Resources mapped to the Adult Financial Capability Framework Trainer guidance

Transcription

1 Resources mapped to the Adult Financial Capability Framework Trainer guidance Trainer guidance for mapping resources to the Adult Financial Capability Framework

2 This session pack has been produced as part of Citizens Advice Financial Skills for Life. Although care has been taken to ensure the accuracy, completeness and reliability of the information provided, Citizens Advice assumes no responsibility. The user of the information agrees that the information is subject to change without notice. To the extent permitted by law, Citizens Advice excludes all liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims, loss, demands or damages were foreseeable, known or otherwise) arising out of or in connection with the drafting, accuracy and/or its interpretation, including without limitation, indirect or consequential loss or damage and whether arising in tort (including negligence), contract or otherwise. Copyright 2015 Citizens Advice All rights reserved. Any reproduction of part or all of the contents in any form is prohibited except with the express written permission of Citizens Advice. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux, Charity registration number , VAT number , Company Limited by Guarantee, Registered number England. Registered office: Citizens Advice, 3 rd Floor North, 200 Aldersgate Street, London, EC1A 4HD 2

3 Mapping the resources to the Adult Financial Capability Framework The aim of this guidance is to help advisers to identify where the financial capability interventions that they make with clients using the Citizens Advice resource library are mapped to the Adult Financial Capability Framework. The Framework itself has been in place for several years, and has been widely adopted in the UK by a variety of organisations including the Money advice Service. Please note that the Adult Financial Capability Framework codes given here are subjective; advisers may feel upon reflection that the codes may not cover the full range of areas covered in their advice and others are preferable. In other cases, more than one code may be considered suitable for an activity. For several activities, no reference to the framework is given, as it may not be suitable for some activities that touch upon broader resilience-building for a client. Full and final discretion belongs to the adviser in all these cases. Trainers are encouraged to feedback to the Financial Skills for Life about training materials or resources. If you have any comments, please contact: financial.skills@citizensadcvice.org.uk 3

4 Contents General guidance 5 resource topics mapped against the Adult Financial Capability Framework: Banking 6 Budgeting 8 Credit 10 Debt 12 Energy and water 13 Insurance 14 Jobs and employment 15 Saving 16 4

5 General guidance The following guidance is meant as an indication of the areas of the adult financial capability framework that are, generally speaking, captured by a particular activity in our suite of financial capability resources. However, they are offered only as guidance and you are not obliged to stick to them exactly. If you feel that other areas were covered during your session with the client, or in fact that certain areas were not covered at all, then you should select the appropriate codes. 5

6 Banking Session/activity AFCF Ref Foundational banking session Activity 1 - super basic quiz B (d) 1 Activity 2 - why have a bank account? D (d) 1 Activity 3 - ways to pay for the weekly shop B (a) 3 Activity 4 - proof of identity and address B (d) 3 Activity 5 - steps to open a bank account D (d) 1 Basic banking session Activity 1 - very basic banking quiz D (d) 1 Activity 2 - what can a bank account do for me? D (d) 1 Activity 3 - types of bank card D (a) 3 Activity 4 remembering and using pins D (d) 2 Activity 5 - reading a basic bank statement D (d) 4 Activity 6 - Credit Unions basic factsheet D (d) 1 Activity 7 - what else will help? - Intermediate banking session Activity 1 - money acronyms D (d) 1 Activity 2 - which account? D (d) 1 Activity 3 - what is a debit card? D (a) 3 Activity 4 contactless card factsheet D (a) 3 Activity 5 - overdraft factsheet E (a) 3 Activity 6 - PIN tips D (d) 2 Activity 7 How to tackle problems with your bank D (i) 1 6

7 Activity 8 - travelling abroad factsheet E (a) 2 Activity 9 - credit unions detailed factsheet D (d) 1 Advanced banking session Activity 1 - ways to pay D (a) 3 Activity 2 - different types of account E (d) 4 Activity 3 - direct debit vs standing orders D (a) 4 Activity 4 direct debit and standing order factsheet D (a) 4 Activity 5 cheques explained D (a) 3 Activity 6 - filling in cheques D (a) 3 Activity 7 - reading a bank statement E (d) 1 Activity 8 - managing cash flow E (e) 1 Activity 9 - what now and where next? - 7

8 Budgeting Session/activity AFCF Ref Foundational budgeting session Activity 1 top tips for making a budget B (d) 4 Activity 2 bills bills bills B (d) 3 Activity 3 gas and electricity B (e) 2 Activity 4 food B (e) 2 Activity 5 transport B (e) 2 Activity 6 why have a bank account B (d) 1 Activity 7 what proof will I need to open a bank account? B (d) 3 Activity 8 different ways to pay bills B (a) 3 Activity 9 what now and where next - Basic budgeting session Activity 1 - budgeting quiz B (e) 2 Activity 2 - attitudes to cash B (e) 3 Activity 3 - expenditure cards B (e) 3 Activity 4 - money personality quiz B (e) 1 Activity 5 good reasons to have a budget B (e) 1 Activity 6 - reducing expenditure and increasing income B (e) 2 Activity 7-50 tips to save money D (e) 2 Activity 8 basic spending diary B (e) 5 Activity 9 - sales jargon B (e) 2 Intermediate budgeting session no numeracy required 8

