Milton Keynes Council

Transcription

1 Milton Keynes Council Actuals and Estimates Comparison Group: (s) (w) (f) (e) (r) (h) (u) (n) (k) (t) (m) (a) (d) (g) (z) (x) Milton Keynes Thurrock Peterborough Swindon Reading Bedford Warrington Trafford Medway Telford & Wrekin Bolton Bury Bracknell Forest Kirklees Rochdale Calderdale Page 1 17/3/215

2 FOREWORD I am pleased to be able to present the fourth edition of the CIPFAstats Comparative Profile for Public Library Services. These profiles provide a comprehensive analysis of public libraries data covering all the major topics collected in the CIPFAstats Public Libraries collection. This means that there should be something for everyone interested in the running of public library services. The analysis is simple and non-judgemental. You will not find any quartiles, traffic lights or subjective commentary. Instead the report seeks to visualise the data and to enable readers to draw their own conclusions. The "Executive Report" acts as a high level summary, but is also designed as an introduction to the whole report. Most readers will find reading through these pages helpful as an introduction to the style and logic of the more detailed pages. The reports will aid everyone interested in public library services to ask informed questions and come up with informed proposals for how the services should be delivered in the future. We hope you find this report interesting and helpful. If you have any comments, suggestions or queries then CIPFA would be delighted to hear from you (please see appendix 5 for contact details). Kind regards, Ian Watson Lancashire County Council Chair of the CIPFA Public Library Statistics Working Party Page 2 17/3/215

3 INTRODUCTION The aim of the profile is to provide management information for decision makers involved in providing the libraries service. Due to the wide range of topics covered, the report will have a broad appeal and should be of interest to members, librarians and officers. This profile compares your authority's library service figures from the 214 CIPFAstats collection with the group of authorities specified on the title page. This is the fourth year of the profile, CIPFA would greatly appreciate your feedback and suggestions on how we can make the profiles more interesting and useful. INDEX Executive Summary Page 4 Section A - Libraries & Library Users Page 7 Section B - Resourcing Page 14 Section C - Workload Page 24 Section D - Stock Page 3 Section E - Performance Page 4 Appendices Page 44 Approach to missing data 91% of UK Library Authorities (92% in England) provided data for the 214 CIPFAstats Public Library Statistics. Authorities who did not provide data are excluded from these comparisions completely. In a small number of cases authorities have provided totals (e.g. for costs), but not a complete breakdown. In such cases the breakdown has been estimated by techniques such as apportionment or comparison to previous years' figures. In a small number of cases authorities have not provided other pieces of information. Where CIPFA felt this value was important an estimation has been made. In no cases does this estimated data constitute more than 15% of the data used in a comparision. Should any authority not be fully happy with estimates provided for their authority we will be very happy to produce a new report for them using new data supplied by that authority. If you have any queries about our approach please do not hesitate to contact us: libraries@cipfa.org Page 3 17/3/215

4 EXECUTIVE SUMMARY Comparing Milton Keynes with 14 Other Library Authorities This summary provides an overview of the key indicators from the main report along with a few points of current interest, showing how your authority's library service compares against other authorities. Unless specified otherwise all data relates to Actuals. A: Libraries and Library Users Number of Libraries (31/3/14) x k z a e n u f w t s m d r h Population ('s) m k s n e z x u f a h t w r d The chart on the left compares the number of libraries your authority has with the other authorities in the comparison. Milton Keynes has 1 libraries (the bar highlighted in black) compared to an average of 13 libraries (as shown by the horizontal line). Each pale bar represents one of the authorities in the comparator group. Milton Keynes has close to the lowest number of libraries within the group giving an indication of the scale of the library service. For more information about this type of chart please see appendix 1. Population is an important figure in this report as we use it as a denominator to adjust for the size of the authority (see next chart). Milton Keynes is the 3rd largest of the 15 authorities compared here (in terms of population) Number of Active Borrowers per 1, population z w u k e r d s a x h n f t m The number of active borrowers per 1, population is a key indication of how well the library service engages with the public. Milton Keynes has an average number of active borrowers suggesting that the library service engages fairly well with the population when compared to the other authorities. Please see appendix 1 for further details on quartiles. Page 4 17/3/215

5 B: Resourcing 2, 15, Total Revenue Expenditure per 1, population Total revenue expenditure per 1, population is a key cost indicator. Figures in the graph opposite are actuals. 1, 5, d a x k n m r e z s h w t f u Milton Keynes comes out as being at the middle of the comparison, which suggests that its costs are similar to the group as a whole. It may be worthwhile looking at the authorities who are cheaper to see if there is anything it can learn from their approaches. 18, Total Revenue Expenditure per 1, population: Time Series 16, 14, 12, 1, 8, 6, 4, 2, (Estimates) Milton Keynes Average The line chart plots the total revenue expenditure per 1, population over the last four years and shows the estimated figure for The population figure used for all years is the mid-year 213 figure, so the changes in value relate to changes in expenditure only. For most authorities a drop can be seen in the estimates. 25.% 2.% Volunteer hours as a % of volunteer hours plus employee hours One well publicised approach that library authorities are taking is using volunteers. 15.% 1.% 5.% Milton Keynes had 8.6% of 'worked hours' provided by volunteers in compared to an average of 5.7%..% f n s d a z e r w x t u k h m Page 5 17/3/215

6 C: Workload 6, 5, Physical Visits for Library Purposes per 1, population The number of visits per 1, population is a strong indicator of workload faced by the authority. 4, 3, 2, It is also another measure of engagement and offers a more complete picture as it will include other reasons for visiting the library as well as borrowing. 1, w e a n z r s k u m x h d f t 6, 5, 4, 3, Total Book Issues per 1, population This chart compares another core library activity, providing an indicator for both workload and the demand placed on the library book stock. 2, 1, r e u h s d k a x f w n t z m D: Stock 1,8 1,6 1,4 1,2 1, Total Book Stock per 1, population x r h u e n f z d k s a m w t This chart compares the overall book stock level of the library service. E: Performance 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % Percentage supplied within 7 days e d h x f n m t a r k z w s u Milton Keynes successfully supplied 57% of book requests within 7 days of request. This was at the low end of the authorities compared. Page 6 17/3/215

