Table of Contents. Department / Division Overviews...WT 3. Current Budget Highlights... WT 37. Capital Budget and Forecast...

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1 Table of Contents Department / Division Overviews Works and Transportation Department Business Services Division Engineering and Construction Division Fleet Services Division Operations Division Transit Division Current Budget Highlights Public Works: Consolidated Change from Transit: Consolidated Change from Public Works: Staff Additions Summary Transit: Staff Additions Summary Capital Budget and Forecast Capital Budget & Capital Forecast Capital Budget Project Detail Summaries

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3 Department / Division Overviews 3

4 Department Overview Department: Works and Transportation Commissioner: Klaus Stolch (Interim) What function(s) does the Works and Transportation Department serve? o The Works and Transportation Department is focused on providing effective and efficient transportation and infrastructure networks to the citizens of Brampton, via capital construction, infrastructure maintenance and transit services. The main driver of the Department s 2013 budget is the need to provide a sustained level of service for Brampton s existing infrastructure while providing new infrastructure and services in a timely manner to address the City s growth management objectives, within the context of the overall City fiscal position. The Department s services are delivered by five operating units. Operations is responsible for maintaining the City s road system and all associated infrastructure, including Road Operations, Traffic Engineering Services and Operations Planning. Engineering and Construction is responsible for the delivery of road, bridge and storm water infrastructure projects as part of the City s 10- Year Capital Program to maintain, expand and improve the City s infrastructure networks. Brampton Transit provides public transit service, including Züm bus rapid transit service, to a rapidly growing population. Brampton Transit s primary objective is to offer a safe and efficient transit system that supports ridership, increases personal mobility, promotes a sustainable environment and fosters economic growth. Fleet Services is responsible for the provision, maintenance, training and compliance of City-owned vehicles and equipment for all City Departments, excluding Fire and Transit Services. Business Services ensures the highest level of service to internal and external customers by providing administrative and technical support as well as financial planning management. 4

5 Goals and Objectives Department Overview To provide spirited leadership and innovation in the provision of efficient transportation and infrastructure systems, as Brampton continues its evolution to a strong and vibrant City with an exceptional quality of life for its residents and businesses. The delivery of the department s services will be organized around the following performance goals: Service/ Operational Excellence Fiscal Responsibility Environmental Stewardship and Responsible Growth Management Customer Service and Community outreach Employer of Choice A Skilled and Motivated Workforce Specific Measures o Continue the implementation of advanced GPS and Automated Vehicle Location technology to optimize service provision and identify opportunities to improve efficiency o Provide efficient and effective winter maintenance to ensure the safety of all users of the municipal road network, while meeting existing service levels and adhering to legislation o Continue the expansion of a safe and efficient transit system that supports increased public transit ridership and personal mobility, promotes a sustainable environment and fosters economic growth. o Support the development of a long-range rapid transit program through detailed planning and design of the Hurontario High Order Transit project. o Continue our commitment to the environment through: Reduced salt and winter sand usage Reclamation and re-use of winter sand Implementation of the storm water facilities maintenance master plan Implementation of the Council approved Green Fleet program Implementation of a bikeway implementation plan for the City of Brampton o Identify, deliver and maintain efficient transportation and infrastructure systems with particular emphasis on the following: Key bridge rehabilitation projects 5

6 Department Overview An enhanced road resurfacing program through the use of the Federal Gas Tax receipts Planning and design of major road projects tied to planning and growth management Major road construction program focused on key development areas Major Service Deliverables The major service deliverables being maintained and expanded by the Works and Transportation Department consist of: o 3,328 Lane Km s of arterial, collector and local roads o 143 Storm Water Ponds o 41,000 Streetlights o 294 Traffic Signals o 150 Crossing Guard locations o 8,000 Permit Locations o 674 Fleet Managed Units o 2 Environmental Assessments, 11 Road Design projects, 8 Road Construction projects including Züm o 21 Million KM s Travelled by 327 Buses o 886,000 Revenue Hours of Service by Transit o 18.8 Million Transit Passengers 6

7 Department Overview Service Drivers The major challenges facing the Works and Transportation Department in 2013 are how to accommodate the increasing demands for both the delivery of new infrastructure and services, as well as maintaining the increasing portfolio of existing and aging infrastructure, within the context of the overall constrained operating and capital fiscal environment of the city. Specific service drivers include: o Demand for new transit services, as a result of record Transit ridership growth o Need for new roads/widen roads to support the City s growth management objectives, within the City s ability to fund through Development Charge receipts o Growth of infrastructure and the need to deliver services to growth areas o Maintenance and repair of a growing portfolio of existing and aging infrastructure o Traffic Congestion and the need to accommodate increased pedestrian and cyclist demands o Meet new and ongoing legislative requirements o Sustain our ongoing commitment to environmental objectives o Need to upgrade and expand works yard facilities to meet existing and future service needs 7

8 Department Overview 2012 Accomplishments/Achievements o Züm (Bus Rapid Transit) service, with hybrid-electric buses, launched on Steeles Avenue with heated station stops o New Brampton Gateway Terminal o Installation of 30 new Shelters, 15 replacement Shelters and 125 Bus Stop Landing Pads o Transit s 2012 ridership is estimated to be 18.8 million, a 15% increase over 2011 o Completed the 2012 Road Resurfacing Program o Temporary installation of Traffic Calming Measures on Conestoga Drive, Brisdale Drive, Worthington Avenue, and Wexford Road o Completion of the Authorized Residential Parking Program o Completion of the right of way management review o Conversion of Parking Meters to Pay and Display machines on Queen Street, Main Street South, Thomas Street and Market Street. o Completed construction of 4 streetlight refurbishments and 4 new traffic signal installations. o Completed 3 parks bridges, 5 pathways and 3 parking lots on behalf of Community Services o Optimized winter road and sidewalk routes o Completed construction/improvement of 9 road projects, including road widening, bridge improvements, and intersection improvements o Completed 3 major transit enhancements including The Gateway Terminal, Züm on Main Street and Züm on Steeles at Rutherford Road and West drive. o Completed cleaning of 4 Ponds at following locations: o Edenbrook Hill Cres. & Peaceleaf Cres. o Fletchers Creek Blvd & Porchlight Road o Humberwest Pkwy & Fairlawn Blvd o Valleycreek Dr & Littlewood Gate o Initiated Works marketing and communication strategy including increased social media presence o Achieved excellent rating by MTO on CVOR program o Green Fleet plan reduced emissions by 3,800 tonnes of CO2 o Successful implementation of GPS / AVL Pilot Project (City Fleet) Integrated with winter control contractor equipment o Sandalwood yard vehicle maintenance facility fully operational o Transitioned Building Inspectors into municipal vehicles 8

