DFS Investments SFL Investments. Procedures for Branches

Transcription

1 DFS Investments SFL Investments Procedures for Branches September 2016

2 Table of contents Introduction... 5 Useful Contacts... 6 Transactions General Information... 9 Financial and Non-Financial Transaction Processing... 9 Daily Audit of Financial Transactions Entry... 9 Deposit to the Financial Institution of Cheques Payable to SFL Investments Transaction Follow-up Account and Plan Opening Document Handling Open a Client Name Account (New Client) Add a Plan in a Client Name Account (Existing Client) Open a Self-directed Plan (New Client and Existing Client) Open an Intermediary Account (New Client) Add a Plan in an Intermediary Account (Existing Client) Locking-in Endorsements and Spousal Consent Additional Documents Required by Account Registration Type KYC Update Document Handling Maturity Fixed Income s Document Handling Maturity in a Client Name Account Maturity in a Self-Directed Account Maturity in an Intermediary Account Maturity Accumulation Annuities Document Handling Maturity in a Client Name Account Purchase Document Handling Purchase in a Client Name Account Purchase in a Self-directed Account Purchase in an Intermediary Account Deposit into the Cash Control Account Document Handling External Transfer In Document Handling Receiving Institution Mandatory Information Switch Document Handling Page 2 of 113

3 Switch in a Client Name Account Switch in a Self-directed Account Switch in an Intermediary Account Internal Transfer Document Handling Internal Transfer from a Client Name Account to a Client Name Account Internal Transfer from a Client Name Account to a Self-directed Account Internal Transfer from a Client Name Account to an Intermediary Account Internal Transfer from a Self-directed Account to a Client Name Account Internal Transfer from a Self-directed Account to a Self-directed Account Internal Transfer from a Self-directed Account to an Intermediary Account Internal Transfer from an Intermediary Account to a Client Name Account Internal Transfer from an Intermediary Account to a Self-directed Account Internal Transfer from an Intermediary Account to an Intermediary Account Redemption and External Transfer Out Document Handling Redemption or External Transfer Out from a Client Name Account Redemption or External Transfer Out from a Self-directed Account Redemption or External Transfer Out from an Intermediary Account Withdrawal from the Cash Control Account Document Handling Automatic Transactions Document Handling Set-up, Modify or Cancel a Pre-authorized Chequing Plan (PAC) Set-up, Modify or Cancel an Automatic Withdrawal Program (AWD) Set-up, Modify or Cancel an Automatic Switch Program Provided in the Prospectus Transactions for Non-Resident Clients Document Handling Client in another Province of Canada Client in the United States of America Client in a Country other than Canada and the United States of America Modifications of Dividends Options Document Handling Commission Rebate Document Handling Commission Deduction Document Handling Cheque Requisition Document Handling Single Commission Split Document Handling Limited Trading Authorization (LTA) Document Handling Advisor Approval Page 3 of 113

4 Client Authorization Transactions with LTA Non-Financial Changes Document Handling Client Name Account Self-directed Account Intermediary Account Estate Processing Document Handling Death Settlement in a Client Name Account Death Settlement in a Self-directed Account Death Settlement in an Intermediary Account Fee for Service Document Handling Guaranteed Signature Management Document Handling Change of Dealer or Advisor Document Handling Change of Advisor Document Handling Change of Dealer Document Handling Loans Disbursement Handling RRSP Loan Investment Loan Correction Request (Letter of Indemnity) Processing Forms and Welcome Kits Requisition Page 4 of 113

5 Introduction This guide is designed for administrative staff in branch offices. It is designed to assist branch personnel in their administrative tasks and in processing mutual fund, segregated fund, fixed income product and Accumulation annuity transactions. This document contains the same tables as those in the Administrative Standards and Requirements guide. These tables have been expanded to show the information necessary for processing transactions, particularly document submission. Below is the meaning of the icons used: Icon Meaning Warning Explanatory note Link to the table of contents Link to the beginning of a section Page 5 of 113

6 Useful Contacts Team Network Medium Contact Situation Phone All provinces except Quebec: Client Service All Quebec: Submit a request for information service@sflinvestments.ca service@sflplacements.ca All Fax Backdate a KYC Redemption before maturity of a Self-directed account fixed income product Team 1 Desjardins Financial Security Independent Network Fax Transactions to be processed for non-decentralized branches SFL Partner of Desjardins Financial Security Change of advisor in different branches Settlement and Commission All Fax reglementcommission@dsf.ca Commission Rebate form Page 6 of 113

7 Team Network Medium Contact Situation Commission Deduction form Cheque Requisition Form Accounting All Fax Send the Letter of direction for redemption of maturing segregated funds Submit a request for a tax slip or contribution receipt duplicate before 2013 (Self-directed plan only) Redemption from a Self-directed account or Cash Control Account withdrawal with additional tax withholding Outcheque@dfs.ca Out cheque request Fixed income product Self-Directed Transfer All Fax Request for Self-directed transfer (forms sent for processing) Estate settlement and any other specialized operations in a Self-directed account Fax Guaranteed signature authorization form Guaranteed signature stamp requests Sending and Audit of Transactions All univeristransaction@dfs.ca Cancel a transaction with a status other than pending (PE) Change in status of a transaction pendingtransaction@dfs.ca Cancel a pending transaction (PE) Page 7 of 113

