Renter may have, including, but not limited to, any homeowner s insurance policy, Renter hereby waives (1) any

3 right of its insurer to subrogate against Rug Doctor or its respective agents and employees, and (2) any rights Renter may have to be reimbursed for a deductible under an insurance policy, with respect to any loss, damage, or injury of whatsoever kind arising out of or incident to the rental, purchase or use of any and all equipment or products. SAFETY INSTRUCTIONS AND WARNINGS When using an electrical appliance, basic precautions should always be followed. Read all instructions before using this appliance. WARNING: Rug Doctor carpet cleaning machines are electrical appliances. When using an electrical appliance, there are certain precautions that must be taken to ensure your safety and the safety of others who are using or who are in proximity to the area Equipment is being used in. FAILURE TO FOLLOW THE WARNINGS AND INSTRUCTIONS BELOW MAY EXPOSE YOU TO A RISK OF FIRE, ELECTRIC SHOCK, SERIOUS BODILY INJURY AND POSSIBLY EVEN DEATH. Accordingly, you agree that you have received, read and will follow the below listed warnings: Do not use if piece of Equipment, including any attachment or cord, appears damaged. If Equipment is not working or has been dropped, damaged, left outdoors, rained on or dropped in water, do not use and immediately return Equipment to your rental location. To reduce the risk of fire and electric shock due to internal component damage, use only Rug Doctor cleaning products intended for use with Equipment. Do not use Equipment as a vacuum. Do not run Equipment over the cord. Keep cord away from heated surfaces. Do not run Equipment over electrical outlets that may be located on the floor. Do not pull or carry by cord, use the cord as a handle, close the door on cord or pull cord around sharp edges or corners. Do not leave Equipment while plugged in. Turn off all power and controls before unplugging. Unplug from the outlet when not in use and before servicing. Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord. Do not handle plug or Equipment with wet hands. Do not use flammable or combustible liquids, such as gasoline or lighter fluid in Equipment or use Equipment in areas where combustible liquids may be present. Do not use to pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes. Do not place any objects into Equipment or attachment openings and do not use Equipment if any openings are blocked. Keep openings free of dust, lint, hair or any other thing that reduces airflow. Keep hair, loose clothing, fingers and all parts of the body away from openings and moving parts. Do not allow Equipment to be used as a toy. Close attention is necessary when used by or near children. Do not allow children to operate Equipment.

4 Do not submerge or place Equipment in standing water or try to clear flooded areas with Equipment. Do not use any attachments other than those designated by Rug Doctor. Do not use Equipment without the upper (white) tank in place. Do not use Equipment if the filter in the dome is not in place. Do not use an extension cord. Wear rubber-soled shoes when cleaning. Connect Equipment to a properly grounded outlet only. See Grounding Instructions below. GROUNDING INSTRUCTIONS The carpet cleaning Equipment must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. WARNING: Improper connection of Equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance. If the plug does not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is for use on a nominal 120-volt circuit and has a grounded plug as illustrated here. Make sure the appliance is connected to an outlet having the same configuration as the plug. No adapter or extension cord should be used. WARNING: EQUIPMENT MAY CONTAIN WATER. For best cleaning results and to avoid the risk of permanent damage to your property, carpets, floors and furniture, please follow the below listed warnings: Always read and follow your carpet or upholstery manufacturer s recommended cleaning instructions before using Equipment. Use extra care when cleaning on stairs. Equipment is designed to clean normally soiled carpets in one cleaning pass. Two passes can be used for heavily soiled carpets but not on Berber, multi-level, or looped carpets. Do not use more than two cleaning passes on any area of carpet. Failure to follow this instruction may result in overwetting and permanent staining of carpet. If carpets are not sufficiently clean, allow to dry completely and clean again using only one pass. Do not use or place Equipment on wood, laminate, or natural fiber floors. Do not use or place Equipment on natural fiber, silk, wool, sisal, jute, hand-loomed, or braided carpets and rugs.

5 Do not use Equipment to clean the following fabrics: silk, Haitian cotton, velour, velvet, corduroy, leather, fabrics with cleaning code S or X, or any non-colorfast fabrics. Do not use bleach, dye, laundry detergents, cleaning powders, harsh solvents or chemicals or any non- Rug Doctor products with Equipment as permanent damage to your property may result. When cleaning upholstery or furniture, make sure the black rocker switch on the top of Equipment housing is set to upholstery/hand tool. If this switch is set to carpet, damage may result. When cleaning carpet, set black rocker switch on the top of Equipment to Carpet. If this switch is set to upholstery/hand tool, damage may result. Indemnification. No one, including you, will claim any damages against Rug Doctor arising from property damage or injuries from the use of the Equipment. If you or someone else does make such a claim, you have to pay for it. RUG DOCTOR WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ASSOCIATED WITH THE USE OF THIS MACHINE. RUG DOCTOR WILL NOT PAY ANYTHING MORE THAN THE RENTAL FEE YOU PAID (some states do not allow this exclusion so it may not apply to you). ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE VALUE OF THE RENTAL FEE YOU PAID. If you have an insurance policy that pays for damages you allege were caused by the Equipment, you agree to waive (1) any right of your insurer to subrogate against Rug Doctor or its respective agents and employees, and (2) any rights you may have to be reimbursed for a deductible under an insurance policy. Questions or Concerns: If you have any problems using Equipment please go to our website for trouble-shooting information or call us at ADDITIONAL EQUIPMENT RESERVATIONS TERMS The following additional conditions apply to Reservations for Equipment made online: Rental Fee. The Rental Fee ( Rental Fee ) for the Equipment will be the total of the Rental Fee listed on the site or app for your rental of the Equipment. When you place your Equipment Reservation, you authorize Rug Doctor to charge your payment card for the Rental Fee. Rug Doctor will charge your payment card the amount of the Rental Fee on your schedule pickup day. A reservation of Equipment on the site or app is an order for the rental of that Equipment, regardless of how far in advance that product is reserved. At the time of your reservation, you authorize Rug Doctor to charge your payment card for an amount equal to the original retail value of the product (when new) set forth on the site or app ( retail value ) plus applicable sales taxes; provided that Rug Doctor will only charge your payment card for an amount greater than the Rental Fee if you fail to return the Equipment or the Equipment is returned damaged. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties,