9 Initiatives in Progress Department Overview o GPS / AVL expansion, including data capture and Key Performance Indicators o Implementation of in field work order management and training records o Heavy equipment replacement program o Supporting expansion of M5 (Fleet Management System) to other operational areas o Expansion of existing training database o Williams Parkway Yard o Roadwork: o Chinguacousy Rd Steeles Ave to Major William Sharpe o Clarkway (Castlemore Road to Belchase) o Park Bridges o Steeles Avenue Züm (Bramalea, Dixie and Torbram)-Region of Peel is lead on this portion. o Pond Cleaning: o Creeks Edge Subdivision (Summer Valley Drive & Mayfield Road) o Kalimba Subdivision (Sunforest Drive & Townley Crescent ) o Brampton Brick 2 (Quarry Edge Drive & Brickyard Way) o Stone Castle Subdivision (Edenbrook Hill Drive & Queen Mary Drive) o Implementation of Pedestrian Safety Plan initiatives such as crosswalk enhancements and school crossing guard upgrades o Continue Traffic sign inventory and condition assessment o Expansion of the Revenue Control and Access System for downtown parking facilities o Implementation of Bicycle Facilities within the Road Allowance o Development of an updated all-way stop process o Develop and Implement an automated minimum maintenance management monitoring and compliance system o Outdoor Way finding and Signage Program Implementation Strategy for City of Brampton Signs within the road Allowance o Facilitate a pilot windrow clearing program with St. Leonard s House for seniors and persons with disabilities 9

10 2013 Service Initiatives Department Overview The Department s key service initiatives for 2013 are: o Increased transit services on all Züm corridors to accommodate increased travel demand o Peak and off-peak service frequency improvements on several base grid routes to address increasing ridership, supporting the Züm BRT network and improving service reliability o 2013 capital roads program delivery 8 Utility Relocation Projects 6 Project Designs 7 Road Construction/Widening Projects o 2013 bridge rehabilitation and road resurfacing programs 6 bridge rehabilitations Approximately 80 streets resurfaced o Initiation of the Storm Water Management Pond maintenance program o Continued implementation of the Green Fleet program o Partner with Supplier for the introduction of an electric vehicle pilot project o Continuation, expansion and integration of GPS / AVL solution o Implement mobile solution for training and compliance o Consolidated heavy truck replacement program o Introduction of e-learning for renewals, training and testing o Continue development of Williams Parkway Works Yard o Continue to develop the Hansen 8 work order management system o Implementation of Bicycle Facilities within the Road Allowance 10

11 Organizational Structure Department Overview Commissioner, Works & Trans Stolch, Klaus (Interim) Director, Engineering & Constr Stolch, Klaus Director, Fleet Srvc Chiaravallotti, Christopher Director, Operations D Ippolito, Romualdo Executive Director, Transit Connor, Suzanne Mgr, Business Srvc W&T Lawson, Katie 11

12 Current Budget Financial Summary Department Overview ($000s) VARIANCE 2012 BUDGET 2012 ACTUALS* 2013 BUDGET 2013 BUDGET VS 2012 BUDGET % CHANGE DIVISIONAL BREAKDOWN BUSINESS SERVICES $3,197 $3,252 $3,360 $ % ENGINEERING AND CONSTRUCTION $2,469 $2,591 $2,587 $ % FLEET SERVICES $7,719 $7,589 $8,096 $ % OPERATIONS $37,963 $37,770 $41,282 $3, % TRANSIT $39,188 $43,308 $45,379 $6, % Net Expenditures $90,536 $94,509 $100,705 $10, % BREAKDOWN BY CATEGORY Labour Expenditures $92,083 $95,533 $101,541 $9, % Other Expenditures $49,574 $52,797 $57,300 $7, % Total Expenditures $141,657 $148,330 $158,841 $17, % Gross Revenues ($51,121) ($53,821) ($58,136) ($7,015) 13.7% Net Expenditures $90,536 $94,509 $100,705 $10, % *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 12

13 2013 Net Expenditures by Division Department Overview TRANSIT 38.3% BUSINESS SERVICES 3.7% ENGINEERING AND CONSTRUCTION 2.7% FLEET SERVICES 15.4% OPERATIONS 39.8% 13

14 Department Overview 2013 Budgeted Expenditures and Revenues by Type ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET VARIANCE 2013 BUDGET VS 2012 BUDGET % CHANGE EXPENDITURES BY TYPE SALARIES, WAGES AND BENEFITS $92,083 $95,533 $101,541 $9, % OFFICE AND ADMINISTRATIVE $1,998 $2,221 $2,322 $ % ADVERTISING, MARKETING & PROMOTION $368 $257 $369 $1 0.3% STAFF DEVELOPMENT $427 $383 $440 $13 3.0% PROFESSIONAL SERVICES $113 $122 $133 $ % RENT AND LEASE CHARGES $505 $509 $667 $ % REPAIRS, MAINTENANCE AND MATERIALS $7,832 $7,873 $8,746 $ % CONTRACTED SERVICES $19,509 $19,822 $21,365 $1, % UTILITIES AND FUEL $17,917 $19,598 $21,498 $3, % GRANTS, SUBSIDIES AND DONATIONS $180 $143 $180 $0 0.0% FINANCIAL SERVICES $359 $1,502 $1,188 $ % CONTRIBUTION TO RESERVES $367 $367 $392 $25 6.8% Total Expenditures by Type $141,657 $148,330 $158,841 $17, % REVENUES BY TYPE USER FEES AND SERVICE CHARGES ($43,381) ($46,081) ($49,992) ($6,611) 15.2% GRANTS AND SUBSIDIES ($7,740) ($7,740) ($8,144) ($404) 5.2% Total Revenues by Type ($51,121) ($53,821) ($58,136) ($7,015) 13.7% *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 14