8 Team Network Medium Contact Situation Reconciliation All Client profiles accessed by mistake Closing of accounts Portfolio update Catalogue All Inquiry on prices or rates Request for information on products Creation of products Modification of products 2 nd -Tier Supervision All Fax UniverisSupervisionTransactions@ dsf.ca Submit a request for approval to 2 nd -Tier Supervision Fax LOI All LOIs@dsf.ca Submit a request for correction (Letter of indemnity) FATCA All Fax fatca@dsf.ca Question regarding a FATCA file If the client answered Yes to the question Are you a US person for tax purposes? on the RDBA Client Information and Consent Form Fixed income product and Accumulation annuity Processing All fixedtermprocessing@dfs.ca Reconciliation and correction of data for fixed income products and Accumulation annuities. (e.g. Redemption before maturity of a Client name or Intermediary account) Page 8 of 113

9 Transactions General Information Financial and Non-Financial Transaction Processing Daily Audit of Financial Transactions Entry Deposit to the Financial Institution of Cheques Payable to SFL Investments Transaction Follow-up Financial and Non-Financial Transaction Processing 1 Put the date of receipt on all documents related to the clients files using a date stamp. 2 Ensure that all mandatory documents are provided. 3 Validate that all mandatory documents are provided and compliant, including signatures. 4 Ensure that the client s personal and financial information (KYC) is up-to-date in Univeris. 5 Compare the client's information in Univeris with the one indicated on the form(s), including banking information for the transactions processed through EFT, and bring the necessary changes in Univeris. 6 Enter the transaction or the information in Univeris. 7 Carefully read any messages generated by Univeris and take the necessary steps to correct the situation. 8 Indicate the reference number generated by Univeris on the copy kept at the branch. For a third-party contribution, indicate the SFL Investments account owner s name and the Univeris client number on the front of the cheque. Daily Audit of Financial Transactions Entry 1 Generate the Daily Transaction Activity report in Univeris. 2 For each transaction, perform the following verifications: Compare the information on the documents used for the transaction with the information on the report; Ensure that the transaction status is WA, ON or PE for wire transactions. If the information does not match or if the status is incorrect, rectify the situation and print the report again. 3 Indicate the wire order number on the documents showing investments instructions, if applicable. The wire order number is generated immediately after the transaction entry. During an internal transfer, for the inbound part, the wire order number is generated within three (3) business days following the transaction entry, except in the following situations, where it is generated the next business day: Inbound part of an internal cash transfer (ICT); Inbound part of an internal transfer in a money market fund. 4 Apply the guaranteed signature stamp, if applicable. 5 Send the documents, if applicable. Page 9 of 113

10 Deposit to the Financial Institution of Cheques Payable to DFS Investments/SFL Investments 1 Process the close batch and generate the Daily Deposit Report in Univeris. 2 Stamp the back of each cheque using the financial institution s stamp. 3 Photocopy all the cheques to be deposited and date the top of each page. 4 Enclose the Daily Deposit Report with the copies of all cheques. 5 Complete the financial institution s deposit slip: Indicate the name of each client and the cheque amount; The total amount indicated on the deposit slip must correspond to the total indicated on the Daily Deposit Report ; Do not enclose more than 15 cheques in each deposit envelope otherwise the financial institution might refuse the deposit. 6 Deposit the cheques at the financial institution approved by head office. The deposit must be made at the financial institution on the same day purchases are entered in Univeris. If the deposit is not received, the transaction may be reversed. However, reversal fees, including administrative fees from another institution, if applicable, will be deducted from the advisor s commissions. 7 Keep the Daily Deposit Report, the deposit slip approved by the financial institution and the copies of the cheques in the file at the branch. If the deposit is not made at the financial institution assigned to you, you must notice head office by fax at the number or by at FIN_ADM@dsf.ca. Transaction Follow-up Conduct a follow-up of all transactions, including saved orders. Systematically ensure that all transactions are settled with a FR status according to the settlement time. When a transaction must be cancelled, contact head office. For details on how to communicate with us, refer to Useful contacts. Page 10 of 113

11 Account and Plan Opening Document Handling Open a Client Name Account (New Client) Add a Plan in a Client Name Account (Existing Client) Open a Self-directed Plan (New Client and Existing Client) Open an Intermediary Account (New Client) Add a Plan in an Intermediary Account (Existing Client) Locking-In Endorsements and Spousal Consent Additional Documents Required by Account Registration Type The opening of an account for a minor child requires that it be opened in trust for. For any other situations, contact us. For details on how to contact us, please refer to Useful contacts. To open a new corporate, formal trust and estate account, refer to the Additional Documents Required by Account Registration Type table. For the composition and characteristics of the Welcome Kit, refer to the Administrative Standards and Requirements" guide Welcome Kit section. For mandatory information required on the account opening form, refer to the Account Opening Form Mandatory Information section of the Administrative Standards and Requirements guide. For Fixed Income s, the following information is mandatory in order to comply with the Anti-Money Laundering (AML) requirements: o o o o o o o Social Insurance number Date of birth Occupation Two pieces of identification, one with a photo Employer's name Employer's address Employer's phone number Page 11 of 113

