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1 «Mailing_Address_1» «Mailing_Address_2» «Mailing_Address_3» «Mailing_Address_4» «Mailing_Address_5» «Mailing_Address_6» «Current_Date_Plus_1» RE: People s United Bank, N.A. Loan «Account_Number_2» Dear «First_Name_3»: People s United Bank, N.A. is very concerned about the difficulty you are having in making your mortgage payment(s) and we want to help you find an acceptable solution. The right option for you depends on your individual circumstances. If you are not able to continue paying your mortgage, your best option may be to find more affordable housing. As an alternative to foreclosure, you may be able to sell your home and use the proceeds to pay off your current loan. We have enclosed examples of options that may be available along with other important information regarding the Notice of Right to Receive a Copy of Appraisal; Servicemembers Civil Relief Act Notice; Notice of Housing Counselor Information; Notice of Information Request and Error Resolution. To help us determine if you qualify for assistance, please take action by completing and returning this entire Financial Analysis Packet along with all required supporting documents. Please return all of the documents together so that we can more quickly determine whether you qualify for assistance. Use the enclosed Financial Analysis Packet Instructions to ensure you have completed all required forms and provide the right information. Remember, you need to take action by completing and returning the entire Financial Analysis Packet along with all required supporting documents within fourteen (14) days from the date of this letter. Failing to return the information can indicate you are not interested in any assistance. If you cannot provide the documentation within fourteen (14) days, cannot locate some or all of the required documents, or have any questions or need assistance, please contact us toll free at (800) or our mailing address is People s United Bank, N.A. Attn: Credit Collections P.O. Box 820 Burlington, VT Call us today if you have any questions. The sooner you respond, the more quickly we can determine whether you qualify for assistance. Sincerely, Credit Collections Page 1 of 9 Rev. 02/7/17

2 Mortgage Programs Are Available to Help If you need help, the following options may be possible subject to our approval. Not all borrowers will qualify for the listed options. We cannot guarantee that you will receive any or a particular type of assistance. Options may include refinancing or modifying your mortgage to make your payments and terms more manageable, for instance, lowering your monthly payment to make it more affordable. Or, if you have missed a few payments, you may qualify for a temporary (or permanent) solution to help you get your finances back on track. If you are not able to continue paying your mortgage, your best option may be to find more affordable housing. As an alternative to foreclosure, you may be able to sell your home and use the proceeds to pay off your current loan. Depending on your circumstances, staying in your home may not be possible. However, a short sale or deed-in-lieu of foreclosure may be a better choice than foreclosure see the table below for more information: OPTION OVERVIEW BENEFIT Refinance Receive a new loan with us or another lender Makes your payment or terms more affordable Reinstatement Pay the total amount you owe, in a lump sum payment and by a specific date. This may follow a forbearance plan as described below Allows you to avoid foreclosure by bringing your mortgage current if you can show you have funds that will become available at a specific date in the future Repayment Plan Modification Short Sale Deed-in-Lieu of Foreclosure Pay back your past-due payments together with your regular payments over an extended period of time Receive temporary or permanent modified terms of your mortgage to make it more affordable or manageable. Prior to or at the time of payoff the bank will collect a satisfaction fee, plus any late fees, property inspection, municipal or town recording fees, appraisal fees, legal expenses and/or bank collection costs incurred. Repayment of these charges or fees is due at maturity or payoff and will not appear on your monthly billing statements. Sell your home and pay off a portion of your mortgage balance when you owe more on the home than it is worth Transfer the ownership of your property to us Important Information Allows you time to catch up on late payments without having to come up with a lump sum Permanently or temporarily modifies your mortgage so that your payments or terms are more manageable as a short-term or permanent solution to a hardship Allows you to transition out of your home without going through foreclosure Allows you to transition out of your home without going through foreclosure. This is useful when there are no other liens on your property Servicemembers Civil Relief Act Notice Notice of Housing Counselor Information Servicemembers on active duty or active service or a spouse or dependent of such a servicemember may be entitled to certain legal protections and debt relief pursuant to the Servicemembers Civil Relief Act. Please refer to the SCRA Notice Disclosure previously provided to you. For help exploring your options, the federal government provides contact information for housing counselors, which you can access by contacting Consumer Financial Protection Bureau s website at and enter your zip code. You can also access HUD s housing counseling agency website via or by calling the U.S. Department of Housing and Urban Development at for a list of approved housing counseling agencies in your area. Page 2 of 9 Rev. 02/7/17

3 Notice of Information Request and Error Resolution If you would like to request information about your mortgage loan, or you think there is an error regarding the servicing of your mortgage, you must write to us on a separate sheet of paper at the address shown below. People s United Bank, N.A. Attn: Information & Error Resolution Group P.O. Box 820 Burlington, VT In your letter, please give us your name and account number; and describe the error and explain if you can, why you believe there is an error; or describe the information you are requesting, and sign and date your letter. Financial Analysis Packet Instructions GET STARTED use this checklist to ensure you have completed all required forms and have the right information. Step 1 Step 2 Step 3 Complete, sign, and date the enclosed Financial Analysis Form and be sure to follow the detailed instructions. All parties on the mortgage must submit their financial information to determine if assistance is available. Provide required documentation including income documentation. This documentation will be used to verify your hardship. (Notice: Alimony, child support or separate maintenance income need not be revealed if you do not choose to have it considered for repaying this loan). 1. Provide copies of the two most recent monthly statements for the following: Your bank statements, Your monthly mortgage or home equity loan(s), and condominium dues (if applicable) 2. Provide a copy of your most recent annual property tax bill; 3. Provide copies of your federal tax returns together with all schedules for the past 2 years; Provide copies of your most recent thirty (30) days worth of pay stubs or other income verification for all parties on the Mortgage, if applicable. If currently unemployed, please provide evidence of eligibility of unemployment benefits or a benefit award letter. If self-employed provide the following: A three month profit and loss statement for the most recent quarter; A copy of your business tax returns together with all pages and schedules for the past 2 years; Provide a copy of your two most recent months bank statements for all business accounts; If you personally guaranteed a business debt that may show up on a consumer credit report provide evidence the debt is paid by the business. If you are drawing a monthly paycheck from the business provide a copy of your two most recent pay stubs 4. Provide evidence of hazard and flood (if applicable) insurance coverage and amount of annual premium(s); 5. For short sale applications, include a copy of the purchase and sale agreement, listing agreement, the proposed Settlement/Closing Disclosure Statement, and the short sale affidavit. For each borrower, please complete, sign and date a copy of the enclosed IRS Form 4506T Request for Transcript of Tax Return. Notice: Borrowers who filed joint tax returns may send in one IRS Form 4506T Request for Transcript of Tax Return that is signed and dated by both joint filers. Additional documentation of income or assets not reflected on tax returns may be requested and/or if the borrower(s) have requested tax filing extension(s). Step 4 Mail the completed, signed, and dated Financial Analysis Form with required documentation to: People s United Bank, N.A. Attn: Credit Collections P.O. Box 820 Burlington, VT IMPORTANT REMINDERS: If you have any questions, please contact us at (800) Keep a copy of all documents and proof of mailing/ ing for your records. Page 3 of 9 Rev. 02/7/17

4 Financial Analysis Form MORTGAGE ACCOUNT # «Account_Number» BORROWER NAME (S) Name Home Telephone Number ( ) Best Time To Call Work Telephone Number ( ) Co-Borrower Name Co-Borrower Home Telephone Number ( ) Best Time to Call Co-Borrower Co-Borrower Work Telephone Number ( ) PROPERTY ADDRESS Street Address City State Zip Code CURRENT ADDRESS (If different than property) Rent Own How Long Street Address City State Zip Code SERVICEMEMBER CIVIL RELIEF ACT Check applicable boxes Any borrower is an active duty service member Any borrower has been deployed away from his/her primary residence or received a Permanent Change of Station order Any borrower is the surviving spouse of a deceased service member who was on active duty at the time of death INSTRUCTIONS: The following instructions are provided to assist you when preparing the each section of the Financial Analysis. Please use pen or typewriter only. Section I. Detailed Hardship Questionnaire Answer all questions for both the borrower and co-borrower. Please explain the reason for the delinquency and why you are requesting assistance. Be as specific as possible in describing any hardship event(s) affecting your financial situation. Section II. Monthly Income Data Enter the amount of income in separate columns for each mortgagor. Proper documentation to support the income is required. Include any other income received which does not fit into any of the listed categories under "Other - Specify" and indicate the source of that income. Note: copies of your last two Federal tax returns with W-2(s) and all schedules must be submitted with the Financial Analysis. Under the "Less Taxes" section, report the taxes withheld or paid. Include any other deductions withheld from your paycheck under "Other Deductions". Note: Please submit copies of the two most recent check stubs or other income verification for each wage earner. Subtract deductions from income to arrive at net income for each column. Enter the total under "Net Income". Section III. Assets/Liabilities Record assets owned under the appropriate category. Determine the current estimated value. If a balance is owed on the asset, enter that amount under "Amount Owed". Subtract the amount owed from the estimated value to arrive at the net value of each asset. Note: You must submit copies of recent bank statements, IRA/Keough or 401K/ESOP retirement accounts, etc. Page 4 of 9 Rev. 02/7/17

5 Section IV. Expenses Record your monthly expenses in the appropriate area. Enter the remaining amount owed under "Balance Due" for such items as mortgage, credit cards, and loans, etc. Add all expenses under the "Monthly Payment" column and enter the sum in the "Total" space. Enclose copies of recent bills to substantiate monthly expenses. Section V. Recap Calculate the difference between total income and total expenses. I. DETAILED HARDSHIP QUESTIONNAIRE 1. Why are you seeking mortgage payment relief? (USE ADDITIONAL SHEET IF NECESSARY). 2. If a hardship is described above, approximately, when did this hardship occur? 3. Are you currently employed? a. If yes, where and for how long have you been employed? b. If no, for how long and are you receiving unemployment funds? 4. Are you receiving social security, disability, death benefits, public assistance, pension, or other* payments? If yes, list the source and amount: 5. Do you have a 401K plan or own securities? If yes, please give values of each and whether you have borrowed against the balance. 6. Approximately when will you be able to resume your regular monthly payment? 7. Is this property listed for sale? If yes, please list realtor name, phone number, listing price and how long it s been on the market. Have you considered short sale? Please explain. 8. What is the estimated value of the property and source? 9. Do you currently live in this house? If no, is it a second home, or rental property? If rental, list the tenant and monthly rent. Page 5 of 9 Rev. 02/7/17

6 10. Do you own any rental properties? If yes, please list the addresses and the monthly rental income you receive from them. Rental #1 Rental #2 11. Are your property taxes and homeowner s insurance paid using an escrow account with your mortgage payment? If no, please list separately the yearly amount you pay for homeowner s insurance and the yearly amount of your property taxes. 12. Are your property taxes currently paid? If not, please list the amount past due and your plans to resolve the past due amount. 13. Is your homeowner s insurance current or expired? 14. Is your property a condominium or townhouse? If so, what is the payment status of common assessment fees and monthly maintenance dues? Who is the property manager or contact to obtain information on amounts due? 15. Is your property location part of a real estate association? If so, what is the status of payments of association dues and assessment fees? Who do we contact to obtain information on amounts due? 16. Does your property receive water or sewer services from the Town/City or other agency? If so, what is the status of payment on amounts owed? Who do we contact to obtain information on amounts due? 17. Have you sought help regarding other mortgage payments? If yes, please explain. 18. Have you sought help regarding your credit cards? If yes, please explain. 21. What actions have you taken to address your financial hardship? If you have contacted credit-counseling services, please list. 22. Has borrower or co-borrower filed for bankruptcy? If yes: Chapter 7 or Chapter 13? What is the filing date? 23. Divorce or legal separation since the loan was granted? If so, provide copies of Divorce Decree, Separation Agreement, and/or quitclaim deed (if applicable). Page 6 of 9 Rev. 02/7/17

7 II. MONTHLY INCOME DATA DESCRIPTION INCOME BORROWER CO-BORROWER TOTAL Gross Salary/Wages Overtime Pay Commissions Bonuses Interest/Dividends Savings Accounts Life Insurance Stocks/Bonds Child Support/Alimony* Rental Properties #1 #2 #3 Other-Specify Other-Specify Less: Taxes Federal Income FICA State Income Other *Notice: Alimony, child support, or separate maintenance income need not be revealed if you do not choose to have it considered for repaying this loan. III. ASSETS/LIABILITIES Other Deductions NET INCOME DESCRIPTION EST. VALUE AMOUNT OWED NET VALUE Home Other Real Estate Rental Properties #1 #2 #3 Automobile Automobile Checking Accounts Savings/Money Mkt Accounts Boats Cash Value of Life Insurance Collections IRA/Keogh Accounts 401K/ESOP Accounts Stocks/Bonds/CDs, etc. Retirement Funds IRS Liens Other TOTAL Page 7 of 9 Rev. 02/7/17

8 IV. EXPENSES CATEGORY Monthly DESCRIPTION Mortgage or Land Contract MONTHLY PAYMENT BALANCE DUE DELINQUENT Y-Yes N-No NUMBER OF MONTHS NAME OF FINANCIAL INSTITUTION AND ACCOUNT NUMBER Second Mortgage Third Mortgage Payments Loans Other Mortgage(s) or Rent Alimony/Child Support Child Care Automobile Automobile Furniture/Appliances Finance Company Installment Credit Card #1 Cards Card #2 Card #3 Card #4 Card #5 Card #6 Education Utilities Insurance Donations Dues Medical (Not covered By insurance) Car Food Clothing Misc. Tuition Electricity Heating Telephone Water/Sewage Automobile Health Life Dental Church Charity Club Union Professional Organization Doctor/Dentist Drugs Hospital Gasoline Maintenance Monthly Parking Family School or Work Lunches Purchased New Clothes/Shoes Dry Cleaning Uniforms/Required Items Spending Money Cable TV Clubs, Sports & Hobbies Entertainment* Vacations Gifts *Includes dinners out, movies, plays TOTAL Page 8 of 9 Rev. 02/7/17

9 V. RECAP ITEM TOTAL INCOME TOTAL EXPENSES DIFFERENCE CURRENT Section IV: Recap Enter your total income from the TOTAL area of Section II, Monthly Income Data, in the TOTAL INCOME area. Enter your total expenses from the TOTAL area of section IV, Expenses, in the TOTAL EXPENSES area. Subtract TOTAL EXPENSES from TOTAL INCOME and enter in the area entitled DIFFERENCE. This indicates the difference between your current monthly income and your current monthly expenses. FINAL INSTRUCTIONS: 1. Review the Financial Analysis Form to make sure it is correct. 2. Have you have included copies (original documents will not be returned) of the following: Bank statements and appropriate monthly bills; The last two years federal tax returns including all schedules; Copies of two recent check stubs or other income verification for all income and salaries reported; Your Hardship Questionnaire and any other documents that you believe have a bearing on the situation? 3. Send the completed Financial Analysis package to People s United Bank, N.A., Attn: Credit Collections, PO Box 820, Burlington, VT I hereby affirm the following: I obtained a Mortgage Loan that was secured by the above-described property. I have described my present financial condition on this Financial Analysis form and the attachments hereto and I certify that all the information contained herein is true, accurate and correct to the best of my knowledge. I understand and realize that the financial information I am providing will be used by the servicer and/or the investor of my Mortgage Loan to analyze my options with respect to the Mortgage Loan. I further understand and acknowledge that any action taken by the servicer and/or the investor of my Mortgage Loan on my behalf will be made in strict reliance on the financial information I am providing herein. I hereby authorize creditors, depositories, or credit agencies to release information regarding my financial obligations to the servicer and/or investor of my Mortgage Loan. I therefore agree that, if it is determined that the financial information I have provided contained information which was misrepresented by me and thereby caused actions to be taken which would not have been taken had the true facts and circumstances been known, I shall be liable for any or all losses or damages suffered by the servicer and/or investor of my Mortgage Loan. Disclosure concerning joint extension of credit: the undersigned applicants confirm that they understand and have knowingly applied jointly for credit. I hereby acknowledge that my intention is to apply jointly for credit: By / / Signature of Borrower Printed Name Date By / / Signature of Co-Borrower Printed Name Date Notice of Right to Receive a Copy of Appraisal We may order an appraisal to determine the property s value and charge you for this appraisal. We will promptly give you a copy of any appraisal even if your application is not approved. If you are unable repay the appraisal fee at this time, it may be deferred to loan payoff or maturity. Page 9 of 9 Rev. 02/7/17