15 Department Overview 2013 Budgeted Expenditures by Type PROFESSIONAL SERVICES 0.1% STAFF DEVELOPMENT 0.3% ADVERTISING, MARKETING & PROMOTION 0.2% RENT AND LEASE CHARGES 0.4% REPAIRS, MAINTENANCE AND MATERIALS 5.5% GRANTS, SUBSIDIES AND CONTRACTED SERVICES DONATIONS 13.5% 0.1% FINANCIAL UTILITIES AND FUEL SERVICES 13.5% 0.2% OFFICE AND ADMINISTRATIVE 1.5% SALARIES, WAGES AND BENEFITS 63.9% 15

16 Winter Operations Department Overview VARIANCE ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET 2013 BUDGET VS 2012 BUDGET % CHANGE CONTRACTED SERVICES $6,900 $6,494 $7,559 $ % SALT, SAND & BRINE $1,758 $1,220 $1,846 $88 5.0% IN-HOUSE LABOUR $2,592 $2,525 $2,606 $14 1.0% Total Expenditures $11,250 $10,239 $12,011 $ % *Forecast year-end actuals based on August 31st, 2012 actual results Note: Figures in the table may not add due to rounding Explanation: The Contracted Services increase is due to Inflation ($69K) and growth ($590K). The Salt and Sand increase is due to Growth ($44K) and Inflation ($44K). The In-house Labour increase is due to higher Fringe benefit costs offset by savings in re-org and redistribution of vacant positions ($14K). 16

17 Department Overview Fuel VARIANCE ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET 2013 BUDGET VS 2012 BUDGET % CHANGE TRANSIT FUEL $10,132 $12,015 $12,733 $2, % FLEET FUEL $1,525 $1,398 $1,525 $0 0.0% Total Expenditures $11,657 $13,413 $14,258 $2, % *Forecast year-end actuals based on August 31st, 2012 actual results Note: Figures in the table may not add due to rounding Explanation: The diesel fuel unit cost has been increased from $0.98/litre to $1.05 /litre. This resulted in a budget increase of $810K for Transit diesel fuel. Transit also has seen a usage increase over the last few years which resulted in a $1,250K budget increase. In addition, the transit service increase has resulted in an additional pressure of $540K. Transit Labour VARIANCE ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET 2013 BUDGET VS 2012 BUDGET % CHANGE TRANSIT LABOUR $68,279 $71,241 $76,320 $8, % *Forecast year-end actuals based on August 31st, 2012 actual results Note: Figures in the table may not add due to rounding Explanation: The Transit Labour increase is due to the ATU Union Agreement increases as well as the implementation of additional transit service for

18 Department Overview Streetlight Hydro VARIANCE ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET 2013 BUDGET VS 2012 BUDGET % CHANGE STREETLIGHT HYDRO $4,057 $4,157 $4,922 $ % *Forecast year-end actuals based on August 31st, 2012 actual results Note: Figures in the table may not add due to rounding Explanation: The Streetlight Hydro increase is due to growth ($248K), anticipated OEB rate increases ($250K) and KWH market rate increases ($367K) 18

19 Staffing Complement Department Overview 2012 STAFF ADDS* 2013 Perm P/T F/ T Contract P/T Contract DIVISIONS BUSINESS SERVICES ENGINEERING AND CONSTRUCTION FLEET SERVICES OPERATIONS TRANSIT DEPARTMENT TOTAL 1, , SOURCE: HUMAN RESOURCES (as of Oct. 31/12) *Includes F/T and conversions to F/T Capital Budget Summary COMPLEMENT OTHER STAFFING ($000s) PUBLIC WORKS $119,365 $120,391 $115,460 $77,706 $105,678 TRANSIT $63,097 $34,225 $34,454 $32,682 $51,496 Total Approved Capital $182,462 $154,616 $149,914 $110,388 $157,174 Note: Based on approved Capital Budgets; Figures in the table may not add due to rounding 19

20 2013 Capital Budget by Division Department Overview ($000s) 2012 BUDGET 2013 BUDGET DEVELOPMENT CHARGES TAX BASED OTHER ENGINEERING & CONSTRUCTION $59,342 $63,010 $54,738 $65 $8,207 ROAD OPERATIONS $10,500 $34,940 $23,265 $80 $11,595 TRAFFIC SERVICES $2,960 $3,468 $780 $708 $1,980 FLEET SERVICES $4,700 $4,135 $0 $135 $4,000 TRANSIT $32,682 $51,496 $14,768 $0 $36,728 BUSINESS SERVICES $204 $41 $0 $41 $0 Total Capital $110,388 $157,090 $93,551 $1,029 $62,510 Note2: Figures in the table may not add due to rounding Major Road Construction ($000s) 2012 BUDGET 2013 BUDGET MAJOR ROAD CONSTRUCTION TOTALS $35,617 $43,470 BRAMALEA ROAD (COUNTRYSIDE TO MAYFIELD) $7,000 COUNTRYSIDE DRIVE WIDENING (TORBRAM TO AIRPORT) $8,300 CREDITVIEW ROAD (OLD) AND PLEASANT ROAD URBANIZATION (WORTHINGTON TO FAIRHILL) $4,000 CREDITVIEW ROAD WIDENING (FAIRHILL TO SANDALWOOD) $4,500 NEW CREDITVIEW & CN HALTON LINE (GRADE SEPARATION) - PHASE 2 $12,100 NORTH- SOUTH SPINE ROAD (CREDITVIEW TO SADALWOOD) $2,370 LINKDALE &SKEGBY DRAINAGE IMPROVEMENT $850 COUNTRYSIDE DRIVE WIDENING (BRAMALEA TO TORBRAM)- ADDITIONAL FUNDS $2,000 HUMBERWEST PARKWAY (AIRPORT RD. TO CASTLEMORE ROAD)- ADDITIONAL FUNDS $1,000 MCVEAN DRIVE WIDENING (COTTRELLE TO CASTLEMORE)- ADDITIONAL FUNDS $750 TORBRAM ROAD CNR GRADE SEPARATION-ADDITIONAL FUNDS $600 Note: Figures in the table may not add due to rounding 20