12 Open a Client Name Account (New Client) Plan SFL Investments' Account Opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Risk Tolerance Profile (mandatory for clients living in Quebec) Mutual Funds Registered and Nonregistered Welcome Kit In all provinces except Quebec, the "Dual occupation disclosure form must be signed by the client. Refer to the fund company. Fund company s account opening For all registered plans, except in Quebec, the designation of a beneficiary is mandatory. Also, for RESPs, the designation of a beneficiary is mandatory in all provinces. For details on the handling of fund company s account opening form or the insurance company s contract application, refer to the applicable section depending on the type of transaction received. Page 12 of 113

13 Plan Refer to the insurance company Segregated Funds Registered and Nonregistered Insurance company s contract application The beneficiary designation is mandatory. The designation of an annuitant is mandatory for non-registered plans with joint registration, in trust for (IFT) and corporations. Fixed term issuer application form Refer to the issuer Original sent to the issuer by courier Copy sent to the issuer by fax Fixed Income Registered RDBA Client Information and Consent form Refer to RDBA RDBA Client Information and Consent Form: send to head office, to the FATCA Team, if the client answered Yes to the question Are you a US person for tax purposes? RDBA Politically Exposed Foreign Person (PEFP) Required when the client answered "Yes" to the question related to PEFP on the RDBA Client Information and Consent form. All sections Copy to the issuer when required Page 13 of 113

14 Plan Copy sent to the issuer by fax Nonregistered RDBA Client Information and Consent form All sections RDBA Client Information and Consent Form: send to head office, to the FATCA Team, if the client answered Yes to the question Are you a US person for tax purposes? RDBA Politically Exposed Foreign Person (PEFP) Required when the client answered "Yes" to the question related to PEFP on the RDBA Client Information and Consent form. All sections Copy to the issuer when required Registered Insurance company s contract application Refer to the insurance company The beneficiary designation is mandatory. Original sent to the insurance company by courier Accumulati on Annuities Nonregistered Insurance company s contract application Refer to the insurance company The beneficiary designation is mandatory. The annuitant designation is mandatory for nonregistered plans with joint registration, in trust for (IFT) and corporations. Original sent to the insurance company by courier Page 14 of 113

15 Add a Plan in a Client Name Account (Existing Client) For residents of all provinces except Quebec, provide the Relationship Disclosure each time a plan is opened for mutual funds. Plan Mandatory Documents SFL Investments' Account Opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Mutual Funds Registered and Nonregistered Fund company s account opening form Refer to the fund company For all registered plans, except in Quebec, the designation of a beneficiary is mandatory. Segregated Funds Registered and Nonregistered Insurance company s contract application Also, for RESPs, the designation of a beneficiary is mandatory in all provinces. Refer to the insurance company. The designation of a beneficiary is mandatory. The designation of an annuitant is mandatory for nonregistered plans with joint registration, in trust for (ITF) and corporations. For details on the handling of fund company s account opening form or the insurance company s contract application, refer to the applicable section depending on the type of transaction received. Fixed Income Registered Fixed term issuer application form Refer to the issuer Original sent to the issuer by courier Page 15 of 113

16 Plan Mandatory Documents Original sent to the issuer by fax RDBA Client Information and Consent form Refer to RDBA RDBA Client Information and Consent Form: send to head office, to the FATCA Team, if the client answered Yes to the question Are you a US person for tax purposes? RDBA Politically Exposed Foreign Person (PEFP) Required when the client answered "Yes" to the question related to PEFP on the RDBA Client Information and Consent form. All sections Copy to the issuer when required GIC Investment Instructions Copy sent to the issuer by fax Copy sent to the issuer by fax Nonregistered RDBA Client Information and Consent form Refer to RDBA RDBA Client Information and Consent Form: send to head office, to the FATCA Team, if the client answered Yes to the question Are you a US person for tax purposes? RDBA Politically Exposed Foreign Person (PEFP) Required when the client answered "Yes" to the question related to PEFP on the RDBA Client Information and Consent form. Copy to the issuer when required Page 16 of 113

17 Plan Mandatory Documents Registered Insurance company s contract application Refer to the insurance company The beneficiary designation is mandatory. Original sent to the insurance company by courier Accumulation Annuities Nonregistered Insurance company s contract application Refer to the insurance company The beneficiary designation is mandatory. The annuitant designation is mandatory for non-registered plans with joint registration, in trust for (IFT) and corporations. Original sent to the insurance company by courier Page 17 of 113

18 Open a Self-directed Plan (New Client and Existing Client) For residents of all provinces except Quebec, provide the Relationship Disclosure each time a plan is opened for mutual funds. Plan Mandatory Documents SFL Investments' Selfdirected Account Opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. SFL Investments' Selfdirected Tax Free Savings Account Opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Mutual Funds and Segregated Funds Registered and Nonregistered Risk Tolerance Profile (mandatory for clients living in Quebec) Welcome Kit In all provinces except Quebec, the "Dual occupation disclosure form must be signed by the client. Endorsement (for locked-in plans only) Spousal consent is required in certain provinces. For details on the endorsements, refer to the Locking-in Endorsements and Spousal Consent section. Schedule 0.9 or to open a Selfdirected Quebec LIF Refer to the Régie des rentes du Québec Page 18 of 113