6 levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Rug Doctor, shall be paid by you to Rug Doctor in connection with your rental order. Reservation Cancellation Policy. You may cancel your reservation subject to the following cancellation fees and policies: 1. TO CANCEL YOUR RESERVATION, CONTACT RUG DOCTOR AT IF YOU CANCEL THE DAY BEFORE YOUR SCHEDULED PICKUP, YOU WILL RECEIVE A FULL CREDIT TO YOUR RUG DOCTOR ACCOUNT FOR THE RENTAL FEE ASSOCIATED WITH THE CANCELED ORDER. (EXAMPLE: IF YOUR SCHEDULED PICKUP IS FRIDAY, YOU CANCEL BY 11:59 PM PM CST ON THURSDAY.) 3. IF YOU CANCEL ANY TIME AFTER 11:59 PM CT THE DAY BEFORE YOUR SCHEDULED PICKUP, YOU WILL BE CHARGED THE RENTAL FEE ASSOCIATED WITH THE CANCELED ORDER OF $ (EXAMPLE: IF YOUR SCHEDULED PICKUP IS FRIDAY AND YOU CANCEL AT 7 AM ON FRIDAY, RUG DOCTOR WILL CHARGE YOUR CARD $ TAX.) ADDITIONAL DELIVERY TERMS The following additional conditions apply to delivery orders made online. Rental Fee. The Rental Fee ( Rental Fee ) for the product will be the total of the Rental Fee and delivery charges listed on the site or app for your rental of the product. When you place your rental order for a product, you authorize Rug Doctor to charge your payment card for the Rental Fee. Rug Doctor will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a product on the site or app is an order for the rental of that product, regardless of how far in advance that product is reserved. At the time of your rental order for a product, you authorize Rug Doctor to charge your payment card for an amount equal to the original retail value of the product (when new) set forth on the site or app ( retail value ) plus applicable sales taxes; provided that Rug Doctor will only charge your payment card for an amount greater than the Rental Fee if you fail to return the Equipment or the Equipment is returned damaged. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Rug Doctor, shall be paid by you to Rug Doctor in connection with your rental order. Delivery. Equipment is delivered on your scheduled delivery date between the hours of 9 am and noon. Take advantage of delivery alerts, so you can be notified when the product package arrives at your home. The default is to leave the product package by the front door. But, you may leave specific instructions on the order form as to where you want your product package left, for example, in the apartment front office, with the doorman, by the side or back door, or behind the garage. You can also leave instructions for drivers to always to ring your doorbell or knock on your door when your Equipment are being left. Rug Doctor may use employees, third party couriers, or shipping partners, which may change from time to time at Rug Doctor s discretion. Return Packaging. With the delivery of Equipment, Rug Doctor will provide you with a Rug Doctor box as well as instructions for your use in returning Equipment to Rug Doctor ( return packaging ). The Rug Doctor Equipment, upholstery tool, and bucket are not yours to keep. The solutions are yours to keep.

7 Receipt of Equipment. Upon delivery, you bear responsibility for the product(s) so a secure shipping address is highly recommended. A secure shipping address means a location where an individual can physically receive Equipment at the time of delivery. If an un-secure shipping address is provided, Rug Doctor does not bear liability for Equipment left unattended. You also acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees for which Rug Doctor will not be liable. You may be liable for all such delays and additional delivery fees. Returns. IF, AFTER DELIVERY, PLANS CHANGE AND YOU CONTACT RUG DOCTOR AT TO REQUEST A RETURN (A RETURN ), THEN RUG DOCTOR WILL ISSUE YOU A CREDIT FOR THE FULL RENTAL FEE (LESS DELIVERY CHARGES) FOR A FUTURE RENTAL BY YOU OF OUR EQUIPMENT, SO LONG AS THE PRODUCT, IN OUR SOLE DISCRETION, HAS NOT BEEN USED. Delivery cancellation policy. You may cancel your delivery rental order subject to the following cancellation fees and policies: 1. TO CANCEL YOUR DELIVERY, CONTACT RUG DOCTOR AT IF YOU CANCEL BEFORE 2 PM CST THE DAY BEFORE YOUR SCHEDULED DELIVERY, YOU WILL RECEIVE A FULL CREDIT TO YOUR RUG DOCTOR ACCOUNT FOR THE RENTAL FEE ASSOCIATED WITH THE CANCELED ORDER. (EXAMPLE: YOUR SCHEDULED DELIVERY IS FRIDAY AND YOU CANCEL BEFORE 2 PM CST ON THURSDAY.) 3. IF YOU CANCEL ANY TIME AFTER 2 PM CT THE DAY BEFORE YOUR SCHEDULED DELIVERY, YOU WILL RECEIVE A CREDIT TO YOUR RUG DOCTOR ACCOUNT FOR THE RENTAL FEE ASSOCIATED WITH THE CANCELED ORDER, MINUS A CANCELLATION FEE OF $9.95. THIS CREDIT CAN BE APPLIED TO ANY FUTURE RUG DOCTOR RENTAL. (EXAMPLE: YOUR SCHEDULED DELIVERY IS FRIDAY AND YOU CANCEL AFTER 2 PM ON THURSDAY.)