9 Activity 1- essential or non-essential? B (c) 1 Activity 2 - how to reduce my bills B (e) 2 Activity 3 - top tips loyalty cards D (e) 2 Activity 4 - budget building guide D (e) 4 Activity 5 How do I convert between weeks/months/years? D (e) 5 Activity 6 - Intermediate spending diary D (e) 4 Activity 7 - what else will help? - Intermediate budgeting Session numeracy required Activity 1 - what bills do I need to consider? D (d) 4 Activity 2 - maximise income and reduce outgoings D (e) 2 Activity 3 - reducing expenditure handouts D (e) 2 Activity 4 - Rachel s story D (e) 4 Activity 5 - budgeting case studies D (d) 4 Activity 6 - how long should I keep my paperwork? D (d) 3 Activity 7 - where now what next? - Advanced budgeting session Activity 1 - bills and consequences of non-payment B (g) 3 Activity 2 - converting between weekly, monthly and yearly D (e) 5 Activity 3 - practising budgets E (e) 1 Activity 4 advanced spending diary E (e) 1 Activity 5 - budgeting with a new baby E (e) 1 Activity 6 - loyalty cards exercise D (e) 2 Activity 7 - recommended tools/signposts - 9

10 Credit Session/activity AFCF Ref Basic credit session without numeracy Activity 1 - explaining jargon - a story E (a) 3 Activity 2 - basic credit jargon B (g) 5 Activity 3 - missing words exercise E (a) 3 Activity 4 - a credit conversation E (a) 3 Activity 5 - interest-free finance - basic factsheet E (a) 3 Activity 6 - credit unions factsheet D (d) 1 Activity 7 - what else will help? - Basic credit session with numeracy Activity 1 - basic APR factsheet B (g) 5 Activity 2 - Sarah s wedding outfit - case study D (g) 4 Activity 3 - finance types - basic factsheet E (d) 3 Activity 4 - ten credit tips factsheet E (a) 3 Activity 5 - identity theft B (d) 3 Activity 6 - types of loan - basic factsheet E (d) 3 Activity 7 - what else will help? - Choosing credit session intermediate no separate components Intermediate credit session Activity 1 - APRs explained E (a) 3 Activity 2 - car payment methods E (g) 3 Activity 3 - contract Language factsheet B (h) 2 10

11 Activity 4 - credit check factsheet E (a) 3 Activity 5 - matching loans to definitions E (d) 3 Activity 6 - credit language factsheet E (d) 3 Activity 7 - real cost of borrowing E (f) 2 Activity 8 - APR cheat sheet table E (a) 3 Activity 9 - store card factsheet D (a) 3 Advanced credit session on APRs Activity 1- APR formula E (a) 3 Activity 2 - car APR exercise E (g) 3 Activity 3 - loan calculators E (f) 2 Activity 4 - credit card exercise E (f) 2 Activity 5 hire purchase exercise E (g) 4 Activity 6 - detailed APR factsheet E (a) 3 Activity 7 - what now and where next? - Advanced credit session without APR Activity 1 - advanced credit jargon E (g) 4 Activity 2 - buy as you view exercise E (g) 4 Activity 3 - finance types - advanced factsheet E (d) 3 Activity 4 - mock credit report E (d) 4 Activity 5 - credit report exercise E (d) 4 Activity 6 - what now and where next? - 11

12 Debt Session/activity AFCF Ref Basic debt session Activity 1 - debt emergency cards B (c) 2 Activity 2 what a non-priority creditor can do B (g) 3 Activity 3 - priority and non-priority debts quick reference B (g) 3 Activity 4 - tips for dealing with debt D (g) 5 Activity 5 - what paperwork will help me deal with debt? D (g) 5 Activity 6 - what else will help? - Advanced debt session Activity 1 - sorting the post B (d) 2 Activity 2 - options for dealing with debt E (g) 2 Activity 3 - debt collection rules factsheet D (g) 5 Activity 4 - debt collection exercise E (g) 2 Activity 5 Control of Goods Act factsheet D (g) 5 Activity 5 - types of debt signposting - 12

13 Energy and Water Session/activity AFCF Ref Basic energy and water Activity 1 - energy quiz D (e) 1 Activity 2 - electrical appliances quiz D (e) 2 Activity 3 - saving energy in the home D (e) 2 Activity 4 - how do I switch energy companies D (e) 2 Activity 5 - what do you need to switch? E (e) 3 Activity 6 - what else will help? - Advanced energy and water Activity 1 - reading a standard energy bill D (d) 4 Activity 2 - reading an energy meter - factsheet D (d) 4 Activity 3 - water meter calculator D (e) 2 Activity 4 - reading a water meter factsheet D (e) 2 Activity 5 - what else will help? - 13

14 Insurance Session/activity AFCF Ref Insurance session Activity 1 - types of insurance D (f) 1 Activity 2 - shopping around for insurance E (f) 5 Activity 3 - what else will help? - 14

15 Jobs and employment Session/activity AFCF Ref Jobs and employment session Activity 1 - CV tips B (b) 3 Activity 2 - payslips exercise D (c) 2 Activity 3 - payslips explained D (c) 2 Activity 4 - payslips factsheet D (d) 3 Activity 5 - tax codes E (b) 3 Activity 6 - dealing with redundancy D (h) 4 Activity 7 - why have a pension? E (b) 1 Activity 8 - what else will help? - 15

16 Saving Session/activity AFCF Ref Basic saving module Activity 1 - savings quiz B (i) 2 Activity 2 - what we save for B (a) 1 Activity 3 jam jar saving guide D (e) 2 Activity 4 - tips for day to day saving D (e) 2 Activity 5 - what else will help? - Advanced saving module Activity 1 - advantages of saving D (e) 1 Activity 2 - inflation and interest E (i) 7 Activity 3 - protecting your savings E (d) 4 Activity 4 - the best places to save E (d) 4 Activity 5 - online savings tools - 16