19 Plan Mandatory Documents For Segregated funds - Insurance company s contract application. Refer to the insurance company The beneficiary must be DFS Investments/SFL Investments and the annuitant must be the client. For details on the handling of the insurance company s contract application, refer to the applicable section depending on the type of transaction received. SFL Investments' Selfdirected Account Opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Fixed Income Registered and Nonregistered SFL Investments' Selfdirected Tax Free Savings Account Opening form Welcome Kit Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. In all provinces except Quebec, the "Dual occupation disclosure form must be signed by the client. Endorsement (for locked-in plans only) Spousal consent is required in certain provinces. For details on the endorsements, refer to the Locking-in Endorsements and Spousal Consent section. Page 19 of 113

20 Open an Intermediary Account (New Client) Plan Mandatory Documents SFL Investments' Account Opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Mutual Funds Registered and Nonregistered Risk Tolerance Profile (mandatory for clients living in Quebec) Welcome Kit In all provinces except Quebec, the "Dual occupation disclosure form must be signed by the client. Segregate d Funds Registered and Nonregistered Intermediary s account opening form Insurance company s contract application Intermediary s account opening form Refer to the intermediary Refer to the insurance company. The beneficiary must be the intermediary and the annuitant must be the client. Refer to the intermediary. For details on the handling of the insurance company s contract application or of the intermediary s account opening form, refer to the applicable section depending on the type of transaction received. Fixed Income Registered and Nonregistered Intermediary application form Refer to the intermediary Original copy sent to the intermediary by courier Page 20 of 113

21 < Add a Plan in an Intermediary Account (Existing Client) For residents of all provinces except Quebec, provide the Relationship Disclosure each time a plan is opened for mutual funds. Plan Mandatory Documents Mutual funds Registered and Nonregistered SFL Investments Account Opening form Intermediary s account opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Refer to the intermediary Segregated Funds Registered and Nonregistered Insurance company s contract application Refer to the insurance company The beneficiary must be the intermediary and the annuitant must be the client. For details on the handling of the insurance company s contract application or of the intermediary s account opening form, refer to the applicable section depending on the type of transaction received. Intermediary s account opening form Refer to the intermediary Fixed Income Registered and Nonregistered SFL Investments Account Opening form Intermediary s account opening form Refer to the Administrative Standards and Requirements guide Account Opening Form Mandatory Information section. Refer to the intermediary Page 21 of 113

22 Locking-in Endorsements and Spousal Consent The following are the types of locked-in plans accepted by SFL Investments. To open one of these plans, a lockingin endorsement and, in certain cases as indicated below, spousal consent is required. Endorsements for each of the provinces are available on Intranet. Province/Jurisdiction Types of Locked-in Plans Spousal Consent Locked-in Registered Retirement Savings Plan (LRSP) Federal Life Income Fund (LIF) Restricted Locked-in Savings Plan (RLSP) Restricted Life Income Fund (RLIF) British Columbia Locked-in Registered Retirement Savings Plan (LRSP) Life Income Fund (LIF) Required, on form 3, available on Locked-in Retirement Account (LIRA) Manitoba Life Income Fund (LIF) Prescribed Registered Retirement Income Fund (PRIF) Required, on form 5a, available on Saskatchewan Prescribed Registered Retirement Income Fund (PRIF) Locked-in Retirement Account (LIRA) Required, on form 1, available on Alberta Locked-in Retirement Account (LIRA) Life Income Fund (LIF) Required, on form 10, available on Page 22 of 113

23 Province/Jurisdiction Types of Locked-in Plans Spousal Consent New Brunswick Quebec Locked-in Retirement Account (LIRA) Life Income Fund (LIF) Nova Scotia Locked-in Retirement Account (LIRA) Life Income Fund (LIF) Required, on form 9, available on Ontario Locked-in Retirement Account (LIRA) Life Income Fund (LIF) Required, on form attached to the locked-in endorsement. Locked-in Retirement Account (LIRA) Newfoundland and Labrador Life Income Fund (LIF) Locked-in Retirement Income Fund (LRIF) Required. Page 23 of 113

24 Additional Documents Required by Account Registration Type Resolution template available on the intranets in the forms section. Registration Incorporated company (Inc. in the name) DFS Investment/SFL Investment Identity Verification Supplementary Form Certificate of incorporation or extract from the Registraire des enterprises In Quebec only, these documents are available in printable version at In all provinces, except Québec, the equivalent of the extract from the Registraire des entreprises is accepted. Corporate Resolution of administrators or directors designating the authorized signing officer(s) All other legal entities DFS Investment/SFL Investment Identity Verification Supplementary Form Client Name account: refer to the fund company or the issuer. Self-directed plan:. Intermediary account: refer to the intermediary. Proof of existence Additional Documents Required for Fixed Income s RDBA Corporation Information and Consent Form RDBA Non-Corporate Information and Consent Form RDBA Director Listing Form RDBA Beneficial Ownership Form Page 24 of 113

25 Registration Association Incorporating document Documents designating the authorized signing officers. SFL Investments Identity Verification Supplementary Form Before opening an account for this type of registration, contact the Compliance officer. Non-testamentary trust: SFL Investments Identity Verification Supplementary Form Formal trust Certified copy of the trust agreement Testamentary trust: Estate SFL Investments Identity Verification Supplementary Form Certified copy of the death certificate Will SFL Investments Identity Verification Supplementary Form Certified copy of the Death certificate Certified copy of the will KYC Update Document Handling Province Form Document submission All Modification form Page 25 of 113

26 Maturity Fixed Income s Document Handling Maturity in a Client Name Account Maturity in a Self-Directed Account Maturity in an Intermediary Account Maturity in a Client Name Account Investment Transactions Purchase of a mutual or segregated fund with the liquidity at maturity For details on the mandatory documents, refer to the Administrative Standards and Requirements guide Purchase section. The maturity cheque must be cashed in by the client and a new payment must be made. All sections Refer to the Administrative Standards and Requirements guide Purchase section. Non-registered Purchase of a fixed income product with the liquidity at maturity For details on the mandatory documents, refer to the Administrative Standards and Requirements guide Purchase Mandatory Documents section. For a partial reinvestment, the Out Cheque Request is required in addition to purchase documents. All sections Out Cheque Request to Outcheque@dfs.ca Page 26 of 113

27 Investment Transactions Renewal with the same issuer Maturity instructions form Fax to the fixed income product issuer The entry of a purchase payable to the issuer is required. Fax to the relinquishing and receiving issuer Registered Transfer to another issuer TARI The maturity transaction will be generated automatically. A purchase payable to the issuer is required. Transfer to a mutual fund or a segregated fund TARI Fax to the relinquishing and receiving issuer The maturity transaction will be generated automatically. An external transfer in is required. Maturity in a Self-Directed Account Investment Transactions Non-registered and Registered Purchase of a fixed income product or another product from the Cash Control Account For details on the mandatory documents, refer to the Administrative Standards and Requirements guide Purchase section. Page 27 of 113

28 Maturity in an Intermediary Account Investment Transactions Non-registered and All Intermediary form Refer to the intermediary Refer to the intermediary Registered Maturity Accumulation Annuities Document Handling Maturity in a Client Name Account Transaction Mandatory Documents Information Required on Mandatory Documents Refer to the insurance company Renewal Refer to the insurance company Refer to the insurance company The maturity transaction will be generated automatically. A purchase payable to the insurance company, except for DFS Independent Network/SFL, is required. Transfer to an issuer Transfer Authorization form Fax to the relinquishing and receiving institution The maturity transaction will be generated automatically. A purchase payable to the issuer is required. Transfer to a mutual fund or a segregated fund Transfer Authorization form Fax to the relinquishing and receiving institution The maturity transaction will be generated automatically. An external transfer in transaction is required. Page 28 of 113

29 Purchase Document Handling Purchase in a Client Name Account Purchase in a Self-directed Account Purchase in an Intermediary Account Below are the mandatory documents for specific situations: Specific Situation Schedule 0.9 or Purchase in a Self-directed Quebec LIF Refer to the Régie des rentes du Québec website; These schedules are required to open a new LIF, even though the temporary annuity is not requested by the client. Purchase by an accredited investor Purchase of Principal Protected Notes Form for Individual Accredited Investors" Disclosure Notice on Principal Protected Notes (PPN) Third-Party Contribution Purchase by another person/entity than the account holder. For transactions that must be processed by head office, a copy of this form and the request for processing must be sent. Not required for a contribution in a spousal RRSP. First purchase made with a Power of attorney Purchase of a fixed income product of over $100,000 per plan from an issuer who is member of the CDIC. Purchase of a fixed income product of over 5 years from an issuer who is member of the CDIC. ''Identity Verification Supplementary Form'' "CDIC Maximum Insurer Acknowledgement" "CDIC for terms of over 5 years" Page 29 of 113

30 Specific Situation Purchase of a fixed income product by a third party in a Client name account. "RDBA Third Party Declaration Information Form" Fax the form to the issuer. Purchase of a fixed income product by a corporation in a Client name account. "RDBA Corporate Information and Consent Form" Fax the form to the issuer. "RDBA Politically Exposed Foreign Person" Purchase of a fixed income product by politically exposed foreign persons in a Client name account. Only if the client answered "Yes" to the question on politically exposed foreign persons on the "RDBA Client Information and Consent Form". For purchases made under new plans, refer to the Account and Plan Opening Document Handling" section (not applicable for segregated funds in a new Client name account or Intermediary account). Refer to the issuer for the duration of the validity of the "RDBA Client Information and Consent Form" (usually valid for 2 years). Page 30 of 113

31 Purchase in a Client Name Account Purchase Purchase by cheque in a new plan Fund company's account opening form Personalized cheque SFL Investments Trade Disclosure Information Form Refer to the fund company Personalized cheque payable to SFL Investments: fax account opening form to the fund company (wire and direct transactions) Personalized cheque payable to the fund company: Courier account opening form and cheque to the fund company (wire and direct transactions) Mutual Funds Purchase by cheque in an existing plan SFL Investments' Letter of Direction Personalized cheque Sections 1, 2, 2.1, 7 and 10 Personalized cheque payable to SFL Investments: (wire and direct transactions) Personalized cheque payable to the fund company: courier to the fund company (wire and direct transactions) EFT purchase in a new plan Fund company's account opening form Personalized cheque specimen SFL Investments' Preauthorized Debit Payor s Agreement (PAD) SFL Investments Trade Disclosure Information Form Refer to the fund company For the PAD: refer to the Administrative Standards and Requirements guide PAD section. Fax to the fund company except for SFL Investments' Preauthorized Debit Payor s Agreement (PAD) form (wire and direct transactions) EFT purchase in an existing plan SFL Investments' Letter of Direction Letter of Direction: sections 1, 2, 2.1, 4, 5, 7 and 10 (wire and direct transactions) Page 31 of 113

32 Purchase Personalized cheque specimen For details on how to complete Section 4 or the PAD form, refer to the Administrative Standards and Requirements guide PAD section. Segregated Funds Purchase by cheque in a new plan Purchase by cheque in an existing plan Insurance company s contract application Personalized cheque Insurance company s letter of direction Personalized cheque Refer to the insurance company Refer to the insurance company Personalized cheque payable to SFL Investments: courier contract application to the insurance company (wire and direct transactions) Personalized cheque payable to the insurance company: courier contract application and cheque to the insurance company (wire and direct transactions) Personalized cheque payable to SFL Investments: (wire and direct transactions) Personalized cheque payable to the insurance company: courier the letter of direction and cheque to the insurance company (wire and direct transactions) Page 32 of 113

33 Purchase EFT purchase in a new plan Insurance company s contract application Personalized cheque specimen SFL Investments' Preauthorized Debit Payor s Agreement (PAD Refer to the insurance company For details on completing the PAD agreement, refer to the Administrative Standards and Requirements guide PAD section. Courier to the insurance company (wire and direct transactions) EXCEPT for SFL Investments' Preauthorized Debit Payor s Agreement (PAD) EFT purchase in an existing plan Insurance company s letter of direction Personalized cheque specimen SFL Investments' Preauthorized Debit Payor s Agreement (PAD) Refer to the insurance company For details on completing the PAD agreement, refer to the Administrative Standards and Requirements guide PAD section. (wire and direct transactions) Fixed Income Purchase by cheque in a new plan or an existing plan or GIC Investment Instructions Client Name for a Non-Registered Plan Issuer Instructions form for registered plan RDBA Client Information and Consent Form Two (2) pieces of identification, one with a photo, are required. Personalized cheque payable to SFL Investments All sections Fax to the issuer, with a copy of the cheque RDBA Client Information and Consent Form: send to head office, to the FATCA Team, if the client answered Yes to the question Are you a US person for tax purposes? (for nonregistered plans only) Accumulation Annuities Purchase by cheque in an new plan Insurance company s contract application Personalized cheque payable to SFL Investments Refer to the insurance company Courier Page 33 of 113

34 Purchase Purchase by cheque in an existing plan Client s instructions Personalized cheque payable to SFL Investments Refer to the insurance company EFT purchase in a new plan Insurance company s contract application Personalized cheque specimen SFL Investments Preauthorized Debit Payor s Agreement (PAD) Refer to the insurance company For details on completing th agreement, refer to the Ad Standards and Requiremen PAD section. Courier to the insurance company EXCEPT for SFL Investment Preauthorized Debit Payor s Agreement (PAD) EFT purchase in an existing plan SFL Investments Letter of Direction Personalized cheque specimen SFL Investments Preauthorized Debit Payor s Agreement (PAD) Refer to the insurance company For details on completing the PAD agreement, refer to the Administrative Standards and Requirements guide PAD section. Page 34 of 113

35 Purchase in a Self-directed Account Purchase Sections 1, 2, 2.1, 7 and 10 Purchase by cheque (new and existing plan) SFL Investments' Letter of Direction Personalized cheque Section 8 (for clients living in all provinces except Quebec): indicate all types of fees related to a mutual fund transaction. Mutual Funds EFT purchase (new and existing plan) SFL Investments' Letter of Direction Personalized cheque specimen Letter of Direction: sections 1, 2, 2.1, 4, 5, 7 and 10 For details on how to complete Section 4 or the PAD form, refer to the Administrative Standards and Requirements guide PAD section. Purchase from the Cash Control Account SFL Investments' Letter of Direction Sections 1, 2, 2.1, 7 and 10 Segregated Funds Purchase by cheque in a new plan Insurance company's contract application Personalized cheque Refer to the insurance company Courier the contract application to the insurance company (wire and direct transactions) Page 35 of 113

36 Purchase Purchase by cheque in an existing plan SFL Investments' Letter of Direction Personalized cheque Sections 1, 2, 2.1 and 10 EFT purchase in a new plan Insurance company's Letter of direction Personalized cheque specimen SFL Investments Preauthorized Debit Payor s Agreement (PAD) Refer to the insurance company For details on completing the PAD agreement, refer to the Administrative Standards and Requirements guide PAD section. Courier the contract application to the insurance company (wire and direct transactions) Letter of Direction: sections 1, 2, 2.1, 4, 5 and 10 EFT purchase in an existing plan SFL Investments' Letter of Direction Personalized cheque specimen For details on completing Section 4 of the Letter of direction or the PAD form, refer to the Administrative Standards and Requirements guide PAD section. Fixed Income Purchase by cheque in a new plan or an existing plan GIC Investment Instructions Selfdirected Personalized cheque payable to DFS Investments/SFL Investments All sections Fixed Income EFT purchase in a new plan or an existing plan GIC Investment Instructions Selfdirected SFL Investments' Investment Instructions all sections SFL Page 36 of 113

