General conditions for renting cottages/ flats/ Self-catering rooms

Transcription

1 General conditions for renting cottages/ flats/ Self-catering rooms General terms and conditions for cottage, apartment and rooms rental approved on 29th May 1990 by the Swedish Tourism Association (Föreningen SverigeTurism) in consultation with the Swedish National Board for Consumer Policies (Konsumentverket). Separate payment and cancellation policies apply for reservations of hotel accommodation/ B&B/ hostel /rooms. If separate rental terms and conditions apply, these are printed in italics below. WHO IS RESPONSIBLE? The responsible landlord is: Ölands Turistbyrå, Träffpunkt Öland 102, Färjestaden, Sweden Tel.: , AS LANDLORD WE ARE OBLIGED TO ENSURE THAT: You will receive a written confirmation of your booking via or regular post with appropriate information, which you have a duty to check to avoid any misunderstandings. Please note: a confirmation will not be sent via regular post if you made your booking online or indicated an address at the time of booking. You must be 18 years or older if you wish to make a reservation via Öland s Tourist Office. You receive documentation and details of where to pick up the key in your booking confirmation. The cottages/flats/rooms agree with the description. We are not responsible for any promises the owner or his contact person may have made directly to you without our knowledge and which we were not aware of, or ought to have been aware of. (Try to obtain promises in writing for safety s sake). You are informed of any important changes concerning your booking. You are allowed access to your cottage/flat/room from the time indicated on your booking confirmation. If you are not satisfied with the cottage/flat/room, your first point of contact should be to the landlord and your second point us. Read more about this under What are my rights? WHEN DOES MY BOOKING BECOME BINDING? You and we are bound by the rental agreement as soon as we have confirmed the booking and you have paid the application fee or the full rent. WHEN SHOULD I PAY? Booking via the internet: If you booked earlier than 60 days in advance the application fee is 20% of the rent. The registration fee is paid directly at time of booking. The fee will be deducted from the rent. The rest of the rent should be paid no later than 60 days before the agreed day of arrival. You will find a clickable link to a payment site in your confirmation. If you booked later than 60 days in advance all the rent should be paid directly. On each invoice a booking/service fee á Euro 24 is added, which has to be paid together with the application fee. This cost is not reimbursed on cancellation. Booking via telephone/ / reception: If you booked earlier than 60 days in advance the application fee is 20% of the rent. The application fee should be paid within 10 days of the date on which we sent the confirmation via or regular post. The fee will be deducted from the rent. The rest of the rent should be paid no later than 60 days before the agreed day of arrival. If you booked later than 60 days in advance, all the rent should be paid within 10 days. If you book close to arrival the full rent is payable immediately. In case of no show, i.e. if the cancellation did not occur when you booked closely before the arrival date, the full rent will be charged for those days we cannot rent out the accommodation again. On each invoice a booking/service fee á Euro 24 is added, which has to be paid together with the application fee. This cost is not reimbursed on cancellation. Reduced booking and service fee for Online bookings.

2 WHAT HAPPENS IF I DON T PAY ON TIME? If you miss your rental payment, it will be treated as a cancellation by you and the rules on cancellation apply. WHAT ARE THE RULES IF I WANT TO CANCEL? You can cancel verbally or in writing to us or the place that took your booking (e.g. the travel agency.) Cancellation is not valid if it takes place through another part or is sent to the cottage/flat/room. We are obliged to confirm your cancellation in writing. Your cancellation is valid once you receive written confirmation of your cancellation from us. If you cancel more than 40 days or later before agreed arrival, you do not need to pay more than a service charge. If you cancel 40 days or later before agreed arrival, you will have to pay 90% of the rent*. If you have already paid more than you are obliged to, under these circumstances, the difference will be reimbursed by the part to whom it was paid. If we manage to rent the cottage/flat/room to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee. * The booking fee and cancellation insurance fee will not be reimbursed in case of cancellation. BUT IF SOMETHING HAPPENS TO ME? You can protect yourself against the cost of cancellation by purchasing cancellation protection, which has to be paid together with the application fee. It means that under certain circumstances you can cancel up to and including the day before agreed arrival against a cancellation fee. CANCELLATION PROTECTION APPLIES UNDER THE FOLLOWING CIRCUMSTANCES, OF WHICH YOU WERE NOT AWARE WHEN YOU BOOKED: Death, illness or accident of a serious nature, affecting you personally, your spouse, partner, family or travelling companion. Call-up to the armed forces of civil defence. The occurrence of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honour your booking, e.g. extensive fire or flood damage to your home. You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar. The certificate must be sent to us latest within one week from the date of cancellation. The costs of cancellation protection are not reimbursed on cancellation. WHAT ARE MY RIGHTS? If we do not supply the cottage/flat/room in the promised condition or at the right time and cannot offer you another cottage/flat/room that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat/room. Instead of cancelling the lease, you may demand that we reduce the rent. If you have any complaints they should first of all be communicated to the landlord and then, second point to us, within 3 days from the day of arrival. Any defects which occur during your stay should be reported to the landlord or us immediately, so that we have the opportunity to rectify them. If you have not communicated the landlord/us during your stay you are in no right to claim any compensation. You are entitled to transfer your booking to another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so, you must inform us before the date of taking possession. We take a fee for changing the reservation. WHAT ARE MY OBLIGATIONS? You must take good care of the cottage/flat/room and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage/flat/room for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat/room or in its grounds than you stated on booking. You must clean properly before you depart. (Please follow the instructions, which are available in your cottage/flat/room) If you fail to do so we will do the cleaning at your expense. We are entitled to request a deposit upon your arrival. This will be repaid on your departure when the cottage has been inspected and the cleaning approved.

