Questar Gas DSM Advisory Group Meeting February 25, 2010

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1 Questar Gas DSM Advisory Group Meeting February 25, 2010

2 Agenda Introductions 2009 ThermWise Results LIWAP 2009 Results / Updates 2010 ThermWise Implementation 2010 ThermWise Advertising Looking Forward Issues and Open Discussion

3 ThermWise Results

4 2009 Results Participants (includes Home Energy Audits) = 147,576 Rebates Paid = 144,166 Total Annual (Gross) Dth Savings = 1,086,249 Total Spending = $47,449,149 Total Cost Effectiveness TRC = $72,913,520 (NPV) / 2.16 (B/C) UCT = $88,296,844 (NPV) / 2.86 (B/C)

5 Results Participants (includes Home Energy Audits) = 234,844 Rebates Paid = 229,242 Estimated customers 156,000 % of Questar Gas GS Customer Base (as of December 2009) 17.9% Total Annual (Gross) Dth Savings = 1,728,228 Total Spending = $72,938,646

6 ThermWise Annual Budgets Category QGC Management $792,698 $947,574 $1,028,572 Contractor Implementation $1,286,537 $3,095,150 $3,879,093 Efficiency Items & Incentives $3,709,266 $4,831,189 $11,026,526 Evaluation $121,700 $273,500 $264,758 Market Transformation $1,078,300 $1,353,000 $1,588,300 - Advertising & Creative Development $193,500 $253,000 $225,000 - Public Relations $33,800 $0 $0 - Online Search Advertising $28,000 $0 $0 - Media $523,000 $800,000 $800,000 - State Funding $300,000 $300,000 $563,300 TOTAL $6,988,502 $10,500,412 $17,787,250

7 2009 Spending & 2010 Budget Activity Incentives & Efficiency Items 2009 Actual $ % of 2009 Total $ Spent % of 2009 Budget $39,427,496 83% 62% 2010 Budget % of 2010 Budget $26,445,194 73% Admin & Marketing* $6,429,517 14% 29% QGC Admin $1,092,136 2% 6% Low Income Funding $500,000 1% 3% Attic Insulation $28,763,683 61% 18% Home Energy Audit $694,799 1% 4% $7,937, % $1,242,863 3% $500,000 1% $15,919,311 44% $718,467 2% *Includes Contractor Administration, Advertising, Media, Marketing, Design, Evaluation and other non-incentive related costs

ThermWise Appliance Rebates ThermWise Builder Rebates ThermWise Business Rebates ThermWise Home Energy Audits ThermWise Weatherization Rebates ThermWise Multifamily Rebates ThermWise Business Custom

8 ThermWise Appliance Rebates ThermWise Builder Rebates ThermWise Business Rebates ThermWise Home Energy Audits ThermWise Weatherization Rebates ThermWise Multifamily Rebates ThermWise Business Custom Rebates 117% of participation goal 133% of Dth savings goal 116% of participation goal 125% of Dth savings goal 56% of participation goal 60% of Dth savings goal 79% of participation goal 83% of Dth savings goal 565% of participation goal 695% of Dth savings goal 305% of participation goal 278% of Dth savings goal 13% of participation goal 16% of Dth savings goal

9 ThermWise Rebates Paid by Quarter 229,242 total rebates paid

10 ThermWise Rebates Non-Attic vs. Attic Insulation Participation 50,000 45,000 63% 48% 40,000 35,000 32% 30,000 28,702 25,000 18,336 17,147 8,950 20,000 15,000 10,000 5,000-4% 1,035 4,138 6,108 2,051 1,280 18,392 18, ,819 16,829 13,100 11,023 11,648 11, ,458 7,522 4,402 Q Q Q Q Q Q Q Q Q Q Q Q Attic Insulation Rebates Paid Non-Attic Rebate Applications Paid

11 ThermWise Programs: Budget vs. Actual Dth Savings ,200,000 1,000,000 1,086, , , , , , , , , , Actual (deemed) Dth Savings Budgeted (deemed) Dth Savings

12 ThermWise Budget $ vs. Actual $ $50,000,000 $47,449,149 $45,000,000 $40,000,000 $35,000,000 $30,000,000 $25,000,000 $20,000,000 $18,076,356 $15,000,000 $10,000,000 $5,000,000 $- $6,988,502 $7,413,141 $17,787,250 $10,500, As of 12/31/2009 Budget $ Actual $ Total ThermWise Program spending of $72,938,646 from 2007 thru 2009

13 ThermWise Programs: Utah Customer Benefits Utility Cost Test Net Present Value Benefit/Cost Ratio 2007 $12,643, $30,574, $88,296, Total $131,515, ThermWise Projected Utah Customer 2010 Benefits 2010 $79,875,

14 ThermWise Cost Effectiveness TRC Participant Utility Cost Rate Payer Impact Budget Actual Budget Budget Actual Budget Budget Actual Budget Budget Actual Budget Portfolio Appliance Audit Builder Business Business Custom Multifamily Weatherization LIWAP Market Transform n/a n/a n/a

15 2009 ThermWise Cost Effectiveness PROGRAMS NPV B/C NPV B/C NPV B/C NPV B/C Appliance Rebates $6,591, $9,971, $9,290, $6,725, Business Rebates $2,471, $2,716, $2,979, $2,553, Builder Rebates $2,483, $4,201, $3,683, $2,620, Weatherization Rebates $7,861, $10,822, $8,407, $6,147, Home Energy Audit $7, $765, $ $134, Low Income Weatherization $14, $395, $14, $74, Multi-Family Rebates $735, $2,401, $1,068, $520, Business Custom Rebates Market Transformation TRC Participant Utility Cost RIM $241, $519, $264, $194, $1,265, $0 N/A -$1,265, $1,265, Totals $19,140, $31,794, $24,442, $17,285,

