CASHLINE TERMS AND CONDITIONS

Transcription

1 CASHLINE TERMS AND CONDITIONS This Cashline Terms and Conditions apply to Cashline customers who previously were Customers of ANZ Moneyline when this product was effectively transferred to the Bank and/or Customers whose application for Cashline have been approved. Please read these terms and conditions carefully. A. TERMS AND DEFINITIONS 1. Unless the context state otherwise, the following terms in this Cashline Terms and Conditions shall be defined as and have the following definitions: ANZI is PT Bank ANZ Indonesia. ANZ Moneyline s ANZI s banking product taken over by the Bank and will hereinafter have its name changed into Cashline, which will be subject to Cashline Terms and Conditions. Cashline Application is the Cashline application sheet filled and signed by the Customer. ATM is an ATM (Automated Teller Machine or Anjungan Tunai Mandiri) service owned by the Bank and/or other banks operating in a network that can accept the Card for transactions. Bank is PT Bank DBS Indonesia, a banking institution registered and supervised by OJK. BI is Bank Indonesia. Cashline is a personal, non-collateral loan product with a selection of features including fixed installment and/or revolving loan with current interest, where its withdrawal can be performed by using the Card, calling the Bank s Customer Center, by using mobile banking. In this case, Cashline is the ANZ Moneyline product that is transferred to the Bank. Minimum Payment is the minimum amount that must be paid by the Customer on the Billing Statemenet by the Due Date. Card is each Cashline card issued by the Bank to the Customer only for cash withdrawal and balance checking via ATM by using a PIN. Credit Approval Statement is a letter stating Cashline approval by the Bank. Billing Statement is the statement printed on the Due Date of each month that contains transactions that have been performed by the Customer, including information on the interest and other fees charged associated with such transactions. Nasabah is Cashline applicants approved by the Bank to obtain Cashline and/or those who had owned an active ANZ Moneyline when this product was effectively transferred to the Bank. OJK is Financial Service Authority or Otoritas Jasa Keuangan. PIN or Personal Identification Number is the secret code consisting of a 6 digit combination to use the Card. Outstanding Balance is the loan in its entirety (principal, interest, fees, and insurance premium (if any)) that must be paid by the Customer on his/her Cashline during a certain period of time. SLIK is the Financial Information Service System or Sistem Layanan Informasi Keuangan. SID is the Debtor Information System or Sistem Informasi Debitur.

2 Printed Billing Date is the date where all the Customer s transactions are calculated, including the calculation of interest and fees up to the Printed Billing Date. The Printed Billing Date will be written in the Billing Statement. Due Date is the last date where the installment must be received by the Bank. The Due Date will be written in the Billing Statement. Printed Bill is the loan amount (principal, interest, fees, and insurance premium (if any)) that is printed on the Billing Statement, that must be paid by the Customer on his/her Cashline by the Due Date. Outstanding Bill is the unpaid Printed Bill after the Due Date. Card Transaction is the use of Cashline with the Card to withdraw cash and/or check Cashline balance in the ATM. 2. Any title used in this Cashline Terms and Conditions is only intended to enable easier understanding and shall not be construed as the content of this Cashline Terms and Conditions. 3. Unless stated otherwise, any word (including the words defined here) written in its singular form shall also be construed as plural, and words written in their plural form shall also be construed as singular, and words referring to one type shall also be construed as more than one type. 4. Any reference to a specific document or agreement is considered to be a reference to such document or agreement, including changes, variation, modification, or supplement from time to time, and a document or agreement that functions as a supplement to the referred document or agreement. 5. Unless stated otherwise, any reference and pointer to laws and regulations includes the reference and pointer to laws and regulations that are reinstated and their amendments, as well as lower level regulations issued as implementing regulations to the laws and regulations. B. USING CASHLINE Cashline may be used for a number of personal needs, such as purchasing electronics, recreation, education, home improvements, wedding, and other consumptive needs, pursuant to prevailing laws and regulations. The Customer is responsible for the use of all facilities provided by the Bank in relation with Cashline and its associated fees. C. APPLICATION STATUS INFORMATION, TRANSFER INFORMATION, AND SUPPORTING DOCUMENTATION C.1 APPLICATION STATUS INFORMATION Cashline application status information may be provided by the Bank to the Customer through a media selected by the Bank to the Customer s correspondence address recorded in the Bank s system. C.2 TRANSFER INFORMATION Information on the transfer from the Customer of ANZ Moneyline to Cashline may be provided by the Bank to the Customer through a media selected by the Bank to the Customer s most current correspondence address recorded in the Bank s system.