7 SECTION A: LIBRARIES AND LIBRARY USERS This section compares the information on numbers of libraries, opening hours, library users, visits and electronic access. 12 Total Service Points per 1, population x a z d e k w n t u f r s h m (See page 8 for details) Section Contents Page 8 A1: Service Points Number of service points Busiest service points Page 9 A2: Population Density Comparisons for static & mobile libraries % authorities without mobile libraries Page 1 A3: Opening Hours Distribution of opening hours Opening hours at busiest service points Page 11 A4: Library Users Number of active borrows Number of housebound readers Number of visits Electronic counters Visits to website Page 13 A5: Electronic Workstations Number of terminals Number of hours available & recorded Public wi-fi access Page 7 17/3/215

8 at 31 March 214 Mobile Libraries Static Service Points Total Service Points Number A1: Service Points / 1k pop.4 Average Population Authority Average 255,7 22,32 25 Total Service Points x k z a e n u f w t s m d r h 12 Total Service Points per 1, population x a z d e k w n t u f r s h m Source: CIPFA Public Library Statistics Cells 1 to 14, ONS Population Estimates Mid Actuals Busiest Service Point (Issues): Busiest Service Points Milton Keynes Busiest Service Point (Visits) Milton Keynes Issues per annum Authority Average Authority Average 421,61 21,74 Visits per annum 63, ,894 5, Issues per annum 7, Visits per annum 4, 3, 6, 5, 4, 2, 3, 2, 1, 1, s h r e m x a f t u w k z n d s m z w h e r x a f k u n t d Source: CIPFA Public Library Statistics Cells 15 & 16 Source: CIPFA Public Library Statistics Cells 17 & 18 Page 8 17/3/215

9 Actuals A2: Population Density Population Density and Number of Service Points In urban areas of high population density a small number of service points will be able to provide service to a large population. In rural areas more service points will be required to enable the population to have easy access. The scatter plots below compare these two factors. For all UK library authorities it can be seen that as population density increases (on the horizontal axis), the number of libraries per 1, population tends to be lower. As these charts are strongly effected by outliers, values for population density are capped at 12 and service points per 1, population capped at 18. and 3. for static service points and mobile libraries respectively. Population Density Authority Median Static Service Points Comparator Group Static Service Points per 1, population Milton Keynes Population Density 1.2 Mobile Libraries Comparator Group 1. Milton Keynes Mobile Libraries per 1, population Population Density Mobile Libraries Number / 1k pop Average Mobile Libraries Mobile libraries per 1, population % 4.%.2. h k r w t f z e s x u n m d a % Authorities with no mobile libraries % Authorities with mobile libraries Page 9 17/3/215

10 Actuals Hours Open All Libraries < 1 Mobile Libraries >1 Static: 1-14 Static: Static: 2-24 Static: Static: 3-34 Static: Static: 4-44 Static: Static: 5-54 Static: Static: >6 Total Service Points Authority 2 Average Authority Average Authority A3: Opening Hours / 1, population % in Each Band.% 1.%.%.% 1.% 2.% 1.% 2.% 2.%.%.% 1.%.% Average 2.2% 5.6% 4.1% 8.6% 11.4% 11.3% 11.% 14.5% 11.% 1.8% 5.4% 1.4% 2.6% 25% Percentage of libraries in each opening hours band Milton Keynes Comparator Group 2% 15% 1% 5% % All Libraries < 1 Mobile Libraries > >6 Weekly Opening Hours Source: CIPFA Public Library Statistics Cells 1 to 14 Opening Hours - Busiest Service Points Busiest Service Point (Issues): Milton Keynes Busiest Service Point (Visits): Milton Keynes 6 Opening Hours at the Busiest Service (Issues) 6 Opening Hours at the Busiest Service (Visits) z x w s n m h f e a r d t k u z x w s m h f e a r u n d t k Milton Keynes na Average: 4.2 Milton Keynes na Average: 44.9 Source: CIPFA Public Library Statistics Cells 15 to 18 Page 1 17/3/215

11 Actuals A4: Library Users Number /1, pop Average Active Borrowers Housebound Readers 34, Number of Active Borrowers 4 Number of Housebound Readers per 1, population z w u k e r d s a x h n f t m r h x f z k e a w m n t d u s Source: CIPFA Public Library Statistics Cells 89 & 9 Physical Visits for Library Purposes 6, Physical Visits for Library Purposes 5, 4, 3, 2, 1, w e a n z r s k u m x h d f t Physical Visits Number per 1, pop Average 1,282,76 5,82 4,959 1,93,936 4,622 4,918 1,8,935 4,476 4,677 1,2,779 4,85 4,148 1,125,83 4,4 4,123 6, Physical Visits per 1, population 5, 4, 3, 2, 1, Milton Keynes Average Source: CIPFA Public Library Statistics Cell 91 Page 11 17/3/215

12 Actuals A4: Library Users (continued) Authority Average Number per 1, pop Average S.P. with Electronic Counters 9% 72% Visits to Website 434,952 1,71 3,256 1% Percentage of Service Points with Electronic Counters 35, 3, Visits to Website per 1, population 8% 25, 6% 4% 2% 2, 15, 1, 5, % m d n u f w s k r e h z x t a h a s w r f d t e u x k n z m Source: CIPFA Public Library Statistics Cell 94 Source: CIPFA Public Library Statistics Cell 95 Website Visits Number per 1, pop Average 1,592,354 6,39 4,68 1,355,643 5,727 5,128 1,262,254 1,328,757 5,227 5,317 5,147 4, ,952 1,71 3,256 Website Visits per 1, population 7, 6, 5, 4, 3, 2, 1, Milton Keynes Average Source: CIPFA Public Library Statistics Cell 95 and equivalent for previous years Page 12 17/3/215