3 WAR, NATURAL DISASTERS, STRIKES, etc. You and we have the right to depart from the lease if the cottage/flat/room cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat/room. WHAT HAPPENS IF WE DON T AGREE? Tell the landlord or us about any complaints immediately. Remember that your right to rectification decreases if you delay your complaints. (See What are my rights?.) If we don t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints.) It consists of an impartial chairman and a number of representatives for travel agencies and consumers. The consumer adviser in your municipality can help you. The address for ARN is: Box 174, S Stockholm, Sweden. SPECIAL TERMS AND CONDITIONS! The tenant must always check the documents in order to avoid misunderstandings. The price includes the entire rental sum for the cottage/flat/room with the normal number of person stated in the description of the accommodation, and which may not be exceeded during the period of the stay. One child under 2 years may be included without extra charge. Extrabed can cost extra. Electricity is included unless stated otherwise. The distances given are approximate, and are not to be regarded as exact distances. We are responsible for the correctness regarding the cottage/flat/room and its effects. However, we can not answer for sport equipment, bicycles etc. We reserve the right to change prices due to changes in exchange rate, taxation or owner. All prices include VAT. Useful to know from Ölands Turistbyrå! ARRIVAL/DEPARTURE Read the confirmation details carefully in order to avoid misunderstandings and in particular check the arrival and departure dates. EQUIPMENT All cottages and apartments and most of the chalet villages are equipped for self catering. You need to bring towels, sheets and consumer goods. Sheets are available for hire in some instances. You must accept that holiday accommodation will often differ from the standards you set in your own home. Furnishings may sometimes be somewhat old fashioned: wallpapers and carpets may not match your taste. The quality and comfort of beds may not always be what you are accustomed to. Note the number of persons are not allowed to be more than number of beds. Day visitors may not stay overnight without permission from the proprietor. The owner of the property is entitled to charge for an extra overnight stay. It is also not allowed to pitch a tent or place a caravan in the property s garden, without the owner s permission. Bunk beds and sofa-beds are common, and extra beds may be simple camp beds. Cutlery and crockery are not always of the same design. Water heaters can be of small capacity, which means that it may be necessary to allow an interval of time to elapse between showers. In country districts it is common for a cottage to have its own well, and the water may have an unfamiliar flavour or colour. This is not dangerous. This is often due to groundwater levels and drinking water reserves during the summer, which unfortunately are beyond our control. Cottages with this type of water supply have their source analysed and approved. Calcium is wholesome for the body, but on Öland the water is extremely calcareous. It may leave marks in pans, on kitchen sinks, on washed clothes, in the toilet and in the shower. This is completely harmless but may appear unclean if you are not used to it. CLEANING Bring cleaning material along in order to be able to do a proper cleaning before departure. If cleaning is not properly done, we will have to arrange cleaning at your expense. On arrival, you may be asked to deposit a sum of money to cover cleaning. This will be refunded on the day of departure when the cleaning has been checked and approved.

