Credit Priority Department Date: 07/09/2018

Transcription

1 Date: 07/09/2018 Clarification on Query RFP for Empanelment of agencies for Due Diligence and verification Sr. No. Query Clarification 1 Page No. 7- Section III Clause No. 2. Scope of work & delivery of service- 3 rd Paragraph. The Key guiding principles for additional processing are that one side branch would have greater focus on sales, customer servicing and lead generation and on other side customers should not get affected out of delay in services. Activities like field investigation and document verification through Contact Point verification (CPV) should be verified by internal staff as a part of its own processing and external agency which hired for additional due diligence will assist in faster decision making process. It is an additional due diligence verification work to verify the genuinity of case. The list of the activities to be carried out by agencies. 1. Identity check with documents submitted 2. Address check for Office/Residence of borrowers/guarantors 3. Income tax return check 4. Bank Statement/bank Passbook verification 5. Salary slips verification 6. Employment verification 7. Applicant background / profile check 8. Property Verification -Please specify the scope of work of the agency in the above sentence in more detail. 2 Page No. 9, section IV Clause 1.a) Agencies servicing in that Geographical area empaneled with at least one scheduled commercial bank and / or at least one Public Sector Bank. -Please mention if the empanelment with at-least one schedule commercial bank and / or at least one public sector Bank should be for Due Diligence and Verification or Empanelment for TEV/LIE services can also be considered, which involves Due Diligence and Verification. 3 Page No. 9, section IV Clause 1.d) The agencies which have an experience of 2 year or more in this activity will be given preference in the selection process. Empanelment with at-least one schedule commercial bank and / or at least one public sector Bank should be for Due Diligence and Verification only considered. The firms working / empaneled for NBFC in Retail segment can also be considered which have an experience of two years or more in Due diligence and verification activity. Only in the field of Due Diligence and verification will be considered. -Please mention if Due Diligence and Verification is a part of TEV/LIE services, can also be Page 1 of 5

2 considered. 4 Page No. 9, section IV Clause 1.g) Each of these vendors should commit to the turnaround time (TAT) for each activity prescribed by the Bank. The Turn Around Time (TAT) for submitting the report two days within city limit and three days outside city limit. -Please mention TAT for each activity. 5 Page No. 9, section IV Clause 1.h) The proposed vendor should be able to procure all the required licenses/ permissions on his own. -Please mention the type of license required for this work as for conducting Due Diligence/ Verification in TEV study / LIE services doesn t require any license. Regarding permission, please let us know if you will be providing us an authorization letter for verification of address / documents etc. 6 Page No. 10, Section V- Clause 2. For Respondent Only The Tender document is intended solely for the information of the party to whom it is issued ( the Recipient or the Respondent ) and no other or organization. The license required for functioning of business establishment Acts and compliance of licenses applicable for it. The Bank will provide authorization letter for due diligence verification to Empaneled Agency. As per stipulated conditions of the RFP for Due Diligence agency whosoever comply the condition. -Please specify if thus RFP is a limited tender. 7 Page No. 13 Clause No. 14- Validity of Contract The empanelment of the selected agency will be valid for three years (i.e. from 1st September 2018 to The period may be changed accordingly from date of finalization for Three years. 31st August 2021) as an approved agency for due diligence and verification reports and Page 2 of 5

3 reviewed every year for satisfactory performance. -Please confirm the date as mentioned above. 8 Page No.13 Clause No Authorized Signatory- 2 nd Paragraph. The empaneled Bidder shall indicate the authorized signatories who can discuss and correspond with the bank, with regard to the obligations under the contract. The empaneled Bidder shall submit at the time of signing the contract, a certified copy of the extract of the resolution of their Board, authenticated by Company secretary, authorizing an official or officials of the company or a Power of attorney copy to discuss, sign agreements/contracts with the Bank. Yes for the purpose of Authorized signatory, However documents mention in Page No 21 should be attached. The Bidder shall furnish proof of signature identification for above purpose as required by the Bank. The empaneled Bidder shall indicate the authorized signatories who can discuss and correspond with the bank, with regard to the obligations under the contract. Please mention if copy of Board Resolution along with copy of identity proof will be sufficient. 9 Please mention the minimum and maximum number of cases to be allotted at a time. 10 Please specify if each cases will include all the verification activities as listed in the scope of work or it can be in parts. 11 Please specify the tentative total number of cases to be provided in a month / year each zonal office. There is no minimum and maximum numbers. It is as and when basis. Yes In most of the cases, verification activity can be extended as per requirement of due diligence depending upon case to case. Cases will be given by zonal offices and branches as per their delegation. As the proposal received in branches / zonal offices. The cases will be referred to empanel agency as per requirement. Page 3 of 5

4 12 Please specify if all the verification activities pertaining to a single case will be given to a single agency or it can be given to multiple agency. 13 What is the volume of work that we should anticipate? 14 We would like to understand the nature of the parties; customer/borrowers/others; of retail loans on which the due diligence and verification will be conducted? We would like to understand whether these are individuals, partnership, proprietorship firms or Private Limited companies. 15 On page 8 of the RFP document, list of activities to be carried out by agencies is stated. We would like to understand that what type of information the Bank would like the agency to verify Property Verification Pertaining to a single case will be given to single agency only. Please refer Sr. no 9 and Sr. no 11 In Retail loans most of the cases borrowers are individuals, it can be salaried / business person /Professionals/ self-employed etc. In some of the cases borrower can be partnership, proprietorship firms or Private Limited companies. For Property Physical Address Verification (CPV) 1. Physical visit to applicant s address. 2. Getting information about the applicant from that address 3. Getting information from neighbours, crosschecking information received above from neighbours 4. Photographs of outdoor of house and surrounding (2 photograph with geo tagging wherever possible) Answers to basic queries like: a. Contact details of available person at that address b. Relationship with applicant c. Period of stay d. Ownership of address e. Character/family status f. Collecting proof of residence (copy of electricity bill, tax receipt etc.) (if possible) 16 We would like to obtain an additional explanation on the stated Turn Around Time (TAT) for submitting the report. Please refer Sr. no 4. Page 4 of 5

5 17 Demand Draft of Rs 5000/- Demand Draft of Rs 5000/ in favour of Bank of Maharashtra payable at Pune. Page 5 of 5