13 Actuals A5: Electronic Workstations Number per 1, pop Average Number per 1, pop Average Terminals Hours Available 167, , Number of Devices per 1, population 2,5 2, 1,5 Number of Hours Available per 1, population 6 1, a w x e z m u n f d k r h t s e a w x m z u f k r h d n s t Source: CIPFA Public Library Statistics Cell 19 Source: CIPFA Public Library Statistics Cell 2 Hrs Recorded Number per 1, pop Average Authority Average 65, Service Points with Wi-Fi Access 2% 38% 1, Number of Hours Recorded per 1, population 1% Percentage of Service Points with Public Wi-Fi Access 8 8% 6 6% 4 4% 2 2% e a w z f x m k u r t d h s n % d n t z h e w r a k s f m u x Source: CIPFA Public Library Statistics Cell 21 Source: CIPFA Public Library Statistics Cell 22 Page 13 17/3/215

14 SECTION B: RESOURCING This section examines levels of expenditure, staffing and the use of volunteers. 2, 18, 16, 14, 12, 1, 8, 6, 4, 2, Total Revenue Expenditure per 1, population d a x k n m r e z s h w t f u (See page 15 for details) Section Contents Page 15 B1: Financial Information (Actuals) Net expenditure, revenue expenditure & income Revenue expenditure breakdown Revenue income breakdown Page 19 B2: Cost Indicators Various cost indicators Page 2 B3: Financial Information (Estimates) Net expenditure, revenue expenditure & income % expenditure on staff and materials Page 21 B4: Staffing Staff per 1k population Professional & other paid staff Staff costs per employee Page 23 B5: Volunteers Analysis of numbers and hours Page 14 17/3/215

15 B1: Financial Information (Actuals) Actuals Revenue Expenditure Revenue Income Net Expenditure per 1, pop Average 3,151,197 12,324 13,567 (47,148) (1,839) (983) 2,681,49 1,485 12,584 graphs shown per 1, population 2, Total Revenue Expenditure 15, 1, 2, Net Expenditure 5, 15, d a x k n m r e z s h w t f u 1, 5, d a k x m n z e r w h t s f u 2, 1,5 1, Total Revenue Income 5 x s f r n a e h d m k w z u t Source: CIPFA Public Library Statistics Cells 124, 134 & 135 Revenue Expenditure (Estimates) per 1, pop Average 3,651,631 15,427 16,854 3,258,959 13,495 15,769 3,483,593 13,94 13,785 3,151,197 12,324 13,567 3,19,721 12,162 12,86 Revenue Expenditure per 1, population: Time Series 18, 16, 14, 12, 1, 8, 6, 4, 2, (Estimates) Milton Keynes Average Source: CIPFA Public Library Statistics Cell 124 and equivalent for previous years Page 15 17/3/215

16 Revenue Expenditure ( Actuals) Employees Premises Total Materials Computing Costs Other Supplies & Services Transport Third Party Payments Support Service Costs Total Revenue Expenditure graphs show expenditure per 1, population per 1, pop Average 1,572,749 6,151 6,96 356,666 1,395 1, ,72 1,37 1,273 41, , , , ,12 2,949 2,26 3,151,197 12,324 13,567 12, Employees 4, Premises 1, 8, 3,5 3, 2,5 6, 2, 4, 2, 1,5 1, 5 a d e k m h x r n s f w u z t n z x e a m t d r f s k h u w 2,5 Total Materials 1,6 Computing Costs 2, 1,4 1,2 1,5 1, 1, d e h f r n t m k s w a u z x 4 2 n e m r a h t x u s z d f w k 1,2 Other Supplies & Services 16 Transport 1, a f z d k t n s w h e m u x r h t w a d k z e x r m n s f u 8 Third Party Payments 5, Support Service Costs 7 6 4, , 2, 2 1 1, w u m k x e a s z t r n h f d x z k d r w s a m t h n f u e Source: CIPFA Public Library Statistics Cells 98 to 124 Page 16 17/3/215

17 Revenue Income ( Actuals) Overdue Charges Hire of Audio & Visual Materials Specific Grants Receipts from the Public Corporate Income Other Income Reservation Fees Lettings Electronic Revenue Provision to other LAs Total Revenue Income per 1, pop Average (99,416) (389) (18) (168,776) (66) (159) (375) (1) (51) (38,249) (15) (277) (37,927) (148) (15) (125,45) (49) (166) (59,64) (65,765) (233) (257) (14) (97) (34) (22) (47,148) (1,839) (983) graphs shown per 1, population 5 Overdue Charges 8 Hire of Audio & Visual Materials s r d e x h k m w f u a t n z s e x r k a d f h w m u n t z 35 Specific Grants 7 Receipts from the Public r x z t f e u k m w s n h d a n a f e m w r x z h u s d k t 5 Corporate Income 7 Other Income f n x a h s m z w t u r k e d 2 1 x s r f e k d a h n m t w u z Source: CIPFA Public Library Statistics Cells 125 to 134 Page 17 17/3/215

18 Total Other Income ( Actuals) per 1, pop Average Reservation Fees (14) Lettings (59,64) (233) (97) Electronic Revenue (65,765) (257) (34) Provision to other LAs (22) Total Other Income (125,45) (49) (166) 7 Other Income x s r f e k d a h n m t w u z 7 Reservation Fees 3 Electronic Revenue r h x d f k n u e t w z s m a s d k h x z w u t r n m f e a 3 Lettings 35 Provision to other LAs f r x s e a n k m t w h z u d x e z w u t s r n m k h f d a Source: CIPFA Public Library Statistics Cells 126, 127, 129 & 131 Page 18 17/3/215