16 2009 Appliance Program CE Example MEASURE NPV B/C NPV B/C NPV B/C NPV B/C Energy Star Clothes Washer - Tier 1 Energy Star Clothes Washer - Tier 2 High Efficiency Gas Clothes Dryer High Efficiency Gas Water Heater Tank Less Gas Water Heater 90% Plus AFUE Condensing Gas Furnace TRC Participant Utility Cost RIM $62, $161, $153, $99, $830, $2,156, $1,442, $863, $90, $199, $129, $80, $22, $38, $33, $23, $230, $302, $543, $409, $6,347, $7,030, $7,895, $6,197, Residential Boiler $62, $85, $129, $97, Solar Water Heater $7, $4, $25, $16, Program Costs -$1,061, $ $1,061, $1,061,

17 Low Income Wx Assistance Program 2009 Results 585 Furnace Replacements Training Facility Update on Duct Training with Bryan Taylor

18 2010 ThermWise Programs

19 2010 Portfolio Essentially the same programs as 2009 $36.1M Budget Approved (73% incentives) Added.67 EF ENERGY STAR Gas Water Heaters 2 nd Tier for Attic Insulation ($.07 / sq. ft. R-11 or higher after Tier 1) Min. R-38, Max. R60 Defined Unconditioned Space Language Program Applications Program Marketing Collateral Marketing and Advertising Focus Conservation and Energy Efficiency Home Energy Audits Business Programs

20 2010 ThermWise Budget Program Budget (1,000 s) Home Energy Audits $718.5 Appliance $5,229.1 Builder $2,018.4 Weatherization $21,831.3 Multifamily $3,218.1 Business $895.6 Business Custom $357.8 Low-Income Wx $500.0 Market Transformation $1,356.5 Total $36,125.3

21 2010 ThermWise Participation Program Participants Home Energy Audits 3,773 Appliance 32,646 Builder 2,593 Weatherization 91,581 Multifamily 12,530 Business 1,847 Business Custom 15 Low-Income Wx Market Transformation n/a n/a Total 144,985

Weatherization 640,536 Multifamily 63,760 Business 51,424

22 2010 ThermWise Dth Savings Program Dth Savings Home Energy Audits 13,344 Appliance 159,208 Builder 43,049 Weatherization 640,536 Multifamily 63,760 Business 51,424 Business Custom 7,513 Low-Income Wx n/a Market Transformation n/a Total 978,832

23 2010 Proposed Program Changes Measure Rebate Requirement Attic Insulation Tier 1.20 per sq ft Increment of R-19 Attic Insulation Tier 2.07 per sq ft R-11 or greater to reach code of R-38 Measure Rebate Requirement Gas Water Heater Tier 1 $50 Energy Factor (EF) 0.62 to 0.66 Gas Water Heater Tier 2 $100 Energy Factor (EF) 0.67 or greater Measure Rebate Requirement Duct Sealing $225 / $125 Performance Tested Comfort System (PTCS) Levels Duct Insulation $250 / $150 R-6 or higher

24 Home Energy Audit Cost Effectiveness Customer Participation Advertising / Marketing Focus Qualitative and Quantitative Research Psychographic Research and Marketing Organization and Delivery Model Expanding with Electric Applications ARRA HP w/ ES Program Qualifier Green Team Participation Trade Alliance & Customer Issues 2010 Program Interests Program Issues Installations, Marketing, Misrepresentations Customer Expectations / Understanding Weatherization Attic Insulation Duct Sealing and Duct Insulation

25 Duct Insulation Insulation Before Insulation After

26 Duct Insulation Insulation Before Insulation After

27 Duct Insulation Insulation Before Insulation After

28 Duct Sealing Sealing Before Sealing After

29 Duct Sealing Duct Seal Filled Hole Duct Seal Fixed w/ Mastic

30 Duct Sealing Duct Seal Duct Seal

32 Questar tested leakage to outside at 368 CFM

33 Initial leakage = 690 (86% reduction at 100CFM)

34 2010 ThermWise Advertising

38 ThermWise Looking Forward

39 DSM Program Evaluation June 30, 2010 Impact Evaluation Report (Cadmus) Data Gathering and Analysis Ongoing Step-up Inspections on Insulation / Duct Measures

40 ARRA Funds & Coordination Increased Data Requests Increased Requests for Partnering Time Commitment / Funding Potential Conflicts / Enhancements Current & Future Programs Savings Attribution Marketing & Communications Rebate Processing? Outreach Requests

41 Post 2010 Programs? Planning Horizon Annual, Three or Five Years? Behavior-Based Programs? Joint Delivery Options? Externalities for Reporting & Cost Effectiveness Testing Air Quality CO 2 and Greenhouse Gas Reductions Other Environmental Benefits Energy Independence Economic Development Resource Protection What else?

42 Other Issues QGC Staff Additions Field Representatives On-site Inspectors Marketing Representatives Trade Contractor Relations Anything Else?

43 Overview of ThermWise ThermWise

44 Program Manager Responsibilities - Strategy - Planning - Implementation / Operation - Budget Recommendation & Management - Implementation Contractor Management - Work Authorizations / Scope of Work - Program Goals - Measurement and Reporting

51 Thank You.

FortisBC Energy Inc. (FEI) Project No Demand Side Management Expenditures Plan (the Application) Errata dated September 20, 2018

FortisBC Energy Inc. (FEI) Project No Demand Side Management Expenditures Plan (the Application) Errata dated September 20, 2018 B-1-1 Diane Roy Vice President, Regulatory Affairs Gas Regulatory Affairs Correspondence Email: gas.regulatory.affairs@fortisbc.com Electric Regulatory Affairs Correspondence Email: electricity.regulatory.affairs@fortisbc.com