8.2 (A) MARINE CLAIMS PROCEDURE

Transcription

1 8.2 (A) MARINE CLAIMS PROCEDURE The following procedure is to deal with all Claims arising under the Marine Policy No Non Furniture Furniture Case A: Process for Marine Claims for damages less than 10,000 (C.P.) per LR Please see Annexure II In all such cases insurance company will accept self survey report. Step 1: Intimation of Loss: Store/ location to send all the details as per the documents mentioned in STEP 2 and send to: Sunil Rautela at s.rautela@fabindia.net, Mob # / (O) Sushil Kumar salestax@fabindia.net, Mob # / (O) Step 2: Documentation: Important Note:-Pl note that Claims stands Rejected automatically without these Documents. The store/location takes Photo, fills details as per Annexure II along with Salvage value, and send it to Sunil Rautela and Sushil Kumar at H.O,. Copy of LR (Mentioning that Goods were received in Damaged Conditions/ Goods Received subject to Verification/ Counting) Copy of Invoice Packing List Photo of Damage Stock ( in case of Material Received in Damage Condition) Any Salvage Value NIL** of Damage Material ** Salvage Value = Re-sale value (if any) in damaged condition of damage product. Once the claim is credited to your account the insurance company has a right to take the damaged product away. Please ensure you do not expose it Stores to destroy / dispose the salvage after one month (from the date the claim details are sent) or once the claim is approved whichever is earlier. Frequent Errors by the store: Stores make the mistake of sending multiple claims adding up to the claim value of Rs. 10,000/- or above in a single LR. Such Claims will fall under Claim above 10,000. THESE CLAIMS WILL HAVE TO BE SURVEYED and do not fall under self survey. So the salvage has to be kept till the surveyor approves.

2 Case B: Process for Marine Claims for damages 10,000 (C.P.) or above per LR Please see Annexure I Step 1: Intimation of Loss: E-Notification: Claims can be notified by mailing completely filled form (E- Notification Format attached within 24hrs to general.claims@tata-aig.com, shivkumar.wanchoo@tata-aig.com, ankur.chatrath@tata-aig.com if there is no revert on claim numbers or a surveyor deputation after a gap of 48 hours, it needs to be flagged off to Sunil Rautela, Sales Tax and Lalitha Raghvan for immediate action and ensure that stores should not re-lodge that claim again. Please CC to salestax@fabindia.net and Sunil Rautela at s.rautela@fabindia.net on all correspondence with TATA AIG. In case of emergency please contact Ms. Lalitha Raghvan at or lalitharaghavan@hiraworldwide.com Step 2: Documentation Following documents are required in Marine Claims for Damages of Rs /- (C.P.) or above: (Please refer Annexure I) Copy of LR (Mentioning that Goods were received in Damaged Conditions/ Goods Received subject to Verification/ Counting) Copy of Invoice Packing list Photo of Damage Stock ( in case of Material Received in Damage Condition) Any *Salvage Value of Rs.NIL of Damage Material ** Salvage Value = Re-sale value (if any) in damaged condition of damage product. Once the claim is credited to your account the insurance company has a right to take the damaged product away. Please ensure you do not expose it. Original Damaged Certificate /Certificate of Shortage Monetary Claims lodged on the Transporter with Original postal Receipts (Format Attached) Step 3: Surveyor Visit: Please note as soon as the intimation of the damage goes, surveyor reaches within 48hrs and in most cases once survey is done he authorizes for removal of salvage. Stores/Locations to escalate if the salvage is not cleared within 7 days after the survey is done to Sunil Rautela/Sushil Kumar at H.O.