3 C.3 SUPPORTING DOCUMENTATION C.3.1 Welcome Pack and Credit Approval Statement If the Cashline application is approved, the Customer will receive a welcome pack containing a Credit Approval Statement, Cashline Terms and Conditions, payment guideline, and brochures (if any). The Credit Approval Statement will contain information such as credit limit, Card number, and Card expiration date. The Credit Approval Statement and Cashline Terms and Conditions may be sent through to the Customer s recorded in the Bank s system or physical letter to the Customer s correspondence address recorded in the Bank s system. By becoming a Customer, you agree, accept, and comply with the Cashline Terms and Conditions. C.3.2 Billing Statement, Printed Billing Date, and Due Date Every month, the Customer will receive his/her Cashline Billing Statement through to the Customer s recorded in the Bank s system or physical letter to the Customer s correspondence address recorded in the Bank s system. If the Customer requests that Billing Statement is sent through a physical letter, the Customer will be charged printing fee. Information on the Customer s monthly bill may also be obtained at any time via ATM or the Bank s Customer Center. The Printed Billing Date is established by the Bank. To obtain information on the Printed Billing Date, the Customer can contact the Bank s Customer Center. Cashline Printed Billing date, which is transferred from ANZ Moneyline, will follow the same Printed Billing Date as ANZ Moneyline. Cashline Due Date is 16 (sixteen) calendar days since the Printed Billing Date. If the Due Date on the current month falls on a Saturday, Sunday, and/or other public holidays, the Bank will establish the Due Date on the next working day. To avoid the risk of being charged late fee, the Bank recommends that the Customer always pays his/her Cashline monthly payments at the latest 3 (three) working days prior to the Due Date. C.3.3 Cashline Payment Guideline The payment guideline contains information on how to pay Cashline installments through payment networks set forth by the Bank from time to time. D. CARD AND PIN D.1 CARD ACTIVATION AND PIN CREATION The Bank will issue the Card and send it to the Customer s correspondence address recorded in the Bank s system. After receiving the Card, the Customer is recommended to immediately activate the Card. Card Activation may only be done through the Bank s Customer Center and/or internet/mobile banking. The Customer must create a PIN through internet/mobile banking. This PIN can be used on the Card received by the Customer, and has been activated to be used prior to performing Cashline transaction using the Card at the Bank s ATM or any ATM network cooperating with the Bank. D.2 CARD AND PIN OWNERSHIP The Card will always be owned by the Bank and is provided to the Customer to be used according to the terms and conditions set forth in this Cashline Terms and Conditions. The Card may only be used by the Customer by complying with the terms and conditions set forth in this Cashline Terms and Conditions. The Customer shall be responsible for any use of the Card.

4 The Customer is responsible for and agrees to keep the Card safely and as best as possible, and will report verbally or in writing to the Bank if his/her Card is lost or stolen or falsely misused (fraud). The Customer shall be fully responsible for any loss suffered by the Bank, arising from, including but not limited to, bills from fixed installment, and/or cash withdrawal, and/or Cashline fraud occurred in connection with the loss, theft, or fraud use of the Card not yet reported verbally or in writing to the Bank, resulting from the Bank not blocking the lost Card. The Customer shall take his/her due diligence to ensure the safety of the PIN. The Customer should not write his/her PIN on the Card or keep the PIN in a written note. The Customer should not notify his/her PIN to anyone, including the Bank. The Customer agrees and is willing to be responsible for all transactions performed using Cashline in which the validity of the Customer s PIN has been verified. D.3 CARD EXPIRATION, REPLACEMENT, AND/OR EXTENSION The Card will be valid for the expiration date written on the front side of the Card. The Card s Expiration Date begins when the Card is activated and ends on the last day of the month written on the front side of the Card. The Card s Expiration Date only applies when the Customer closes the Card. Unless the Customer breaches a term set forth in this Cashline Terms and Conditions, the Bank will automatically extend the expiration date of the Card and send a new card, generally within 1 (one) month prior to the expiration date of the Card. For the new Card, the Customer must once more create a PIN through internet/mobile banking. If the Customer does not receive a new or replacement Card within 45 (forty five) calendar days since the card expires, the Customer can contact the Bank s Customer Center. If the Customer does not wish to extend the expiration date of the Card, the Customer must notify the bank at least 45 (forty five) calendar days prior to the expiration date of the Card through the Bank s Customer Center. If the Customer does not do so, the Bank will still extend the Card and charge the appropriate fees that must be paid by the Customer. D.4 LOST, STOLEN, OR MISUSED (FRAUD) CARD, AND DISCLOSED PIN The Customer must immediately notify the Bank by contacting the Bank s Customer Center and requests the Bank to block the Card, if the PIN of the Customer s Card is disclosed or assumed to have been disclosed by any third party, or the Card is lost, or damaged or misused (fraud) by any unauthorized person. Upon such request, the Bank will immediately block the Card. The Customer must immediately send the following documents to the Bank; (i) original version of the written confirmation and request made by the Customer, and (ii) a copy of the police report stating the above mentioned situation ( Lost Report Document ). The Lost Report Document must be given to the Bank no less than 2 x 24 (two times twenty four) hours after the notification by the Customer. The Customer may send this Lost Report Document to the Bank through letter, facsimile, or to the Bank s correspondence address. The Bank will record the lost, theft, and/or fraud of the Card by any other unauthorized persons, and the disclosure of the PIN, and conduct necessary measures required to prevent the fraud of the Card and/or PIN after the Bank receives such notification and request. The Customer shall be responsible for any unauthorized Card Transaction until the Bank receives the aforementioned notification from the Customer, or if the Bank has received the completed, correct, and clear Lost Report Document, whichever comes first. If the Customer has notified the Bank and/or submit the Lost Report Document, the Customer will not be responsible further for unauthorized Card Transactions, as long as the Customer is not involved in or causes the loss, theft, and/or fraud of the Card, and/or the disclosure of the PIN, not involved in a deceitful action, and/or the unauthorized Card Transaction arising from or in relation with the loss/theft of the Card of the disclosure/disclosed PIN.