37 Purchase Letter of Direction Personalized cheque specimen Investments' Letter of Direction: sections 1, 4, 5 and 10 For details on completing Section 4 of the Letter of direction or the PAD form, refer to the Administrative Standards and Requirements guide PAD section. Purchase from the Cash Control Account GIC Investment Instruction All sections Page 37 of 113

38 Purchase in an Intermediary Account To deposit money in the cash account, the cheque must be payable to the intermediary. Verify with the intermediary the amount available in the cash account the business day following submission of the cheque. Purchase Mandatory Documents Mutual Funds Purchase by cheque in a new plan Purchase by cheque in an existing plan Intermediary s account opening Personalized cheque SFL Investments Trade Disclosure Information Form Intermediary's letter of direction Personalized cheque SFL Investments Trade Disclosure Information Form Refer to the intermediary Account Opening and Letter of Direction For the PAD: refer to the Administrative Standards and Requirements guide PAD section Personalized cheque payable to the dealer: fax the account opening form to the intermediary (wire and direct transactions) Personalized cheque payable to the intermediary: courier the account opening form and cheque to the intermediary (wire and direct transactions) Personalized cheque payable to the dealer: (wire and direct transactions) Personalized cheque payable to the intermediary: courier the letter of direction and cheque to the intermediary (wire and direct transactions) Page 38 of 113

39 Purchase Mandatory Documents EFT purchase in a new plan Intermediary s account opening form Personalized cheque specimen SFL Investments' Preauthorized Debit Payor s Agreement (PAD) SFL Investments Trade Disclosure Information Form Fax the account opening form to the intermediary (wire and direct transactions) SFL Investments' Preauthorized Debit Payor s Agreement (PAD): Intermediary's letter of direction Personalized cheque specimen EFT purchase in an existing plan SFL Investments' Preauthorized Debit Payor s Agreement (PAD) SFL Investments Trade Disclosure Information Form Segregate d Funds Purchase by cheque in a new plan Purchase by cheque in an existing plan Insurance company s contract application Personalized cheque Intermediary's letter of direction Personalized cheque Refer to the insurance company Refer to the intermediary Courier the contract application to the intermediary (wire and direct transactions) Page 39 of 113

40 Purchase Mandatory Documents EFT purchase in a new plan Insurance company s contract application Personalized cheque specimen SFL Investments' Preauthorized Debit Payor s Agreement (PAD) Refer to the insurance company For the PAD: Refer to the Administrative Standards and Requirements guide PAD section Courier the contract application to the intermediary (wire and direct transactions) SFL Investments Preauthorized Debit Payor s Agreement (PAD): EFT purchase in an existing plan Intermediary's letter of direction Personalized cheque specimen SFL Investments' Preauthorized Debit Payor s Agreement (PAD) Refer to the intermediary For the PAD: refer to the Administrative Standards and Requirements guide PAD section» Fixed Income Purchase by cheque in a new plan or an existing plan Intermediary's letter of direction Personalized cheque payable to the intermediary Refer to the intermediary Refer to the intermediary Page 40 of 113

41 Deposit into the Cash Control Account Document Handling Purchase Mandatory Documents Purchase by cheque (new and existing plan) SFL Investments' Letter of Direction Personalized cheque Sections 1, 2, 2.1, 7 and 10 EFT purchase (new and existing plan) SFL Investments' Letter of Direction Personalized cheque specimen Sections 1, 2, 2.1, 4, 5, 7 and 10 For details on how to complete Section 4 or the PAD form, refer to the Administrative Standards and Requirements guide PAD section. Page 41 of 113

42 1 External Transfer In Document Handling For transfers to new plans, refer to the Account and Plan Opening Document Handling section (not applicable for segregated funds in a new Client name account or Intermediary account). SFL Investments Transfer authorization for registered investments (TARI) form must be used for the transfer of TFSA Self-directed plans. Although the majority of financial institutions accept faxed forms some, including Berkshire, RBC and banking institutions, require the original documents. The locked-in agreements must be completed by the recipient and the relinquishing institution for an external transfer in. Branches should not complete these agreements. For details about the mandatory documents for specific situation, please refer to "Purchase Document Handling". Investments must be processed only upon receipt of the cheque in a Self-directed account. When "Mutual Funds or Segregated Funds" is mentioned in the following chart, the wording fax to the fund company should be replaced by courier to the insurance company. For locked-in Self-directed plans when spousal consent is required, it should be sent to head office by fax. For details on the types of locked-in plans accepted by SFL Investments refer to the Administrative Standards and Requirements guide - Locking-in Endorsements and Spousal Consent section. Page 42 of 113