21 Bridge Rehabilitation Department Overview ($000s) 2012 BUDGET 2013 BUDGET BRIDGE REHABILITATION TOTALS $747 $1,470 COUNTRYSIDE DR OVER WEST HUMBER TRIBUTARY $160 PEDESTRIAN TRAIL OVER SPRING CREEK $100 MAIN STREET OVER ETOBICOKE CREEK (SOUTH) $460 TOMKEN RD OVER ETOBICOKE CREEK $220 COUNTRYSIDE DR OVER HUMBER $30 CLARKWAY OVER WEST HUMBER TRIBUTARY $50 DESIGN OF 2014 BRIDGE REPAIRS $150 MISCELLANEOUS BRIDGE REPAIRS $300 Note: Figures in the table may not add due to rounding Road Operations ($000s) 2012 BUDGET 2013 BUDGET ROAD OPERATIONS TOTALS $10,500 $34,940 ROAD RESURFACING $10,500 $9,000 WILLIAMS PARKWAY YARD $0 $25,850 POND FOUNTAIN REPLACEMENT $0 $80 MINOR CAPITAL $0 $10 Note: Figures in the table may not add due to rounding 21

22 Department Overview Fleet Services ($000s) 2012 BUDGET 2013 BUDGET FLEET SERVICES TOTAL $4,700 $4,135 0 NEW EQUIPMENT $0 $0 REPLACEMENT EQUIPMENT $4,500 $4,000 SHOP TOOLS $50 $35 FACILITY REFURBISHMENT $150 $0 GPS PROGRAM $0 $100 Note: Figures in the table may not add due to rounding Business Services ($000s) 2012 BUDGET 2013 BUDGET BUSINESS SERVICES TOTAL $204 $41 HARDWARE $56 $0 SOFTWARE $133 $0 MINOR CAPITAL $15 $41 Note: Figures in the table may not add due to rounding 22

23 Streetlight Modernization Department Overview ($000s) 2012 BUDGET 2013 BUDGET STREETLIGHTING TOTALS $1,550 $1,580 PEEL VILLAGE - PHASE 4 CONSTRUCTION $400 D SECTION - PHASE 4 CONSTRUCTION $400 CENTRE STREET WILLIAMS TO KENNEDY $200 GRENOBLE $65 REEVE ROAD $55 KINGS CROSS, KENSINGTON & KNIGHTSBRIDGE $180 POLE REPLACEMENT & WALKWAY LIGHTING $280 Note: Figures in the table may not add due to rounding Transit ($000s) 2012 BUDGET 2013 BUDGET TRANSIT TOTALS $32,682 $51,496 0 ACCELERIDE / Züm $38,680 BUS PURCHASES $7,375 SHELTERS, PADS AND STOPS $430 LIGHT RAIL TRANSIT $3,500 BUS REFURBISHMENT $1,275 MINOR CAPITAL $187 FACILITY REFURBISHMENT $49 Note: Figures in the table may not add due to rounding 23

24 Division: Business Services Manager: Katie Lawson Business Services Overview What function(s) does the Business Services Division serve? Business Services provides the Works and Transportation department with internal support services in the following areas: o Financial planning, inventory management and payroll o Information technology systems development and maintenance o Customer service and administration, including web, communications and records management Goals/Objectives Service Drivers o Enhanced financial and inventory management to ensure best practices within corporate and industry policies, procedures and guidelines o Implementation and maintenance of new and existing technologies and information management services o Exceptional customer service delivery o Support for departmental and corporate initiatives and priorities o Accurate and timely information to support decision-making and accountability 2013 Service Initiatives Continue to lead and support departmental portal development and customer service initiatives Assist in the implementation of departmental technology solutions and provide systems administration Continue to provide departmental financial leadership and advice, and assist in identifying operational efficiencies 24

25 Organizational Structure Business Services Overview Mgr, Business Srvc W&T Lawson, Katie Supervisor, Admin Services W &T Medeiros, Lenore Spvr, Business Systems W &T Dutt, Krishan Spvr, Financial Srvc W&T Medeiros, Mark Current Budget Financial Summary Division ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET VARIANCE 2013 BUDGET VS 2012 BUDGET % CHANGE EXPENDITURES BY TYPE SALARIES, WAGES AND BENEFITS $2,715 $2,785 $2,880 $ % OFFICE AND ADMINISTRATIVE $127 $126 $124 ($2) -1.9% ADVERTISING, MARKETING & PROMOTION $48 $48 $49 $1 2.6% STAFF DEVELOPMENT $42 $41 $42 $0 0.0% PROFESSIONAL SERVICES $30 $30 $30 $0 0.0% REPAIRS, MAINTENANCE AND MATERIALS $2 $2 $2 $1 33.3% CONTRACTED SERVICES $64 $64 $64 $0 0.0% UTILITIES AND FUEL $15 $15 $15 $0 0.0% GRANTS, SUBSIDIES AND DONATIONS $180 $143 $180 $0 0.0% Total Expenditures by Type $3,222 $3,253 $3,385 $ % REVENUES BY TYPE USER FEES AND SERVICE CHARGES ($25) ($1) ($25) $0 0.0% Total Revenues by Type ($25) ($1) ($25) $0 0.0% *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 25

26 Engineering and Construction Overview Division: Engineering and Construction Director: Klaus Stolch, P.Eng. What function(s) does the Engineering & Construction Division serve? o The Engineering & Construction division is responsible for the delivery of road, bridge and storm water infrastructure projects as part of the City s 10-Year Capital Program. These projects are for the expansion and improvement of the City s road network to accommodate the growth of the City. Each project is identified in the City s Transportation and Transit Master Plan (TTMP). Goals/Objectives Service Drivers o Efficient and timely delivery of the Roads Capital Plan o Delivering the transportation strategy outlined in the 2009 TTMP, within the current economic realities. o Delivering the annual Road Capital plan meeting the City s growth strategy that generates the optimum Development Charge collections Service Initiatives o Road condition survey of the entire City roadway network. o Storm water management watercourse study. o Completion of design and commencement of construction for Züm Project Phase 2-Bovaird (Lake Louise Drive/Worthington to Airport) o Commence detailed design for Züm Project Phase 2-Steeles Avenue (Winston Churchill to Malta Avenue) o Storm water pond maintenance strategy o 2013 Road Capital Program 26