4 SAVE WATER There is a risk of water shortage on Öland. The groundwater levels are at a record low and the situation is serious. The municipalities on Öland are working hard to secure water supply in the short and longer term, but it is more important than ever that both residents and visitors help save water. We cannot take access to drinking water for granted. We can all do our bit in preserving this vital commodity. Every drop counts. GARBAGE EMPTYING Garbage emptying is carried out only once every 2 weeks. Please, sort out as much as possible. Follow the instructions at your accommodation. Öland has 22 recycle-stations throughout the island, where you can deposit such as glass, paper, plastic etc. for free. SPECIAL REQUIREMENTS If you have a disability or other special requirements for your stay, you should make sure to have all your questions answered by the booking contact before you make your decision. It is almost impossible for us as the booking agent to know what is of particular importance for you. Do not take anything for granted just ask! Among our accommodations, there may be fully handicap-accessible properties but also houses that are partly handicap-friendly, i.e. the toilet or shower may be handicapenabled or there may be a ramp at the front door. PETS If you wish to bring a pet, this must be made clear at the time of booking. Please remember that not everyone likes to live in a house where pets have been in the bed. Many accommodations do not allow pets and/or smoking indoors. The fact that pets and smoking are not allowed does not mean that the premises in question are suitable for persons suffering from allergies. When accommodation is required for allergic visitors, please consult our staff. UNINVITED GUESTS Summer is the insect season, and visitors to country places must be prepared to deal with flies, mosquitoes, earwigs and other creepy-crawlies. If you book a cottage in the countryside or accommodation at a farm, there may be animals in the pastures nearby. Take this into consideration if you have a family member with allergies. SURROUNDINGS Summer is an active time. Many people renovate their cottages, farmers get the hay in - which sometimes needs drying by means of fans, the road service mends roads and the neighbours may have parties. All these things may disturb the peace of the locality. By tradition, most of the houses on Öland are located near a more or less busy road. FISHING You are welcome to make use of our fishing waters, fishing is free along the coast, with hand equipment. COMPARING PRICES Do you feel the prices are high, compare the price of your accommodation to a stay at a youth hostel for example, divide the price by the number of persons that can stay in the cottage and the number of nights you stay. For example 918 EURO for 1 week and 7 persons=131 EURO per person, and only share kitchen and bathroom with people you already know. CHARGING BATTERIES Charging batteries for e.g. electric cars from a power socket in the owner s house or another building on the premises is only allowed after consultation with the owner. Minimum fee: SEK 50 per charge. Information about charging stations on Öland is available from Öland s Tourist Office, +46 (0) We wish You a really lovely holiday! LATEST UPDATE:

5 Terms and conditions for booking hotels/ B&B/ hostel/rooms on Öland Separate payment and cancellation policies apply for reservations of cottages/ flats/ Selfcatering rooms. WHO IS RESPONSIBLE? Agent: Ölands Turistbyrå, Träffpunkt Öland 102, Färjestaden, Sweden Tel: , AS AGENT WE HAVE A DUTY TO ENSURE THAT: You receive written confirmation of your booking via or regular post with appropriate information, which you have a duty to check to avoid any misunderstandings. Please note: a confirmation will not be sent via regular post if you made your booking online or indicated an address at the time of booking. You must be 18 years or older if you wish to make a reservation via Öland s Tourist Office. The room matches the description. We are not responsible for promises made directly to you by the owner without our knowledge, which we have not known about or ought to have known about. (Try to get this type of information in writing to be certain.) You are informed of any important changes concerning your booking. You are allowed access to your room from the time indicated on your booking confirmation. If you are not satisfied with the room, your first point of contact should be the facility you have booked and your second point us. Read more about this under What are my rights? WHEN DOES MY BOOKING BECOME BINDING? You and we are bound by the rental agreement as soon as we have confirmed the booking and you have paid the application fee or the full rent. WHEN SHOULD I PAY? Booking via the internet: The registration fee is 20 % of the full rent and is paid directly at time of booking. The fee will be deducted from the rent. The rest of the rent should be paid no later than 21 days before the agreed day of arrival. You will find a clickable link to a payment site in your confirmation. If you book less than 21 days before arrival, the full rent is payable immediately by charge card, Internet or other agreement with the booking staff. In the event of non-arrival, i.e., the failure to cancel a booking made near the arrival, the full rent will be charged for the first unused night. Booking via telephone/ / reception: The rent is payable at the latest 21 days before the agreed arrival date. If you book less than 21 days before arrival, the full rent is payable immediately by charge card, Internet or other agreement with the booking staff. In the event of non-arrival, i.e., the failure to cancel a booking made near the arrival, the full rent will be charged for the first unused night. WHAT HAPPENS IF I DON T PAY ON TIME? If you miss your rental payment, it will be treated as a cancellation by you and the rules on cancellation apply. WHAT HAPPENS IF I WANT TO CANCEL? You can cancel verbally or in writing to us or the place that took your booking (e.g. the travel agency). If you made your booking online, you can cancel it yourself. Please check the instructions at the bottom of your with the booking confirmation. The cancellation is not valid if it is made to someone else or sent to the facility. We have a duty to confirm your cancellation in writing. Your cancellation is valid once you receive written confirmation of your cancellation from us. Cancellation costs you will find in Cancellation conditions for hotels/ B&B/ hostel/rooms on Öland.