19 B2: Cost Indicators p Average p Average Average Cost per Book Cost per Visitor Average cost per book acquisition. Revenue expenditure divided by visitor number. 1 Average Cost per Acquisition (Books) 6 Cost per Visitor r s d x a m h z e f u n t k w d x t f h k a m n r z s e u w Source: CIPFA Public Library Statistics Source: CIPFA Public Library Statistics Sum of Cells 1 to 14 divided by Cell 38 Cell 124 divided by Cell 91 % Average % Average % Employee Expenditure 5% 51% % Material Expenditure 8% 9% 8% Employee Expenditure as a % of Revenue Expenditure 15% Material Expenditure as a % of Revenue Expenditure 6% 1% 4% 2% 5% % % h u e a f m d k s r w t n x z h e f t d u r n m w s k z x a Source: CIPFA Public Library Statistics Source: CIPFA Public Library Statistics Cell 98 as a percentage of Cell 124 Cell 124 divided by cell 2 % Average Cost per Available Hour p Average % Support Services 24% 17% Cost per Available Hour % 25% Support Service Costs as a % of Revenue Expenditure 25 2 Cost per Available Hour 2% 15% 15 1% 1 5% 5 % z x w k s r d a t m h u f n e t s n d r k h m z a x f u w e Source: CIPFA Public Library Statistics Source: CIPFA Public Library Statistics Cell 123 as a percentage of Cell 124 Cell 118 as a percentage of Cell 124 Page 19 17/3/215

20 graphs shown per 1, population B3: Financial Information ( Estimates) Net Expenditure per 1, pop Average Employees 1,619,961 6,335 6,744 Premises Supplies & Services - Materials Other Expenditure Revenue Expenditure Revenue Income Net Expenditure 357,249 1,397 1,832 58,822 1,99 1, ,689 2,439 2,883 3,19,721 12,162 12,86 (521,741) (2,4) (1,4) 2,587,98 1,121 11,82 2, Total Revenue Expenditure 15, 2, Net Expenditure 1, 15, 5, 1, 5, 2,5 2, d m x n k r a w e s z h t u f Total Revenue Income d m k x n r w e a z s t h u f 1,5 1, 5 s a x u r n e m f h d w k z t Source: CIPFA Public Library Statistics Cell 137 to Estimates % Average Estimates % Average % Employee Expenditure 52% 53% % Material Expenditure 16% 11% 8% Employee Expenditure as a % of Revenue Expenditure 2% Material Expenditure as a % of Revenue Expenditure 6% 15% 4% 1% 2% 5% % % u h m k f e d t s r n w a x z s f u e n d r x t z a w k m h Source: CIPFA Public Library Statistics Source: CIPFA Public Library Statistics Cell 137 as a percentage of Cell 141 Cell 139 as a percentage of Cell 141 Page 2 17/3/215

21 at 31 March 214 B4: Staffing FTE per 1, pop Average Professional Staff All Other Staff Total Staff Professional Staff per 1, population 5 4 Total Staff per 1, population d a u h t x s r e f m k w z n Other Paid Staff per 1, population a d n e x h m s u k r w t f z a n e d m x h w k s r f z u t Source: CIPFA Public Library Statistics Cells 62 to 64 This tree diagram analyses professional and other staff as a percentage of total staff. Your authority's value is followed by the average value in italics. Professional Staff 18.2% 16.1% Total Staff All Other Paid Staff 81.8% 83.9% Page 21 17/3/215

22 B4: Staffing (continued) Average Employee Costs per Employee Employees per 1, population 25,128 26, Employees per 1, population Employee Costs per 1, population 6,151 6, , 3, 25, 2, 15, 1, 5, Employee Costs per Employee k d m r f h z e w s x a t u n.2.1. a d n e x h m s u k r w t f z 12, Employee Costs per 1, population 1, 8, 6, Source: CIPFA Public Library Statistics Cell 98 divided by Cell 64 4, 2, a d e k m h x r n s f w u z t All Staff FTE per 1, pop Average Employees per 1, population: Time Series Milton Keynes Average Source: CIPFA Public Library Statistics Cell 64 and equivalent for previous years Page 22 17/3/215

23 Actuals B5: Volunteers Number of Volunteers Volunteers Volunteer Hours Average Hours per Volunteer Number Average ,538 5, Number of Hours per Volunteer 5 n u s e t a k w f d z h r m x , Number of Volunteer Hours 1 15, 1, 5 f x a n d s z e r k m w h t u 5, f n s a e d k x z u r w t m h Source: CIPFA Public Library Statistics Cells 65 & 66 The section below uses 1,625 hours as the annual hours worked by a full-time member of staff. We use this to compare hours provided by paid staff and volunteers. The two charts below compare the volunteers to the total of paid staff and volunteers. FTE Average % Hours worked by volunteers 8.6% 5.7% Volunteers as % headcount % Average 74.5% 64.% 25.% 2.% Volunteer hours as a % of volunteer hours plus employee hours 1% 8% Number of volunteers as a % of volunteer headcount plus employee headcount 15.% 6% 1.% 4% 5.% 2%.% f n s d a z e r w x t u k h m % u n s t w f d e z r k h a m x Source: CIPFA Public Library Statistics Cells 65 & 66 Source: CIPFA Public Library Statistics Cells 64 & 65 Volunteers Number Average 25 Number of Volunteers: Time Series Source: CIPFA Public Library Statistics Cell 65 and equivalent for previous years Milton Keynes Average Page 23 17/3/215

24 SECTION C: WORKLOAD This section examines issues and stock turn for books and other items along with requests, enquiries and loans. 6, Total Book Issues per 1, population 5, 4, 3, 2, 1, r e u h s d k a x f w n t z m (See page 25 for details) Section Contents Page 25 C1: Book Issues Split by children/adult and fiction/non-fiction Page 26 C2: Stock Turn Split by children/adult and fiction/non-fiction Page 27 C3: Audio, Visual, Electronic & Other Issues Split by various categories Page 29 C4: Request Service Total and online Page 29 C5: Enquiries Total and online Page 29 C6: Inter-Library Loans Supplied and received Page 24 17/3/215