27 Engineering and Construction Overview Organizational Structure Director, Engineering & Constr Stolch, Klaus Mgr, Construction Conklin, Brad Mgr, Development Construction Edwin, John Mgr, Engineering Kocialek, Tim Mgr, Infrastructure Planning Duyvestyn, Chris Current Budget Financial Summary - Division ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET VARIANCE 2013 BUDGET VS 2012 BUDGET % CHANGE EXPENDITURES BY TYPE SALARIES, WAGES AND BENEFITS $2,383 $2,557 $2,449 $66 2.7% OFFICE AND ADMINISTRATIVE $6 ($10) $15 $ % ADVERTISING, MARKETING & PROMOTION $1 $1 $1 $0 0.0% STAFF DEVELOPMENT $87 $56 $88 $0 0.5% REPAIRS, MAINTENANCE AND MATERIALS $49 $35 $44 ($5) -10.1% CONTRACTED SERVICES $228 $244 $271 $ % CONTRIBUTION TO RESERVES AND CAPITAL $70 $70 $75 $5 7.1% Total Expenditures by Type $2,825 $2,953 $2,943 $ % REVENUES BY TYPE USER FEES AND SERVICE CHARGES ($356) ($350) ($356) $0 0.0% Total Revenues by Type ($356) ($350) ($356) $0 0.0% *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 27

28 Division: Fleet Services Director: Christopher Chiaravallotti Fleet Services Overview What function(s) does the Fleet Services division serve? o Fleet Services is accountable for the development of the Fleet capital programs, standards, specifications, acquisition and provision of vehicle / equipment maintenance, operator training and legislative compliance in a fiscally responsible and environmentally sustainable manner in support of front line service delivery. Goals/Objectives Service Drivers o Support front line service delivery through an effective fleet program built on communication, best practices and innovative initiatives o Ensure the Fleet program is both fiscally responsible and environmentally sustainable o Mitigate fuel usage through bio fuel blends, energy conservation, training, awareness, technology and fuel system data monitoring o Reduce maintenance repair time through mobile applications, focus on core maintenance competencies and Sandalwood repair facility commissioning o Reduce the environmental impact through the Green Fleet Program o Support front line service delivery o Accommodated 3,396 staff training requests o Monitor 1,590 permits and conducted 6,000 license abstracts reviews o Completed 3,920 maintenance work orders with 7,365 jobs o Maintain 674 vehicles and equipment o Meet legislative compliance 28

29 2013 Service Initiatives Fleet Services Overview o Partner with Supplier for the introduction of an electric vehicle pilot project o Continuation and expansion of GPS / AVL solution o Implement mobile solution for training and compliance o Consolidated heavy truck replacement program o Introduction of e-learning for renewals, training and testing Organizational Structure Director, Fleet Srvc Chiaravallotti, Christopher Spvr, Administration Keaveney, Brendan Spvr, Maintenance & Operations Vacant Spvr, Trng, Safety & Compliance Scott, James 29

30 Fleet Services Overview Current Budget Financial Summary - Division ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET VARIANCE 2013 BUDGET VS 2012 BUDGET % CHANGE EXPENDITURES BY TYPE SALARIES, WAGES AND BENEFITS $3,506 $3,483 $3,612 $ % OFFICE AND ADMINISTRATIVE $37 $167 $114 $ % ADVERTISING, MARKETING & PROMOTION $3 $3 $3 $0 0.0% STAFF DEVELOPMENT $22 $21 $28 $6 29.3% PROFESSIONAL SERVICES $8 $8 $8 $0 0.0% RENT AND LEASE CHARGES $406 $411 $556 $ % REPAIRS, MAINTENANCE AND MATERIALS $1,394 $1,417 $1,396 $1 0.1% CONTRACTED SERVICES $342 $352 $343 $1 0.3% UTILITIES AND FUEL $2,034 $1,772 $2,070 $36 1.7% Total Expenditures by Type $7,751 $7,633 $8,128 $ % REVENUES BY TYPE USER FEES AND SERVICE CHARGES ($32) ($40) ($32) $0 0.0% Total Revenues by Type ($32) ($40) ($32) $0 0.0% *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 30

31 Division: Operations Operations Overview Director: Romualdo D ippolito, P.Eng. What function(s) does the Operations Division serve? o The Operations Division is responsible for the operation and maintenance of the City s transportation infrastructure including roads, sidewalks, storm sewers, traffic control devices and streetlights. Through its three areas of service delivery; Road Operations, Traffic Engineering Services and Operations Planning, Operations delivers planned and non-planned maintenance programs to preserve and enhance the City s infrastructure to accommodate the safe and efficient movement of vehicle and pedestrian traffic. Goals/Objectives Service Drivers o To efficiently operate and maintain the City s transportation network and associated infrastructure o To maximize the safety of all users of the transportation network o To respond to growth and expansion of the City s infrastructure o To demonstrate fiscal responsibility in the delivery of services o To ensure services are in line with the needs of Brampton residents o To meet legislative requirements related to the maintenance and operation of the City s road network and related infrastructure o To develop and support staff to ensure meeting of the above goals/objectives o Public Safety o Growth and development o Traffic congestion o Fiscal responsibility o Aging infrastructure o Legislative compliance 31

32 Operations Overview o Environmental stewardship o Service level commitments o Customer service 2013 Service Initiatives o 2013 Traffic Signal and Streetlights capital programs o Continue Traffic sign inventory and condition assessment o Additional expansion of the Revenue Control and Access System for downtown parking facilities o Continued implementation of Bicycle Facilities within the Road Allowance o Continue development of Williams Parkway Works Yard o Continue to develop the Hansen 8 work order management system o Continue to develop new Municipal Access Agreements with utility companies ensuring effective right of way management and protection of roadway assets o 2013 Road Resurfacing Program o 2013 Community Services Pathway and Parking rehabilitation program o Implementation of the Vending Box Program under a permit system o Provide effective and efficient winter control services Organizational Structure Director, Operations D Ippolito, Romualdo Mgr, Road Ops, Sandalwood Van Ravens, Edward Mgr, Ops Planning Vacant Mgr, Road Ops, Williams Pkwy Lauppe, Ken Mgr, Traffic Srvc Parks, Michael 32

