(Cartus Asset Recovery Consultant Name) Cartus Asset Recovery 40 Apple Ridge Road Danbury, CT 06810

Transcription

1 *IMPORTANT NOTE*: IF YOU HAVE FILED FOR BANKRUPTCY AND/OR HAVE BEEN DISCHARGED FROM THE DEBT REFERENCED IN THIS LETTER, THIS LETTER IS FOR NOTIFICATION PURPOSES ONLY AND IS NOT AN ATTEMPT TO COLLECT SUCH DEBT OR TO IMPOSE ANY PERSONAL OBLIGATION ON YOU. YOU MAY DISREGARD THIS LETTER OR YOU MAY CONTACT US AT SO THAT WE MAY CORRECT OUR RECORDS. Dear (Borrower & Co-Borrower): The lender of your loan, SunTrust Mortgage, Inc has requested we contact you about a new Short Sale program administered by Cartus Asset Recovery ( Cartus ). This program is offered at no cost to you and allows homeowners who may be facing foreclosure, the opportunity to sell their homes at the best available price. It will be your lender s decision on whether they will start or continue a foreclosure action against you, even if you choose to participate in this program. Should you wish to proceed with this program, please take a moment to read over the various documents that are enclosed. The first documents are an Acknowledgement and Notice letter, which explains some of the details of Cartus program, a Request for Assistance Form and an Authorization to Release Information. Please review, sign and return these documents to my attention at the address provided below within 7 days of receipt. The next document is a set of Frequently Asked Questions that will help acquaint you with this program. Lastly, I have enclosed a copy of the Broker s Direction Clause which will also be provided to your Real Estate Agent/Broker as an addendum to the listing agreement, in order to allow the broker to communicate freely with Cartus. Note that this last document is not necessary if you already have a fully signed contract to sell your home. Enclosed you will also see a package from SunTrust Mortgage which includes a Financial Questionnaire and instructions on how to proceed with this document. If you have any questions once you have received this package, please feel free to contact me. To participate in this program, the Request for Assistance Form needs to be returned to my attention by fax to (Cartus Asset Recovery Fax) or by mail to the following address: (Cartus Asset Recovery Consultant Name) Cartus Asset Recovery 40 Apple Ridge Road Danbury, CT Please call me if you have any additional questions. You can reach me at , Monday through Friday, from 8:30 AM to 5:00 PM ET. Additionally, if you have any questions or concerns about the validity of this program and would like to verify with SunTrust Mortgage, you may contact them at Their standard business hours are 8 a.m. to 10 p.m. ET Monday through Friday and 9 a.m. to 3 p.m. ET Saturday. I look forward to speaking with you. Sincerely, (Cartus Asset Recovery Consultant Name) Asset Recovery Consultant CARC SS SunTrust Cartus Initiation Letter (04/2012)

2 PLEASE SEE IMPORTANT NOTICES ON THE SECOND PAGE OF THIS LETTER. NOTICE: Cartus will not accept any money from you, but plans to work with you to help you sell your house. Since the result of selling your house may be to pay off all or part of the debt secured by that house, certain federal laws may require the following notice: This document is sent to you for purposes of attempting to collect a debt. Any information obtained will be used for purposes of collecting this debt. Please be advised that we may assume that this debt is valid unless we receive from you, within thirty (30) days of this notice, notice that you intend to dispute this debt or any portion of this debt. Please be further advised that you may notify us in writing within thirty (30) days after you receive this notice that you dispute this debt or any portion of this debt. If we receive such written notice from you that you dispute this debt or any portion of this debt, we will obtain verification of this debt, and we will mail the verification of the debt to you. Furthermore, if you notify us in writing within thirty (30) days after you receive this notice, we will provide you with the name and address of the original creditor, if different from the current creditor. cc: Required Disclosures CARC SS SunTrust Cartus Initiation Letter (04/2012)

3 PLEASE REVIEW THE FOLLOWING IMPORTANT DISCLOSURES: Assert and protect your rights as a member of the armed forces of the United States. If you are or your spouse is serving on active military duty, including active military duty as a member of the National Guard or as a member of a reserve component of the armed forces of the United States, please send written notice of the active duty military service to the sender of this notice immediately. SunTrust is a member of the HOPE NOW Alliance. HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants with a mission to prevent foreclosures through outreach to borrowers at risk. To obtain more information about HOPE NOW, please contact the Homeowner s HOPE hotline at HOPE (4673) and or The HOPE NOW Alliance provides free independent, HUD-approved counseling to homeowners in financial trouble. Or you can contact the US Department of Housing and Urban Development (HUD) at or for information about HUDapproved counseling agencies that may assist you. Please Note: Scam artists are targeting people who are having trouble paying their mortgages. SunTrust Mortgage has partnered with the Federal Trade Commission, (FTC) to alert you to signs of a scam: Anyone other than your mortgage company who guarantees to stop a foreclosure, lower your interest rate or modify your loan Anyone who asks for payment in advance Anyone who guarantees your home will be saved : 97% Success Rate Anyone who tells you to stop paying your mortgage company and pay them instead If you re facing foreclosure, worried about being behind on your mortgage, or just want to know more about avoiding scams like these, free help is available. Find out more at: This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only. The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Atlanta. Any questions concerning this creditor should be directed to the Federal Reserve Consumer Help Center, P.O. Box 1200, Minneapolis, MN 55480, toll-free number: (888) ; fax number: (877) ; TDD number: (877) SunTrust is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Required Disclosure CARC SS SunTrust Cartus Initiation Letter (04/2012)