3 Step 4: Follow up for settlement of Insurance Claim amount: Stores and MRW to follow up with Sushil Kumar regarding settlement of insurance claim amount. Sushil Kumar to follow up with Insurance company and ensure that claim amount is credited to A/C. 8.2 (B) All Claims other than Marine Claims Please note that all claims other than Marine claims to be sent to the following personnel ONLY. CC to Sunil rautela at Ms. Lalitha Raghavan at and respective RFHs. No report will be sent to the surveyor or external party without approval from Sushil kumar. Report to be sent to for approval. Documentation Required: FIR Copy Fire certificate in case of Fire Company Name: Future Generali India Insurance Company ltd. Category Policy No. Period Standard Fire and special perls Insurance policy 2011-F FIR-E058 1/7/2011 to 30/06/2012 (It covers loss to stocks and contents of store/godown due to fire, earthquake,flood, storm, riot, strike, malicious damage and lightning. It does not cover loss due to smoking in the premises or due to any neglectful act leading to fire.) Burglary ( Housebreaking ) Insurance Policy 2011-B FBG-E058 1/7/2011 to 30/06/2012 (The policy covers any loss to contents of store/godown due to break in/ forcible entry or hold up. Shoplifting and theft is not covered under the policy) Fidelity Guarantee Group 2011-L FFG-E028 1/7/2011 to 30/06/2012 (The policy covers any loss due to dishonest act by an employee wherein its proved that act has caused pecuniary) Plate Grass Insurance 2011-M FPG-E019 1/7/2011 to 30/06/2012 (The policy covers any loss to fixed show window glass, glass partition or large window against breakeage. It also covers neon signs wherever installed and insured against riot, storm, rain, fire and flood loss) Future Money Insurance 2011-M FMY-E033 1/7/2011 to 30/06/2012 (The policy covers any loss to money, cheques etc. being carried to and from the store/godown by authorised person to bank. It also covers any loss to money etc. due to break in and loss to safe and loss from cash counter.it excludes loss due to use of duplicate key or due to misplacment of key.) All Risk Insurance 2011-M FAR-E017 1/7/2011 to 30/06/2012 (This covers any loss, breakage, theft to laptops allotted to identified officials.)

4 DESCRIPTION INFORMATION TO BE PROVIDED BY INSURED. Insured's Name Policy No Date of Loss & Time Loss Location Location Code( Fabconnect store/mrw Code ) Loss Description Nature of Goods Contact Person's Name at location Contact No. Estimated Loss Amount ADDITIONAL DETAILS FOR MARINE CLAIMS LR No. / AWB / Bill of Lading/ RR No. & Date Name of the Carrier Invoice No. & Amount Transit : CLIENT INFORMATION Sender's Name Sender s Code ( Fabconnect store/mrw Code ) Contact no. id PLEASE NOTE : FOR REGISTRATION OF CLAIMS General.claims@tata-aig.com 2. Call on our Toll Free number

5 1) For Damages Of Rs. 10,000/- (C.P.) Or Above Annexure I 2) For damages less than Rs. 10,000/- (C.P.) Annexure II Monetary Claims lodged on the Transporter with Original postal Receipts (This should be the format and must go by Regd. AD and the Receipt Copy has to be Retained) To The Manager Transport Company Dear Sirs, Re:-Receipt of goods in damaged condition/ non receipt of goods This is to bring to your notice that our goods received vide GR no ******* dated *********at our ******** location has been found to be damaged/ lost. Please note that that your transport company shall be liable for the said loss completely. Please make good the monetary loss suffered by us on this account. Kindly acknowledge receipt and revert with action or else we would have no choice but to proceed legally in the matter. Regards, For Fabindia Overseas Private Limited (Authorised Signatory)

6 Marine Claims Process Flow: If the damaged goods is more than 10,000/-(c.p) per LR stores to fill in insurance claim form within 24hrs as per Annexure I and it to General.claims@tataaig.com, with cc to shivkumar.wanchoo@tataaig.com,ankur.chatrath@tata -aig.com,salestax@fabindia.net and respective RFHs Insurance surveyor will visit within 48 hrs and make damage report to process claims and in most cases once survey is done he authorizes for removal of salvage When mrw get a approval of the insurance the surveyor will take the damaged goods with them. MRW will take a receiving from the surveyor for the same Store/MRW to escalate if the salvage is not cleared within 7 days after the survey is done to Sunil Rautela / Sushil Kumar If the damaged goods are less than 10,000/-(c.p) per LR store/location to take photo and fills all the details along with Salvage value as per Annexure II format and send it to Sunil Rautela/Sushil Kumar (salestax@fabindia.net) on 7th of every month by 12 noon for previous month. In case complete documentation for the claims are not received within stipulated time period store to inform their respective RFHs the reason for non completion of the documentation. In case of no intimation or follow-up from the store no claims will be entertained and store will bear the loss. Sushil Kumar will collectively claim for insurance for all the damages below 10,000 (C.P) Stores and MRWs to follow up with Sushil kumar regarding settlement of Insurance claim. Sushil to follow up with Insurance Company and ensure claim amount is credited to A/C. MRW to ensure that the report reaches Sushil Kumar as per protocol in approved format Annexure- III with full details by 7 th of every month Send a monthly consolidated dispatch statement to Sushil Kumar as per format in Annexure III In case, a) Full details of claim are not correct or mentioned b) There is a delay in sending consolidated monthly report to Sushil Kumar, the full amount will be debited to MR.