33 Operations Overview Current Budget Financial Summary - Division ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET VARIANCE 2013 BUDGET VS 2012 BUDGET % CHANGE EXPENDITURES BY TYPE SALARIES, WAGES AND BENEFITS $15,200 $15,466 $16,281 $1, % OFFICE AND ADMINISTRATIVE $448 $438 $502 $ % ADVERTISING, MARKETING & PROMOTION $13 $13 $13 ($0) -0.7% STAFF DEVELOPMENT $170 $164 $175 $5 2.9% PROFESSIONAL SERVICES $0 $9 $0 $0 - REPAIRS, MAINTENANCE AND MATERIALS $2,582 $2,064 $2,686 $ % CONTRACTED SERVICES $16,962 $16,761 $18,015 $1, % UTILITIES AND FUEL $4,297 $4,409 $5,172 $ % FINANCIAL SERVICES $53 $49 $49 ($4) -8.0% CONTRIBUTION TO RESERVES AND CAPITAL $110 $110 $130 $ % Total Expenditures by Type $39,835 $39,482 $43,022 $3, % REVENUES BY TYPE USER FEES AND SERVICE CHARGES ($1,872) ($1,729) ($1,740) $ % Total Revenues by Type ($1,872) ($1,729) ($1,740) $ % *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 33

34 Transit Overview Division: Transit Director: Suzanne Connor What function(s) does the Transit Division serve? o Brampton Transit provides reliable, efficient and accessible transit service to the citizens of Brampton. Goals/Objectives Service Drivers o To provide a better transit experience to our customers, making Brampton Transit the transportation mode of choice within the city. o To promote our services to attract choice riders in an effort to increase the City s modal split. o To develop a safe and efficient transit system that supports public transit ridership, increases personal mobility, promotes a sustainable environment and fosters economic growth. o To implement bus rapid transit service and new technologies that will improve the reliability and quality of transit service and provide better connectivity within and beyond Brampton s boundaries o Growth Population Ridership Demand for Increased Frequencies on Existing Routes New Service in Development Areas Inter-Regional Travel Demands o Customer Service Improvements o Traffic Congestion/Safety o Environmental Issues 34

35 Transit Overview o Metrolinx Regional Transportation Policy (RTP) 2013 Service Initiatives o Service Increase of 42,000 additional annualized revenue service hours utilizing 14 buses o Increase transit services on all Züm corridors to accommodate increased travel demand o Implement peak and off-peak service frequency improvements on several base grid routes to address increasing ridership, support the Züm BRT network and improve service reliability Organizational Structure Executive Director, Transit Connor, Suzanne Coord, Office Transit Tom Czach Mgr, Admin Srvc Transit Sellars, Meva Sr Mgr, Business Strategies Milojevic, Alex Mgr, Maint Transit Grocott, Alan Mgr, Ops Transit O Halloran, Kevin Spvr, Marketing Transit Tomas, Ivana Proj Director, Acceleride Vacant Sr Mgr, Operations Sandalwood Alder, Peter 35

36 Transit Overview Current Budget Financial Summary - Division ($000s) 2012 BUDGET 2012 ACTUALS* 2013 BUDGET VARIANCE 2013 BUDGET VS 2012 BUDGET % CHANGE EXPENDITURES BY TYPE SALARIES, WAGES AND BENEFITS $68,279 $71,241 $76,320 $8, % OFFICE AND ADMINISTRATIVE $1,380 $1,501 $1,567 $ % ADVERTISING, MARKETING & PROMOTION $303 $192 $303 $0 0.0% STAFF DEVELOPMENT $106 $100 $107 $1 1.2% PROFESSIONAL SERVICES $75 $75 $95 $ % RENT AND LEASE CHARGES $99 $98 $111 $ % REPAIRS, MAINTENANCE AND MATERIALS $3,804 $4,357 $4,619 $ % CONTRACTED SERVICES $1,914 $2,401 $2,673 $ % UTILITIES AND FUEL $11,571 $13,403 $14,242 $2, % FINANCIAL SERVICES $306 $1,454 $1,139 $ % CONTRIBUTION TO RESERVES AND CAPITAL $187 $187 $187 $0 0.0% Total Expenditures by Type $88,024 $95,009 $101,363 $13, % REVENUES BY TYPE USER FEES AND SERVICE CHARGES ($41,096) ($43,961) ($47,839) ($6,743) 16.4% GRANTS AND SUBSIDIES ($7,740) ($7,740) ($8,144) ($404) 5.2% Total Revenues by Type ($48,836) ($51,701) ($55,984) ($7,147) 14.6% *Forecast year- end actuals based on August 31 st, 2012 actual results Note: Figures in the table may not add due to rounding 36

37 Current Budget Highlights 37

38 Works & Transportation Public Works: Current Budget Highlights Consolidated Change from 2012 ($000s) 2013 Budget vs Budget Category Description CORE ADJUSTMENTS > Compensation - Adjustments to reflect actual costs 963 Compensation Adjustments and Fringe/WSIB rates > Operating expenditure adjustments to reflect actuals and forecasted actuals - Fleet rental vehicles for Parks and Recreation 165 Growth / Work Volume - Contract services staff recoveries 83 Service - Traffic staff recoveries (operations/street 42 Service lighting/signals) - Minor operating adjustments 55 Inflation > Revenue adjustments to reflect actuals and forecasted actuals - Parking meter revenue decrease 102 Service - Parking garage revenue decrease 34 Service SUBTOTAL, CORE ADJUSTMENTS 1,444 COMMITMENTS > Winter control (net $747K impact) - Growth 590 Capital Impacts - Growth - Inflation 69 Inflation - Salt and Sand - Growth 44 Capital Impacts - Growth - Salt and Sand - Inflation 44 Inflation > Contracted services (net $163K impact) - Growth 102 Capital Impacts - Growth - Inflation 61 Inflation > Traffic Signal maintenance (net $42K impact) - Growth 26 Capital Impacts - Growth - Inflation 16 Inflation > Traffic Streetlight maintenance (net $84K impact) - Growth 52 Capital Impacts - Growth - Inflation 31 Inflation > Streetlight Hydro (net $865K impact) - Ontario Energy Board (OEB) rate increase 250 Inflation - KWH market rate increase 367 Inflation - Growth 248 Capital Impacts - Growth 38