25 Actuals C1: Book Issues Number /1, pop Average 2,5 Adult Fiction Issues Adult Fiction Adult Non-Fiction Children's Fiction Children's Non-Fiction Total Book Issues 376,47 1,471 1,56 198, ,699 2,13 1,229 59, ,148,77 4,492 3,612 2, 1,5 1, 5 graphs shown per 1, population e u r h a x d s f k z n w m t 6, 5, 4, 3, 2, Total Book Issues 1,4 1,2 1, Adult Non-Fiction Issues r u h e s t d x a m f k w n z 1, 2,5 Children's Fiction Issues r e u h s d k a x f w n t z m 2, 1,5 1, 5 Breakdown of issues (percentage). Your authority's value is followed by the average value in italics. s e r d h u k w f n a t x z m Book Issues Adult Fiction 32.7% 41.7% Adult Non-Fiction 17.3% 19.1% Children's Fiction 44.8% 34.% Children's Non-Fiction 5.2% 5.2% Source: CIPFA Public Library Statistics Cells 67 to Children's Non-Fiction Issues k h e r s u d a w n f x z m t Page 25 17/3/215

26 Actuals C2: Stock Turn Number Average Adult Fiction Adult Non-Fiction Children's Fiction Children's Non-Fiction Total Book Issues Number of books issued divided by the book stock (i.e. the average number of times each book was issued during the year) Adult Fiction Stock Turn h s a k u m w e r t d x f z n 4. Adult Non-Fiction Stock Turn Total Book Issue Stock Turn s h a t r e u k d w f m z n x h s e a w r u d k t m f x n z Children's Fiction Stock Turn 2.. h s w d r e a u k m n t x f z 5. Children's Non-Fiction Stock Turn h e s u r a d k w m f t x z n Source: CIPFA Public Library Statistics Cells 67 to 71 divided by Cells 25 to 29 respectively Page 26 17/3/215

27 Actuals C3: Audio, Visual, Electronic & Other Issues Number /1, pop Avg Sound Recordings Music Adult Talking Books Children's Talking Books Video & DVDs Multimedia & Open Learning Packs Electronic Products ebooks eaudio eaudiovisuals 5, , , , , Total Audio Visual Issues 44, graph shown per 1, population 4 Total Audio, Visual, Electronic & Other Issues d e a h x k r f s w u m n t z This tree diagram analyses Audio, Visual, Electronic & Other Issues. Your authority's value is followed by the average value in italics. Music 12.1% 6.9% Adult Talking Books Audio, Visual, Electronic & Other Issues 32.1% 36.% Children's Talking Books 1.2% 6.4% Videos & DVDs 42.1% 36.2% Multimedia & Open Learning Packs 1.3% 2.1% ebooks 3.1% 9.% eaudio 8.1% 3.4% eaudiovisuals.%.% Source: CIPFA Public Library Statistics Cells 72 to 8 Page 27 17/3/215

28 graphs shown per 1, population C3: Audio, Visual, Electronic & Other Issues (continued) 8 Music Issues 15 Adult Talking Book Issues x h r w s f d u e m a k t z n h f r e z x a t w m n d u s k 5 Children's Talking Book Issues 2 Video & DVD Issues e d h t a u f n x r k w m s z a x d k e r s w h m f u n t z 25 Multimedia & Open Learning Pack Issues 6 ebook Issues d a u r n h z x e s k t m w f h k e d u f a n s z x w t r m 4 eaudio Issues 1.4 eaudiovisual Issues h d s e a k f n z x w u t r m. z x w u t s r n m k h f e d a Source: CIPFA Public Library Statistics Cells 72 to 79 Page 28 17/3/215

29 Actuals Number per 1, pop Requests 34, graphs shown per 1, population C4: Request Service Average Number per 1, pop Average 218 Online Requests na na Number of Requests for Specific Items 2 Number of Online Requests k w a u e n d m z r h t f s x s e u n w k m a t r d h z f x Source: CIPFA Public Library Statistics Cell 81 Source: CIPFA Public Library Statistics Cell 82 C5: Enquiries Actuals Number per 1, pop Average Number Enquiries 122, Online Enquiries na graphs shown per 1, population per 1, pop Average na ,2 Number of Enquiries 35 Number of Online Enquiries 1, z w r d a t k n s u m x f h e z w s r d a t u e x k n f h m Source: CIPFA Public Library Statistics Cell 86 Source: CIPFA Public Library Statistics Cell 87 C6: Inter-Library Loans Actuals Number per 1, pop Average Number per 1, pop Average Loans Supplied Loans Received graphs shown per 1, population 6. Supplied 5. Received h a k m n x u d r s z t f e w. k f h a w d z n m e r u s x t Source: CIPFA Public Library Statistics Cell 96 Source: CIPFA Public Library Statistics Cell 97 Page 29 17/3/215

30 SECTION D: STOCK This section examines issues and stock turn for books and other items along with requests, enquiries and loans. Book Stock at 31 March 214 (Stock per 1, population) Adult Fiction 4 Children's Non-Fiction Adult Non-Fiction Avg Milton Keynes (See page 31 for details) Children's Fiction Section Contents Page 31 D1: Book Stock Split by children/adult and fiction/non-fiction Page 33 D2: Audio, Visual, Electronic & Other Stock Split by various categories Page 36 D3: Book Acquisitions Split by children/adult and fiction/non-fiction Page 37 D4: Audio, Visual, Electronic & Other Acquisitions Split by various categories Page 38 D5: All Acquisitions (Books & Audio Visual) Trendline Page 39 D6: Lending Stock Replenishment Rate Overall replenishment rate Page 3 17/3/215

31 D1: Book Stock Summary Book Stock at 31 March 214 Children's Non-Fiction Adult Fiction Adult Non-Fiction Children's Fiction Avg Milton Keynes Books per 1, population, see next page for detail. This tree diagram analyses each type of stock as a percentage of total book stock. Your authority's value is followed by the average value in italics. Reference Books 1.1% 8.% Adult Fiction 3.5% 36.4% Adult Non-Fiction 25.4% 28.2% Book Stock Lending Stock 76.7% 82.9% Children's Fiction 35.2% 26.8% Children's Non-Fiction 9.% 8.6% Reserve Stock 13.2% 9.% Source: CIPFA Public Library Statistics Cells 24 to 31 Page 31 17/3/215