5 The Customer shall be and is fully responsible for any loss suffered by the Bank, arising from, including but not limited to, bills from fixed installment and/or cash withdrawal, and/or Cashline fraud occurred in connection with the loss, theft, or fraud use of the Card not yet reported verbally or in writing to the Bank, resulting from the Bank not blocking the lost Card. Within 45 (forty five) calendar days since blocking, the Bank will provide a replacement Card to the Customer. The Bank reserves the right to charge the Customer for the issuant and delivery of such replacement Card. If the Customer finds the Card, the Customer must report it to the Bank, may not use the Card, and immediately return the Card that was reported as lost or stolen. E. CREDIT LIMIT Cashline credit limit is the maximum amount that the Customer can use and shall be provided at the sole discretion of the Bank, pursuant to prevailing laws and regulations. The Bank reserves the right to, at any time, add or reduce this credit limit (with or without prior request from the Customer) as long as it is permitted by prevailing laws and regulations. Credit limit may be reduced at any time by the Bank, including but not limited to, if the credit performance condition of the Customer in the Bank s system and in the SID/OJK SLIK BI Report decreases into in special attention, in doubt, or non-performing. The Bank also reserves the right to set separate limits for cash withdrawal and cash transfer (within the entirety of the Customer s Cashline credit limit) and has the right to set forth a specific limit for the Customer s Cashline. The Bank will notify the Customer on every credit limit change. The Bank, at its sole discretion, reserves the right to accept or reject Cashline transactions that will or has exceeded the set forth credit limit. The Bank may also, at any time, change or increase credit limit of the Customer s Cashline of the Customer s credit condition or performance is deemed to be good by the Bank. The Bank also has the right to set the maximum limit of the Customer s credit limit increase. In the case that the credit limit that will be/has been provided by the Bank is equal or more than a certain limit established based on prevailing laws and regulations, the Bank may require the Customer to submit the photocopy of his/her most recent Tax Identification Number (NPWP) in order for the credit limit to be in effect. F. AVAILABLE CREDIT The credit available in the Cashline is fund that has not been used from the credit limit provided by the Bank to the Customer within a specific period of time. The available credit will be calculated by considering the credit limit, Outstanding Balance, and fees or transactions that have been received and processed by the Bank. The Bank, by complying with prevailing banking regulations, may set separate credit limits for cash withdrawal or fund transfer transactions, and will notify these limits from time to time. The Customer must be responsible in performing Cashline transactions by maintaining the use of Cashline to within the available credit limit. It is highly recommended not to overpay, thus making the available credit exceed the credit limit.

6 G. CASHLINE TRANSACTIONS G.1 FUND TRANSFER The Customer may request the Bank to transfer fund from Cashline to the Customer s saving account in any bank anywhere in Indonesia according to the request of the Customer. The Customer is not allowed to transfer fund to an account not under his/her own name. Fund transfer will be treated as Cashline cash withdrawal and the transferred fund will reduce the available credit on the Customer s Cashline. The fund transfer transaction will be charged additional fee pursuant to prevailing terms and conditions. The Customer may submit a request to transfer fund to the Bank via telephone to the Bank s Customer Center. The Bank will then check this request. The Bank, based on its own discretion, can accept, delay, or reject the fund transfer request from the Customer and will notify it to the Customer in 1 x 24 (one time twenty four) working day hours. In addition to calling the Bank s Customer Center, the Customer may request the Bank to transfer Cashline fund via mobile banking. The Customer is fully responsible for the bank transfer, and will not make the Bank responsible for any loss or damage as a result of the fund transfer. The Customer will release the Bank from any loss or damage that may occur, in any form, as a result of this fund transfer, unless if such loss and damage is a real error on the Bank s part. With the completion of the fund transfer from the Bank to the Customer, the Customer acknowledges that he/she is in debt to the Bank in the amount of principal loan (debt) plus interest and other fees that must be paid by the Customer to the Bank. In the case of an objection over a Card Transaction not performed by the Customer, the Bank may engage in further investigation to check on this objection. The Customer must send a written objection for further proof, and if needed, submit the Card for further proof. On Card Transactions caused by Card counterfeiting confirmed by the Bank, the Customer is released from the obligation to pay for such Card Transaction and this transaction will be charged to/paid by the Bank. G.2 CASH WITHDRAWAL The Customer can withdraw cash from Cashline using the Card, through the Bank s ATM and any ATM network cooperating with the Bank. The maximum cash withdrawal by the Customer is equivalent to the available credit or the maximum daily cash withdrawal. The Customer accepts full responsibility over all transactions processed by using the Card at an ATM, and is hereby grants authority to the Bank to debit the Customer s Cashline according to the amount withdrawn. The Bank s transaction notes processed by using the Card at an ATM will decide and bind for any circumstance. The Customer is responsible for any loss or damage resulting from, both directly/indirectly, the malfunction/damage on the Card or ATM, temporary insufficient fund in such ATM, or any matter arising due to the Customer s error in using the Card or ATM. The Customer is not allowed to withdraw cash that exceeds the available credit from cash withdrawal transaction.

7 The Bank establishes the maximum daily cash withdrawal limit by Cashline Customers as follows: a. For Customers using the magnetic stripe type Card, the maximum withdrawal limit from an ATM is Rp. 10,000,000,- (ten million rupiahs). b. For Customers using the chip type Card, the maximum withdrawal limit from an ATM is Rp. 15,000,000,- (fifteen million rupiahs). The Bank may, at any time, change such daily maximum cash withdrawal limit and revoke or change the Customer s Cashline with prior notice. In addition to cash withdrawal in the Bank s ATM, cash withdrawal may result in additional transaction fees in accordance with the bank that owns the ATM or the ATM network. Banks providing cash withdrawal using the Card through ATM may set a minimum and/or maximum transaction limit that must be informed and understood by the Customer before he/she performs a transaction. In the case of an objection over a Card Transaction not performed by the Customer, the Bank may engage in further investigation to check on this objection. The Customer must send a written objection for further proof, and if needed, submit the Card for further proof. On Card Transactions caused by Card counterfeiting confirmed by the Bank, the Customer is released from the obligation to pay for such Card Transaction and this transaction will be charged to/paid by the Bank. With the completion of the cash withdrawal by the Customer, the Customer acknowledges that he/she is in debt to the Bank in the amount of principal loan (debt) plus interest and other fees that must be paid by the Customer to the Bank. G.3 CONVERSION TO FIXED INSTALLMENT The Customer may submit an application to change a transaction with revolving interest into fixed installment by contacting the Bank s Customer Center. The Customer may apply for this change at the latest 14 (fourteen) calendar days after the transaction date. The Bank may also, at any time, reoffer the Customer to convert the Customer s transaction into fixed installment in accordance with the Bank s policy and criteria. The fixed installment feature enables the Customer to choose installment period from 3 (three), 6 (six), 9 (nine), 12 (twelve), 18 (eighteen), 24 (twenty four), 36 (thirty six), 48 (forty eight), or 60 (sixty) months. Each installment will be charged to the Customer s Cashline. Information on the Customer s installments will be printed in the Billing Statement. The Customer must pay the installment in accordance with this Cashline Terms and Conditions and other requirements providing Cashline. Specifically, interest and late fee will be charged on past due installments, along with other late amounts calculated according to this Cashline Terms and Conditions. The chosen installment period may not be changed. The Bank, in this case at is sole discretion, may charge cancellation fee or accelerated full payment fee from the Customer s Cashline fixed installment if the Customer cancels and/or perform an early full payment on transactions using fixed installment on his/her Cashline. The Customer is expected to inform the Bank via the Bank s Customer Care number on cancelling or performing early full payment on the Cashline s fixed installment feature. If not, the Bank will continue to calculate the Customer s Cashline fixed installment. H. CASHLINE INSTALLMENT PAYMENT

8 The Customer must pay his/her Outstanding Balance to the Bank. The Customer has the option to pay the amount of Outstanding Balance, Printed Bill, or Minimum Payment before the Due Date. The amount of Minimum Payment must be greater than Rp. 50,000,- (fifty thousand rupiahs) or an equivalent of 10% (ten percent) of the loan with revolving interest printed in the Billing Statement. For Customers using the fixed installment feature, the Minimum Payment is 100% monthly installment from the fixed installment. The Customer can pay using several methods set forth by the Bank. The payment must be done allowing sufficient time so that the fund can be received on time by the Bank. For direct payment method, Cashline Customers with or without a DBS account can pay directly to the bank via teller. The Customer can also pay in any location of ATM Bersama, ATM Prima, ATM Alto, and other ATMs with Mastercard logo using the transfer menu or clearing service. For payment using the autodebit feature, the Bank will debit from the Customer s saving account or checking account in the bank registered by the Customer, in the amount of Minimum Payment or Printed Bill on the Due Date. The Bank will not notify the customer in a separate occasion on the autodebit transaction that would be processed, and it is the Customer s responsibility to ensure sufficient fund in the registered saving account or checking account on the Due Date. The Bank will inform the customer if the autodebit process fails and will charge rejection fee to the customer if the fund in the customer s saving account or checking account registered for autodebit is insufficient. The Bank will not perform another autodebit if the Minimum Payment or Printed Bill amount is not fulfilled. The Bank may rely and use the autodebit authority granted by the customer to ANZI to perform debit on the Customer s saving account or checking account from the bank registered by the Customer. The payment received by the Bank will be applied to the Customer s Cashline to cover for various outstanding components, including, in order, fees, interest, and principal loan (debt). Every payment performed will increase the available credit in the amount of the payment performed. Any excess payment (after resolving the abovementioned components) will be shown as credit available on the Customer s Cashline. As a consequence, late payment will provide a negative impact on the Customer s credit collectability pursuant to provisions of BI and/or OJK, which may affect credit application that is or will be submitted, either to the Bank or other financial institutions. In addition, the Bank will perform collection on the arrears of the Customer s Cashline, including using the services of other parties and taking legal measures if needed. I. INTEREST, FEE, FINE, TAX, AND INSURANCE I.1 INTEREST The amount of interest in Cashline is determined by the Bank and will be calculated based on the Customer s loan balance. The Cashline interest is as follows: a. Interest from revolving loan (current interest) Current interest will be charged to Customers using Cashline with revolving method. The interest from revolving loan or current interest will be calculated each day based on the annual effective interest rate divided by 365 (three hundred sixty five). The interest calculation will start from the effective date of the transaction. b. Interest from fixed installment Interest from fixed installment will be charged to Customers using fixed installment feature on Cashline. The interest from fixed installment is calculated based on annuity method, subject to components of principal loan (debt), annual effective interest rate, and installment periods (in months). If the Cashline Customer does not pay the monthly installment of the fixed installment in full, or does not pay at all on the Due Date, the outstanding monthly installment of the fixed installment will be charged with interest until payment is fully received by the Bank.

9 More information on the illustration of Cashline interest calculation can be viewed on the DBS website. I.2 FEES The Customer shall be responsible for the following fees: 1. Late Payment Fee The Bank will charge late payment fee to the Customer if the payment is not received by the Bank on the Due Date, or the Customer pays less than the Minimum Payment amount. 2. Transfer Fee The Customer must pay all of the fees associated with the Customer s Cashline fund transfer (transfer fee), if any. These fees will be billed on the Printed Billing Date in the following month after the fund transfer is conducted. The amount of transfer fee that must be paid by the Customer is written in the Billing Statement. 3. Annual Fee The Bank will charge fee starting from the first year and/or subsequently to the Cutomer (annual fee), if any. This fee will be billed and included in the calculation of the installment amount that must be paid by the Customer, and will be written in the Billing Statement. 4. Fixed Installment Conversion Fee The Bank may charge a fixed installment conversion fee on each request to convert a facility to fixed installment approved by the Bank. This fee will be billed on the Printed Billing Date in the following month after the fixed installment conversion is approved by the Bank. The amount of fixed installment conversion fee that must be paid by the Customer is written in the Billing Statement. 5. Replacement Card Fee The Bank will charge administration fee for Replacement Card to the Customer. 6. Billing Statement Printing and Duplication Fee This is a fee charged to the Customer to print and duplicate the Billing Statement. 7. Autodebit Rejection Fee This is a fee charged to the Customer if the Customer s autodebit payment is rejected. 8. Cancellation Fee or Early Full Payment Fee from Cashline Fixed Installment Fee This is a fee charged to the Customer for cancelling and/or paying in full early for fixed installment feature, according to the Bank s policy. 9. Payment Fee The Bank charges Cashline payment fee. The amount is varied depending on the payment method used by the Customer. Payment fee will be billed on the Printed Billing Date in the following month and will be printed in the Billing Statement.

10 10. Stamp Duty Fee Stamp Duty Fee will be charged to the Customer if the Billing Statement is printed. The stamp duty fee is the responsibility of the Customer, therefore the Bank can charge this fee to the Customer. The Customer can learn more information on Cashline associated fees by contacting the Bank s Customer Center, and/or by visiting the Bank s website. I.3 INSURANCE With regards to Cashline, the Customers may choose to be included in the insurance protection product issued by an insurance company cooperating with the Bank. In this case, the Bank only acts as the agent to sell such insurance protection product. This insurance protection product is not the Bank s product, therefore the Bank is not responsible for any and all claims and risks arising from the portfolio management of this product. This insurance protection product is not guaranteed by the Bank and its affiliates, nor by any insurance program of the Indonesian Government. The Bank is not responsible for the insurance policy and/or certificate issued by the insurance company cooperating with the Bank. Customers participating in this insurance protection product will be charged insurance premium fee. Customers who have previously participated in the insurance protection product in ANZ Moneyline are automatically included in the insurance protection product provided herein. J. POSTPONEMENT OR TERMINATION OF CASHLINE BY THE BANK For any reason, the Bank shall, in compliance with prevailing laws and regulations or requirements established by the authorized party (domestic or international) or based on the Bank s internal policy, the Bankmay, at any time, terminate or postpone one or all of the Cashline available for the Customer, without prior approval from the Customer. The Bank also reserves the right to terminate Cashline based on information deemed by the Bank affects the financial condition of the Customer, or other conditions at the sole discretion of the Bank. In the case of such termination, provisions in section P shall apply. K. CASHLINE CLOSING BY THE CUSTOMER The Customer may apply to close his/her Cashline by submitting a written notification to the Bank or by contacting the Bank s Customer Center. Cashline closing is considered complete if the following have been conducted: a. The Customer has contacted the Bank s Customer Center and apply for Cashline closing. b. All the outstanding balance that must be paid to the Bank according to this Cashline Terms and Conditions have been fully paid (The Customer s Cashline balance must show zero). c. The Card is cut right in the chip or magnetic stripe part. Under no circumstance will the Bank repay fees or bills charged on Cashline prior to closing, and hereby declares the Customer must pay all of these bills and fees. L. DEFAULT Notwithstanding other provisions in this Cashline Terms and Conditions (including but not limited to, the Bank reserving the right to conduct review and request immediate payment of the remaining Cashline loan), in the case of one of the following occurrences ( Default ), the bank reserves the right to, without prior warning or notification to the customer, terminate and demand payment and full payment immediately and in bulk from the customer on the amount of loan and obligation of the customer due to principal loan, interest, fine (if any), and fees arising and/or will arise from Cashline, and therefore written notification by a bailiff or other letters with equivalent legal power will no longer be needed if: - The Customer is negligent in paying to the Bank: Installment/repayment of the Customer loan to the Bank in relation with Cashline on the Due Date.

11 Fees associated with Cashline billed on Due Date. - The Customer is involved in a criminal offense or is in a court process or is listed in the national black list of BI. - The Customer is declared negligent or in default to perform his/her obligations based on other credit agreements and other valid agreements made with the Bank or a third party. - The Customer ceases his/her business and/or no longer has a means of livelihood. - Any condition or change or a series of conditions or changes deemed and self-assessed by the Bank may cause a large impact or detrimental to business or financial condition of the Customer or detrimental to the Customer s ability to repay his/her debt to the Bank in relation with Cashline. - The Customer passes away or is placed under guardianship. - The Customer: (i) is in an insolvent state or unable to pay his/her debt, postpone or is threatening to cease or postpone payment of all or most of (or a specific part of) his/her debt (or of a part of each of his/her debt on Due Date); (ii) files for bankruptcy in any form, is subjected to any bankruptcy submission by any party, or by the court of law is declared bankrupt or under any circumstance no longer has the right to manage and own his/her wealth; (iii) files for moratorium, or has appoint a recipient to all asset or possessions of the Customer; (iv) submits or establishes a public transfer or arrangement/deal with or for the interest of his/her creditors; and/or (v) has his/her moratorium approved or declared in relation with or in connection with those that affects the whole or most of (or a specific part of) his/her debt. - If the Customer no longer resides in Indonesia where the Bank s branch is located, but the Customer fails to notify this to the Bank. - If according to the Bank, the Customer has been negligent or does not fulfill or breaches this Cashline Terms and Conditions. - The statement and guarantee made and/or submitted by the Customer to the Bank based on the Cashline application is proven to be invalid and/or incorrect and/or incomplete. - The customer s assets, either some or all of it, are seized by the authorized institution, including by the court. The actions or legal avenues as mentioned above do not reduce or affect the Bank s right to perform any other actions or avenues legally permitted to request for payment and receive full payment on all of the Customer s Cashline debt.

12 M. INFORMATION CHANGE The Customer states and guarantees that all information given is complete and correct, and the Customer does not hide the actual facts. The Customer shall immediately notify the Bank of any changes on address, phone number, and other information regarding the Customer s condition. If the Customer no longer resides in Indonesia and/or changes his/her citizenship, the Customer shall notify this in writing to the Bank s correspondence address or contact the Bank s Customer Center. N. BANK S RIGHTS AND OBLIGATIONS N.1 CHANGES TO CASHLINE APPLICATION AND/OR CASHLINE TERMS AND CONDITIONS The Bank reserves the right, at any time, to perform changes (including to interest, fees, and fines) and/or add new terms and conditions and circumstancial conditions to Cashline Application and/or this Cashline Terms and Conditions by notifying such changes to the Customer, pursuant to prevailing laws and regulations. These changes will be effective as of the effective date written in the aforementioned notification. The Bank must notify all changes to Cashline Application and/or this Cashline Terms and Conditions with a letter or other means pursuant to the new prevailing terms and conditions. The Bank decides on the means to communicate this notification to the Customer. N.2 REQUEST AND APPROVAL TO OPEN INFORMATION The Bank reserves the right to request the Customer of all of his/her information and documents from time to time, including if it may be required by law and/or agreement with relevant authorities (local or international) regarding the Customer s tax status. The Bank and its officials or representatives may open information related to the Customer, the Customer s account, or the Customer s Cashline ( Information ), to parties permitted or ordered pursuant to prevailing laws and regulations in Indonesia or based on a court order. The Bank and each of its official or representative may also open information to (a) any party related to the transfer or offered transfer; (b) any party that intends to enforce or protect the right or interest of the bank associated with Cashline; (c) any party in connection with the insolvency process (including bankruptcy) of the Customer; (d) government or law enforcement institutions if required or ordered associated with Cashline; and (e) service provider appointed by the Bank in relation with monitoring credit, collecting Cashline payment, and data managers. In sub-paragraph (a) mentioned above, transfer includes any transfer or movement of any right or obligation of the Bank, any participation, credit transfer, or other risks (all or some) or benetifs (all or some) in any form, and entering another contractual relationship pertaining to Cashline. The Bank, at any time, may provide information and remarks regarding the customer s information, including but not limited to name, phone number, and/or home/ address, and other personal information as written in the Cashline Application or ANZ Moneyline Application to a third party for the purpose of conducting the Bank s business, namely to collect loan payment, and for commercial purposes, including product/service offers from the third party cooperating with the Bank, in accordance with the agreement signed by the Customer upon the submission of Cashline Application or ANZ Moneyline Application.

13 With regards to opening information by the Bank based on this Cashline Terms and Conditions, the Customer agrees not to involve the Bank over all consequences resulting from opening the Csutomer s information to any third party. N.3 INFORMATION USE The Bank reserves the right to input the customer s personal data into the Bank s internal marketing list, and provide it to a third party engaging in a business partnership and legally bonded by the Bank as the provider of the product/service that will be offered to the customer, in accordance with the agreement signed by the customer upon submitting his/her Cashline Application or ANZ Moneyline Application. If the customer no longer wants to receive product/service offers by the Bank and/or a third party engaging in a business partnership and legally bonded by the Bank, the customer may contact the Bank through its Customer Center to be excluded of the above mentioned provision. N.4 INFORMATION DISCLOSURE Based on prevailing laws and regulations, or a valid court order, the Bank reserves the right to disclose personal information, transaction, and collectability status of the customer to the Bank or financial institution providing the personal loan or to the information management center managed by BI or to the credit bureau, including but not limited to bank and/or any party with the intention of enforcing or protecting the right and interest of the Bank in relation with Cashline and data manager. In the case of a due Cashline bill, the Bank also reserves the right to contact and disclose such information to a third party appointed by the Bank pertaining to monitoring, executing, and collecting payment for Cashline, and a third party with a personal relationship with the customer, including but not limited to their closest family members, person (s) living in the same house, and/or the customer s coworkers. N.5 SET-OFF The Bank reserves the right to, at any time and without prior notification, transfer, use, and/or debit the fund in the account (s) on behalf of the customer, should the account (s) exists in any of the Bank s branches, to set-off an overdue Cashline bill. N.6 TRANSFER ON RIGHTS OVER BILL The Bank reserves the right to transfer to any third party, all of the Bank s rights related to a Cashline bill by sending a prior written notification to the Customer. O. RISKS ASSOCIATED WITH CASHLINE - The Customer will be charged late fee if the Minimum Payment amount is not received by the Bank on the Due Date. - The consequence of late payment may bring negative impact to the credit collectability of the Customer, pursuant to prevailing Bank Indonesia provisions, which may impact on credit submission, both currently and in the future, by the Customer to the Bank, to other banks, or other financial institutions. The Bank classifies the Cashline credit collectability status based on the Customer s payment pattern. Payment of Printed Bill fulfilling or exceeding the Minimum Paymen amount will be classified as Cashline with Good credit collectability. Cashline with payment below the Minimum Payment and/or the payment is done after the Due Date will be classified as Cashline with Not Good credit collectability, which will be classified further by the Bank based on the number of days the bill is outstanding, as follows:

14 collectability in special attention (outstanding for 1 89 (one to eighty nine) calendar days), not good (outstanding for (ninety to one hundred nineteen) calendar days), in doubt (outstanding for (one hundred twenty to one hundred seventy nine) calendar days), and non-performing (outstanding for more than 180 (one hundred eighty) calendar days). - In addition, the Bank will also perform collection on the Customer s outstanding Cashline loan, including using the services of other parties for collection, and takes legal actions if needed. P. CASHLINE COMPLETION If Cashline ends because of any cause whatsoever, then the Bank is not obligated to grant further Cashline to the Customer. All of the Customer s debt to the bank, including interest and other fees, may be billed immediately and in bulk by the Bank, and must be paid in full by the customer. The Bank and the customer agree to waive the provision of Article 1266 from the Civil Code on the need to obtain court ruling/decision regarding Cashline Completion. Upon the completion of Cashline, the Bank will not send a confirmation letter regarding such Cashline Completion. Q. WAIVER The Bank s omission or delay in implementing the rights, authority, or special rights specifically based on this terms and conditions is not a waiver by the bank on such rights, authority, and special rights, and the implementation on one or each part of such rights, authority, and special rights according to this terms and conditions will not cease further implementation or such rights or authority or the implementation of other rights, authority, or special rights. For Cashline from ANZ Moneyline, upon transfer, the Bank will absorb and use all customer information provided/transferred by ANZI, including but not limited to principal loan (debt), interest, and fees (if any). The Bank is under no obligation to verify the accuracy of the information provided by ANZI, thus the Bank is not responsible for any discrepancy on the customer s information. R. RESPONSIBILITY LIMITATION In the case of any action claimed by the Customer to the Bank for any reason whatsoever, the Customer agrees that the Bank s responsibility will not exceed the actual loss suffered by the customer, in which this must be validly proven. S. HANDLING AND RESOLVING CUSTOMER COMPLAINTS The Bank shall accept any complaint, both verbal and in writing, from the customer. In the case that the complaint is submitted in writing, such complaint must be accompanied by a photocopy of the customer s identity and other supporting documents. Verbal complaints shall be resolved within 2 (two) working days. If the verbal complaint has not been resolved in 2 (two) working days, the Bank may request the customer to submit a written complaint, along with supporting documents. Written complaint must be resolved at the latest 20 (twenty) working days since the written complaint is received, and may be extended up to 20 (twenty) working days. T. GRANTING AUTHORITY AND POWER OF ATTORNEY

15 T.1 GRANTING AUTHORITY BY INSTRUCTION THROUGH TELEPHONE, TELEX, FACSIMILE, OR OTHER MEDIA The Customer grants authority to the Bank to rely on and act according to any notification, instruction, request, or other communication that may be provided through telephone transaction, telex, facsimile, or other media (which may be reconfirmed by the Bank) by the Customer or on behalf of the Customer acting as the Customer, and the Bank reserves the right to treat such instruction as fully granted authority by the Customer, and the Bank reserves the right to take measures according to such instruction as deemed appropriate by the Bank. In accordance with authority granting terms in this section, the Bank is not under any obligation to accept and act on instructions covering, but not limited to the following: a. Change of mandate (paying order statement), b. Change of the authorized signatories, c. Power of attorney to another person/institution, d. Closing account and balance transfer in any form, e. Change on Customer s data, f. Change on Cashline data, g. Card issuant, replacement, and blocking. With regards to phone instruction, the Customer hereby grants authority to the Bank to: (i) (ii) (iii) Record, monitor, and track each phone conversation between the Customer and the Bank for the Bank s internal purposes. Verify the authenticity of the caller by requesting the caller to provide information associated with the Cashline facility from the Customer, so that the Bank can verify the authenticity of the caller to obtain relevant information on the Cashline facility and provide instruction to the Bank. Make verbal agreements as official records with the same power as written agreements. By considering the Bank s actions according to authority granting terms in this section the Customer hereby agrees, and cannot be revoked, to compensate the loss of the Bank and continues to compensate any loss, charges, legal actions, consequences, demands, damages, fees, and expenses covered or suffered by the Bank in any nature and arising from any consequence or resulting from such instructions. This authority granting terms will remain fully in effect unless if and until the Bank receives and approves, in writing, the completion notification from the Customer. T.2 POWER OF ATTORNEY To better guarantee the orderliness of debt repayment by the Customer to the Bank, including principal loan, interest, provision, and other fees (if any) associated with Cashline, the customer hereby grants a power of attorney that is irrevocable under any circumstance to the Bank to act on behalf of the customer to disburse any of the customer s asset in any form administered by the Bank, and to charge the customer s other accounts also administered by the Bank, in order to fully pay the customer s debt to the Bank. This power of attorney is irrevocable and does not end due to any reason as long as the debt between the customer and the Bank is not fully completed, and is an important and inseparable part of this Cashline Terms and Conditions. The Customer hereby agrees to release any and all regulations enshrined in the Law, including Articles 1813, 1814, and 1816 of the Civil Code, and any and all regulation ending a power of attorney. U. TRANSACTION DISPUTE If the Customer intends to dispute a transaction, the Customer agrees to submit a signed statement to the Bank within 30 (thirty) calendar days since the Printed Billing Date where the disputed transaction appears. The statement must be signed by the Customer whose name is on the disputed Card and such signed statement must include the following information ( Transaction Dispute Information ): a. Customer s Name, b. Customer s Card Number, c. The disputed transaction, by attaching, if any, a copy of the transaction note,

16 d. Transaction value, e. Dates of each official complaint submitted to the police. The Bank attempts to provide an answer to the Customer within 45 (forty five) calendar days since the Bank receives the Transaction Dispute Information in a complete and correct manner. If the Bank establishes that there is indeed an error from the Bank, the Bank will rectify such error (as best as possible) and repays all interests or bills charged to the Customer s Cashline caused by such error. The Bank will not be responsible for any further cause of such error as long as it is not caused by an actual and intentional error from the Bank. V. THE GOVERNING LAW AND DISPUTE RESOLUTION With regards to this Cashline Terms and Conditions, along with all of its consequences and implementation, the customer and the Bank agree to comply with the law of the Republic of Indonesia. In the case of a dispute, the Customer and the Bank agree to resolve it in an amicable manner. If no resolution has been made in 30 (thirty) calendar days since the start of the amicable discussion, the customer and the Bank agree to resolve it in South Jakarta District Court in Jakarta, or another relevant court where the branch that issued Cashline is located. W. CORRESPONDENCE All correspondences between the customer and the Bank shall be addressed to the following: Customer Center Bank DBS Indonesia DBS Bank Tower, Lantai B1 Ciputra World 1 Jalan Prof. Dr. Satrio Kav 3-5 Jakarta 12940, Indonesia Ph dbsicustomercentre@dbs.com X. OTHERS Issues that have not been provided in this Cashline Terms and Conditions will be provided later by the Bank, and shall be an inseparable part of this Cashline Terms and Conditions document. This Cashline Terms and Conditions was made in accordance with prevailing laws and regulations, including provisions in the OJK Regulation. This Terms and Conditions is made in Bahasa Indonesia and English version. In the event of any inconsistency or discrepancy between the Bahasa Indonesia and the English version, the Bahasa Indonesia version shall prevail.