39 Works & Transportation Public Works: Current Budget Highlights Consolidated Change from 2012 ($000s) 2013 Budget vs Budget Category Description > Project Engineer - Storm water (1 F/T) 113 Growth / Work Volume - Capital recovery (113) Growth / Work Volume > Maintenance Inspectors - Operations Planning (2 177 Growth / Work Volume F/T) > Traffic Signal System Coordinator (1 F/T) 108 Growth / Work Volume > Vehicle GPS Data Plan ($30K Contingent on GPS 80 Capital Impacts - Growth project) > Pavement markings 70 Capital Impacts - Growth > Crossing Guards (5 P/T) 59 Capital Impacts - Growth > Bridge Management Software upgrade 43 Capital Impacts - Growth > Parking Garage System - maintenance and 33 Capital Impacts - Growth materials > Pay and Display - maintenance and 26 Capital Impacts - Growth communication > Feature Wall reconstruction 20 Capital Impacts - Growth > Traffic Sign materials 16 Capital Impacts - Growth SUBTOTAL, COMMITMENTS 2,533 TOTAL, NET EXPENDITURE CHANGE 3,977 39

40 WORKS & TRANSPORTATION TRANSIT: Current Budget Highlights Consolidated Change from 2012 ($000s) 2013 Budget vs Budget Category Description CORE ADJUSTMENTS > Compensation - Adjustments to reflect actual costs 4,343 Compensation Adjustments and Fringe/WSIB rates > Vehicle Cost Increase per Service Hour (net $2.0M impact) - Fuel 1,250 Growth / Work Volume - Vehicle repairs 535 Growth / Work Volume - Tires 82 Growth / Work Volume - Lubricants 51 Growth / Work Volume - Vehicle outside maintenance 73 Growth / Work Volume > Operating expenditure adjustments to reflect actuals and forecasted actuals (net $1.45M impact) - Increase in fuel rate from $0.98/litre to $1.05/litre 808 Inflation - Zum shelter cleaning 166 Growth / Work Volume - Sandalwood property taxes 113 Growth / Work Volume - Facilities (outside services) 104 Growth / Work Volume - Armoured car service 79 Growth / Work Volume - Janitorial service 71 Growth / Work Volume - Minor operating adjustments 45 Growth / Work Volume - Presto maintenance costs 37 Growth / Work Volume - Transit utilities 27 Growth / Work Volume > Revenue adjustments to reflect actuals and forecasted actuals (net $4.3M favourable impact) - Commission cost increase 283 Growth / Work Volume - Revenue growth (2,798) Growth / Work Volume - Fare increase (1,382) Growth / Work Volume - Increase in Provincial Gas Tax funding (404) Growth / Work Volume SUBTOTAL, CORE ADJUSTMENTS 3,484 40

41 WORKS & TRANSPORTATION TRANSIT: Current Budget Highlights Consolidated Change from 2012 ($000s) 2013 Budget vs Budget Category Description COMMITMENTS > Conventional Growth Service Increase (7 Buses - 21,000 Service Hours - net $1.3M impact) - Operators (18 F/T) 1,615 Capital Impacts - Growth - Mechanics (2 F/T) 213 Capital Impacts - Growth - General Service Person (1 F/T) 75 Capital Impacts - Growth - Vehicle Maintenance Foreperson (1 F/T) 109 Capital Impacts - Growth - Vehicle fuel 271 Capital Impacts - Growth - Vehicle repairs and maintenance 64 Capital Impacts - Growth - Outside services - maintenance 32 Capital Impacts - Growth - Vehicle tires 13 Capital Impacts - Growth - Lubricants 6 Capital Impacts - Growth - Presto maintenance costs 4 Capital Impacts - Growth - Licenses 3 Capital Impacts - Growth - Radio fees 1 Capital Impacts - Growth - Revenue recovery (45%) (1,083) Capital Impacts - Growth > Zum Conventional Service Increase (5 Buses - 15,000 Service Hours - net $753K impact) - Operators (10 F/T) 897 Capital Impacts - Growth - Mechanics (1 F/T) 106 Capital Impacts - Growth - General Service Person (1 F/T) 75 Capital Impacts - Growth - Vehicle fuel 194 Capital Impacts - Growth - Vehicle repairs and maintenance 45 Capital Impacts - Growth - Outside services - maintenance 23 Capital Impacts - Growth - Passenger information materials 10 Capital Impacts - Growth - Vehicle tires 9 Capital Impacts - Growth - Lubricants 5 Capital Impacts - Growth - Presto maintenance costs 3 Capital Impacts - Growth - Licenses 2 Capital Impacts - Growth - Radio fees 1 Capital Impacts - Growth - Revenue recovery (45%) (616) Capital Impacts - Growth 41

42 WORKS & TRANSPORTATION TRANSIT: Current Budget Highlights Consolidated Change from 2012 ($000s) 2013 Budget vs Budget Category Description > Zum BRT Service Increase (2 Buses - 6,000 Service Hours - net $318K impact) - Operators (4 F/T) 359 Capital Impacts - Growth - Mechanics (1 F/T) 106 Capital Impacts - Growth - Vehicle Fuel 78 Capital Impacts - Growth - Vehicle Repairs & Maintenance 18 Capital Impacts - Growth - Outside Services - Maintenance 9 Capital Impacts - Growth - Vehicle Tires 4 Capital Impacts - Growth - Lubricants 2 Capital Impacts - Growth - Licenses 1 Capital Impacts - Growth - Presto Maintenance Costs 1 Capital Impacts - Growth - Radio Fees 0 Capital Impacts - Growth - Revenue Recovery (45%) (260) Capital Impacts - Growth > Brampton Gateway Terminal (net $263K Impact) - Facilities Maintenance Foreperson (1 F/T) 109 Capital Impacts - Growth - Revenue recovery (45%) (49) Capital Impacts - Growth - Transit Service Centre Coordinator (1 F/T) 101 Capital Impacts - Growth - Revenue recovery (45%) (45) Capital Impacts - Growth - Outside services - maintenance 60 Capital Impacts - Growth - Hydro 31 Capital Impacts - Growth - Materials 20 Capital Impacts - Growth - Janitorial 14 Capital Impacts - Growth - Heating fuel 8 Capital Impacts - Growth - Snow removal 8 Capital Impacts - Growth - Water 4 Capital Impacts - Growth - Presto maintenance fees 2 Capital Impacts - Growth - Xerox printer lease 1 Capital Impacts - Growth > Mount Pleasant Terminal - Outsides services maintenance 50 Capital Impacts - Growth SUBTOTAL, COMMITMENTS 2,708 TOTAL, NET EXPENDITURE CHANGE 6,192 42