4 Frequently Asked Questions This document is meant to help answer some of the questions you may have about the Short Sale program and to help you better understand the relationship between your loan servicer and Cartus. Q. Who is Cartus Asset Recovery? A. Cartus Asset Recovery Corporation ( CARC ) is a subsidiary of Cartus Corporation, the world s leader in global relocation services and national homesale assistance. We work with brokers and other real estate professionals in the sale of residential properties. Over the last 50 years, we have sold more than 500,000 homes valued at more than $100 billion and we are confident that our role in assisting in your short sale process will be of significant value to you. You can find CARC s privacy policies at Q. Does my Cartus Asset Recovery Consultant work for my loan servicer? A. No. Your Consultant is not an employee of your mortgage lender. He or she works for CARC. Q. How did Cartus Asset Recovery obtain information regarding my mortgage? A. Your mortgage lender provided Cartus Asset Recovery with your contact information. Q. What exactly is a short sale? A. A short sale is the sale of a home at a price that is less than the loan balance. Q. How long does the program take? A. The Short Sale program is designed to result in a quick sale of your home and our goal is that the sale takes place no more than 60 days from the time you list your home for sale. Q. What is the cost to me? A. There are no out of pocket costs to you to participate in the Short Sale program. However, until title is conveyed to a new owner, you will be responsible for all necessary upkeep to the property, such as insurance, maintenance, utilities, etc. Q. Do I get to approve the final sale price? A. Yes, however, the lender of your loan must also approve the final price. Q. Will participation in this program stop foreclosure proceeding? A. No. However, our goal is to obtain a successful Short Sale before a foreclosure is concluded. Q. If this is not a foreclosure, what happens to my credit? A. The impact on your credit depends upon your mortgage lender. You will need to contact them. Q. Will I owe any amount on my mortgage after the short sale takes place? A. Maybe. In some cases, your lender will require you to sign a note for the remaining balance of the mortgage. This does not happen on every transaction. But, you should be aware that this may be requested of you. Q. What role do I play in the sale of my home? A. Cartus Asset Recovery will work with you throughout the process; it is still your house. Cartus Asset Recovery will confer with you about pricing strategies, negotiation strategies and similar issues. Q. Are there any tax implications to this transaction? A. Possibly. Cartus Asset Recovery cannot give any tax advice; you should consult your own tax advisor for counsel on this topic. For more information from the IRS on the Mortgage Forgiveness Debt Relief Act, you can visit: Q. Is there someone at my loan servicer that I can discuss this with? A. Yes. You can direct any questions you have to your mortgage lender by calling (SunTrust Number) CARC SunTrust SS Frequently Asked Questions (04/2012)

5 REQUEST FOR ASSISTANCE FORM SunTrust Mortgage (Loan Number) (Date) (Borrower Name) (Co-Borrower Name) (Address Line 1) (Address Line 2) (City, St Zip) (Borrower Phone Number) (Borrower ) RE: Request for Assistance for (Property Address) To request assistance with your mortgage, read this document carefully and complete the applicable sections as follows: Borrower Information Section (Page 1) Complete all sections and return the required documents. Terms and Conditions Section (Page 2-3) Review this carefully for details on mortgage assistance. Borrower Information Section This Request for Assistance ( Request ) for the subject Property is submitted by the borrower (and co-borrower, if applicable) on the subject Loan (the Borrower ). For the reasons specified below, our Loan payments are no longer affordable, but we would like to avoid foreclosure. 1. Description of Borrower s Hardship Loss of income due to job loss or reduction in hours/salary/work volume Medical expenses of immediate family member Death of borrower or co-borrower Relocation Divorce Other, specify 2. Current Status and Assistance Requested (check all that apply) We currently occupy the Property. We want to sell our Property, but we believe that the sale proceeds may not be sufficient to pay off our Loan, because the value of the Property has declined since the origination of our Loan. We are ready to leave our Property. We would like to remain in the Property as a tenant for months (no more than 12 months). Our Property is currently listed for sale with a real estate broker. 3. Documents Requested Information about other loans secured by our Property; for example, a home-equity loan, purchase money second lien mortgage, home improvement loan or loan to pay a tax lien. Information about any involuntary liens on our Property; for example, an IRS lien, property tax lien; lien for past due homeowner s or condo association fees and assessments. Copy of a signed listing agreement with a real estate broker, if applicable; If applicable, fully executed copy of sales contract with all addenda (the Sales Contract ) and the buyer s documentation of funds or buyer s preapproval or commitment letter for a loan to CARC SunTrust Request for Assistance Form (04/2012)