32 D1: Book Stock (continued) 25 Reference Book Stock at 31 March Reference Books Lending Stock No. /1, pop Avg 27, Adult Fiction 63, Adult Non-Fiction Children's Fiction 52, , x u r a s h e n k m w z d f t Children's Non-Fiction Reserve Stock 18, , Adult Fiction Stock Total Book Stock 272,11 1,64 1,165 4 graphs shown per 1, population ,8 Total Book Stock x f z e n d r u a h k t s w m 1,6 1,4 1,2 4 3 Children's Fiction Stock 1, x r h u e n f z d k s a m w t u e k f r s d z n t x a h w m 5 Adult Non-Fiction Stock x r u n d m f z h e w k t s a 7 Reserve Stock 15 Children's Non-Fiction Stock h x m s r k w e u n z a f t d k n r z x f u e w d s t a h m Source: CIPFA Public Library Statistics Cells 24 to 31 Page 32 17/3/215

33 D2: Audio, Visual, Electronic & Other Stock Stock at 31 March 214 eaudiovisuals Reserve Reference Music Adult/Talking Books eaudio Children's/Talking Books ebooks Video & DVD Multimedia & Open Learning Packs Avg Milton Keynes Stock per 1, population, see next page for detail. This tree diagram analyses each type of stock as a percentage of total audio visual stock. Your authority's value is followed by the average value in italics. For Reference Music 1.7% 1.2% 14.% 13.7% Adult Talking Books 19.9% 26.7% Children's Talking Books 2.2% 5.% Videos & DVDs Audio, Visual, 48.5% 32.4% Electronic & Lending Stock Multimedia & Open Learning Packs Other Stock 98.3% 94.7% 1.8% 2.5% ebooks 6.7% 15.7% eaudio 6.9% 4.1% eaudiovisuals Reserve Stock.%.%.% 4.2% Source: CIPFA Public Library Statistics Cells 39 to 5 Page 33 17/3/215

34 D2: Audio, Visual, Electronic & Other Stock (continued) at 31 March 214 Number per 1, pop Avg For Reference Lending Stock Sound - Music Sound - Adult Talking Books Sound - Children's Talking Books Video & DVDs Multimedia & Open Learning Packs Electronic - ebooks Electronic - eaudio Electronic - eaudiovisuals Reserve Stock Total Audio Visual Stock , , , , , , graph shown per 1, population Total Audio Visual Stock r a d x z e h k w f n s t m u Source: CIPFA Public Library Statistics Cells 39 to 5 Page 34 17/3/215

35 D2: Audio, Visual, Electronic & Other Stock (continued) graphs shown per 1, population 15. Reference Stock 8 Music Stock a e r n s h z k u x w t m f d x r w h a f s d z e u m t k n 15 Children's Talking Book Stock 5 Adult Talking Book Stock t e r d f h x n u k w m s z a r n d t w f a e m h x z s k u 1 Video & DVD Stock 1 Multimedia & Open Learning Packs a x r k d e w s m h n f t u z d a r k n z u x e s t h w m f 15 ebooks 25 eaudio z d r k f e u a h s n w x t m d a h z r s k n e f x w u t m 1. eaudiovisuals 25 Reserve Stock z x w u t s r n m k h f e d a h k r a w m u e n f z x t s d Source: CIPFA Public Library Statistics Cells 39 to 5 Page 35 17/3/215

36 Actuals graphs shown per 1, population D3: Book Acquisitions 1 Adult Fiction Acquisitions Reference Books Lending Stock Number per 1, pop Average Adult Fiction 9, Adult Non-Fiction Children's Fiction Children's Non-Fiction 4, , , e f n d r h w z t k a s u x m Total Book Acquisitions 25, Adult Non-Fiction Acquisitions 3 2 Total Book Acquisitions f e n w d r z h s x m k u t a 5 8 Children's Fiction Acquisitions e f t n w d h k r z s u a x m t e k w u d s z h n f r m x a 3 Reference Book Acquisitions 15 Children's Non-Fiction Acquisitions x s k w e z h t r d m a n f u t e k u h w a r n s d m z f x This tree diagram analyses each type of stock as a percentage of total book acquisitions. Your authority's value is followed by the average value in italics. Reference Books 2.3% 1.1% Book Acquisitions Lending Stock 97.7% 98.9% Source: CIPFA Public Library Statistics Cells 32 to 38 Adult Fiction 38.1% 44.1% Adult Non-Fiction 17.8% 18.4% Children's Fiction 39.5% 32.2% Children's Non-Fiction 4.6% 5.3% Page 36 17/3/215

37 D4: Audio, Visual, Electronic & Other Acquisitions Actuals.4 graphs shown per 1, population Reference Acquisitions Number per 1, pop Avg For Reference Lending Stock Sound - Music Sound - Adult Talking Books Sound - Children's Talking Books Video & DVDs Multimedia & Open Learning Packs ebooks eaudio eaudiovisuals Total Audio Visual Acquisitions , ,2 1 3, Total Audio Visual Acquisitions d f e k a x s n w h u r m t z a u h z x w t s r n m k f e d Music Acquisitions d x w h f s u e r z t n m k a Adult Talking Book Acquisitions d h n t w z e r x m f a k s u Children's Talking Book Acquisitions 15 1 ebook Acquisitions e d k t h r n m s w u f z x a f d k s e u a h n w z x t r m 15 Video & DVD Acquisitions 8. eaudio & eaudiovisual Acquisitions d e x a k w s r m h n f u z t. a n k d f e s h z x w u t r m 2. Multimedia & Open Learning Packs Source: CIPFA Public Library Statistics Cells 51 to 61. d n s r z e w k x h u t m f a Page 37 17/3/215

38 D4: Audio, Visual, Electronic & Other Acquisitions (continued) This tree diagram analyses each type of stock as a percentage of total audio visual acquisitions. Your authority's value is followed by the average value in italics. For Reference Music.%.% 1.5% 8.3% Adult Talking Books 1.1% 16.2% Children's Talking Books.7% 2.3% Videos & DVDs Audio, Visual, 37.5% 37.7% Electronic & Lending Stock Multimedia & Open Learning Packs Other Acquisitions 1.% 1.% 1.% 1.2% ebooks 37.% 23.4% eaudio 3.1% 1.8% eaudiovisuals.%.% Source: CIPFA Public Library Statistics Cells 51 to 61 D5: All Acquisitions (Books and Audio Visual) Acquisitions Number per 1, pop Average 42, , , , , Acquisitions per 1, population: Time Series Milton Keynes Average Source: CIPFA Public Library Statistics Cells 38 & 61 Page 38 17/3/215

