Unique insights into the priorities of the country s top IT executives.

Transcription

1 Unique insights into the priorities of the country s top IT executives. in partnership with #ITWebCIOSurvey18

2 About the survey Now in its fifth year Conducted online during September 2018 By invitation only to CIOs and equivalent C-level IT executives 170 valid respondents A comprehensive research report to be released in early 2019

3 How many people does your company employ? 31% 18% 17% 14% 15% 6% <

4 Who do you report to? Someone else 22% Director General 6% CEO 48% CFO 14% Executive board 10%

5 In which industry does your company operate? 21% 14% 13% 7% 6% 5% 5% 4% 4% 4% Financial services IT Public sector Professional services Telecoms Travel and leisure Construction and engineering Mining and resources Healthcare Education

6 To what degree is your role changing? Changing faster than similar roles in other organisations 37% 34% 30% 28% Changing roughly on par with comparable roles across the industry 31% 31% 34% 33% Changing drastically in responsibility and expectations 22% 22% 19% 26% Modest changes, slower than industry standard 10% 10% 12% 9% Not changing at all 1% 2% 5% 6%

7 What are the key factors driving the change in your role? 64% 60% 56% 49% 44% 44% 36% 35% 19% 13% Strategic direction of the business Digital migration Demand for more innovation Migration to cloud Competition / disruptive forces Digital workplace Enterprise mobility Cost Globalisation optimisation Emergence of chief digital officer

8 What are your biggest concerns when it comes to your ability to support business? 68% 65% 44% 37% 33% 31% 21% 14% 13% 7% Inability to implement fast enough to meet business goals Lack of skills Inadequate budget Pressure to achieve compliance IT seen as a cost centre Complex/ siloed organisational structure IT reduced to technical support role Poor relationship with business executives No direct access to the board Poor relationship with end users

9 Which activities take up the majority of your time? Aligning IT with the business 62% Security / risk management IT governance Keeping abreast of new technology Digital migration strategies Driving business innovation 55% 53% 49% 47% 46% Supporting infrastructure Measuring performance of IT systems Discussing SLAs with service providers Business governance and regulations 33% 28% 25% 24%

10 What will be your key focus areas in the next 12 months? Develop / drive digital strategy Strengthen security 57% 61% Company-wide process innovation Support new business / develop new products and services Cost optimisation Prepare for POPIA / GDPR compliance Attract and recruit key skills Develop / optimise cloud strategy Increase employee productivity Create a digital workplace Maintain IT operations 49% 43% 43% 42% 39% 38% 38% 36% 34%

11 What best describes your IT operation s relationship with business? 41% 27% 17% 14% A work in progress Excellent Challenging Satisfactory

12 What is your organisation s approach to hiring permanent IT staff? Actively seeking specific, core-area skills 43% Hiring is frozen 14% Increasing use of external contractors 14% Actively seeking staff in general 11% Growing raw talent 10% Have an active internship initiative 6% Undergoing restructuring / retrenching 4%

13 What is the size of your IT budget compared to last year? 45% 23% 19% 13% Up in line with CPI only Up above CPI Flat Down

14 How is the SA economy impacting your IT budget? 48% 24% 15% 14% IT tasked with driving cost savings across business (not just IT) Accelerate development of new business to increase revenue Cut IT budget across the board Cut / freeze specific projects to contain costs

15 Budget trend % 39% 30% 35% 33% 26% 25% 19% 23% 21% 23% 23% 15% 16% 13% 13% Down Flat Up above CPI Up in line with CPI only

16 What is the projected size of your IT budget for the year ahead? 48% 25% 19% 8% UPp in line with CPI only Up above CPI Flat Down

17 Estimate the percentage of the IT budget you spend on the following type of activities: Business as usual, ie keeping the lights on 51% Supporting business growth and process optimisation 29% Innovation and differentiation / digital transformation 28%

18 How is IT driving business innovation at your organisation? IT seen as supporter of business innovation, not an innovator 42% IT seen as the major source of innovation 38% Have processes to generate ideas 9% Have formal R&D team Have budget specifically for innovation IT is not expected to drive innovation 4% 3% 5%

19 What is important when selecting a technology supplier? Alignment with your technology and business strategy 75% Cost-effectiveness 70% Long-term strategic vision / product roadmap 63% Integration with existing infrastructure 46% Time to deploy new solutions 45% Access to local skills and training 44%

20 Across your existing key suppliers and their solutions, how satisfied are you in each category? (On a scale of 1 to 5) Quality of local skills and resources Speed to resolve problems Ability to deliver projects on time Ability to adapt to new business demands ROI Delivering the promised benefits Longevity of solutions Stability and interoperability 3.4% 3.3% 3.2% 3.2% 3.1% 3.1% 3% 3%

21 Panel discussion #ITWebCIOSurvey18