6 purchase the Property Section 2 Terms and Conditions We acknowledge the following terms and conditions of any assistance that we may receive: 1. Other Liens on Property. SunTrust Mortgage has engaged a contractor (the Contractor ) to negotiate terms of release with other holders of liens on the Property. The Contractor will contact us regarding certain information to be provided to such parties and the terms of any release of lien that the contractor is able to negotiate. Our execution of a Request for Assistance authorizes the Contractor to discuss our Loan, a Short Sale or Deed-in- Lieu of Foreclosure ( DIL ) and any other liens or encumbrances on Property with the holder of such lien in order to negotiate the release of the lien. 2. Borrower Relocation Assistance. We may be entitled to an incentive payment to assist with relocation expenses. Any relocation assistance will be specified in the Notice of Decision. 3. Property Maintenance and Expenses. We are responsible for all maintenance and expenses of the Property until the transfer of title to the Property including utilities, assessments, association dues, and costs for interior and exterior maintenance. Additionally, we must report any and all property damage to the Servicer and file a hazard insurance claim for covered damage. Unless insurance proceeds are used to pay for repairs or personal property losses, the Servicer may require that they be applied to reduce the balance of the Loan. 4. Marketing of the Property. We will cooperate with the Contractor and the Broker with marketing the Property for sale, including keeping the Property clean and orderly to facilitate showings to prospective purchasers and other real estate professionals, allowing Broker to install a lock box on the Property and allowing showings of the Property upon hours notice from the Broker, which notice will be provided by phone, or text messaging to the phone number or address that I provide to Broker. 5. Foreclosure Sale Suspension. During the period before a Deed-in-Lieu is accepted, the Servicer may initiate or continue the foreclosure process as permitted by the Loan documents. If a Short Sale is approved and a Sales Contract acceptable to Servicer has been executed, the Servicer may suspend any foreclosure sale date scheduled to occur before the Closing Date of the Sales Contract until the anticipated Closing Date, provided that we comply with the terms and conditions of the Deed-in-Lieu Agreement (the DIL Agreement or the Agreement ). 6. DIL. As a condition to participation in the Deed-in-Lieu Program, and subject to applicable law, we will execute and deliver a DIL in form and substance satisfactory to SunTrust Mortgage, which DIL will be accepted and recorded by Contractor after all material title exceptions and encumbrances have been resolved. 7. Release of Liability. The DIL Agreement will indicate whether SunTrust Mortgage will forgive our liability for all or a portion of the Loan. 8. Mortgage Insurer Approval. The terms and conditions of any assistance approved by the Servicer may be subject to the written approval of a mortgage insurer. The Contractor will negotiate terms of such assistance with any mortgage insurer. The Contractor will contact us regarding certain information to be provided to the Mortgage Insurer and the terms of the mortgage insurer approval. 9. Termination of Approval. Unless otherwise agreed by the parties, an approval of assistance will terminate if all actions required to be completed by us are not completed in compliance with the terms of the DIL Agreement within the time frame specified therein. Contractor may terminate the DIL Agreement earlier if: a. We fail to provide all the required documents listed above and other information that may be requested by Contractor in connection with the Program. b. Our financial situation improves significantly, we qualify for a modification, we bring the Loan current or we pay the Loan in full. c. We fail to act in good faith in closing on a sale of the Property or otherwise fails to abide by the terms of the Agreement. d. A significant change occurs to the Property condition or value. e. Contractor identifies evidence of fraud or misrepresentation in any information or documentation related to the Program. f. We file for bankruptcy and the Bankruptcy Court declines to approve the DIL Agreement. CARC SunTrust Request for Assistance Form (04/2012)

7 g. Litigation is initiated or threatened that could affect title to the Property or interfere with a valid conveyance of the Property. Section 2 Terms and Conditions (continued) 10. Settlement of a Debt. The proposed transaction represents an attempt to reach a settlement of the delinquent Loan. There is no guarantee that any program described in this document will be approved or successfully completed. In the event no program is successfully completed, all remedies under the Loan may be exercised, including foreclosure. We represent that the information provided in this Request for Assistance is true and accurate in all material respects. Borrower Signature Date Co- Borrower Signature Date cc: Required Disclosures CARC SunTrust Request for Assistance Form (04/2012)

8 PLEASE REVIEW THE FOLLOWING IMPORTANT DISCLOSURES: Assert and protect your rights as a member of the armed forces of the United States. If you are or your spouse is serving on active military duty, including active military duty as a member of the National Guard or as a member of a reserve component of the armed forces of the United States, please send written notice of the active duty military service to the sender of this notice immediately. SunTrust is a member of the HOPE NOW Alliance. HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants with a mission to prevent foreclosures through outreach to borrowers at risk. To obtain more information about HOPE NOW, please contact the Homeowner s HOPE hotline at HOPE (4673) and or The HOPE NOW Alliance provides free independent, HUD-approved counseling to homeowners in financial trouble. Or you can contact the US Department of Housing and Urban Development (HUD) at or for information about HUDapproved counseling agencies that may assist you. Please Note: Scam artists are targeting people who are having trouble paying their mortgages. SunTrust Mortgage has partnered with the Federal Trade Commission, (FTC) to alert you to signs of a scam: Anyone other than your mortgage company who guarantees to stop a foreclosure, lower your interest rate or modify your loan Anyone who asks for payment in advance Anyone who guarantees your home will be saved : 97% Success Rate Anyone who tells you to stop paying your mortgage company and pay them instead If you re facing foreclosure, worried about being behind on your mortgage, or just want to know more about avoiding scams like these, free help is available. Find out more at: This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only. The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Atlanta. Any questions concerning this creditor should be directed to the Federal Reserve Consumer Help Center, P.O. Box 1200, Minneapolis, MN 55480, toll-free number: (888) ; fax number: (877) ; TDD number: (877) SunTrust is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Required Disclosure CARC SunTrust Request for Assistance Form (04/2012)

9 CARTUS ASSET RECOVERY CORPORATION ACKNOWLEDGMENT AND NOTICE Neither (Cartus Asset Recovery Consultant) nor anyone working for CARTUS ASSET RECOVERY CORPORATION ( CARC ) guarantees that they will be able to change any terms or conditions of your existing home loan or that they can arrange for you to keep your home. You should continue making mortgage payments. Neither (Cartus Asset Recovery Consultant) nor anyone working for CARTUS ASSET RECOVERY CORPORATION ( CARC ) WILL CHARGE YOU A FEE FOR ITS SERVICE. You acknowledge that Cartus will obtain a fee that will ultimately be paid by SunTrust Mortgage, Inc. Neither (Cartus Asset Recovery Consultant) nor anyone working for CARTUS ASSET RECOVERY CORPORATION ( Cartus ) will collect any money for itself, SunTrust Mortgage, or for any other party. You should not make any payment to Cartus under any circumstances. Neither your lender, SunTrust Mortgage nor anyone working for CARTUS ASSET RECOVERY CORPORATION ( CARC ) including (Cartus Asset Recovery Consultant) is requiring you to participate in this program. Cartus is NOT your lender, mortgage servicer, or mortgage insurance carrier. Cartus does not have a lien on your home. NOTICE TO HOMEOWNER THIS NOTICE CONTAINS IMPORTANT LEGAL INFORMATION. THIS IS AN IMPORTANT LEGAL NOTICE. PLEASE BE AWARE THAT THIS TRANSACTION COULD RESULT IN THE LOSS OF YOUR HOME. YOU HAVE THE RIGHT TO CONTACT AN ATTORNEY FOR LEGAL ADVICE OR A HOUSING COUNSELOR APPROVED BY THE FEDERAL DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT FOR OTHER OPTIONS WITH YOUR LENDER BEFORE ENTERING THIS PROGRAM. CARC is NOT a loan or foreclosure assistance agency and is not part of any federal, state, or local government. CARC is also NOT affiliated with any loan assistance program; foreclosure assistance program; or credit counseling agency. Initials: (homeowner) (CARC) cc: Required Disclosures CARC SunTrust Acknowledgement and Notice (04/2012)

10 PLEASE REVIEW THE FOLLOWING IMPORTANT DISCLOSURES: Assert and protect your rights as a member of the armed forces of the United States. If you are or your spouse is serving on active military duty, including active military duty as a member of the National Guard or as a member of a reserve component of the armed forces of the United States, please send written notice of the active duty military service to the sender of this notice immediately. SunTrust is a member of the HOPE NOW Alliance. HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants with a mission to prevent foreclosures through outreach to borrowers at risk. To obtain more information about HOPE NOW, please contact the Homeowner s HOPE hotline at HOPE (4673) and or The HOPE NOW Alliance provides free independent, HUD-approved counseling to homeowners in financial trouble. Or you can contact the US Department of Housing and Urban Development (HUD) at or for information about HUDapproved counseling agencies that may assist you. Please Note: Scam artists are targeting people who are having trouble paying their mortgages. SunTrust Mortgage has partnered with the Federal Trade Commission, (FTC) to alert you to signs of a scam: Anyone other than your mortgage company who guarantees to stop a foreclosure, lower your interest rate or modify your loan Anyone who asks for payment in advance Anyone who guarantees your home will be saved : 97% Success Rate Anyone who tells you to stop paying your mortgage company and pay them instead If you re facing foreclosure, worried about being behind on your mortgage, or just want to know more about avoiding scams like these, free help is available. Find out more at: This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only. The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Atlanta. Any questions concerning this creditor should be directed to the Federal Reserve Consumer Help Center, P.O. Box 1200, Minneapolis, MN 55480, toll-free number: (888) ; fax number: (877) ; TDD number: (877) SunTrust is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Required Disclosure CARC SunTrust Acknowledgement and Notice (04/2012)

11 AUTHORIZATION TO RELEASE INFORMATION To Whom It May Concern: I am participating in a program with Cartus Asset Recovery Corporation ( CARC )to market and sell my Home, located at. In connection with my participation in this program, I authorize you to release any requested information about me, my Home, and/or any liens or loans related thereto to CARC. You may rely on a photocopy of this release and do not need to require CARC to provide the original. Thank you in advance for your cooperation. Owner #1 Signature Owner #2 Signature Date: Important! This authorization document is used by CARC during the qualification process. In addition to the incomeverification documents that are required, CARC must also obtain and review information about the property, such as determining if there any additional liens or loans on the home. This document authorizes CARC to obtain that information, and, if necessary, share this information with other lien holders in order to negotiate an appropriate sale price. If you have any questions or concerns about this document or its use, please contact CARC at or your SunTrust Mortgage Home Preservation Client Representative (HPCR) at Our standard business hours are 8 a.m. to 10 p.m. ET Monday through Friday and 9 a.m. to 3 p.m. ET Saturday. cc: Required Disclosures CARC SunTrust Authorization to Release Information (04/2012)

12 PLEASE REVIEW THE FOLLOWING IMPORTANT DISCLOSURES: Assert and protect your rights as a member of the armed forces of the United States. If you are or your spouse is serving on active military duty, including active military duty as a member of the National Guard or as a member of a reserve component of the armed forces of the United States, please send written notice of the active duty military service to the sender of this notice immediately. SunTrust is a member of the HOPE NOW Alliance. HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants with a mission to prevent foreclosures through outreach to borrowers at risk. To obtain more information about HOPE NOW, please contact the Homeowner s HOPE hotline at HOPE (4673) and or The HOPE NOW Alliance provides free independent, HUD-approved counseling to homeowners in financial trouble. Or you can contact the US Department of Housing and Urban Development (HUD) at or for information about HUD-approved counseling agencies that may assist you. Please Note: Scam artists are targeting people who are having trouble paying their mortgages. SunTrust Mortgage has partnered with the Federal Trade Commission, (FTC) to alert you to signs of a scam: Anyone other than your mortgage company who guarantees to stop a foreclosure, lower your interest rate or modify your loan Anyone who asks for payment in advance Anyone who guarantees your home will be saved : 97% Success Rate Anyone who tells you to stop paying your mortgage company and pay them instead If you re facing foreclosure, worried about being behind on your mortgage, or just want to know more about avoiding scams like these, free help is available. Find out more at: This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only. The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Atlanta. Any questions concerning this creditor should be directed to the Federal Reserve Consumer Help Center, P.O. Box 1200, Minneapolis, MN 55480, toll-free number: (888) ; fax number: (877) ; TDD number: (877) SunTrust is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Required Disclosure CARC SunTrust Authorization to Release Information (04/2012)

13 Broker Direction Clause Note: If you have a fully signed contract to sell your house, this document is not necessary. File # Owner's Name: Property Address: (Cartus File Number) (Borrower First Name) (Borrower Last Name) (Co-Borrower Name) (Address Line 1) (Address Line 2) (City, ST ZIP) This addendum shall override any conflicting clauses or statements in the Listing Agreement. 1. Seller(s)/Owner(s) hereby advise that they are working with Cartus Asset Recovery Corporation in an effort to sell this property at a price and upon terms that are agreeable to Seller/Owner s mortgage company and/or mortgage insurer. Seller/Owner represents that it is his/her intention to sell this property. They acknowledge that their participation in Cartus Asset Recovery s program is not intended to help them keep this property. 2. In order to facilitate Cartus assistance with this transaction, Seller(s)/Owner(s) hereby directs that agent/broker shall: a. Provide Cartus or its designee such information with regard to the property and any prospective buyer(s) as may be necessary for Cartus to determine that: (1) an offer is bona fide; (2) the prospective buyer(s) can reasonably be expected to qualify for any mortgage or other loan required to consummate the purchase and sale; and (3) the prospective buyer(s) can perform any other term or condition of any offer, counteroffer or prospective contract. b. Follow the direction of Cartus with respect to marketing strategies, counteroffers, pricing adjustments, offer/binder/contract negotiations and similar decisions. c. Include the following language in all contracts to purchase the Home: This transaction is subject to the approval of all mortgage holders. If all mortgage holder s approval are not received, this contract shall be considered terminated and of no further force or effect and Buyer s earnest money deposit shall be returned to Buyer without interest or penalty. 3. No commission or compensation shall be earned by, or be due and payable to, the real estate agent/broker until a sale has been consummated, the deed delivered to the buyer(s), and the purchase price delivered in accordance with the written direction of all holders of liens on the property. 4. No monies above and beyond the percentage commission rate specified in the listing agreement will be paid to the real estate agent/broker for any reason. 5. Broker/Seller/Owner each acknowledge and agree that calls to or from Cartus may be recorded by Cartus for its business purposes. Real Estate Broker/ Authorized Broker s Representative Date Owner #1 Date Owner #2 Date CARC SunTrust Broker Direction Clause (04/2012)