39 D6: Lending Stock Replenishment Rate Lending Stock Years Average Time taken in years to replenish the lending stock on Replenishment Rate open access or available on loan at rate Lending Stock Replenishment Rate x z r u m a s n k f d h t e w Source: CIPFA Public Library Statistics (Cell 29 + Cell 48) / (Cell 37 + Cell 6) Page 39 17/3/215

40 SECTION E: PERFORMANCE The CIPFAstats Public Library Statistics primarily collect cost and quantity figures. Here we analyse the performance data included, in particular the results of the lastest PLUS surveys*. 1% Choice of Books is 'Very Good' or 'Good' 9% 8% 7% 6% 5% 4% 3% 2% 1% % z x w u t r n f e d a k m h s (See page 42 for details) Section Contents Page 41 E1: Requests % supplied in 7, 15 and 3 days Page 42 E2: Adults Public Library Users Survey (PLUS) Satisfaction Measures Page 43 E3: Childrens Public Library Users Survey (PLUS) Satisfaction Measures Outcome Measures *Public Library Users Survey (PLUS) This PLUS data is the feedback from the individuals who makes use of library services. It contains the views of children, young people and adults from diverse neighbourhoods who have been surveyed on a variety of topics including books, homework and computers. Examples of the way the PLUS data is used includes, for example, demographic profiling to determine demand amongst key groups for services. If you would like to learn more about PLUS please contact research@cipfa.org Page 4 17/3/215

41 Actuals E1: Requests Percentage Supplied within 7 days within 15 days within 3 days Authority 57% 7% 81% Average 66% 78% 87% 1% Percentage supplied within 7 days 8% 6% 4% 2% % e d h x f n m t a r k z w s u 1% Percentage supplied within 15 days 8% 6% 4% 2% % e d x f t h n m r z a k w s u 1% Percentage supplied within 3 days 8% 6% 4% 2% % t e x f m d r n h z a s k w u Source: CIPFA Public Library Statistics Cells 83 to 85 Page 41 17/3/215

42 E2: Public Library User Survey (PLUS) Over 16 Survey Year: Proportion who view their library opening hours as 'very good' or 'good' Proportion who view their library as 'very good' or 'good' Proportion who find the choice of books as 'very good' or 'good' Authority Average 88% 86% 93% 95% 79% 82% 1% Library Opening Hours are 'Very Good' or 'Good' 8% 6% 4% 2% % z x w u t r n f e d a m k s h 1% Library is 'Very Good' or 'Good' 8% 6% 4% 2% % z x w u t r n f e d a h m k s 1% Choice of Books is 'Very Good' or 'Good' 8% 6% 4% 2% % z x w u t r n f e d a k m h s Source: CIPFA Public Library Statistics Cells 154 to 156 Page 42 17/3/215

43 E3: Public Library User Survey (PLUS) Under 16 Survey Year: Authority Average Who think the library is good (average score out of 1) Under 16 who think the library is 'good' z x w u t r n k f e d a h m s Page 43 17/3/215

44 APPENDICES Information to help you get the most out of the report. APPENDIX 1 - Comparative Bar Charts Page 45 The report makes a great deal of use of one simple type of chart that is used by many organisations including the consultants McKinsey & Co. to display data simpy and effectively. This section provides a detailed overview of the chart and instructions on how to read the charts to get the most out of them. APPENDIX 2 - Background Information Page 48 This appendix provides comparisons for educational achievement, deprivation, area, population and population density as all these can have in impact on libraries planning. APPENDIX 3 - Financial Information Page 5 This appendix provides more detailed tables of the financial data analysed in section B. APPENDIX 4 - Other CIPFA Libraries Services Page 52 Links to other services that CIPFA provides for library authorities. APPENDIX 5 - Contact Us! Page 52 Let us know what you think and how we can make the profile more useful. Page 44 17/3/215

45 Comparative bar charts APPENDIX 1 - Comparative Bar Charts This type of chart is the backbone of our report. It enables us to display the data for the entire group efficiently, displays clearly to readers where their authority sits compared to the group and provides key information about the range of values being compared. While we hope these charts will be intuitive to many readers, some readers will benefit from a little more information. In this appendix we clarify how these charts work and present techniques for getting the most out of the them. Example 1: Anatomy of a comparative bar chart This chart displays fictional user satisfaction data for 25 authorities. Each bar represents an individual authority and the bar for the reader's authority highlights in black. The values for the authorities are displayed in order starting at the highest value at the left of the chart and dropping to the lowest at the right of the chart. In this example, the black bar highlights on the left of the chart, showing that the authority is performing strongly (has a high value) for this indicator when compared to the other 24 authorities. The horizontal black line is the average value for the group. In this example it can literally 'be seen' that the authorities user satisfaction is clearly above average as the black bar is taller than the height of the average line. The y-axis shows the scale and enables readers to judge the values of individual authorities and the average. While readers natually cannot read exact values off the chart, your authority's own value and the group average will be displayed near the chart, often with the associated raw data. group average comparator authority your authority Example 2: Comparative bar charts for reports with small numbers of authorities This example displays fictional income data for 12 authorities. Authorities can request copies of this report using any grouping of authorities that they wish (e.g. small regional groupings, nearest neighbours or family groupings, core cities up to the whole of Britain). For small groupings of authorities (19 or less) we display letters under the charts and provide a key in the report to enable readers to identify each of their comparator authorities individually. letters enable readers to identify specific authorities Page 45 17/3/215