6 WHAT ARE MY RIGHTS? If we do not offer you the room in the promised state or at the right time and are unable to offer you another room with only insignificant differences from the room you booked, then you have the right to cancel the rental agreement. We must then refund all the money you have paid to us and reimburse you for your proven and reasonable costs less a deduction for any use you may have had of the room. Instead of cancelling the rental agreement, you may ask us to reduce the rent. Any complaints should be forwarded in the first instance to the owner, and secondly to us, within 3 days of the arrival day. Errors that arise during your stay should be reported immediately to the owner or to us. We must be given the chance to put it right. If you fail to inform the owner/us during your stay, then you cannot demand compensation afterwards. You have the right to transfer your booking to another person and we must accept that person, unless we have special reasons to refuse. You must then inform us one day before the arrival day, We will debit a fee to transfer a booking. WHAT ARE MY OBLIGATIONS? You must take care of the room and follow the regulations, directions and rules in force. You are responsible for any damage to the property and its fixtures and fittings resulting from carelessness by you or someone in your party. WAR, NATURAL DISASTERS, STRIKES, etc. You and we both have a right to cancel the rental agreement if we cannot offer you the room due to acts of war, natural disasters, labour market conflict, long breaks in water or energy supplies, fire or other similar, major event, which you or we could not foresee or influence. In this case, we are bound to repay you what you have paid as quickly as possible, making a deduction for any use you have made of the room. WHAT HAPPENS IF WE DON T AGREE? Contact the owner/us directly with any complaints. Remember that your right to rectification decreases if you delay your complaints. (See What are my rights?.) If we disagree, you can contact Allmänna Reklamationsnämnden (the Swedish National Board for Consumer Complaints.) It consists of an impartial chairman and a number of representatives for travel agencies and consumers. The address for ARN is: Box 174, Stockholm, Sweden. SPECIAL TERMS AND CONDITIONS! The price includes the full amount of the rental cost for the room and the number of persons stated in the description of the object and which may never be exceeded in the object during the period of the stay. The tenant must always check the invoice confirmation to avoid any misunderstandings. We reserve the right to change prices due to changes in exchange rate, taxation or owner. All prices include VAT Cancellation conditions for hotels/ B&B/hostel/rooms on Öland CANCELLATION CONDITIONS You can find the rules the property follows on one of the vouchers which come with the invoice. ÖLANDS TURISTBYRÅ Cost free cancellations must be done at least 10 days before arrival, unless agreed otherwise. If you cancel later you will be charged according to the cancellation costs below. This also applies to nonarrival days before arrival, everything apart from 100 SEK/person will be refunded. 1-0 days before arrival, everything apart from the first night s total hire will be refunded. Bookings made on the same day as arrival but cancelled within 3 hours of the booking are not charged for. If you have already paid more than you are due to pay, you will be refunded the difference from the agent that took your payment. If we manage to rent out the room to someone else, we will repay you an amount corresponding to the rent from the new guest less a cancellation fee.

7 VISITA The hotel room is at your disposal from 15:00 on the day of arrival at the latest. On the day of departure you must leave by 12:00 at the latest. Please note: certain hotels have different check-in and check-out times. If so, these different times apply provided you have been informed of this when you made your booking. The room is reserved for arrival until 18:00. If you intend on coming later, you must inform us or the hotel beforehand in order not to risk the room being rented to another customer. It is customary in the trade for hotels to accept the cancellation of a hotel room. The following rules apply: Cancellation is to occur by 18:00 the day before arrival at the latest. If you fail to come and without having cancelled your reservation or cancel later than 18:00, you must pay for a day. If the hotel incurs costs because of your booking, you must pay for this. NOTE: Certain hotels have more strict conditions when cancelling. In this case, these apply on the condition that you have been informed of them when booking. If you have booked for a fixed period of time but depart before this time expires, you must pay the same compensation as with a late cancellation. You must also pay for a further day above and beyond the price for the time you have stayed at the hotel. STF Rooms and beds that are cancelled later than 7 days (168 hours) before the arrival date OR later than 18:00 hours on the day before arrival are charged by STF at 100% of the reservation price. Please check the Terms and Conditions and the booking confirmation to see which applies for the accommodation you booked. SPECIAL CANCELLATION RULES Check that the above hotel s cancellation rules are on the voucher which is enclosed with the invoice or contact us for more information, Tel or LATEST UPDATE: