DIGIBANK CREDIT CARD TERMS AND CONDITIONS

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1 DIGIBANK CREDIT CARD TERMS AND CONDITIONS These digibank Credit Card Terms and Conditions ( Credit Card Terms and Conditions ) apply to Cardholders whose application for a digibank Credit Card has been approved. Please read these Credit Card Terms and Conditions carefully. DEFINITIONS AND INTERPRETATIONS Unless the context determines otherwise, the following terminology found in these Credit Card Terms and Conditions shall be interpreted and have meaning as follows: 24-Hour digibank Customer Centre is or other number determined by the Bank and informed to the Cardholder through a media commonly used by the Bank. Acquirer is a bank institution other than a bank that cooperates with the Merchant, which can process data from the Card issued by other parties or in this instance the Bank. ANZI is PT Bank ANZ Indonesia. digibank Mobile Banking Application is electronic banking services provided by the Bank, which allows Users to access banking services through cellular phones. Credit Card Application is the digibank Credit Card application sheet completed and signed by the Cardholder. ATM is the ATM (Automated Teller Machine) services owned by the Bank and/or other bank that operates within the network that accepts the Card for Transactions Bank is PT Bank DBS Indonesia, a banking institution registered with and supervised by the Financial Services Authority (Otoritas Jasa Keuangan, OJK). BI is Bank Indonesia. Internet Banking is electronic banking services provided by the Bank, enabling Users to access banking services through websites. ANZ Credit Card is a banking product from ANZI that is taken over by the Bank and henceforth changed to digibank Credit Card, which is subject to all of the Credit Card Terms and Conditions. digibank Credit Card or Card is a means of payment using a card to conduct payments for economic activities, in which the Cardholder where the obligations of the Cardholder are first fulfilled by the Bank and then the Cardholder is obligated to pay the Bank according to the agreement. Supplementary Card is a Credit Card issued by the Bank to a Supplementary Cardholder. 1

2 Principal Card is a Credit Card issued by the Bank to a Principal Cardholder. Credit Quality in Special Mention is a Card Account with outstanding balances of 1 day to 89 calendar days. Doubtful Credit Quality is a Card Account with outstanding balances of 120 days to 179 calendar days. Substandard Credit Quality is a Card Account with outstanding balances of 90 day to 119 calendar days. Current Credit Quality is a Card Account with payments that meet or exceed the Total Minimum Payment paid and received by the Bank on or prior to the Due Date. Non-Performing Credit Quality is a Card Account with outstanding balances of over 180 calendar days. Statement is a sheet printed on the Statement Date each month that contains information on Transactions conducted by the Customer, including interest information and fees incurred in relation to these Transactions. Merchant is any store/company/other party accepting your Credit Card for the purchase of goods and/or services. OJK is the Financial Services Authority (Otoritas Jasa Keuangan). Cardholder or Customer is the Principal Cardholder and Supplementary Cardholder. Supplementary Cardholder is a person appointed by the Principal Cardholder to receive a Supplementary Card, which shall be issued by the Bank. Principal Cardholder is the Card applicant on the Credit Card Application approved by the Bank to receive the Card and/or a person possessing an active ANZ Credit Card at the time the ANZ Credit Card transfer to the Bank is effective. PIN is Personal Identification Number that is used in place of a signature for all Transactions of purchasing goods and withdrawing cash, domestically and abroad, conducted using the Credit Card. 2

3 Card Account is the account accessible with the use of your Credit Card. Outstanding Balance is the total amount owed (principal, interest, fees, and insurance premiums (if any)) for the digibank Credit Card that the Customer must pay at a certain time. SID is Sistem Informasi Debitur or Debtor Information System. SLIK is Sistem Layanan Informasi Keuangan or Financial Information Services System. Statement Date is the date on which all Customer Transactions are calculated, including interest and fees incurred, as well as the printing of the Statement. The Statement Date shall be printed on the Statement. Due Date is the deadline on which the instalment payment must be received by the Bank. The Due Date shall be printed on the Statement. Total Minimum Payment is the minimum amount that the Cardholder must pay, as printed on the Statement, no later than the Due Date. New Statement Total or New Statement is the amount you must pay for your Card at a certain time and that shall be charged to you in the monthly Statement. Transaction is all financial Transactions in relation to the Card Account. Retail Transaction is a valid Retail Transaction at a Merchant accepting the MasterCard/VISA/other brand Credit Card cooperating with the Bank, all over the world Cash Withdrawal Transaction is the use of the Card for cash withdrawal at any ATM bearing the MasterCard/Cirrus/VISA/PLUS/other Principal logo cooperating with the Bank, whether in Indonesia or abroad. 3

4 1. OWNERSHIP OF CARD AND PIN The card is at all times property of the Bank and provided to the Customer for use in accordance with the terms stipulated in the Credit Card Terms and Conditions. The card may only be used by the Customer, subject to the terms and conditions determined in the Credit Card Terms and Conditions. The Customer is required to take full responsibility for all use of the Card. The Customer is responsible and undertakes to keep the Card safe and secure, as well as immediately report to the Bank in writing or orally in the event of loss, theft, or fraud of the Card owned. The Customer must take every necessary measure to safeguard the PIN. The Customer must not write the PIN on the Card or note the PIN in writing. The Customer should not inform anyone of the PIN, including the Bank. The Customer agrees and accepts responsibility for all Transactions conducted using the digibank Credit Card where verification of the Customer PIN has been completed. Upon the Bank handing over the Card to the Customer, if the Customer is absent or unable to receive the Card, the Bank may request approval from the Customer to hand the Card over to another party at the same Customer address. 2. CARD VALIDITY PERIOD, REPLACEMENT, AND/OR CARD RENEWAL The card shall be valid during the validity period specified on the front of the Card. The Card validity period starts on the date of Card activation and ends on the final day of the month of expiration specified on the front of the Card. The validity period also ends if the Customer or the Bank discontinues the Card. Unless the Customer violates a term stated in these Credit Card Terms and Conditions, the Bank shall automatically renew the validity period of the Card and send a new Card, usually within 1 (one) month prior the expiration of the Card validity period. For the new Card, the Customer must perform an activation and create a PIN through the digibank Internet Banking/Mobile Banking Application. If the Customer does not receive a new Card or replacement Card in no less than 15 (fifteen) calendar days of the expiration of the Card validity period, the Customer may contact the 24-Hour digibank Call Centre. If the Customer does not wish to renew the validity period of the Card, the Customer must inform the Bank no less than 15 (fifteen) calendar days prior to the expiration of the Card validity period through the 4-Hour digibank Call Centre. If the Customer does not do so, the Bank shall renew the Card and impose the applicable fees that the Customer must pay. 4

5 3. CARD LOSS, THEFT, OR FRAUD, AND DISCLOSURE OF PIN The Customer is required to inform the Bank by contacting the 24-Hour digibank Call Centre and requesting the Bank to block the Card if the Customer Card PIN is clearly known or suspected to be known by any third party, or in the case of Card loss or damage or fraud by another person who is not authorised. Upon such a request, the Customer cannot use his/her Card anymore for any transaction and the Bank shall immediately block the Card. The Customer must immediately send the following documents to the Bank: (i) a written request made by the Customer, and (ii) a copy of a police report confirming the condition stated above ( Loss Management Document ). The Loss Management Document must be provided to the Bank no more than 2 x 24 (two times twentyfour) hours after notification by the Customer. The Customer may send the Loss Management Document to the Bank by post, to the correspondence address of the Bank, or other media determined by the Bank. The Bank shall note the Card loss, theft, and/or fraud by others who are not authorised, and/or PIN disclosure and take necessary measures to prevent Card and/or PIN fraud after receiving the notification and request. If the Customer has notified the Bank and/or submitted the Loss Management Document, the Customer bears no further liability for unauthorised Card Transactions, as long as the Customer is not involved in or has caused the Card loss, theft, and/or fraud, and/or PIN disclosure, is not involved in fraud, and/or unauthorised Card Transactions arising from or in relation to the Card loss/theft or PIN disclosure. The Customer is required and fully liable for all Bank losses arising from, but not included to, charges for fixed instalments and/or cash withdrawals and/or fraud of the digibank Credit Card that has occurred in relation to Card loss, theft, or fraud that has not been reported to the Bank, orally or in writing, that has resulted in the Bank not yet blocking the lost Card. The Bank is entitled to charge the Customer with the cost of issuing and sending the replacement Card. If the Customer finds the Card, the Customer must report this to the Bank, may not use the Card, and must immediately return the Card that has been reported lost or stolen. 5

6 4. SUPPLEMENTARY CARD At the request of the Principal Cardholder, the Bank may issue a Supplementary Card to any individual over 17 years of age or one who is married based on the application from the Principal Cardholder. Each Principal Card may have up to 3 (three) Supplementary Cards with different numbers from the Principal Card with an aggregated credit limit. The Principal Cardholder is bound by the Card use of the Supplementary Cardholder(s) and is liable for every bill, cost, and expense arising from the use of the Supplementary Card and the Bank is entitled to charge all such charges, fees, and expenses to the Customer Card Account. The Bank may cancel one or all of the Supplementary Cards issued to the Customer with a notification to the Principal Cardholder. In addition, at the request of the Principal Cardholder, the Bank may cancel all Supplementary Cards. However, all Transactions that have been conducted by the Supplementary Card shall be deemed valid and binding upon the Principal Cardholder until all charges to the Card have been paid. To provide a Supplementary Card to a family member or relation of the Customer, please contact the 24-Hour digibank Customer Centre. 5. CREDIT LIMIT The digibank Credit Card credit limit is the maximum amount of funds that the Customer may use and shall be provided at the sole discretion of the Bank, taking into account the risks and applicable laws. The Bank is entitled to raise or reduce the credit limit at any time (with or without prior request from the Customer) subject to prevailing laws and regulations. The credit limit may be reduced or cancelled at any time by the Bank, including but not limited to, if the Customer s credit quality in the Bank system or the BI SID/OJK SLIK Report decreases to substandard, doubtful, or non-performing. The Bank may also determine separate limits for cash withdrawal or cash transfer Transactions (within the overall digibank Credit Card credit limit for the Customer) and is entitled to determine a specific limit for the Customer's digibank Credit Card. The Bank shall notify the Customer of any change in the credit limit. The Bank may solely approve or reject digibank Credit Card Transactions that will or have exceeded the established credit limit. 6

7 The Bank may also, at any time, change or increase the credit limit of the Customer s digibank Credit Card if conditions or the credit performance of the Customer is considered good by the Bank, with the approval of the Customer. The Bank is also entitled to establish a maximum Customer credit limit increase. In the event that the credit limit that the Bank will/has provided is equal to or in excess of the particular limit regulated by applicable laws and regulations, the Bank may require the Customer to submit a photocopy of the most recent Tax ID Number (Nomor Pokok Wajib Pajak, NPWP) in relation to the credit limit becoming effective. 6. AVAILABLE CREDIT The available credit on the digibank Credit Card consists of funds from the credit limit provided by the Bank to the Customer that have not been used by a certain time. The available credit is calculated by taking into account the credit limit, the Outstanding Balance, and fees or Transactions that have been received and processed by the Bank. The Bank, taking into account the applicable banking regulations, may determine a separate credit limit for Retail Transactions or Cash Withdrawal Transactions, and shall provide notifications of these limits from time to time. The Customer must be responsible for digibank Credit Card Transactions by always maintaining that the digibank Credit Card use is within the available credit limit. 7. PRIVILEGES AND FACILITIES The Bank may, from time to time, work in cooperation with various agents, including Merchants, to offer additional privileges and benefits to the Cardholder. Despite making the best efforts in all such arrangements, the Bank does not guarantee and is not liable for products or services offered by third parties, under such arrangements, to the extent that it is not caused by gross and wilful negligence by the Bank. A dispute (if any) must be immediately resolved by the Cardholder with the relevant agent or Merchant. 8. ACCEPTANCE The Card shall be accepted at a Merchant if the signature of the Cardholder whose name is on the Card is on the back. The Card shall be accepted at any Merchant with the Card logo matching that of the Customer s Card (MasterCard or Visa). However, the Bank is not liable nor does any obligation arise for the Bank from the 7

8 Refusal of the Merchant for any reason and for any act or loss causing the Customer inconvenience so long as it is not caused by gross and wilful negligence on the part of the Bank. The Customer may report to the Bank if there is any rejection/action/loss from a Merchant by stating the name of the Merchant, the date and time of the occurrence, and all details that will help the Bank in its investigation. By entering the PIN or signing the Transaction slip, the Customer is liable for the amount, receipt of goods, services, or cash (as the case may be), including all fees or service charges specified in the document. The copy of the Transaction slip provided to the Customer must be kept at least until the Transaction appears on the Statement to match. The Credit Card is only valid when used as a means of payment for retail and cash withdrawal Transactions. The Card may not be used for cash withdrawal at a Merchant or for illegal purposes, including but not limited to the purchase of goods and services prohibited by applicable laws and regulations in the Republic of Indonesia or the laws and regulations applicable in the jurisdiction where the Card is used. 9. VISA PAYWAVE / MASTER PAYPASS FACILITIES (if applicable) VISA paywave or Master PayPass are features where the Visa or MasterCard card is simply tapped on the VISA paywave or Master PayPass card reader at the cashier. The VISA paywave or Master PayPass card is equipped with contactless payment technology with the unique contactless symbol on the card. The VISA paywave or Master PayPass Card is embedded with a chip containing a small antenna that securely sends payment instructions to and from the VISA paywave or Master PayPass card reader machine. The VISA paywave or Master PayPass card may be used to conduct Transactions at all VISA paywave or Master PayPass reader terminals and other readers or systems approved by the Bank from time to time. The VISA paywave or Master PayPass reader is a tool to conduct Transactions by tapping the VISA paywave card. This Transaction does not require a signature, PIN, or other authentication from the Customer. The Customer may use the Card to conduct Retail Transactions at VISA paywave or Master PayPass readers with a maximum Transaction value of Rp 1,000, (one million rupiah). 8

9 10. CASH WITHDRAWALS The Customer may withdraw cash from the Card Account using the Card at Bank ATMs or an ATM network cooperating with the Bank. The maximum cash withdrawal limit at ATMs is: 1. For Cards with a magnetic stripe, Rp 10,000, (ten million rupiah) per account each day 2. For Cards with chip technology, Rp 15,000, (fifteen million rupiah) per account each day The Customer accepts full responsibility for all Transactions processed through Card use at ATMs and hereby authorises the Bank to debit the Customer's digibank Credit Card according to the withdrawal, with or without Customer knowledge. Records of Bank Transactions processed using the Card at an ATM are conclusive and binding for all purposes. The Bank is not responsible for all losses and damages arising directly/indirectly from Card or ATM malfunction/failure, temporarily insufficient funds at the ATM, or any other matter arising due to Customer error in Card or ATM use. The Customer is not entitled to withdraw in excess of the available credit in cash withdrawal Transactions. Except cash withdrawals at Bank ATMs, cash withdrawals may incur administrative fees in accordance with the regulations of the bank owning the ATM or ATM network. Banks providing cash withdrawals using a Card at the ATM may determine a minimum and/or maximum Transaction amount that the Customer must know and understand prior to conducting a Transaction. In the event that there a refusal of a Card Transaction that is not conducted by the Customer, the Bank may investigate further to scrutinize the refusal. The Customer is obligated to submit such refusal in writing as further proof and, if required, submit the relevant card for further evidence. In Card Transactions caused by a Card forgery (specifically a counterfeit Card) that has been confirmed by the Bank, the Customer is indemnified of all obligations to pay for such Card Transactions, which shall then be charged to/underwritten by the Bank. In conducting a cash withdrawal, the Customer acknowledges that it owes the Bank an amount equal to the principal loan (debt) plus interest along with other fees that must be paid by the Customer to the Bank. 9

10 11. FOREIGN TRANSACTIONS All Transaction values shall be charged to the Card Account in Rupiah. Transactions conducted in currencies other than Rupiah shall be converted to Rupiah according to the conversion provisions based on the prevailing exchange rate for Visa/MasterCard International along with the conversion fees determined by the Bank at the time of the Transaction. 12. TRANSACTIONS COVERTED INTO INSTALMENTS The Customer may request to convert a Retail Transaction from revolving interest to a Transaction with fixed instalments through the 24-Hour digibank Call Centre or digibank Mobile Banking Application. The Customer may apply for such a change no later than 14 (fourteen) calendar days after the date of Transaction. The Bank may at any time offer the Customer a Transaction conversion to fixed instalments in accordance with the Bank s policy and criteria. The fixed instalment feature allows the Customer to select a time frame according to the Bank provisions. Each Transaction converted into instalments will be charged interest and a conversion fee. Each instalment shall be charged to the Customer s digibank Credit Card. Information on Customer instalments will be printed on the Statement. The Customer must pay the instalments according to these Credit Card Terms and Conditions. Other interest and late fees shall be imposed on overdue instalments and other overdue amounts calculated according to these Terms and Conditions. The selected instalment period cannot be changed. Reward points or mileage from Retail Transactions paid in instalments shall be effectively cancelled after successful conversion into instalments. If there is cancellation of an instalment Transaction, the Customer shall be charged a cancellation fee that applies at the time of the cancellation without the refund of reward points or mileage. The Bank in this instance at its sole discretion may impose cancellation fees or accelerate payment of fixed instalments of the Customer s digibank Credit Card if the Customer cancels and/or repays the loan early for the Transaction with the fixed instalment for the digibank Credit Card. In order to cancel or make early repayment of the fixed instalment feature of the digibank Credit Card, the Customer must inform the Bank by calling the 24-Hour digibank Call Centre. Otherwise, the Bank shall continue the calculation of the fixed instalments for the Customer's digibank Credit Card. 10

11 13. PAYMENT All payments to the Customer s Card Account must be made in Rupiah. The Total Minimum Payment for the Customer's Statement is due on the Due Date. The Customer is required to pay no less than the Total Minimum Payment specified on the Customer's Statement and the Bank must receive payment no later than the Due Date or the following business day if the Due Date falls on a holiday. Any amount past the Due Date or in excess of the credit limit specified in the Statement must be paid immediately. The Customer must wait at least 2 (two) business days after payment before payment is received by the Bank. The Total Minimum Payment is calculated based on certain percentage, which is 10% of the New Statement Total subtracted by the fixed instalments, the amount in excess of the credit limit, and any amount that is overdue from your previous statement and will be informed by the Bank from time to time in the Statement. For payments with a minimum of 10% or the Total Statement or more but not in full, the allocation of payments shall be as follows: 1. Fees and penalties imposed on the Customer s Credit Card 2. At least 60% of the remainder (after deducting fees or penalties in point 1 above) shall be allocated for the payment of the principal amount of the transaction. 3. The remainder (after deducting fees or penalties in point 1 above and payment of the transaction principal in point 2 above) shall be allocated for other payments, for example the payment of interest Any overpayment (upon completion of the above) shall be shown as a credit statement on the Customer's Card Account. The Bank is not liable for any dispute due to deficiencies and/or defects in the services and/or goods purchased and shall not provide compensation and/or accountability in any form, such that the Customer remains liable for payment in accordance to what is charged by the Bank. 14. CUSTOMER CREDIT QUALITY The Bank classifies Card Account credit quality based on the payments made by the Customer as Current Credit Quality, Credit Quality in Special Mention, Sub-standard Credit Quality, Doubtful Credit Quality, and Loss Credit Quality. 11

12 In accordance with the prevailing banking regulations, the Bank implements a single debtor policy in which the credit quality of the Principal Cardholder reflects the credit quality of the Supplementary Cardholder with the lowest credit quality among the Principal Cardholder and Supplementary Cardholder(s) assigned by the Bank. If the Cardholder possesses more than 1 Principal Card, the lowest credit quality of one of the Principal Cards shall be assigned by the Bank. 15. STATEMENT, STATEMENT DATE, and DUE DATE Each month, the Customer shall receive a digibank Credit Card Statement by to the Customer address specified in the Bank system or by physical mail to the correspondence address of the Customer as specified in the Bank system. If the Customer requests that the Statement be sent by post, then a printing fee shall be imposed upon the Customer. Information on the Customer's monthly statements may also be obtained at any time through the Internet Banking services or the digibank Mobile Banking Application, ATM, or 24-Hour digibank Call Centre. The Bank shall enter all Transactions correlating to the Supplementary Card in the combined Statement for the Customer's Card Account. If there is no Outstanding Balance and no Transactions have been received by the Bank since the last Statement, the following Statement shall not be issued. The Statement Date is determined by the Bank. For information on the Statement Date, the Customer may contact the 24-Hour digibank Call Centre. The Statement Date of the digibank Credit Card that is transferred from the ANZ Credit Card shall follow the Statement Date of the ANZ Credit Card. The digibank Credit Card Due Date is 16 (sixteen calendar days from the Statement Date. If the Due Date of a month falls on a Saturday, Sunday, and/or other holiday, the Bank shall determine a Due Date on the next following business day. If the Customer does not receive the Statement within 12 days of the Statement Date, the Customer is responsible for contacting the Bank to verify the amount that the Customer must pay and the Customer must make such payment immediately as not receiving the Statement is not a valid reason for not fulfilling the obligation to pay at least the Total Minimum Payment prior to the Due Date. To avoid the risk of incurring late payment fees, the Bank advises the Customer to always pay no later than 3 (three) business days prior to the Due Date. 12

13 If there are any discrepancies in the Statement, the Customer is required to contact the Bank to submit a complaint no later than 30 days of the Due Date. 16. DIRECT DEBIT For payment made by the direct debit facilities, the Bank shall debit the savings or current account of the Customer at the Bank as registered by the Customer by the amount of the Total Minimum Payment or New Statement. The Bank shall not provide the Customer with a separate notification regarding the direct debit Transaction that is processed and it is the responsibility of the Customer to ensure that the funds in the savings or current account of the Customer at the Bank as registered by the Customer for the direct debit feature are sufficient on the Due Date. The Bank shall inform the Customer if the direct debit process has failed and shall impose direct debit denial fees if the funds in the savings or current account of the Customer at the Bank as registered by the Customer for the direct debit feature are insufficient. The Bank shall not make a repeat attempt at making a direct debit if the Total Minimum Payment or New Statement amount is not met. The Bank may rely on and exercise the direct debit authorisation that the Customer has provided to ANZI to debit the savings or current account of the Customer at the Bank as registered by the Customer. 17. DISPUTED TRANSACTIONS If the Customer intends to dispute a Transaction, the Customer agrees to submit a signed declaration to the Bank within 30 (thirty) calendar days of the Statement Date on which the disputed Transaction appears. This declaration must be signed by the Customer whose name is specified on the Card of the dispute along with the Principal Cardholder (in the event that the disputed transaction is a Transaction from a Supplementary Card) and the signed declaration must detail the following ( Transaction Dispute Description ): a. Customer Name, b. Customer Card Number, c. Nature of Transaction disputed, attaching, if any, a copy of the Transaction, d. Transaction Value, e. Date of any official complaint filed with the police. The Bank shall attempt to respond to the Customer within 45 (forty-five) calendar days of the Bank receiving the correct and complete Transaction Dispute Description. If 13

14 the Bank determines that there has been a Bank error, the Bank shall rectify such an error (to the extent possible) and refund all interest or charges to the digibank Credit Card caused by this error. The Bank is not liable for any further consequences of this error to the extent that it was not caused by gross and wilful misconduct by the Bank. 18. AUTHORISATION BY TELEPHONE INSTRUCTION OR OTHER MEDIA The Customer authorises the Bank to rely on and act in accordance with any notification, instruction, request, or other communication that may be provided by telephone Transaction or other media (that has been reconfirmed by the Bank) by the Customer and the Bank is entitled to treat such instruction as one that is fully authorised by the Customer such that the Bank may take measures in accordance with the instructions as the Bank deems appropriate. In accordance with the terms of authorisation in this article, the Bank is not required to accept and act upon these instructions when regarding, but not limited to, the following: a. Change in mandate (pay order), b. Changes in authorised signatory, c. Authorising another individual/entity, d. Account closing and transfer of balance by any means, e. Change in Customer data, f. Change in digibank Credit Card data, g. Issuance, replacement, and blocking of the Card. With regard to telephone instructions, the Customer hereby authorises the Bank to: i. Record, monitor, and track any telephone call between the Customer and the Bank for internal purposes. ii. Verify the authenticity of the caller by requesting from the Customer information relating to the digibank Credit Card so that the Bank may determine the authenticity of the caller to obtain information in the respective digibank Credit Card and to provide instructions to the Bank. iii. Create an oral agreement as official record equivalent to a written approval. In consideration of the Bank s actions according to these authorisation terms, the Customer hereby promises and irrevocably indemnifies the Bank for losses and further compensate for any loss, charge, legal action, consequences, claims, damages, fees, and expenses of any nature incurred or suffered by the Bank and which occurs for any reason or as a result of the instruction. These authorisation terms shall remain in full force unless and until the Bank receives and approves a written notification of termination from the Customer. 14

15 19. AUTHORISATIONS To further guarantee the proper repayment of all that is owed by the Customer to the Bank, whether from the principal, interest, and fees (if any) related to the digibank Credit Card, then the Customer hereby irrevocably authorises the Bank to act on behalf of the Customer for the liquidation of all Customer assets in any form that is administered by the Bank or to charge another Customer account that is also administered by the Bank, for the purposes of settling any payments owed by the Customer to the Bank. These authorisations are irrevocable, may not be terminated for any reason so long as debt between the Customer and the Bank has not been fully resolved, and remains an integral and inseparable part of these Credit Card Terms and Conditions. The Customer hereby agrees to waive all provisions of the law including articles 1813, 1814, and 1816 of the Civil Code and all regulations resulting in the termination of an authorisation. 20. INTEREST If the total statement is not fully paid or payment is effectively received after the Due Date or there is no payment at all, the Customer shall be charged interest of 2.25% per month or 26.95%. This interest shall be calculated for each type of Retail Transaction and Cash Withdrawal Transaction from the posting date, which is the real date on which the Bank pays the Acquirer for the Transactions conducted, to the settlement date, calculated by the daily balance that shall be adjusted for payments made by the Customer and received by the Bank. The Bank does not include interest, fees, and penalties owed as components in calculating the credit card interest. The determination of the daily interest is based on the number of calendar days in 1 year, which is 365 days. Included in the interest rate calculation is the following: 15

16 1. Retail Transaction Interest Calculation Retail Transaction Interest shall be calculated from the posting date. The Retail Transaction Interest shall be charged if the Bank does not receive payment by the Due Date, full payment is not made, or the Bank does not receive payment after the Due Date. Retail Transaction interest calculation for the following statement is made based on the remaining statement from outstanding Retail Transactions. 2. Cash Withdrawal Transaction Interest Calculation The interest is calculated and charged from the posting date of the Cash Withdrawal Transaction until the full payment date for the amount of cash withdrawn and the interest. Interest is calculated based on the daily charge to adjust to the partial payment (Cash Withdrawal Transaction cost are charged on this basis). Formula for Calculating Interest in Retail and Cash Withdrawal: (Transaction Value (Rp) x Interest Period (day) x Interest Rate (%)) 365 days The interest period (days) is the number of days from the Transaction posting date to the settlement date. Illustration of retail interest calculations: January Statement Date Transaction Details Statement Amount 3 January Retail Posting Rp 1,000,000 Interest = Rp 0 + Statement Total = Rp 1,000,000 Minimum Payment = Rp 100,000 16

17 February Statement Date Transaction Details Statement Amount Previous Statement Rp 1,000, January January Statement Payment Posting (Rp 500,000) 30 January Retail Posting Rp 500,000 Interest Rp 16,244 + Statement Total = Rp 1,026,244 Minimum Payment = Rp 101,624 Method for calculating interest: January Statement Rp 1,000,000 x 31 x (26.95% / 365) = Rp 22,889 January Payment Rp 500,000 x 18 x (26.95% / 365) = (Rp 6,645) - Interest (January Statement + February Retail) - January Payment = Rp 16,244 ** The illustration of above applies to calculations where the first Transaction on the digibank Credit Card was in January. Notes: Interest on Retail Transactions dated 30 January (Rp 500,000) shall be charged to the following month (March) if full payment is not made or if there is no payment at all on the February statement: Rp 500,000 x 18 x (26.95% / 365) 21. COSTS AND CHARGES The Customer is liable for, but not limited to, the following: a. Annual fees on the Primary Card/Supplementary Card The Bank shall charge annual fees to the Customer, if any. Such fees shall be billed in the Statement. b. Late payment fees The Bank shall impose late payment fees to the Principal Cardholder if the Bank has not received the payment on the Due Date, unless the Due Date falls on a holiday, or if the Customer has paid less than the Total Minimum Payment. The amount of the late penalty is no more than 3% (three percent) of the Total Minimum Payment and shall not exceed Rp 150, (one hundred fifty thousand rupiah). c. Stamp fees 17

18 Stamp duties shall be charged to the Customer if printed on the Statement. d. Cash withdrawal fees The Bank shall charge administrative fees to the Customer for Cash Withdrawal Transactions. e. Replacement card fees The Bank shall charge administrative fees to the Customer for Card replacement. f. Payment refund fees The Bank shall charge administrative fees to the Customer for Cash Withdrawal Transactions. g. Statement printing fees A fee is imposed on the Customer for the printing and duplication of the Statement. The Statement printing fee is Rp 15, (fifteen thousand rupiah) per month and the Statement duplication fee is Rp 10, (ten thousand rupiah) per page. h. Transaction conversion into instalment fees The Bank may impose fees for Transaction conversion into fixed instalment at any request for conversion that is approved by the Bank. Such fees shall be billed by the Bank on the Statement of the following month after the Bank has approved the fixed instalment conversion. The total fixed instalment conversion fee that must be paid by the Customer is specified in the Statement. i. Instalment cancellation fees Fees imposed upon the Customer for the cancellation and/or accelerated settlement on the digibank Credit Card fixed instalment feature in accordance with Bank policy. j. Funds transfer fees The Customer is required to pay all fees related to funds transfers (transfer fees), if any. Such fees shall be billed on the Statement of the month following the funds transfer. The total transfer fee that must be paid by the Customer is specified in the Statement. k. Bounced check/current account or rejection fees Fees imposed on the Customer if payments made by Customer cheque/current account or direct debit is rejected. 18

19 l. Copy of sales slip fees The Bank shall charge administrative fees to the Customer for requests of Transaction sales slip copies. The fees and charges imposed by the Bank may change at any time upon prior notification from the Bank. The amount of fees and charges billed to the Cardholder may be accessed on the Bank website. 22. CHANGE IN INFORMATION The Customer warrants and guarantees that all information provided is complete and correct and the Customer has not omitted the truth. The Customer is required to immediately inform the Bank of all changes in personal information and occupation of the Cardholder, including but not limited to data regarding the ID number, home address, home phone number, cellular phone number, occupation, office address, office phone number, and annual income and other information on the Customer. The Customer also agrees to immediately inform the Bank of any change in the name(s) of the Cardholder(s). Changes in information may be effected by contacting the 24-Hour digibank Call Centre or through the digibank Mobile Banking Application by following the provisions applicable to the Bank. The Bank is not liable for the Statement being received by the wrong party due to the Customer not notifying the Bank of a change in information. If the Customer no longer resides in Indonesia and/or changes nationality, the Customer is required to inform the Bank of such changes in writing through the correspondence address specified in Article 37 or by contacting the 24-Hour digibank Customer Centre. The Bank may at any time request that the Customer provide the updated Customer data. 23. INFORMATION DISCLOSURE APPROVAL AND DELIVERY The Bank is entitled to request all Customer information and documents, from time to time, including that which is required by law and/or agreements with relevant authorities (local or foreign) regarding the tax status of the Customer. The Bank and its officers or representatives may disclose information related to the Customer, Customer account, or the Customer's digibank Credit Card ( Information ) to parties that are permitted or required in accordance with the prevailing laws and regulations in Indonesia, or based on a court order. The Bank and any of its officers or representatives may also disclose information to (a) any party related to a transfer or proposed transfer; (b) any party with the purpose of exercising or protecting the rights or interests of the Bank with regard to the digibank Credit Card; (c) any party 19

20 related to insolvency proceedings (including bankruptcy) concerning the Customer; (d) government agencies or law enforcement if necessary or required with regard to the digibank Credit Card; and (e) service providers appointed by the Bank in relation to credit delivery, digibank Credit Card payment billing, and data management. In sub-paragraph (a) above, transfer includes any transfer or assignment of any rights or obligations of the Bank, any participation, credit transfer, or other risks (in whole or in part) or benefits (in whole or in part) in any form, and enter into other contractual relationships with regard to the digibank Credit Card. The Bank may at any time provide Information and details regarding Customer Information, including but not limited to name, phone number, /home address, and/or other details comprising of personal identity as stated in the digibank Credit Card Application or the ANZ Credit Card application to third parties for the purpose of carrying our Bank business, namely in order to conduct billing or for commercial purposes, including offering products/services of third parties cooperating with the Bank in accordance with the agreement approved by the Customer upon submitting the digibank Credit Card Application or ANZ Credit Card application. With regard to Information disclosure by the Bank in accordance with these Terms and Conditions, the Customer agrees to not involve the Bank in any consequences arising from Customer Information disclosure to any third party. 24. USE OF INFORMATION The Bank is entitled to enter personal Customer data in the Bank's internal marketing registry, or to provide such information to third parties that are business partners and are bound to the Bank as providers of products/services that are to be offered to the Customer in accordance with the agreement approved by the Customer upon submitting the digibank Credit Card Application or ANZ Credit Card application. If the Customer is no longer willing to receive offers of products/services that are to be offered to Customers by the Bank and/or third parties that are business partners and are bound to the Bank, the Customer may contact the Bank through the 24-Hour digibank Call Centre to submit for an exception of the above provision. 20

21 25. INFORMATION DISCLOSURE In accordance to the prevailing laws and regulation or valid court order, the Bank is entitled to disclose information in the form of personal data, Transactions, and credit quality of the Customer to a Bank or financial body providing credit card facilities or to information management centres administered by BI/OJK or credit bureau, including but not limited to banks and/or any party for the purpose of exercising or protecting the rights or interests of the Bank with regard to the digibank Credit Card and data management. If any digibank Credit Card statement is overdue, the Bank is also entitled to contact and disclose such information to a third party appointed by the Bank in relation to monitoring the performance and billing of the digibank Credit Card payment and the third party has a relationship with the Customer, including but not limited to immediate family members, house mates, and/or co-workers of the Customer. 26. TERMINATION OF THE DIGIBANK CREDIT CARD If the digibank Credit Card is terminated for any reason, the Bank is not obligated to provide another digibank Credit Card to the Customer. All Customer debt to the Bank along with interest owed and other fees incurred may be immediately and in full by the Bank and must be settled by the Customer. The Bank and the Customer agree to waive the provisions of Article 1266 of the Civil Code to the extent that a court order/decision is required for the termination of the digibank Credit Card. 27. DIGIBANK CREDIT CARD CLOSURE BY THE CUSTOMER The Customer may submit for the closure of the digibank Credit Card by providing written notification to the Bank or contacting the 24-Hour digibank Call Centre. The Bank shall immediately block the card if the Customer requests a Credit Card Account Closure and complete the Credit Card closure process within 3 (three) business days provided that the Cardholder has fulfilled all obligations, for which the minimum payment provision does not apply and regardless of the Total Minimum Payment due as specified on the Statement, the Customer must pay the Outstanding Balance. The Customer may not redeem reward points or mileage if the Customer has closed the card. The digibank Credit Card closure is considered complete if the following have been accomplished: 1. The Customer has contacted the 24-Hour digibank Call Centre and made a request for closure of the digibank Credit Card. 21

22 2. All amounts that must be paid to the Bank according to these Terms and Conditions have been paid in full (the balance of the Customer's digibank Credit Card must be zero). 3. The card is cut across the chip or magnetic stripe. In no condition shall the Bank repay the fees or charges imposed on the digibank Credit Card prior to closing and the Customer is thereby obligated to pay all such fees and charges. 28. SUSPENSION OR TERMINATION OF THE CREDIT CARD BY THE BANK If the Bank must, for any reason, in order to comply with the prevailing laws and regulations or requirements established by the authorities (domestically or abroad) or based on the Bank's internal policies, the Bank may at any time terminate or suspend one or all digibank Credit Cards made available to the Customer without the approval of the Customer. The Bank may also terminate the digibank Credit Card based on information that the Bank deems materially relevant to the financial situation of the Customer or other condition, at the absolute discretion of the Bank. In the event of a termination as referred to above, the provision in article 27 shall apply. 29. DEFAULT If the Customer neglects to pay to the Bank any Total Minimum Payment by the Due Date in accordance with the Credit Card Terms and Conditions, the Customer agrees that the Bank may undertake one or all of the following: Withhold the redemption of reward points if the Customer is categorised under Credit Quality in Special Mention. Reward point redemption may only be performed if the Customer is categorised under Current Credit Quality. Eliminate existing reward points if the Customer is categorised under Sub-standard Credit Quality, Doubtful Credit Quality, or Loss Credit Quality. Block the card, reject Transactions conducted by the Customer, or terminate the digibank Credit Card, as well as claim payment and settlement immediately and in full from the Customer for the amount of funds owed and 22

23 Customer obligations, whether from principal, interest, penalty provisions (if any), and fees arising and/or that will arise from the digibank Credit Card. Due to the above, a bailiff s notice or other letter of equal standing is no longer required if: The Customer neglects to pay to the Bank: Instalments/repayment of all that is owed by the Customer to the Bank in relation to the digibank Credit Card by the time it is due. Payment of fees on the digibank Credit Card issued when billed. The Customer is involved in a criminal offence or in legal proceedings or is named in the BI national blacklist. The Customer is declared negligent or in breach of its obligations pursuant to other credit agreements and other agreements that are valid, whether entered into with the Bank or a third party. The Customer ceases business activities and/or no longer has a livelihood. Any condition or change, or series of conditions or changes, that in the sole opinion and assessment of the Bank may cause substantial impact or loss to the business or financial condition of the Customer or detriment the ability of the Customer to repay all that is owed to the Bank in relation to the digibank Credit Card. The Customer is deceased or put under guardianship. The Customer: (i) is insolvent or unable to pay debts, ceases, delays, threatens the cessation or delay of payment for all or most of (or a specific part of) the debt (or of any part of any debt that must be paid when due); (ii) file for bankruptcy in any form, bankruptcy is against the Customer by any party, or declared bankrupt by a relevant court institution, or due to any reason is no longer entitled to manage and control their assets; (iii) applies for a deferral of payment, or an assign has been appointed for the receipt of all the Customer s assets; (iv) files for or ]executes a transfer in general or in arrangement/agreement with or in the interest of creditors; and/or (v) a moratorium is approved or declared in relation to or which affects all or most of (or a specific part of) the debt. If the Customer no longer resides in Indonesia in the city where a branch of the Bank is found, yet the Customer does not notify the Bank. If the Bank considers that the Customer has neglected or failed to fulfil or violated these Terms and Conditions. 23

24 A representation or guarantee made and/or submitted by the Customer to the Bank in accordance with the digibank Credit Card is proven invalid and/or false and/or incomplete. If the property of the Customer, whether in part or in whole, is confiscated by an authorized entity, including the courts. No legal action or proceedings as referred to above prejudice or affect the right of the Bank to exercise all other legal measures or efforts available to the Bank to claim payment and receive full settlement of all amounts owed by the Customer. 30. SET-OFF Bank failure or delay in exercising its rights, authorities, or special privileges, specifically pursuant to these terms and conditions does not preclude the continuation of such rights or authorities, or the exercise of other rights, authorities, or special privileges. For any digibank Credit Card originating from the ANZ Credit Card, upon transfer, the Bank shall take and use all Customer information provided/transferred by ANZI, including but not limited to information on the principal loan (debt), interest, and fees (if any). The Bank is not obligated to verify the information provided by ANZI, such that the Bank is not liable for the finding or occurrence of any discrepancy in Customer information. 31. LIMITATION OF LIABILITY In the event that an action may be taken by the Customer against the Bank, for any reason, the Customer agrees that the Bank s liability shall not exceed the actual losses that can be legally proven to be suffered by the Customer. 24