14 cc: Required Disclosures PLEASE REVIEW THE FOLLOWING IMPORTANT DISCLOSURES: Assert and protect your rights as a member of the armed forces of the United States. If you are or your spouse is serving on active military duty, including active military duty as a member of the National Guard or as a member of a reserve component of the armed forces of the United States, please send written notice of the active duty military service to the sender of this notice immediately. SunTrust is a member of the HOPE NOW Alliance. HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants with a mission to prevent foreclosures through outreach to borrowers at risk. To obtain more information about HOPE NOW, please contact the Homeowner s HOPE hotline at HOPE (4673) and or / The HOPE NOW Alliance provides free independent, HUD-approved counseling to homeowners in financial trouble. Or you can contact the US Department of Housing and Urban Development (HUD) at or for information about HUDapproved counseling agencies that may assist you. Please Note: Scam artists are targeting people who are having trouble paying their mortgages. SunTrust Mortgage has partnered with the Federal Trade Commission, (FTC) to alert you to signs of a scam: Anyone other than your mortgage company who guarantees to stop a foreclosure, lower your interest rate or modify your loan Anyone who asks for payment in advance Anyone who guarantees your home will be saved : 97% Success Rate Anyone who tells you to stop paying your mortgage company and pay them instead If you re facing foreclosure, worried about being behind on your mortgage, or just want to know more about avoiding scams like these, free help is available. Find out more at: This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only. The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Atlanta. Any questions concerning this creditor should be directed to the Federal Reserve Consumer Help Center, P.O. Box 1200, Minneapolis, MN 55480, toll-free number: (888) ; fax number: (877) ; TDD number: (877) SunTrust is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Required Disclosure CARC SunTrust Broker Direction Clause (04/2012)

15 Financial Information Loan number Borrowers: List all persons whose names appear on your mortgage or note Name Mailing Address Social Security Number Telephone day/evening Do you collect rent for any part of this house? Yes No If yes, how much rent per month do you collect? Property Address Person(s) whose income(s) will be used to meet family obligations Name Present Employer(s)/Type of work 1. Address of Employer(s) Telephone # Date Employed Income (note weekly, biweekly, or monthly) Gross Net 2. Previous Employer Address of Employer(s) Telephone # Date From/To / Name Present Employer(s)/Type of work Address of Employer(s) Telephone # Date Employed Income (note weekly, biweekly, or monthly) Gross Net Previous Employer Address of Employer(s) Telephone # Date From/To / SunTrust Financial Form (04/2012)

16 List all other income which is available to meet mortgage payments and other expenses. Identify sources of income (i.e. VA benefits, rent, social security, disability, alimony, welfare, child support, other benefits, etc.) Person Receiving Income Type of Income Name and Address of Source of Income Monthly Income Name, relationship, and age of dependents living with you Name and relationship of other persons you support (former spouse, children, etc.) Is the property listed for sale? Yes No If no, are you interested in selling the property? Yes No If yes, what is the list price? $ How long at this price? Original list price and date Price reductions and date How long has the property been listed? What is the Realtor s name and phone number? Do you have a second mortgage? Yes Mortgage Holder Address and Phone Number Principal Balance of 2 nd $ Payment Amount $ Due date of 2 nd Are there other liens or judgements against the property? Yes No Mortgage Holder If yes, who holds the lien? What is the amount of the lien? $ Are you living in the property? Yes No Do you expect future income? (ie. Insurance, disability claims, lawsuits, alimony, child support, rent, etc.) Persons to receive added income When? From what source? Lump sum Monthly amount $ SunTrust Financial Form (04/2012)

17 Assets How much money do you have in? Savings Account Cash or Money Orders Checking Account Savings Bonds Life Insurance (Cash Value) List any real estate you own besides your house Description of Property Purchase Price Monthly Payments Monthly Income Describe any emergency repairs necessary on you house? (i.e. Heat, plumbing, electrical, roof, etc.) List the amount of each special deduction taken from your gross: Federal Income Tax State/Local Income Tax FICA and Retirement Health Insurance Life Insurance Union Dues Savings (Bank, Credit union, etc.) Other (specify) List below how much you spend monthly for the following items: Electricity, gas, oil Water, Sewage Home Maintenance Telephone Food (include Food Stamps Clothing Other Household Transportation Expenses Life Insurance Tuition & Books Alimony & Child Support Auto Insurance Child Care Medical/Dental Other (specify) List all your debts below. Include doctor bills, charge accounts, payments due on cars and appliances, second mortgages, and liens against your property. To Whom Owed Account Number Date Opened For What Purpose Present Balance Monthly Payment Date of last Payment Number of payments past due SunTrust Financial Form (04/2012)

18 Explain in your own words why you got behind in your mortgage payments. How do you plan to catch up on your payment? (you may extend remarks on separate page) Certification I, (We), certify that the information I (we) have given is true and complete to the best of my (our) knowledge and belief. Signature Date Signature Date SunTrust Financial Form (04/2012)

19 IRS Form 4506-T

20 IRS Form 4506-T

21 FBI Anti-Fraud

22 ANTI-FRAUD AGREEMENT ALL PARTIES TO THIS SHORT SALE MUST EXECUTE THIS AGREEMENT The signatories hereunder ( Borrower and Related Parties ) acknowledge that the lender, servicer and/or owner of the loan(s) (collectively, the Mortgagee ) have relied on their representations relating to the subject transaction. Borrower and Related Parties attest that all material and relevant facts relating to the subject transaction have been disclosed to the Mortgagee and that the entire financial transaction shall be reflected on a Mortgagee approved Settlement Statement. Borrower and Related Parties have read attached FBI warning and understand that Mortgage Fraud is a crime. Borrower and Related Parties confirm they are not engaged in any act that would constitute Mortgage Fraud or are otherwise attempting to defraud the Mortgagee. The Mortgagee investigates and reports occurrences of suspected mortgage fraud to the FBI or local police authorities and pursues individuals conspiring or colluding to defraud Mortgage Lenders for civil damages. Buyer Date Buyer Agent Date License Number Agency Seller Date Seller Agent Date License Number Agency cc: Required Disclosures CARC SunTrust Anti-Fraud Agreement (04/2012)

23 PLEASE REVIEW THE FOLLOWING IMPORTANT DISCLOSURES: Assert and protect your rights as a member of the armed forces of the United States. If you are or your spouse is serving on active military duty, including active military duty as a member of the National Guard or as a member of a reserve component of the armed forces of the United States, please send written notice of the active duty military service to the sender of this notice immediately. SunTrust is a member of the HOPE NOW Alliance. HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants with a mission to prevent foreclosures through outreach to borrowers at risk. To obtain more information about HOPE NOW, please contact the Homeowner s HOPE hotline at HOPE (4673) and or The HOPE NOW Alliance provides free independent, HUD-approved counseling to homeowners in financial trouble. Or you can contact the US Department of Housing and Urban Development (HUD) at or for information about HUDapproved counseling agencies that may assist you. Please Note: Scam artists are targeting people who are having trouble paying their mortgages. SunTrust Mortgage has partnered with the Federal Trade Commission, (FTC) to alert you to signs of a scam: Anyone other than your mortgage company who guarantees to stop a foreclosure, lower your interest rate or modify your loan Anyone who asks for payment in advance Anyone who guarantees your home will be saved : 97% Success Rate Anyone who tells you to stop paying your mortgage company and pay them instead If you re facing foreclosure, worried about being behind on your mortgage, or just want to know more about avoiding scams like these, free help is available. Find out more at: This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only. The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Atlanta. Any questions concerning this creditor should be directed to the Federal Reserve Consumer Help Center, P.O. Box 1200, Minneapolis, MN 55480, toll-free number: (888) ; fax number: (877) ; TDD number: (877) SunTrust is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Required Disclosure CARC SunTrust Anti-Fraud Agreement (04/2012)

24 SELLER Affidavit of Arm s Length Transaction State of County of All parties relevant to this transaction attest that it is an Arm s Length Transaction, meaning that the transaction has been negotiated by unrelated parties and that the sale price is based on fair market value of the property. Buyer and Seller are acting in his /her own self-interest. Those signing this affidavit as agents for Buyer, Seller or both are acting in the best interests of their respective principal. [Seller(s)] (hereinafter referred to as Seller(s) and/or Affiant(s) even if more than one), being duly sworn, deposes and says, that s/he is the party selling the property identified as [street address] to [Buyer(s)] (hereinafter referred to as Buyer(s) even if more than one ) in a short sale transaction; Affiant further says that no party to the sales contract, including Buyer, Seller s Agent or Buyer s Agent, is a relative of, business associate of, or shares any business interest with, Seller; Affiant further says that there are no hidden agreements, implied terms or special understandings between Seller, Buyer, Seller s Agent or Buyer s Agent which have not been made part of the written sales contract and which have not been disclosed to all interested parties for the current sale or subsequent sale of the above mentioned property; Affiant further says that there are no agreements or understandings, oral, written or implied, that will permit Seller to remain in the above mentioned property as renter or to regain ownership of said property at any time after the execution of this short sale transaction except to the extent that the Seller is permitted to remain as a tenant on the said property for a short term as is common and customary in the market but no longer than ninety (90) days, in order to facilitate relocation; Affiant further says that beyond any contractual sales commissions owed to the Seller s Agent and/or Buyer s Agent as reflected on the final estimated closing statement, no other parties (Buyer or Seller) to this short sale transaction will receive any proceeds from the sale of the above mentioned property; Affiant further says that it is agreed and understood that the Lender Servicer and investor are relying upon the statements made in this affidavit as consideration for the reduction of the mortgage payoff amount which is secured by a deed of trust or mortgage encumbering the above mentioned property; Affiant further says that the Lender Servicer and investor are indemnified for any and all loss resulting from any negligent or intentional misrepresentation made in the affidavit, including, but not limited to, repayment of the amount of the reduced payoff of the above mentioned property; Affiant further says that it is understood that any misrepresentation may subject the responsible party to civil and/or criminal liability. The certification will survive the closing of the transaction. The undersigned declares under penalty of perjury that all statements made in this affidavit are true and correct to the best of his/her knowledge and belief. Each signatory is liable for his/her negligent or intentional misrepresentations, but not those of other signatories to the affidavit. Signature of Affiant / Date / / Signature of Affiant / Date Printed Name of Affiant Printed Name of Affiant Signature of Affiant / Date Signature of Affiant / Date / Printed Name of Affiant Printed Name of Affiant STATE OF COUNTY OF Subscribed and sworn to before me the day of, 20 Signature of Notary Public Printed Name of Notary Public County of Residence Date Commission Expires CARC SunTrust Seller s Affidavit (04/2012)

25 SELLER S AGENT Affidavit of Arm s Length Transaction State of County of All parties relevant to this transaction attest that it is an Arm s Length Transaction, meaning that the transaction has been negotiated by unrelated parties and that the sale price is based on fair market value of the property. Buyer and Seller are acting in his /her own self-interest. Those signing this affidavit as agents for Buyer, Seller or both are acting in the best interests of their respective principal. (hereinafter referred to as Seller s Agent and/or Affiant ), being duly sworn, deposes and says, that s/he is representing (hereinafter referred to as Seller(s) even if more than one) as his/her agent to the sale of the property identified as [street address] to (hereinafter referred to as Buyer(s) even if more than one) in a short sale transaction; Affiant further says that no party to the sales contract, including Buyer, Seller s Agent or Buyer s Agent, is a relative of, business associate of, or shares any business interest with, Seller; Affiant further says that there are no hidden agreements, implied terms or special understandings between Seller, Buyer, Seller s Agent or Buyer s Agent which have not been made part of the written sales contract and which have not been disclosed to all interested parties for the current sale or subsequent sale of the above mentioned property; Affiant further says that there are no agreements or understandings, oral, written or implied, that will permit Seller to remain in the above mentioned property as renter or to regain ownership of said property at any time after the execution of this short sale transaction except to the extent that the Seller is permitted to remain as a tenant on the said property for a short term as is common and customary in the market but no longer than ninety (90) days, in order to facilitate relocation; Affiant further says that beyond any contractual sales commissions owed to the Seller s Agent and/or Buyer s Agent as reflected on the final estimated closing statement, no other parties (Buyer or Seller) to this short sale transaction will receive any proceeds from the sale of the above mentioned property; Affiant further says that it is agreed and understood that the Lender Servicer and investor are relying upon the statements made in this affidavit as consideration for the reduction of the mortgage payoff amount which is secured by a deed of trust or mortgage encumbering the above mentioned property; Affiant further says that the Lender Servicer and investor are indemnified for any and all loss resulting from any negligent or intentional misrepresentation made in the affidavit, including, but not limited to, repayment of the amount of the reduced payoff of the above mentioned property; Affiant further says that it is understood that any misrepresentation may subject the responsible party to civil and/or criminal liability. The certification will survive the closing of the transaction. The undersigned declares under penalty of perjury that all statements made in this affidavit are true and correct to the best of his/her knowledge and belief. Each signatory is liable for his/her negligent or intentional misrepresentations, but not those of other signatories to the affidavit. Signature of Affiant / Date / / Signature of Affiant / Date Printed Name of Affiant Printed Name of Affiant Signature of Affiant / Date Signature of Affiant / Date / Printed Name of Affiant Printed Name of Affiant STATE OF COUNTY OF Subscribed and sworn to before me the day of, 20 Signature of Notary Public Printed Name of Notary Public County of Residence Date Commission Expires CARC SunTrust Seller s Agent Affidavit (04/2012)