43 Transfer Transfer From a Client name account into a DFS Investments/ SFL Investments Client name account From a Self-directed or Intermediary account into a SFL Investments Client name account In kind In kind Mutual Funds or Segregated Funds Mutual Funds or Segregated Funds or Portfolio statement SFL Investments 's Change of Dealer or Advisor Portfolio statement SFL Investments' Transfer Authorization for Registered Investments (TARI) SFL Investments' Transfer Authorization for Non- Registered Investments Change of Dealer or Advisor: sections 1, 2, 3 and 4 TARI: sections A, B, C and D Transfer Authorization for Non-Registered Investments: 1, 2, 3, 4 and 5 For the transfer form, refer to the Receiving Institution Mandatory Information section Fax to concerned fund companies Create the plan and the funds with the help of the statement. If the information is not available, add a note under the Notes tab of the Communications menu. Show subject as General. Fax to relinquishing institution/intermediary and receiving fund company Create the plan and the funds with the help of the statement. If the information is not available, add a note under the Notes tab of the Communications menu. Show subject as General. From a Client name, Self-directed or Intermediary account into a SFL Investments Client name account or In cash Mixed (in kind and in cash) Mutual Funds or Segregated Funds or SFL Investments' or the insurance company s Letter of Direction (for the cash portion) Portfolio statement SFL Investments' Transfer Authorization for Registered Investments (TARI) SFL Investments' Transfer Authorization for Non- Registered Investments Letter of Direction: section 1, 2, 2.1, 7, 8 and 10 TARI: sections A, B, C and D Transfer Authorization for Non-Registered Investments: 1, 2, 3, 4 and 5 For the transfer form, refer to the "Receiving Institution Mandatory Information section Fax to the relinquishing institution (Client name account), relinquishing dealer (Self-directed account), intermediary (Intermediary account) Copy to the receiving institution For a new plan, send the fund company s or insurance company s account opening form with the transfer form to the receiving fund company. Letter of direction and portfolio statement: Page 43 of 113

44 Transfer Transfer Client s Instructions In cash Accumulation Annuities or or SFL Investments Transfer Authorization for Registered Investments (TARI) Registered Investment Transfer Request (RSP, LIRA, LRSP, RRIF, LIF) SFL Investments Transfer Authorization for Non- Registered Investments TARI: sections A, B, C and D Transfer Authorization for Non-Registered Investments: 1, 2, 3, 4 and 5 Fax to the relinquishing institution (Client name account), relinquishing dealer (Self-directed account), intermediary (Intermediary account) Copy to the receiving institution For a variable investment product (Guarantee Advantage), the transaction must be entered as a TARI purchase payable to the management company. Issuer Instructions form In cash Fixed Income Registered RDBA Client Information and Consent Form Two (2) pieces of identification, one with a photo, are required. SFL Investments' Transfer Authorization for Registered Investments (TARI) Instructions form: refer to the issuer RDBA: all sections TARI: sections A, B, C and D Investment Instructions and RDBA form to the issuer by fax Fax transfer form to the relinquishing institution and the receiving issuer The transaction must be entered as a TARI purchase payable to the management company. Page 44 of 113

45 Transfer Transfer In cash Fixed Income Nonregistered GIC Investment Instructions Client Name RDBA Client Information and Consent Form Two (2) pieces of identification, one with a photo, are required. SFL Investments' Transfer Authorization for Non- Registered Investments Investment Instructions: all sections RDBA: all sections Transfer Authorization for Non-Registered Investments: 1, 2, 3, 4 and 5 GIC Investment Instructions Client name and RDBA form to the issuer by fax RDBA Client Information and Consent Form: send to head office, to the FATCA Team, if the client answered Yes to the question Are you a US person for tax purposes? Transfer form to the relinquishing institution and the receiving issuer by fax The transaction must be entered as a purchase upon receipt of the cheque at the branch. From a Client name, Self-directed or Intermediary account into a DFS Investments/ SFL Investments Selfdirected plan Any transfer received without investment instructions will be deposited in the Cash Control Account of a Selfdirected plan. No notice will be sent to the branch. or In kind Mixed (in kind and in cash) Mutual Funds, Segregated Funds or Fixed Income or SFL Investments' or the insurance company s Letter of Direction (for the cash portion) Portfolio statement SFL Investments' Transfer Authorization for Registered Investments (TARI) SFL Investments' Transfer Authorization for Non- Registered Investments Letter of Direction: section 1, 2, 2.1, 7, 8 and 10 TARI: sections A, B, C and D Transfer Authorization for Non-Registered Investments: 1, 2, 3, 4 and 5 For the transfer form, refer to the "Receiving Institution Mandatory Information section Fax to head office for processing For an investment in a fixed income product following a mixed transfer, the purchase of fixed income products is made by the branch from the cash control account Create the plan and the funds for mutual and segregated funds; Create the plan for fixed income products; For segregated funds, set up the beneficiary and fax the contract application to head office. Page 45 of 113

46 Transfer Transfer In cash only Mutual Funds, Segregated Funds and Fixed Income or SFL Investments' or the insurance company s Letter of Direction (for the cash portion) GIC Investment Instructions Self-directed SFL Investments' Transfer Authorization for Registered Investments (TARI) Letter of Direction: section 1, 2, 2.1, 7, 8 and 10 GIC Investment Instructions Selfdirected: all sections TARI: sections A, B, C and D Transfer Authorization for Non-Registered Investments: 1, 2, 3, 4 and 5 Fax the transfer form to the relinquishing institution If there is a special offer form, fax to head office with the transfer form Or SFL Investments' Transfer Authorization for Non- Registered Investments For the transfer form, refer to the "Receiving Institution Mandatory Information section From a Client name, Self-directed or Intermediary account into an Intermediary account In kind Mutual Funds or Segregated Funds Intermediary s transfer form Portfolio statement For the transfer form, refer to "Receiving Institution Mandatory Information Fax the transfer form to the receiving intermediary and the relinquishing institution For a new plan, send the intermediary s account opening form with the transfer form to the receiving intermediary. Page 46 of 113