46 Example 3: Zero values and unavailable data Zero values: In some cases the value for any authority might be zero, in this case the value 'displays' as a bar of zero height (i.e. no bar) on the right of the distribution (which follows the pattern of lowest values to the right of the chart). Unavailable data: In other cases there may not be data available, either because the data were not supplied, or because the data supplied have been rejected. These are displayed by missing bars on the left of the chart. Averages: Zero values are included in the average as they are genuine values for authorities. The average however excludes unavailable data. This chart shows fictional agency staff costs for 12 authorities. The four missing bars can potentially cause confusion, however it will quickly become second nature to readers. In this chart, authorities q, f and a have no spend on agency staff, i.e. they have not used agency staff and therefore their values are genuinely zero. However the use by authority h is unknown and has been excluded from the analysis (represented by the gap on the left of the chart). The chart average is based on only 11 authorities as authority h is excluded. Example 4: Comparisons with large numbers of authorities When a large number of authorities are displayed the individual bars get so small that they start to merge. The value for your authority should still be clearly visible as the black bar. While individual bars cannot be seen, this does not detract from the readers ability to compare their value to the group, or learn about overall range of values. This chart shows fictional overhead costs for 15 authorities. By looking at the shape of the graph and position of the black bar and average line the following information can be observed. The black bar authority has a very low figure, being less than a third of the group average. Data were not available for around 1% of the authorities (gap on left of the chart). 5% of the authorities report either zero or miniscule costs (gap on right of the chart). There is great variation in these costs, as the distribution slopes smoothly from left to right showing that there is no 'typical' value for this cost. Page 46 17/3/215

47 Examples 5-8: Example distributions and help in interpreting them The distributions of values shown on the charts can vary greatly. Here we show some examples to help readers understand how the distributions can vary. In each case we will keep the black bar authority's value the same and the group average the same, however the shape of the graph and distribution of the groups values are varied to give quite different pictures of the example authority's costs. This chart shows a very common distribution (which a statistician would appropriately call the 'normal' distribution). While there is a wide range of values (2-1) the majority of authorities are in a much tighter range (about half are between 5 and 7). In this particular case the highlighted authority has one of the highest costs. This chart shows a straight sloping distribution. There is no consistency between authorities and no such thing as a typical value. In this particular case the highlighted authority is above average, but not signficantly so. This chart shows little variation between authorities. In this particular case the highlighted authority is clearly the most expensive per 1, population. This distribution is quite rare, the chart clearly displays two distinct groupings of authorities. In this case interpreting the highlighted authorities value is difficult and it is important to investigate the reasons behind this variation. Quartiles We finish this introduction with a quick note about quartiles. Quartiles are a popular simple way to examine distributions of cost or performance data. Quartiles are produced by splitting the distribution into four quarters, as presented on the right. Mathmatically the word quartile refers to the boundaries between the quarters (called the lower quartile, median and upper quartile). In business & management the word quartile is more often used to refer to the quarters themselves. "Top quartile" is used to desribe the best quarter (e.g. highest performance) while "bottom quartile" refers to the worse (e.g. high cost or low performance). It is common approach to view "being in the top quartile" as a benchmark to be achieved, and "being in the bottom quartile" as a sign of problems. We do not show quartiles in this report, as this approach can be viewed as simplistic, and it does not fit in with the purpose of the report, which is to inform rather than judge. The reader should however compare the top and bottom charts and note how easy it is to quarter the distribution with the mind's eye. Page 47 17/3/215

48 APPENDIX 2 - Background Information Educational Attainment Educational Attainment Average 9.2% 9.8% 12% Percentage of pupils achieving 5 A*-C grades including English & Maths 1% 8% 6% 4% 2% % n a x u w h m s d r z e f t k Source: CIPFA Children's Services Actuals Statistics Column 325 Deprivation Index of Deprivation Average Indices of Deprivation z m f t x a r k w u h n e s d The higher the index, the more deprived the authority is. Source: CLG Indices of Deprivation 21 Page 48 17/3/215

49 Population Population 3, Average 255,7 22,32 Population 25, 2, 15, 1, 5, m k s n e z x u f a h t w r d Source: ONS Mid 213 Population Estimates Area Area 4, Average 3,863 2,487 Area 35, 3, 25, 2, 15, 1, 5, x h f s t e k u w z m d n a r Source: ONS Area 213 Population Density Population Density 45 4 Median Population Density r n m a k z u d w e s t x f h Page 49 17/3/215

50 For Milton Keynes Council APPENDIX 3 - Financial Information Financial Information (Actuals) Revenue Expenditure per 1, pop Average Employees 1,572,749 6,151 6,96 Premises 356,666 1,395 1,977 Supplies & Services Books & Pamphlets - Reference - Adult Fiction - Adult Non-Fiction - Children's Fiction - Children's Non-Fiction Newspapers, Periodicals & Magazines Sound Recordings 1 DVDs, CD-ROMs, Software & Multimedia 2 Electronic & Online Products 3 Other Acquisitions Bookbinding Total Materials Computing Costs Other Supplies & Services Transport 6, , , , , , , , , ,72 1,37 1,273 41, , , Third Party Payments 2, Support Service Costs 754,12 2,949 2,26 Total Revenue Expenditure 3,151,197 12,324 13,567 Revenue Income per 1, pop Average Overdue Charges 99, Reservation Fees Lettings Hire of Audio & Visual Materials Electronic Revenue Specific Grants Provision of Library Services to other Local Authorities Miscellaneous - receipts from the public Miscellaneous - corporate income Total Revenue Income 14 59, , , , , ,148 1, Net Expenditure (excluding Capital Charges) Capital Charges Total Net Expenditure (including Capital Charges) 3,621,345 14,162 14, ,854 2,667 1,343 4,33,199 16,829 15,893 Total Capital Expenditure 8, Includes Music, Adult Talking Books and Children's Talking Books (Cells 16 to 18) 2 Includes DVDs, Multimedia & Open Learning Packs and CD-ROMs & Software (Cells 17 & 18) 3 Includes ebooks, eaudio, eaudiovisual, Subcriptions and Online / Electronic Products (Cells 111 to Cell 115) Page 5 17/3/215