43 Current Budget Highlights Public Works: Staff Additions Summary Position Quantity Description/Justification/Implication for Service Levels Project Engineer - Stormwater (F/T) 1 Help define, manage and implement special studies and programs. Manage the operation and maintenance of creeks and rivers and other stormwater infrastructure; provide expertise in stormwater drainage issues; liaise with authorities and agencies to address new initiatives and design standards; provide guidance in matters of sediment and erosion control; review development applications from a stormwater operations perspective; manage design, tender and construction of stormwater capital works including SWM pond sediment removal and the rehabilitation of other SWM facilities. Manage instream erosion control works and rehabilitate and retrofit the aging and deteriorating infrastructure Budget vs Budget ($000) 0 Maintenance Inspectors - Operations Planning (F/T) 2 Perform regular inspections of the city rights-of-way, investigate and respond to customer service requests, report on information related to insurance claims, examine utility cuts in the road allowance and perform quality assurance inspections of maintenance contractors. Perform site inspections, routine patrols and condition assessments. Respond to urgent and emergent after-hours calls. Provide specialty patrols/ inventories for street lighting and construction signage, monitor sites for safety, etc. Run special winter patrols; assist with storm response/co-ordination. Ensure safe and efficient road network, preserve City s infrastructure, adhere to minimum mtce standards, and provide first responder/onscene assessment services for urgent and emergent situations

44 Current Budget Highlights Public Works: Staff Additions Summary Position Quantity Description/Justification/Implication for Service Levels Traffic Signal System Coordinator (F/T) 1 Required to meet the needs related to Transit Signal Priority (TSP)/ Emergency Vehicle Pre-emption (EVP) throughout the City. Act as prime contact for "on street" TSP/EVP rollouts and continued system maintenance. System updates, fine tuning and ongoing maintenance required after project is fully built out. Liaise with the Acceleride Project Team, Transit Operations/ Scheduling, Fire Emergency Services, external consultants/ contractors; prepare operating and capital TSP/EVP budget for mtce and future projects; track/analyze spending; develop SOPs and standards; review and identify areas for growth; act as Chair for the TSP operational review team; coordinate the repair of damaged equipment; oversee the central monitoring database; coordinate annual routine mtce and develop reports. Crossing Guard (P/T) 5 Of the 5 Crossing Guards requested, four are required for new school openings, changes in school boundaries, and growth. One new Crossing Guard is required for the implementation of the Pedestrian Safety Plan. Specifically, to address school children's safety on four lane roadways a second guard will be placed at prioritized locations 2013 Budget vs Budget ($000)

45 Current Budget Highlights Transit: Staff Additions Summary Position Quantity Description/Justification/Implication for Service Levels 2013 Budget vs Budget ($000) Transit Operator (F/T) 32 Responsible for the safe operation of the vehicle, safety of all 1,579 passengers carried, and respect for other users of the road. Responsible for the collection of fares and issuance of transfers. Documents incidents and reports to Coordinator/Supervisor. Maintains and adheres to operational schedules; abides by Highway Traffic Act, Health & Safety Act and City policies and procedures. Provides information to the public regarding transit routes & other high quality customer service on a daily basis. Mechanics (F/T) 4 Performs repairs and maintenance on the bus fleet to ensure operational customer service requirements are met. Performs ongoing maintenance repairs to the Transit fleet and support vehicles. Performs monthly inspections and repairs to the fleet. Performs MTO 6 month & yearly brake and safety inspections to the fleet and completes the necessary repairs. Ensures all vehicles are roadworthy and safe to operate, to ensure the Transit fleet is fully operational and available to provide the service hours that are scheduled and expected by Transit's customers. 234 General Service Person (F/T) 2 Ensures the Transit fleet and facilities are clean, operational and up to health and safety standards. Under the direction of the Fleet Maintenance Foreperson, performs general maintenance duties as required. Assists in vehicle maintenance and repair; maintains tire service; picks up parts; assists in the repair and maintenance of Transit headquarters and terminals; cleans property; operates skid steer loader, forklift and sweeper. Checks and starts buses; repairs minor defects; parks buses; fuels; sweeps and washes interior and exterior of buses; operates a pressure washer; maintains topup fluid levels; empties cash boxes into vaults and downloads into computer. 82 Vehicle Maintenance Foreperson (F/T) 1 Supervises maintenance staff. Ensures that preventative maintenance is performed. Manages repairs to ensure the required number of vehicles are operational to meet daily service requirements, ensuring no cancelled service due to lack of vehicles. Prepares reports on a range of performance indicators ensuring completion and submission of Ministry of Transportation Inspections & Drive Clean. Ensures the Transit fleet is fully operational, safe & available to provide the service hours required. Ensures the services of outside suppliers are utilized to purchase just-in-time repair parts and outside service contractors are utilized to do contracted services. Ensures open/accurate communication between the Operations Dispatch office City & of Fleet Brampton Maintenance Current and Capital Budget 60 45

46 Current Budget Highlights Transit: Staff Additions Summary Position Quantity Description/Justification/Implication for Service Levels Facilities Maintenance Foreperson (F/T) Transit Service Centre Coordinator (F/T) 1 Assists the Supervisor of Facilities Maintenance supervise staff. Ensures preventative maintenance is performed on facilities equipment as required. Manages completion of daily repairs and submitted equipment and facility defect reports. Prepares reports on a range of performance idicators. Ensures paperwork and inspections are completed on schedule as per requirement of Electrical Safety Authority, Ministry of Labour and Occupational Health & Safety Act. Monitors performance of outside service contractors performing repairs. Ensures facilities and terminals and safe and clean. Repairs damaged equipment to ensure all departments of transit meet the operational requirements. 1 Due to the growth experienced from ridership increases, along with the elimination of third party ticket & pass vendors and the transition to the new Presto farecard, there is a need for an additional full-time Transit Service Centre Coordinator. This position will increase coverage to ensure the efficient operation and staffing of the Transit Service Centre locations. Monitor & control fare media inventories to meet required levels. Prepare financial reports. Maintain tight controls on all cash handling procedures, including replenishment of coin and cash over/short. Ensure high customer service standards are maintained and health & safety procedures are followed Budget vs Budget ($000)